Benidorm hotellia

Plussat: Huoneestani. Allasalueesta. Palveluista.

Miinukset: Aamiaishuone oli niin valtava,mikä teki sen hyvin meluisaksi ja rauhattomaksi.

Plussat: Top class hotel the reason why it is four star.

Miinukset: There were one or two things but in general great place to stay.

Plussat: I liked the room And the hotel The food was on with a variety of things daily

Miinukset: I booked on booking.com the price was £328 when I arrived to pay they told me booking.coms prices had changed and charged me £380 When we challenged this they said it’s normal Process however I have used this booking platform Loads and never had an issue

Plussat: Vastaanottovirkailijan ratkaisukyvystä, kun sisäänkirjoittautumisen ruuhkan takia, emme ehtineet pakettiimme kuuluvaan lounaalle. Manager Elena hoiti tilanteen korvauksen tyylikkäästi, vaikka kyseessä iso htelli.

Plussat: The room with the view is amazing, breath taking and yes, we will come again

Miinukset: Restaurant is a cantine with warm average food, nothing to remember, hostess was super nice

Plussat: pool area was nice

Miinukset: Disappointed that you had to pay for WiFi considering price and status of the hotel

Plussat: Friendly and helpful staff. We had half board and meals went surprisingly well. Beatiful view from the hotell balcony.

Plussat: The hotel itself was beautiful! The rooms were quite basic a for how great the hotel was. Staff were excellent. Will definitely be back!

Miinukset: The beds were quite basic also the TV was only in Spanish no option for English.

Plussat: View from my room towards the beach was fantastic Room was nice and clean as well

Miinukset: The food wasn't good, I ate it once at the hotel but didn't go back at all for my stay even though I paid for it. If just go across the road have something there

Plussat: The food was great, the room was huge and clean We were there for a Latin Dance festival on site yet it did not interfere with the other guests and the hotel was very careful with noise control so no other guests had a good night's sleep while we danced until morning.

Miinukset: Shower a bit small

Plussat: Beautiful pool area and very impressive background.rom balcony was stunning Impressive reception area. Room we had was small but adequate, but view f

Miinukset: Breakfast was poor for a four star hotel

Plussat: We didn´t do much. We discovered to late what the hotel had to offer.

Miinukset: The service of the front desk is not one expects from a 4* hotel.

Plussat: Good pools, convenient location, but it is not in Benidorm but convenient for Poniente beach at the South end.

Miinukset: This is not a four star hotel should be classified as three star.The waiter service restaurant was closed. The pools were very cold - surprising when other pools in the area were much warmer. Lifts slow. Air conditioning in the rooms was not effective even when on full

Plussat: This hotel was really convenient for our business trip. The hotel was absolutely delightful, the staff were friendly and informative. The buffet was gorgeous and plenty to choose from. Will definately stay here again.

Plussat: Nothing

Miinukset: Restaurant staff rude & unhelpfull. Reception unhelpfull.Decor and facilities in need of refurbishment. Rooms dull and uncomfortable, especially the beds. Staff in general unhelpfull and unpleasant. Would not recommend hotel.

Plussat: The view =)

Miinukset: A big black hair on my "clean" pillowcase; and the next day the breackfast wasnt very good, all the food was cold.

Plussat: The hotel is a landmark itself and was the highest building of Spain for 5 years... Now still, the view on the 43rd floor is impressive. Our room was on the 31st, which was a joy both by day and night.

Miinukset: Brace yourself for mass-breakfast under tl lighting... Not really cosy. Due to bad weather we used the dinner 1 night in the hotel. Big disappointment, as all the food was overcooked in the buffet style heaters. (Outside the hotel enough better options for fresh and tasty dinner)

Plussat: Room comfortable and clean, the food was good and there was a good choice available.

Miinukset: Would have been nice to have tea/coffee facilities in the room.

Plussat: The View from our hotel room

Miinukset: Bar Staff and Buffet room Staff very rude, very hard to get served at the bar unless you were Spanish!! but yet they still expected to be tipped.

Plussat:

Miinukset: Soul-less hotel with dreadful food.

Plussat: The rooms are a decent size and the bed is comfy

Miinukset: Felt abandoned when Benidorm was closed down due to Covid-19. Hotel wouldn’t provide food or hot drinks, or even plates, cutlery, glasses or cups so we had to struggle with our supermarket purchases

Plussat: I’ve stayed here before and have enjoyed my stay but I think the covid19 had a big impact in my stay here this time the staff were not helpful at all

Miinukset: We were there on the lockdown with covid19 we were restricted to our rooms the staff were not helpful they wouldn’t provide us with basic needs (knife fork & plate) the dining room was closed off they also told us to be out by midnight on the 16th for shutdown of our hotel so we spent 8 hours in the airport only to be told at checkout the hotel was available TIL the end of our stay this was too late as we paid for private transfers back to the airport no car mmunication from staff at all

Plussat: Close enough to town, provided a shuttle bus during the day as hotel is on a hill. Rooms were clean, plenty of storage space

Miinukset: No kettle in the room and the pool was dirty

Plussat: Hotelli pääosin ok. Ravintolan sapuskat erittäin hyviä. Sängyt erittäin hyvät. Huoneisiin johtavat käytävät mielenkiintoisen ahtaat. Henkilökunta erittäin mukava.

Miinukset: Sauna oli keskiajalta, vaatisi täyden remontin. Kiuas tosin lähti käyntiin nappia painamalla ja löylyt saatiin. Sisäuimahalli hyvä, vesi miellyttävän lämmin. Kuntosali kehno, laitteita rikki, vaatisi päivityksen.

Plussat: The hotel was lovely clean and in a great location

Miinukset: With this lockdown we had no help off the hotel at all locked in room for days with no hot food they closed the restaurant completely so we had to live on crisps and cold drinks as we had no facilities to make anything

Plussat: Very clean,lovely staff and helpful would recommend this hotel

Plussat: The indoor pool was a bonus

Miinukset: The restaurant was being renovated so no kitchen

Plussat: Ilmainen kuljetus rannalle.

