Mekka hotellia

Plussat: Location

Miinukset: Lack of cleanliness Stink Delay in room readiness Lack of flexibility

Plussat: An ideal hotel for families or if your going with friends/group, great location close to the haram, the staff were really good and the breakfast provided had soooo much selection so you will definitely find something you like from cereals to total English, I would definitely be recommending this hotel to my friends and family In shaa Allah

Plussat: Very nice staff and very good behavior. Very well mannered staff. Polite and friendly. Presentable and cooperative. No parking problem. Wheel chair facility was wonderful easy to get it Good room cleaning, style and design

Miinukset: Breakfast was not for the price paid. The fired eggs very hard, looks like not real and not fresh Some more items can be added in the main course as compare to the price. If cover the parking area, it will be good for guests attraction

Plussat: Location and Manager (who solved our issues immediately)

Miinukset: Noisy Renovation work, Very less staff, couldn’t handle the guest during busy time, specially in the restaurant.

Plussat: The food at the restaurant was tasty and quite nice. I came early morning and the clerk nicely accommodated me although my checkin was scheduled for 5pm. I appreciated that.

Miinukset: The first floor smelled of mold. It appeared that there was water damage on that floor. Further, the room was very dirty. I saw droppings of mice as well as dead roches . We ask the room cleaner to clean the bathroom as it was really nasty beyond words. It looked as if it hadn’t been clean for weeks. He came to apparently clean it however, on inspection it just looked like he picked up the roach in the bathroom, changed towels and toiletries and just wiped the floor. The bathtub and shower head were not cleaned. Also, I will add it appeared the whole hotel might have been understaffed as when we went for breakfast there weren’t any available tables as the dishes were not cleared from previous customers, and this was about 7:30 am. We had to ask for a clean table. Although the breakfast was not bad, I felt presentation could have been better.

Plussat: overall good

Miinukset: nothing to mention

Plussat: Close to haram

Miinukset: We were asked to wait 1 hour before check-in due to room not ready. The price too high especially during ramadhon. Don't want to do hasanah/sadaqoh?

Plussat: Location is very good

Miinukset: Why my booking cancel

Plussat: Location near to Haram.

Miinukset: Everything especially parking.

Plussat: Location is great, staff are friendly

Plussat: -The hospitality of the staff and cooperation -Location -breakfast delicious

Miinukset: A bit expensive Check in was a bit late and the room was just cleaned and the carpet was wet (wet cleaning)

Plussat: Everything was perfect, the staff, the location, the facilities, the service was so so perfect.

Plussat: Best hotel I stay in mecca Staff so friendly and support

Miinukset: Nothing

Plussat: by mistake i did two booking for same day same place

Plussat: The splendid vue of the kaabs

Miinukset: The food

Plussat: Flexible with checkout ! Le You finish your prayers unlike others! Best in jabal omar area.

Plussat: Overall excellence

Plussat: Amazing hotel with all the facilities that you expect. Very near to haram and easy access. Staffs are really professional and helpful. Rooms is very clean and well maintained. Tasty and wonderful breakfast and selection food was great and covering almost all ethnics.

Miinukset: Water pressure in the bathroom and quality of hand shower

Plussat: The staff were exceptionally friendly and helpful. The room was well equipped and comfortable.

Plussat: The Staff were very friendly, kind and helpful especially Abdullah Z'aiter. The breakfast is perfect. The location is excellent. The hotel facilities meet all of my expectations. The hotel security is available all around the hotel's access doors.

Miinukset: there is nothing that I did not like in the hotel.

Miinukset: Did not like elevator because you have to keep moving from one to the other. It is a waste of time.

Plussat: Everything about the hotel is great. Staff, facilities, location and services...

Plussat: actually amazing staff and very nice hotel, breakfast and all facilities

Plussat: Makka as a place

Miinukset: The construction of the hotel is too complicated.You keep going from one lift to another to reach where you want or at least your room!!!

Plussat: When I enter the environment was great and when check in on counter service I got was excellent services by front desk and really appreciate the person who checked in I would like to come back on the same hotel

Miinukset: Suggestions for parking or driver who came to pick me up was really wrost the security officers where so mean . They where dogging from one officer to other and smoking cigarettes I would suggest that one of staff people got to help for getting in and out Thanks

Miinukset: Very crowded and painfully SLOW elevators. Every time have to change two elevators to go to Haram. INCONVENIENT.

Plussat: Location, VIP buffet @ 29th floor, Kaaba view was amazing from our room.

Miinukset: Water stand while u take bath , not enough slop so water drained right away, when u take bath water stand on floor , asked house keeping to send me wiped which was not provided, this was the only thing was un pleasant n that's why I gave this hotel 4 star.

