Sousse hotellia

Plussat: well I engoyed every think in Jaz , it was amazing trip with my friend , especialy the covred pool wow :) .. I hope I can reterne there one day

Plussat: Super friendly and helpful staff. Recently renovated rooms and facilities. Higher standards than most Tunisian hotels I've been.

Miinukset: No policy agains people laying towels on seats. People were literally getting up at 5 to take the best seats and then not use them for hours. So don't expect to get the nice spots at the pool. The hotel staff should respond to this and set a limit of time and take towels away if the chairs are not used.

Plussat: Top breakfast. Just right to the beach

Miinukset: The indoor pool open from 10am to 1pm. Makes no sense. No taxi at the property need to walk up to highway. Smells smoke in our room.

Plussat: The relaxed environment , the attentiveness of the staff the room THE BED AND PILLOWS and the food is lovely all round amazing

Miinukset: We love everything...there is no room for complaints really lovely

Plussat: Breakfast really good in comparison with the rest of the hotel...

Miinukset: everything else. Staff not amical at the reception, noise from other rooms as wall too thin,...

Plussat: Only breakfast was good rest entire experience was a disaster and the entire staff only look forward to get some extra tips from guests. Do not exchange they do not give paper and cheat there.

Miinukset: AC was leaking continuously even after complaining 2-3 times Finally I had to shift to other room not only because AC was leaking even the WC was leaking. The entrance is not on the road and the normal taxis mostly having GAS are not allowed to go inside the main gate there is almost 300-400 meter of walking distance from the main entrance. I would only suggest to stay away from this hotel they seem to have some kind of contract with Russian tourism with cheap rates after the 2013 incidence and mostly Russian tourist occupy the hotel therefore for all other tourist they try to loot them as they cant get enough money from majority of their tourist.

Plussat: Good hotel with all infrastructure inside. Food is good. Swimming pool with sea water.

Miinukset: Animation for pension.

Plussat: Very nice location, beautiful view and direct access to the beach.

Miinukset: I had to wait more than one and a half hours to get the key card.

Plussat: Clean hotel n pleasant staff.good food

Miinukset: Room service cud b better

Plussat: Beautiful pool. Plenty of fresh fish in the restaurant.

Miinukset: Restaurant interior is not very pretty but outside terraces are beautiful

Plussat: Simply I haven't seen any positive thing to mention here, all what I have is only negative, I hope one day they will understand that tourist should be treated better.

Miinukset: - Staff are very rough and un professional - Beach towels are always dirty - service sucks - room service are always delayed and they don't change the bedsheets even they are dirty. - checking in takes forever, I was there at 14:15 and been told to wait until 15:00 in reception, however at 15:00 room was still not available - after checked in room was dirty and not equipped for a family, and to bring towels and cups and shower sets took at least extra hour - reception staff are not helpful when you ask for service - parking sucks and you have to walk all the way from ground floor and walk between entered and exit cars as there is no way from parking till reception except through drive way - over priced with such extra poor service. Don't recommend at all.

Plussat: Spacious room, comfortable bed, nice decoration, great beach and pool areas, good breakfast and parking. Beach view.

Miinukset: Room is older than look on photos. Shower could be better cleaned and planned - bathroom got flooded after shower. Long corridors with carpets floors.

Plussat: Welcoming reception staff, lovely clean spacious rooms. We were lucky enough to be given a room facing the sea - absolutely beautiful, even though the weather was bad when we were there.

Miinukset: Nothing

Plussat: Private Beach.

Miinukset: Firstly, during my two night stay I had the cleaners walk into our room 4 times despite stating I did not want the room done up. They just walk in without knocking. They walked in on my husband changing. Find that very unprofessional. Many of the staff working at marhaba beach expect tips and will hang around you until tipped which made me feel very uncomfortable. Also, just to make you aware for muslims considering booking marhaba beach they serve several pork dishes for breakfast which are placed right next to the non pork dishes and often the serving spoons are all mixed.

Plussat: Staff and hotel

Miinukset: WiFi very weak in my room especially

Plussat: Clean, a really 4 star hotel. Bank, shop, free towels for the beach, wifi. Almost perfect.

Miinukset: Everything fine.

Plussat: Great hotel with everything you need. Very good value for the price.