Miinukset: Lasten osio altaassa oli melko pieni.

Plussat: Christmas Day

Miinukset: Nothing

Miinukset: Liian meluisa!

Plussat: Welcome from the receptionist, room ready on arrival. Requested change of half board meal to lunch time was no problem. Dinning room was clean and tidy, with good food on offer.

Miinukset: No compaints

Plussat: We live in Spain and found the hotel was excellent for our short stay

Plussat: the staff were very helpfull

Miinukset: very early in the morning we were woken by some very noisy guests which spoilt the stay

Plussat: The hotel was ideal for us as we arrived by car. Free car parking directly outside the hotel. All the staff where helpful. Also free facilities like indoor pool and sauna. Very clean in the public areas.

Miinukset: It said shorts could not be worn in the dining room so went out and bought some trousers. Then annoyed as other people allowed in wearing shorts.For a hotle there was quite a choice for vegetarians but good if they could have a special hot dish each evening and also all vegetable to be vegetable, eg potato not with ham.

Plussat: Ideal for one night to visit Benidorm Palace

Plussat: Clean and tidy

Miinukset: Top of a steep hill

Plussat: Accomodation good

Miinukset: Need more pillows

Plussat: The hotel was nice and the reception and bar area. Rooms were not up to date with the 21 century. They need a make over and I would not qualify it as a 4 star.

Miinukset:

Plussat: Excellent food,good entertainment,friendly staff,

Miinukset: Nothing

Plussat: Nice hotel, varied buffet though could have been better

Miinukset: At the top of Cardiac Hill, with building of monster skyscrapers going on all around starting at 7 am. Water seeping out through front steps of hotel so very slippery.

Plussat: Staff very friendly breakfast good.

Miinukset: Was clean but attention needed to edges quite dusty!

Plussat: Lovely hotel with friendly staff, great facilities and far enough away from the main nightlife that you wouldn't be disturbed by noise etc

Miinukset: Literally the only issue we had was the safe in the room was not working and after a few people coming to look at it we ended up getting moved to a different room.

Plussat: Everything

Miinukset: Nothing

Plussat: Clean, looks nice, spacious rooms and decent facilities.

Miinukset: Surly slow staff, time taken to check in, very slow small lifts, cold pool water.

Plussat: The staff were very nice and the location is great.

Miinukset: The water in the shower smelt awful, the walls are very thin so you can hear every single person coming in every 20 minutes. The worst part was the extremely cold breakfast, cheap food, all the fruit was dried out and not changed.

Miinukset: The food is disgusting we went half board and was offered to go full board for another 25 euro a head thankfully we didn't take it indoor swimming pool and gym was out of service for a few days very slow checking in couldn't use the safe as the alarm kept beeping wouldn't stay here again no kettle in room there was a mini fridge but they were using it as a mini bar so no room to keep anything else in it

Plussat: day 1 was a lock down waist of money

Miinukset: na

Plussat: excellant breakfast.. with 'cava & vino blanco' ! luxury hotel, fantastic gardens & pool realy helpful friendly staff. great large rooms & good value for ££..

Miinukset: no negativity !

Plussat: The staff were so friendly and they all could speak english.This was a great advantage to us as we dont speak spanish.Very helpfull on what to do and were to go. Markets and bus numbers to get you to old town.I would go back to this hotel again and tell my friends

Miinukset: It was holloween weekend and all the staff made the effford to dress up and decorate the hotel

Plussat: The room was spacious and clean and comfortable

Miinukset: The buffet breakfeast was not good, no clean tables and nobody to help us

Plussat: I loved sitting in the large peaceful reception area and piano bar.

Miinukset: The reserving of sunbeds from the early hours in the morning even if the owners of the towels didn't turn up until late morning or even after lunch. I think this practice should be stopped by management.

Plussat: Nice surrounding of hotel

Miinukset: The staff would not be flexible, we asked for a King bed we did not get this then asked if the twins could be made into this and this we were told was not possible!

Plussat: Clean, lovely pool, friendly staff.

Miinukset: No coffee and tea making facilities in the room.

Plussat: convenience to facilities Staff in all areas superb.

Miinukset: air con intrusive thru night.Rooms should be carpeted for insulation

Plussat: Excellent breakfast, large choice of food.

Miinukset: Whilst clean, some public areas looked a little tired after the busy summer season

Plussat: Large breakfast selection and spacious pool & gardens

Miinukset:

Plussat: Clean, tidy and a wonderful view.

Miinukset: Breakfast was a bit of a free for all!

Miinukset: Bad service , no towels

Plussat: Large comfortable room with 2 large beds, very hot water with excellent pressure, staff cheerful and helpful, more than reasonable price!! Taxis readily available, between 5 and 10 euros into Benidorm.

Miinukset: Nothing,

Plussat: For the cost the hotel was excellent, rooms made up daily. Whilst very basic the shower was excellent, clean towels and toiletries provided. The hotel was also very quiet at night and did not hear other guests in hallways as you would have expected to.

Miinukset: Location was a bit too far out of the town so had to rely on cabs back and forth at 7/8 euro a time. Views are really good from room but located next to fire station so sirens did wake us up a couple of times. The toilets in reception were blocked and not very nice

Plussat: Kivaa huone ja tosi siisti, telkkari saisi olla tätä päivää, muuten todella hyvä

Miinukset: Parkkipaikka ostoskeskus yhteydessä, vahan sekava ei ollut opastuksia

Plussat: Very comfortable, enough for what I needed it for

Miinukset: Nothing

Plussat: Room spacious and clean.Breakfast excellent.

Miinukset: Room overlooked bus parking area,bus engines running during the night and left running for long periods.

Plussat: Hotellin ilmapiiristä

Miinukset: Ei huomautettavaa.

Plussat: Easy to get around benidorm. Hotel was spotless.

Miinukset: The only thing that really disappointed me was one off the reception staff was very terse with the guests she would not even check my pick up bus time.I had to walk to the bus company to do this myself. But must say rest of the staff were great

Miinukset: The air conditioning sucked.

