Mekka hotellia

Plussat: Very near to haram

Miinukset: No gym facilities in 5 star hotel

Plussat: Great location, worth for money

Miinukset: Laundry service very expensive, prices too high

Miinukset: Beds were really uncomfortable and customer service was bad

Plussat: Good

Plussat: Advicing everyone to stay in swissotel .. very close to al haram Helpful staff ... Amazing services.. very happy with it ... And sure would love to go there again

Miinukset: Peace, mercy and blessings of God Please check your reservation 155828357990 Because he did not enter the system until now

Miinukset: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!

Plussat: very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion

Miinukset: nothing

Plussat: Overall excellence

Plussat: The staff were exceptionally friendly and helpful. The room was well equipped and comfortable.

Plussat: Every thing was perfect

Miinukset: Car rental company was not to good

Plussat: Location is excellent Food & service was great

Miinukset: Bathroom was small and water drain system was slow. Waiting time for elevator was around 10 minutes on the weekend. Weekdays no problem

Plussat: Good Location, nice rooms.

Miinukset: My booking was not updated at hotel to reflect breakfast as part of booking and had to call agoda and fight with them to update booking. had been placed on hold on a international call on roaming network. charged USD 43 for 2 calls lasting 29 minutes. very agonizing. The hotel reservation staff was very uncooperative.

Plussat: very near to the mosque .

Plussat: The location of hotel, the interial design and the space for each room

Miinukset: There is no "POS" Point of Sale, so you must pay cash money, also there is no kitchen sink

Plussat: This hotel has the best location as it is attached to Al Haram. Also the staff is very helpful specially Mr. Mohammad Alabdulfathel who make a lot of effort to help me to change my reservation date. may The almighty allah bless him

Miinukset: I and my family had easy access to Al Haram with out any difficulty. Close to shopping centers and restaurants court.

Plussat: Excellent hotel for Makkah Holly Mosque visitors, with a very good value of money and excellent level of hospitality

Plussat: the excellent location and being inside a shopping area

Miinukset: the restaurant staff performance is not so professional

Miinukset: Why my booking cancel

Plussat: The splendid vue of the kaabs

Miinukset: The food

Plussat: The location is excellent

Miinukset: The staff in the front desk need to be more professional

Plussat: location ,good breakfast,comfortable

Miinukset: parking ,the security down dont refer to the parking as you need ,the security has no smile and tough

Plussat: location and service is unparalled especially in this location

Plussat: Service Food Customer service Location

Miinukset: Old Vintage

Plussat: Location Cleanliness and facilities Rooms a bit over decorated,but calm and spacious

Plussat: the room and facility were elegant

Miinukset: the room service and resturant were really expensive the safa resturant buffet was costly yet the food served was okay not tasty room service is costs alot but quick

Plussat: Bus rotation

Miinukset: Langage problème

Plussat: clieanliness and staff

Miinukset: location and logistics

Plussat: I did not like anything at all??

Miinukset: The reception was bad and the process of entering the worst, knowing that I have reached 20 o'clock rooms were not available to non-smokers, and method of reception staff was not respected, the location of the hotel far, and throngs of people the time of prayers in the bus ride something annoying and barbaric

Plussat: I liked the number of buses the hotel assigned for going to haram

Miinukset: Everything in the hotel is very expensive. Food is not testy. It is far from Haram, with all the efffort spent to ensure good connection to Haram, it is not alwys working, due to out of hands reasons (hotel management can't do anything for it). Kitchen vave nothing to be used in it.

Plussat: Excellent decore and furnature and nice staff

Miinukset: Location and the use of public transportation to go to Haram where few bus shuttles and more people to ride

Plussat: Nothing special I can say... it was normal.

Miinukset: The hotel is far from Haram. Have to use taxi or bus to go to haram which is not convenient everytime.

Plussat: location of the hotel is suitable also the room is very confi and clean

Miinukset: food

Plussat: Nothing specific

Miinukset: Bad parking area They do not have reliable transportation to the Haram as promised Room service is insufficient and they usually delay Room supplies are very limited.

Plussat: big room , alot of chanel TV

Miinukset: far from Haram but there is bus take you there every half hour, not recomended for old pepole

Plussat: Everything was likeable

Miinukset: There was no Gym

Plussat: hospitality a

Miinukset: booking.com site mentioned that the place is very close to the main attraction in mecca but this was not true and it took around 10-15 minutes by bus to get there

Plussat: Very nice stuff. Very fast chech in.

Miinukset: Rooms could be more clean

Plussat: Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff.

Miinukset: We liked everything !

Plussat: Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff.

Miinukset: Loved everything!

Plussat: Greatest

Plussat: Close to Haram Big room Helpful staff good breakfast Lifts are fast and as busy

Plussat: The location of the hotel was the only good thing that I like

Miinukset: The staff not friendly, the room was not clean also they gave me the room I chose first then they ask me to leave to other room not haram view as my reservetion because it reserved for company and they gave me smaller room with garage view !!!!! The rate for that room is different than other one when I talk to them the manager give me discount about 200 AED !!!

Plussat: Room is comfort

Miinukset: Its alittle bit far away from haram

Plussat: The location is excellent and the room and fascilities were fair enough.

Miinukset: Reception staff and reservation staff were very bad in English. It looks like they expect only Arabic speaking customers !!!

Plussat: the room

Miinukset: the view was very poor

Miinukset: I had my booking confirmation in place & even I called the hotel before arrival & inform them that our 2 rooms has to be in the same floor since you do not have connection facility. When we arrive in the hotel, we find out that the both rooms are in different floor and when tried to explain to the reception person, he was not help full at all and wanted to charge us extra amount since no room are available in the same floor, So my husband had a fiat with them and we had to wait for 45 mint's for them to confirm that we will be in the same floor and I have to wait for 15 mints for my room to be ready which I was not happy at all.

Plussat: The staff were very curtious and helpful.

Miinukset:

Plussat: Very good and nice staff

Miinukset: No car parking

Plussat: quite not noisy

Miinukset: Poor Breakfast + Restaurant staff need to be trained. we used the same table and unfortunately they did not clean the table cover for the period I stayed there.

Plussat: Reception and rooms manager are excellent and very helpful, breakfast is excellent, room service is excellent, closed to haram

Miinukset: Parking is difficult and security guards not cooperative

Plussat: i like the hotel services

Miinukset: the bed was small

Plussat: The location was good and breakfast was very good

Miinukset: The guards were not very friendly and parking (it says Valet parking at the front) was not readily available. The booking confirmation also says free public parking available but this is not the case.