Mekka hotellia

Plussat: It’s my favorite hotel in Makka, I always stay in Raffles when I do Omra. The staff was very polite and professional and I’m sooo happy to see the girls working with you!

Miinukset: Nothing

Plussat: From all the hotels I’ve tried in Mecca, raffles is the best. I’ve been staying at raffles for over 8 years. It’s always so clean, and the rooms are spacious and elegant. The staff are very welcoming and kind. Food is 100/100.

Miinukset: Unfortunately this time we had a bad experience with the check in and the rooms weren’t as spacious as the ones we’re used to so it was a hassle at first. But I appreciate that the staff were all checking up on us and apologizing for the experience we had. I’d still choose raffles next time I’m visiting Mecca.

Plussat: Location and room size

Miinukset: Staff are not expert, did not get anything i asked for for the room specification, lack of communication, food quality. I have visited the hotel in 2014 and it was amazing but this time their level dropped below average. Never thought that one of raffles hotel could be in this level.

Plussat: Very fast check in, elevators are quick and always available

Miinukset: Soap and bathwashes and shampoo has changed to a not good quality. Bed mattress is very used and is not comfortable at all it has sunk in places.

Miinukset: Why my booking cancel

Plussat: I like the location the clean room the breakfast the stuff are very polite and friendly

Miinukset: nothing

Plussat: The splendid vue of the kaabs

Miinukset: The food

Plussat: location great, breakfast was nice, room great and room big staff very great

Miinukset: bathroom not that clean and not in good conduction

Plussat: - Parking is limited but the hotel management has created a beautiful plan of letting customers park behind Ajyad tunnel and a driver will take the customers to and from the parking 24/7 - I was lucky to meet a very pleasant receptionists Mr. Odai (on the day time) and Mr. Abdullah AlMalki (at night shift) at the check in desk indeed very helpful and smiling all time to customers despite been very busy. - The security guards are outstanding in care and help - And I won't forget the call center lady named Mona for the great assistance and guidance and lovely responses to our needs.

Miinukset: - The room service is bad bad bad and literally you have to beg the house keepers to come and change the primary bed sheet. We found the bed sheets Soo dirty when first time we entered the room.

Plussat: Room cleanliness, Air conditioning, reception staff attitude, and customer services

Miinukset: Room service pizza

Plussat: Very nice staff and very good behavior. Very well mannered staff. Polite and friendly. Presentable and cooperative. No parking problem. Wheel chair facility was wonderful easy to get it Good room cleaning, style and design

Miinukset: Breakfast was not for the price paid. The fired eggs very hard, looks like not real and not fresh Some more items can be added in the main course as compare to the price. If cover the parking area, it will be good for guests attraction

Plussat: Location and Manager (who solved our issues immediately)

Miinukset: Noisy Renovation work, Very less staff, couldn’t handle the guest during busy time, specially in the restaurant.

Plussat: The food at the restaurant was tasty and quite nice. I came early morning and the clerk nicely accommodated me although my checkin was scheduled for 5pm. I appreciated that.

Miinukset: The first floor smelled of mold. It appeared that there was water damage on that floor. Further, the room was very dirty. I saw droppings of mice as well as dead roches . We ask the room cleaner to clean the bathroom as it was really nasty beyond words. It looked as if it hadn’t been clean for weeks. He came to apparently clean it however, on inspection it just looked like he picked up the roach in the bathroom, changed towels and toiletries and just wiped the floor. The bathtub and shower head were not cleaned. Also, I will add it appeared the whole hotel might have been understaffed as when we went for breakfast there weren’t any available tables as the dishes were not cleared from previous customers, and this was about 7:30 am. We had to ask for a clean table. Although the breakfast was not bad, I felt presentation could have been better.

Plussat: overall good

Miinukset: nothing to mention

Plussat: Close to haram

Miinukset: We were asked to wait 1 hour before check-in due to room not ready. The price too high especially during ramadhon. Don't want to do hasanah/sadaqoh?

