Kota Kinabalu hotellia

Plussat: The ambience is very calming

Miinukset: The breakfast need improve a bit

Plussat: Service was more than a perfect. Deeply appreciate with all of the staffs working in the executive lounge.

Miinukset: Could not seep due to noise during the night

Plussat: The staff were friendly and helpful. Rooms were big and clean. Breakfast could hv been better

Miinukset: The staff had to be told to clear the plates during breakfast. But later they did well after I spoke to manager

Plussat: Ease of check in and helpful staff

Plussat: Location service large room Great breakfast n pool

Miinukset: Bathroom was lacking essentials like ear buds body cream extra soap razor. Insufficient water in room. Could do with more tea bags milk n coffee sachets

Plussat: The view was fantastic! And staff Chloe was really kind to arrange all activitiesnfor us! We really had good schedule thanks to her! Perfect small getaway from KK Highly recommend the mangrove kayaking Expereice with Justin! Really unforgettable

Miinukset: There was no buggy service from hotel. We booked nice view and the location was very high and had to hike up every time we went up. So we stayed down in the main area alot! But the view was still worth it

Plussat: A fairytale location. Conveniently close to Kota airport but far enough away to feel remote. Excellent facilities, the food in the restaurants was amazing, excellent water sports available and activities both free and paid. Plus a private beach, just a 5min boat ride away. Heavenly.

Miinukset: Nothing

Plussat: We loved it! I went with an old friend and we had a perfect weekend. The service was fantastic, the resort was beautiful (and so was the beach), and there were just enough activities to keep us busy when we weren't reading by the pool. Looking forward to going back.

Plussat: Staffs - Every staff greet when they walk by. The food - The food in Fisherman’s Cove is great. The tiger prawn (Catch of the day) is the best.

Miinukset: The Room - When we arrived the reception, the staff informed the Kinabalu Villa (South China sea view) we reserved three months ago was not available due to hot water issue. They should have informed us earlier before we got there because we came here to see that view. Therefore, they said they have to downgrade us to Canopy villa (no sea view) with the agreement on refunding MYR $200 to us when we check out. Facilities - We rent the hydrobike that was additional charge and we paid full price in cash immediately. While we bike it far away from the shore, the chain of the hydrobike broke suddenly because of rusted chain. We had to drag the whole bike back to the beach by swimming that wasted our time. They need to keep up the maintenance! Trust issues - First, they promised to refund MYR$200 when we check out as mentioned above. They didn’t do that! When we looked at the bill summary, they still charge us the same price pretending we still stayed in the Kinabalu Villa which we didn’t. We had to ask them then they changed it. If we didn’t double check the bill, they would have charged us without letting us know. Seriously? In addition, they still charged us for the hydrobike rental even through we have already paid it in cash. We told them about it, they doubt us and they called the beach rental place to confirm. Then, they took the charge off. Again, they would have charged us already if we didn’t ask. If you go there, make sure to ask them to give you receipts of everything you paid. The under water view - Just don’t Snorkel in the there. There is nothing much to see.

Plussat: It was a relaxing break on a beautiful island we saw lots of fish snorkelling, beautiful sea and staff couldn't do enough for you, so friendly and helpful, also very peaceful The shuttle boat was a great service and very efficient we went over to the private beach which was beautiful definitely recommend this

Miinukset: We were in room 916 it was up a very steep hill and lots of other villas also, which was fine for us but may not be for everyone. The food and drinks was lovely but very expensive compared to the rest of Borneo but it should be expected as in a tourist spot!

Plussat: Fabulous property, great staff, beautiful pool, nice villa

Miinukset: Over priced boat transfers, limited choice for vegetarians and vegans, guests reserving sun lounges, rubbish in the sea

Plussat: The island provides great privacy and the view of Mt Kinabalu. After climb the mountain, we truly need a good rest in resort. The staff are friendly and dinner is gorgeous. Highly recommended!

