Sousse hotellia

Plussat: layout , pool , location , general atmosphere is inspiring

Miinukset: too big hotel for the number of staff especially in reception area.... not organized at all as they serve many clients at the same time

Plussat: We liked everything from the friendly staff to the food and views.

Miinukset: The only thing we didn’t quite like is that there was no minibar in the rooms and no room service.

Plussat: Outstanding swimming pool area and beach. Gorgeous design in the reception area and bar.

Miinukset: Very unprofessional reception staff: unhelpful and unapproachable. At check-in they didn’t explain any of the facilities, kept us waiting while they were making different phone calls, and asked us to look for an adapter in the room that a previous guest might have left behind. Staff were arguing and got physical with each other in front of us in the restaurant area. Also parasols weren’t secured so they blew into the swimming pools knocking over several chairs and tables with them. There was a lot of food but the quality was not great.

Plussat: All and everything!

Miinukset: Nothing

Plussat: Everything about your hotel.

Miinukset: Nothing

Plussat: I liked the friendliness mood of staff

Miinukset: Basically I did not find any shortcomings

Plussat: Nothing

Miinukset: I didn’t like the Reception miserable face I didn’t like foods so bad I didn’t like the cleaning room

Miinukset: The staff need to be a little more customer focused, reception staff especially,

Plussat: Clean room, good beach, good pool

Miinukset: We paid the more than normal price because we want to stay within a seaview room. But they give us corner the hotel. You see the sea from far away.

Plussat: Stuff is very Welcome! Romm is Cosy and clean, Gorgeous sea view

Miinukset: The network of Credit card payment was down, so I had to pay by cash.

Plussat: The food fantastic. Bedroom and bed fantastic

Miinukset: I wouldn’t say anything

Plussat: Hinta-laatusuhde kohdillaan. Otin puolihoidon ja se todellakin kannatti tässä hotellissa. Buffet-pöytä on todella kattava sekä aamulla että illallisella. Huoneet ovat siistit ja henkilökunta todella ystävällinen. Allasalue on viihtyisä.

Miinukset: Hotelli oli parhaillaan osittain remontissa, mikä rajoitti joidenkin palveluiden käyttöä kuten kuntosalin käyttöä. Kyyditsivät kyllä läheisen hotellin salille hotellin laskuun.

Plussat: All thinks

Miinukset: Everything

Miinukset: Päiväkahvilan puutumista

Plussat: The facilities were excllent

Miinukset: NA

Plussat: Kävelymatkan päässä golfkentästä

Miinukset: Aamiaisella olisi saanut olla pekonia, vaikka ollaankin muslimialueella ( kansainvälisiä asiakkaita ).

Plussat: Its agood place ...

Plussat: Stayed many times before. Very friendly and helpful staff.

Miinukset: Nothing really to dislike

Plussat: Simply I haven't seen any positive thing to mention here, all what I have is only negative, I hope one day they will understand that tourist should be treated better.

Miinukset: - Staff are very rough and un professional - Beach towels are always dirty - service sucks - room service are always delayed and they don't change the bedsheets even they are dirty. - checking in takes forever, I was there at 14:15 and been told to wait until 15:00 in reception, however at 15:00 room was still not available - after checked in room was dirty and not equipped for a family, and to bring towels and cups and shower sets took at least extra hour - reception staff are not helpful when you ask for service - parking sucks and you have to walk all the way from ground floor and walk between entered and exit cars as there is no way from parking till reception except through drive way - over priced with such extra poor service. Don't recommend at all.

Plussat: Spa, Gym and food ...

Plussat: Open beach right on the coast.

Miinukset: 1) The hotel policy is racist towards conservative women. It is shown all over the beach and in leaflets that the burkini is not allowed in swimming pools or in the sea. If other women have the right to swim with their bikinis or swimming dresses, why conservative women cannot wear their burkinis to swim. This policy reflects racist attitude towards conservative women. If democracy is of concern here, women should be allowed to use whatever dress code they prefer to swim. 2) Breakfast is very stingy and tea and coffee are not available freely. You need to ask a staff to bring you a cup of tea or coffee who are very busy and you could hardly get one cup. Tea or coffee come to you cold and with bad quality. A 5-star hotel should have coffee machines and variety of tea bags from which customers can chose what is suitable to them. 3) Rooms suffer from cockroaches which wounder around at night in toilets. Staff are not efficient in dealing with this problem. 4) Toilet towels are smelly and it is clear they are worn out due to excessive use. 5) Shower is very old style. Hot water from shower is not consistent and I was burnt several times while having shower. You need to learn how to run away very quickly when water gets very hot without warning.

