Mekka hotellia

Plussat: Every thing was excellent

Miinukset: Nothing

Plussat: Everything was great. Breakfast had very good variety and lots of choices.

Miinukset: No parking in the Hotel.

Plussat: Clean and elegant

Miinukset: Nothing

Plussat: Excellent location , professional staff, very delicious food , the room facilities and decoration were quite amazing

Miinukset: You need to take elevators to get to your floor which could be a time consuming , a small lobby

Plussat: It's good for the family

Miinukset: None

Miinukset: Why my booking cancel

Plussat: The cleanliness was goodcomfo

Plussat: Everything’s was perfect

Miinukset: Nothing

Plussat: All is

Plussat: slightly far very good spread courteous staff excellent service timely service

Plussat: The view and room design.

Miinukset: The services , the food

Plussat: Staff very very helpful and friendly in spite our visit was during high umrah season

Miinukset: Toilets need some renovation

Plussat: Almost everything. Food, courteous staff, Location, fast check-in, clean rooms etc.

Miinukset: The room was a bit tight as I was with my mother who uses a wheelchair. They should have a disabled washroom in the main reception as I could could not take my mother, who was on wheelchair to the ladies washroom.

Plussat: Very near to Haram , very nice lobby with very cooperative staff , clean rooms and new furniture

Miinukset: The only thing deficient is that no Haram view

Plussat: Break Fast is sumptuous Location is best suited

Miinukset: Everything is fine

Plussat: Easy booking process nice customer service clean room quiet room

Miinukset: Old facilities

Plussat: All things were excellent

Miinukset: Non

Plussat: Good staff Best location

Miinukset: Good location

Plussat: Location is great staff is friendly

Miinukset: Comfort room too much leaking I cannot take shower and my family and when I ask to change my room they inform me all the rooms same like that

Plussat: Not Far Away From Al Haram And Low Rate.

Miinukset: Easy check in check out.

Miinukset: Did not like elevator because you have to keep moving from one to the other. It is a waste of time.

Plussat: The front desk staf really make my day in Makkah. If I am not mistaken his name is Ayzad, the way he treat me absolutely 5 star

Miinukset: None

Plussat: everything

Miinukset: nothing

Plussat: professional staff, luxurious facility and five-star breakfast

Miinukset: late check in

Plussat: Everything was great for me

Plussat: Every thing excellent

Plussat: every thing

Plussat: Kaaba view

Miinukset: Spicy food was not found

Plussat: Location is near to AlHaram, room with Kaaba view. Elevator is fast, dont have to wait for too long. Good room service.

Miinukset: 1) I have to scan my sling bag every time I enter the hotel without knowing what actually they’re looking for. 2) Breakfast option is quite limited, with same menu repeated every other day. Not very much variety

Plussat: Prayer room location fantastic

Miinukset: Many lifts ,very difficult to go and come through the lifts and exits Through the commercial complex

Plussat: spacious.

Miinukset: price and staff cleanness

Plussat: Location

Miinukset: Nothing

Miinukset: Nothing

Plussat: Overall excellence

Plussat: Luxury hotel

Miinukset: Non

Plussat: Clean, comfortable room with good facilities. Friendly staff Great location with partial view to Masjid al-Haram

Miinukset: Couldn’t remember anything

Plussat: Location and the size of the room and the restaurant was very delicious

Miinukset: Some of the furniture wasn’t clean and there is no sound proof in the room

Plussat: everything

Miinukset: nothing

Plussat: Overall the experience was amazing from the moment I checked in until check out time. Location, room, food and staff were excellent

Miinukset: Two comments for improvements. 1- It takes long times for the operator to pick up the phone and they take also long time to execute your request 2- The amenities in the room ( towels, water bottles, cups...etc) were set for two Persons only while the booking was made for three persons

Plussat: Rooms are big and nice

Plussat: Spacious rooms Good location

Miinukset: Room cleaning needs improvement Meat quality not that good

Plussat: It generaly is good. However, the experience that i have is making me so annoying .. I dont recommend it.

Miinukset: tHE STAFF IS REALLY BAD..Also, the process of paying takes for ever and they are not corporated at all. So again I dont recommend it right now unless they change their policy.

Plussat: The staff were exceptionally friendly and helpful. The room was well equipped and comfortable.

Plussat: It’s good modern hotel

Miinukset: Staff not cooperative and don’t know hospitality they r just there to make money because of Mecca location and don’t bother if someone don’t come again after their behaviour if u say rate staff from 1 to 10 I will give 1 number really bad behaviour I will not book this hotel again

Plussat: Room not ready and need services Price to high Business center too expensive Housekeeping delayed

Miinukset: Location

Plussat: location and service friendly staff

Plussat: Location is excellent. Breakfast buffet was good.

