Kota Kinabalu hotellia

Plussat: The experience was exceptional. The staff was friendly and helpful. The family room was just like i expected, like the one in the photo. I took the one which was children friendly. 1 King size bed separately with connecting door and the kids room was kids friendly with decoration - have 1 bunk bed and extra pull over mattress. Has 2 large bean bags and Wooden cabinet mean which is kids friendly. My 2 kids, 3 and 7years really love it. The room can actually fit 4adults and kids. I took the one with Sea view. The view was breathtaking. On arrival, the room was ready with compliment drinks, fruits...so welcoming. Got small size robes meant for kids and slippers too. I am actually amazed with the in house toiletry kits - it was all from L'Occitane brand! What a Luxury! Not to mention the interior of the building - extraordinary - High Class. The main reason we came to the resort was for the water park, as we want to spend quality time with the kids. Since there is a lot of restriction flying off from the country. So yeah, Shangri La TAH is the place. Its quite pricey, but its totally worth the money spend!. they also have Kids Zone area, and provided with different activities every day. My 7year old daughter join the Scientist activity where they went out and catch butterfly and other insect!. She love it. Fyi, the resort also provide baby sitting service and other outdoor activities Well i can write on and on and on... To summarize being in Shangri TA Resort had given us unforgettable experience. Really recommended. Will definitely return back.

Plussat: Great hotel great service...

Miinukset: Espresso in large mug... prefer small cup size for espresso;-) Italian restaurant was gone... remember it had a great wine list... unsure of alternative western kitchen dining options for couples as we only stayed for one night layover

Miinukset: Unable to change the date nor cancel the booking, due to the coronavirus.

Plussat: we loved water bucket

Plussat: The staff and the location

Miinukset: The breakfast most be intentional

Plussat: Room service is great, good private jetty, and good spa

Miinukset: The swimming pool is under renovation , but it didn't mark on booking.com ,jacuzzi and steam room were out of service during our stay, private beach is too small.

Plussat: location and cleaness

Miinukset: the limited restaurent choice

Plussat: Location and facilities were fantastic.

Miinukset: Not quite the relaxing time expected. Plenty of families having lots of fun and making vibrant use of all of the activities / facilities.

Plussat: very very very very nice hotel

Plussat: A Wonderful hotel with great view and good facilities. The best place in KK

Miinukset: No.

Plussat: Erinomainen aamupala, jokaiselle löytyi syötävää.

Miinukset: Yliystävällisyys ja liika kontrollointi ahdisti. Palveluiden hinnastojen esilläolopuute. Iltabufee ei ollut hintansa veroinen.

Plussat: siistit huoneet. Erinomainen aamiainen

Miinukset: ranta alue liian pieni ja vesi sameaa. Ranta ravintolassa kalliit hinnat

Miinukset: Restaurants understaffed, especially on Jan 1st.

Plussat: Staff is always very friendly. Fantastic place to stay, with very comfortable rooms. The new spa (Chi) is great.

Miinukset: Italian restaurant is quite expensive, while we did not think the food was very special. It missed the extra touch.

Plussat: The food, the service and the staff was all excellent and our rooms were great.

Miinukset: We loved the hotel itself but we found the food, water and soft drinks way too expensive. Although there was a some live music in the bar at night, we would have liked some music or entertainment outside, perhaps on the beach or near the pools? We found that guests disappeared after dinner and we either went into town or had to go to our room to watch television.

Plussat: Joined some hotel activities such as bird watching, cooking etc and played tennis. Relaxed at the swimming pool.

Miinukset: Checking in/out is too slow. Reception staff are not so efficient. The Managers are very nice though.

Plussat: Paradise - had stayed at other Shangri-LA, Rasa Ria, and found Tanjung Aru to be equally wonderful.

Miinukset:

Plussat: Staffs was friendly and helpful

Plussat: Comfortable surroundings

Plussat: All of it! Recommended

Miinukset: Swimming pool was still close. Haha

Plussat: COMFORT ROOM & GOOD LOCATION

Plussat: The room was spacious and the breakfast was really good.

Miinukset: Some of the wallpaper had torn off.

Plussat: The room was nice and clean. The location is very good if you're looking to go to the ferry or the market.

Miinukset: The staff was not great - they were unaware of several things. Room service was a disaster and required 3 trips to our room - even though the server that took the order repeated it back twice. The manager called very late at night to suggest we use their app and didn't know anything of our customer details (e.g. that we had to depart at 6am for a flight). Despite confirming 3 times for a taxi to the airport in the morning, the taxi was not there and we were late for our flight. Would not stay here again as it's not a good choice for a Marriott brand hotel.

Plussat: Everything great, staff were brilliant very helpful

Miinukset: Nothing

Plussat: Lovely lobby and room. Great hotel

Plussat: Quick efficient staff, good restaurants, clean rooms, adequate space in the room, central location

Miinukset: 2 of 4 elevators not functioning but didn’t have to wait too long though

Plussat: The staff were most professional, polite and pleasant!