Miinukset: The only problem I had was the guy who works at the spa&fitness center near the outdoors pool. There are two guys who work there - I'm talking about the guy without glasses. The gym is supposed to work until 6pm. That's what the sign in front says, and that's what the reception told me several times. When I went to the gym my first day, this guy kicked me out at 5:30pm saying that he needs 30 min to clean everything. He lied to me, and nobody cleaned anything, and he just shut the doors at 5:30pm. That's alright. However, I come there in a day at 4:30pm thinking that I have an hour to work out. And this guy started kicking me out straight away saying that they close at 4:30pm during Ramadan. I was confused, and I asked him to show me where it says that the working hours are different during Ramadan time. HE STARTED SCREAMING AT ME. He told me that he doesn't have to show me anything and he decides when to close the gym. So, I left. I asked the receptionist guy if the gym indeed closes at 4:30pm during Ramadan, and he told me that it should work until 6pm as usual. I travel all the time, and I stayed at 100+ hotels, and I've never met a hotel staff that rude and unprofessional.

Plussat: The food was excellent and for that reason alone I would consider returning if I am ever in Sousse again. A nice 30 minute walk along coast to the medina with bus and taxis everywhere.

Miinukset: I'd rate higher if hotel had decent communication. I contacted them 4 times to change dates but never got a response, thus losing out on an important part of my plans for this vacation. Not exactly ruining my vacation plans but severely upsetting them. The refrigerator and shower drain did not work.

Plussat: Beyond my expectation! Low price, high quality!

Miinukset: Breakfast needs improvement!

Plussat: It exceeded my expectations. Sparkling clean room and bathroom; comfy bed; nice sea view. The housekeeping lady should be commended. Breakfast was delicious, varied and abundant. Restaurant staff always ready to help and keep the table clean. Animators friendly and creative. Location was perfect...five minutes from train station.

Miinukset: Nothing to complain about. All was good and enjoyable.

Plussat: Cockroaches in room

Miinukset: Woke up one night to use toilet an had 10-12 large cockroaches running around in shower, once light was on they ran down the drain, you have to pay for some of the entertainment when supposed to be all inclusive, food not nice and repetitive and trying to find a clean table at lunch is impossible, pool staff are very good and Animation team try there best but hotel is run down and could do with a refurb

Plussat: Breakfast was lavishly laid out. Many dining options in the hotel.

Miinukset: Double bed is 2 beds joined together. Heater wasn't working properly.

Plussat: Location and rooms very good.

Miinukset: Internet connection very week.

Miinukset: The staff were not helpful for checking in or checking out.

Plussat: All the amenities

Miinukset: I am positive that the bed in room 2036 had bed bugs as both my wife and I were bitten

Plussat: Good location. Close to medina, bus station, and taxi station. Easy to visit the Mosque, the Ribat, and the Museum. Great view to the sea. We called room service one night and the food is great and not expensive!

Miinukset: The showel gel and shampoo were covered with dust. I dare not to use them. The only free facility is the swimming pool. I expected that there would be more Jacuzzi at the pool. The shower room beside the pool is not very clean and there are no staff there. In addition, the beach beside the hotel is very dirty.

Plussat: We had a really lovely weekend with our family in this hotel! The cleanliness is absolutely impeccable, the food was varied and super tasty at the restaurant. The swimming pools and the private beach are amazing. The view from the sea view rooms are breathtaking.

Miinukset: Apart from the 3 swimming pools, there are no other facilities at the hotel. If you are with children and they are done swimming, there is nothing else they can do. I really missed an animation team, a kids club with airco, at least a little playing corner or a slide and swing. For adults there is nothing going on in the evenings, not even on Saturday nights. There is no animation, show, music or party. A pool table or some more music would have been great at least.

Plussat: Good restaurant and staff

Miinukset: I don’t know why the reception gave me the second floor room. Bad view

Plussat: Excellent location in front of sea and very close to city centre and the medina. Nice pool and the small private beach. excellent cleanliness all around the structure.

Miinukset: During the three nights stay they offered in room only one soap bar, one coffee sachet and one small bottle of water and an empty frigo bar. The “a la carte” restaurant was not operative. The quality of the food of buffet restaurant was good, however waiters were poorly organized and mostly of the time spent there, my table was never cleaned. The breakfast timetable was reported 06.30 till 10.30; on the first day I joined the breakfast room at 09.55 and at the time, almost the buffet items were already removed by the waiters. At the check out time, the front desk operator was not able to provide me with the final invoice. Normally You will expect better services in a 5* Hotel.

