Lima hotellia

Plussat: i had breakfast delivered to my room and it was delicious! my room was located on the 21 floor and the view was super amazing. you could see the view for miles. the bathroom was very impressive, and can’t forget the view from there also. the pool was relaxing!!

Plussat: Comfort and customer service and attention to details

Miinukset: Location, traffic to get and leave the hotel was really bad

Plussat: One of the best customer service that we received in a hotel! My husband and I were so happy to stayed there!!! Everybody was very nice and friendly! The location was great, the food was awesome. It was just perfect! We will come again! for sure

Miinukset: Nothing

Plussat: While EVERYONE on staff was friendly and helpful, we can't say enough about Ken at the Concierge Desk. He offered assistance and followed through on every request!

Plussat: Love the breakfast. Service was perfect and cleanliness outstanding.

Plussat: Room was beautifully designed with everything provided. We had a large corner room with wonderful views all over Lima.

Miinukset: Nothing

Plussat: The staff were fantastic and the experience and coordination between restaurants spa and hotel was seamless and refreshing.

Miinukset: The spa was a little expensive for what we experienced but it was very good . The executive club was a skittle disappointing there was nothing at lunch and if your. A little late of an evening there is nothing either. It needs to feel like it is executive and exclusive lie the name suggests

Plussat: The facilities are luxurious

Plussat: roomservice and breakfast were very good. We are very grateful for the barservice from Gisele. She makes you feel home. The room is a dream with a good vieuw a chaise longue and a bureau. The luggage room is very comfortable.

Miinukset: the swimming pool has much chloric stuff in it. A big lack is a terras in the open air somewhere on the top floor or on the ground floor next to the party room. There were no stamps. I cannot find other things, because of the very good hotel

Plussat: Well located, colonial style property. The rooms are big and comfortable. Loved the bed! Staff nice and professional.

Miinukset: I consider the SPA can be dramatically improved both in terms of facilities and staff. Probably the outsource the service because everything else had a high standard.

Plussat: Beautiful hotel with great staff

Miinukset: Nothing

Plussat: Service was truly impeccable

Plussat: Luxurious retreat

Miinukset: Nothing

Plussat: Helpful staff, beautiful hotel, amazing food, big clean rooms - all in all great experience and would come back.

Plussat: The service was excellent. The concierge assisted us with transportation and reservations to some truly world class restaurants. Very friendly and attentive. The breakfast buffet was excellent as well. Our rooms were clean and the beds were very comfortable. When we arrived out children’s room was down the hallway from us and they changed our rooms to better accommodate our needs. Wonderful experience.

Miinukset: The hotel was a bit out of the way but a nice neighborhood.

Plussat: The location, the food,

Miinukset: The location, the food, the service and its staff, the rooms extremely confortable. I wish I have known about this hotel on my earlier trips to Lima. The only think that I will add as most hotels is better lighting in order to see my face while shaving. The hotel is excellent.

Plussat: Location

Miinukset: Room size

Plussat: Beautiful room with a great bed. Also fabulous staff

Miinukset: Would have liked some milk in the room to go with the coffee and tea facilities

Plussat: Staff was very friendly and happy to assist. Large bedroom, comfortable bed, with nice linen. Quiet location. The breakfast was beautiful with many fresh options. We enjoyed our walks in lima’s Parks. It was my birthday and they send us a cake which was a lovely gesture.

Miinukset: We didn’t like dinner at the hotel restaurant. It was average quality.

Plussat: The staff was excellent and great hotel! Delicious breakfast.

Miinukset: There was a wedding going on and it lasted from 6pm to 3am. The staff brought earplugs which helped me finally go to sleep, however there was no warning that there would be an incredibly loud wedding going on. I think the hotel should warn guests of the weddings taking place.

Plussat: Erinomainen sijainti merinäköala ja ostoskeskus Larcomarin vieressä. Turvallinen, kaunis alue. Useita ravintoloita ja kahviloita lähellä. Ihana allasosasto. Kauniit huoneet, ihana merinäköala. Moderni ja tyylikäs hostelli. Kohtelias henkilökunta.

Miinukset: Kallishan se on

Plussat: The staff, the room, the bed, the magnificent view, the location.

Miinukset: There’re not enough entertainment facilities - like billiards, or bowling. The electric bikes were out of order for our whole 3-day stay.