Plussat: Every thing

Miinukset: nothing

Plussat: Location Cleanliness and facilities Rooms a bit over decorated,but calm and spacious

Plussat: Every thing

Miinukset: Nothing

Plussat: Every thing flawless service

Miinukset: Non

Plussat: Every thing was outstanding.big thanks for all the hotel staff espically mr anmar how was very freindly and helpful person.

Miinukset: Zamzam coffee is expensive and om ali sweet was not as expected.

Plussat: the room and facility were elegant

Miinukset: the room service and resturant were really expensive the safa resturant buffet was costly yet the food served was okay not tasty room service is costs alot but quick

Plussat: Literally Everything

Miinukset: Nothing

Plussat: Location is excellent just 1 minute walk to alharam and down the hotel there's nice mall called markaz makka altijari have good restaurants and assorted v.nice shops selling everything u want

Plussat: AN EXCELLENT LOCATION. MANY SHOPPING FACILITIES AROUND. FRIENDLY STAFF

Miinukset: The shower was fixed to the wall not hand shower set.

Plussat: Every thing

Miinukset: Nothing

Plussat: Close to kabah

Miinukset: Amount charged

Plussat: The most location

Miinukset: The breakfast qoulity poor

Plussat: The staff very good.. The house keeping Mohammed Salim and munir are very good. I like Salim's smile.

Miinukset: My request was non smoking floor. But it seems there a guest heavy smoking. The condition not working at lane.

Plussat: Service Food Customer service Location

Miinukset: Old Vintage

Plussat: Clean , close to haram

Miinukset: Expensive

Plussat: Location is closed to Haram

Miinukset: Staff at the reception are rude. They don’t understand how deal with each client first come first served. I was the first in the queue and she made me wait serving other people behind me. Worst than this never apologized. It took me 30 minutes to check in. The room’s furniture is too old and extra beds wasn’t comfortable. I stayed 5 days room service didn’t change the bedding sheets, toilet floor wasn’t wiped for the past five days unbelievable. The hotel shouldn’t be 5 stars at all. Major problem they charged me debiting my credit card used for booking and obviously the payment did appear in my bank account statement. But Makkah Hotel stated the payment didn’t reach them. The manager came and said that I have to pay again. She didn’t care about anything I said about the debited money from my account. I did show the manager my bank account statement and sent a copy to her mobile phone to make sure that the payment when through. The hotel and its staff simply exploit my trust. (I have all docs to prove that hotel charged me twice).

Plussat: Great location, quiet, very clean, all your needs around you,,,

Miinukset: Taxi price from hotel heir

Plussat: The staff was so helpful kindly epically Majed from reception thanks so much

Miinukset: Nothing

Plussat: Hotel location is excellent and the services are excellent too

Miinukset: My reservation in booking is for four persons as stated in in reservation. The hotel told us it is only for two persons. I tried to contact booking but they did help me.

Plussat: Very professional staff, very clean and a very delicious food.

Plussat: In general was overall good

Miinukset: Parking charges , breakfast , other rooms easy to hear and naughty babies can’t be controlled

Plussat: Clean rooms, breakfast and staff

Miinukset: Room space specially the room with 3 beds, so tight.

Plussat: Private elevator and connected to the mall

Miinukset: Peace, mercy and blessings of God Please check your reservation 155828357990 Because he did not enter the system until now

Plussat: Ambiance of awesome

Miinukset: Non

Miinukset: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!

Plussat: Very nice breakfast lounge. Courteous staff.

Miinukset: Transit Lift

Plussat: Location services cleanness and good breakfast

Miinukset: Nothing worth mentioning

Plussat: very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion

Miinukset: nothing

Plussat: Friendly and helpful staff. Near the Haram.

Miinukset: The carpet was not clean. A bit distance until I reach the Haram due to the mall entrance.

Plussat: Location

Miinukset: Reciption front desk staff

Plussat: Too much noise

Miinukset: Umrah

Plussat: I liked it because it was near the Haram and the market was very clean

Miinukset: No thank

Plussat: Perfect location. Abraj mosque downstairs. Lots of shopping options. Reception staff very friendly.

Miinukset: Restaurants too small for the number of guests. we had to wait for a table to be available to have the included breakfast. Also the restaurant reception desk was not manned at times making us wait for the staff first before waiting for the table then wait in a long que to get fresh fried eggs as there was a single cook on a single stand making them. Also i think lifts need to be a little smarter.

