Orlando hotellia

Plussat: The top.

Miinukset: Nothing.

Plussat: They thought of everything. Every detail has been through through! The service and hospitality was impeccable. We had our kids with us and they went above and beyond to make it special for them. The bed was super comfy. I loved everything!

Plussat: All was perfect

Plussat: The room & bathroom were excellent. The hotel grounds and staff were great.

Plussat: excellent service and attention to detail

Plussat: So great travel with a baby here! My little one is 8 months old. The hotel supplied: Crib which after the first night we swapped for bumper rails and let her sleep in one of the beds. Baby bath Baby bath soaps Bottle warmer Diaper genie Baby proofed the room Little plush animal for her The restaurants were great with bringing us extra steamed carrots, pears etc.

Miinukset: Found the food/drink service by the splash pad pool the last day really slow. It was a Tuesday and the resort was very quiet so maybe just not enough staff.

Plussat: Everything. The spa is amazing and dinner at Capa was delicious. The golf course is top notch and one of the best i have played in Orlando.

Miinukset: Nothing

Plussat: Breakfast & staff

Miinukset: All fine!

Plussat: Wonderful customer service.

Miinukset: No

Plussat: Definitely one of the top hotel resorts with amazing lazy river pools... I wished I could stay in the hotel instead of the Disney

Miinukset: Sauna closed too early.

Plussat: Not thing

Miinukset: Room not ready at 4:00 pm my family have to wait 45 minutes Room service bang my door at 8:00 am wake my whole family up. Room service come again 10:00 pm when my family have a private time Every bad experience I dont think I am ever coming back.

Plussat: fair

Miinukset: Nothing

Plussat: The location and relaxation

Plussat: Service.

Plussat: Everything was top notch at the hotel but I picked this location because of the hotel restaurant Norman's. The yellowtail snapper meal and chocolate dessert were incredible.

Plussat: Exceptional employees, treated with kindness and care, felt the hotel went above and beyond expectations to make my staff exceptional.

Miinukset: No, my stay was incredible.

Plussat: The room was clean and well appointed. The common areas were luxurious. We got an upgrade to an executive suite! Thanks!

Miinukset: The bar downstairs with pool and shuffleboard could benefit from a Scotch list. It has a big whiskey list, but there’s no Scotches on it and no separate Scotch list. Also appropriate glass wear for Scotch would be welcomed. The bartender and I discussed Scotch, however, and he suggested one that I liked and put it in a normal whiskey glass.

Plussat: Excellent location, very friendly staff, great reception. The hotel is classic, cozy and neat. We enjoyed our staying there very much.

Plussat: Awesome facilities... worth a day just to hang out on the property for kids club, free driving range, billiards, both the marriott and ritz pools, etc. My wife enjoyed her spa massage and the hotel was really pleasant.

Plussat: Staff was always upbeat and courteous

Plussat: After staying at this resort many times, we have a very good perspective. The rooms are clean and comfortable. The front desk employees were nice and accommodating. The only negative is the high turnover of the front desk staff. The room service staff, namely Vicki, is pleasant and welcoming. The food was hot and quickly delivered. The staff out at the pool couldn’t do enough for you. Jude and Margaurite greeted us with smiles each day, and promptly set up our chairs. They handed out frozen lemon towels to refresh and cool you, and adjusted your umbrella as necessary. The wait staff, especially Jared, was outstanding in bringing us our food hot from the kitchen and was available any time we needed another cool drink. Love the pool staff!!! Can’t say enough.

Plussat: The honey from the on-site bee farm

Miinukset: That I couldn’t stay longer

Miinukset: One of the worst customer service I have ever encountered. For being one of the best hotel brands it was extremely disappointing.

Plussat: Fantastic accommodations! Service was impeccable.

Plussat: Great restaurant, very friendly staff. Really enjoyed the water taxi to Universal Studios.

Plussat: Great Location, very nice staff, easy to arrive to the parks, good restaurant.

Miinukset: Poor internet in the room

Plussat: Our bartender Ashley was exceptional with service and conversation. Loved the water taxi service to parks. Surroundings were beautiful. It’s now our favorite hotel.

Miinukset: Can’t think of anything.

Plussat: The hotel was close to universal

Miinukset: Can not fault anything

Plussat: Staff were helpful, good amenities. the pool area was amazing and the ferry was extremely Convenient. Really liked the Lagoon view. I got a different room at the time of checkin with a wall in front of the window. The staff changed the room to top floor and better view as requested, after few hours. Appreciate that.

Miinukset: The cleaning staff were not regular. We were not in the room from 7 am to 4:30 pm and still the room was not cleaned, we had to head out again for half hour after a tiring day to have the room cleaned. However on the day of checkout, they were banging on the door at 8:00 am when the actual checkout time was 11, they should have noted that waited at least up till 11:00 am

Plussat: Staff was very nice location was great and transportation to universal was a boat ride The pool was beautiful

Plussat: It was great as always

Miinukset: Could drop the price a bit or have a sale every now and then

Plussat: Location and cleanliness! Get value and one of my favorite hotels.