Plussat: nice clean modern hotel

Miinukset: solo male english drunken men!

Plussat: I like the location as I liked to walk to the beach. The hotel building was different than same tall hotel buildings in Benidorm. The hotel in new so it was clean and pleasant to stay there.

Miinukset: The breakfast should be more various.

Plussat: A great modern design. It was clean, quiet and comfortable. The staff were courteous and helpful. Great views and convenient position for onward travel.

Miinukset: The air conditioning was impossible for me to operate.

Plussat: The room including the bathroom

Miinukset: Access to hotel entrance. Shower head was painful. No facilities were operational. No international TV programmes. Tiny lifts, although proposed for 6 persons.

Plussat: The hotel was very clean the staff extremely helpful and friendly and the room warm and welcoming

Miinukset: We felt we were the only people staying at the hotel as it was very quiet. It had a bar but because of lack of clients it was never welcoming. We felt if there was English Channels on the tv in the room the stay would have been more enjoyable

Plussat: Friendliness of the staff. Easy to find. Ease of parking. Free drinks in fridge. This is an ideal hotel for a couple of nights, or a business trip, but not ideal for a family holiday.

Miinukset: There was no cupboard space in room so small items had to be left in cases. The sun terrace closed too early in the evening (8pm) - it should be possible to block off swimming pool if need be but leave terrace open so guests could enjoy evening air, if they want to, as there are no balconies and you need somewhere to smoke, apart from outside the front door.

Plussat: the rooms were very clean and new

Miinukset: No where to get a coffee or a drink, poor seating areas, we arrived about 1pm, 2 people were on reception. We registered but asked to wait an hour before room would be ready. Waited an hour then returned to reception. Only one man on reception then and a large queue. Not good enough for a 4star hotel.

Plussat: Very quiet, brand new!

Miinukset: The breakfast is awful and the decor is that of an office, it is not 4 stars and will not keep them for long!

Plussat: The room was clean and spacious, as was the ensuite bathroom.

Miinukset: There is no bar, there is no restaurant (cafeteria service until 10am for breakfast only). If you want a drink or snack, you have to use vending machines (in a supposed four star hotel!) some of which aren't even plugged in. The cleaners do their room rounds with a supermarket shopping trolley. The pool was freezing cold. There was no iron in the hotel. There was no plug in the bath.

Plussat: I loved the property, the rooms were very comfortable and clean. The cleaning staff were very friendly. Breakfast was excellent

Miinukset: I did not like the fowl/rotten odor that was constantly in reception it was very off putting. Breakfast was great but would have liked a better choice for coeliacs

Plussat: Mukava, hyvin palveleva henkilökunta.

Miinukset: Parkkipaikan hinta on liian korkea.

Plussat: Nothing!!!

Miinukset: Still waiting for our money back !!

Plussat: Room very clean, breakfast was excellent, everything you could ask for. The location was fab, just a short walk to everything

Miinukset: Would be nice to have a kettle in the room

Miinukset: Will definitely be back soon excellent facilities and the food is great

Plussat: the food, the staff, i loved the hotel and would stay again if i ever go to benidorm again

Miinukset: there was no wifi

Plussat: location. staff

Plussat: it was situated in a good location, it was modern and well kept and the pool area is excellent

Miinukset: i was on the 14 th floor close to the service lift the lifts mechanism was noisy as was the revoving door at the main entrance

Plussat: The best thing about the hotel is the location, its central to the beach,shopping ,and the excellent nightlife.Breakfasts were excellent, too.I enjoyed my stay so much that I plan to go back again next year.

Miinukset: There was nothing that I didnt like during my stay.

Plussat: This hotel is ideally located for access to the shops and beach. The pool area is very spacious.

Miinukset: prices at the bar and not being offered the option of pouring my oun mixer to alcoholic drinks.

Plussat: I was meeting friends here but we had made seperate bookings, the staff made sure we were in the same block and had rooms as close as could be. I also decided to stay an extra night and that took less than 5 minutes to sort out. i had a slight medical problem and the reception staff went out of their way to help.

Miinukset: Could have done with coffee making facilities in room - but i am a coffee addict!

Plussat: It was a great location for a great price. Nice pool also. Made it very relaxing.

Miinukset:

Plussat: food was good

Miinukset:

Plussat: the food was varied the hotel was clean all together we loved this hotel

Miinukset: no

Plussat: The restaurant was very good. The variety of food was excellent

Miinukset: The reception area. There was only ever one person on the reception desk. You had to wait a long time to be seen. I had to wait approx 20 minutes to receive a parking key to the car park.

Plussat: We love this place it is so relaxing and from the Minuit u step in to hotel. It’s has a feeling that I can not explain but we love it been to the hotel about 10 time and can not wait to go back

Miinukset: Loved it all

Plussat: All the services are just PERFECT

Miinukset: Nothing

Plussat: Very nice place for relaxing. Good food and service

Miinukset: Poor facilities no ironing board

Plussat: The bed! Amazing. We stayed in it so long we missed breakfast! The Thai massage was wonderful, the pools and delicious cocktails, all 5*

Miinukset: After a day of lounging and eating and drinking there could have been more 'to do' in the evening.. some form of entertainment rather than more lounging and eating and drinking!

Plussat: Everything!)))

Plussat: Very nice hotel, friendly people, great spa. I was very quiet first week of Novemeber but weather was still very nice..

Plussat: A real paradise on the Costa Del Sol

Miinukset: Spa not flexible on treatments offered, strange in times of recession.

Plussat: I liked the grounds, gardens and pools and the fact it was not overely crowded. The staff had warm and loving personalities. They were filming a movie but hardely notice any difference in the service. I loved the massage and the staff was incredible! :>)

Miinukset: I can not think of anything I did not like. The first night we were tucked in a corner with out much of a veiw but the staff moved us with out to many questions. we were moved to a room that had a nicer view of the pools and gardens. I felt bad asking to being moved, but the staff seemed to understand.

Plussat: Staff were absouletely wonderfull. The pools out side were amazing and very attractive.