Plussat: The gym was excellent - and very nicely located in the hotel so it gave a great view of the sea. The rooms are also very nice, recently renovated, with excellent water pressure.

Miinukset: Service and associated components - such as finding towels for the pool and exercise room, and water cups for the water in the exercise room. No staff other than the lifeguard at the pool to provide assistance.

Plussat: Staff and location and the decorations are good

Miinukset: The TV wasn't working

Plussat: The place was as expected for the price. I think just the breakfast was above average in this range. There wasn't any bad surprises either, the place is relatively well kept, quite clean and my room was confortable and roomy, with an average double bed and a handy desk and chair.

Miinukset: The hotel could use some refurbishment and/or maintenance (as well as curtains in the showers). But there was nothing unacceptable. Also, you'll be likely to offered to have dinner in a small family restaurant just round the corner; I don't think it's worth it, the restaurant within the building of the hotel (Dar Soltane) has better quality food for about the same price.

Plussat: Helpful, pleasant staff and excellent location. The breakfast was very filling and sets you up for the day. The rooms are comfortable, but relatively basic, but very good value for money. It’s right in the centre of the old town, next to the Grand Mosque and only ten minutes’ walk from the beach. It’s about the same time to walk to the train station if you fancy a trip to Tunis or Monastir.

Miinukset: Nothing.

Plussat: Great location extremely clean and helpful friendly staff.

Miinukset: No pool.

Plussat: The staff was lovely n friendly

Miinukset: There not much i didnt like but the internet could be better, and the breakfast could change some days.

Plussat: If chasing the Tunisian vibe, the hotel is perfectly located and only a quick walk to the beach. It is great value for money, comfy and clean. Highly recommended if not chasing a resort.

Miinukset: Breakfast was a tad Spartan, but with the accommodation, I got more than I paid for.

Plussat: It is worth it in terms of money.

Plussat: Location, friendly staff and clean i would recommend it.

Miinukset: None

Plussat: Location, Staff, Price, and Everything. If I have chance to come back to Sousse again, I will surely stay at this hotel. Highly recommend!!

Miinukset: Nothing

Plussat: The staff are AMAZING here. They are remarkably friendly and helpful. They go out of their way. It made our stay. Thanks to the amazing reception staff for all their help with hiring cars etc.

Plussat: Friendly people and staff

Miinukset: 2 minute walk to the beach

Plussat: The receptionnist was really helpful and nice. Location excellent. Beach cllean and large.

Miinukset: Renovation is pending for the breakfast room, and it's needed.

Plussat: Actually nothing

Miinukset: all that is related to such experience

Plussat: I suppose it was ok for the price but old, tatty and terrible service.

Miinukset: Everything!

Plussat: Reception acted quickly to our complaint that sink is blocked. Staff that came to fix it was polite and sorted out the issue under 10min.

Miinukset: Place were breakfast is served should be closed by sanitary inspection

Plussat: Room was clean and very spacious.

Miinukset: Breakfast was not good, but for the price was ok.

Plussat: Location only

Miinukset: Dirty

Plussat: The staff was extremely helpful and location was great next to sea.

Miinukset: Breakfast was poor and swimming pool so dirty.

Plussat: Everyone very friendly and work so hard especially the animation team

Miinukset: Nothing

Plussat: The location was good. The room size & balcony was good. The bed was comfortable. The swimming bools was clean.

Miinukset: The staff in the reception didn’t explain to me the different between the three hotels. Check in took long time. There is no coffee & tea in the room. The shower in the bathroom not fully closed by glass that’s why you will see the water on the floor. The food need to improve. The staff in the restaurant they didn’t respect the people especially the dealing with arab people & they are in hurry to clean the table & collect the plates from occupancy

Plussat: However, it is an old building, it was quite clean and well-maintaned. The food was proper.

Miinukset: Too much people everywhere. Big crowd around the pools and few sunbed in the beach (if you arrive late, you can not find free).