Plussat: Very impersonal Lima awful

Miinukset: Big business hotel non exciting

Plussat: Staff were really friendly, location was great and rooms were really comfortable

Miinukset: WiFi was very expensive

Plussat: This is a quality Marriott hotel in an ideal area in Miraflores. My room was spacious and comfortable with a view over the sea. The staff were polite and the breakfast was great.

Plussat: Beautiful view and service

Plussat: Full gym, accommodating for our stay. It was a very business and turístico atmosphere. Even though it was not romantic it was still great for us as a couple because it was close to everything romantic.

Miinukset: Was not romantic

Plussat: Everything

Miinukset: The waiters at the restaurant are very rude. And the parking attendant outside side the hotel is very arrogant When I was leaving to the airport Monday July 8 About 8pm the nasty man outside with his cell phone all the time told my taxi to move before he gets a tow truck My taxi had to leave I was waiting for my suitcases that I left them at the storage The employees at the hotel are very nice BUT The NASTY AND RUDE the stand outside with his phone doesn’t deserve to work in a beautiful hotel like this one I felt insulted by this man talk to me Nasty and a very bad attitude I complain to the people at the podium but I think they know him The woman in charge didn’t even apologize only the nice gentleman who saw everything Thank you

Plussat: The location of the hotel and quality of rooms is great especially anyone spending multiple days in Lima. However, the service by each of the employees we came in contact was outstanding and certainly makes the Marriott name shine in Lima.

Plussat: The JW Marriott was conveniently located by the Larcomar Shopping Centre and had beautiful Oceanside views!

Miinukset: For the exorbitant price per Oceanside room paid, rates often did not include breakfast. Plus, if you did not a he ‘privacy please’ sign on your door, I counted three interruptions by staff (first, by cleaning lady who wanted to know if I needed room service or anything replaced which was appropriate; then someone came to check the minibar which I thought was odd; and the third time, by another cleaning lady to see if I wanted the room cleaned. I thought that was wholly inappropriate. I then put the privacy sign on the door so no one would bother me for turn-down service). There was also teabags in the room, but the weird coffee machine would not accept them. I had to call room service to bring up a water kettle so i could boil water. That is something that should have been in the closet already. I also didn’t appreciate the insistence of the bellboys about taking my bags from the lobby on the 2nd floor to the exit on my he ground floor, especially when I indicated that I had not wanted their help. It was as if they all worked hard for tips.

Plussat: super clean. awesome view!! the bed is ridiculously comfortable!!

Miinukset: there is nothing not to like

Plussat: I did not like that hotel, they were very unfriendly

Miinukset: I did not like that hotel, they were very unfriendly

Plussat: Staff amazing. Location excellent. We took the hotel bikes for a ride around area which was fab. Nothing was too hard. They organised transport for us to the airport in a quality car which was s nice surprise.

Plussat: The staff at the hotel was extraordinary and always anxious to helps. Alejandro and Andrea at the bar/ restaurant were beyond pleasant and his lesson on making Pisco sours was thoroughly enjoyable. This is a special place and I recommend it without hesitation.

Miinukset: Nothing, really nothing to say here.

Plussat: the hotel is objectively very pretty and in a great location

Miinukset: my room smelled like mildew and mold and i got a nasty headache when i woke up the next morning. I vomited on the way to the aiport. Also - when i checked in, i was exhausted from being at altitude in the andes, i just wanted to go to my room and take a nap... BUT - my room was delayed after the promised check in time and when i finally got to lie down in my room, there was a horribly loud sound from the pool pumps going for an hour and a half and that, coupled with the mildew in my room, made for a miserable experience. this was definitely NOT worth over $700 per night

Plussat: Beautiful property in a nice area Great spa services Nice bar

Miinukset: Very expensive compares to everywhere else we stayed

Plussat: I booked this as a treat to end our 3 week trip in Peru, we had been staying in various hotels, tents on the Inca trail etc so wanted a little bit of luxury to end the trip. Having stayed in Belmond Hotels before I knew this would be the place - it certainly lived up to its reputation and gave us the treat we deserved! The bed was unbelievably comfortable, like a big cloud! I didn’t want to get out, we had tea delivered in the morning which was blissful! The shower was also a delight ... I could have stayed in there all day! Breakfast was outstanding, what a choice of beautifully prepared goodies - healthy, fresh, some gluten free options, cooked and some sweet options .. I ate more than I needed of course but worth it! We had two restaurants booked in Lima so didn’t get to enjoy dinner at the hotel, we did have pre-dinner cocktails in the bar which were fab. We made full use of the roof top pool .. what a view! Bit of a trek to the airport so leave yourself plenty of time, we didn’t and got caught in awful traffic .. that’s our own fault but my reason for mentioning it is that the hotel car driver did his absolute best for us so hugely appreciated!