Plussat: Our housekeeping was really friendly and clean it really well. Thumbs up to him. Yusof was his name if not mistaken.

Miinukset: Should had got my room right the first time instead had to keeping coming down twice to change room.

Plussat: الفندق نظيف واستقبال شرح

Miinukset: مكان الافطار لا يوجد اطلاله مميزه... قرب المكان من السوق يعني لازم تنزل للسوق اذا بتطلع على الحرم وزحمه السوق فظيعه

Plussat: Near to haram

Miinukset: Clean

Plussat: Replenish the instant coffee, bath gel and shampoo on daily basis.

Plussat: Hotel position

Miinukset: I made a wrong reservation 1 day less than the period I want and at check-in the front desk informed me that the reservation ends 1 day earlier so I told him I want to modify the reservation and extend 1 day extra and he confirmed, at checkout day (wrong checkout day) I tried to call the front desk and I got no response after 5 hours the front desk called me asking why I didn't do checkout till now and I informed them that I want to extend 1 extra night. Afterwards I did a new reservation on booking to extend this extra night

Plussat: Need not to wait long to get into the elevators.

Miinukset: 2 elevators needed to get down to Al Haram.

Plussat: Breakfast included

Miinukset: The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.

Plussat: All ok and good

Plussat: The location is nice to perform Umrah & Hajj

Miinukset: The ground floor escalator needs good air conditioning.

Miinukset: Beds in the room

Plussat: It was a great experience for me n my friends.

Miinukset: Refrigerator is not working and not many choices for t.v channel.

Plussat: Nice to meet all the staff I met. They’re helpful. What an excellent service!

Miinukset: To be honest I literally haven’t found anything I don’t like. Everything looks great and professional.

Plussat: Very Neat and Clean hotel with good location. a little hike while coming back from haram but still very near. King Fahd @ Abdul aziz gate are bit far but King Abdulla Gate ( New extension ) is quite near.

Plussat: Quite clean

Miinukset: distance to center is too far. water pressure was very small inside bathroom. parking was for extra 120 SAR per day. breakfast menu was for 1 star hotle.

Plussat: Everything was very good

Plussat: Room survice,

Miinukset: To put more type of main course in the buffet

Plussat: The location and cleanliness

Miinukset: The crossing the road u have to work on it it is dangerous

Plussat: Everything.....specially food

Plussat: Only the staff members especially Abdullah ba Jammal who deserves a promotion. Another thing is the variety of access to Haram.

Miinukset: It's really the first experience with me . I noticed it was a higher price among its competitors but with no justification for the difference in price. The hotel has no triple room available on booking.com but in fact every double room is equipped with a folded bed which is exploited by the administrative policy to bargain outside the boundaries of booking.com.

Plussat: Spacious junior suite, and Great location.

Miinukset: Breakfast buffet below average for five stars hotel.

Plussat: Every things are fine

Miinukset: Nothing

Plussat: Good location. Good breakfast.

Miinukset: Check in not-smooth. We were Not notified of emergency alarm "test".

Plussat: Location

Miinukset: Breakfast not good

Plussat: Very close to Haram

Miinukset: Parking is expensive Some reception staff aren’t well trained. Checking in and out takes quite long time

Plussat: Clean room and friendly staff

Miinukset: It was mentioned that the room has a Haram view but only small peripheral part of the haram could be seen.

Plussat: Every thing was great

Miinukset: Nothing went wrong

Plussat: Location is excellent Food & service was great

Miinukset: Bathroom was small and water drain system was slow. Waiting time for elevator was around 10 minutes on the weekend. Weekdays no problem

Plussat: Location is Excellent.

Miinukset: The washroom are small heaving trouble to enter in shower. Breakfast should have more options for Asian food.

Plussat: Good

Plussat: Service

Miinukset: Cleaning

Plussat: everything!

Miinukset: nothing

Plussat: Everything was perfect. Very close to al haram and there were shuttle provided for 24/7 every 5minutes. The receptionist leader, Abdullah was very helpful and kind during our check in and upgraded my room. The cleaner asked everyday to clean our room. The indonesian chef is very good, always entertain us everyday to buy briani and shawarma at the lobby area.overall it was Unforgetful experience.

Miinukset: NOTHING !!!

Plussat: Breakfast was excellent, especially Mr. Rafeeq and team service.