Plussat: Food items are not renewable WiFi signal is excellent

Miinukset: My stay was in Ramadhan month, i booked half board Dinner was breakfast for me, open buffet Sohour meal, they used to send to my room a dish of small items t

Miinukset: I could not receive the invoice for my stay even I paid to the hotel. they told me to receive it from Booking.

Plussat: Excellent hotel, actually the beach was not good because is not summer yet but when I was on summer was wonderful.

Plussat: The room was quiet. The personnel is very kind and helpful.

Miinukset: The buffet food isn't fresh at all. The rooms aren't very clean. The swimming pool needs a deep renovation.

Plussat: Nice and clean room! Helpful staff not so much in the restaurant!

Miinukset: The service in the restaurant! No glasses available for drinks as example

Plussat: Location was good ,

Miinukset: no wifi in the room ,

Plussat: Everything is wonderful gym.. Is perfect

Miinukset: Nothing

Plussat: Everything was good.

Miinukset: The Wifi never worked in the room, they sent someone twice and he was really moody but it still never picked up.

Plussat: Generally it’s fine but a lot of things are going bad .

Miinukset: Never go back there again.

Plussat: The meal was pretty good.

Miinukset: We got a very stinky room after 3 hours waiting for it. The hotel had us checked in 1 hour after the official time (3pm instead of 2pm). We also checked out at 1pm instead of 12am but nobody from the staff hurried us... Which let us understand why we didn't have our room on time in the first place. Also, the staff feels over overloaded which seems to affect workers' moods and efficiency. We had to express ourselves in French instead of local language (which we master too), to be served properly.

Plussat: The food

Miinukset: The loud of dj s music at the hours of the noon.We talk about this with people of the hotel but they did nothing.

Plussat: Swimming pool

Miinukset: Little choice on dinner buffet

Plussat: I liked the grandiose of the hotel. The service is that of 3 stars. I booked a large bed and ended with two twin beds.

Miinukset: Had to wait a long time to get access to my room. I don't like the idea that you can't lock your room from the inside.

Plussat: Clean rooms, big swimming pool, private beach

Miinukset: Food - poor vegetarian options, no fresh juices, during the dinner no drinks included in the price(even not a water). In the room few things were broken ( the shower handle, curtains with holes..)

Miinukset: When we arrived having booked a quadruple room to accommodate the family we found only twin beds and no beds for the children. These were eventually provided 6 hours after check-in despite booking these in advance.

Plussat: Location , staff

Miinukset: Facilities

Plussat: Beach is excellent, alcohol is not bad. 20 mins by walk from Port El Kantaoui with nice view. Staff is smiling and helpful

Miinukset: Dirty restaurante, not all rooms renovated. Balcony is not privet, can always listen noise from other rooms

Plussat: Place are very nice, staff are helpful.

Miinukset: Old furniture, Phone is not working, no power socket near the bed

Miinukset: Dirty smily rooms with very old furniture

Plussat: The hotel is good

Miinukset: My first stay 2 years ago it was much better than this time I didn’t aspect that the made was going to take things (shoe and child dress) with out our permission. And the ac was not working

Miinukset: Everything good

Plussat: location was good

Miinukset: rooms were poorly maintained with no facilities as advertised

Plussat: The food The staff The location The pool

Miinukset: It was difficult being half-board when everyone else was all-inclusive. There wasn’t much opportunity to buy food and drinks though the American bar was great.

Plussat: very bad servis at Rezeption.restaurant was o.k..r

Miinukset: rooms max. 2 star

Plussat: Rooms are not clean at all

Miinukset: Bad furniture

Plussat: nothing

Miinukset: I did not like anything in this hotel

Plussat: The security guards were very friendly. The beach was nice. The lobby and public area was very grand.

Miinukset: One of our room cleaners was very kind and friendly but as a general rule we found the staff not at all welcoming or friendly. We did not purchase all inclusive and had to almost beg for ice for drinks we bought at the store. One day we were informed quite abruptly that we were not allowed to have the little 2 ounce coffees in paper cups as we weren't all inclusive. So petty. I did not like that there was no bar, snack bar or restaurant on the property where we could buy even a coffee or food. Room cleaning was erratic, sometimes we had to go hunting for towels and toilet paper. More than once it took hours for them to respond to our request. Cleanliness was non existent. Coffee tables and sofas in the lower lobby were disgusting. A person clearing tables in the dining room, dropped his cloth, stepped on it and picked it up to keep using it.