Miinukset: We had a bit of a issue with lunch at the pool, it took a long time then the salad arrived without the chicken. The chicken was delivered when we had finished the salad which was shame, Ricardo the waiter did a great job getting this removed from the bill and making the rest of our time lovely by the pool so certainly not a deal breaker!

Plussat: Superb property.

Miinukset: I could not stay longer

Plussat: The property have a great location right in the heart of miraflores. They have a great cheviche class which you should follow ! Thank you all for the experience

Plussat: The bedroom was superb and the hotel is great value if you take advantage of the club room. The staff are all excellent.

Miinukset: Only the check out as booking.com had sent a misleading email telling us the 10% service is included, whereas it was on top of the amount quoted for the room

Plussat: Clean efficient with excellent staff

Miinukset: N/A

Plussat: Top quality service, food, and location.

Plussat: Great location Nice view from the room Spacious room Heated Pool on the last floor

Miinukset: Price

Plussat: Consierge service

Miinukset: The staff at the reception spent too long checking us in because one of the guests arrived earlier than the rest of the party. Upon showing the booking he was given a room separate from the booking. This meant that when the rest of the party arrived they had an extra room for which (the staff insited) we had to pay. Although it was clearly a mistake of the reception staff it took almost half an hour to explain and sort it out.

Plussat: The facilities are great and the location is excellent

Plussat: Amenities were great. Loved the steam room, jacuzzi indoor and outdoor, spa services. Room service was good. Staff was very attentive. Accommodating to arrival and departure times. Breakfast options were abundant and high quality.

Miinukset: There were security and staff everywhere, though i felt safe, there was very little privacy. I don’t know the guest policies in Lima but it doesn’t seem very acceptable to have outside guests come visit without being harassed. I had a friend come and they would not allow her to come to my room even though she had my room number and name details. I’m paying a quite a bit of money only to have to ask permission to have a visitor who is just visiting not staying. Also spa and gym reception areas just need to be combined, very confusing if you want to use jacuzzi or steam room before your spa service. My room was located on a high floor but they were doing construction on top of my room. The buzzing from the tools did not end my stay well.

Plussat: Beautiful lobby, lounge and facilities! The beds are super comfortable with lovely down pillows and duvets. Very nice!

Miinukset: You have to walk through the front lobby to get to the pool and gym area, which is a bit awkward in a robe or towel!

Plussat: The room (bed and bathroom) was fantastic!!! The shower was one of the best ones I have experienced in a hotel. Perfect volume of flow and temperature flexibility. Room service was really good. Bed was super comfy and the room overall was very spacious!

Miinukset: Shoe polish was complimentary and I utilized this, only for the zipper to be ruined on one of them when they were returned -- the zipper wouldn't go up/down anymore and in trying to fix it once I told them about it, the zipper handle broke. So, my shoes were a total loss. Now, in fairness, they did try to help and were courteous but I didn't ask for compensation, nor did they offer any.

Plussat: Nothing

Miinukset: This was the worst. I made my reservation through Kayak, received a "confirmation" code and all for nothing. When I arrived at the hotel I was at the check in area for 4 hours. They never found my reservation. I had to pay for a whole new reservation at the spot cause I just couldn't take it anymore. Do not book this hotel through Kayak EVER. BOTH THE HOTEL STAFF AND KAYAK ARE RESPONSIBLE and a disgrace.

Plussat: Excellent restaurants, pool and whirlpool

Plussat: It was my third or fourth time at Swissôtel LIma, but the first one at a room with access to the Executive Lounge with complimentary meals. I was surprised by the quality and variety of the meals in the Lounge. Also excellent is the swimming pool (indoor combined with outdoor). This new visit to Swissôtel Lima confirms my impression that Swissotel is one of the best hotels in Lima regarding comfort and service but has some incomprehensible negative points for an hotel of this category.