Plussat: friendly staff

Miinukset: had to walk a long way to room

Plussat: Good place for kids

Plussat: Nice hotel and excellent hospitality! Superb sunset view Very suitable for family, many outdoor games Good food

Plussat: Great location, helpful staff, great pool area, perfect bteakfast

Plussat: The staffs there really friendly and good in service. The room is clean and comfortable. Overall is really good.

Miinukset: The variety of foods for breakfast. Feel really limited types of food. Almost the same food served for our 2 days stay. And also car park, very inconvenient for those stay at tanjung wing.

Plussat: Located in a perfect spot with a perfect view

Miinukset: Too many people in the morning buffet...it was just a hell!

Plussat: Staff was very friendly and the location was amazing. Get a good feel of nature and encounter many different types of wildlife. Food was amazing, as you have a good selection of Malay cuisine and as well as international cuisine. Great value for money. Will definitely recommend and come back!

Miinukset: Sand flies! Worst than mosquitoes. I wish the hotel briefed us on these horrible bloodsuckers.

Plussat: The location is stunning a white sandy beach with clear blue sea and coral reef at the edge of the jungle. Loads of flora and fauna to admire. The staff on the island are fantastic so friendly and helpful. A really nice place to get away from it all. Will hope to return one day.

Miinukset: Our check in experience could have been better. We arrived at our agreed arrival time to be informed that we had missed the free boat transfer for the day and would have to pay for the next one two hours later or pay for a private boat.

Plussat: The Resort is located in the most beautiful bay surrounded by primary rain forest, absolutely stunning! We are so glad we chose this over the other resorts on the island, the location and view is unbeatable!! Each room is in an own cottage hidden in the forest. Very friendly and helpful staff! The vegetables and fish are all organic and from the resort’s own farms. The resort is also plastic free, which is really great :)

Miinukset: There are only two complimentary boat transfers per day, at other times you have to pay the transfer. However there is an office from the hotel at the boat terminal at Kota Kinabalu where you can easily leave the luggage and explore the city.

Plussat: The staff could not have made more effort to make our stay extra special! It was our first wedding anniversary and the team incorporated lots of little touches into our stay which made it even more special. The whole team we’re friendly helpful and so accommodating the entire time. We returned again with our families for a day trip because we loved it so much, and I would highly recommend to anyone.

Miinukset: There is literally nothing to say here. Everything was wonderful.

Plussat: The stuff is so frindly

Miinukset: I have twins 3yd but they just allowed one kids in the room and they charge my for the other The villas it's not safe for small kids because the pool and the area beside is totally open

Plussat: This place exceeds expectation....a wonderful stay, couldn't find fault in anything!

Plussat: Bunga Raya went above and beyond to celebrate my birthday. Everyone was incredibly kind, courteous and happy. It is an experience I will never forget

Plussat: Location and atmosphere

Plussat: A wonderful place, beautifully maintained, lush and green with great amenities and activities. The staff were extremely welcoming, the room was spacious and comfortable and the food was delicious.

Plussat: The cleanliness, staff are really welcome, bed, selection of food n pool

Miinukset: None

Plussat: Swimming pools

Miinukset: Room conditions

Plussat: The location and the scenery plus the very friendly staff.

Miinukset: The gym was far from the actual hotel.

Plussat: Breakfast location was excellent . But as my partner was vegan it was sad to see many meat dishes and very few vegan options . The breakfast didnt really cater for westerners but if you were Asian it was fantastic . The quality was excellent and service was very good

Plussat: Beautiful scenery

Miinukset: Activities are limited for the day. No introduction on children activities or kids club on arrival.

Plussat: Your entire staf hospitality makes my family had so much fun!!!!

Miinukset: Nothing worth to mention about

Plussat: Just the view from my room

Miinukset: 1) took dinner twice at the restaurant but mineral water, watermelon juice and coconut were out of stock...so dissapointing..somebody is keeping the out of stock item under their butt.. 2) transport to the airport was not there, even when i already made a request 3 days earlier before checking out..asked us to take a taxi instead..so disgusting...even after we showed proof that we had made a request via booking.com but no response from the hotel..somebody is not doing the job 3) we didnt feel like staying in 5star hotel, 3star hotel is much better..i wouldnt recommend to stay in this hotel..this will be our last stay in Magellan..