Plussat: Ranta ja allasalue hieno ja siisti. Henkilökunta tosi mukavaa. Aamiainen hyvä kohtalaisen paljon valikoimaa.

Plussat: Good service all hotel staff

Miinukset: Nothing

Plussat: Everythis is perfect

Plussat: Absolutely Nothing

Miinukset: Everything

Plussat: Very bad experience we had in this hotel Old bad rooms, ACs not working, No WiFi , pool and pool bar close at 5pm !!!

Miinukset: Very bad experience we had in this hotel Old bad not clean rooms, ACs not working in the room, No WiFi , pool and pool bar close at 5pm !!! Staff with attitude...

Plussat: all is ok

Miinukset: no thing

Plussat: Everyone was very helpful and the value was terrific.

Miinukset: When I booked, I had to provide a deposit through an agent in the UK. I would have liked to be able to book using my usual debit card.

Miinukset: A 4-star hotel, more a like a -4 star! I really want to support tourism in Sousse, especially as foreigners, but from the minute we arrived, the service was horrible at best. To start, parking was a challenge, and at the reception desk the staff very rudely insisted there was no reservation. When we arrived in the room (far below the standards of a 4 star hotel), in the bathroom there were no towels (one dirty towel on the floor), just a tiny stream of water coming out of the faucet, and practically no functioning lights--one light was even hanging out of the ceiling. This must be a problem in general for them, as instead of a sign to hang on the door to stay "please make up my room" or "please do not disturb," the sign had a list of repairs that needed to be done! Of course the safety deposit box was also closed, and the wifi didn't work (the wifi didn't work anywhere in the hotel). When we went to report these problems at the reception, they told us no towels were available because the spa had just closed (at 5 pm), and we had to be in our room at 6 pm for the handyman to come as we "unavailable." Now the pool and beach--overrun and DIRTY! Everything from the beach itself to the lawn chair covers (which were even hard to get, and which were quickly taken from us the minute we entered the water even though we left our things there). The beach bar--amongst 6 waiters standing around, no one came to serve us, much of the menu was unavailable, and no one really spoke English. Also, the table and chairs were filthy. The all-inclusive meal experience was something I have never seen--the room was full of cigarette smoke and smoke from grilled meat, with no windows open. The lines were so long it was not even possible to get food, and best of all, there were no plates and silverware. We asked several waiters for plates and silverware, and no one would help us. We noticed about 30 people waiting at the kitchen door for plates--and when a waiter came out he was stormed by this mob. We just gave up...not to mention, dinner was only served from 6:30-9 pm. In short, don't stay here. Frankly, our entire experience in Sousse was a big negative. I know they are hungry for tourism after the horrible and gruesome attack, but the services and hospitality are really lacking.

Plussat: Close to the beach

Miinukset: Very old, no maintenance whatsoever. The stag were non professional, card machine not working......and so on.

Plussat: Nothing is good

Miinukset: Nothing I like

Plussat: Everything else is wonderful.

Miinukset: Some of the staff are aggressive.

Plussat: The Pools are very good taken care of. Location on the beach nice as well. The staff, are very friendly if you treat them with respect.

Miinukset: Avoid this hotel if you want a good all inclusive, this hotel only wants your money!! We found out that this hotel has been rented to a person who is only in it to make money. You can feel it on everything, and we talked to many employee. It’s a all inclusive, plenty of choice for food but very poor food( not warm) and the drinks suppose to be cold but we’re not. Poor options on the bar near the pool. Locals can enter the resort as well, so especially in summer time stuffed with locals. Terrible loud sound system near the pool. Resort packed with Russians and arabe people, rarely you find French, Dutch or Germans! Rooms poor quality, sizes are good of the room. Airco is working, at least in our room, but we had many ants in our room. We stayed here for few days, which was ok! But if you plan two weeks all inclusive avoid this hotel

Plussat: Aqua park

Miinukset: They have minimal staff number to run the service which is really poor Apart from aqua park which is also open for public not only for hotel guests there is nothing deserves to stay in this hotel So anyone can stay wherever in Sousse and have a day there for the crowded aqua park Very crowded main restaurant while they have only 2-3 waiters to serve for more than 100 guests at least I believe this hotel should not be on booking as a hotel There was no phone in my room and they couldn’t manage to provide one all through my stay as well

Plussat: Lovely big room Staff friendly Food not good and little selection Doughnuts at breakfast good

Miinukset: Food not much selection salads all very similar breakfast selection poor limited fruit apples and oranges

Plussat: The location

Miinukset: The service and the room it looks very old

Plussat: It could have been a little more varied. It felt a bit meagre ...