Plussat: Charging for nothing

Miinukset: Management acting way to charge for nothing

Plussat: Good but not perfect, location, reception staff so helpful as friendly, breakfast delicious, bed comfortable

Miinukset: House keeping not professional at all

Plussat: Clean Near haram

Plussat: Overall excellence

Plussat: The staff and room size

Miinukset: I’d didn’t like the way that booking dealing with people. They send you confirmation about your request and when you reach hotel you will not get what you request . When you contact them again they blame hotel and they aske you to pay for same thing that they approve it free by email. When people reserve Double queen bed room it should be by default for 2 Guest Especially when it's the same price , I don’t no how booking reserve this kind of room for one guest . That happened to me and my friend 3 times within one month

Plussat: everything is perfect! the stuff , rooms and service all gooddd

Plussat: The staff were exceptionally friendly and helpful. The room was well equipped and comfortable.

Plussat: Everything! Breakfast was amazing. I liked the way the elevators worked,, The faculties were professional. The location is great.

Plussat: Location. V naer from haram

Miinukset: Electricity always cut off

Plussat: Everything

Miinukset: Nothing

Plussat: Location Cleanliness and facilities Rooms a bit over decorated,but calm and spacious

Plussat: the room and facility were elegant

Miinukset: the room service and resturant were really expensive the safa resturant buffet was costly yet the food served was okay not tasty room service is costs alot but quick

Plussat: Location and elevators

Miinukset: The main entrance facing the Haram is difficult for wheel chair.

Plussat: Clean ,lovely staff, perfect location

Plussat: Food

Miinukset: No blame on hotel but hotel approach for self driven cars/guests is not suitable. It is applicable for all guests staying in Safwa towers. If you reach hotel during prayer timings, 20 min before or after then policemen from the tunnel will not let you enter towards hotel, even if you are a guest or unless you have extreme good negotiation skills or unless you are a Saudi. I reached around Asar prayer and when policeman did not allow me, I called the hotel who told me to come back after 30 min. I was already driving from Riyadh so it was too much for me and my mother to hold. So I parked the car around 10 min away and came back via taxi. We got dropped below the tunnel and walked up while the same policeman allowed another Saudi family to enter by car. It was frustrating. Even the parking fee in the tower is very expensive like 384 Riyal per night. We don't face such issues while staying in main clock tower hotels and parking fee is even cheaper and not all hotels charge it.

Plussat: Clean staff are friendly helpful

Plussat: 1- Location : 2 minutes walking to Haram which is the most important advantage . 2- House keeping : Marvellous , efficients , fast response which you do not see In most of the other hotels . 3- Reception : Great , smily and nice staff. 4- Restaurant : Clean , nice staff and wide variety of food . 5- Cleanliness : High standard . 6- Mashaallah , keep up the standard .

Miinukset: The cost of the parking 21 Saudi Riyals per hour ??.

Plussat: Location service standard

Miinukset: Location

Miinukset: Did not like elevator because you have to keep moving from one to the other. It is a waste of time.

Miinukset: The room was cold even though I turned off the airco

Plussat: When I enter the environment was great and when check in on counter service I got was excellent services by front desk and really appreciate the person who checked in I would like to come back on the same hotel

Miinukset: Suggestions for parking or driver who came to pick me up was really wrost the security officers where so mean . They where dogging from one officer to other and smoking cigarettes I would suggest that one of staff people got to help for getting in and out Thanks

Plussat: Everything except the house keeping service

Miinukset: The service specially at night

Plussat: Location, VIP buffet @ 29th floor, Kaaba view was amazing from our room.

Miinukset: Water stand while u take bath , not enough slop so water drained right away, when u take bath water stand on floor , asked house keeping to send me wiped which was not provided, this was the only thing was un pleasant n that's why I gave this hotel 4 star.

