Sousse hotellia

Plussat: Simply I haven't seen any positive thing to mention here, all what I have is only negative, I hope one day they will understand that tourist should be treated better.

Miinukset: - Staff are very rough and un professional - Beach towels are always dirty - service sucks - room service are always delayed and they don't change the bedsheets even they are dirty. - checking in takes forever, I was there at 14:15 and been told to wait until 15:00 in reception, however at 15:00 room was still not available - after checked in room was dirty and not equipped for a family, and to bring towels and cups and shower sets took at least extra hour - reception staff are not helpful when you ask for service - parking sucks and you have to walk all the way from ground floor and walk between entered and exit cars as there is no way from parking till reception except through drive way - over priced with such extra poor service. Don't recommend at all.

Plussat: pool

Miinukset: Service , breakfast

Plussat: Staff were helpful, friendly and polite.

Miinukset: Room cleaning service too early. What was advertised as a king bed was actually two double beds pushed together. Mini bar in room was not well equipped

Plussat: Whenever I go to to Movenpick Sousse, I find that unique hotel experience and professionalism.

Plussat: Every thing

Miinukset: Every thing was perfect

Plussat: mesmerizing view. nice food. friendly staff. clean.

Plussat: There are a few members of staff that provide good service and are friendly.

Miinukset: This is not a 5 star hotel. The rooms are basic and are not to a good standard of cleanliness. The rooms are tired and dated.

Plussat: I liked the grandiose of the hotel. The service is that of 3 stars. I booked a large bed and ended with two twin beds.

Miinukset: Had to wait a long time to get access to my room. I don't like the idea that you can't lock your room from the inside.

Plussat: I liked the food and cleanliness

Miinukset: No fun activities

Plussat: The location of the hotel and the view it has

Miinukset: The place not clean and low food quality

Plussat: Friendly staff

Miinukset: Nothing

Plussat: The omelet cook very courteous The dinning server very courteous The security personnel very courteous. Room house keeping very courteous. I personal extend my gratitude to them.They made my stay happy.

Miinukset: Electric was off several times in the day. Hot water in dinning and some cups not clean. The receptionist was very hostile.

Plussat: Location is perfect room is clean ,house keeping are perfect and professional, breakfast is fine everything was good comparing to the price i would definitely book agai

Miinukset: The staff entering the room without even knocking makes me uncomfortable sometimes and there is no locker in the door , check out suppose to be at 12 pm they cut off the room power at 10 so i couldn't use the lights and when i called the reception they told me it was a mistake but they didn't fix it, i had to stay without power

Plussat: It had parking for my rented car, google Maps found it easily. It’s close enough to the attractions. The staff were friendly. It had so many facilities to use. I loved the heated pool. Security was great. Breakfast was good.

Miinukset: Nothing

Miinukset: The room: 1) No hot water in the room 2) No blanket 3) Abundant dust in the wardrobes 4) AC water dripping on the balcony table 5) Very old furniture The restaurant: 1) Very poor breakfast selection 2) Plates were soaking wet (they don't even dry them) 3) No water to drink 4) The place itself feels like an abandoned warehouse

Miinukset: Breakfast supposed to be till 10am and many times it happened that at 9:45 -9:50 staff said the breakfast was finished and we couldn’t eat anymore.

Plussat: I like everything about this Hotel and have stayed there twice in the past 3 months. I have booked again to stay there again in April.

Miinukset: Apperance old and worn. Breakfast was poor. Coffee=milk+nescafe

Miinukset: Rude staff. Requested a cot but they didn't have any and were unhelpful. Not recommended for families with young children. Located next to a large rain water drain that runs right into the sea.

Plussat: The hotel rate is not expensive and suits the budget for back packers.

Miinukset: The corridors are very dark and the hotel looks quite old.

Plussat: Our room was really big and clean as well.

Miinukset: Breakfast was not that good. Hotel stuff is not helpful at all, it's not 4 star hotel and they shouldn't advertise it like that. But it was a good value for money.

Plussat: The location, price and quality of the accommodation were all very good. The staff were friendly and helpful and we really enoyedour stay.

Miinukset: The toilet leaked and despite a couple of requests was not fixed. It wasn't the hotel's fault, but the building going on next door was pretty noisy at times and the workmen could see into your room.

Plussat: The first room they gave us has only half the size of normal room they have. The second one is better, it has a living room.

Miinukset: The location is a little bit far from the centre, however it only costs 2 dinars for a taxi ride. The room has a mini kitchen but without cooking utensils.

Plussat: dreadful hotel. at least in the winter. noise from the road also noise from main airco.

Miinukset: quite a depressing hotel. breakfast is a disaster.

