Orlando hotellia

Plussat: All except the room dinning

Miinukset: room dining was not as expected

Plussat: They thought of everything. Every detail has been through through! The service and hospitality was impeccable. We had our kids with us and they went above and beyond to make it special for them. The bed was super comfy. I loved everything!

Plussat: Everything! I didn't want to leave!!!

Miinukset: I can't think of anything

Miinukset: Valet parking should be mentioned in cost

Plussat: The pillows were amazing! We bought some for home!

Miinukset: It would be great to have an adult only lazy river!

Plussat: excellent service and attention to detail

Plussat: From the super nice staff that are happy to be there to beautiful modern room, amazing pools. One for adults only and a tru water parks for the kids. We could have very well skipped going to the parks!

Miinukset: I believed it was a tru Disney hotel but its not , its a partner so you still have to take a shuttle to the parks, but its ok. Because they had the Disney desk inside in order to get your tickets

Plussat: Location and pools were really nice.

Miinukset: House keeping did not do turn down one night after we requested it and completely forgot to do housekeeping one day when we left at 9 am and returned at 2pm after a long hot day at the parks. Pretty much unacceptable for the price of this hotel.

Plussat: Excellent staff service and great facilities as you would expect from the Four Seasons. Will definitely go back if we are around the areas again.

Plussat: Not thing

Miinukset: Room not ready at 4:00 pm my family have to wait 45 minutes Room service bang my door at 8:00 am wake my whole family up. Room service come again 10:00 pm when my family have a private time Every bad experience I dont think I am ever coming back.

Plussat: Best family hotel ever!

Miinukset: Not to attentive employees , they were very polite but didn’t listen much so they confuse food orders and couldn’t answer some simple questions just refer to some other people, I always felt they want to get rid of me

Plussat: The area was good not crowded

Miinukset: The valet parking people hit my car

Plussat: It’s was super clear & everyone was friendly. Loved the lazy river & how beautiful the grounds are inside & out

Miinukset: The restaurants aren’t the greatest on the selection of food! But they were very clean. Small selection at each place.

Plussat: Service.

Plussat: The staff, the room, dining, and pool area.

Miinukset: Everything was great!!!

Plussat: Excellent service from pleasant and well trained staff

Miinukset: Dinner in the coffee shop was chaotic on 4 July as the Grill Room was closed for the holiday

Plussat: Everything

Miinukset: Nothing

Plussat: Exceptional employees, treated with kindness and care, felt the hotel went above and beyond expectations to make my staff exceptional.

Miinukset: No, my stay was incredible.

Plussat: Amazing property, first class everything. staff was amazing, location was good and the facility was beautiful

Miinukset: N/A

Plussat: Lobby Gym Bed very comfort Staff TV Hotel facilities

Miinukset: Room facilities House keeping

Plussat: Location, amenities

Miinukset: After reading the new gold standard years ago I was so excited to finally have my first Ritz Carlton experience. Unfortunately it was one of my worst experiences at a hotel ever. Upon checking in staff was anything but top notch. Everyone seemed overwhelmed at and irritated by the heavy traffic on the holiday weekend. The room wasn’t clean. We asked to move but they did not accommodate. We decided to go to dinner to hopefully change the path of our trip but Highball restaurant food was not good at all. We ordered the fish dish and they were out of the vegetarian side and were not told and were given a sausage patty substitute without even being asked if we eat pork (we do not). We still didn’t let this tarnish our plans to enjoy the pool. Upon returning to the room we gave our daughter a bath and when I picked up a towel to dry her off a roach came flying out. I called the front desk immediately to please just have the now dead cockroach removed from the room. After two hours and three more phone calls the roach was finally removed. I would not suggest this hotel to anyone. Apparently the Ritz customer service is gone.

Plussat: Ive been in Orlando a couple of times, inside Disney, in Condos , but this time I want to try the Ritz flavour and don’t dissapoint at all, great pool , restaurantes , etc

Plussat: Club lounge was outstanding!