Plussat: Everyone very friendly and work so hard especially the animation team

Miinukset: Nothing

Plussat: Siisti, hyvä palvelua, ja sijainti ok. Suositellaan perheen jääneille.

Miinukset: Huoneessa puhelin ei toiminut, pyysin mutta ei saatu korjattua, jouduin soita vastaanotolle kännykästä

Plussat: The breakfast was an extended continental one without a trace of locality. Connection from sousse station is good. Costs 3 dinar by taxi if you insist on the meter. Walking along the beach to sousse is nice and easy.

Miinukset: I asked for a quiet room in the beginning and I was promised to get a nice and quiet room. However when the regular disco started directly beneath my room I was thought the opposite. So I managed to move the next day to another seemingly calm room. There I experienced an annoying hum coming somewhere. When I used the sign for not cleaning my room, my room got cleaned. Afterwards there was a pungent smell. I saw cockroaches crawling around in the breakfast buffet and also in my room. Well the ones in my room where not an issue since they died right after getting in contact with the freshly treated floor. The bathroom was a dark cave, very upleasent and a little dirty. The water didn't run of when I took a shower in the bathtub. This is a good place to obtain an all inclusive wrist band and to get wasted. Exactly what many of the people do there.

Plussat: Very good evry things

Miinukset: No things

Miinukset: It's old place ... but I like marhaba palace

Plussat: Very good by the sea side

Miinukset: Nothing

Plussat: Value for money.

Miinukset: Room facilities. Nothing in the room at all no kittle no bathroom kits

Miinukset: there is no room service- if you call taxi from the hotel, their taximeter is overcharging. If you walk outside of the hotel, you ll see the difference.

Plussat: This property is centrally located at the edge of the Sousse Medina. The staff were very welcoming and accommodated our request for a hair-dryer. They arranged for early breakfast on request as well. A very good Tunisian restaurant is located right next to this property.

Miinukset: The showers need some update and refurnishing.

Plussat: I only wish the breakfast had been a bit bigger. And lighting stronger. Not all of us want to watch TV in the room.

Miinukset: A nice place right in the medina. Decent wifi and nice staff. Good for the price.

Plussat: I was very satisfied with my stay. The breakfast was good, the staff was very helpful, the room was nice, clean and quiet. The location is excellent.

Miinukset: No wifi in the room.

Plussat: The staff was great and welcoming, they helped us with the parking and the luggages the next day. The location was super central and quiet.

Plussat: The hotel is inside the medina of Sousse. The staff were friendly and the food at the breakfast was good.

Plussat: Clean place. Nice beds, and very Big bedrooms. Breakfast is very good.

Miinukset: The listing said there was parking at the hotel. There is not. There is an area in front of the hotel that is occupied from 9am-7:30pm with outdoor vendors. If you need to park or move your car during those hours, you need to pay for street parking 50m from the hotel. The men who run it charge tourists 2-5x the posted rate.

Plussat: It's charming. very decent place, great price/quality Breakfast is simple but nice Located right in the Medina, close to monuments and louages to Monastir

Miinukset: They should pay a bit more attention to the details in the rooms

Plussat: Facilities such as hamam swiming pool and gym are Nice. Very nicely located between beach and city centre and very close to railway station

Miinukset: The hotel needs some maintenance. They did not provide us with water bottles. Some members of staff are helpfull others less so

Plussat: The location is quite good and just steps away from the beach and also the medina, and the room in general meets my expectation.

Miinukset: The door to the balcony was difficult to close, and the electric kettle in the room was broken. The wifi connection in the room was quite slow and unstable.

Plussat: Great location for restaurants, beach and the sights. Lovely view from sea facing balcony. Parking free and good sauna. Breakfast was good. The service was attentive. Mariem on reception could not have been more helpful and friendly. 5 stars for her alone!

Miinukset: In some parts the hotel is perhaps past its best as a 5* hotel. For instance neither the TV nor the safe worked in the room and, despite repeated requests, neither were fixed. The previous guest had left clothes in the room and these were still there which suggests the room was not thoroughly cleaned. The reality is tourism in Sousse has been hit hard, many hotels have closed. These faults can therefore be completely forgiven.

Plussat: Near to my clinic and many facilities

Miinukset: Need a renovation, the furniture is to old

Plussat: I am many Times in this Hotel. Staff and Management is allways friendly and helpfull. Allways come back

Plussat: The hotel is right on the beach. Nice big clean room with a balcony. The hotel has nice top floor restaurant.