Plussat: It is the second time I stay at the hotel for a reason! The rooms are clean and nice. Free Internet is available in the entire hotel, which is not very common in Tunisia as per my experience. The entire staff is very gentle and professional... always ready to help! The location is just perfect, next to the beach, to shops, cafés, and bars. To recommend

Miinukset:

Plussat: It is near the beach.Games for children.they were very helpful and kind . it has a good brackfast.

Miinukset: They didnt give us shampoo !

Plussat: Excellent Staff, excellent rooms, and excellent treatment...

Miinukset: The fact that I could not pay with American Express

Plussat: I am an experienced traveler and have visited hundreds of different hotels in Tunisia and worldwide. And I "confirm with high certitude": -This is one of the best hotels in Tunisia - Since then, I become a semi regular guest at this hotel and each time they seem to surpass the previous experience, from check in, to room atmosphere and level of cleanliness to the gorgeous meal, then finally to the check out.. I cannot fault them, I will be returning! This is an example of a very well run hotel, the management needs to be congratulated. I really appreciate that time, as they gave my parents an upgrade (in the high season) from a Normal Double Room to a fully luxurious Suite. For them, it was the best hotel-experience ever, and they are keeping telling everyone about your great hotel and it's professional staff... A high recommendation for everyone :)

Miinukset: Nothing

Plussat: I liked everything the hotel is amazing and the staff are all brilliant I couldn't fault this hotel it's just amazing food and drinks and just everything about it is amazing

Plussat: Check-in was nice. Breakfast buffet was good

Miinukset: There was no food on the premises available in the evening.

Plussat: Room, pool & service.

Plussat: Excellent Custumer Service Beach View Nice Staff Clean Hotel Thank you Jaz Khalef Hotel for ur Best service Thank you Mr. IMAD we really Appreciate it. See u next time .

Plussat: Services and breakfast

Miinukset: No

Plussat: Nice Hotel and very friendy Staff. I am many Times there. Always nice to come back.

Miinukset: -I waited for long time to check in even thou i came late and was the only one in lobby -I was given in the 3 floor where wifi was not working and the rooms smiled bad then they changed the room for me cuz they were not able to fix the wifi -Breakfast needed more intercontinental food

Plussat: This hotel has a very nice view on the sea side.

Miinukset: Cleanliness in the top-floor restaurant and bathrooms was awful, staff too busy watching football match to serve you. Food quality not fresh and again, Cleanliness, Cleanliness and Cleanliness missing.

Plussat: Loved it,the staff was lovely and the service is outstanding.

Plussat: Very nice room with a balcony that looked to the pool and the sea. WiFi worked well. Quiet clean and comfortable room. Location close to the historical Medina. Great value in the off season.

Miinukset: Security guard tried to stop me from bringing a small cup of ice cream to my room. Wanted me to eat it outside in the cold at night in front of the hotel. Ridiculous

Plussat: Nice staff. Many restaurants, good food, nice location

Miinukset: There was no clear sign on the hotel. Also, on my last night, I found 3 bedbugs in my bed. I video taped them and showed it to the guy on the reception desk, he didn’t care much! I left at 4 am instead of 9 am because of that

Plussat: The gym was excellent - and very nicely located in the hotel so it gave a great view of the sea. The rooms are also very nice, recently renovated, with excellent water pressure.

Miinukset: Service and associated components - such as finding towels for the pool and exercise room, and water cups for the water in the exercise room. No staff other than the lifeguard at the pool to provide assistance.

Plussat: Everyone very friendly and work so hard especially the animation team

Miinukset: Nothing

Plussat: I booked a stay for my parents for their anniversary and that was one of the best thing I ever did for them I cannot rate marhaba palace enough as everything was amazing...super clean very beautiful great friendly staff great variety of food and super tasty I highly recommend it

Miinukset: All was good

Miinukset: Worst reception ever, I bring my booking reservation with me, they told me no we did not receive any confirmation related to your booking, I told him to check it online I gave them booking number and bin and they asked to send it by email ?!!!!! :( after that they told me the responsible of the reservation not in the Hotel, I wait 2 hours to get this issue fixed this is the last time to visit this Hotel.

Plussat: All facilities good and also location.

Plussat: Great location. Well groomed garden and beach. Friendly staff and amazing views

Miinukset: Poor breakfast and hard mattresses

Plussat: Kävelymatkan päässä golfkentästä

Miinukset: Aamiaisella olisi saanut olla pekonia, vaikka ollaankin muslimialueella ( kansainvälisiä asiakkaita ).

Plussat: Good

Miinukset: variety of food, and missing quality

Plussat: Very friendly staff. Good service. Price. Clean room with very good bed.