Miinukset: Room wasn't ready, but they more than made up for that. Treated us great.

Plussat: Bed was very comfortable and pillows were amazing. Very quiet and peaceful!

Plussat: We had breakfast in our room, and it was perfect!! The waiter was excellent...

Plussat: The pool area

Miinukset: The staff were not pleasant, they did not have a smile on their faces, they were not very friendly. I was not happy with the daily fee to park at the hotel and I did not like that there was a fee to use the work out room.

Plussat: the place and space was very nice; good for families and golf players; the kiosk for food/drinks around the clock was very convenient

Plussat: Appearance

Miinukset: Room carpet was not up to par

Plussat: Staff and hotel were great, good location to the parks and room had a great view over the golf course

Miinukset: Food was nice but resturants price not value for money.

Plussat: Carpeting on floor and comfortable furniture!

Miinukset: Fee for gym

Plussat: The FRENCH FRIES were the bomb! The food was GREAT. Everything I needed was at the resort!!!!

Miinukset: NONE of the housekeeping staff spoke english.

Plussat: Beautiful property. Close to anything and everything

Miinukset: Nothing

Plussat: The rooms are amazing, the staff was courteous, and the location was perfectly suited for my vacationing destinations. Thank you for a great experience!

Miinukset: The menu prices at A Land Remembered was a bit high for the petite portion sizes. Still, that was the best fillet I had. Maybe rethink the Gator Drool beer name; it's too good to have that name.

Plussat: Location

Miinukset: The value of what you get at the property was disappointing. Having to pay such high prices after paying so much for a room was ridiculous. The room was basically the quality of what you get at a minimum priced hotel not a resort. Didn’t realize leaving money on the table was meant for a tip for housekeeping. I left $6 to complete a load of laundry later that day, it was gone when we returned. That’s another issue, $3.75 for laundry is ridiculous. Also, powdered coffee creamer is so low budget.

Plussat: The accommodations, good bed, nice view to the golf course, excellent pillows

Miinukset: The air conditioning in the room wasn’t the best but still good, don’t get me wrong, just need to give it some maintenance I guess.

Plussat: Closeness to parks and the facilities were amazing

Plussat: Everything was amazing!!

Miinukset: N/A

Plussat: Great „calm“ location close to Universal Studios. Nice complementary boat transfer to Universal. Room was spacious and staff helpful. Early park admission and unlimited express pass is included from day of arrival (after 7 am possible) until/including day of departure.

Miinukset: These amenities have its price...

Plussat: This is a perfect spot for Bussiness travelers. Close to attractions and confortable to conduct Bussiness while enjoying the garden view from the suite.

Miinukset: It is costly but worth every penny. A room service breakfast for two is around one hundred dollars.

Plussat: Location

Plussat: Good transportation to universal studio.

Miinukset: Can provide some bottle water in room?

Plussat: Location and overall look

Miinukset: Not having a useable room as the bathroom was not working

Plussat: Location.

Miinukset: It would be nice to include microwave oven.

Plussat: No microwave

Miinukset: No Microwave

Plussat: Amenities. Staff. thirsty fish.

Miinukset: Expensive

Plussat: Universal Express Passes included and location

Plussat: Location; complimentary universal fast passes; View from zoom; easy commute

Miinukset: Amen got a bit outdated.

Plussat: Quite place and near form all Disney parks, universal parks and world sea parks. Great place near to restaurants and supermarket

Miinukset: No mosquito windows shades

Plussat: every thing is just an excellent.. we really loved it..

Miinukset: the furniture and carpet little bit old, but not a problem at all..

Plussat: Clean, wide area,resort, pool, everything is excellent.

Plussat: It is the best in orlando So clean , quiet, luxurious and comfortable Thanks for your beautiful hotel

Miinukset: Nothing

Plussat: I liked that it was gated and secure.