Miinukset: - This IS INCREDIBLE AND I HAVE NEVER SEEN SOMETHING SIMILAR IN THE WHOLE WORLD. In the room is possible to prepare coffee and hot water for tee... but not tee bags in the room!! I thought they had been forgotten, but not: Service has the instruction not bringing tee bags to the rooms. The client that wants a tee has to order it from Room Service and to wait for 20 minutes for it... and pa y it separately. - No minibar in rooms (you can order to fill it with a (very) few items). Others have to be ordered to the room separately. - No men showers in the indoor swimming pool - Very good breakfast.... but the cheese is bad. I know that "Swissôtel" is not anymore "Swiss", but again this is something not in accordance with the general category of the hotel. - In the booking offer it was not specified that the meals (except breakfast) were only in the Lounge.

Plussat: How everyone take the time to say hi no matter what they were doing.

Miinukset: Everything was ok

Plussat: Gorgeous hotel. very comfortable. Great rooms and bathroom. Excellent though expensive breakfast.

Miinukset: Neighborhood is pretty sterile with not much street life or interest.

Plussat: Rooms were spacious and very clean; all interior was in excellent condition. I would like to highly underline the quietness of the rooms - very rarely one would find such a quiet place in central Lima! Valery at the frontdesk was extremely kind and client-servicing - keep this gem in your team guys!

Miinukset: - beds featured very soft mattresses - one could easy end up with backpain - With the bright exception of Valery most of the staff at the frontdesk were quite cold and impersonal. They were giving us what is called 'lip service' in English - just didn't want to be bothered with any requests. Being in the financial district of Lima, these guys seem to have adopted the d*ckhead culture of the financial services industry...

Plussat: Very comfortable, very friendly and professional staff, large rooms with big windows, new construction. Excellent and convenient hotel taxi service

Plussat: Mattress did not fit my comfort zone and after my query to the housekeeping, was changed to a better one in a matter of minutes.

Miinukset: Everything was fine to me. Thanks.

Plussat: I’m satisfied with all things from the hotel.

Plussat: The staff are very friendly and attentive.

Plussat: Well located, nice environment and the staff was so attentive

Plussat: The hotel was near a very central street in San Isidro, so I could basically walk (and considering the traffic that is a HUGE thing) but it was not on the street so it was very quiet. Extremely clean and the gym had all the basics. Room service impecable

Plussat: Location

Miinukset: Old

Plussat: The location was perfect for us since it is in a quiet and residential area and probably the best neighbourhood in Lima!

Miinukset: I requested no feather pillos/sheets and when we arrived the room was not ready, that was really the only bad experience in our stay. And also the food was sometimes cold from the breakfast buffet. But the staff was very attentive and also gave us a Welcome drink to make it up to us, very helpful with restaurant bookings!

Plussat: Breakfast buffet was very good

Miinukset: Nothing nearby

Plussat: The hotel was lovely, breakfast was awesome and beds were comfortable. It’s a walk away to most places but we only stayed there for one night so we didn’t get to experience much.

Miinukset: Nothing really

Plussat: Great place! Location is central to lots of shops and restaurants. Staff was very friendly and helpful and facilities were clean.

Miinukset: If your room is by or above the pool, it can be loud.

Plussat: Breakfast and pool very good.

Miinukset: Noisy doors of rooms nearby that woke me up in morning and were disturbing at various hours.

Plussat: The concierge and breakfast buffet and staff (Cesar) were highlights.

Miinukset: The room is extremely clean and bed and bedding very comfortable, but it’s probably time for a remodel.

Plussat: Great WiFi coverage, wonderful reception and ground floor

Miinukset: Sound proof rooms they are not.

Plussat: Fresh modern stylish hotel, very attentive staff, great pool and gym (gym conveniently open 24 hours, pool from 6:00am) Incredible selection for the breakfast buffet, fresh and delicious, eggs any style cooked to order,

Plussat: the staff was impressive, the food was fabulous, we loved the breakfast options, we ate dinner there several times, the rooms were clean and well maintained. this was a very nice hotel. we had no complaints.

Miinukset: nope

Plussat: Location

Miinukset: Shower in room awful - a hotel like this should have its plumbing sorted out.

