|Etäisyys keskustaan||2,9 km|
|Etäisyys lentokentälle||15,6 km|
alk. 153 €
alk. 125 €
Näytä arvostelut, jotka mainitsevat
Staff were very attentive and provided outstanding customer service.
pool drinks were pricey. Maybe provide lower cost alternatives or soft drinks?
Very utilised and has all the small bits you need, such as bath robes, lock safe, iron etc. Extremely friendly staff, they upgraded our room twice as complimentary with a balcony view to the pool which is very kind of them. They also have a gym with great equipment, and a very nice spacious pool with a jacuzzi where you can relax. Very close to South Beach, and general shopping (Lincoln Road) and restaurants which were useful with a 5-10min walk away near Ocean Drive. Our holiday was cut short due to (COVID-19) and we had to leave 5 days early.. they still refunded us the days that we were suppose to stay which was more than appreciated. Overall we only stayed 2/7 days but we will be back here in the near future!
Only thing that was to my disliking was the huge $500 deposit fee that you have to give when you check in, usually it would vary between $50-$100 in most hotels, but I guess you get this back at the end of your stay, so not a huge problem. So make sure you bring you credit/debit card. Also walls are very thin and you can hear everything we was lucky not to have loud neighbours so it wasn’t a problem for us. We also had to keep asking for shower towels even though they cleaned our room everyday. Did ask one of the cleaners. She stated they give the towels later on in the evening which was a bit baffling. 8/10 rating overall! Definitely recommend anyone to stay here!
It seems like the front desk, were not informed of our communications with management for our blocked room. Not highly trained, there was an event happening they did not have under control. Silvado? concierge/bellman was helping as much as he could with accommodations.
I asked for a poolside room w balcony, booking.com advised, I quote " We're happy to let you know that the property has confirmed they can arrange this for you. There will be no extra charge for this request." I also emailed the property and received a response, the room I want is 60.00 more. I said no problem. I get this email from Erin, I quote" ok, perfect. I have added that to your reservation and blocked your room accordingly. Best Regards, Erin Then I get an email from the manager on Jan 29, 2020 saying, I quote" As a gift to you, we have done your upgrade free of charge. We have allocated your room to a premium superior room that has a balcony and a pool view. Thank you for being one of our first customers. Matthew Bracey Front Desk! The room we received upon check in was NOT the balcony room overlooking the pool that was to be secured. We were assigned a bungalow in the back, as we approached the room 3 employees were going in to clean and also paint! One of the employees came out with a paintbrush telling us the room was not ready. We sat near the pool and ordered a drink, as we had been travelling all day and needed to eat and rest, They charged us 30.00 for 2 drinks while waiting( I would think at 7p, not having a room, they could have given us a complimentary drink. We walked into the bungalow 90 minutes after arriving and the fumes from the fresh paint , mixed with a mold/mildew smell was so extreme , I almost passed out and threw up at the same time! We opened the windows and left to talk to management about another room. There was an awful room on the 3rd floor with 1 small bed and nothing in the minibar We went back into our room after leaving the windows open while we went to dinner , and it was bearable, so we decided to stay. Glad this was only a 1 night stay of our 7 night vacation.
ME GUSTÓ TODO
It was nice and new everything
They still need a little more time running to get better their service is good hope they can get it even better
Collins Avenuen ostosalue ja Ocean Drive sijaitsevat muutaman askeleen päässä majoitusliikkeestä. Käytössäsi on ilmaiset sanomalehdet aulassa, kuivapesula-/pesulapalvelut ja ympäri vuorokauden auki oleva vastaanotto.
Perustuu 225 arvosteluun
- Ystävällinen palvelu
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Arvostelut: Axelbeach Miami South Beach - Adults Only
- Miami Beach Architectural District 389 m
- Peter Lik Miami 0,6 km
- Lincoln Road 0,7 km
- Lincoln Road Mall 0,7 km
- Lummus Park 0,7 km
- Art Deco Museum 0,8 km
|Fort Lauderdale – Hollywoodin kansainvälinen lentoasema||31,6 km|
|North Miami Beach Miami North||17 km|