Miinukset: There was a child in an adjacent room that yelled early morning and late into the night. I called the front desk with concern and was asked if we wanted to switch rooms. It was nice of them to ask but it was around 1030 at night. They did say they would send security check on the situation but it continued for another couple of hours and started back up in the morning. I didn’t call it in again because I felt it should be them being moved not us.

Plussat: Breakfast at the clubhouse was excellent and reasonably priced. The room was excellent, great bathtub and shower, bed was wonderful, lots of channels on the TV

Miinukset: High resort fee of $58.

Plussat: It was a beautiful place to stay

Plussat: Amazing Stay!

Miinukset: NO

Plussat: I loved everything

Plussat: Location, staff, service, cleanliness... great experience overall

Plussat: We love the place so much

Plussat: Absolutely EVERYTHING!!!

Miinukset: Nothing whatsoever

Plussat: Very polite staff and very clean and tidy. Excellent service!

Miinukset: No

Plussat: Location, express passes, water taxi to the park

Miinukset: Price

Plussat: The staff were very friendly. Hotel Is well located for the parks. 1 night stay gave extra early hour on checkin day. And check out day & 2 days express rides at Universal, making for a much more pleasant universal experience. The most comfortable night sleep I have had all vacation. I would defiantly recommend a stay at this hotel. $36 + tax is what we paid for 2 days parking.

Miinukset: Nothing

Plussat: Great hotel and location. Will only stay here in the future.

Plussat: The hotel has the wow factor! We booked for one night because it worked out cheaper than getting Universal Express unlimited passes for 4 of us for two days. It was so convenient! Parking was straightforward. We arrived early, got our passes that double up to become room keys once a room is allocated later in the day. Left our case securely in the luggage room then headed off to the parks. Super easy and the Express passes were just great! Ate at Jake's and the quality of the food was excellent (worth every penny) and the beer was delicious! On day of departure we checked out early, left our case again and headed for the park because the Express passes are valid for two days! This so far has been the highlight of our vacation. Oh, and the beds were super comfy and staff were accommodating and friendly.

Miinukset: Would have expected free bottled water in the room instead of having to pay over $7 for a bottle! The room keys didn't work when we got to our room but the staff quickly rectified this.

Plussat: Very Pleasant Stay. Staff was helpful, courteous, kind. Hotel was beautiful.

Miinukset: I would be happy to come back!

Plussat: Great location for visiting Universal Studios. We only used the water shuttle once due to the fact that we could walk to the park entrance in less than 10 minutes. The pool was great, especially the beach balls!!

Miinukset: Our hotel room required us to walk quite a ways to the pool and fitness facilities, but it wasn't anything which had a negative influence on our experience at the hotel. The place was wonderful.

Plussat: Great location to Universal, Islands of Adventure and CityWalk. Super helpful staff and great atmosphere. The 3 restaurants offer good food and good selections for kids. Water taxi is a great way to get to the parks each day but the hotel is only about an 8 minute walk along the paths. Express pass being included in the stay is WELL worth it!

Miinukset: Would expect to have coffee readily available to guests. Disappointing to pay $5 for a cup of coffee on the way to the boats.

Plussat: Location to parks was great with water taxi and express passes for parks meant we managed to do the rides in both parks In 1 day

Plussat: The pool was a blast for the kids. Food out at the pool was amazing!

Plussat: The express passes were well worth the price of hotel! The hotel was beautiful!

Plussat: Very high end

Miinukset: No free breakfast-no airport shuttle

Plussat: Great location, wonderful attention to detail in all parts of the hotel. Really lovely place to stay.

Plussat: All amenities were great, pool, restaurants, coffee bar, etc.

Miinukset: The room was horribly unclean. I requested 2 queen beds in my reservation online. We arrived at 9pm to a King room for 4 people, waited 3 hours and multiple deliveries to get a rollaway bed, and then the next morning found old blood stains in the king bed

Plussat: Close to the orange center convention center

Miinukset: Something minor, I wish they would’ve had liquid cream in the bedroom.

