Frankfurt hotellia

Plussat: Staff are great and accommodating.

Miinukset: Ordered a burger through room service, came cold, sent it back but quickly rectified by the staff and very apologetic.

Plussat: Aamiainen oli monipuolinen ja erinomainen. Keskeinen sijainti on paras mahdollinen kaupungissa.

Miinukset: Nykyaikaisessa WC:ssä pitäisi olla bideesuihku. Bideeallas ei aja samaa asiaa.

Plussat: Quite and clean

Miinukset: Nothing

Plussat: The hospitality was super and the rooms were very clean and neat I liked the complimentary view the crew and concierge were very helpful , the property located next to the malls everything I need was there,well done jumeirah Frankfurt group.

Plussat: Yksityiskohdat oli hiottu viimeiseen asti kohdilleen. Sänky ja aamiainen olivat loistavia.

Plussat: Spotlessly clean, quiet, staff extremely professional. Nothing against, will go back whenever in Frankfurt

Plussat: Everything

Miinukset: None

Plussat: The location

Miinukset: I wait for one hour to get my room

Plussat: Great location for shopping or eating. Close to the river. Every thing in the room is amazing.

Miinukset: Nothing at all

Plussat: Loved the property. Best location downtown with all the action, food, mall, and access. Staff was amazing. Must do the breakfast buffet. It’s unique. They have European and Arabic style breakfast. Custom teas, fresh seafood, assortment of cheeses, fruits, local honey combs, and Arabic style Shashouka, foule, eggs, eggplants. We ate breakfast for two hours.

Plussat: Clean ,friendly staff , great location

Plussat: Great for honeymooners with the platinum honeymoon package.

Miinukset: N/A

Plussat: The staff was very friendly at the reception

Miinukset: The menu in the restaurant was very limited for lunch and snacks.It should be more international

Plussat: Excellent location and excellent service. Very thoughtful staff and helpful to every request.

Plussat: Wonderful breakfast and very comfortable bed!

Miinukset: Service at reception on checkin was very slow and not warm and welcoming.

Plussat: The staffs are very friendly and helpful. The decor is really amazing. Love the style so much. The location is nice, walking distance to most attractions. The restaurant in the hotel has great food, a bit pricy though.

Plussat: Awesome + Dj playing good music on the roof

Plussat: Friendly and helpful staff, luxurious interior, near to green part of the city I am very thankful to the hotel concierges for keeping my luggage for a week.

Miinukset: Nothing

Plussat: All is excellent, spacious rooms, delicious breakfast, best location, friendly staff

Miinukset: None

Plussat: Location

Plussat: Staff, particularly Peter at the information desk, he is very friendly, helpful, someone with great personal skills

Miinukset: Room was warm and we couldn’t lower temperature down, but it was insignificant inconvenience

Plussat: Todella tasokas hotelli! Siistit, viihtyisät ja rauhalliset huoneet. Erinomainen aamiainen!

Plussat: buffet

Miinukset: Takes almost 10 minutes to see a waiter and another 10 minutes to get a tea.

Plussat: 1) luxurious. 2) Cleanliness. 3) friendly staff. 4) Very well people trained. 5) Gorgeous food at the bar. 6) Privacy.

Miinukset: 1) My room was located next to building stairs which cussed noise and lead me to inconvenient stay specially during the night! 2) Uncomfortable pillows and not soft! 3) Bad wall insulation between rooms, I heard my neighbors most the times! 4) Room door need to be tightened and adjusted to be fully closed!

Plussat: The room was spacious, clean & a comfy bed. The bathroom was designed in very nice way. Overall experience was a pleasant one. I will definitely recommend Rocco Forte Hotels.

Miinukset: The TV was slightly complicated I wasn’t able to connect either my phone or laptop.

Plussat: Friendly staff, excellent facilities.

Miinukset: Nothing!

Plussat: It's a beautiful venue, the staff are friendly

Miinukset: Wifi is very slow unless you pay 20 euros per day

Plussat: loved the food and the very friendly staff I really liked the hotel decor and the various seating areas

Miinukset: there was an off smell in my suite but wasn't that bad I got used to it

Plussat: excellent breakfast and big room.