Miinukset: No! Everything was great

Plussat: If you are planning on spending time at Universal Studios Orlando, or any of its associated parks, you cannot go wrong with a stay at Sapphire Falls. The hotel is very nice, comfortable and clean. But the real benefit is the location and convenience of the property. Water taxis are steps away from the hotel that drop you off in the heart of Universal City Walk's restaurants and shops, and steps from the entrance to the parks. There is also an easily accessible and short walk along lighted pathways. The staff was friendly and very helpful with questions about the park. You can also pick up your will call tickets for the park right in the lobby. See something in the park you want to purchase, but don't want to carry? They'll deliver it right to your room. Great gift shop in the lobby and multiple restaurants on site made this a great experience and stay. The room we stayed in was exceptionally clean, beds were comfortable, and the decor was modern and fresh. On-site arcade, pool, and workout facilities were also top notch.

Miinukset: There was very little that I did not like or appreciate about this property, but if you could possibly add a free/included continental breakfast, that would just be icing on the cake. In fact, there may have been but I just missed it.

Plussat: Hotelli ja alue olivat todella viihtyisät. Allasalue oli upea ja siellä oli kiva vesiliukumäki. Aurinkotuolin sai mihin aikaan päivästä tahansa. Iso, ilmastoitu kuntosali. Universal Studioitten huvipuistoihin ja City Walkin alueelle pääsi tosi kätevästi laivalla viehättävää kanavaa pitkin. Sinne saattoi myös kävellä kanavan rannassa olevaa, palmujen ja kukkien reunustama kaunista polkua pitkin, eikä matka vienyt kuin kymmenisen minuuttia jalan. Toiseen suuntaan kävellen pääsi viidessä minuutissa Volcano Bayn vesipuistoon. Hotellin aulassa on Universal Studios - matkamuistokauppa ja Dutch Trading Company -myymälä, josta sai elintarvikkeita, kahvia, ruoka-annoksia ja aamupaloja. Hotellin alueella on kolme ravintolaa ja läheltä City Walkilta löytyy paljon lisää. Siisteys erinomainen.

Plussat: Everything

Miinukset: Everything was perfect

Miinukset: Check in was at 4PM, they did not have out Saphire Suite ready until almost 5PM. Housekeeping was horrible.

Plussat: It's so beautiful!! The staff was amazing! It felt like I was on Disney!

Miinukset: The fact we had to pay $10 to use the gym.

Plussat: Beautiful resort hotel with very good restaurants on the property.

Plussat: Everything about this hotel is perfect! Room as clean. Staff is willing to help totally reccommend

Plussat: Everything was amazing

Miinukset: Zero

Plussat: Beautiful room and very spacious. Nice lobby. Four different pools to choose from and tons of restaurants and stores on property.

Miinukset: Not close too much.

Miinukset: nickel and diming. charging $18 for self parking in a lot 1/4 mile from hotel. charging $10 to use fitness room.

Miinukset: The coffee maker didn’t work

Plussat: There was really no BEST...EVERYTHING THERE WAS EXCELLENT. Staff, room, food, pool area...overall great wknd experience at Shingle Creek.

Miinukset: Not at all.

Plussat: Everything about the hotel exceeded my expectation.

Miinukset: Yes, I hate having to leave such an amazing hotel.

Miinukset: I'm not sure if there was some type of construction going on but there was a lot of banging going on in the room next door, and it woke us up at 8am.

Plussat: The dining, arcade and view

Miinukset: Chair in room was soiled and stained and the coffee for wake up was horrible in the room and restaurant. Room was a little small but we got a good rate.

Plussat: Everything about the hotel is so clean and beautiful.

Plussat: Location

Miinukset: N/A

Plussat: Location was awesome, the shuttle to SeaWorld and the quick air offered for staying at s SeaWorld property were an unexpected plus! Staff was awesome and breakfast buffet was yummy, lots of options.

Miinukset: Nothing

Plussat: Cleanliness and staff professionalism

Miinukset: Parking

Plussat: Quick check in, clean room, close to park

Plussat: If you want a location in the middle of DownTown Orlando and all the amusement parks this is the best location.

Miinukset: parking cost 10 USD per day i didnt like that.

Plussat: Rooms big, clean and comfortable Good breakfast to fuel you before busy days at the parks Reception staff very friendly and helpful Overall great value for money

Miinukset: Shuttle services to Disney are not reliable. These shuttles are provided by an outside company so have no reflection on the hotel but would definitely recommend using UBER instead for Disney trips whilst staying at Springhill.

Plussat: Free breakfast

Miinukset: No

Plussat: Cleaned well, and the breakfast crew was fantastic!