Plussat: Everything

Miinukset: Parking fee and resort fees

Plussat: Everything

Plussat: All good, restaurant was a little hard to find.

Miinukset: Room air was hard to control and noisy.

Plussat: Location and atmosphere

Miinukset: nothing that I can think of

Plussat: The food choices, location and great staff

Miinukset: Parking is VERY expensive

Plussat: Everything was up to expectation, nothing to complain about :)

Miinukset: Nothing!

Plussat: Beautiful. Very large. Has everything you need.

Plussat: Breakfast was excellent, with several choices of where and what to eat. It was nice to have options such as quick and easy market style breakfast, sit down buffet style, or sit down high end service.

Plussat: Location, style and surroundings

Miinukset: Couldn’t fault it.

Plussat: The Location was perfect. Just a short water taxi ride to City Walk and Universal and Adventure Land. We brought a few snacks in the room since buying one more meal was getting expensive. The room was cool and comfy and relaxing after a hot humid day outside.

Plussat: They are incredible . I left my personal belongings in the room and they offered to send them back

Plussat: Excellent location for visiting Universal parks - a short boat ride or pleasant walk. Hotel facilities very clean and comfortable, large pool with lifeguards, free towels, plenty of beds that was open until 11pm. Good bar service around the pool, especially in the evenings.

Miinukset: Nothing!

Plussat: Clean

Miinukset: My room 3109 the floor dug and my luggage and clothes got wet !!!

Plussat: it was wonderful friendly and easy to get everywhere loved the staff

Miinukset: no tubbjn room

Plussat: Location is good..staff are friendly,cleaners always cleaned my room everyday,always sunbeds about to have a lazy day,you can go over to cabana hotel and use their pool.Also they do a 18bucks cup refills the whole off you're stay.

Miinukset: Life guards are very strict..resort parking fees,never seen them.so high for one night

Plussat: Clean, comfortable rooms and location is perfect

Miinukset: I wish we had a room with a bathtub instead of shower.

Plussat: Proximity to the park

Miinukset: No free water

Plussat: Great place for early access to one of the theme parks. Spotlessly clean. Great breakfast

Miinukset: Everything very expensive

Plussat: Hotelli ja alue olivat todella viihtyisät. Allasalue oli upea ja siellä oli kiva vesiliukumäki. Aurinkotuolin sai mihin aikaan päivästä tahansa. Iso, ilmastoitu kuntosali. Universal Studioitten huvipuistoihin ja City Walkin alueelle pääsi tosi kätevästi laivalla viehättävää kanavaa pitkin. Sinne saattoi myös kävellä kanavan rannassa olevaa, palmujen ja kukkien reunustama kaunista polkua pitkin, eikä matka vienyt kuin kymmenisen minuuttia jalan. Toiseen suuntaan kävellen pääsi viidessä minuutissa Volcano Bayn vesipuistoon. Hotellin aulassa on Universal Studios - matkamuistokauppa ja Dutch Trading Company -myymälä, josta sai elintarvikkeita, kahvia, ruoka-annoksia ja aamupaloja. Hotellin alueella on kolme ravintolaa ja läheltä City Walkilta löytyy paljon lisää. Siisteys erinomainen.

Miinukset: Check in was at 4PM, they did not have out Saphire Suite ready until almost 5PM. Housekeeping was horrible.

Miinukset: The kids club could be better.

Plussat: Everything, from the entrance, to the bars, to the restaurants, to the pool, I loved everything and my kids loved it also. I would definitely be back.

Plussat: Location

Plussat: Accessiblility to Disney

Miinukset: Breakfast not included part of the package

Plussat: Great location wonderful staff Breakfast was generous and the self Laundry was a life safer

Miinukset: Nothing really just keep it up

Plussat: I liked the shuttle to self parking

Plussat: I love the eating at the Lakehouse

Plussat: The resort was well maintained and clean. Also, the activities and self parking were included in the resort fee. I would highly recommend this resort for a relaxing getaway.