Plussat: Great location - easy for the various markets just up the road (5-10 min walk). Great value - sure, there are cheaper hotels in Lima but you'd be hard-pressed to find this quality of hotel anywhere else for the price. Great sauna and pool, too. And the food was delicious - we had room service for supper (mostly the same as the restaurant menu) and then enjoyed the breakfast buffet, both of which were excellent. All staff we spoke to were friendly and helpful, couldn't fault them. And the room was sublime - terrific night's sleep in a massive and comfortable bed

Miinukset: Hard to find the concierge, but compensated by the freely-available maps and guides.

Plussat: The hotel is good, the breakfast was delicious and the room was comfortable.

Miinukset: The staff was a bit racist when we did the check in and the bathroom in our room was a bit dirty and the bed sheets had dirt stains

Plussat: Everything!!

Plussat: always a pleasant experience. Could utilize more weight machines in fitness center.

Plussat: Great good position good price

Plussat: EXCELENT LOCATION, NICE BREAKFAST AND EXCELLENT SERVICE

Miinukset: TO PAY INTERNET, SO SMALL ALLOWABLE TV CHANNELS

Plussat: Everything was amazing (room, common areas, location of the hotel, breakfast). I would like to highlight how helpful was the staff. I was sick during my stay and they made their best to help us and ensure that we will enjoy our stay.

Plussat: Great location and the rooms were perfect. LOVE the shower!

Plussat: Nice lovely architecture and interior design - quality. Quality food and friendly staff.

Plussat: Valerie and her staff were amazing and their attention to detail was particularly acute. From full explanation at check-in to accommodating our requests to extended late check outs. Their restaurant suggestions were perfect and times to get to and from attractions was a great help! Location was great too! Close to great restaurants and shopping. A little far too walk to some of the attractions but that was a good thing!

Miinukset: No pool.

Plussat: The property is clean and is in great location.

Miinukset: Everything is likable.

Miinukset: kayak sending to hotel.com there not a good sight have alway had problem with hotel.com box room differnt when checking in

Plussat: The room was great, loved all the facilities especially the gym - best gym in any hotel I’ve been to. Also very good location - walk to shops and great restaurants.

Miinukset: Check in staff weren’t very friendly or welcoming but check out staff were nice.

Plussat: The clean design, competence and sympathy of the staff, good location in the middle of Miraflores, walking distance to Kennedy park and the Metropolitano Bus network, and delicious food, both at dinner and breakfast. Good fitness facilities.

Miinukset: Nothing to report

Plussat: Great breakfast

Plussat: Location

Miinukset: Clean and amenities

Plussat: Clean decent size room and have everything we need. Breakfast is great.

Miinukset: Pool shower not have shampoo.

Plussat: The Staff was excellent and very accomidating

Miinukset: My wife noticed mold in the shower

Plussat: I loved everything . From the moment we arrived we were treated like VIP and the staff we super friendly and helpful. Always smiling . The location is perfect and close to everything . The room is comfortable and i wish we could’ve stayed longer :( thank you so much! We miss Lima already <3

Plussat: Love the people place everything was espectacular

Miinukset: Nothing

Plussat: Cristian Vasquez - (Guest relations- concierge) was fantastic! Excellent advice and general assistance. Cristian is an asset to the hotel and made our visit a pleasure. Thank you!

Plussat: Very good breakfast in a stilysh restaurant

Plussat: The staff was super friendly and nice. Location was great and beutiful hotel =)

Miinukset: Everything was great!. Maybe missing some music at the bar.

Plussat: Very good location. Friendly staff

Miinukset: Poor wifi quality.

Plussat: The staff is very helpful and do extras

Miinukset: Oatmeal on the breakfast buffet .

Plussat: Breakfast and wonderful and helpful staff

Miinukset: Nothing

Miinukset: Nothingeverything

Plussat: This hotel was perfectly located. Clean. Comfortable. And welcoming! The staff was amazing! They made the stay extra special.

Plussat: Wonderful time clean. Attentive, professional, great conceirge level spread. Enjoyed the rooftop very much. Thank you!

Plussat: Extremely comfortable beds. The staff was really helpful and friendly. Really quiet hotel in busy Lima ! Nice place to stay away from the noise :)

Miinukset: Nothing

Plussat: big comfortable room and bed, the food was delicious. Breakfast was standout big range of both buffet and to order. Would definitely return.

Miinukset: The shower dripped during the night was was a bit noisey.

Miinukset: I was expecting a bath. Not the best 5 starts. But it is ok. I will try the marriot next time.