Plussat: Prayer room location fantastic

Miinukset: Many lifts ,very difficult to go and come through the lifts and exits Through the commercial complex

Plussat: Location location location Clean facility & comfortable bed

Miinukset: Check in was slow. Staff were ok. Very inconvenience of elevator access in /out.

Plussat: Washroom size was good. Welcome drink n fruit were there

Miinukset: Small confusion by night staff about breakfast created problem. But uktimately sorfted out by manager after half hr waiting

Plussat: Everything

Miinukset: Nothing

Plussat: Service Food Customer service Location

Miinukset: Old Vintage

Plussat: Very nice hotel Perfect location

Plussat: People are friendly and well trained

Plussat: Great location

Plussat: The location of Hotel is perfect, close to Haram.

Plussat: Special thanks for duty manager and mram

Plussat: it was a really great experience

Miinukset: the view was not good, and the dinner was not really good it was like okay

Plussat: Breakfast arrangement and chicken wings were superb

Miinukset: Every time when exiting the hotel you smell bad outside due uncleared road coming out from the tunnel

Plussat: KAABA VIEW ONLY

Miinukset: I am not satisfied with the parking issue. I am regularly staying in Swissôtel Makkah whenever visiting Makkah. Its was free parking when I stayed there 2 times during my visit. Then started charges on parking and now charges increased. Too much charges per day. Not worth it stay even if we pay charges for parking and even not worth it if we park outside hotel. Overall experience was not also good like before. Management need to reconsider there policies and customer’s complaints and reviews to improve. I was satisfied before and that that’s why always staying there but I think not anymore.

Plussat: Location Close to Haram Clean

Miinukset: The staff not friendly at all Breakfast not good Difficult to find a elevators and crowded so its take time for gout out and return back

Plussat: Advicing everyone to stay in swissotel .. very close to al haram Helpful staff ... Amazing services.. very happy with it ... And sure would love to go there again

Plussat: Staff in lobby are amazing, best hospitality ever, perfect behavior, hope you guys to get some money, because you deserve the best. Thanks.

Miinukset: Peace, mercy and blessings of God Please check your reservation 155828357990 Because he did not enter the system until now

Miinukset: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!

Plussat: very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion

Miinukset: nothing

Plussat: Breakfast included

Miinukset: The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.

Plussat: Location very nice, comfortable rooms and bathroom, breakfast was very good

Miinukset: Nothing

Plussat: Room survice,

Miinukset: To put more type of main course in the buffet

Plussat: Everything else.

Miinukset: Location. Too far from main shopping and F&B areas. Have to walk along roadside, smoky and unhealthy

Plussat: Hi Staff was fully cooperative anything you need there up there specially the breakfast was excellent the manager Mohamed Aslam and Refeek was great and waitress I mean there’s no complain. I was very happy I will definitely come back Riaz From Los Angeles.

Plussat: It is Comfortable

Miinukset: staff shall speak all languages

Plussat: Staff are friendly and cleaners too

Plussat: We loved the hospitality, the atmosphere, the staff, the room service, the breakfast, the shuttle service from bus and how close it was to Masjid Al Haram. The manager Mr Rafeeq during breakfast was really nice and he was an amazing person, very friendly and he helped us a lot even when we had issues regarding room upgrade. The waiters Mr Siraj and Mr bambang were really sweet and they made sure we got everything as per our request during breakfast. Definitely recommending this hotel to others for comfortable and peaceful stay

Miinukset: We liked everything during our stay, hospitality was amazing by everyone.

Plussat: The check in was at 4 and they didn’t tell before I had to wait my old mum she was exhausted after a long trip,, the staff were friendly and they gave us access to vip lounge.

Plussat: Great location, worth for money

Miinukset: Laundry service very expensive, prices too high

Miinukset: Beds were really uncomfortable and customer service was bad

Plussat: location of the hotel seems to be near but you have to walk quite far to get in Haram mosque .before they mentioned they have parking facility but when i reached it was full. Check in process in very slow .