Plussat: The hotel workers were very friendly and kind.

Miinukset: Self parking was horrible.

Plussat: Great value! Very nice hotel with lots to do.

Miinukset: Staff: housekeeping never came.

Plussat: We arrived at 10:30am and we were delighted to find our room was already ready! The pool is absolutely amazing! Better than you can imagine. The beds were comfy, and the tv in our room was huge!

Plussat: Everything

Plussat: I liked that there was a large variety at breakfast. The kickback snack and drinks in the evening. Being able to purchase park tickets at a discount in the lobby. Most of all the desk staff was excellent. Answered any questions, always courteous, and willing to help. Restaurants near by are pretty good. Also Whole Foods across the light. Really good location.

Miinukset: That the laundry was on the 7th floor with only 3 washers and 2 dryers

Plussat: Pet friendly the free drinks

Miinukset: The food had changed since the first time I stayed

Plussat: Everything

Plussat: The breakfast was good and it was a very clean hotel.

Plussat: Breakfast and kick back, comfy bed

Miinukset: nothing

Plussat: The staff was extremely friendly and accommodating of guests, and the location was excellent!

Miinukset: Overall, the place was clean but housekeeping could do a better job of day to day upkeep. It's nothing that would keep me from returning, and that's literally my only complaint because I was asked.

Plussat: Jacuzzi

Miinukset: A little hot in the room

Plussat: Bed was awesome... Eggs just a little watery...Waffles great

Miinukset: Add a little more options for breakfast.. Not everyone eats pork

Plussat: Best price/performance

Miinukset: Food, location, stuff

Plussat: Comfy bed, great view, good location

Miinukset: There could have been more breakfast options

Plussat: We enjoyed the "Kick Back" & popcorn station. It was nice and friendly atmosphere.

Miinukset: I wish they would had more healthier vegetarian options for breakfast.

Plussat: Everything my favorite

Miinukset: No it’s the best PERIODT

Plussat: It was great

Miinukset: don't like that they hit your card for way more than you spend and now how long does it take to get back

Plussat: The hall

Miinukset: The price for what was on offer. Over $2000 for 4 nights stay and they tried to charge for the parking. Just one free yoga class per room. Taxes charged for breakfast that should have been included in our price!!!!

Plussat: The various restaurants and the pool. Outside space was beautiful. The rooms were clean and the Bathroom was very specious.

Miinukset: The check in process. We parked our vehicle because we weren’t sure if our room was ready. Unfortunately, the bellmen couldn’t go down to the parking lot to retrieve our bags, nor could we take the luggage carrier. My husband had to walk in 100 degree weather to get the vehicle and drive it to the check in area. Parking is horrible, if you don’t valet. Then we were told we cut the line by one of the guys guarding the valet, even though we were parking on our own and had already checked in. You can’t leave the resort without having issues with parking...poor Also, the pool areas are beautiful BUT there has to be a better way to get a lounge chair. People were saving seats and it was difficult to enjoy ourselves at the pool. The second day, my husband had to wake up at 8:30a just to put towels there to save our own seats....horrible Maybe, have people sign out their towels when they are done. This way it’s easier to get a lounge chair.

Plussat: Loved everything! The hotel is beautiful inside and out. Extremely clean with wonderfully polite staff. The pool and landscaping are the crown jewel of this property.

Miinukset: Resort fee is a rip off if you have the option do not buy it. Parking fee is excessive but area is very safe and gated. Wish we could have had more separation from all the convention attendees. Pool issued floats are one size and many of the men and women could not use them comfortably. Disappointed the hotel pool staff wear Nike shirts. We know it is political but we can't see Nike without knowing they are pro profit and anti-America.

Plussat: The breakfast was amazing. Anything you could think of. Bar service was great around the pool. Lifeguards notified you promptly if there was lightning in the area.