Miinukset: my room was not ready and I didn't get the room I paid for either. I paid the price of a 2 queen bed room and only got one king bed!

Miinukset: Far too expensive for an ordinary room

Plussat: Quiet neighborhood, central location, good sized rooms, comfortable bed, amazing breakfast with lots of options.

Miinukset: Nothing

Plussat: Lounge oli erinomaisin koskaan ja henkilöstö oli Loungessa erittäin avuliaita ja ystävällisiä. Loungessa oli valikoimaltaan erittäin laaja aamiainen , lisäksi ruokaa oli tarjolla lounas ja illallisaikaan. Kattoterassi uima-altaalla ihana. Meille oli luvattu huone näköalalla ja saimme kivan pienen huoneen ylimmistä kerroksista näköala sisäpihalle. Kun kerroimme tästä saimme vaihtaa Junior suiteen, joka oli iso avara ja ikkunat kahteen suuntaan, voin suositella! Se oli vain neljännessä kerroksessa, mutta se ei haitannut, katu oli rauhallinen ja mukavaa kun näki ulos. Uutena vuotena päästiin kattoterassille ihailemaan ilotulitusta. Junior suiteen tuotiin vesipullot päivittäin. Hotelli oli sijainniltaan erinomainen. Pienen matkan päässä Larcomarin ostoskeskuksesta ja useita hyviä ravintoloita ympäristössä. Hyvät bussiyhteydet mm. lentokentälle. Merenrantaan oli helppo kävellä, reipas matka. Hyvä kuntosali.

Miinukset: Ensimmäinen huone oli pieni ja näköala sisäpihalle, mutta asia korjattiin heti. Nuorison huoneisiin ei tuotu vesipulloja. Kallis hotelli.

Plussat: The hotel is very modern and sleek, great design al around. At check in they said I was upgraded and they have included breakfast although my reservation said breakfast was to be charged separately. Breakfast was amazing, lots of food to try, like all food that we tried in Lima it was just outstanding. Our kids double room was very big, our room was on the small side but with a very big bathroom and shower. Location it’s very good also. Staff is amazing, the just meet every that you need without hesitation

Miinukset: Nothing

Plussat: Great hotel, spacious room. Spa facilities, steam room. Room service was good quality. Room was comfortable and clean. Location was central to a lot of things. Neighborhood was very safe. Breakfast was better then most! Security and staff was not as "strict" with visitors.

Miinukset: spa area needed lockers to put belongings, steam room & fitness center lounge area needs to be expanded. It felt crammed, no place to relax. Drinking water & towels should be provided in spa area as well.

Plussat: I have been several times in this hotel and Ilike(d) it because (1) its location relatively close to the airport, (2) the acceptable comfort (see minus points below), and (3) "The Level" where it is possible to have breakfast and a rapid dinner. But...

Miinukset: ... if point 1 stays, points 2 and are continuously deteriorating: 2) The new furniture in the style of the cheapest version of a "ready-to-assemble furniture shop" is disappointing. Windows continue not to be sound proof (and the area is very noisy). Still one one elevator working for the upper levels.... 3) Impressive decrease of the quality and variety of the food offered in "The Level" So, perhaps there is not a next time...

Plussat: Service, location, value, breakfast

Plussat: Beautiful hotel

Miinukset: Cold shower

Plussat: Huge Room, we had the junior suite. Comfortable beds and good breakfast. Conveniently located near a mall

Plussat: Breakfast was very good. Room was very comfortable. I decided to stay another night while in Lima. Room service was top quality. Staff was helpful

Miinukset: some construction noises during the day. everything else was great.

Plussat: The location.

Miinukset: The hotel is really old, I have been to Melia hotels in other country and I found the standard in Lima very low compare to the other Melias where I stayed. Some of the food serve at breakfast was not fresh. The pool is very small and is right next to a busy road.

Plussat: The room is very big and is with comfortable bed!

Plussat: Location , room size, cleanliness

Miinukset: Staff flexibility, took to much to get a room and 5 technicians visit to make the safe box work I got a room in the 3rd floor and it was a little noise

Miinukset: Smell was coming because of the carpet. Very humid smell!

Plussat: The hotel was a little dated, but convenient enough for a short stay. The room and bathroom were spacious and clean, bed was super comfortable. Staff was friendly.