Miinukset: no bonus programm

Plussat: Staying at Rocco Forte, was like coming back home! Great Ladies & Gentlemen, awesome rooms and good quality food!

Plussat: its very amazing hotel

Miinukset: The breakfast poor, its not like 5 stars breakfast

Plussat: Everything

Miinukset: Nothing

Miinukset: Overpriced food for rather medium quality

Plussat: just perfect in every way.... Staff excellent

Miinukset: Front staff members are very pretentious. Not worth paying that much for this kind of value hotel.

Plussat: The room was quiet and clean and we slept well.

Miinukset: ...They informed us proudly that there was no charge for the mini-bar, but the mini-bar did not contain any wine, just beer and fresh drinks. ...They had special cheap arrangments during the weekend which meant that it was so busy that we (paying the full price) had to wait for about 20 Minute before we could get a table in the restaurant for breakfast.

Plussat: excellent customer service. special thanks to Matthias Eisner who on request recommended an authentic German restaurant and then went and downloaded the menu for our consideration.

Plussat: The staff of reception is very nice and detailed.

Plussat: Lovely room & very peaceful which was great when you've had a busy day at the Messe. Also staff were very attentive and nothing was too much trouble.

Plussat: Location and hotel staff all fantastic

Miinukset: no coffee and tea facilities in the room

Plussat: Clean, professional, good breakfast. What should be expect from a good hotel.

Miinukset: Good location for the Messe. But otherwise a very quiet neighborhood with not much going on.

Plussat: Location, Cleanliness, Big room, amenities

Miinukset: Decor of the room was very dull. The carpet, colors used, etc made the room look very dull.

Plussat: The hotel should consider bed and breakfast. Complementary kettle and some tea bags in the room and also there should be pressing iron in all the rooms for guess

Miinukset: No pressing iron in the room for iron No complementary tea bag and kettle for guess until you buy

Plussat: Everything

Miinukset: Nothing

Plussat: Erinomainen sijainti autonäyttelyyn nähden. Sopiva kävelymatka kaupunkiin. Erittäin rauhallinen hotelli ja hiljainen, vaikka vieressä on liikennevirta.

Miinukset: EI ongelmia.

Plussat: Personal service - great staff

Miinukset: Water pressure / shower

Plussat: Nice staff and location, wide parking Unique hotel apartment

Miinukset: Not changing beds sheets for long time during your stay

Plussat: Near skyline plaza mall

Miinukset: The A.C not good

Plussat: loved everything about the room; spacious, bed was really comfortable, and super clean!

Miinukset: there was a loud noise from outside in the morning for quite a while which was the staff I believe but it did wake me up sooner than I had hoped.

Plussat: Everything about was just great! The rooms were incredible in terms of both cleanliness and comfort, the facilities available were excellent (including a washer on every floor and the staff even provided me with pods). The location was wonderful.

Miinukset: Nothing.

Plussat: - Very clean - Good location - Nice staff - Room size

Miinukset: - the AC wasn't cold . - Parking cost 19 euro a day .

Plussat: clean modern well designed hotel, great bathroom with rain shower, great lighting, comfortable big bed, good natural light coming in

Miinukset: nothing

Plussat: Breakfast was rather expensive, but lots of choices and all very tasty. I especially loved the little fridges in the lobby where you could grab a quick drink or bite to eat. Room was absolutely enormous and comfy.

Miinukset: I had to provide actual proof of payment before the lady at the check-out desk believed me when I said I had already paid for everything the night before. Shouldn't this be in their computer? The bathroom was not designed very well. Toilet paper hung out of reach for my wife, who isn't very tall and not very well on her feet. No siderail next to the toilet, which is surprising, considering there was more than enough space, and everything else was very well adjusted for handicapped people.

