Pretty House Hostel

The location was good - you were able to walk to the museums and lots of restaurants and bakeries nearby.

The rooms were very basic and could do with some redecoration. Also breakfast was disappointing.

Fiorella's attention and service was exceptional. She went out of her way to make my stay as pleasant as possible. I was recommended a money changer in the town that gave exceptional rates. The hotel is located close to good food choices and local attractions like the Larco and anthropological museums and the Magic Water park which were all within walking distance. I found it difficult walking up and down four flights of stairs and when Fiorella was made aware of this she immediately moved me to a lower floor. When staff were made aware that transport arranged had not turned up when required at the airport they offered to refund my taxi fare which i refused as I did not believe that it was their fault. All other transport arrangements were made effectively when requested.

There was a considerable language barrier with most staff except Fiorella who made a concerted effort to ensure that she understood everything I needed. I asked fr a pick up at the airport for my arrival which was not there when I exited immigration although I had been told it was arranged. Hot water supply was an issue. The shower had to be left running for a couple of minutes before any hot water appeared. The last day I was there I ran he shower for over ten minutes and then only achieved a luke warm shower so weak that i had to move around to get wet. no cold water was required. i don't know why I was given a room on the fourth floor unless all others were occupied when my booking was confirmed on 25 May for accommodation on 4 July. Personally I had trouble walking up and down four flights of stairs.