Miinukset: At this hotel you should have a better Lounge/ Bar with variety of drinks. in black was disaster, it should not be categorized as gastronomy !! they run out of wine ! they have only two bottels of wine!! Resturants in general were below expectation. at check out we were over charged and we have to tell the receptionist to rectify the mistake. check out process was not efficient neither accurate !!!!

Plussat: The atmosphere.

Miinukset: The price of the drinks.

Plussat: The magnificent gardens and excellent staff.

Miinukset: Cuisine was not up to level of hotel------Poor in fact .Eg Stale crisps and poor bread with too much mayonnaise delivered to our room , Breakfast greasy -----We could go on .

Plussat: The friendliness of staff. The layout of the hotel, the pools were fantastic, the comfort - it felt like home on a grander scale.

Miinukset:

Plussat: the quality of the building was good.swimming pool area was outstanding-very classy.Bedrooms stylish with good size and facilities.Felt the staff in general were helpful and happy.

Miinukset: I felt the food and beverages department needs to up a level.Breakfast was good but at 25 euros too expensive.Bar meal late at night was poor,the asia restaurant meal was ok but felt it just lacked a little class the sweet was a frozen bannana wrap which was bland.Poolside restaurant - ifelt the food was bland more so the sauces.Another big issue was the correct utilisation of public areas

Plussat: very nice gardens indeed, stylish theme but luckily not overly "asian". typical international layout for this class of resort. popular hotel with the wealthier spanish. helpful staff. comfortable room layouts. nice pools.

Miinukset: not much, maybe the choice of snacks from the bar is a bit limited for the demanding hungry guest. plastic goblets around the pool is fine for safety, but I would have preferred glass at the poolbar itself.

Plussat: Central location

Miinukset: Attitude of staff. We were made to pay extra for a room with a balcony that smelt of cigarette smoke. Reception staff were rude and unhelpful

Plussat: location, room facilities, and bar staff were superb

Miinukset: The lady on reception very abrupt with me and other guests made us feel a nuisance for asking a normal question customer service training skills would do her good, But the male reception think he was the manager was very polite and helpful.

Plussat: Room was well presented and clean, location was very good and sun terrace was great. Food was good but not enough selections.

Miinukset: Better selection at evening meal would have been great. Hen and stag parties were very noisy.

Plussat: The hotel is in a loud part of Benidorm near the square but because of the state of emergency it was really quiet, great atmosphere on the days everything was open

Miinukset: News of what was happening was not given and guests were relying on friends and Facebook for information Rooms were really dusty and bathroom needed a good clean especially the shower

Plussat: Went with a party of 14 men, this is the third consecutive year we have stayed at Hotel Marina, we had a great time up until everything was shutdown due to the Coronavirus, but that was nothing to do with the hotel. We will be back again next year though.

Miinukset: Nothing.

Miinukset: It was exceptional circumstances ie: Corona Virus time. They could have informed us at Check in, that we were unlikely to be able to complete our stay/ or suggest that we return another time. I appreciate that it was a rapidly changing situation - but they should not have let us check in.

Plussat: The location that's all rest was terrible

Miinukset: Staff were rude security extremely aggressive. Rooms very dated cracked tiles in bathroom. Lifts very slow and staying in the 14th floor doesn't help after requesting a low floor room months ago. Over all I will never stay in this hotel again and I definitely will be telling other people the same .

Plussat: everything else was first class

Miinukset: room just a little bit high up would prefer low

Plussat: Nice rooms offering all the comport you need

Miinukset: Entertaintment during evening/night; very loud live music until plus minus 24.00 hours and the whole night thrue from the bar(s)

Plussat: everything!!!

Plussat: location was great

Plussat: Location, comfort cleanliness all good

Miinukset: reception staf, f especially oriental looking lady, very unwelcoming very off hand in attitude not a good first impression of the hotel, still the same whem we left.

Plussat: staff very good ,stayed 3 nights, reception gave me a room which i asked for at the desk, i asked for an extra pillow from the maid, she gave me two,as i was on my own i thought that was good,

Miinukset: i was up early for breakfast each morning and went for breakfast before it got busy, the chocie of food was very good ,but the cooked food was luke warm , they go to the trouble to cook hot food, and dont know how to keep it that way

Plussat: hotel staff very helpful

Miinukset: the bathroom was old and grubby,there was a big piece of coveing missing which left rubble exposed,there was black mildew over the ceiling, the toilet seat was broken,there was a floor tile loose in the main room.not what i would expect from a four star hotel,

Plussat: Everything was fine, very good location, good hotel, polite and kind staff!!!!

Miinukset:

Plussat: Room, Pool, overview of hotel excellent

Miinukset: breakfast was cold and poor, not much variety

Plussat: good facilities and good quality meals

Miinukset:

Plussat: its have only may be 3 stars

Miinukset:

Plussat: Nice facilities, would suit many types of travellers. Friendly, helpful staff.

Plussat: Cleanliness, excellent food

Miinukset: Lock down

Plussat: Exceptionally clean

Plussat: Hyvä illallinen ja tilavat huoneet

Miinukset: Hotellin autohalli oli täynnä emmekä saaneet autoamme halliin, joten jouduimme jättämään tavatoita täynnä olevan auton kadulle hotellin eteen. Kadulta kantautui yöllä kova meteli

Plussat: Modern, comfortable hotel with great staff. Amble food to choose from in the restaurant.

Plussat: Hyvä ja monipuolinen aamiainen. Huoneen luovutuksen jälkeen saimme jättää matkalaukut säilytykseen ja ennen lähtöämme kohteesta, saimme huoneen jossa saimme käydä suihkussa ja vaihtaa vaatteet.

Miinukset: WiFi toimi huonosti huoneessa.