Plussat: This is a new modern Hotel with Apartment accommodation that whilst not in our actual preferred city area we found was an excellent choice. Fast check-in, professional staff and the one bedroom apartment spacious and clean with a comfortable king bed and kitchen set-up. We requested a quietly placed room and that is exactly what we got on the highest floor, overlooking the conference centre to the back of the Hotel. It was whisper quiet so we considered ourselves most fortunate as major sub-way works are underway to the front of the Hotel. With double glazed windows we are unaware whether guests located to the front are disturbed but it is noisy in the street. There are a lot of restaurants and a major shopping centre within a few minutes walk which was a relief as we arrived to sweltering heat in Frankfurt.

Miinukset: Bar didn't open till 5pm. The first night we couldn't find anyone to speak with in the restaurant and appeared not to be opened and second night booked out entirely for a function. The Restaurant is run by a 2nd party and not the Hotel.

Plussat: 15~20 mins to Bhf, near a shopping mall, good quality facilities, very convenient for self cooking. The room is spacious and cosy and quiet

Plussat: Good location with clean facilities

Miinukset: Aivan hirveä haju/tuoksu aulassa, aiheutti allergisia oireita mm. puheäänen menetystä

Plussat: Great room with great amenities for the price. Impressive!

Plussat: It was exceedingly quiet.

Miinukset: My 2nd day down for breakfast did not list it as complimentary. I didn't like that kind of error. Easily fixed, but that shouldn't have happened. My first night I arrived late & needed to eat. Had to go the the Hilton Garden and got a salad which was stale. They wanted to argue about why the lettuce was brown. Settled for soup. Uncalled for.

Plussat: Location In the airport, nice atmosphere, beautiful and comfortable.

Miinukset: Nothing

Plussat: Very pleasant and friendly staff. The room was very clean and comfortable. Enjoyed our stay!

Miinukset: We had much difficulty finding our way to Terminal 2 and missed our flight.

Plussat: The property is well designed with nicely equipped bathrooms and small but well done bedrooms. The breakfast was great. The overall facility has a great modern ambiance

Miinukset: There was no description of how to get to hotel from the airport. The hotel did not answer the phone to assist over the 35 minute period we tried to reach them. There was a hotel shuttle bus at the airport that did not designate which hotels it covered and had a mass of 100 plus people waiting. We enquired with those in line and learned they had been waiting in line over one hour. We eventually took at 12 euro cab ride to the hotel. We were "greeted" by the rudest hotel employee I have ever encountered. She told us the restaurant was closing in 6 minutes and when we tried to make it in time she smugly informed us that we would not make it with a smile. When we responded that we had been trying to reach the AIRPORT hotel from the airport for one hour and explained all the problems we encountered she advised that there was no such thing as a hotel shuttle and we should have just walked. When told we had no way of knowing how to get there and the hotel DID NOT ANSWER THE PHONE for Over 35 minutes she said well there were problems with the trains. No apology no kindness no help. In short we were treated with open hostility and contempt with no apology for the difficulties we experienced. I advise you to stay at the Sheraton. No amount of structural beauty can be overcome by treatment this poor. The reason you stay at an airport hotel in the first place is to avoid the hassle of getting too and from the hotel. The worst part was when I tried to call the fron desk the next day to explain what had happened they NEVER ANSWERED THE PHONE THE NEXT DAY either!

Plussat: Location

Miinukset: The AC was not cold, and there was no hot water in the room

Plussat: Location, rooms, cleanliness, restaurant

Miinukset: Reception staff lisa very rude. Not sure why reputed company like Hilton keep such staff, did not answer any question nicely. Seemed like forced to work there, acting like she was paying for our stay. No manners at all. Very poor and shameful behavior,

Plussat: Proximity to airport Super clean facilities Nice accommodating staff Clean rooms

Miinukset: The fact that as a transit / business hotel, there was NO FREE WIFI. Even the closest public areas where there was supposed to WIFI access was difficult to find. This made our stay less than convenient. Hope this will be more clearly stated in the description. I dont think the hotel lobby (if this was referred to as a public area) even had wifi. Hotel lobby was also hot. Maybe some cooler airconditioning is ideal

Plussat: Very modern and clean. Located within the airport terminal.

Miinukset: Signage on the roadways going too the location could be improved.

