Charleston hotellia

Plussat: The staff

Miinukset: I had to get a parking card 10 times and could never get out when I wanted to leave! Also the service sucked!

Plussat: Fabulous concierge; staff was fantastic; great food - LOVED your Southern biscuits; wonderful location; beautiful room

Plussat: Attention to detail was amazing. It was our anniversary gift to each other and the hotel sent us champagne and a whole chocolate cake with a congrats note. They upgraded our room at no charge. Late check out was no problem. Everything was perfect!

Miinukset: No.

Plussat: Everything!

Miinukset: I wish they had a shuttle to the airport later than a 2:00 PM departure.

Plussat: A beautiful hotel without stuffiness in the staff or the surroundings. The king room with balcony was perfectly appointed with elegant decor. Loved the room so much that I may redecorate my bedroom at home to match it. The staff was exceptionally friendly, informative and took every precaution in the wake of Covid-19 to keep guests safe. The location is fantastic being on Meeting Street, next to King Street- just steps away from the market, shopping, carriage rides, restaurants and many historical spots. It’s a fabulous hotel choice and we plan to go return.

Miinukset: Nothing to dislike at the Belmond.

Plussat: Location. Spa.

Miinukset: No coffee or tea in room. Hotel was overpriced and not luxurious.

Plussat: Front balcony. Fabric of drapes. Chairs not comfortable.

Miinukset: Chair fabric looked a little dirty in the guest room. My husband felt there should have been free coffee offered for early risers in the lobby.

Plussat: Staff

Miinukset: You can tell that pets stay at this hotel.

Plussat: All the employees were super nice and welcoming. The room was really nice and spotless.

Plussat: Pool, spa, and the staff. The location is convenient for walking around historic Charleston.

Miinukset: WiFi regularly drops connections and will not reconnect.

Plussat: Beautiful hotel with upscale stores attached - great location

Miinukset: The air conditioning sounded like a broken down Cadillac-

Plussat: Service and staff was amazing!

Miinukset: Absolutely not.

Plussat: This is not my first stay at charleston place. I enjoy the hotel very much and stay whenever i can come to charleston. The stafff is very very accomdating and friendly, the appointments of the rooms are lovely and very comfortable.

Plussat: cleanliness, warm staff and eager to please, everyone was helpful and friendly. The bar was great...lively and inviting, excellent service. Wonderful location, convenient to shops, restaurants, etc...this was our first visit, we will be back often (we dropped our son off at the College of Charleston)....Charleston Place would be our first choice of hotels/inns...many thanks!

Plussat: Everything about out stay was 1st rate. It was an excellent experience.

Plussat: The little extras- wine hour/donuts and coffee in the morning were a nice touch. Room was comfortable and location of the hotel couldn’t have been better for exploring downtown Charleston.

Miinukset: Room smelt a little damp, not sure if this was because it was an interior room or because it had been deep cleaned? Also the $95 for our dog just for one night was very steep. He is a medium sized, clean and well trained dog and I don’t think nearly $100 is a justified amount to clean the room after. Parking was also inconvenient in the garage next door as they tried to charge us more.

Plussat: Location & historical significance

Miinukset: Shower head was bad & didn’t improve much after maintenance checked it.

Plussat: Friendly and helpful staff

Miinukset: no

Plussat: Location

Miinukset: We had to change room two times. First one had fleas, second one wasn’t cleaned by housekeeper and the firsd one didn’t have a hot water but we decided to stay cause we were too tired to complain about anything

Plussat: We were here during GeorgeFloyd protests so there was a curfew. Staff was accommodating and kind during this stressful time. Love the rooftop

Plussat: Our room was the perfect place to come back to and we both agreed it absolutely made the trip. It was the perfect place to relax in after checking out the city. The ceilings were maybe 12 or 13 feet tall and opening the drapes in the morning letting in all the light really showed off the size of the room. This was my second stay and will definitely be requesting this room again if possible. The shower was great (nice hot water without waiting), the bed was very comfortable and the pillows were perfect!

Miinukset: I can't think of a single thing I did not like.

Plussat: Very unique artwork vibe. Staff was nice and welcoming. Location was excellent. Parking garage was very close and clean. Rooms looked sanitized.

Plussat: Location

Miinukset: Bed, smell of the room was like mold. Bed was super uncomfortable.

Plussat: Bed was so comfort, and the place was beautiful!

Miinukset: Nothing I did not like!

Plussat: Central location, friendly staff, lovely decor

Miinukset: Some terrible smells in hallway.

Plussat: We loved how convenient the location was! We walked everywhere- to brunch, shopping, dinner, rainbow row, rooftop bars, waterfront park. The rooms were nice & comfortable.

Miinukset: We were unaware that parking was not included. We stayed 4 nights and spent right at $120 at the parking garage. Also- there was not a mini fridge in our room which made it difficult to keep snacks and drinks during our stay.