Plussat: Location

Miinukset: Rude and unprofessional staff Terrible layout of hotel lobby and main floor Poor customer service Duty manager did not address my concerns I was not given any information about the facilities and no direction on how to get to my room or to the haram I don’t recommend anyone to stay at this shitty hotel

Plussat: - The breakfast was tasty with lots of - Hearing Athan from the room - housekeeping is good

Miinukset: The room's door was to heavy to open, I think there was proplem in the door itself. You need to use different elevators in order to reach to ground floor "Haram". The Haram view will be much better if I got room in higher floor than floor #2.

Plussat: Prayer room location fantastic

Miinukset: Many lifts ,very difficult to go and come through the lifts and exits Through the commercial complex

Plussat: Location location location Clean facility & comfortable bed

Miinukset: Check in was slow. Staff were ok. Very inconvenience of elevator access in /out.

Plussat: Service Food Customer service Location

Miinukset: Old Vintage

Plussat: Very near to the Grand Mosque ..Room is spacious and clean ..Service is excellent and breakfast is great

Miinukset: Nothing

Plussat: Best location: 2-3 minutes walk to Mosque (from main hotel hall to gate fahad) Great staff from reception to room service Fast check in and check out Very good breakfast and with extremely big range Building attached to mall and plenty food options outside in the food court Fast and easily available lifts 10 of 10. Will stay here again

Miinukset: Every thing was good. No issue at all. Had three rooms and they managed to keep them all at the same floor. Good customer services

Plussat: The distance to Haram is perfect, you can reach Kaaba in 7 min. All staff are helpful specially Raza Ahmed in the Executive lounge is very polite & professional.

Miinukset: The breakfast buffet needs to be enriched with more varieties.

Plussat: Location

Miinukset: The hotel is very very very old.... Needs serious maintenance... Rooms aren't as clean as shown in pictures...

Plussat: We were so happy to receive a cake in recgonition of 48th UAE National Day. Staff are very friendly and helpful. Thanks alot.

Miinukset: When we checked in, I was requested to pay the remaining amount of booking which I did..at the time of check out i was told that full amount was not paid and they forgot to deduct tax and service fees.. I was a bit confused.

Plussat: Location Cleanliness and facilities Rooms a bit over decorated,but calm and spacious

Plussat: Very easy to get in and out to haram, rooms are clean, room size is good and breakfast is wonderful! On top of that price was reasonable.

Miinukset: None!

Plussat: Location

Miinukset: Cleaning

Plussat: the room and facility were elegant

Miinukset: the room service and resturant were really expensive the safa resturant buffet was costly yet the food served was okay not tasty room service is costs alot but quick

Plussat: Facility and people reception

Miinukset: None

Plussat: 12 elevators, very little wait time. Prayer room is large with multiple windows overlooking king khalid gate (Mecca). Very clean, reliable room service.

Miinukset: Checkout was slow, they required a checkout ticket to relase my luggage which the clerk forgot. Average breakfast. Overpriced in room dinning.

Plussat: Everything

Miinukset: Nothing honestly

Plussat: Location

Miinukset: the room was very narrow. not good value for money. the food is average

Plussat: Great hotel with nice location

Plussat: Great location, a mosque overlooking the Haram in the 3rd floor in case you can't make it in the Haram. Lots of restaurants and shopping nearby. Room was quite and comfy.

Miinukset: Had a room with no view.

Plussat: I was travelling with my elderly father. This was my second time at this hotel. Location was great. Night staff who greeted us at the counter around 2am on Nov 11 was extremely helpful, courteous and accommodating. Kudos to them.

Miinukset: No issue. Just a side note, I think they can add more items for breakfast.

Plussat: Excellent location Wonderful staff Overall cleanliness

Miinukset: Breakfast menu has a lot of room for improvement. It is time to upgrade hotel bathrooms.

Plussat: Breakfast included

Miinukset: The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.

Plussat: Only location

Miinukset: I am a regular visitor here.Carpet cleanliness was like 1/2 start hotel... I raised the same issue during my stay in Feb. 2019 However, situation is more worst now.Most probably it would be my last stay in this Hotel.

Plussat: Close to Haram with easy access

Miinukset: - Asked about higher floor , receptionist stated unavailable without bothering to check - Room given was on the first floor . When booked it stated city view but was facing construction area of haram extension with lot of construction noise that can heard during the day and night - Breakfast was ok , but big variety comparing to 5 star hotels breakfast

Plussat: The staff was really helpful and efficient. The properties was nice and clean. Im highly reckonmend this place.

Plussat: Location is excellent 5 minutes walking distance to the Haram new extention

Plussat: Room survice,

Miinukset: To put more type of main course in the buffet

Plussat: Staff were courteous and went above and beyond. They were very eager to please us and offered an exceptional welcome. Breakfast was good and the selection was diverse and changed to offer additional selections. We were there just for three days and went to breakfast for two days. Proximity to the Al-Haram and frequent shuttle services. This hotel is very clean and close to everything you need.