Miinukset: Food was many times the same. No disco :-) To much chlorine in the swimming pool.

Plussat: The coffee was very good The animation was nice and the team were so friendly All the facilities were very cleaned and well maintained.

Miinukset: -There was no good variety of food, 80% of the launch food is the same in dinner. -The indoor pool was bit cold due to doors that were opened -We booked for a triple room but it was not big enough for three adults, the wifi is not stable inside our room

Plussat: Very clean and comfortable

Plussat: The hotel is good

Miinukset: My first stay 2 years ago it was much better than this time I didn’t aspect that the made was going to take things (shoe and child dress) with out our permission. And the ac was not working

Plussat: Good service all hotel staff

Miinukset: Nothing

Plussat: Nothing

Miinukset: Everything

Plussat: very bad servis at Rezeption.restaurant was o.k..r

Miinukset: rooms max. 2 star

Plussat: The security guards were very friendly. The beach was nice. The lobby and public area was very grand.

Miinukset: One of our room cleaners was very kind and friendly but as a general rule we found the staff not at all welcoming or friendly. We did not purchase all inclusive and had to almost beg for ice for drinks we bought at the store. One day we were informed quite abruptly that we were not allowed to have the little 2 ounce coffees in paper cups as we weren't all inclusive. So petty. I did not like that there was no bar, snack bar or restaurant on the property where we could buy even a coffee or food. Room cleaning was erratic, sometimes we had to go hunting for towels and toilet paper. More than once it took hours for them to respond to our request. Cleanliness was non existent. Coffee tables and sofas in the lower lobby were disgusting. A person clearing tables in the dining room, dropped his cloth, stepped on it and picked it up to keep using it.

Plussat: Ranta ja allasalue hieno ja siisti. Henkilökunta tosi mukavaa. Aamiainen hyvä kohtalaisen paljon valikoimaa.

Plussat: Nothing!

Miinukset: Cockroaches crossing the breakfast table, dirty room, made to wait for over an hour in reception to check in the room, no towels provided for beach or pool which is not what the booking said. No remote control in bedrooms so could not use the TV and could not change the channels on the tv itself. Extremely unwelcome reception. Asked to speak to a manager...no manager came. When I did speak to someone after my guide requested it, he did nothing to help and no apology.

Plussat: Perfect location.

Miinukset: The food was poor.

Plussat: Good location but it is old and no facility

Miinukset: No internet Bed covers are old

Plussat: Nothing it was all dirty and un heigenic

Miinukset: Everything

Plussat: Every thing is good

Plussat: Very clean with nany amenities including a clean swimming pool and an excellent breakfast.

Miinukset: Parking area wasn't paved and dusty and is in need of improvement to warrant 4 star rating.

Plussat: the price was the best. The rest ok

Plussat: Good breakfast

Miinukset: The broken door in the room which meant the room was exposed to cold / wind

Plussat: Siisti, hyvä palvelua, ja sijainti ok. Suositellaan perheen jääneille.

Miinukset: Huoneessa puhelin ei toiminut, pyysin mutta ei saatu korjattua, jouduin soita vastaanotolle kännykästä

Plussat: If you are with kids, your kids will love the swimming pool other than that it is a trap.

Miinukset: It is easier to state what I liked as it was one thing while I did not like anything else. I came to the restaurant at 9:45 and the waiters kept on stressing that they are closing soon. And that mostly everything has been consumed, they did not even have eggs while I was exactly 15 min earlier than the closing time. All in all, you may like the swimming pool but the food is terrible.

Plussat: Loving this property, nice breather during tough times

Plussat: Great location close to all amenities, restaurants & coffee shops. Great customer service & friendly atmosphere! Shout out to top receptionists; Selim & Mohammed Ch. In case you need help with anything or raise any concerns speak to the manager Mr.Chokri, he is very helpful & will do his best to accommodate. Would definitely return & I also recommend staying at this property!

Miinukset: The gym is a little crowded on evenings & the sauna was out of service.

Plussat: Location, breakfast, spacious rooms.

Miinukset: Dinner, the room for the first night that we changed for the second night.

Plussat: Food was good and room was clean and comfortable.

Miinukset: Except for one chef, housekeeping and one service desk staff the rest of staff members did not make us feel welcome. So many rude and disrespectful guest. Will not be visiting again.