Plussat: Location

Miinukset: Listen, these are strange times to travel. Everyone is trying to figure out how to operate under new restrictions. We totally get that and our expectations were set appropriately. 1) there is no in room service. So, if you want clean towels, garbage taken, toilet paper, etc, it’s a special request. Ok but it would have been great if they’d mentioned that at check in. 2) really basic room. No fridge, no coffee maker, no bottles of water. Bed wasn’t the best. 3) bottom line, take the Covid-era weirdness out of it, the Vendue needs a bit of an overhaul.

Plussat: Location lots of potential at the hotel.

Miinukset: Cleanliness, staff did not go the extra mile for the guest,example room service and towels could still be delivered to the room without contact.

Plussat: Location and view of poof and porch

Miinukset: No Complimentary wAter - loud guests in hall

Plussat: NA

Miinukset: Dining room service not clear, granted covid pandemic, but needs to state if host seating etc

Plussat: Location was good

Miinukset: No staff - no services. It was like self-storage - we had to take care of ourselves. Minimal room service, no room cleaning, no coffee, no bellman! The corporation must have decided that they could get away with blaming Covid-19 for not providing staff for normal operations.

Plussat: Location uptown and a pool on the property

Plussat: The rooms were small there was no refrigerator and no parking. Other than those items the Hotel and staff were terrific. The area is perfect and convenient to everything downtown. We new some places were not going to be open but still enjoyed our stay

Miinukset: My only issue was the size and there was no hot water for a shower! In all fairness, we checked in late and checked out very early so we didnt bother calling the front desk.

Plussat: Excellent location! Walking distance to many highlights within Charleston—tours, Rainbow Row, Waterfront Park, markets, shopping on King St., and close to some of the most amazing restaurants. When staying, make sure you visit Eli’s Table (one block away) for any meal of the day! We enjoyed the hotel pool and patio area—clean, spacious and scenic.

Miinukset: While the location is excellent, and the hotel lobby & courtyard are visually appealing, the rooms leave much to be desired. Even with a balcony view, the room was a bit dark and dreary. Our tub did not drain for several hours after each use (but was fixed by a friendly staff member a few hours after I called the problem in. They gave us a room down the hall to use in the meantime). The sink handle in the new room broke and the water ran constantly. The walls are thin and you can hear all conversations. The guest service is hit or miss. We had great interactions with some of the staff who were both pleasant and accommodating, and other experiences with staff who were quite the opposite. Overall, I’d choose this hotel again for location alone, but if you’re going to spend a lot of time in your room, your money would be best spent elsewhere.

Plussat: Location in the heart of Charleston. Spotlessly clean!

Miinukset: Appears to be looking a little date; could do with a facelift.

Plussat: The location is great.

Miinukset: We found multiple hairs on the bedding and towels. They did not come to change or clean the room at all due to Covid. When we checked in the told us they would bring towels when asked for new ones, what they forgot to mention is you have to go get them.

Miinukset: Coffee in room not very good and no room service due to COVID. My corner room was smaller than I expected

Plussat: Location

Miinukset: When dealing with the front desk staff and on duty manager not providing adequate customer service as it relates to hotel policies. Dry disappointing and will not return or recommend this hotel to any one!

Plussat: The location was good.

Miinukset: There was only valet parking for this hotel and no site carpark. We expected the usual Holiday Inn Express facilities eg. refrigerator and complimentary breakfast but had neither of these. The room was small and we did feel like the poor relations having booked through Booking.Com.

Plussat: The location was good and the free parking was nice as well.

Miinukset: The check in took a while due to multiple people checking in at one time with only one person at the desk. The one person was working very hard to get everyone checked in as quickly as possible. 4:00 PM is a late check in time, but I also saw 3:00 posted

Plussat: This hotel was great. We had a beautiful view of the Ashley River. We encountered a lot of rain in Charleston, so we ended up and stayed in the room more than planned. The hotel /bar on top was super convenient. The food was very good and and reasonable.

Miinukset: No hot water and road noise from the traffic was horrible. They need to gut that place and start over.

Plussat: Hotel has been renovated. Rooms were nice beach colors. The front desks clerk at check is was very nice and. Informative

Miinukset: Pool didn’t have much seating for guests. Only about 4 lounge chairs for all guests

Plussat: Jackie at the front desk was most helpful and kind during our stay. We arrived on Saturday and did not get any room service during our stay, we left on Wednesday morning. I guess the current covid 19 is why we didn't get any room service. The pool area needs more lounge chairs and attention.

Miinukset: Pool area needs attention

Plussat: The restaurant food was great and the view was amazing.

Miinukset: i wish I knew that the balcony was locked. We really wanted a balcony.

Plussat: Location was great and the staff was very pleasant.

Miinukset: Very dangerous location for getting into and out of their parking lot.

Plussat: Room was clean. Location is convenient, close to downtown.

Miinukset: Bathroom had broken parts. Breakfast (omelet) is awful, and lady at front desk forgot to give us vouchers for a free breakfast, so next morning I had to go all the way down to the front desk from the restaurant to get them. On our check out day personnel came in 1 hour before check out time in order to check the room. This is the first hotel where they almost force you to leave before the actual check out time. All in all, this hotel is overpriced. I stayed in several Holiday Inns hotels in Europe, never had such a poor experience

Plussat: LOVED THE BREAKFAST EVEN THOUGH EXPENSIVE FOR WHAT YOU GOT. LOVED THE VIEW. BEDS WERE COMFORTABLE AND PILLOWS WERE GREAT. LIKED HAVING MICROWAVE IN ROOM. STAFF WAS GREAT!! THEY ACTED LIKE THEY REALLY CARED.

Miinukset: AC NOT WORKING IN 1ST ROOM I WAS IN AND TOILETS SIT WAY TOO LOW. WAS DISAPPOINTED FOR THE PRICE NOT HAVING A MICROWAVE IN ROOM. ICE MAKERS DID NOT WORK ON AT LEAST 2 FLOORS THAT I KNOW OF. NOT VERY MUCH SELECTION FOR SNACKS.

Plussat: Great location. Great views of the harbor. Large parking lot with free parking.

Plussat: Location

Miinukset: Could improve on housekeeping. Did not make beds.

Plussat: Conveinence to my meeting.

Miinukset: Noisey. There were two Marriott hotels within eyesight that were more modern and had similar room rates. The Holiday hotel is an old hotel that needs complete remodeling.

Plussat: Convienent location,clean rooms,friendly staff.Would stay again.

Plussat: Went to this hotel for a nice getaway with my girlfriend for our anniversary. The room was a bit smaller than I expected, however the staff was very friendly and the cleaning staff were courteous and efficient. Overall, a great stay that I will highly recommend to family and friends.

Plussat: The location with the view over Charleston was wonderful. The pillows were just right.

Miinukset: Not really, except the exit from the hotel onto the inbound road to Charleston was dangerous and difficult.

Miinukset: I did not feel like the rooms were being cleaned enough considering we were in a pandemic. The first room we checked into wasn’t even cleaned yet . The second room there was still garbage in the bathroom can . The breakfast was terrible . I understand they cannot do hot a normal breakfast due to covid but they have little baggies with granola bars and packets of oatmeal . I would have much rather pre wrapped muffins bagels etc .

Plussat: It was a very nice place to stay, but it the noise, the constant banging and screaming of kids, barking dogs, laughing people at all hours (I’m not exaggerating to mention this was at full volume well passed midnight) just ruined any chance of enjoying the hotel. We had to wear ear plugs to sleep and it was still a war zone at all hours.

Miinukset: As above - the reason this reflects on the hotel is because I talked to the staff about it and they did nothing. So I won’t b back, but the obnoxious, rude, inconsiderate “guests” they seem to enjoy can have it all. I’ll never go back.

Plussat: This place is awesome. Great staff and it's within walking distance to everything!

Miinukset: Couldn't enjoy the restaurant due to Covid-19 restrictions (which is nobody's fault). The staff still offered a bagged grab and go breakfast. I just would like to enjoy all of the amenities some day!

Plussat: Not much

Miinukset: The carpets in hallway and room were stained

Plussat: Great location, clean, modern decor, excellent staff.

Miinukset: Our room was directly across from the ice machine, which was so loud that you could hear it all the way down the hall. Consequently, we did not sleep a wink for the two nights we were there. Many people visited the ice machine at every possible time of night, and the constant roaring of ice as is clattered into their buckets made sleep impossible.

Plussat: The high floor and the view out the window was amazing and relaxing

Miinukset: Parking cost is terrible and wasn’t notified of the cost until arrival. Very dissatisfied with the amount for a two night stay especially if you had to leave and come back

Plussat: new rooms and furniture

Miinukset: they advertised that room includes "good breakfast". However we were just provided a few snacks (all of them with the sugar that we cannot eat). When we asked about "good breakfast" (which usually means hot breakfast or at least continental breakfast) they asked us to pay for it. When we tried to talk to the manager - he was extremely rude and unprofessional. The main his argument was "we don't care if you paid for a breakfast already. We don't care if you return or not. We don't care if you gonna leave a negative review". I attached a photo of "what they call a good breakfast" Also all rooms on 4th floor have extremely annoying noise coming from the ventilation. We couldn't sleep in our room and asked to change it. We tried a few rooms on the 4th floor and all of them were the same (speaking about this noise). We were moved to the 6th floor eventually where the room was quiet.

Miinukset: Parking is expensive. $34 to valet or $18 Max per day only if the car doesn't move from the garage. Otherwise, $2 an hour. If I would have known this, I would have booked elsewhere. Walls are thin. Could hear everything next door to us.

Plussat: Clean, close to many attractions,bars, restaurants. Friendly staff

Plussat: Walk to everything I

Plussat: I love the Hyatt, very reliable, clean and comfortable. This hotel is in a fantastic location!! Walk out the door and enjoy all of Historical downtown Charelston.

Plussat: Being able to provide breakfast in the current condition is great. The only problem was no silverware was present.

Plussat: Ms Holly Wright checked us in and she was really gave us good customer service. One evening Ms Willette was on the front desk and she also was good. Mr Antonio was very helpful when we requested fresh towels.

Miinukset: Everything was good considering the limitations of the coronavirus. Once the virus is over I am sure this hotel will be a top notch business.

Plussat: Loved the location.

Plussat: Location

Miinukset: Breakfast, looby, elevators, bathroom

Plussat: Located close to restaurants and stores downtown

Miinukset: Room had slight odor and did not stay cool overnight

Plussat: Good location

Miinukset: Checked into a dirty room, room never serviced, facilities not as expected

Plussat: The breakfast that I pay was very poor

Plussat: Price

Plussat: The location was perfect.

Miinukset: We didn't realize/read that there was valet only parking. Kind of caught us off guard.

Plussat: The cleanliness

Miinukset: After checking in, the (manager) holly reported to us by calling the room phone that there was no cable for awhile and a technician was outside fixing it, but waiting all night we never received service which resulted in us going to sleep early!

Plussat: It was close to downtown and very accessible to 17.

Miinukset: The room seemed old and could use some renovating.

Plussat: The breakfast was not good with everything going on not much to chose from. Not y’all fault

Plussat: Friendly staff, large comfortable room

Miinukset: Bit far from city, disposable plates, cutlery at breakfast

Miinukset: I didn't know you were going to charge me $78.00 to change my check in time from Mon. to Tues. If I would have know I would have come on down and enjoyed the day. I don't appreciate it one little bit and I want stay there again unless my $78.00 is returned. Thank you.

Plussat: Very extensive Continental Breakfast--open early too. Great price weekdays; OK price Weekends.

Miinukset: Night service people not good. Horribly slow elevators. Cramped and limited parking.

Plussat: Friendly staff, good breakfast and comforable beds

Plussat: Good price, friendly efficient service. Good location. Helpful staff

Miinukset: Needs repair in breakfast dining area. Rooms clean but aging.

Plussat: continental breakfast was the highlight

Miinukset: they did not have our reservation, hotel was not very clean, The lobby smelled and was hot, definitely disappointed

Plussat: Location was good

Miinukset: Hallways and elevators were extremely hot; trash containers overflowing

Plussat: Very large hotel but room quite good perhaps could do with a little updating re the tv, bathroom etc.

Miinukset:

Plussat: the breakfeast was a nice touch, especially with small children to feed

Miinukset: only one set of elevators-too slow, stairs only to the outside

Plussat: Close and convenient to my son's school (The Citadel). Was able to make a last minute reservation for the weekend despite all the hotel bookings in Charleston due to college graduations in the city.

Miinukset: Only complaint is that parking around the hotel is very minimal

Plussat: location- that was it.

Miinukset: Room was musty, old and dark. Needed updating and a little dirty.

Plussat: Staff was friendly and great location.

Miinukset: The price I was quoted through booking.com was $103 something, I ended up paying $123 something.

Miinukset: There are extra fees for everything. I ended up paying almost double of the initial price because had to pay parking fee and pet fee.

Plussat: Good central location in downtown historic area of Charleston.

Miinukset: This hotel was the most disgusting hotel I have stayed in. The room cleanliness was horrible for any standard. Stained bed sheets. Vomit found on the carpets in room. Dirty light switches and no hot water all 3 days we stayed there. Surprise $20 parking fee a day when checking in. To turn over rooms in this condition during a pandemic is very sad. They are not cleaning the rooms at all.

Plussat: The location was excellent. Easy walking to all the attractions.

Miinukset: The front desk man was very rude, as if my questions or requests annoyed him.

Plussat: Location. Staff was friendly.

Miinukset: Says pet friendly but extra 30$ a night.

Plussat: The location is great!

Plussat: The location was excellent. The room rate was great for the location.

Miinukset: The property had hanging baskets everywhere with nothing in them. The door to our room had a huge gap between the door and the frame at the bottom, one wall had been patched in two large places but not painted to match the paint on the wall, the light in the shower had been replaced and was not in the same spot as the previous light , therefore, there was a big unpainted portion of the ceiling exposed. The shower curtain had mildew stains and the corners of the rooms were dusty. No hot water the entire stay. Taking a shower was like jumping into a pool. Tolerable once you got used to it. The baseboard in the sleeping area was carpet and was barely connected to the wall. I stayed at this hotel one night in April 2019. I do not recall the hotel in the sane state of disrepair. Very disappointed.

Plussat: Close to Downtown

Miinukset: Had to pay $20 to park in their own parking lot

Plussat: Absolutely loved the location. Perfect for everywhere you want to go downtown. So convenient to walk anywhere from where the hotel is located.

Miinukset: I had to physically empty the dehumidifier in my room when it got full, which was about twice a day. But that doesnt seem to stop the mold from growing on the lamp shades. I was traveling alone and was out and about all day except to come back and sleep. For a great price and location some thing has to give.

Plussat: central location to historical district, helpful staff

Miinukset: no breakfast

Miinukset: Having to pay for parking.

Plussat: A place to sleep after a long drive.... not very clean.

Miinukset: Next to a bad area not in the central historic district....would o spent more for a better place..... charged me twice for our room waiting for manager to call me back still.

Plussat: Beds very comfortable. Most of the front desk clerks were helpful and pleasant.

Miinukset: The bathroom floor was sticky and not clean. Water pressure was weak. Tried lobby coffee twice, both times coffee wasn't warm. And when I specifically asked for housekeeping to empty trash (cans were overflowing) - it did not happen. The coffee pot did not work the first morning. We had to wait a LONG time for a new pot to be brought. I am very understanding that operating during COVID is challenging but a better job good have Benn done.

Plussat: The bed

Miinukset: Customer service was poor.

Plussat: The room was so charming. Living room, separate bedroom and a beautiful bathroom with a huge tub

Miinukset: The area downtown isn’t the safest. Lots of homeless

Plussat: Bed

Miinukset: No microwave and had to pay for valet parking And no Folgers coffee!

Plussat: The staff was friendly and I felt my car was safe in the parking deck. Also the are quick to answer calls if you have an issue and come to fix it

Miinukset: It's on the cusp of the historical district not in it like I was made to believe so I didn't feel the safest. Electrical outlets worked but for some reason our phones would not charge in any of them

Plussat: Location would have been good if protestors would have allowed us to leave.

Miinukset: no bathtub. Resturant not open. No breakfast. Management did not accommodate due to all closures due to protest.

Plussat: room was clean and in good condition

Miinukset: valet only was not clear in the description of the hotel -- lack of complimentary breakfast was also a disappointment.

Miinukset: No parking, no valet option. If you offer the service which you advertise then have space for all guests Was told I would need find my own parking which ended being 3 blocks away. If I am paying for a room the there should be adequate parking or valet option. There was rust on the light fixtures, and the safe was not working. I don’t mind paying for what you offer but I do mind paying for amenities that broken or told not available on arrival. I Would not suggest this hotel to anyone.

Plussat: The pool was nice.

Miinukset: They charged our bank account an extra $375.00 and when questioned about it, they stated it was for any incidentals that may occur. Then they stated that it would go back into our bank account in 5-7 days. I know that some hotels do this, but I think the amount was excessive. They also did not clean the room or provide fresh towels.

Miinukset: The toiletries were used and the bathroom did not feel cleaned.

Plussat: It had a great location and the staff was great.

Miinukset: I loved the property

Plussat: This property went far and above my expectations for a room in this price point.

Plussat: This is the second time that I have stayed. The location, staff, breakfast, and cleanliness is wonderful!!

Miinukset: Everything was great!

Plussat: The location was great.

Miinukset: No.

Plussat: The room was fantastic, but the breakfast was very disappointing. Also, the parking was too expensive and the Hotwl should offer a discounted parking rate. Very disappointed that booking.com or the hotel would not do a retroactive government discount, especially with the overpriced city parking rates. These rates are ridiculous for Charleston.

Plussat: Safe location

Miinukset: I would have liked breakfast to go until at least 10am

Plussat: Very clean and big rooms , we got 2 rooms we have 3 kids and we all slept comfortable! It even came with a equip kitchen that you can cook 3 meals a day if needed! You can walk to great restaurants or 5 minutes drive to the French quarter!

Plussat: Clean rooms, friendly staff

Miinukset: The high cost of parking, but I was told it was in the process of being negotiated with the city in 2 years. I spent well over $100 to park

Plussat: Room size and upgrade.

Miinukset: Breakfast items were below a Hyatt standard: PB&J, kids yogurt.

Plussat: The staff was pleasant and accommodating despite having to change day to day operations due to covid-19.

Miinukset: No

Plussat: The location, was great. As well as the cleanliness.

Miinukset: Parking. One thing that the hotel does not tell you is that the parking building charges you two dollars an hour in which you would think that the parking is free concerting you have paid to say there. But we asked around and found out that the parking there is not linked with the hotel. They should try to work something out at who ever stays at the hotel shouldn’t have to pay or pay a minimum to park there

Plussat: Location

Miinukset: Room was substandard for 200 a night. Had to move rooms . No property owned parking. The city owned garage next door rips off customers of hotel and hotel doesn’t care nor does it warn guests.

Plussat: I had a King Suite it was large and offered everything I was looking for.

Miinukset: Everything was awesome.

Miinukset: Hot breakfast wasn't provided.

Miinukset: The distance and the cleaning

Miinukset: The woman at the front desk was very rude on multiple occasions. Our room was so hot and humid. The floor felt wet and it only got hotter the longer we stayed. The air didn’t work. The door to the balcony did not lock. The beds had us itching all night.. very uncomfortable. The keys to the room did not work and when asked to get new keys, we received a hostile attitude and also asked around and other visitors said they had the same experience. We had to switch rooms and although it was a little better, I would not stay again.

Plussat: It is convenient to downtown and other places around Charleston.

Miinukset: Little breakfast Food selection. No coffee other than decaf. No cleaning service. Pool was cloudy.

Miinukset: Seemed old with sub par renovation. Location was not to our liking. Thought we would be able to walk to shopping/dining etc.

Plussat: The room was fairly spacious and the location was good. The girls at the desk that checked us out were very pleasant.

Miinukset: Staff was very rude from who answered the phone to who checked us in. There were stains in the toilet and everything was very outdated. Our view was McDonald's and buildings.

Plussat: Staff was a little unfriendly

Plussat: They were very a nice staff. They recommended some good restaurants for us to go to. We did get placed in a dirty room but they were considerate of our time and got us switched to a different room in a prompt matter. I would recommend this hotel.

Plussat: Nothing. We were stuck with this place because we had checked in already

Miinukset: Air conditioning didn't work. Front desk staff was very rude, there were holes in the foundation, the sidewalk was buckled, there was no breakfast, there were stains in the bathtub and the bathroom door looks like it was kicked in.

Plussat: Clean and location

Miinukset: No hotel staff to bring towels

Plussat: Nothing spectacular about it

Miinukset: Yes, the shower was messed up. The elevator constantly smelled like weed and the parking was horrible. I will not stay here again.

Plussat: Price was decent

Miinukset: The people were loud at 4 am and then there was a dog barking. The food was sub par for grab and go . The coffee had burnt black pieces floating in it I had to dump it out In the sink and saw that .I thought it was grinds at first . Nice staff

Plussat: Very friendly and accommodating staff. Free wifi was appreciated.

Miinukset: Not walking distance to Charleston and not in the safest neighborhood.

Plussat: Our stay in October of 2010 was wonderful.Our room was very clean and the beds were soooooo comfortable. It was priced reasonably with regards to location. I would definitely go back.

Miinukset: The front desk could have been more informational in regards to the trolley

Plussat: The location. Hotel was close to everything we wanted to visit.

Miinukset: When we arrived at the hotel we had to wait over 1/2 hr for our room(which was booked 2 wks prior. And when we did get a room..The room assigned to us was already occupied. We had to go back to the desk toget another room. Even though the room was an upgrade we were not happy about the inconvenience.

Plussat: Staff is very pleasant. Hotel is close to major streets, easy to get around.

Miinukset: It's called Downtown, but it is not downtown. Misleading unless you read previous reviews.

Miinukset: Restaurant closed, and only 1 restaurant close by, but did have breakfast available as grab and go. Didn't have our reservations recorded when booking through booking.com.

Plussat: So close to everything. Easy access.

Miinukset: there was no water in the pool when we arrived so there was no swimming for my daughter who is 11 and couldn't wait to swim

Plussat: Nice rooms and clean

Miinukset: Tough to park when arriving late it's limited

Plussat: location is great

Plussat: Location

Miinukset: Parking is an issue if a lot of people are staying. You may have to park across the street.

Plussat: The quality and size of the room was a definite value.

Miinukset: They still advertise indoor pool and buffet breakfast but both are closed due to COVID.

Plussat: Very clean, staff incredibly helpful and kind, grab and go breakfast bags (buffet closed due to COVID-19), plenty of parking

Miinukset: The pool needed a good cleaning (cloudy water and black specks floating around), a little hard to get to if you aren’t familiar the the area

Plussat: It was a good location but difficult getting in and out. The facility was mostly serviceable however our room door lock was found to not be secure

Miinukset: Advertising of breakfast but actually not served

Plussat: Staff was very friendly and helpful, very clean rooms.

Miinukset: Getting in and out of the parking lot was a little hard. Not the hotels fault though.

Plussat: Indooor pool, free parking,

Miinukset: The wall color makes the room look dense and dark

Plussat: Clean and convenient location.

Miinukset: No

Plussat: Facility is doing an amazing job during the Covid crisis. The staff was extremely friendly and helpful throughout my entire stay.

Miinukset: You could here all the road noise from the third floor.

Plussat: The place was very clean, well organized. It was quiet. Due to the high volume of corona, they made sure everyone used something to go on the elevator. They wore their mask to protect others. The facility was a place that I would book again and it was right by the mall.

Miinukset: At first I didn’t know check In was at 4pm one of the fronts desk lady was very rude. She could’ve just told me politely that I was too early. Other than that nothing else

Plussat: The Comfort Suites West of the Ashley location is as perfect. You're not downtown but your approx. 6 miles from the center of town. The room was amazing. Exceptionally clean.

Miinukset: The only slight problem was there isn't enough parking, although they allowed us as well as other guest to park overnight under the covered drop-off area without any issue.

Plussat: Air conditioning did not work in our room.

Miinukset: Outdated property. Room smelled musty.

Plussat: was close to visitors center and to the bus stop

Miinukset: parking was 20.00 a day even though website said parking was free.

Plussat: Very close and centrally located to all of the visitor attractions and resturants. Visitor center and transportation were right across the street.

Plussat: nothing

Miinukset: dirty , extremely loud, and smelly

Plussat: close to downtown

Plussat: Ms. Wanda at the front desk was wonderful she remembered our names from check in to check out.

Plussat: Great customer service from Chanel. Chanel went above and beyond to make our stay memoriable. Other young lady who worked counter at checkin failed to tell us that their was no housekeeping or that we had to pay for parking. When I questioned about housekeeping she asked what my room number was and said she would make sure they hit it the following day. So 2 days of excuses. Then she was freaking out about the riots. She could use some training. Chanel was knowledgable, helpful and because of her willingness to make my stay great, I will come visit this location again. I wanted to help our economy. I was here on vacation and planned to spend money.

Miinukset: listed above. Lack of communication at check in

Plussat: Location.

Plussat: The location was close to the things we wanted to do in Charleston.

Miinukset: Air conditioning was poor. Maintenance person told us the thermostat was off at it was actually cooler in the room than the reading on the thermostat.

Plussat: This hotel is very unique! We loved staying right in the historic downtown area.

Miinukset: The door to our room wouldn’t close and we had to change rooms.

Plussat: The beds were good and the staff was really nice.

Miinukset: Basic hotel Breakfast. hot items are nothing to write home about.

Plussat: location

Plussat: This inn is close to the visitor center as well as to the trolley. This made planning our day and transportation easy. The trolley was Free during my visit.

Miinukset: The breakfast was quite good; but the coffee was not.

Plussat: Its location was perfect (within walking distance to all main attractions in the Charleston Historic District), the staff were excellent (friendly and helpful), and the continental breakfast was great.

Miinukset: Rooms were a little out dated.

Miinukset: I had booked a 5 nights stay but had 2 reservations, one for a 4 nights on a different website and then another for the 1 night separately via booking.com. When I checked in I wanted to make sure that they realised that I was not going to check out on the 4th day, as I was going to stay 5 days all together. Still the morning of the 4th day I received my check out bill and a feedback form in my room.

Plussat: Free, DIY breakfast including waffle maker, free coffee 24 hrs a day and cookies in the afternoon.

Miinukset: Plastic cutlery and throwaway plates at breakfast caused a lot of waste.

Plussat: stafff were very friendly & helpful.

Miinukset: breakfast was good in general, but cooked food was a disappointment - processed scrambled egg

Plussat: Location was good. Hotel was clean and room good.

Miinukset: Breakfast juices seemed if they had bben watered down or were of a cheap quality.

Plussat: The beds were comfortable, the bathroom luxurious and the breakfast was very nice.

Miinukset: The palmetto bug in the bathroom upon arrival!

Plussat: I loved how comfortable the beds were I was so relaxed.. we were so happy with our stay.. the rooms were very clean along with the shower so clean the pressure great.. we rented two rooms and everything was great

Plussat: NA

Miinukset: Everything was great

Plussat: Everything was great i guess

Miinukset: The toilet always stop up.

Plussat: they automatically upgraded us... and it was SO nice. the room was beautiful. I personally loved the tub !

Miinukset: everything was great !

Miinukset: They charge me for a night that I was not there

Plussat: Clean room and good dining onsite. Very accommodating staff.

Miinukset: Thought it was odd that the bathroom did not have an exhaust fan or AC vent to keep it fresh and cool.

Plussat: The breakfast was absolutely terrible because the hotel did not offer breakfast.

Miinukset: No breakfast. Even 2 star hotels offer free breakfast.

Plussat: The mattress was the best! Slept like a baby.

Miinukset: Needs to have a continental breakfast or a voucher for a discount at the restaurant.

Plussat: Our room was upgraded to a nicer suite then what I had originally booked. We were there one night for our honeymoon so it worked out perfect.

Miinukset: No

Plussat: The pictures matches what the inside was like. The bathroom was awe stand big and the shower was huge! I loved it

Miinukset: On the website it said it was only a couple miles from the beach when it was an hour and a half away

Plussat: Beds and pillows are very comfortable. Nice spacious room and nice pool.

Plussat: Very clean and staff was very pleasant.

Plussat: Great Location, walked everywhere. Hotel rooms were really nice! Loved the coffee and pastries in the morning. Pool area on the rooftop had a nice view (didn't go in the pool and the drinks were a little expensive for what we got, but great atmosphere)

Miinukset: Not really! other than the mentioned drink prices above. And I guess having to pay the extra parking car price (which I know is common for "city" hotels, but still would be nice to not have to pay it, especially since we did not use it at all!)

Plussat: In spite of the challenges due to the COVID 19. The staff did a great job.

Miinukset: On our first night there we we excited to order room service and enjoy a great meal together. Unfortunately the rib eye we ordered were way over cooked. We ordered med and med well but they were both charded and extra well done. Not what you want for $---

Miinukset: The charge to get my cat each day. I didn't know about it till the end

Plussat: Close to town, beautiful hotel, comfy bed very good breakfast

Miinukset: Have to pay $25/nite for parking.

Plussat: Great location.

Miinukset: Only issue that we had was the WiFi didn't work well even though we had a router in the room. They changed it out twice & the service was still intermittent. The hotel was slow to respond.

Plussat: Location was great

Miinukset: The breakfast was not what I was expecting. Basically all you could enjoy crescents/danishes/muffin/coffee/juice. No hot selections or eggs/meats.

Plussat: Beautiful room, bathroom, and bedding.

Miinukset: The one window was blocked by large pipes between us and the next building so no natural sunlight.

Plussat: Fantastic! Great location. Immaculate inside and out. Wonderful staff. The pool and rooftop bar is a great place to relax and grab a bite to it.

Miinukset: No!

Plussat: Very nice bed, good location.

Miinukset: I was given a very mediocre room while the hotel was virtually EMPTY! I also could not get the Wi-fi signal - too far from the elevator.

Plussat: Restaurant was great!

Plussat: Very nice place in downtown Charleston. Clean, good value, friendly staff. Yummy breakfast. Would totally be back.

Plussat: Location was perfect, afternoon cheese platter was wonderful and perfect for a snack to hold us over until dinner. Bartender was great.

Miinukset: Rooms were VERY small, no robes, bathroom was not fabulous

Plussat: The bed was comfortable

Miinukset: The room I stayed in was outdated and dark

Plussat: Beautiful and interesting historic building - onsite parking - hospitable staff - excellent location: close to market area and restaurants, not far from waterfront and historic Rainbow Row - very friendly locals

Miinukset: Very cheap bed pillows - mattress looked saggy but was comfortable

Plussat: Location and value is great

Plussat: The location was excellent as it was in the middle of the major activities in the city. The room was comfortable and the breakfast was reasonable with a good selection.

Plussat: Great location, friendly staff

Miinukset: A/C didn’t get very cold

Plussat: I have stayed at the King Charles on many occasions and have always had a wonderful experience. The location is perfect, the rooms are lovely and the staff is always welcoming and helpful.

Plussat: Great location! Walking distance to Shops and restaurants.

Miinukset: Was charged $20 a day to park in their lot!

Plussat: Location Location. Free shuttle just across the road. Bar on the premises. Welcoming helpful staff.

Miinukset: Housekeeping seemed to be having troubles with staffing. Service not thorough.

Plussat: Nice front desk representative. Good location.

Miinukset: Room was dirty and very small. Beds were horribly uncomfortable and there was no mattress cover!

Miinukset: Our room was dirty. Bandaid and candy wrappers beside the dresser. Room hadn’t been dusted in a while.

Plussat: Large, clean room and bathroom. Would stay there again in the future.

Plussat: Convenient to Historic Charleston

Miinukset: Parking across the street - but only once. Other times parkng was available in the hotel parking lot.

Plussat: A very good room, bed and bathroom, well located

Miinukset: No complaints

Plussat: The staff was very efficient. They helped me with every request I had. They also were very helpful on answering questions I had about the city.

Miinukset: The only problem I encountered was ordering room breakfast on Sunday morning. We had an early flight and wanted to have breakfast before leaving to the airport. I asked for an order slip at the front desk, and I was not told breakfast was not served on early Sunday mornings. By the time I was leaving, I got a call from the restaurant informing me there was no room service until later. Obviously, th problem is that the slip you fill out does not specify the exception of early breakfast on weekends.

Plussat: The rooms were recently renovated and very nice. We were treated well by the staff. It was in a very convenient location. would definatley stay there again

Plussat: We particularly liked the helpfulness of the staff.

Plussat: location

Miinukset: price

Plussat: Location. Staff.

Miinukset: Coffee should be put out earlier, between 6 and 6:30 rather than 7 am.

Plussat: Everything was great, staff was friendly and informative. We enjoyed the location the beautiful rooms and the quite location

Miinukset: There was nothing we disliked

Plussat: the atmosphere, the room

Miinukset: the distance to everything else

Plussat: You can walk to Middleton plantation every day-an easy walk from hotel

Miinukset: no

Plussat: Great location near plantations and lots of space for a dog to run

Miinukset: Wi-Fi did not work in my room but did in other areas of the property but I was not in the room long enough to call management about it

Plussat: Causal elegance.

Plussat: We really loved staying directly there with access to stroll in the garden whenever we liked, to walk on paths to go to breakfast and happy hour. We thought the happy hour was a treat with nice prices on glasses of wine and complimentary snacks and music!

Plussat: Beautiful seclusion on the Ashley River. It felt like a get-away, not the typical, everyday hotel. Very relaxed atmosphere. Definitely recommend for couples for that romantic escape.

Miinukset: I wanted to spend more time at Folly Beach, but this location is about an hour away. Don''t recommend this place if you have small children, as not much in modern amenities that would help occupy them during your down time.

Plussat: The Inn at Middleton Place exceeded our expectations in every way. If you're looking for a romantic retreat with culture and history, you've found your match. The grounds are absolutely stunning. Located on the Middleton Place Plantation, the Inn is a walk away from the Middleton Restaurant and Middleton Place. I would 1000% recommend a stay. The rooms are serene and the relaxed ambiance is exactly what we were looking for during our trip to South Carolina. Hammocks situated across the property provide the perfect place to read a book or take an afternoon nap. We will be coming back no doubt.

Miinukset: We loved everything about our stay.

Plussat: the fireplace was awesome but glad I brought my own wood. The complimentary water was nice. Location was beautiful. The gardens were beautiful. Tub and shower combo was huge.

Miinukset: There was a filthy comforter on the bed with numerous stains. I have a rash on my hip area from the sheets(not sure if it was chemical from washing or what).The complimentary breakfast was a complete joke-oatmeal,fruit and bread.was very disappointed. tv

Plussat: The location was gorgeous! The staff was friendly and helpful. We had everything we needed and more! I'll definitely come back!!

Plussat: The location was beautiful

Miinukset: There were no easily accessed electrical outlets near the beds. The toilets were very low.

Plussat: The atmosphere, location, stafff and general feeling of welcome we received upon arrival.