Plussat: All are great

Miinukset: None

Plussat: Great location, worth for money

Miinukset: Laundry service very expensive, prices too high

Plussat: Daily to clean the room without to inform the staff responsible for this issue

Miinukset: Beds were really uncomfortable and customer service was bad

Plussat: I liked the fast services by the housekeeping team

Miinukset: The late respond from the front dest employees

Plussat: Everything.. especially the staff

Miinukset: Nothing

Plussat: nothing all perfect

Miinukset: none

Plussat: Very near to haram

Miinukset: No gym facilities in 5 star hotel

Plussat: Excellent service Prompt and efficient check in by Walead Alsharif⭐️

Plussat: Every thing

Miinukset: Nothing

Plussat: The distance to Haram al-Sharif is only 50m and the room is very clean. The staff are very helpful and greet us with smile every day. We will definitely stay there again, in shaa Allah.

Plussat: Very close to Alharam

Miinukset: Not very clean For the price I have paid meals should be included

Plussat: 1. Friendly staff name Waleed Abu Hammoudi 2. Location

Miinukset: Hotel staff didn't and refused to provide few things: 1. Prayer mat 2. Toothbrush 3. Pen

Plussat: Good view of the kaabah. Average breakfast. Other nearby Hotels offer better menu

Miinukset: Breakfast Menu and breakfast lounge very small

Plussat: Location

Miinukset: Old and over used furniture

Plussat: Location

Miinukset: Furniture is not well organised Toilet maintenance is very poor.

Plussat: Easy access

Miinukset: Too much crowded

Plussat: Close to al haram.

Miinukset: The room decor and furniture is just a 3 star standard. The lift is pretty crowded close to prayer times.

Plussat: None

Miinukset: Room service

Plussat: location is excellent but break fast di not met my expectation specially tea and coffee

Plussat: good bf - no issue

Miinukset: more cleanliness

Plussat: location

Miinukset: everything's fine

Plussat: Location room staff

Miinukset: Wait till 4 Pm to get room

Plussat: Location

Miinukset: I booked room for 4 prison and they give 2 single bed and anther 2 bed smaller Not like the one it should be

Plussat: Location is the best one in Makkah so far, Facilities top notch, Nearby Shops serve great food & offer quality products.

Miinukset: Breakfast is a little pricey. Room lighting was very low. Room ain't sound proof. Noisy at times.

Plussat: nothing

Miinukset: all

Plussat: Hosptilty. Caring

Miinukset: Good staff. Excellent hospitality especially Sameer. Enjoyed the time here.

Plussat: Atmosfer

Miinukset: Sounds

Plussat: Breakfast was good as well as shuttle service!

Miinukset: Checkin took time,receptionist was smoking out side nd didnt come after watchng that a family is waitng for receptionist to get checkin nd start ramdan umra as soon as possible,as we were in ihram,he was carefree!

Plussat: Value for money Location near kudai Parking

Miinukset: Furniture need refurbish or replace

Plussat: Receptionist Mr Suleman was best at hospitality. Kids corner was well secured and monitored. Bus service was functional. The Nepali assistant were very cooperative specially Abdur Raheem. Other assistants from remaining countries were however found complacent.

Miinukset: Room service can be improved upon. The cafe and kitchen service as reflected was not functional. The security aspects were however excellent.

Plussat: Clean room and comfortable bed

Miinukset: Nothing to mention

Plussat: A complete mental peace..excellent hospitality shown by hotel staffs

Plussat: Punctuality of shuttle and professionalism of staff

Miinukset: Nothing

Plussat: Closer to masjid haram. Excellent food.

Miinukset: Nothing

Plussat: Receptionist was friendly and helpful. Room was clean and spacious.

Plussat: none

Miinukset: i request king bed they give me twin, the admission was at 4 pm that mean i spent 6 hours on couch waiting bad hotel bad staff unfriendly staff

Plussat: Location

Miinukset: 1- totally not equally as much as the star rating, I visited other hotels with below stars & had a better quality. 2- room service was not answering 3- dry clean is not available in all accessible times in others. 4- Desk staff are good but couldn't be sufficient for the crowd. 5- overall, they are not prepared enough for the crowd.

Plussat: Cleanliness and co operation of the staff

Plussat: Except location which is little far approx. 900M from King Abdulaziz gate, rest is perfectly fine including staff, room and services.

Plussat: Location

Miinukset: The desk staff are ignorant

Plussat: Every thing

Miinukset: All ok

Plussat: Near Masjid Alharam

Miinukset: Before parking is free, now you have to pay at discounter rate.