Plussat: Cant do enough for you in this hotel

Miinukset: All was exceptionally good

Plussat: We liked everything really we thought is was very good value for the money although it would be nice if you had some comfortable chairs in the room if you are on a long stay.Thank You

Plussat: arrived weds 10 nov,when getting off our transfer some people comented how they wanted to stay there because of location,as ive been benni b4, knew location was perfect to beach,nightlife,food,market,15 min stroll along beach to old town.did not know this hotel but upon entering could not fault how clean it was staff very helpful,still busy( even if i did get the fiesta dates wrong).room was reasntly refurbished wooden floors, flatscreen tv, walk in shower,big size balcony over looking pool.(room 323,third floor).resturant very big ,loads of choice of food plus plenty of it,and always hot. menu changes every day so thers always something differant to try......if you want a hotel near to everyting plus lovely staff and good food book here...

Plussat: Very Clean Hotel,friendly staff and great central location.

Miinukset: Nothing negative to say about this hotel.

Plussat: The hotels proximity to bars restaurants & shops

Miinukset: Unable to make a warm drink in the room

Plussat: The hotel was close to the sea, it had a lovely pool, the staff were very friendly and it was very clean

Miinukset: The fruit juices were very nice

Plussat: The swimming pool was very clean.

Miinukset: No, it was all really good.

Plussat: It was very well placed. You only had to turn the corner and all the clubs, restaurants etc. were there. It was surprisingly quiet too making it easier to sleep.

Miinukset: There was no room service or facilities to make a morning cuppa. I really missed that although you can go downstairs for a cuppa and take back to your room - for me that just wasn't the same.

Plussat: Very nice Pool

Miinukset: Impossibility to park Mattress is to hard

Plussat: The staff was very good and the room very clean. Fine location and good value for money.

Miinukset: The breakfast was pretty bad

Plussat: The hotel room was nice and clean

Miinukset: Yes there could have been better channels on the tv

Plussat: room was good size

Miinukset: food was disappointing and we were unaware park was closed. Spa was not working correctly pools were closed. Unable to use the mini golf as also closed

Miinukset: It smelt bad, the reception, the room, everything. It was also very hot in our room.

Plussat: Everything

Miinukset: Great stay

Plussat: The breakfast was fantastic. The hotel itself is beautiful and Instagram worthy. I love the egyptian theme. It also provides tickets to attractions such as terra mitica (which wasn't open unfortunately ) and mundomar which are so entertaining. If you have kids, you should definitely book this hotel. The hotel is a good 40 minutes from Alicante aiport (75euros by taxi) which runs a bus service to town and there you can get a taxi to the hotel for much less.

Miinukset: The rooms aren't as big as depicted in the picture but they were sizeable and comfortable. Room service is very poor and frustrating and worsened by the fact they don't speak or understand much English. The staff member- Angel is very helpful and speaks English which was helpful The dinner was a let down on both nights. Not enough variety or tasty meals. I felt so bad that we had to waste most of the food. The chef salad and the pork ribs sent me straight to the toilet to throw up and these are food choices I normally enjoy. I would have expected a bath tub in a hotel of this magnitude and class! You can't have a cuppa in your room as they provide few tea bags only on the 1st day but with no sachet milk!

Plussat: The hotel was empty and quite as it was low season , which was nice as we were there to relax And have peace and quiet The food was great for lunch and dinner the reception staff were very pleasant and helpful

Miinukset: There was a bad smell from the pipes and drains in the bathroom like sewage smell I paid for half board breakfast and dinner But was told that if I wanted the breakfast brought to my room I’d have to pay for it I had to pay for ice 5 euro for a bucket of ice each time as there was no ice machine I found this very bad indeed The underground car park was very narrow if wasn’t a good driver I would of had it

Plussat: Staff. Food. Location

Miinukset: No slippers.. have to put kettle on floor to boil as no socket next to kettle we in presidential suite so expected better. Staff brilliant

Plussat: location is approx. 10 minutes away from Benidorm. Fantastic views. Theme parks shut in winter so not much there. Hotel was deserted and food in evening a disappointment . Breakfast was good but totally self service. A vast sized hotel but once reached the bedrooms were super.

Miinukset: price especially when found on 2 week package deal compared to had what we paid for 1 night

Plussat: Very clean. Breakfast was very good. Staff were excellent. Location was great.

Miinukset: Not the fault of the hotel butu nfortunately a family of 'travellers' had booked in and were screaming their heads off up and down the corridors for both nights between 2am and 5am.

Plussat: The room was nice and clean. The bed was comfortable. The selection of food at breakfast was great. Location was ideal.

Miinukset: Unfortunately the night that I stayed a large group of guests (approx 12-14 of them) caused problems with drunken behaviour and fighting. This happened around 4-5am.

Plussat: Staff are lovely. Very helpful.

Miinukset: Always a lovely hotel. But the road works going on very dusty.

Plussat: We had the junior suite which was very big with a sofa area & two balconies.

Miinukset: There was a lot of road works going on outside the hotel & all along the street so very noisy from 8am til dark! The breakfast had a lot of variety to help yourself but the cooked breakfast was cold!

Plussat: Staff are magnificent when it’s refurbished it’ll be Fantastico

Miinukset: Hotel needs getting updated building site noisy ,large group arrived arguing 4am morning hotel had to get security guards in

Plussat: close to the beach and everything. clean. nice staff. good breakfast

Plussat: Location,Restaurant,staff

Miinukset: All the facilities were closed during our stay

Plussat: Close to the beach Staff is very friendly Breakfast buffet has lots of variety Rooms are comfortable and clean

Plussat: Convenient for town, comfort and very hospitable.

Miinukset: Food. Although good not an extensive range and not enough.

Plussat: very modern, clean, comfortable rooms

Miinukset: we were located on 2nd floor, traffic noise was a problem in the morning.

Plussat: The comfort and cleanliness

Miinukset:

Plussat: Felt at home immediately. Attentive reception. First class.

Miinukset:

Plussat: The staff could not have been more helpful and were always willing to offer information and help

Miinukset: No lock on bathroom door and no hook for shower over bath had to crouch down to have a shower

Plussat: Great value very good all inclusive hotel. Food and snacks are very good. All inclusive mini bar in room was a feature you don’t normally get

Miinukset: Hotel was quite full despite it being out of season. Not all bars were open and therefore queues were guide long

Plussat: The bed was very comfortable and the room was a good size with bath as well as the shower. Great location 1 road back from the beach. Able to keep all inclusive card after checking out until leaving the hotel a bonus.