Miinukset: The room service cleanup could have been better. We had to ask twice for room service to pick up trays on our floor from another room. Had been there for over 24 hrs.

Plussat: Food and swim amenities spot on.

Miinukset: Way too overpriced leaves this place in a not first choice category

Plussat: The pool area was amazing.

Miinukset: Very long walk to fitness center. My husband can't walk long distances, but he does work out everyday. He uses a recumbent bike to get his heart rate up. A golf cart ride would be a nice addition.

Plussat: The bed was great.

Miinukset: They need more security in the parking lots. Drunk guy was attacking everyone that drove by. All we received as an apology from the hotel was candy for the kids. Plus the parking fee is $30 which makes no sense if it is not safe.

Plussat: Beautiful hotel. Great for families, kids game room, water rope course is terrific. Several food choices to eat at. Great pool area.

Miinukset: Hotel fee and parking fee is silly. Several great hotels in Orlando charge one or the other, which is completely acceptable. Charging both is not ok.

Plussat: Nice pools and activities.

Miinukset: There were not enough Pool chairs. Super crowed. Also needs more pools for Kids and Adults who did not want to go into the lazy pool. Most people were standing in the way.

Plussat: Amenities and dining options. Beautiful property inside and out!

Miinukset: Alcoholic drinks over-priced.

Plussat: Pools and lazy rivers cleans nice rooms and eating at Primo and The kitchen

Miinukset: Pool food wasn’t great for price

Plussat: Staff Very Good ! They should work on Food menu of Bay-liner. Toiletries not of good standard.

Miinukset: Toiletries Rooms Very Far and to carry your family luggage is a big task alone & incase you are out of drinking water then its a big task..

Plussat: The best was how friendly all of the staff were! Our room since I upgraded to have view of waterpark only had half of room with windows- would have been nice to have the entire view be windows.

Plussat: Retro

Miinukset: No

Plussat: It has a lot to offer. Everything is reasonably prices

Miinukset: We had an issue with toiled flushing

Plussat: The pool area.

Miinukset: Something was biting us in the room. While we was sleeping and when we went to change clothes. We ending up leaving a night early because we couldn’t take it.

Plussat: Great place and location excellent

Plussat: Every thing is perfect

Miinukset: Bathroom is not that’s big I mean bathtub

Plussat: Everybody was polite , the place cleaned. I think this is the best place to stay with your family . If I chose to go again I will definitely chose to go there again. I love so my family. Also the food was great. I recommended anybody that have family going to universal Studios of Orlando this is the best place to stay and the price is not that bad.

Miinukset: Na

Plussat: Slept like a baby...very comfy beds...

Miinukset: Some staff member didn’t speak English.......tooooo cold in cafeteria

Plussat: Facilities, cleanliness and the friendly, helpful staff.

Plussat: Pool and my room views

Miinukset: None

Plussat: The arcade, pool slide, bowling.

Miinukset: No room service

Plussat: excellent location for early morning flights out.

Miinukset: Faster service at the pool. Rethink the waitstaff station receiving and communicating the orders. This should happen directly in the kitchen with its own staff of servers.

Plussat: I think the bedding could be more fluffier or a down comforter and more pillows. Love the headboard. VERY COMFORTABLE.

Miinukset: No free water. That’s it. All was great.

Plussat: Love the location. Price could be better.

Miinukset: I asked if they could change credit cards for payment and the clerk said yes but, the wrong card was still charged.

Plussat: Staff is very customer oriented,rooms beautiful, wonderful retreat after a long flight!

Miinukset: No

Plussat: How convient the location was to where i caught my flight.

Miinukset: All the rich snooby people who wouldn't stop staring at me trying to make me feel like i wasnt good enough to stay here because they all wore fancy tuxedos and i wore comfortable gym shorts. Also a little pricy but was very pleased with staff and location.

Plussat: Excelent choice if you need to stay at the airport.

Miinukset: Little dining options if arriving late at night (very common at an airport).