Plussat: I can use pacific facilites. It has many outdoor pool.

Miinukset: It has too small private beach

Plussat: The ocean view was very nice The room was fully equipped with all the amenities and perfect for those travelers not bringing their toiletries (within expectation as its 4* hotel) Parking was ample, secured infront of the hotel though need to pay RM10 for each day Breakfast was not bad, could have improved further in terms of food variety, quality and service

Miinukset: The A/C in the room couldn't be control, always full blast at 17 degrees C, at some point, we have to shut it down Room lighting and bathroom lighting was quite insufficient. At the minimum parking should be free upon request.

Plussat: Location was great. Staff at all level were fantastic. Go all way out to assist you and try to accommodate your request.

Miinukset: Nothing

Plussat: Room and spacious

Miinukset: Room service menu not much choices and the bell boy service very poor. Service by bell boys should be enhanced.

Plussat: Cleanliness

Miinukset: Not applicable

Plussat: Location and the friendly staff. Very accommodating staff to put our room close to lift as there's baby and elderly people on board.

Miinukset: No bath tub for babies. And they need to invest in bed bugs vacuum.

Plussat: Very near place, bts Anything is good But aircorn is very noisey

Miinukset: Hae to change aircorn

Plussat: Nice view, good facility and strategic location

Plussat: Friendly staffs. Spacious, clean and comfortable room. Beautiful sunset view on the rooftop

Miinukset: Certain guests were smoking on the non-smoking designated floor. It would have been even more pleasant if the Non-Smoking policy was properly enforced by the hotel Manager.

Plussat: Incredibly friendly and helpful staff. Our shower wasn’t draining properly and they had it sorted very quickly. Room was pristine, maids were all so friendly as well. Great location for food/shops. Handy as well for the pier if people are going to islands/snorkelling/diving.

Plussat: The room,food and staff very polite and friendly. The lobby area very spacious & relaxing

Miinukset: The check in time at 1500 hrs. It can be adjust to 1300-1400 hrs.As check out time is 1200, one hour may more than enough to do housekeeping.

Plussat: The staffs were very helpful & cheerful.. fast check in/check out process.

Plussat: good breakfast, comfortable bed

Miinukset: - Bad smell because of philipino market.. - not that cleaned room

Plussat: Quick efficient staff, good restaurants, clean rooms, adequate space in the room, central location

Miinukset: 2 of 4 elevators not functioning but didn’t have to wait too long though

Plussat: Hotel overall is fine except when we check in the room on the 1st day , the aircon has not working well which we have to move to other room. The service maintenance is not so good when in aircon service.

Plussat: The location of this hotel is so strategic. There are rooms facing the sea. Hotel is within short walking distance to the waterfront, shopping malls, restaurants. Philippine Market is just across the street and night market behing the hotel. This is my favourite hotel everytime I come to KK. and not to forget the breakfast buffet - great choices of food.

Miinukset: room service may need to pay extra attention to cleanliness in the guest room despite high occupancy rate. there were stains on the sofa and carpet which looked like dried spilled food or drinks. there are also long hairs from previous guests on the sofa and toilet.

Plussat: Staff and management extremely helpful, and made the stay a real treat. Whilst the pool area was being renovated, an offer to use a sister hotels facilities was provided without hesitation - really appreciated.

Miinukset: Rooms are a bit tired and need a refresh. Limited light in the room, made reading in the evening near impossible.

Miinukset: I wanted to change my itinerary and bring my hotel stay a day forward, from the 21st to the 20th. I offerred to pay the difference in rate if any. Hotel staff told me they cannot do that for me as booking was made via a third party. It was actually made via a fourth party as Kayak outsorced it to getaroom.com. The actual helpline indicated in the booking email (469-675-5368) was possibly run by a fifth party. They were utterly unhelpful with my request to change the booking date by a day, even though I did offer to pay any difference in price. Rigidly cited some sort of policy. I went back to the hotel staff in person and tey also continued to refuse to help. The consequence was that I had to book another hotel for the 20th, did not stay at Le Meridien on the 21st and my money was wasted. I will not be booking via Getaroom ever again and I will be avoiding Le Meridien.