Plussat: Meillä oli ilta aikaa ennen aamun paluulentoa Suomeen, niin suoraan hotellin alla olevalta juna-asemalta pääsee näppärästi n. 10 min piipahtamaan Frankfurtin keskustassa. Hotellissa ihan ok ravintola ja aulabaari.

Miinukset: Jos lentää Finnairilla (T2), niin hotelli sijaitsee toisen terminaalin (T1) lähellä. Toki terminaalista toiseen pääsee kohtuullisen mukavasti shuttle bussilla, mutta täytyy siihen jonkin verran varata aikaa (n. 15-20 min).

Plussat: Very modern hotel with large room and top quality features. choice of restaurants. we chose the more upmarket restaurant for dinner. service was excellent and food and wine were very good. friendly staff. very modern well maintained facilities nothing untoward. this hotel location was excellent, very convenient as we arrived by train, right above train station. just be sure to leave enough time depending if you are flying out of terminal 2 to travel via shuttle to that terminal which is about 10 minutes away.

Miinukset: fully satisfied

Plussat: For those who have a morning flight, this hotel is very conveniently located in FRA airport. It's a nice, clean hotel with very friendly staff who are more than willing to help out. The room is comfortable and has all that you would need for a short stay.

Miinukset: There was a bunch of trash in one of the cabinets, presumably left from the previous guests. The room is also a bit small if there are a couple of people in there sharing the space.

Plussat: Excellent location and customer focus.

Miinukset: No

Plussat: Very good location - right in front the lake.

Miinukset: No aircondition, just electric fan.

Plussat: Perfect service in a perfect hotel environment

Miinukset: Nothing to criticize

Miinukset: 1 fat man who work only in the bar was so not culture and bad, all other people who they working in Steigenberger are amazing

Plussat: The rooms are well appointed and the bathrooms excellent. Breakfast was very good and the level of courtesy and service was excellent.

Plussat: We really liked the property. Location was very convenient to visit the main attractions.

Miinukset: The walk from the Hauptbanhof is a little sketchy at night, but it's an easy metro ride.

Plussat: The beautiful building, the awesome breakfast and the great location

Miinukset: The $80 charge for early check in and the $ 100 per day incidental fees plus the AC was not very effective

Plussat: Location is close to everything and walkable distance, staff is friendly

Plussat: Great location. Good facilities.

Plussat: Everything! Location,property,staff.

Plussat: Aamiainen oli loistava!

Plussat: Nothing

Miinukset: I did not like it because my sunglasses were stolen

Plussat: Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg).

Miinukset: Everything. Great location, great staff and nice rooms. Highly recommend.

Plussat: Good location if you are visiting Frankfurt Messe. Restaurants and shops in the area and in the Skyline Plaza Mall.

Plussat: The location

Miinukset: They kept on canceling the reservation although i called and said i was on the way it was really bad experience they need to work on how to contact the guest in a better way they were very rude it was my second time staying there but definitely it was the last

Plussat: Air condition.

Miinukset: Kitchen is too small to cook.

Plussat: Coffee at the lobby ;-)

Miinukset: Nothing at all. Excellent price-quality. Very helpful and friendly staff.

Plussat: It's close proximity to the mall, its right across the street. I enjoy the cleanliness and the simplicity of the rooms. It's a short 15 min drive to the airport which is awesome.

Miinukset: The staff are not always very welcoming, hardly make eye contact nor do they greet you, parking is a bit difficult prior to checking in. I can never figure out where their parking is.

Plussat: Location near to mall

Miinukset: The staff were not good and they charge me for extra room because they said my room fit for 2 not for 3 when I took the rooms I found that it fit 3 persons but the didn’t refund my money for the extra room

Plussat: Location is convenient. Apartment sizes of rooms very good related to price - which was excellent value for money given quality.

Miinukset: Breakfast - pretty average/ didnt bother.

Plussat: Location + AC + microwave + Minibar + bathroom design

Miinukset: Parking is not described clearly in the booking page it took me a while to know where is the parking + constructions in front of the hotel from morning to day end and that beeb beeb beeb sound keep hitting your head all the way until they stop working .

