Miami Beach vuokra-autot

Sketchy

Plussat: Location

Miinukset: They kept us waiting for at least 20 minutes past our check in time before they even go to the desk - no one was there to greet us, just an empty storefront. When the guy came back he kept insisting that we buy insurance from them for the rental before he would check us out. We repeatedly told him we were covered by our car insurance and the credit card used to book the reservation. He said it was a company policy, but that policy was posted no where in the office or materials we received... it sounded like a scam. We ended up canceling the reservation. I would not rent with them ever.

Sneak Charges and Upfront Rudeness

Plussat: His girlfriend's sympathetic look as she saw how frustrated we became throughout the experience. Though she spoke no English, she seemed to understand that something was very wrong.

Miinukset: -man at front desk (manager) was very rude and held up a finger to shush me while I was speaking to him (he'd picked up the phone while my head was down looking for my confirmation number) -answered calls from both his professional AND personal phones while I was there with him (the only customer in his office at the time) -took my card without first confirming the price of the rental car then seemed as if I was wasting his time by asking about it -seemed frustrated by my questions about my rental -when I explained that I would need the car to drive to another state, suddenly told me about a 1000 dollar deposit that I had to pay before I could get the car (and was about to charge my card without informing me) and when asked why I was not previously told of this charge, had no explanation for me (he was answering another phone call by this time) -when I said I was confused and wanted to work things out, he gave me my cards back and proceeded to ignore me standing there at the desk until we left

New car leaking all its oil

Plussat: Brand new 500 mile Jeep Clean

Miinukset: After 3 hr. drive, engine started rattling. Next day there was 0 oil in engine. Spent 2 solid hrs on phone with road assistance. Had to wait almost 24 hrs to get a new car.

Price was almost double quote

Plussat: Car was clean and what we expected

Miinukset: that price went from $50 to $97 for one night rental. Most expensive rental I have ever had.

Handcuffed to car

Miinukset: Key was stuck in the ignition, I could not leave the car alone so it ruined my entire day.

No car available on contracted date. Had to rent a car at hotel for mu

Miinukset: No car! Owner apologetic but did not help our situation.

Bad drop off

Plussat: Drop off was a disaster as it was poorly labeled

Plussat: Real poor service Charged me more than contracted

Didnt have to pay extra

Plussat: After our expirience in nola we figured that there would be some sort of extra payment, but they slapped 50$ of the price because we delivered in pne day before.

Not helpful

Plussat: Nothing

Terrible Confirmation of Rental & Hard Time Dropping Off

Miinukset: I never received any confirmation of my rental until the day before my trip. I was scrambling to find the rental info and the co I rented from as I booked over a month ago and never got any confirmation. Also, when dropping off at the location I specified when booking, I was told multiple times I couldn't drop the car there and had to argue with the workers to let me drop the car. Very frustrating experience.

Miinukset: I rent a car for 70 dollars and when I was there I refused all the insurances ( I even signed a document where I made myself responsible for that) and then they took around 180 dollars from my account, I can understand that there are extra costs like tolls but 100 dollars? come on. I would like to have an explanation

Plussat: el automovil tenia olor a cigarillo,mala la atencion,no me lo cambiaron,me habian prometido llamarme NUNCA MAS ENTERPRICE

Creepy request at pickup

Miinukset: Dropoff was fine, but at pickup the agent at the desk tried to pressure me into giving him a ride in the car that I was picking up, since "it would make it easier for him to get to a meeting." When I said I had an appointment to make and didn't want a detour to make me late (not to mention the fact that I didn't feel comfortable giving a stranger a ride, especially as a young woman), he kept trying to argue that it wouldn't take any time at all and that his destination was on the way to mine. (It wasn't. It would have added 15+ minutes to my trip, at rush hour.) When I kept refusing, he seemed annoyed. Completely inappropriate -- I've never heard of anything like this happening!

ZERO INVENTORY

Plussat: NoThing

Miinukset: The fact that my Kayak rental reservation wasn't honoured because there was a physical lack of inventory - something NOT picked up by Kayak. Shame.

Vehicle not available initially

Plussat: .

Miinukset: Wasted 2 hours arguing to get the car type that was reserved

Miinukset: There wasn't a car available at time bookef

Miinukset: We have cancelled the reservation because hertz was no cars available !!!! In this hertz you have the right to one phone and the camera for take the car....

Had to cancel, car was not at MIA as I needed.

Plussat: Nothing

Miinukset: Lack of communication.

Hidden charges, unclear extras, unhelpful dealing

Plussat: Car was fine, clean, etc.

Miinukset: Having complained three times to Hertz since my return, and not being satisfied with the responses, I will now be writing to Kayak to ask you not to deal with them any more until the alter how they deal with customers. Rather than an expected approx $40 to be charged on collection, I was charged over $150 for things I did not understand and have struggled to have Hertz explain to me since. This was despite having a pre-paid insurance (via Kayak) that I showed at the collection desk and have also sent to Hertz since. They are frankly terrible to deal with and I will be writing to you with fuller details.

Charged for fuel

Miinukset: They gave me a car with less than half a tank, I returned it with same amount, they charged me for fuel anyway! Gas tank cap was missing! Gave me wrong key to start. Then waited 15 mins while right car was brought around from the back. Car exterior had not been cleaned.

Miinukset: Car was not available (overbooking) and after showing disappointment was given a dirty, scratched and overall bad condition car. When car was returned (on time as per contract), I got the relevant receipt with the correct due amount but when I checked my account I saw a $ 175 surcharge. I have submitted a complaint on HERTZ's website and am still waiting for their reaction and refund.