Miinukset: The traffic in the front as it was quite inconvenient for our friends to pick us up and drop us off. However we fully understand it’s beyond your control.

Plussat: The house keeping team forget to clean and tidy up our room during one of our stay in Kota Kinabalu!

Miinukset: Housekeeping team to communicate with each others regarding the housekeeping of the hotel's room.

Plussat: Club lounge was quiet and nice.

Plussat: Bed really comfy and food was amazing.

Miinukset: Unpleasent smell from the fish market.

Plussat: Staff and management extremely helpful, and made the stay a real treat. Whilst the pool area was being renovated, an offer to use a sister hotels facilities was provided without hesitation - really appreciated.

Miinukset: Rooms are a bit tired and need a refresh. Limited light in the room, made reading in the evening near impossible.

Plussat: swimming pool was nice!

Miinukset: we spent two nights there, and I'd really hope someone will give us a heads up when housekeeping our room lol

Miinukset: I wanted to change my itinerary and bring my hotel stay a day forward, from the 21st to the 20th. I offerred to pay the difference in rate if any. Hotel staff told me they cannot do that for me as booking was made via a third party. It was actually made via a fourth party as Kayak outsorced it to getaroom.com. The actual helpline indicated in the booking email (469-675-5368) was possibly run by a fifth party. They were utterly unhelpful with my request to change the booking date by a day, even though I did offer to pay any difference in price. Rigidly cited some sort of policy. I went back to the hotel staff in person and tey also continued to refuse to help. The consequence was that I had to book another hotel for the 20th, did not stay at Le Meridien on the 21st and my money was wasted. I will not be booking via Getaroom ever again and I will be avoiding Le Meridien.

Plussat: Room n sea view

Miinukset: Breakfast not included

Plussat: Great front desk and concierge services. They were all very pleasant and helpful. The beds are meticulously made, clean and comfy

Miinukset: The room is comfortable and clean but needs to be updated. Eg the kettle & coffee making facilities were hidden in a drawer instead of out in the open for guests to see. If the staff didn't tell me about it, I wouldn't have known. The pool is also not great.

Plussat: Sänky oli erinomainen ja aamiainen todella hyvä

Plussat: Even though the hotel is beautifully designed and has many nice feautures such as hotel pool and spa, my highlight was clearly the very friendly and helpful staff! Terima kasih for the great time at your resort!

Plussat: Great hotel in the center of the city Clean and spacious room Really good restaurants in the hotel Great value for price

Miinukset: Forgot to give back my deposit (I know, I should have remembered)

Plussat: breakfast was good. location was amazing as well. Was really close to the jetty and key tourist areas in KK.

Miinukset: Staff was not up to par for a good chain. We were trying to book a trip and they were not helpful. Rather pushing responsibility to the next shift. Also, there was no one at the pool; we had to come in to look for a waiter.

Plussat: Great view to ocean and nice facilities! Best swimmingpools ever!!

Miinukset: Could’t swim in the ocean due to jelly fish, 2 kids slept in the same king bed and it wasn’t very helpful from the sleeping point of view, no room enough for sleeping. Extra bed would have cost 170 RM per night so quite expensive!

Plussat: Friendly staff, great place to stay

Plussat: We love the breakfast menu...the foods so delicious.

Miinukset: Reception a little bit slow to attend guest when we want to check in but its okay...they doing their job so excellent. The foods for dinner,we order fish head curry,the taste not so good,please put some salt n we order 2 glass of ice lemon tea but they only give 1 glass..please be alert if you're taking order for in room dinning .Tq

Plussat: Amazing resort with great pools and beautiful garden surrounds, breakfast was amazing and plenty of variety. Rooms are decently sized and clean.

Miinukset: Pool guards are overly strict, gym was a fair walk at the Sutera Harbour Sister Facilities.

Plussat: Really nice resort with an amazing pool. A lot of food choices that were not unreasonably priced. Our room was spacious and had a balcony which faced the harbour, this was very nice. The decor was a bit dated. The hotel is by the Sutera harbour which made island hoping very convenient. The Spa facilities was really good too. I will stay here again.

Miinukset: There were not enough sun lounger chairs by the pool. Although the hotel has a beach and access to the sea, you can't swim here (this was not a problem, just worth noting)

Plussat: Pictured seaview from the bedroom

Plussat: It has great swimming pools and ocean view.

Miinukset: It's really old and beds are also too small.

Plussat: I can use pacific facilites. It has many outdoor pool.

Miinukset: It has too small private beach

Plussat: We had a great time. Club rooms and club amneties rock. The evening cocktail is something of very good quality.Location and overall property is awesome..

Miinukset: Old style tv even in the Club Rooms - Most of the Hotels have larger lcd screens now...Services at breakfast time in the lounge are extremely slow and the choice very limited...

Plussat: Free hourly shuttle bus to and fro to KK town. Really convenient!! . Free WiFi service in the hotel lobby and the pool area. Good massage service but was slightly pricey. Spa staffs are very courteous.

Miinukset: Nothing!!!

Plussat: The service and the room facilities

Miinukset: The quality and taste of in-room dining food

Plussat: The sea view and the convenient services hotel provided.

Miinukset: I love staying in this hotel and this is not my 1st time staying. I am a bit disappointed because the room seems to be old and the window binding not in good condition. Toilet's room condition not very good.

Plussat: Good location, friendly and helpful staff, great breakfast selection and good facilities.

Miinukset: At first we were given a poorly located room but this was changed without to many problems, the hotel food and drink is very expensive.

Plussat: Staff were excellent and very friendly. Free upgrade to superior room with sea view.

Miinukset: Rooms are a little dated e.g. small old TV, stains on carpets.

Plussat: Close to city and islands. Good and tasty food.

Miinukset: Knowledge of hotel staff poor.

Plussat: Excellent facilities, good location and value for money

Miinukset:

Plussat: The location was good. Although Shangri La Tanjung Aru would have been just as good on hind sight. Regretted choosing Sutera Harbour.

Miinukset: Initially given a supposed sea view room which actually had view of child pool and trees. We had to complain and they changed us. We had to trawl with all our luggage and child. On the last day of our stay we had no hot water and the electrcity blew out (didn't bother to fix this) because of a faulty iron which they provided. There was no iron or ironing board in our room when we arrived.

Plussat: convenience, next to the harbour, easy access to boats and islands

Miinukset: pools were too basic, not deep. more for kids

Plussat: Staffs were super friendly and they serve with a smile. Location was amazing. Close to everything.

Miinukset: Pipe broke then my whole toilet flooded after it was fixed. Food was meh. Nothing extraordinary and refills were so slow. Too many Korean travellers that were noisy and rude. Honestly, was disappointed with the price I paid.

Plussat: The room view and swimming pool and food were food. Perfect for a couples

Miinukset: Very good

Plussat: I like the location and the view. Sunset view is to die for

Miinukset: In sufficient number of restaurants. There is only a coffee house to contend with

Plussat: Water front and good for swim with younger children

Miinukset: Facility is old and need maintanance

Plussat: Amazing pool and great breakfast buffet. Poolside bar staff are very friendly. Oppulent hotel perfect for golfers.

Miinukset: Didn't think the dinner buffet was good value and it didn't have the 'Fiesta' vibe. We booked a twin room and received an upgrade to a suite but there weren't two beds. Not a locatio n for those who prefer to walk to destinations. Located on a busy highway meaning you need to either shuttle or taxi to everything.

Miinukset: My door was trouble. 3 times, i and my friend went to front desk to open it. Also one time, a fuse box is down. I fixed it myself.

Plussat: Skybar... Room... Buffet

Miinukset: Very noisy from Chinese customers until 3am!!! Airplanes making a lot of noise all night. Cars outside making lots of noise wheel spinning

Plussat: Professional, hospital & friendly staff as well as comfort & convenience for location

Miinukset: None at this stage

Plussat: Staff are excellent. Room is beautiful. Sea view. Cosy bed. Relaxing. Great for family with children - swimming pool will slide bouncer. Lifeguards are great at their job.

Miinukset: Nothing i didn't like. All are good.

Plussat: Rooms and the view from balcony is outstanding.It is a huge hotel. There are lots of swimming pools ( but they are only 1,5m deep each). I dont like golf but if you do so there is a huge golf field.

Miinukset: There is no beach at this hotel. There are 2 men made `beach like` places but they are 10m wide each. Maximum 10 people can use it in the same time. If you want beach do not stay in this hotel . Go to Nexus or some other hotel with a proper beach.. If you insist to stay here then there are boats to islands hourly. I suggest you to go to islands to swim. Also foods are expensive. Water sports staff on the boats are unkind. ( the ones in the marina was very kind) .

Plussat: Loved Pacific Sutera.Good location very good service and Henry on front desk was the best.He was always ready for any questions.Rooms were good but did not like the pillows.If we come back we will stay in same hotel.Thank you to all the staff.

Miinukset: Please if you can change the bed too hard.

Plussat: Good Location reasonably priced friendly staff and good access to town

Miinukset: The cost of golf is extremely expensive for Malaysian standards and whilst the course is quite good and well maintained you are paying top dollar for the privalage to play the course

Plussat: The swimming pool was good !

Miinukset: Furniture is a bit out of date. The group entertaining at the lobby is not really enjoyable while besides that the whole day the same back-ground music is playing, quite boring !

Plussat: The room is really nice and clean, they also provide shuttle bus to city, really thoughtful. At night,there is a live singing show in the lobby lounge, it was also good.

Miinukset: The time of checking in was too long and the staff of front desk was a bit careless.However, it was not a big deal, for the staff,overall, I would say, they are quite good and professional.

Plussat: Erittäin runsas ja monipuolinen aamiainen. Henkilökunnan palvelualttius ja asiakkaan huomioiminen oli huippuluokkaa.

Miinukset: Ei ollut mitään mainittavaa.

Plussat: Excellent food, friendly and helpful staff, nice grounds

Miinukset: room decor a little dated, no flat screen tv, no dvd player

Plussat: Hotel staff are very friendly

Miinukset: Should allowed the window to be opened so that some fresh air can come into the room

Plussat: Staff were friendly. Our children were upgraded to an executive room free of charge. Our room was lovely with a view of the pool and the sea.

Miinukset:

Plussat: Price vs. quality was great. Garden was nice.

Miinukset: Location wasn´t in the city centre --> misinformation in your www-pages. Reseption didn´t find my reservation and we need to wait half an hour.

Plussat: Excellent choice of restaurants ..breakfast buffet was very good

Miinukset: Nothing

Plussat: Views and staff

Miinukset: Restaurants are bit over-priced. Venician blinds separating the bedroom and the bathroom are bit too kinky!!

Miinukset: We stayed at 2 houses. 1 house pool are ok but the other house kids pool were not filled with water.

Miinukset: clogged sink and toilet

Plussat: The location , pool and seaview

Miinukset: Poor building maintenance. The bathtub was dirty and the shower drain clogged.

Plussat: I love how the villa is so private and you can really enjoy the time with your family without having distractions from people. We really enjoy the pool as well. My mum love the kitchen too, can do a bit of simple cooking instead of ordering/buying from outside

Miinukset: It was neat but the floor was a bit unclean. Could use a bit of sweeping/vacuuming next time ya

Plussat: The spaciousness of the villa. Easy access to the beach.

Miinukset: Would require some thorough cleaning especially the small children pool was become a place for mosquitoes breeding. The grass at the yard of the villa is long.

Plussat: Rooms and environment is very nice. I loved the nature of the hotel. Personel is very friendly and helpful. There are also fun activities in the hotel such as jungle walking, diving.

Miinukset: Restaurants are good but too expensive considering the quality.

Plussat: Breakfast

Miinukset: My Starbucks cup was broken by staff,and the sea is really normal

Plussat: Need to take shuttle boat to get on Gaya island, and if your airplane is early in the morning, the hotel can arrange boat to get back to Kinabalu even in 3:00 am, with take out breakfast for you. The best coral reef I have seen in Kota Kinabalu, you can rent mask and snork in the Hotel（10RM for 1 Hour only）, and swimming in the coast of the Hotel, enjoying the magnificent view of coral reef and swimming with tropical Fish.

Plussat: Friendly and accommodating staff Comfortable bed, huge bathtub

Miinukset: Hot water doesn’t last enough to fill the bath

Plussat: We loved it! I went with an old friend and we had a perfect weekend. The service was fantastic, the resort was beautiful (and so was the beach), and there were just enough activities to keep us busy when we weren't reading by the pool. Looking forward to going back.

Plussat: Absolutely incredible place. More of an experience than just a hotel or resort. The whole place, the people, everything was beyond what I could have imagined. More expensive than other places we stayed in Sabah but 100% worth it. Would also like to highlight the individuals that made it all the more special. Linda, Jenny, Dickson and the chef in the cooking class were fantastic and really added a lovely personal touch that made us feel so welcome during our time there.

Miinukset: On the last night was kept up by the sound of a rat biting and scratching in the floorboards above. Obviously taking into account how natural our surroundings are, we were fine with this the majority of the time. Only this spoilt sleep on the last night.

Plussat: Everything! The check in process at the jetty, the staff, the resort itself, the room, the pool, the beach, the activities.. The food was also great. I honestly didnt have anything I dislike. Just remember to Reserve what you want to do and/or the place you want to eat early to avoid disappointment.

Miinukset: The only thing I felt I had to "deal" with were mosquitos. It's a tropical island afterall. Perhaps another thing would be the distance to the spa.. Perhaps they could consider providing some sort of shuttle service to go all the way to the end of the resort.

Miinukset: the shower has now shower head...... I spent two nights there and I paid for breakfast, but one of your staff only brings special drinks to those white folks, what the heck??? Both me and my friend don't feel very comfortable being treated like this -.-

Plussat: Well expected for a 5 star resort. Service, room, facility and the island. Overall we have a great time there! Will definitely come back again.

Miinukset: We booked Kinabalu Villa but was put at Canopy Villa. We stayed here before thats why its look so familiar. Since its only 1 nite and you have to walks up and down the staircase. We decided to just enjoy our stay instead. We got great view of the island as a bonus. So no complaint.