Plussat: Elegance & coziness of the room Professionalism of staff Excellent location Cleanliness of facilities

Miinukset: A bit pricey

Plussat: The rooms were spacious and laid out like an apt. Great place to stay if you are looking for a long term location.

Miinukset: There were still cleaning supplies in our room and the check in process was a little lengthy.

Plussat: Rauhallinen ja hyvä sijainti.

Miinukset: Ostoskeskus vieressä oli sunnuntaina suljettu

Plussat: It is in a good location,very clean,good service,friendly staffs,100% security

Miinukset: I didn’t found any things i dislike

Plussat: Very cooperative staff and nice room with required equipments for family

Plussat: Very nice hotel!! Clean, comfortable room, big bathroom, great design. We loved it!

Plussat: Clean, modern, great mattresses

Miinukset: Breakfast not included

Miinukset: Internet was so bad

Plussat: Beds are very comfortable and location very good beside skyline plaza mall and the staff were excellent

Plussat: Great location , nice staff , very clean , friendly atmosphere .

Miinukset: No mini bar .

Miinukset: You can’t control the A/C. It’s fixed @ 23 c

Plussat: the hotel was great at almost everything. the facilities exceeds my expectation they have everything you need. the staff was great, friendly and professional. the rooms is large great for families with kids.

Miinukset: There was no free parking spot near the hotel just a a paid parking in the hotel.

Plussat: The tidiness and the service

Miinukset: Nothing

Plussat: Nothing .

Miinukset: I did the booking from more than 2 weeks , And made the payment trow my friend credit card , At check in time the staff refuse to continue the check in procedures if I don't provide my friend credit card !!!!!! How !!! He is not traveling with me !!! Why the hotel staff did not ask before by sending an email about that !!! So at that time my friend will send you an authorization letter and a copy of the credit card and his id . It was very embarrassing situation and Really very bad experience and not professional job !

Plussat: Stylish, clean, friendly staff.

Miinukset: I booked room online with a selection of breakfast included. But it turned out to a room without breakfast after booking finished. I then had to pay much more for the breakfast if I wanted it.

Plussat: The staff is fantastic, courteous, informative and overall knowledge is incredible. Rooms are a perfect size and very clean, and everything worked well. With only 64 rooms, breakfast was not crowded and was very comfortable. The choices at breakfast were fantastic.

Miinukset: The price at Ambiente is too high.

Plussat: Loistava sijainti messukeskuksen vieressä.

Plussat: Siisti, asiallinen hotelli ja huone, hyvä aamiainen. Hiljainen.

Miinukset: Näköala puistokadulle olisi ollut kiva.

Plussat: Staff was very friendly. The hotel was located close to public transportation and just across the street from a nice mall. Our room was comfortable. We felt safe walking in the area at night.

Plussat: Breakfast was super.

Miinukset: Nothing at all.

Plussat: Everything is perfect. Air conditioner, tea pot, TV…perfect

Miinukset: A little bit far from Frankfurt station. About 15-20 min walk. Breakfast is quite expensive, so I didn't order.

Plussat: Metro kulman takana, loistava sijainti. Aamupala oli kattava. Sitä oli ihanaa nauttia terassilla. Huone oli erittäin viihtyisä ja sisustus kaunis.

Plussat: Breakfast was great and staff were very helpful and pleasant.

Miinukset: The washroom had a musty odor.

Plussat: The bed has perfect firmness. Everything is clean and nice. Breakfast has a lot options and very delicious.

Miinukset: It’s about 10min walk from Frankfurt hbf, not very convenient with a rolling luggage

Plussat: Cleanness. Room size. Breakfast.

Miinukset: No parking at Hotel and quite expensive one nearby - 32 Euro per 24 hours

Plussat: I liked the location and overall hotel premises. Great breakfast.

Miinukset: Parking place - there are only few places to park so I needed to use different parking place at hotel next to this one.

Plussat: Good sized refrigerator and kitchenette. Able to get some papers printed.

Miinukset: Space between end of bed and desk table was tight.