Miinukset: Beds were very hard. Every family member complained about the firmness of the bed

Plussat: Every thing

Miinukset: Nothing

Plussat: Very clean, helpful staff, buffet breakfast

Miinukset: The room was really big enough for 4 people but it would have been better if there is 2 toilets

Plussat: Great location, worth for money

Miinukset: Laundry service very expensive, prices too high

Plussat: Everything else Breakfast was very good Relative walking distance from the haram although will take about 5-8 mins Shuttle bus available Very beautiful looking hotel I really liked the art work here and there Good views Hear the adhan from dedicated speakers in the morning small shopping food district just out side the hotel Lovely staff I CAN GO ON LOL.

Miinukset: Room a little small but very good Room cleaning was not done although we only stayed 2 nights

Miinukset: Beds were really uncomfortable and customer service was bad

Plussat: The hotel and everything was perfect specially the staff. Notably Rafiq and Captain Ban Bang from the morning breakfasts. Always greeted us with a smile and constantly asked if we wanted anything more. Overall had a very pleasant stay.

Miinukset: The only thing wrong with the property was the shower door which had a little leak, yet after contacting the property they sent out an engineer to fox it quickly.

Miinukset: Bus shuttle waiting time

Plussat: The location and how friendly was the staff. Also, the hotel has a chargeable parking lot which is cheaper than the public parking fees.

Miinukset: Three things: 1. The breakfast provided by the restaurant was not upto the hotel's standards. 2. In who's regulations, the check-in time is 5 PM while the check-out time was 12 PM and can be extended as a gesture to 1 PM? 3. Taking shower in a cold water was a hard idea. I read someone before commented about this and I had to do it.

Plussat: Not Recommended at all!!!!!

Miinukset: Smelled like mouse nest, very dirty. I regret I booked in this hotel. I cancelled my staying. I only stayed for one night only. I couldn't stand it.

Plussat: The staff is very good

Miinukset: The hotel falsities is very poor the room access card not working all the time and wasting a lot of time to go to the reception without any action, the hotel is very far from haram and not recommended

Plussat: Close to alharam

Miinukset: Aircon thermostat doesn't work. Only cold air.

Plussat: Advicing everyone to stay in swissotel .. very close to al haram Helpful staff ... Amazing services.. very happy with it ... And sure would love to go there again

Miinukset: Peace, mercy and blessings of God Please check your reservation 155828357990 Because he did not enter the system until now

Miinukset: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!

Plussat: Location, breakfast and clean rooms .. Overall very good experience..

Miinukset: Check in process and reception staff is limited and very slow..need to increase the staff and make the process faster..

Plussat: Room was awesome Single bed was much bigger than any single bed in a hotel all over the world. Comfy weighted blankets and clean . Staff was super awesome.helped us in early check in and upgraded our room with harram view Breakfast was super good with plenty of options and huge dinning area . Very impressive .

Miinukset: Comparing with other hotels in clock tower ,it is the farthest hotel from the rest of the bunch ,but even then its ok. The lobby is extremly noisy and unimpressive . Dirty counters and shelves pasted with tapes.dsnt look like a world class hotel lobby at all. Different elevators for different floors which i understand is to keep the crowd divided but sometimes its really irritating as u land up in wrong floor and then no lift from there.

Plussat: Location was very comfortable specially for older people,very near to haram Food was delicious

Miinukset: At is not according to 5 stars hotel standards

Plussat: Everything

Miinukset: None

Plussat: Clean Friendly front desk staff Fast room service

Miinukset: Staff in the reservations office were extremely unhelpful and were trying hard to cancel my booking on the same day I was suppose to check in although I told them many times I was en route yet they were fixating in asking me to print out and sign forms I spoke to multiple officers and none were making any effort to solve my issue but they all simply said my reservation would be cancelled and I have to book again We asked for connected rooms and although the receptionist told me it was available and he will work on it nothing happened until the day I checked out The AC in my room was malfunctioning freezing the room and although the tech came twice he failed to fix it and again I was offered a room switch which again never happened despite my follow up So I had to switch off the AC to warm the room and turn it on again when it’s too hot “that was the tech’s solution” Overall it was a terrible experience and I will not repeat it nor recommend this hotel

Plussat: very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion

Miinukset: nothing

Plussat: the team are very supportive and helpful , I would thank them all. the location is vey nice and in the near to AL MAsjid al haram, and all other facilities. the place is clean , but is required more attention in this part.

Miinukset: all was good

Plussat: Location Friendly staffs

Miinukset: Small bathroom Breakfast ok

Plussat: Location is excellent Food & service was great

Miinukset: Bathroom was small and water drain system was slow. Waiting time for elevator was around 10 minutes on the weekend. Weekdays no problem

Miinukset: The room view was not the same as the picture. Bad smell. Old bath

Plussat: Excellent staff Spacious rooms. Wonderful location. Kabba veiw room was really wonderful

Miinukset: There was house fly in the room. Bathroom was extremely small, 3 star category