Mekka hotellia

Miinukset: Why my booking cancel

Plussat: Location Cleanliness and facilities Rooms a bit over decorated,but calm and spacious

Plussat: the room and facility were elegant

Miinukset: the room service and resturant were really expensive the safa resturant buffet was costly yet the food served was okay not tasty room service is costs alot but quick

Plussat: I been traveling for umrah and hajj the last decade and this hotel is the best I stayed in. Everything was good from staff, room cleanliness, check in, breakfast, everything.

Miinukset: wish elevators were fast engouh to accomadate everybody but still not that bad.

Plussat: Breakfast, close proximity to Alharam!

Miinukset: Nothing!

Plussat: Service Food Customer service Location

Miinukset: Old Vintage

Plussat: Advicing everyone to stay in swissotel .. very close to al haram Helpful staff ... Amazing services.. very happy with it ... And sure would love to go there again

Miinukset: Peace, mercy and blessings of God Please check your reservation 155828357990 Because he did not enter the system until now

Miinukset: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!

Plussat: very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion

Miinukset: nothing

Plussat: Location is excellent Food & service was great

Miinukset: Bathroom was small and water drain system was slow. Waiting time for elevator was around 10 minutes on the weekend. Weekdays no problem

Plussat: Breakfast included

Miinukset: The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.

Plussat: Room survice,

Miinukset: To put more type of main course in the buffet

Plussat: الفندق نظيف واستقبال شرح

Miinukset: مكان الافطار لا يوجد اطلاله مميزه... قرب المكان من السوق يعني لازم تنزل للسوق اذا بتطلع على الحرم وزحمه السوق فظيعه

Plussat: Great location, worth for money

Miinukset: Laundry service very expensive, prices too high

Miinukset: Beds were really uncomfortable and customer service was bad