Miinukset: Several elevators were not working, so I frequently had to wait up to 5 minutes to get either to the lobby or my room - a nuisance. Even with windows closed, I could hear the noisy Lima traffic (slightly better at night). Room temperature: I had a few hours to spare and work in my room and it was SO cold! Mentioned this at reception and they brought a space heater, thankfully.

Plussat: Service

Plussat: The staff was courteous and they were ready to help in any situation.

Plussat: Everything

Miinukset: None

Plussat: We liked everything. The room was clean, the breakfast excellent, the personnel was great. All was very nice.

Miinukset: We don’t have to answer this question.

Plussat: Everybody was very nice and helpful food excellent, room very comfortable y very clean. I have an issue with bathroom and it was resulted immediately.

Miinukset: Nothing. Everything was superb

Plussat: Everything. Friendly staff, clean facilities and the staff were extremely accommodating with all our requests. Thank you so much Sheraton Lima!

Plussat: nice and good place to visit

Plussat: Recptionist TRISTY HERRERA’s dealing with the customer was excellent. I stayed there for 6 nights and last 2 days extension was only because of her good behaviour.

Miinukset: Very disappointed with the staff and general response from the hotel. The first day we only had warm water and the second day literally no water to shower. We called the Help Center requesting help and had to go to the lobby and explain the situation again. The response was "we will review the situation". Zero interest in helping us, providing us with a solution or even asking if they could do anything at all to solve the situation. I would not recommend this hotel.

Plussat: Rooms are spacious, very comfortable and staff is willing to help with everything. English speaking staff at reception. Breakfast is large, many things to choose from.

Plussat: This casa Andina select is a valuable and nice place to stay, clean and comfortable, and good location, safe and convenient, there are some restaurants and supermarkets to go. Will recommend to our friends!

Miinukset: None

Plussat: Wow a 5star quality hotel for 4star price! Wonderful facilities, amazing breakfast you can even order from menu if you cannot find something at buffet, not too far walk from metrobus station. Big luxurious towls, fast elevator, Staff excellent, good bed. Only thing was we had to ask for was two point plug because our room didn’t have but they lent us one from reception with no hassel.

Miinukset: Nothing

Miinukset: Tenth floor plumbing has problem with consistent water temperatures in sink and shower. When someone else where in the hotel turns on their water or flushes a toilet, the temperature shifts. The toilet does not always dispose of solid material with one, two, three or more flushes.

Plussat: Location and breakfast

Miinukset: Noisy - both road and internal noise Not enough free water Shower hot and cold

Plussat: The staff of the hotel is fluent in the English language for the non-Spanish-speaker, and I received nothing but kindness from everyone at the hotel. For those contemplating the breakfast option, it's a simple buffet that allows for a quick refreshment for the morning before leaving for your daily activities, nothing more and nothing less, which is exactly what I expected and exactly what I needed.

Plussat: Our stay at the Casa Andina Select was great! Their staff and service was excellent. They have an incredible breakfast selection as well. I would highly recommend this hotel if you’re staying in Miraflores.

Plussat: Ángel at the front desk helped me always with a smile! Staff in general very nice and ready to help.

Plussat: central location, safe and nice walk to the ocean restaurants and shops along the main street.

Plussat: Location was perfect. Buffet breakfast is good. Staff is friendly. It has a restaurant and a spa.

Miinukset: Information on how the account their open for guests should be clearer. Make sure YOU indicate you would prefer to have an open account for miscellaneous. Do not take it for granted even if you had given your credit card.

Plussat: Great helpful hotel staff, breakfast and beautiful bouquets of fresh flowers. Has sauna and gym.

Miinukset: Stayed in room 501. First step into the room gave not ventilated room smell. Needs some refurbishment as seems nothing was done since hotel built.

Plussat: Breakfast was nice and quiet - good selection/variety of breakfast foods

Plussat: A good price in a safe area.

Miinukset: Broken room safe & dinner menu limited to primarily fish dishes. My friend doesn’t eat fish. ( staff was gracious enough to make her a hamburger!)

Plussat: Location

Miinukset: Old property

Plussat: The bed was like a cloud

Miinukset: The gym !! There is not a gym!! One old machine

Plussat: Location, spacious rooms, breakfast, wifi

Miinukset: I had a good stay but it is time to remodel rooms

Plussat: Staff & room excellent

Plussat: good location

Plussat: Staff very very good

Miinukset: Bad dining experience

Miinukset: Food selection for breakfast. Needs more variety.

