Sutera Sanctuary Lodges At Manukan Island

Personally I worked in various resorts, so I know how they allocate rooms based on their nationalities or guest types. I never expected to have had a family connecting room with a couple upstairs from the same country, which could arise a lot of inconvenience. Let me clear this problem. First, the beach house is made of wood and I could hear every step from the upstairs. Although the kind couple who stayed upstairs were super careful, still we had to endure the consistent noise until the late night. A family connecting room is NOT FOR a couple and other guests from the same country. As I traveled with my mum who had retired recently, I even emailed them to be a bit more considerate for her to have a good sleep and stay. But the result? The family connecting room with the guests who you NEVER met in your life but arranged as they were from the same country. (I double checked the room availability for the same room type and some rooms were vacant during my entire stay, so please don’t say that the hotel was fully booked) Second, the boat didn’t leave on time to wait for other guests staying at a luxury beach house (the most expensive one). Please don’t simply lie or make an excuse filling the fuel or whatsoever, everyone got there on time without even finishing drinks and you just had to make us wait without any clear explanation. Obviously, we had to carry our languages and left behind unattended while the staff went out of their way to help the expensive room guests. In this case, you could have arranged a private boat for them. Everyone felt quite unpleasant and teated extremely differently. Last but not the least, no one replied on the boat arrangement. Every F.I.T guests comes all they way from their country being a bit worried about the booking. When no one replies regarding the boat arrangement, they are frustrated as thinking something goes wrong.