Plussat: Everything was nice the Receptionist Rabie was very welcoming and give us a good room and we found fruit in the room the food is good Thanks Royal Salem

Plussat: Only food at the breakfast

Miinukset: Staff at the check in at 17:30 are very unprofessional and rude and politess. Room 435 unclean & dirty & lack basic utilities such electric power source Room aircon not functioning (only ventilator wad working)

Plussat: I don’t like anything the Reception same like coffee shop or shisha shop & cleaning room on 3 days no one clean & the towel its change one time only & even bottle water its not available when i make check in i call at night for water they said we don’t have room service and I don’t know this hotel is 4 star for what its not deserved quieter star

Plussat: Good location

Miinukset: Could be a bit cleaner

Miinukset: Could be better

Plussat: The room was so good and calm.

Miinukset: the air conditioner was broken!

Plussat: Nothing

Miinukset: All

Plussat: only the location has been ok

Miinukset: From day one: only problems with this "Hotel". You can't pay by card; then they have really dirty rooms, dirty and not enough towels; the breakfast is a horror,noise all the time durin the night

Plussat: The atmosphere and clean area sourended by natural

Miinukset: Nothing

Plussat: Big and the Pool

Miinukset: Old, No one is there

Plussat: i was for just one night with late checkin and early checkout so was no time

Miinukset: I pay the room in the evening in Cash and the staff wasnt able to give me a bill , the next staff in the morning was telling le the same story . I cant understand how you pay something and you dont get BILL

Plussat: i really enjoyed the view from my room

Miinukset: lack of events and the toboggans were not working

Plussat: Close to the beach

Miinukset: Very old, no maintenance whatsoever. The stag were non professional, card machine not working......and so on.

Miinukset: A 4-star hotel, more a like a -4 star! I really want to support tourism in Sousse, especially as foreigners, but from the minute we arrived, the service was horrible at best. To start, parking was a challenge, and at the reception desk the staff very rudely insisted there was no reservation. When we arrived in the room (far below the standards of a 4 star hotel), in the bathroom there were no towels (one dirty towel on the floor), just a tiny stream of water coming out of the faucet, and practically no functioning lights--one light was even hanging out of the ceiling. This must be a problem in general for them, as instead of a sign to hang on the door to stay "please make up my room" or "please do not disturb," the sign had a list of repairs that needed to be done! Of course the safety deposit box was also closed, and the wifi didn't work (the wifi didn't work anywhere in the hotel). When we went to report these problems at the reception, they told us no towels were available because the spa had just closed (at 5 pm), and we had to be in our room at 6 pm for the handyman to come as we "unavailable." Now the pool and beach--overrun and DIRTY! Everything from the beach itself to the lawn chair covers (which were even hard to get, and which were quickly taken from us the minute we entered the water even though we left our things there). The beach bar--amongst 6 waiters standing around, no one came to serve us, much of the menu was unavailable, and no one really spoke English. Also, the table and chairs were filthy. The all-inclusive meal experience was something I have never seen--the room was full of cigarette smoke and smoke from grilled meat, with no windows open. The lines were so long it was not even possible to get food, and best of all, there were no plates and silverware. We asked several waiters for plates and silverware, and no one would help us. We noticed about 30 people waiting at the kitchen door for plates--and when a waiter came out he was stormed by this mob. We just gave up...not to mention, dinner was only served from 6:30-9 pm. In short, don't stay here. Frankly, our entire experience in Sousse was a big negative. I know they are hungry for tourism after the horrible and gruesome attack, but the services and hospitality are really lacking.

Plussat: Heater,center location to markets and everything.

Plussat: I think the location is the best part of this hotel, right in the medina, staff are so nice and helpful, breakfast is nice too

Miinukset: This hotel is so dark when you walk inside, just don't really feel comfortable, and the room is so complicated to find

Miinukset: Must provide lift and ramps.

Plussat: Amazing Hotel, outside looking small but inside is very large, helpfull and friendly staff, yummy breakfast, hotel near to port, medina, train station, bus station, markets, retaurations, pharmacy, everywhere is close :) In my opinion best place in Sousse

Plussat: good location, friendly and helpful front desk staff, nice breakfast and sincere staffs in restaurant. Of course, room is clean and make up everyday.

Plussat: Cheapest, well located, quiet and good breakfast

Miinukset: Everything was Fine. At night the hotel closes the front door. Just knock the door and they will open but is not a great experience waiting outside in the Medina at night.

Plussat: I had a good experience at Hôtel Medina, my room was big and clean, a balcony gave me a chance to suntan and relax , it was right inside the great Sousse Medina, very old and busy place. After a bunch of noisy Italians left was even better. They cleaned my room daily and folded all my clothes, which was a bonus.

Miinukset: The mosque is right next door so that woke me up at first prayer, 5 am. Then I went back to sleep. I understand it is the custom to start praying that early. It just gets a little loud sometimes.

Plussat: It's in a great location and the staff were really helpful.