Plussat: The felicities of the hotel.

Miinukset: The distance from Haram. Its little bit far from Haram. It is near to Marwa gate.

Plussat: Rooms were clean however very small

Miinukset: Hotel staff very unfriendly and unnaproachable stayed there 6 days and struggled with simple things like requesting an iron staff unhelpful and little communication . Windows were filthy!

Plussat: Close to the Haram Nice haram view from the room Very clean Haram athan is transmitted to a speaker on each room Friendly staff

Miinukset: Check in time took long Hotel elevators to can be very busy at times

Plussat: Great facility and breakfast

Miinukset: Super crowded

Plussat: Location, staff's professionalism

Miinukset: Nothing

Plussat: Location is excellent Food & service was great

Miinukset: Bathroom was small and water drain system was slow. Waiting time for elevator was around 10 minutes on the weekend. Weekdays no problem

Plussat: The front desk, the staff at reception very frienfly and helpful. Even the security staff is very helpful.

Miinukset: Not much to mention, all good

Plussat: Very near to haram

Miinukset: No gym facilities in 5 star hotel

Plussat: Cozy Location Stuff Services & facilities Clean

Miinukset: No parking Some furniture and carpet need renovation

Plussat: The location is perfect, cleanliness,size of the room, elevators, breakfast

Miinukset: I booked one room for 2 adults and one child but when I arrived the employee in the reception told me that the booking is for 3 adults and so he wanted me to pay 300 to 400 Riyals more, I showed him the reservation confirmation on my mobile but he took no action and asked me to contact booking!! At last and after too much discussion with other employees and the manager he took me to the reservation department and corrected the mistake. This problem took more than half an hour and my family was waiting outside. Also at check out it took much time to take my language

Miinukset: Great service location and very very near to Haram

Plussat: Location, cleanliness, Check in staff was very good

Miinukset: Breakfast was extremely busy. Tables not available. Empty dishes were not being re filled

Plussat: Staff

Miinukset: breakfast Bathroom

Plussat: The room size is good

Miinukset: * Old & dirty carpet * The bathroom is small & equipped with ordinary items do not fit the hotel rating

Plussat: Low cost

Miinukset: Needs some upgrades

Miinukset: Clean and near to haram

Plussat: they only issue Shuttle Service also stop on other hotel. get late to reached haram

Miinukset: price is still high in such season as other hotel charge less.

Plussat: Comfy and clean beds and rooms

Miinukset: No slippers was there

Plussat: Shuttle bus WIFI

Miinukset: Nothing

Plussat: Clean WIFI

Miinukset: People are smoking outside rooms

Plussat: good location and welcoming staff. breakfast on 21st floor was excellent.

Plussat: Location

Miinukset: Nothing

Plussat: location

Miinukset: Staff

Plussat: Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff.

Miinukset: We liked everything !

Plussat: The service from Abdul Ghamdi and team at reception was professional, also the restaurant staff displayed professionalism.

Miinukset: The AC temperature was too hot, was unable to adjust it.

Plussat: Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff.

Miinukset: Loved everything!

Plussat: Greatest

Plussat: Location of the hotel only!

Miinukset: I stayed in this hotel for 8 nights and i never seen such a bad housekeeping staff in all my entire life, i found bugs in the bed (which i got a lot of pits everyday with no solutions), missing of towels everytime, many faults were happening in the access card of the room which leads me to reconfigure it with reception every two days, i asked many times to change my room but they didn't do anything for me due to the above reasons. The lighting of the room is very weak. The breakfast was having same kinds of food all every 8 days period of my staying. The main important thing is there's very weak signal of WIFI in my room and my wifi password was not working (there were putting another guest pass in my device to have internet but still weak single over there).

Plussat: Close to Haram Big room Helpful staff good breakfast Lifts are fast and as busy

Plussat: Room service is on the spot, property cleanliness is perfect, location is not bad