Plussat: Everything. Fantastic sea view and beautiful room . Great shower! Friendly and helpful staff.

Miinukset: There was no manual for the TV. It did not work with us.

Plussat: The gym was excellent - and very nicely located in the hotel so it gave a great view of the sea. The rooms are also very nice, recently renovated, with excellent water pressure.

Miinukset: Service and associated components - such as finding towels for the pool and exercise room, and water cups for the water in the exercise room. No staff other than the lifeguard at the pool to provide assistance.

Plussat: There are a few members of staff that provide good service and are friendly.

Miinukset: This is not a 5 star hotel. The rooms are basic and are not to a good standard of cleanliness. The rooms are tired and dated.

Plussat: Near beach, clean room, food was ok

Miinukset: Staff near the swimming pool was rude. Also although i paid for dinner they took money for the drink. There is no free cola - fanta in the restaurant. There is no water or mini refrigerator in the room

Plussat: I liked the grandiose of the hotel. The service is that of 3 stars. I booked a large bed and ended with two twin beds.

Miinukset: Had to wait a long time to get access to my room. I don't like the idea that you can't lock your room from the inside.

Plussat: Staff all very friendly and helpful.

Miinukset: There really isn't anything i didn't like.

Plussat: Hammam and spa great Delicious breakfast Location to Port El Kantaoui and Sousse great where dined and socialised Fabulous private beach gorgeous walks Thoroughly enjoyed and will return yet again in 2020

Plussat: The location of the hotel and the view it has

Miinukset: The place not clean and low food quality

Plussat: Hotel close the beach

Miinukset: The restaurant I can’t take what I want coz so many ppl , a lot of ppl, the hotel need do another restaurant, coz the hotel so big so shoud more than one restaurant, two restaurants it’s ok but better three restaurant

Miinukset: A 4-star hotel, more a like a -4 star! I really want to support tourism in Sousse, especially as foreigners, but from the minute we arrived, the service was horrible at best. To start, parking was a challenge, and at the reception desk the staff very rudely insisted there was no reservation. When we arrived in the room (far below the standards of a 4 star hotel), in the bathroom there were no towels (one dirty towel on the floor), just a tiny stream of water coming out of the faucet, and practically no functioning lights--one light was even hanging out of the ceiling. This must be a problem in general for them, as instead of a sign to hang on the door to stay "please make up my room" or "please do not disturb," the sign had a list of repairs that needed to be done! Of course the safety deposit box was also closed, and the wifi didn't work (the wifi didn't work anywhere in the hotel). When we went to report these problems at the reception, they told us no towels were available because the spa had just closed (at 5 pm), and we had to be in our room at 6 pm for the handyman to come as we "unavailable." Now the pool and beach--overrun and DIRTY! Everything from the beach itself to the lawn chair covers (which were even hard to get, and which were quickly taken from us the minute we entered the water even though we left our things there). The beach bar--amongst 6 waiters standing around, no one came to serve us, much of the menu was unavailable, and no one really spoke English. Also, the table and chairs were filthy. The all-inclusive meal experience was something I have never seen--the room was full of cigarette smoke and smoke from grilled meat, with no windows open. The lines were so long it was not even possible to get food, and best of all, there were no plates and silverware. We asked several waiters for plates and silverware, and no one would help us. We noticed about 30 people waiting at the kitchen door for plates--and when a waiter came out he was stormed by this mob. We just gave up...not to mention, dinner was only served from 6:30-9 pm. In short, don't stay here. Frankly, our entire experience in Sousse was a big negative. I know they are hungry for tourism after the horrible and gruesome attack, but the services and hospitality are really lacking.

Plussat: Close to the beach

Miinukset: Very old, no maintenance whatsoever. The stag were non professional, card machine not working......and so on.

Plussat: The locality of it, lots of amenities within the Hotel. All the staff who work there. So helpful and kind Had a really pleasant stay I must mention the beautiful view of the sun rising in the morning over the sea from the balcony and I have booked to return in January

Plussat: Location is near to all area

Miinukset: Fourniture and towel

Miinukset: Breakfast supposed to be till 10am and many times it happened that at 9:45 -9:50 staff said the breakfast was finished and we couldn’t eat anymore.

Plussat: the location and the space of the room. Also the views from the balcony.

Miinukset: We ask in reception for some towels for going to the beach, and they told as they don't offer that service, even though we were up to pay something for them.

Miinukset: Apperance old and worn. Breakfast was poor. Coffee=milk+nescafe