Plussat: Convenience location

Miinukset: noisy and dirty

Plussat: It's my 3rd time my booking here. I love their friendly staff and nice place for the price

Miinukset: No key Lock at dorm upstair(broken and not fix)

Plussat: Everything amazing!

Plussat: Amazing place to stay in the city center of the KK. The staff is so nice and the room very confortable. Just one step to the night market and Sunday market. Also l¡the living room is very good.

Plussat: So close tu gaya street

Plussat: Very close to the last drop off for airport bus. Just next to local eatery Restoren Pak Haji that serves really good foods & banana fritters.

Miinukset: The yellow light in the room is really dim. It was so hard to actually did some work on my laptop without making me dizzy & hurting my eyes

Plussat: The staff is very friendly, the hostel is close to everything, about 10 minutes walk from the ferry terminal to go Brunei and boats to the islands, as well as bus stops, markets, banks, restaurants, etc. In addition the common room is very large and the atmosphere pleasant and conducive to meet other travelers, there is free coffee, tea and water all day

Plussat: Very central located in Chinatown. Night market was on the street outside

Miinukset: Room was hot despite ceiling fans Mattresses need updating

Miinukset: Hotellin käytävät ja huone pimeitä/synkkiä

Plussat: Staff

Miinukset: Location

Plussat: The bad like a cloud

Plussat: Great location around the corner from night and Sunday markets, ATMs and lots of places to eat. Friendly, welcoming staff. Great shower

Miinukset: Nothing to put here

Plussat: The comfy of the room. The room is clean and everything works well. The security of the main entrance is well managed.

Miinukset: It will be better if there's option of the breakfast will be provided.

Plussat: The room was clean and the bed was comfortable.

Miinukset: Make sure no mosquito in the room.

Plussat: Everything was great

Plussat: Easy access to city center.

Miinukset: All nothing.

Plussat: The Sea View.

Miinukset: 1. Bad Check in Experience. A) Check in experience was well below par for a Club Floor room. Room was not a Club Twin as requested. Was upgraded to a Jr. SUITE without a Twin beds. Had to wait for a Twin room for some time. Stressful check in experience. Booked Sea view. No sea view available had to wait for sea view room to be vacant. B) Service is horrible. Staff not attentive. No managers or supervisors monitoring Staff constantly had to be called for service. C) Food quality & selection is poor. For the price paid :No value for money. Worse Club Cocktail hour ever experienced. D) Lounge full of mosquitoes n staff could do nothing. Bitten all over while drinking bottle of wine. E) Cleanliness of property. The small beach & surrounding waters was dirty. Had rubbish floating in water ect. Pool side Cafe. Staff didn't clear fast enough even though not busy. Pigeons attacked leftovers on plates left uncleared. Huge mess of food bits all over courtesy of the pigeons. Staff not attentive or service oriented. Property needs better maintenance & upkeep.

Plussat: The Sea View which I had booked & almost didn't get.

Miinukset: No value for money. Mediocre service n not up to par quality of food. General cleanliness sorely lacking.

Plussat: Water front and good for swim with younger children

Miinukset: Facility is old and need maintanance

Plussat: Location and facilities, generally staff were friendly , but lacked training

Miinukset: Tired property and service inconsistent , large % of package holiday makers, which did not make for a relaxed holiday, and very poor Wifi connection

Plussat: The pool is fantastic and usually no problems getting a lounger. Had several great dinners at Cafe Boleh and absolutely excellent service from waiter Josdie, he is a huge asset to the resort. Overall staff were very good and friendly. Fabulous cocktails (best pina colada ever). Lovely, large and refurbished rooms. Very convenient having boat access to islands from resort. Lots of facilities (restaurants, movie cinema, swimming pools, billiards/table tennis/tennis/badminton, bowling alley...).