Miinukset: Breakfast needed more choice of dishes

Plussat: Good place , I advice to visit it

Miinukset: Nothing

Plussat: Price about right

Miinukset: Property need some renovation, people smoking inside the elevator

Plussat: The front office agent was very nice and helpful . He was working alone and even if there were lot of ppl he managed it. He gave us a room with the swimming pool view. The location is good.

Miinukset: The rooms were badly furnished .very old style. No tv control when i asked to habe one they inform me i ve to pay a guaranty of 20 dinar . The bathroom was not clean and there were rust all over it. No towel for 2 pax. I called 5 time to get it. The room service did not even answer the phone.i had to go out at 1 am to pay water. The breakfast were very very poor. We went down at 9 and moat of the dishes were empty and none refilled it. Not even a 2 star hotel . I was very disappointed

Plussat: The staff at breakfast and dinner are nice and the bathrooms in lobby are good... entertainment on bar for families is nice and the dancers are really good with the guests.ohh and the cleaning staff are great

Miinukset: They gave us a bad room...shower broken...not enough towels...front desk ppl kind of rude...bed not comfortable which is the most important thing at a hotel for me...the blankets rough and hot for this kind of weather

Plussat: Quite and nice Great staff

Miinukset: A bit far

Plussat: Doughnuts and eggs at breakfast good but rest of breakfast choice very poor

Miinukset: Dinner choice very limited

Plussat: Very clean with nany amenities including a clean swimming pool and an excellent breakfast.

Miinukset: Parking area wasn't paved and dusty and is in need of improvement to warrant 4 star rating.

Plussat: Nice hotel and location special thanks to the young lady in reception she check me in in two min and she very friendly and helpful .

Miinukset: Bit noice

Plussat: Nothing at all

Miinukset: The room was dirty and not safe , the door of the balcony doesn’t close and I supposed to have a single room with sea view, they give me a trip room and the view was not satisfied, get stoled my charger , and i asked to change the room they make my wait about 2h and nothing changed. I did live the hotel a changed it , I didn’t get refunded, they said i need to contact team booking I can have refund ,thanks.

Plussat: The area of hotel.The food.

Miinukset: Hotel plays music all the day.You cannot relax. Bad room service.Bad bank service.Derties carpets.

Plussat: Food was very good. Room was clean and the facilities was good too.

Miinukset: Security was very rude, didn’t let a guest come in and stay in reception area. Place seemed a bit overcrowded. Receptionist was friendly, however they didn’t know English.

Plussat: The staff is great and honest, the location is rather good. The facilities are clean.

Miinukset: The animations are way too noisy, i am rather young, i don't mind the music but the volume was randomly going up and down and it was always saturated which wasn't pleasant. The music during the day was alright but the music was also played after 21:00 until 00:00 with the same problem and the window have only one layer of glass and aren't soundproof. There is a serious hygiene problem with the carpet which we were told that it would be changed soon. We were given a new room which was more pleasant. The staff is good and what was sad was to see such a beautiful hotel not being fully used as its best potential. So many things were lacking, but I can't really name it as something was off in the spirit of the hotel.

Plussat: Nothing

Miinukset: It was dirty old and disgusting

Plussat: the pool and beach are fantastic

Miinukset: the place of the hotel is quite good and surrounding is quite safe and attractive

Plussat: The facilities

Miinukset: The staff were thieves! when i showed them my booking number the did not want to give me the room and they said we do not have your booking and so they wanted to charge me more. i was about to call the police when they told me they were mistaken and they gave me my booked room

Miinukset: Check in took about 2 hours 3 are in reception but only one work and others look like trainee could not help

Miinukset: Avoid room 412, too much noise from the ventilation system outside.

Plussat: Very friendly staff Great room superb shower bathroom nice location great hotel superb views Definitely stay there again

Miinukset: This is a hard question because I can’t think of anything I didn’t like