Plussat: Everything! Location since we wanted to be near the airport (can’t get closer than this) rooms were big bed was comfy

Miinukset: Nothing

Plussat: very conveniently located right in MCO. All I had to do was take the tram from the terminal straight to my room. the food court was right below me. surprisingly it was very quiet. I even had a little balcony.

Plussat: Location

Miinukset: Price

Plussat: The location was perfect for an early morning flight. Everything was high tech, comfortable, and elegant!

Miinukset: I wish the pool area was a little bit bigger.

Plussat: Convenient as it can get Staff amazing

Miinukset: Concierge tried to help me to make sure my bags were weighing as per requirement, but it was totally wrong when I went to check in. I recommend to put a proper weighing scale may be at the concierge. It was very hard to redo pack 5 big bags last minute.

Plussat: OH so comfortable! BEST TV EVER!!! The relaxing balcony that allowed us to people watch and even my son liked sitting out there to eat his dinner and play his video games. Best shower too!! Just all around GREAT hotel. I will stay there again!

Miinukset: NO!

Plussat: Friendly staff and the location of the hotel was great. The free boat ride to Universal parks was a big plus. There is also rickshaws to take you to the park (you need to tip them) in case the boats are not running due to lightning strikes.

Miinukset: Went to the Kitchen restaurant twice. The first time for breakfast where the staff at the receiving counter was not too friendly. The second time we went for dinner and had a wonderful experience. They even had a magician going from table to table performing tricks.

Plussat: The staff at the club level

Miinukset: Pulled money ($4k) off debit card and put it on the room key for purchasing gifts/ entertainment.... Still waiting on remaining balance to be refunded.

Miinukset: The price and stars did not match the terrible view. A standard view room should not mean the view of a tin roof with wires sticking out or of a parking lot not for --- per night. If that is the case then you should be clear of that in your description

Miinukset: I had to ask a few times for the extra bed to be put in the room. Eventually arrived at 22.30 so quite late

Plussat: the location and the rock atmosphere. it was like being at a non stop party. we even enjoyed the store, where we bought nice things for us and as presents. the pool staff was amazing.

Plussat: Everything! The people that work there were top notch!

Miinukset: Loved everything. The only thing I would suggest is that the music that is played in the lobby be turned down a smidge. This hotel really is great!

Plussat: The fact it was close to universal

Miinukset: Room was a tad dated and needed a regub

Plussat: Check in was very fast, you can arrive very early in your day of check in and enjoy the park all day. Fast pass was an excellent inclusion.

Plussat: The location is spectacular to access the parks. With the hotel card you can go through the “express line” in the parks without extra costs. Food is good and in massive quantities (which personally isn’t my style) but good anyway. The gym is super well equipped and the pool area good.

Miinukset: The rooms are a little noisy and if you have a noisy neighbor can be very annoying.

Plussat: Loved the lobby! Pool looked nice but we didn’t get chance to swim. The decor in the vanity area was cool.

Miinukset: Two double beds which is not good with two kids who hate sharing. One bed had no bedside tables. Nothing in fridge. Awful view. V expensive for a standard room. On check in they kept saying they’d text us room details but, despite explaining I could only use WiFi over here, it didn’t sink in and we received no code. At the end of our day we had to go back to lobby to find out where to sleep and at that point were given badges etc that could have helped in our first day. Our bags weren’t in our room either so we had to wait for the bell hop to get ready for bed which was a bit of a downer by that stage of the day when you NEED that cuddly duck in your luggage!!

Plussat: Live band in lobby

Miinukset: Slide not being open

Plussat: We had breakfast in the Club room which is on the Club floor level - great for a quick bite to eat and bottled water before hitting the parks! At other times of the day you could use the Club room for a snack and drinks which was great. The pool bar and cafe was excellent. All the staff we encountered were really helpful and friendly. The location is just fantastic - being able to walk to the park was so convenient.

Miinukset: Whilst initially it was fun to have very loud music blaring everywhere (it is the Hard Rock after all!) a little respite from it would have been great such as in the adults-only bar.

