I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
Overbooked flight. My wife and I got split up. I have a replaced disk in my neck (kids behind me constantly kickin my seat) made for a painful and unpleasant flight. (Staff did nothing to prevent this)
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Plussat: "Excellent Cabin services."
Plussat: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Miinukset: "Same advertisements before each movie could play were annoying to me."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The Crew were professional, friendly and comforting. The A380 Business Class is the best way to fly. Smooth journey, very comfortable reclining beds with enough room to within the bed area to move around with adequate space. The Wine list was excellent with a great choice and variety."
Miinukset: "Nothing to do with the flight...but Qatar could have offered an airport hotel room to their Bus. Class passengers for the 9 hour delay....we did have the Lounge, but a shower, rest and comfort after another previous 5 hour 30 minutes flight from Athens 11.30am Start to 2.00am start from Doa."
Plussat: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Miinukset: "stock the fridge"
Plussat: "The crews are very friendly and seats are very comfortable"
Miinukset: "There nothing could have been better cause everything is perfect"
Miinukset: "better food"
Plussat: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Miinukset: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Plussat: "Great service onboard!!"
Miinukset: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Plussat: "Same as earlier flight"
Miinukset: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Plussat: "Everything was perfect !!"
Plussat: "Nothing was spectacular."
Miinukset: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Plussat: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Plussat: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."
Plussat: "Flight was on time"
Miinukset: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Plussat: "great staff"
Miinukset: "Some of the head phone are not working at all...."
Miinukset: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Plussat: "Stewards were great"
Miinukset: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Plussat: "Excellent service from the crew. Flight on time."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "Few selection of food."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Miinukset: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Plussat: "The in flight entertainment was good"
Miinukset: "Service was not the same, flight attendants were not attentive or very accommodating. There were very rambunctious children on the flight and they did not consider everyone else by asking the parents to calm their children down instead allowed them to run up and down he aisles screaming etc"
Plussat: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Plussat: "Helpful staffs and great stewardess!"
Miinukset: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Plussat: "Timely response on the phone."
Miinukset: "Timely response on the phone."
Plussat: "Food and crew"
Miinukset: "Lost baggage no one knows anything."
Plussat: "Service and crue was good"
Miinukset: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Miinukset: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Plussat: "Good, comfortable and smooth flight. Food was better than expected."
Miinukset: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Plussat: "I liked the schedule was on time and smooth plane ride."
Miinukset: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Miinukset: "Seat cushion was hard for long flight time!"
Plussat: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Miinukset: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Miinukset: "The food could be better."
Miinukset: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Plussat: "Rhank you dear Qatar for excellent customer service"
Plussat: "The food"
Miinukset: "My seat did not incline"
Miinukset: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"
Plussat: "Every thing"
Miinukset: "nothing all was good"
Miinukset: "The delay was awful Al marjan business class lounge in doha don't have good quiet room bed for sleeping"
Just keep doing what y’all are doing
Plussat: "Very professional !"
Miinukset: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Plussat: "Boarding was efficient."
Miinukset: "Seats in economy were extremely small, and incredibly close. Possibly the most uncomfortable I've been in economy. Food was a baby's portion, which was really surprising. Pakistan might not be a prime destination, but it does not deserve second rate service."
Plussat: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Miinukset: "Hot, like super hot, in the aircraft. It was horrible."
Plussat: "Good food, new movies and good leg space"
Miinukset: "Flight was delayed by an hour, luckily managed to make my connecting flight"
Miinukset: "Flying out of the Istanbul airport was horrible."
Plussat: "Crew very pleasant. No delay."
Plussat: "In flight entertainment and snack even for a short 1 hr flight"
Miinukset: "Chaotic boarding process - seating assignments changed for lots of people last minute with no explanation"
Miinukset: "the flight it was on time and the personal on the board it was very nice"
Miinukset: "Plane delayed Missed connection"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "I did nit like anything..."
Miinukset: "I hate kayak.."
Miinukset: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Plussat: "Entertainment, and the plane which felt really new and comfy."
Miinukset: "Food was a bit boring (because it was such a short flight, I suppose)"
Miinukset: "long boarding"
Plussat: "Well I liked the fact I didn’t have stop. It was nice to have direct flight"
Miinukset: "I didn’t like the seat it was all the way in the back 48c And the I asked at check if I could have a seat in the front but the check in personal rudely said no flight is booked, there were people that got ticket way later than me had the seat up front."