Plussat: Excellent brrakfast Helpful staff Big quiet confortable room V Wi-Fi OK Gym just Enough

Miinukset: Shower no curtains or glass flood floor-Easy to fix A bit expensive

Plussat: Staff helpful. Big comfy bed.

Miinukset: Early check in wasn't a possibility. Limited equipment in the gym. Small pool

Plussat: I had a suite which was very comfortable and great value. Restaurant was great value for money and so was the breakfast.

Plussat: gym very pore

Miinukset: food

Plussat: Good location. Big room and comfortable bed.

Miinukset: Staff were not very helpful but maybe it was because we didn’t speak Spanish. The room could have been cleaner.

Plussat: Comfortable and well located, great breakfast variety, and helpful staff

Miinukset: Laundry service is expensive; needed ear plugs to sleep on the lower floor levels (drivers in Lima are fond of their horns)

Plussat: It was clean and comfortable

Miinukset: The towels have had better days

Plussat: Breakfast was very good.

Miinukset: Didn't provide washcloths. As a tourist hotel, should provide even though not the general practice in Peru.

Plussat: The location in Miraflores is really good for people who like to be able to explore the near surroundings on foot (eg being very close to the Love Park)

Miinukset: I would have liked to have tea and coffee-making facilities in the room, and also a supply of drinkable cold water (I don't expect to have to buy drinking water in a 4-star rated hotel). And there was no plug in the bathroom sink. Overall, the hotel was reasonable but unremarkable.

Plussat: Good breakfast

Plussat: Was surprised to get a decent rate during the panam games (which we were not here for). Hotel was clean. Staff was friendly. Food at restaurant was very good.

Plussat: GOOD LOCATION. BREAKFAST BUFFET WAS OK

Miinukset: THE ODOR IN THE ROOM WAS ALMOST UNBEARABLE, HAD TO CHANGE ROOMS TWICE, AND IT WAS BECAUSE OF THE CARPETING IN THE WHOLE HOTEL. ADD THE HUMIDITY OF THE CITY AND YOU'RE BREATHING FUNGUS TROUGHOUT YOUR WHOLE STAY. IN GENERAL THE HOTEL NEEDS MAINTENANCE AND REMODELING. FOR ONE NIGHT AND NEXT MORNING UNTIL 11:00AM WE HAD NO HOT WATER! STAFF WAS NICE BUT THEY SEEMED UNMOTIVATED, NOT OVERLY NICE, EXCEPT FOR THAT VERY SWEET CHOCOLATE LADY.

Plussat: The around hotel is beautiful.

Miinukset: The hotel was great!

Plussat: The staff were very friendly except the female who checked us in who was curt, unfriendly and stubborn. She spoiled an otherwise perfect professionalism from the staff. The hotel was in a great location, very quiet with a nice park outside.

Miinukset: The hotel looks a little tired t least in the corridors and the room. Although very clean it needs investment.

Plussat: The hotel faces a beautiful and serene park which blocked out the traffic noise. There is a hydration station in the lobby where I could make tea every night and rehydrate with fruit water when leaving and returning. The breakfast buffet was great and included eggs to order. The room safe was big enough to hold a laptop.

Miinukset: One of the elevators was not working. The Wifi could have been better. We had to ask 3x for new log in information.

Plussat: Great restaurant. Food in Peru is awesome. The hotel did a good job representing Peruvian food.

Miinukset: There was 2 spiders.

Plussat: The room is very clean, and get tidied up 2 times a day. Staff are very friendly and helpful. Food - breakfast and lunch are very good, especially the 75Sol lunch buffet is quite worth the value. Bar is also good.

Miinukset: a bit noisy in the day time, due to re-decoration? I tried to sleep in the morning and afternoon due to long flight, but was waken up many times. also slamming doors of guests, or cleaning staff...

Plussat: The rooms are very comfortable and the location is good. Breakfast in the mint Inc is good as well

Plussat: The location

Miinukset: The rooms

Plussat: Nice rooms opposite park

Miinukset: Very noisy from Outside as thin glass . Were woken up every morning about 5 with delivery trucks buses etc beeping horns. Also opposite park where dogs were barking all the time . We had 5th floor which was one under penthouse so lower floors would be worse as only 7 stories high . Also pool area was closed for maintence . We weren’t informed otherwise would have stayed at another hotel