Miinukset: Had to change rooms the second night as no dark curtains. Had to change the remote for the television 4 times. The televisions are very old. Quality of food only fair although a large choice. The pillow in the second room was a disgrace.

Miinukset: Was supposed to be ultra all inclusive but only full board

Plussat: The all inclusive sprits were all branded names .

Miinukset: The lay out didn’t make sense kept getting lost and our room was squashed corners room all our friend had bigger rooms.

Plussat: bar did not serve southern comfort paid £350 to be told they would not be supplying Drink

Plussat: very friendly and clean. hotel is up a short but steep hill. Also rooms have no balconies which didnt bother us, but some holidaymakers like to sit out. Plenty of things going on great pool and kids facilities would definitely stay again. food usual buffet style something for everyone

Plussat: the pool,easy access to the beach,friendly staff.

Miinukset: the hotel looked old,not enough pillows,no air con without remolt control,fridge not working,would not go there again.

Plussat: Food buffet, pools, location

Miinukset: gym.... useless....no treadmills, no bikes.....I strongly recommend to skip it or improve it but under current conditions not worthwile to mention it in the internet....

Plussat: great staff,excellant food choice good facilities

Miinukset: smoking in the bar area

Plussat: Super value for money and all aspects of Hotel (Food, Drink, Facilities) were very good. Hotel Management genuinely seemed to care and we enjpyed our stay so much we booked an extra night.

Miinukset: No

Plussat: Everything, especially being able to use other hotels in same group, & free transport to get there! Excellent value for money

Miinukset: Nothing

Plussat:

Miinukset: swimming pool was not open

Plussat:

Miinukset: on a hill not informed on booking

Plussat:

Miinukset: Being at a top of a hill

Plussat: It was a nice hotel. Friendly staff

Miinukset: No

Plussat: The rooms are huge, quiet, comfortable and very clean, the air conditioning works really well. The hotel only has 3 floors, and 3 lifts (one for each block) which is great for us as my wife is in a wheelchair, no waiting for lifts. There is a rooftop pool and sun lounge for adults only. The hotel is on the edge of Benidorm, so it is nice and quiet, but only a ten minute bus ride to the old town. The bus service is excellent and cheap.

Miinukset: Leaving.

Plussat: The location is good and a bus to take you into benidorm Very easy

Miinukset: The restaurant was very canteen and the dress code not up to a 4* This hotel caters well for people with children ,this really over takes everything else .we were expecting at least people would dress in the evening to go to dinner. A lot of people did not even dress up for New years Eve

Plussat: Spacious rooms with good facilities.

Miinukset: No vegan options in the hotel.

Plussat: As ever, the hotel was excellent. The coffee bought from the bar was excellent. The only problem was the coffee at breakfast that was not very hot and definitely not as tasty.

Miinukset: The only downfall was the coffee at breakfast. Everything else was the usual high standard. Thanks

Plussat: It’s not a high rise hotel, which is great when you have someone with a wheelchair.

Miinukset: The food wasn’t up to the hotels normal high standards.

Plussat: Location was ok.

Miinukset: The cleaning was poor. Same stains on communal stairs and lots missed in the room.

Miinukset: Spa-puolen uima-altailla olisi pitänyt käyttää uimalakkia. Kaikki juotavat piti aina ostaa erikseen ruokailun (inclusive) yhteydessä.

Plussat: The bed and all facilities were excellent the breakfast was cold and the coffee was too sweet

Miinukset: The breakfast

Plussat: the room and the pool good but cant see how it gets 4 stars

Miinukset: breakfast ok but the dinner was very poor.. most left it on the plate we went to the cafe next door

Plussat: Spaciousness, cleanliness and aslo out of the hustle and bustle of Benidorm. The rooms are big and the food is excellent

Miinukset: Tea and coffee making facilities in the rooms

Plussat: Its position was very good - just out of town but close enough to walk in. The staff were very helpful and the breakfast was very good.

Miinukset: As an english person having tea/coffee facilities in the room would be great

Plussat: Large room with a comfy sofa and balcony. Overall good value for money. Location good for us as it wasn't right in the town (which was crowded).

Miinukset: Reception staff were a bit off hand and not so helpful.

Plussat: Room was large, well equiped & good bathroom. Reception staff were courteous & helpful. Had read some negative comments about staff but these were unfounded during our stay. Nice indoor seating area with entertainment although we did not watch performances. Very near Benidorm Palace our prime reason for our stay. Good for couples out of season & away from school hols.

Miinukset: There was nothing during our stay that was detrimental, although I can imagine that the inner courtyard that acts like an echo chamber could be very noisy & disturbing in busier times.

Plussat: Hotellin henkilökunta oli ystävällistä ja palvelualtista. Ruoka oli todella hyvää ja valinnanvaraa oli lihasta, kalasta ja kasviksista koostuvissa pöydissä.

Miinukset: Uima-altaa vesi oli kylmää.

Plussat: the food and the amenities

Miinukset:

Plussat: Parking was easy, staff were helpful and friendly, rooms were clean

Miinukset: It had little character because it was so new and the food was very spanish, not a lot of things that fussy english children would eat

Plussat: A good modern hotel with two excellent pools. Room was spacious, Staff very helpful. Buffet food was excellent.

Miinukset: No tea/coffee making facilities. Bed a bit hard - very Spanish! No anti-slip ridges in bath - very dangerous.