Plussat: "Comfort zone"
Plussat: "Arrived safely"
Plussat: "Everything else"
Miinukset: "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"
Plussat: "Not enought time for transit between two flights"
Miinukset: "Two out of three sutecases did not arrive."
Miinukset: "No being able to rebook!"
Miinukset: "Very bad customer service It will be my very last flight with them"
Plussat: "Great experience whether I was going or coming. I loved it."
Miinukset: "Waiting on the tarmac for the bus to shuttle us to the terminal. The limitation on carrying my laptop into the cabin. Having to check such expensive, delicate equipment under the airplane where baggage handlers couldn't care less about how they manhandle the luggage sucked."
Plussat: "Thanks for the homemade cookies :)"
Miinukset: "The boarding took too long, cabin service on the return flight was a lot poorer than I received on the initial flight. It questions my quality recommendation to other people."
Plussat: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Miinukset: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."
Miinukset: "The flight from Los angeles was 3 hours late when I got to Instanbul Turkey was nobody there to help us I lost my flight and they lie to us about available flights I ask them to speak to a supervisor they told me the only Supervisor was outside the airport they wanted me to pay $30 for a visa and go through customs was the first time I flew Turkish airways and will be the last one"
Plussat: "I like the food served on Istanbul-Kabul leg of my trip. A bit different from the usual menu but really good. Boarding, departure, and arrival were on schedule."
Miinukset: "It was raining a bit but we had to ride the shuttle bus from and to the plane. We got wet while climbing the stairs to the plane. I wish we used the tube gate instead."
Plussat: "Food and entertainment options are good"
Miinukset: "Paid £400 as penalty for being late for the first portion of the flight, although I wasn't going to miss my connection since the layover was over 10 hrs"
Plussat: "Friendly service and plenty of food"
Miinukset: "They cancelled my flight but there are free tours or free hotel accommodations that are offered"
Plussat: "the plain is good and there is a big space for the legs. the crew is helpfull"
Miinukset: "1. There was a delay on the flight from Barcelona to SAW (Turkey) of 2.5 hours. Turkish Airline didn't update us at any time what and why is the delay problem . Due to this, we missed the connetcion flight to Tel Aviv.They took us to another air port(Attaturk) in Istanbul (1.5 hour driving) . They gave us only food vaucher and no compensation for the overall delay(7 hours!!!) 2.Icoud not order a Cosher foo at all TK flights web sitr. WHY ??? 3.the Entertainment is very poor. only one movie and no subtitlse .Music is wired."
Plussat: "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"
Plussat: "Duration of the flight is good."
Plussat: "Professional services especially from crews. Boarding/comfort/food/entertainment are good too."
Miinukset: "It is better that the food has Turkish style."
Plussat: "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."
Miinukset: "Wasn't able to go due to the coup and I haven't heard back from anyone and have not received a reimbursement. And when I call it takes more than 30 minutes to reach an actual person."
Plussat: "The entertainment selections and technology were great."
Miinukset: "There were no announcements made during boarding and it was a little chaotic."
Plussat: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Miinukset: "Baggage handling was rough. Dented one new bag and broke the buckle on another."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "Very nice food, comfortable seats, great staff"
Miinukset: "A bit sluggish boarding"
Plussat: "Entertainment at the seat was very satisfactory."
Miinukset: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Plussat: "Everything went very well. The food was fantastic. Just too warm on the plane."
Plussat: "I was amazed that it seemed there were actual chefs on board."
Kiire oli nousuun mut kerettiin ksikki hyvin
Swift clean friendly on time
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Miinukset: "The touch screen did not work properly"
Plussat: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."
Miinukset: "Still don’t have my luggage yet"
Plussat: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Miinukset: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."
Plussat: "Excellent crew, good food & movie selection."
Plussat: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Miinukset: "Not being to help on the ground in Copenhagen with delta issues"
Miinukset: "The plane is so old..,"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Miinukset: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Light snack and complementary wine"
Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Plussat: "Great food"
Miinukset: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Miinukset: "You are almost always late!"
Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Plussat: "Fabulous trip with friendly, helpful staff"
Plussat: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Miinukset: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Plussat: "In flight food was enjoyable"
Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"
Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Plussat: "Good and plenty of food available."
Miinukset: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed that the flight didn't have wifi / USB):"
Plussat: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Miinukset: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Plussat: "Staff, service"
Miinukset: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Plussat: "Excellent service"
Miinukset: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "Quick and efficient flight. Crew very organized. Great language skills"
Miinukset: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Plussat: "Crew was amazing"
Miinukset: "Seat was very uncomfortable"
Miinukset: "Need better training."