Plussat: Great location, nice rooms and very helpful staff

Miinukset: No swimming pools and small Gym

Plussat: It was very well located. Close to the shopping mall and the train station. The rooms were comfortable. Breakfast was very good. The staff was very friendly. It was very clean.

Miinukset: They don’t have a parking space. If you use the parking next to the hotel, you will pay almost 40 euros per day. However, we decided to park in the street and avoid paying the cost. Also, when we arrived at midnight, the sofa bed was not made for our son. We had to make it ourselves. However, for the inconvenience, they asked to forgive them and offered us a complementary drink. The service was very good.

Plussat: We felt very secure. We found the lifts extremely handy. There was ice available in the reception area which was a great idea during the warm spell. Staff on the reception desk were helpful and friendly. Our room was spacious. The bed was comfortable. We enjoyed the view. The hotel is situated close to the palmengarten. The tram stops outside the front door of the hotel.

Miinukset: We were happy with our stay.

Plussat: Toilet and shower were on separate rooms Since its right beside Marriott hotel. there were usually taxis waiting outside hotel

Miinukset: Sofa bed was too hard. and pillows were too soft

Plussat: Location of hotel is near Skyline Plaza and Frankfurt Central Station. The environment of hotel give us a comfortable feeling. The laundry facility is good.

Miinukset: Since it is my family travel trip, we book for 4 persons (2 adults and 2 kids). We requested a suite with 2 double beds when we booking. However, hotel is only provide a queen size double bed room for us. We are very disappointed.

Plussat: The hotel is in a lovely area with the 16 and 17 Tram stop right out the front. The breakfast was excellent with a great choice. Beds were super comfortable and the room was a great temperature.

Miinukset: Would like cleaning of the apartment at least every 3 days, not every 7 days.

Miinukset: Sänky oli liian kova, aivan kuin petauspatja olisi puuttunut.

Plussat: Room designs perfect.

Miinukset: Every 4days will clean that causes little bits inconveniently.

Plussat: Great location for the conference centre. Very clean and well equiped apartment. Staff is great and the breakfast is very good.

Miinukset: None

Plussat: Breakfast was excellent.maybe a little out of city centre but easdy to get to

Miinukset: room size

Plussat: Our lifestyle suite was just what we needed

Miinukset: A little out of the way

Plussat: The room is modern, clean and quiet.

Miinukset: The toilet is separated in a very small bathroom and the only source of water located outside. There is no kettle in the room . The Internet was really very slow. The hotel isn’t directly located near the center however it is not so much far away, it’s like 7 mins walking to the next train station and about 20 mins walking to reach Zeil or Altstadt. I was just informed while checking in that I have to check out before 08:00 o’clock because of security purposes to evacuate a bomb from the second world war.

Plussat: Clean rooms, free mini-bar in the room, facility was recently completely renovated, it’s cheap and worth it.

Miinukset: The only negative side is that the area around the hotel is not very good, there are not many restaurants ( it is not a dangerous zone though, it’s just there is much to do at night )

Plussat: The bed was awesome .... HUGE bed, perfect mattress, not too hard not too soft, slept very good. The mini bar which was inclusive was a nice surprise.

Plussat: Facilities were nice and room was very spacious. Used the gym while there which had a lot of equipment. Right above a supermarket which was convenient and close to cute coffee shops, etc.

Miinukset: A little far from the touristy attractions if that's what you're there for - about a 20+ min walk. Parking is expensive in the garage below the hotel.

Plussat: The hotel is very modern and nicely decorated. It’s close to the S-Bahn station which takes you to the center and central station in 15-20 mins. Complimentary drinks in the mini bar. Very clean.

Miinukset: There was a planned evacuation on Sunday morning due to operations around a bomb in the area - this meant having to be out from 8AM to 6PM for the whole day, not ideal on a Sunday. This wasn’t mentioned at all at the moment of booking, nor where we offered a discount or a complimentary gift. Overall price is too high for a hotel not located in the center and considering the circumstances.

Plussat: Clean, nicely decorated, spacious, functional.

Miinukset: Check in and out took too long.

Plussat: It looks stylish, with good facilities. You can walk to the main river in just a few minutes.