Plussat: Just outside the center . Quiet in the nights

Miinukset:

Plussat: comfort

Miinukset:

Plussat: Huone liian kuuma

Plussat: Staff very friendly under the corona circumstances

Miinukset: No tea or coffee in room shower in room broken no attempt to fix it

Plussat: Entertainment. Bar

Miinukset: Breakfast repetitive with limited variety. Omelettes? Salad ? No real options for breakfast when leaving the hotel prior to 08.30

Plussat: breakfast was ok, on the warm to cold side

Miinukset: hotter breakfast and better sign posted hotel car parking from the road as you approach, hidden away

Plussat: Staff friendly and hotel very clean

Miinukset: Husband struggles with stairs and not keen on.lifts so hampered our stay room on higher floors...nothing lower available

Plussat: Clean Facilities most of the staff Location Breakfast

Miinukset: You had to pay extra for Parking Wi-Fi Safe 1 hour late check out- hotel was not busy

Miinukset: Valokuvaus receptionissa onkohan se laillista Ovikortilla olisi pitänyt maksaa ravintolassa ja barissa Turvallisuus Riski, Korttia ei käytetty kuin ovenavamiseen

Plussat: Value for money, great food. The staff were amazing, excellent customer service. Thank you

Miinukset: Nothing

Plussat: Location is excellent. Staff friendly. Food and choice excellent. Asked for pool view and earlier check in and request was granted. stayed there in February for 2 nights. Left earlier though because of the lock down in spain so felt safer to travel home than be stuck in the hotel.

Miinukset: Nothing

Miinukset: En pitänyt siitä, että wi-fi oli maksullinen!

Plussat: Staff very welcoming and helpful. Restaurant had great selection of food catering for all ages and tastes.

Miinukset: No tea or coffee availabe for own use in bedroom.

Plussat: reception staff were exallent, dining waitresses hard working and lots of smiles, brilleant. Bar staff needs changing or given lessons on customer service.Every meal very cold, no vegetarian choice. We stayed for three nights and my wife lived on pasta salad and chips. Every dish should be labled up suitable for vegetarians.

Miinukset: No wifi we live and work in spain long queues at bar no mater how many staff on. Allways had to go back into the bar simply to ask for ashtray, never any on tables outsid and seldon inside.

Plussat: decor and cleanliness of the rooms and excellent value for money

Plussat: fully inclusive, good friendly staff, wine selection and food choice good, swimming pool area kept clean and tidy.

Miinukset: bed was to hard for me!!

Plussat: location opposite Benidorm Palace

Plussat: The all inclusive was good, food decent

Miinukset: One security manager was very nasty and unwelcome the other was so helpful..

Plussat: Location

Miinukset: Not very clean, thin walls you can hear people talking, cold food served they have microwaves on hand to reheat it

Plussat: The beds were excellent so comfortable. The food was good a large selection something for everyone. The location was great close to both sides of the town. The cleaning of the room and the hotel was excellent. The sun terraces were excellent plenty of tables and sun beds areas plus comfy seats.

Miinukset: Upon booking I booked Utra only to find there was no Ultra in the winter season when I checked in. To find the pool was not heated and needed some attention as the paint was flaking off and had black marks on the sides. The bathroom was tired had painted bath and painted tiles of which the paint was peeling off. The dark blue walls in the entertainment lounge I found quite depressing the same in the bar and the English bar down stairs was not at all inviting. Too high ceiling and the sound system was not good. Entertainment in both bars was very repetitive.

Plussat: Todella hyvä sijainti. Henkilökunta panosti ohjelmaan ( pienin resurssien hyvä tulos). Meillä täysihoito (ilman juomia) - ruoka keskitasoa, mutta aina löytyi riittävästi vaihtoehtoja ettei tarvinnut nälkäänsä poistua pöydästä.

Miinukset: Kiinteistö ja huoneet vaatisivat remonttia. Hissit ovat hitaita ja niihin tuli helposti ruuhkaa. Kuvat netissä ovat ilmeisesti vanhoja. Paikka ei ole niin hieno kun mitä kuvista saattaa olettaa. Ilmanvaihto pitäisi tehostaa huoneissa ja ravintoloissa.

Plussat: Another great stay in this Hotel, right on the edge of the Old Town, food seems to have improved with greater choice since our visit last month. This is our choice of Hotel, great location, great size rooms, Friendly Staff, good entertainment.

Plussat: friendly reception staff bar staff food good met some nice people and would recomend to friends

Miinukset: no balcony room a bit gloomy for smokers

Plussat: The employees were nice and always wanting to help. Very close to the beach and city center. They manage to help quickly in a bad situation they created after keeping my Identity card.

Miinukset: It's a quite senior persons hotel, which is okay, but should have more younger persons. They kept my Identity Card in the reception and forgot to give it back at check-out (not good), so we almost lost our flight back, luckely they offer to take it to the airport just minutes before we took the Plain back.

Plussat: The staff were very helpful

Miinukset: The lift from the lowest floor was a problem, as my mother who needs a wheelchair had to wait 30 minutes to get upstairs, and there is no toilet on this floor

Plussat: The location was good

Miinukset: The buffet breakfast didn't look appetizing, warm milk & juice

Plussat: Rooms were clean and there was a bar with some entertainment which kept my little girl happy in the evening. Plenty of choice in the buffet style restaurant and quality of food ok.

Miinukset: Kids club was not open. The pool was not very inviting. Had to queue to use the lifts. Generally the hotel is in need of some refurbishment.

Plussat: food was the best we had in spain

Miinukset: not enough bar staff on duty

Plussat: The good food

Miinukset: The lifts were in bad condition

Plussat: All inclusive

Miinukset: Did not cater much for uk visitors. Catered more for spainish

Plussat: The size of the rooms and we had a large balcony

Miinukset: The decor is dated and crumbling ie fixtures and fittings

Plussat: The food was excellent

Miinukset: No available parking near hotel on arrival and staff slow on booking in.

Plussat: Location

Miinukset: Building work but could see it was required for future improvements l

Miinukset: Jos jotain huonoa täytyy sanoa, niin se ei liity itsessään hotelliin. Viemärin haju tuntui usein aulassa, kun kadulla oli remonttia, niin taisi tulla sieltä sisälle.

Miinukset: the only issue was up graded room and paid the extra to find work going on outside balcony and due to lockdown balcony was noisy 120 euros and under the circumstances nobody in hotel was just about making money.

Plussat: The location of the hotel

Miinukset: We were made to check out 2 days early and cut short our stay due to the coronavirus

Plussat: Evening meal was excellent

Miinukset: Staff weren't very friendly.