Miinukset: It's pretty busy, so lobby area and breakfast buffet a bit of a madhouse at times. They ran out of pool towels twice in the time we were there which was very annoying and impractical. It's a long walk back to the room for a bath towel and why should you have to? That is happened once was bad, twice was unacceptable (I emailed but did not get a reply). One night a car alarm went off at around 10:30pm and was blaring for over an hour, keeping everyone awake. It went off again at 6:45am the following morning which woke everyone up and this went on for 75 minutes. Breakfast was really average, and every day (we were there 6 nights) there was problems with the coffee machines, at least one (usually more) not working. Difficult to find some of the facilites initially e.g. bowling alley - some signage would be useful as well as info on opening hours and pricing. No bath towels in one of our rooms upon arrival, and no hand towels in the other. Had a couple of spa treatments, they were okay but nothing special and quite pricey. Access to outside area is not great (poor indoor/outdoor flow).

Plussat: Location

Miinukset: Three stars hotel , sold like five stars. Inside the room bad smell

Plussat: Great place for a weekend gateway for me and definitely an excellent hotel for golf players and for families.

Plussat: Room size only

Miinukset: 4 night stay there the breakfast didn't change the same menu , should change daily

Plussat: Great front desk and concierge services. They were all very pleasant and helpful. The beds are meticulously made, clean and comfy

Miinukset: The room is comfortable and clean but needs to be updated. Eg the kettle & coffee making facilities were hidden in a drawer instead of out in the open for guests to see. If the staff didn't tell me about it, I wouldn't have known. The pool is also not great.

Plussat: Excellent location, most friendly staff.

Miinukset: No faults

Plussat: The the room is Quite big and very comfert..no noisy at all..i have start styaing fr 1985.

Miinukset: All was perfert.

Plussat: Breakfast food were awesome ! Location was good but i have to pay for the parking fees. With $10 per entry, its a bit too much for me. Hope you can review this paid parking for your guest and make it a NONE payment for your guest.

Miinukset: No parking fees for the guests. Please give priority for your guests as we have paid for the rooms and other services.

Plussat: Great location

Miinukset: Although staff at reception was very friendly they did not seem to know much when asked about tourist information

Plussat: The staff are amazing. Very accommodating and very help. Especially Lisa and her staff in the restaurant area. Very happy. thank you.

Miinukset: Some fixtures need renewing.

Plussat: Beach and villa

Miinukset: Will come again

Plussat: Huge rooms very luxurious accomodation.

Miinukset: Rubbish on the beach

Plussat: great villa, didnt expect a two storey villa

Miinukset: unstable wifi

Plussat: I like everything except the food

Miinukset: The food need improvement..

Plussat: I like the island, ocean, sunset,.... Thier room facilities... Everything about that island.. The experiences.... So beautiful...

Miinukset: Everything at the island i like so much...

Plussat: Location, hill side villa with the view, friendly staff, local food in the restaurant.

Miinukset: Plastic waste in the sea and beach.

Plussat: Huone oli ihanan siisti ja valoisa ja siellä viihtyi mainiosti. Tilaa oli paljon ja sisustus oli ihana. Ruoka oli hyvää (paitsi steamboat oli pieni pettymys). Henkilökunta oli todella ystävällistä ja auttavaista! Ihana paratiisisaari!

Plussat: Beautiful location, fantastic staff Good breakfast

Plussat: The breakfast and the service team

Miinukset: Hotel only has 1 restaurant for food and it's very pricey. The pool was in very bad condition. The island is filthy with garbage and infested with sand flies towards the evening. The corals were mostly damaged around the beach and the visibility was very poor. There is nothing to do at night.

Plussat: We absolutely loved our 2 night stay at Sutera Sanctuary lodge. We stayed in the hillside villas which were huge, beautiful and further away from the day trippers (yes there are some, but after 4pm you have the island to yourself) than the other rooms. The staff were lovely and extremely helpful and overall it exceeded our expectations by a great deal.

Miinukset: The sand flies. We were bitten alive the first day we arrived! Luckily we had antihistamines to ease the itching. The next day we used lots of repellent (all day) and were fine. Perhaps our fault for not having researched this, but it would have been appreciated if the hotel had advised us that sand flies are present on the island.