Miinukset: Nothing

Plussat: The hotel was only about 6 weeks old when my husband and I stayed there. The rooms were lovely. Everything was very clean, the staff was very pleasant, and the workout facilities were simple but effective.

Plussat: The hotel was clean and very modern.

Miinukset: The staff wasn’t able to assist with the public transportation in the city as well as I had hoped. I also felt like the property charged too much for items related to room service and breakfast.

Plussat: Sauna

Miinukset: A bit dirty floor in toilet

Plussat: Spacious rooms, clean well taken care of facilities, diverse breakfast, friendly personnel, free shuttle to and from the airport!

Miinukset: Nothing

Plussat: Very handy to/from the airport. Great transit hotel.

Miinukset: Nothing

Plussat: Very close to the Airport Shuttle bus from and to the airport

Plussat: great hotel for transiting through frankfurt. super convenient. wld defn stay here again next time im transiting. good food option on site and near cool woody area for an outdoor run.

Miinukset: nothing

Plussat: Clean enough

Miinukset: The junior suite do not have enough lights, the 2 ceiling spotlights are jarringly pointing directly at you, very uncomfortable for our eyes, we can't wait to leave. One new concierge who is not local gave vague information and bad directions, he wasn't rude but not helpful.

Plussat: good location near the airport(free airport shuttle), late checkout policy for executive rooms

Miinukset: nothing in particular.

Plussat: Good location Friendly staff

Miinukset: Nothing

Plussat: Gave us an unexpected upgrade on rooms! The view, bed and room service was amazing! My son loved the pool and keeps wanting to go back to the hotel again. Excellent place and even though it was right next to the airport, you couldn’t hear airplane

Miinukset: Wish there was early check in or free parking. The parking is 20 euro each time, but it is close.

Plussat: The third time I've stayed there. I don't go anywhere else. The breakfast is pricey but worth it.

Miinukset: There is nothing really around the hotel.

Plussat: The rooms were comfortable and the staff was excellent. The rooms in the executive tower are nice, but oddly modern- with an unusually pointless lounge chair. Access to the airport is very good, and the historic restaurant owned by the hotel is very much worth a visit.

Miinukset: Some of the executive room furniture, and the smaller elevators in the older hotel tower.

Plussat: Location a bit remote from shopping, but a shuttle was available back to the train station where shopping was available. They have a Wellness Center on 9th floor with awesome massage therapist (Grace) and a pool/sauna. Clean, modern rooms. Free shuttle service.

Plussat: Room is amazing application of everything you need in a small room. very comfortable facilities

Miinukset: Be nice if there was cheaper option for breakfast for those who are not big breakfast eaters particularly as there are not any eating options around - room was a little hot but that could have been leftover from the heatwave

Plussat: Close to the city centre Clean

Miinukset: The AC wasn't working very well. It was hot that i made my kids sleep in their undies. The AC would only be 3 temperatures lower than outside/ it was written on the button.

Plussat: . Location is good and in general the hotel is nice

Miinukset: The girl doing check in was quite rude. I was with my business partner who was waiting for me to check in and she asked if we were together in the room. First of all how can she ask something like that when there was a booking made only on my name for a single bed. Then we nicely answered that we were business partners so i was alone and her answer was ok I don't care.(word by word) What kind of a reception employee can permit to talk like that with the clients? In the room coffee machine was not working and the cups where not clean. I hd to was them myself

Plussat: Sijainti oli monella tapaa hyvä. Läheiseltä asemalta hyvät yhteydet ja läheltä löytyi myös monipuolisesti ravintoloita. Kadun puolellakaan liikenne ei häirinnyt.

Miinukset: Aamiashuoneessa oli välillä ruuhkaa ja palvelut eivät aivan toimineet, vaikka henkilökunta kovasti yritti.

Plussat: Localization

Miinukset: They were on refurbishment and by consequence there was a lot of noise

Miinukset: Ravintolan ruoka oli todella huonoa. Huone oli kuuma, ei ilmastointia.

Miinukset: The Hotel do not have their own parking...