Plussat: Excellent in every respect

Plussat: Staff was friendly and courteous. We were also able to utilize the pool at the Hilton which was great for my children.

Plussat: Good pancakes, comfy beds, great staff

Miinukset: First 2 rooms were dirty, had to repack and move, pool was full of debris and dead ants!!!! The Hotel was NOT worth the money. Everything was way over priced.

Plussat: Very comfortable and close to Disney. Great to be able to enjoy facilities at the Hilton next door as well.

Miinukset: Can’t think of anything!

Plussat: excellent

Miinukset: We stayed at this resort previously. I noticed a different attitude in general with the staff. I don't believe they are as happy or motivated to "wow" the patrons.

Plussat: Spa access

Plussat: Luxurious property

Miinukset: cookie cutter service. Just because you have a luxury property does not make it a luxury hotel. Plus food beverage, ridiculously priced even for the wealthy. Would much rather stay at four seasons. PS carpet in the room stinks.... And try replacing dirty cups instead of just taking them,

Plussat: Hotel room Bathroom....

Miinukset: Double charged everything on my credit card. Had to call for them to fix. And request a bill. Everything was also overpriced for it's worth.

Plussat: The service is excellent

Miinukset: Bad WiFi

Plussat: Very nice hotel, shiny, clean. Very good service. Restaurant little pricey but delicious. Nice location for Disney visitors. Very comfortable and clean bedding.

Miinukset: Pool is really small and I would not call it clean. Customers can visit the Hilton pool next door which is claimed to be Nr.1, but honestly did not see anything in that league. Also could not get any service neither at Hilton nor at Waldorf. May be timing was not good. I would not call the pools clean either despite the fact that the weather was very stormy and it can be difficult to keep the pools free from all the leaves, dirt etc. But, in the end this is top rated hotel which should find ways to do it I believe.

Plussat: excellent service. The concierge took down my cell and was daily messaging for any service requirements.

Plussat: Beds are very comfortable

Miinukset: Should not be a Waldorf as not adhering to any Waldorf standards. Extremely sloppy service

Plussat: Location for access to parks

Miinukset: They had a power failure on the day we arrived, we couldn’t check in until 8pm and only then because I insisted on speaking to the manager. The reception staff told you to come back in 20 minutes, when they had gone off shift and the next members of staff came up with another delay tactics. If they told the truth we would have gone off and done something else rather than waiting around!

Miinukset: Bed linen what appeared to be blood stains called for fresh linen. After waiting over an hour had passed midnight so I walked to guest services to pickup fresh linen to make up . Very disappointed.when it was very obvious that that the bed was made for new guest this way

Plussat: Nothing I couldn’t get in my room, front desk staff did nothing but offer me the same 1st level floor room after I expressed no be comfortable

Miinukset: Everything I couldn’t get in my room, front desk staff did nothing but offer me the same 1st level floor room after I expressed no be comfortable

Plussat: I loved my villa, the amenities, the jetted tub, and just about everything else as well.

Miinukset: I didn’t like the fact that after housekeeping cleaned my room, they always forgot to leave my hand towels or towels or soap.

Plussat: Great pool area and family fun area for kids at the kid zone ! Also enjoyed the take out from the restaurant. Great service and great food !

Miinukset: Can’t find anything !

Plussat: The grounds were awesome

Miinukset: The tub was not cleaned properly, hair was trapped in the tub from previous guest We had to wait until after 9 pm to have access to our rooms

Plussat: The bed was amazing !

Miinukset: There were kids running in the room above until after midnight.

Plussat: Everything

Plussat: location , clean , secure , parking

Miinukset: king bed not comfy and sofa bid in living room is not comfy at all

Plussat: Excellent condition good service

Miinukset: Room and location

Plussat: On average I have paid less and received more. Room was ok

Plussat: Everything. Scenery, customer service and price.

Miinukset: No