Miinukset: "Free internet"
Plussat: "They loose my luggage"
Miinukset: "They loose my luggage"
Plussat: "They lose my luggage"
Miinukset: "They loose my luggage"
Plussat: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Miinukset: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Miinukset: "Plane was too cold. Asked staff to adjust but still to cold."
Plussat: "In economy class good enough leg space when compared to other airlines."
Miinukset: "Head phones connections does not work most of the time."
Plussat: "Inflight Entertainment and seats."
Plussat: "Fast and efficient."
Plussat: "Plenty of leg room."
Plussat: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Plussat: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Miinukset: "seats are small but otherwise it is 5 star airline. love Srilankan."
Miinukset: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Plussat: "The service and crew were excellent!"
Miinukset: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Plussat: "Crew was very nice"
Miinukset: "Food was with a lot of chilli and very spicy"
Miinukset: "Flight was late and because of that we missed adelaide flight"
Miinukset: "The service. The worst I have seen."
Miinukset: "excpt food anything not good and baggage checker give trouble alot"
Plussat: "Courteous & helpful crew."
Miinukset: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."
Plussat: "All went well"
Miinukset: "Flight started on time, landed earlier, nice crew and good food good food."
Plussat: "The food & beverage selection"
Miinukset: "Seats were cramp and in illrepair."
Plussat: "Besides the outstanding food and service, the jet was a brand new A330. Of course, the jet pales in comparison to Boeing 787 in its design and comfort."
Miinukset: "The passengers were ill-mannered."
Plussat: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Plussat: "This is the way it used to be in travel! Thanks Sri Lanka!"
Plussat: "On time, efficient, served a light breakfast"
Miinukset: "Would have looooved a coffee :P"
Miinukset: "There were no blankets and my wife found it very cold"
Plussat: "Leg room better in Economy than other flights"
Plussat: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Miinukset: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Miinukset: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."
Plussat: "They have great direct service, and moderately priced. And fantastic flight times."
Miinukset: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."
Plussat: "Super friendly and professional crew, clean airplane and great entertainment."
Miinukset: "The boarding in Colombo was typical for a lot of these airports I guess but I hate it. Go outside, cram in a bus, drive to the airplane and everyone fights to get in at once. Talking about an Airbus 330-300. Took an eternity to load"
Miinukset: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Miinukset: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."
Plussat: "The staff were nice."
Miinukset: "Everything except the staff"
Miinukset: "I had excess luggage and I knew I had to pay for it, I was fine with the fee they quoted. I gave them my American Express card and they did not have the facility to charge that card, how do they not have the ability to use s major credit card at the Bangalore international airport??????? They gave me such a hard time I thought they were going to kick me off the plane just because they had short coming. I had no problem paying the quated amount, since they had the short coming they were blaming me. After a lot discussion/arguments I was able to find a Visa card on me and pay for the excess luggage, but its your short coming and not mine as I had no problem paying the fees yet I was treated badly. What if I did not have a Visa card then would I have been kicked out the plane for something the bangalore international airport have problems. No one should be blamed for issues you have. I had no problem paying to fees... you had the problem that you could not use a major credit card, when there are small markets on the street that can use the American Express card. You should be able to charge people American Express card this is a large international airport with loads of expats living and traveling in and out of Bangalore I hope you look into this instead of just asking for feedback and not doing anything about it. Thanks you, Chrishanthi Fernandopulle"
Plussat: "It was on time, good collection of movies."
Miinukset: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Plussat: "Comfortable flight; good seats, good service by attendants."
Miinukset: "Rude passengers who ignored the rules."
Plussat: "Poor food service"
Plussat: "Service and timely"
Miinukset: "Nothing bad"
Plussat: "The food, the entertainment system and the seat"
Plussat: "Friendly and efficient"
Miinukset: "Bus boarding"
Plussat: "Staff kept us informed and it almost boarded at the expected reschedule time. I did not go to the lounge at first, the monitor was flashing "last call" 3+ hour before we finally boarded. SriLankan staff sent me to the lounge and treated me very well. The 2nd leg was badly delayed and poorly handled for most passengers."
Miinukset: "Fortunately I was in Business Class. Coach was loaded onto a bus and held without air conditioning for about 30 minutes. The bus went to the plane and returned because they were not ready to board yet. Poor coach treatment of passengers."
Plussat: "Friendly staff lots of food options entertainment it was on time"
Plussat: "Friendly crew"
Miinukset: "Very smooth flight"
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew is amazing"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"