Plussat: 1- The location is fantastic at Citycenter 2- The room is clean. N.i

Miinukset: 2-I did not like the staff they were though . 2- The WIFI is poor. 3- The Air condition is hot .

Miinukset: All perfect. I will come again

Plussat: Location

Miinukset: Nothing

Plussat: NH collection is my first choice in Frankfurt I booked this hotel 3 time before because of location facilities, cleaness, friendly reception staff

Miinukset: Nothing

Plussat: Location

Miinukset: We arrived earlier than the check in time. Managed to store our luggage and went down town to explore. Staff weren’t willing to give us the room earlier than the check in time. They weren’t friendly and not helpful at all. Sometimes all you need is just the feeling that the staff are trying to help you as an appreciation for choosing their hotel. No option for double bed. They stick two twin beds together which is annoying. No water offered as compliments. You have to buy.

Plussat: The hotel is located close to many attraction sites

Miinukset: Loading and uploading the luggage due limited parking spots

Plussat: the location was great, only 10 minutes from the Hauptbanhof and close to two Ubahn stations. the Altstadt was only a 20 minute walk or about 10 minutes by ubahn. The staff were very friendly and polite and efficient at both check in and check out times. the underground car park was convenient and secure. The breakfast was fresh and a good choice of items.

Miinukset: Parking was expensive, but it is in the middle of Frankfurt.

Plussat: Very good location with all facilities

Miinukset: The limited space for a family

Miinukset: Not allowed 30 minute later check out

Plussat: Good location, nice staff, tasty breakfast

Plussat: Accessible from HBF and close to business.

Miinukset: All costs should be in quotes provided not added on at check in

Plussat: the breakfast is very good. loctation is good and easy to access all the place.

Plussat: Average breakfast, location is very nice and close to all local spots

Miinukset: very low staffing in the restaurant, long waiting time

Plussat: Todella hyvä sänky, aamiainen keskitasoa

Miinukset: Juna-asemalta hotelliin oli aika epämääräisiä katuja, joita ei ollut kiva kävellä

Plussat: Clean Quiet

Miinukset: No luggage handling service Executive room is very small

Plussat: The staff and the hotel is flawless except the neighborhood.

Miinukset: The neighborhood is no good to stay with family. Tens of brothels and junkies around.

Plussat: Hyvä aamiainen. Hyvät sängyt. Päätien varressa, mutta liikennemelu ei kuulunut. Hyvä valaistus. Siisti.

Miinukset: Jääkaappi tai minibaari olisi ollut kiva lisä. Punaisten lyhtyjen alue vieressä muttei aivan kohdalla.

Plussat: We stayed for 2 nights only so unable to enjoy the hotel much but overall was a good stay. Location was great as bus stop was less than 10 mins walk. Romerberg was just 6-7 stops away. Check in was a bliss by friendly & helpful staff. Airport is less than 30 mins ride by taxi and train station is only 15 mins away.

Miinukset: The room lighting is really dark for us. Understand that its the hotel concept but just that we are not used to it.

Plussat: Loved the scenery and decor.

Plussat: Love the style. Very friendly staff at check-in , check-out and at the bar!

Miinukset: Nothing to say here. An awesome hotel!

Plussat: Very modern comfy and clean. Staff are awesome and very friendly. Forgot my iPad in the room on check out and the staff found it and kept it safe for me!

Plussat: The breakfast was amazing the environmentally friendly bathroom products are great, room decoration really innovative, staff excellent

Miinukset: The booking system was a bit inconvenient. I booked early and paid in advance but then needed to change from 2 nights to just 1. I didnt expect a refund because I knew the terms and conditions but didnt expect to be charged and early fee when we arrived off an early morning flight.

Plussat: Nothing

Plussat: All according to top professional standards

Miinukset: -

Plussat: Great little boutique hotel, staff were very friendly indeed

Miinukset: Nothing

Plussat: The design of the hotel and simplicity.

Miinukset: The breakfast and food options are asking...need to improve.

Plussat: Perfect hotel, super friendly staff, nice interior and very generous amenities

Plussat: Individuality of the rooms, their style, the comfort

Plussat: Amazing breakfast buffet

Miinukset: The DJ