Plussat: From the moment we arrived until the taxi picked us up from Jettleson Point, everything was superb. Every member of staff was friendly, professional and willing to help make our stay an enjoyable relaxining experience. The palm villa was probably the best hotel room we have ever stayed in. The food was flawless full of taste and loads of vatiety. We ate in both restaurants during our stay a total of three superb meals. Breakfast was as good as it gets with several cooked to order options. I have no problen highly recommending this excellent resort

Plussat: Breakfast was amazing, it was lovely to stay above water and the staff were exceptional. Additional items like the free cocktail were a lovely bonus. Overall we had a fantastic stay and wish it could have been longer

Miinukset: Continue to work on picking up the rubbish every day around the villas and on the beach to make the experience as pristine as possible

Plussat: The peacefulness of the resort would make even the most uptight person relax. All the facilities were grouped together for easy access while the chalets were an enjoyable short boardwalk away. The food served at the restaurants was the best I’ve had for a long time. This was a very pleasant surprise considering the relatively remote location. The staff were incredibly friendly and helpful, especially Karl the resort manager.

Miinukset: There was a lot of plastic floating on the water. This was no fault of the resort, the island acts as a trap for the region’s floating debris.

Plussat: room is nice and good view. beach very nice but i wished they can destroy all the jelly fish.

Miinukset: Price too expensive for food, if delicious its fine, but the food just okey for me.. for breakfast the food is too limited choices and not delicious at all.. kuah mee tawar.

Plussat: Everything about our stay was amazing - especially the breathtaking location and the amazing staff!

Plussat: Everything was perfect! Very good restaurant;)

Miinukset: Nothing

Plussat: Beautiful scenery and setting Set in a marine conservation area, the resort is doing it's part for the marine life and local eco system and environment. Lovely, friendly staff who always spend the time to talk to and get to know their guests. Great service and good quality of food in restaurants, especially in the Macac for breakfast (those coconut pancakes!

Miinukset: A little bit difficult moving off the island, but to be expected. The hotel is off the coast of Kota Kinabalu and the only transport boats are organised and scheduled by the hotel.. So fixed timings. Some of the gloss had worn off a bit, and at times the rooms and some areas felt like they were overdue a freshen up and modernisation, but nothing too serious.

Plussat: We upgraded to the Palm Villa. Definitely worth it. A beautiful Villa, large, clean, very comfortable. We had breakfast delivered by boat. Lots of fish swimming around the villa.

Miinukset: The water surrounding all the villas was full of plastic pollution. I know it's Asia, but they need to do more to keep the surrounding water clean. It was jellyfish season, it's natural so unavoidable, but there was no mention of this in the resort description. Our main reason for booking the resort was to go snorkeling.

Plussat: Every thing

Miinukset: The A/C

Plussat: Wonderful location, excellent service from happy, friendly staff. Lovely pool that is good for swimming - not just a "leisure" pool. freshly cooked breakfast on the veranda delivered by boat!

Miinukset: The arm chairs in the room are really uncomfortable.

Plussat: Beautiful nature and view. The cottages are clean and nice. Loved that many fishes and birds can be seen, quiet and only sounds of cicada is around. Great for relaxing.

Miinukset: Food was over-priced, not many choices for long stay. As the access to mainland is difficult, would be nicer if there are more choices and local dishes available.

Plussat: Erittäin ystävällinen henkilökunta, hyvä ruoka, hyvä spa, joskin kallis. Kaunis ympäristö rentoutua lähellä kaupunkia.

Plussat: The staff were excellent! MERC was a nice experience. We had a superb seafood meal - snorkelling was great - as was the kayaking. Being able to swim and snorkel from our room was a real experience - the kids would swim over to say hi! The drinks in the evening at the Latitude Bar was a really lovely touch. We had some really quality family time there - intimate, personal atmosphere. We would definitely return - and split our time between Bungaraya and Gayana.

Miinukset: Our initial impression was a little disappointing - location superb, however we had not been given adjoining rooms as requested (travellling with a 12 and 16 yr old) and the 'breakfast delivered to your room by boat' was not available. Having said that, the management were very quick to respond- change rooms for us asap and provided the breakfast we wanted. The intimate, personal atmosphere was superb - we wanted to stay longer! Only other comment would be that the first morning, breakfast was really lovely - small buffet and a la carte. The next 2 mornings were not as nice - obviously problems with the chefs or something - menu not offered although we were able to order.

Plussat: The hotel is situated in a beautiful island in front of Kota Kinabalu. Pros are:location, hotel staff, snorkeling in front of the hotel is very nice, possibility to go also to the other hotel, by a free boat ride, that offers a magnificient beach in the morning-afternoon for free, Marine center where you can go and touch some sea-stuff. Restaurants.:I read some comments about the restaurants being a bit expensive, Think to choose your own fish from reproduction thanks by having the menu in your hand and that is not expensive . Personnel was very efficient: because of a sudden noise to air conditioning in the room we were offered immediately to change room.

Miinukset: You wonder if sometime in an Eco marine resor, waters could be a little be cleaner, but when we and currents arrives this happens. Room prices are a little bit on the high side,

Plussat: amazing. all amazing

Miinukset: hmm, not a fan of the jungle walk. too long, plus too many mosquitos and pythons!

Plussat: thanks for promenade..

Miinukset: breakfast,room,location

Plussat: More items to be included on a buffet style breadkfast

Miinukset: all ok

Plussat: Henkilökunta ok. Hyvä sänky ja puhtaat vuodevaatteet.

Miinukset: Homeinen haju, likainen ja tahrainen kokolattiamatto ja muutenkin melko epäsiistiä. Hyvin aasialaispainotteinen aamiainen.

Plussat: Breakfast is delicious

Plussat: Todella kaunis paikka ihanalla rannalla. Viehättävä huone ja sydämellinen henkilökunta. Hyvä aamiainen.

Miinukset: Hiljainen iltaelämä. Keskellä ei mitään.

Plussat: The only thing i like about this place is, it is near to the beach.

Miinukset: The room has old taste of its design.

Plussat: The beach was amazing- long sandy beaches curling off into the sunset. The food was good too. The staff were unfailingly attentive. Close enough to Kota Kinabalu but far enough away to be very secluded.

Miinukset: Not the hotel's fault at all, but the whole madness around Corona Virus left the a very good hotel nearly empty.

Miinukset: many chinese and korean.they were so loud,chaos...

Plussat: The front desk who upgraded my room to an ocean view. The breakfast staff were lovely. The monitor lizards wandering around.

Miinukset: The dank and moist room that smelled mouldy. A short blackout. The jacuzzi at the spa was empty and not operational.

Plussat: Huge bedroom with comfy bed. Fridge/ kettle provided. Great pools and beach. Golf was fantastic. Breakfast buffet was great with lovely staff and great selection. Great stay.

Miinukset: The grout in the bathroom was a bit black

Plussat: Very good value for money and a big clean beach only a few meter away Very good for kids Big area with the wildlife next to the hotel

Miinukset: Staff seems to take their job for granted. Very little activity especially at the 3 restaurants even though there was very few guests Vine selected by us was changed to another bottle since the waiter just thought it was good enough. This without clearly telling so. Steaks, and not for a cheap price, came in rear when asked for medium. When this was informed the plate went out and after 10 min the same plate with the same garnish came in and with a very well done steak. This was the issue every meal we had. Sad since you do not have any choice to eat somewhere else Cockroaches in the toilet area every morning

Plussat: Beach, sea, relax free easy and the outdoor activities. Rather far to travel to the water sport centre.

Miinukset: Room come with Breakfast for 2 only. Hotel should consider for those family with younger children <12 years will be nice. Not much choices for other food and price is expensive compare to KK city town area.

Plussat: Food and facilities were Ok. Great beachside massage. Staff try hard and are friendly but poor training and non-existent management overwhelm any efforts they might make.

Miinukset: Poor maintenance. Dreadful service. Like almost everything tourism-related in Sabah (except street food, which is brilliant and cheap), seriously overpriced for the level of service and quality. Food was bland and laughably over-priced when compared to local restaurants. Isolated location means you are stuck here far from the 'real' Sabah experience.

Plussat: The staff tried hard and were very courteous

Miinukset: I picked up a gastric virus and spent the whole time in my hotel room. My fiancee stepped on a rusty nail (which was not rectified after the incident) and we had to make a trip to the local doctor for a tetnus etc (not ideal for me as i was really not well). Everything in the room looked nice but was not well built, i.e. everything was slightly loose. We booked a Spa suite to end our honeymoon and was disappointed with the Spa Suite wing. It is located approx 1 mile from the main wing (not 400m as stated on their website!!) and the only way to access the main resort after dark is by shuttle bus. Again not ideal if not feeling great. The dining options at the spa suite block is very poor (Dive Bar One).

Plussat: Pool Villa - Location, location, location! Staff very friendly and trying to be helpful. Good choice at breakfast, but slow keeping up with demand - often ran out of items (fruit, yoghurt, bread etc).

Miinukset: The Pool Villa had kitchenette with hob, fridge/freezer, sink, kettle and lots of cupboard space - lovely! But there were only a few plates, 4 cups/saucers and 4 glasses, 4 tablespoons, 4 teaspoons and 4 forks. That's it. No saucepans or knives - not even a butter knife! When we challenged staff we were told that we are only supposed to do "light cooking eg soups" - without soup bowls and saucepan?! Not good. We also had to "fight" to get a parasol (which was clearly shown in their brochure). Needless to say, we bought essentials ie can opener, corksrew, sharp knife, scissors etc at reasonable cost from supermarket (own transport recommened - 15 min drive from resort, although shuttle service is provided). Also, we think it was overpriced

Plussat: It was the complete package excellent location and range of resturants.

Miinukset:

Plussat: very relaxing with a nice beach

Miinukset: The water tap was broken and the toilet and half of the living area became wet.

Plussat: We liked special the choices of restaurants and the excellent quality of the food. Also the setting of the whole complex is excellent

Miinukset: We could not found anything negative about our stay

Plussat: The food & beach

Miinukset: No

Plussat: First class beach,and good choice of restaurants

Miinukset: nothing

Plussat: Overall good. Room simple and comfortable.

Miinukset: Slightly old facility.

Plussat: The beds were extremely comfortable the room was very clean and had everything that we needed. The bathroom was excellent. And the staff was absolutely superb

Miinukset: Nothing

Miinukset: Nothing

Plussat: Customer service

Plussat: I really like the friendly staff and the room was comfortable.

Miinukset: I hated the bell ringing constantly in the lobby, it was driving me crazy I even chose not to eat at the restaurant because all I could hear was the bell ringing in the background. I ask the staff about it. They said the owner has it for go fen shui, seriously annoying.

Plussat: Very good.

Miinukset: If can, please more variaties of foods / menu especially for deserts.

Plussat: Avulias palvelu, esim kuljetuksen tilaus

Miinukset: Toinen hisseistä oli rikki.

Plussat: room is very nice

Miinukset: almost nothing

Plussat: Runsas aamiainen ja ystävällinen henkilökunta.

Miinukset: Toinen hisseistä oli rikki, joten hissiä joutui odottelemaan.

Plussat: Strategic location.

Miinukset: Breakfast food menu.

Plussat: The freindliness of the hotel staff

Miinukset: Wifi connectivity at 7th floor are very poor

Plussat: The staff is nice and the room is clean.

Plussat: They opened the breakfast buffet half an hour early for our departure flight.

Miinukset: Hard to cross the street in front of the hotel - very unsafe.

Plussat: Just 10 minute walk to the famous sea food stall in kota kinabalu city

Plussat: Low fare and friendly staff

Miinukset: A bit far from city center and night market

Plussat: Reasonable location, easily walkable to the centre of the town and the waterfront, though it is on a busy road you have to run across. Rooms at the back quiet, those at the front noisy due to road.

Miinukset:

Plussat: 9/10

Miinukset: The breakfast is very poor though our room rate is inclusive breakfast. There is not much food & no variety

Plussat: customer service,cleanliness of room

Miinukset: breakfast is almost the same those few days,air-cond. is too cold at midnight

Plussat: Room was nice, spacious and clean. Somewhat noisy due to the main road outside. You had to cross this road to reach the city which could be a real problem if you're not agile..lot's of traffic.

Miinukset: The breakfast was very plain and limited...compared with other hotels I've stayed at in Sabah..but if you're into toast and coffee, it's ok I suppose.

Plussat: relax and have a cup of drink

Miinukset: the breakfast..

Plussat: Location is great, very near sea side, shopping mall, city center and jetty. Also wonderful music performance show at different cafeteria during Christmas season, 2 times room cleaning schedule per day beyond expectation, great job!

Miinukset: No free parking lot

Plussat: The location.

Miinukset: No free parking

Plussat: Location, cleanliness, very large rooms, nice breakfast

Miinukset: Nothing to complain about

Plussat: The view of the room is spectacular. Right in front of the sea with panorama glass windows.

Plussat: The breakfast here was amazing. They even had a little Gluten free corner with banana bread loaf, banana muffins, and another baked good. The pool was small but we were usually the only people in it during the day. Bed was comfy and bathroom was spacious. We will definitely be going back.

Miinukset: Really a great place, if I had to be picky I would ask that all the breakfast food and menus have a gluten free sign, they obviously are aware.

Plussat: Friendly staffs. Spacious, clean and comfortable room. Beautiful sunset view on the rooftop

Miinukset: Certain guests were smoking on the non-smoking designated floor. It would have been even more pleasant if the Non-Smoking policy was properly enforced by the hotel Manager.

Plussat: The roof top bar is good

Miinukset: Nothing

Plussat: Love the large rooms and nice beds. Breakfast is good. Views and locations wonderful.

Miinukset: Could speed up check-in a bit. Showers tend to get the bathroom floor wet.

Plussat: Hotel was well situated and nearby to many eateries and tourist attraction. Nice spread of buffet breakfast.

Miinukset: Room rate was a bit pricey.

Plussat: Early check in allowed, thank you

Miinukset: The room given is only with window view of the other rooms. I'm a regular customer but with this treatment, will switch to other hotel

Plussat: B/fast and location ok

Miinukset: 1) when entering the room with sandy floor, i request the housekeeping to re-mop 2) our room is king size bed for 2 persons but bathrolm with only single set of sampoo and others, further more bath-tub with no hand handle fix on the wall, in case of slipper very dangerous

Plussat: The hotel accomodated our family in one room at no extra cost although we were squashed to be honest. We all got breakfast every morning also, which we appreciated as there were no restaurants nearby.The breakfast itself has to be mentioned as it was fantastic every day, in my opinion. It was buffet style and an excellent mixture of local and western cuisine. The staff were wonderful, they all spoke excellent English and were extremely helpful. The reception/lounge area was large and comfortable and I enjoyed the band which played most nights. The bar food in the lounge was very good also and residents get a 25% disount on food which made it very good value for money. The room was cleaned to a very high standard eg our shoes were all lined up and our bathroom toiletries were tidied away every day. I have never had service like this before in Malaysia. Overall I enjoyed the hotel, it was a safe, comfortable environment to be in.

Miinukset: The biggest problem was the actual location of the hotel. Although it was close to the shopping district it was separated from it by a major highway which we just could not cross. Every single outing required a taxi and the prices were set, there was no haggling and this meant that we spent much more than expected on taxis, The taxis here cost four times the price of taxis in kl so be warned.I Discovered almost at the end of the holiday that there was actually a free shuttle bus into the town.I Think that should have been made clear verbally when I arrived as I missed the notice.

Plussat: Hotel is good as it was rated as 4 stars hotel. Staff is nice and polite and friendly.Room is nice. Worth for value of money.

Miinukset: The hotel is a bit out from the town area . walking distance about 10minutes. Nothing much near the hotel . just a banks.

Miinukset: The bed was comfortable but its just the curtain & floor carpets were very dusty, it mades my kidz sneezing & asthma

Plussat: The morning buffet breakfact was good, with variety served! TV, gym & sauna facilities were good. Staff very helpful,polite!

Miinukset: Hotel looks run down, old; sink in room was badly stained & could not be cleaned.Air-con was not slow but thankful for the ceiling fan. Swimming pool water murky.

Plussat: Despite the age and slightly run down interior, the rooms were large and provided for a relaixng stay. For the cost it was good accommodation. All the shopping areas and attractions were within walking distance, The terminus for the bus from/to the aiport is about 200m away. Breakfast choices were adequate (Had better/had worse).

Miinukset: There was no internet access in the room, although it was stated to be, on the website. The TV reception was bad and limited channels. The basin in the bathroom was cracked. Also, the pool was uninviting. Did not want to swim in it. One morning glasses and cups were not washed.

Plussat: A very comfortable hotel in a very quiet location. Rooms are more spacious than many Asian hotels in this price range. Buffet breakfast has an excellent selection of Asian and Western food. Staff members are friendly and efficient and provide excellent service.

Miinukset: The hotel is a few years old and the age is starting to show in many places so it needs a fair bit of cosmetic updating throughout.However all necessities work well. The rooms are not very soundproof so you may be at the mercy of your neighbours. It's location is at the edge of the city centre and is separated from it by some busy thoroughfares so walking access is a bit tricky, especially at night though it seemed to be safe area. The hotel does have a restaurant but if you want another eating choice it is a fairly long obstacle filled walk to another restaurant. Free wifi internet is available only in the lobby and is somewhat erratic. For 10 MYR per 24 hr. you can get in room Wifi which works reasonably well. We eventually moved to the Gaya Centre Hotel for the same price but without most of the negatives mentioned here though breakfast, if wanted, is extra....but in all a far better choice for us.

Plussat: The standout factor for this hotel was the staff. They were always polite, very helpful, attentive and ready with a smile. Other good points were that the facilities were clean and I got the non-smoking room I wanted.

Miinukset: The worst thing was that the WiFi network was very slow or nonexistent at times. The Beverly is in the midst of upgrading to a new network and I got stuck in the middle of it. Staff was very helpful and we determined that the issue was that their ISP or server was conflicting with my DNS settings.Other factors were that some things just did not work such as the room phone was a bit wonky, the safe's battery was depleted, the shuttle bus was down one day for maintenance and the lobby phone was always out of order. Location was also a bit problematic in that it is a fair walk to the downtown core and the crossings can be dangerous. Breakfast buffets were pretty much what I expected from earlier reviews.

Plussat: Nothing bad.

Miinukset: Better if more food is available in the breakfast

Plussat: Reasonable size room. Free parking. Wide breakfast selection. Strong air conditioning.

Miinukset: Corridor smell. Room smell when first enter. Air condition unit emit sound after several hours of use. Thin wall - sounds audible from next room.

Plussat: There is a shuttle service to town twice a day.It would be better if the frequency can be increased.

Miinukset:

Plussat: Henkilökunta palvelualtis. Toivomisen varaa siivouksessa. Allasalue píeni mutta palvelut pelasi. Hotellin ravintolassa ei voinut saada illallisen kanssa olutta vaan olisi pitänyt mennä oluella aamiaishuoneeseen. Viiniä ei saanut mistään.

Miinukset: Alkoholin suhteen olisi voinut olla vapaampaa. Eli tarjolla myös viinit ja coctailit. Taitaa olla maan tapa kuitenkin.