Plussat: Reception staff - excellent Bar Staff - miserable

Miinukset: Bar staff- miserable Outdoor Pool closed - no refund/reduction offered

Plussat: We stayed here when the state of emergency came into effect, most staff were very helpful and went above and beyond to help in a very difficult time, including allowing us to stay in our room until we needed to check out for our transfer back to the airport free of charge.

Miinukset: With the state of emergency we ended up have to eat in the hotel for evening meal, I didn't feel that this was value for money at €18 per person for the quality and choice of food.

Plussat: Location was excellent and the staff were also excellent

Miinukset: Only problem was the ongoing building works outside the hotel

Plussat: The Belroy was situated in an ideal location. The staff were very friendly

Plussat: The room was spacious and the bed very comfy, the bath was full sized so that was a bonus too, the lounge on the 1st floor was really nice and one particular bar staff was so happy and smiley it made up for others that weren't,

Miinukset: Staff not very happy or didn't seem to be, not a cosy look but thats not what the hotel was looking for, the pool was very cold as the sun doesn't really get a chance to shine on it the way the hotel is positioned and the only bit of sun bathing area in the afternoon was around the back where there was very little room probly just enough for 10 loungers, oh and around the pool was very slippy when wet.

Plussat: the use of the sauna was verry good indeed

Miinukset: the breakfast could have been a little better for 4 star hotel the eggs were not cooked properly and on leaving we had to be outside the hotel for 7-45am for the bus to the airport so we had to miss a breakfast the staff let us in to try and have something coffeeand bread but it was not organised properly the receptionist asked them to put out jam and butter as we had already paid for our breakfast this was very poor indeed i do not blame the staff but for 4 star hotel the organisation could and should be better

Plussat: Modern and stylish hotel, excellent location. I don't reccomend the boarding option as the variety of restaurants nearby is fantastic. Pools, lounge areas and cafe were all very nice and comfortable.

Miinukset: Typical to spain, the hours of the pools (even the indoor one) and gym were short and not geared for int'l travellers.

Plussat: Very helpful staff, excellent location, good food comparing to restaurants around

Miinukset: Very small room (the one for single occupancy), some problems with electicity in the room - it was switching off every 10-20 minutes if airconditioning, hairdryer and light were on.

Plussat: very central to just about everything.

Miinukset:

Plussat: The quietness and standard of comfort.

Miinukset:

Plussat: very disabled friendly plenty of room to store electric wheelchair etc. Only drawback lifts small so not able to take chair to room.

Miinukset: funny musty smell could be from drains or waste chute that runs through hotel noticed more when room shut up. Goes after a while.

Plussat: The excellent decor and pleasant and helpful staff. The hotel was well situated for most Benidorm attractions and the half-board option was excellent value.

Miinukset: One very small thing the hangers in the wardrobe of 1212 were incorrectly spaced.

Plussat: The friendliness and efficiency of the staff. The easy parking facilities and access to the hotel from the car park.

Miinukset:

Plussat: The choice at breakfast and dinner was excellent and the location excellent too. The staff were very friendly and helpful.

Miinukset: The pool area gets a lot of shade.

Plussat: Fantastic hotel, excellent food, situated within easy reach of both old and new towns. Will definitely use again next time we're in Benidorm.....

Miinukset: There's nothing that we didn't like.

Plussat: Comfortable beds Clean rooms Friendly staff Salads and deserts plentiful and delicious, regularly topped up

Miinukset: Decor getting worn Main courses were of poor choice and couldn’t make a full meal

Plussat: Value for money was outstanding. Overall a really nice hotel

Plussat: The hotel was well run and they even gave me a bottle of Bubbly for my birthday well worth the money.I upgraded to half board from bed breakfast and price was very good

Miinukset: All was good except one day when breakfast was busy one waitress told me a table was reserved then after I found a table waitress started clearing the table when I went to get my breakfast.Not a good experience.

Plussat: Location

Miinukset: No tea/coffee facilities in the room

Plussat: On arrival they served drinks as we were waiting to check in, staff very helpful, we booked b and b breakfast was excellent great choice, so great we paid extra to eat evening meal, again excellent , location excellent for us , only little walk to seafront.

Plussat: Central enough just about ten mins to main prom!

Miinukset: We were up on 16th floor with a toddler which wasn’t ideal!

Plussat: I liked the room with the balcony.The airconditioned worked well too.The indoor pool is heated at 32 degrees witch is pleasant.You have to pay 5 euros to use it although you get one free entrance per stay.I had a wonderful massage there.There is a supermarket right in front of the hotel and a big one behind the hotel that is so convenient for families.

Miinukset: I did not like the food at the hotel.I recommend breakfast only as they are plenty of restaurants 5mn walk from the hotel.The hotel is located about 10 to 15mn walk from the beach whcih is a bit far to walk in the heat....the lifts are often very busy ( up to 15mn waiting time)so I would advise asking for a low floor so it is easier to use the stairs.

Plussat: Very helpfull staff. Food was ok and the swimming pool nice. More like a family Hotel than a Party hotel

Plussat: location was very good, five min walk to beach, restaurants. Food was very good. swimming pool was lovely.

Plussat: lovely hotel, reception staff extremely helpful and speak very good english. they seem to be happy to help with any quiries you may have

Miinukset: no

Plussat: The pool area was very nice. The staff were pleasant but not over friendly.

Miinukset: The buffet breakfast left a lot be desired. After 2 mornings we decided we would rather go out for breakfast as the food was not great.

Plussat: indoor pool facilities,smoking areas within hotel,good choice of food,resonably price drinks,

Miinukset:

Plussat: hotel staff was fab and very friendly.

Miinukset: not enough younger people staying at this hotel..

Plussat: This was the second time we have stayed at the Princessa and we enjoyed ourselves both times, it is easily accessable and close to all amenities

Miinukset: only thing we found was that the pillows were very hard

Plussat: Bingo!!

Miinukset:

Plussat: Excellent price for a 4 star hotel in August.

Miinukset: