Holiday Inn & Suites Across From Universal Orlando

Location

A lot, The room was very dirty and things didn’t work. Stains all over the floor and furniture. Even the bed linen was ripped. The food that I bought for the hotel was covered in ants within one night.

Reliable shuttle to Universal.

Terrible staff. Lost our reservation twice. Resolved the issue when checked in then lost it again and locked all our belongings in our room and would not allow us back in. Took no responsibility and were incredibly rude. The hotel was dirty and smelled.

It's location, rooms were nicely appointed and it was very clean.

Hotel obviously overbooked and had guests refusing to leave on time which made those of us checking in have to wait. We had a suite. My bathroom had 1 towel, no face towels, no matt for the bathroom no pitcher or glasses.