Miinukset: I didn’t like how our towels kept getting replaced, which is silly but if you say we hang them to save them...then don’t replace them. Also our hand towel kept getting stolen. Secondly, I wasn’t a huge fan of our check-in experience. When we got there, another customer was trying to check in, but was denied several times. Of course, I don’t know hotel policy, but the lady did not offer any clear solution to this other customer, who left quite visibly agitated. However, the lady at the front desk was courteous to us. We got there quite late in the day, and so our original booking of a king bed was denied as they were all taken already. Very under stable, but it would have been nice if we could’ve been “upgraded” to a king the next morning. Again, I don’t know all the ins and outs, but it’s definitely something that would’ve made our stay all the more enjoyable!

Plussat: Loved the quick que they provide For sea world and waffles at breakfast

Miinukset: Everything was awesome

Miinukset: They now charge $10 for parking

Plussat: location

Miinukset: need another hottub.i was not able to use the one at the hotel because it always full with kids.it was the main reason I booked this hotel.

Miinukset: I went for the water park with my grandchildren And this is close

Plussat: Very polite staff and very clean and tidy. Excellent service!

Miinukset: No

Plussat: Great location; easy walk to Universal

Miinukset: Rooms were small, wifi was terrible, more variety on restaurants.

Plussat: Close to the parks and nice water taxi

Miinukset: The resorts resterunt charges take out fee. It's fine as long as you let the costumer know. They didn't let me know and as a tourists it's wasn't clear.

Plussat: Staff

Miinukset: No

Miinukset: Room not clean

Plussat: Close to parks

Miinukset: Lack of facilities Practically nothing bar area and quick service closed and we got no notification of this

Plussat: Very Pleasant Stay. Staff was helpful, courteous, kind. Hotel was beautiful.

Miinukset: I would be happy to come back!

Plussat: Everything about our stay was wonderful. The meals in the resort were the best of our entire stay. This resort helped make our visit to Universal even better, and when we return we will definitely be staying at one of the Loews resorts.

Miinukset: Our experiences with the town-car transportation company weren't the best. We used them twice. The first time we used them the driver tried to make some excuse about not having the time to wait for us at the place he brought us, even though he was asleep in the car at the resort. The second time we used them we didn't get a quote about the cost of the trip until after we arrived at the location because no one would answer the driver's calls, and it cost a lot more than we expected. We don't hold these issues against the resort.

Plussat: Great value only because it includes the express passes. Rooms were not extravagant but were nice and beds very comfortable after a long day of walking around. Loved the water taxi.

Miinukset: Meals, souvenirs, etc were expensive but it’s the a universal Studios price you pay

Plussat: LOCATION, EXPRESS PASS INCLUDED, CONVENIENT CAR RENTAL RIGHT FROM HOTEL, GREAT STAFF

Miinukset: BREAKFAST WAS VERY EXPENSIVE. WOULD LIKE A SIMPLE CONTINENTAL AVAILABLE IN PRICE.

Plussat: The staff were very kind!

Miinukset: Pricing on anything is important. Found a few items overpriced.

Plussat: Very friendly staff. Beautiful accommodations. Attached to convention center which made things easy for conference-goers. The Market was easy and convenient to grab breakfast, coffee/tea (Starbucks) or a snack. Pool was few amazing, as was pool bar and the bartenders ! So nice and courteous. 5 stars !

Miinukset: Can’t think of anything

Plussat: Always a high class feel to this hotel.

Miinukset: The additional parking fee and hotel fee seem to be a plus plus plus way of nickel and diming.

Plussat: The room was very nice. It was clean and very spacious. The TV was at least a 65 and the bathroom had a TV in the mirror. The food at the dinner was delicious. The Market is a very nice grab-and -go. Great pools. Front desk staff was amazing.

Miinukset: Could not reach Valet to have our vehicle ready, then Had to wait too long my for Valet.

Plussat: A special and warm thanks to the reception staff ( alfonso mella)on his welcoming to help me.

Plussat: I wasn't overly impressed by the variety for the price. Being a avid traveler I have stayed at other properties that include breakfast with a better variety. For the amount you pay you would expect more at $25 person rate. The servers was friendly but the utensils was not clean and we had to request others which I would suggest doing as they set them out on the table exposed to the elements prior to you even sitting down at the table. This is not the most sanitary method of plating for such an high end hotel.

Miinukset: The shower made weird noises when turned on. We attempted to report the issue but was not able to speak to anyone even when checking out. This was not the level of customer service I would expect even when it is given with a smile. It's been a couple of weeks now and we still have yet to hear from anyone about this matter. Another situation that I didn't like was how the restaurants charge as the hotel will charge you even if you pay with your card and not charge to the room. This is information that should be shared up front to reduce customer shock. The valet parking I would suggest to do at all as they don't explain to you that you can not check your car in and out. They will recharge you the $40 a day for valet if you need to use your car. I was lucky enough to have to use my car and only found out there was a no in and out policy when I walked passes the outside booth window and there was small sign there which I would have never seen it since I spoke with the people parking and the front desk.

Plussat: Location, clean, 24/7 store

Plussat: Staff was thoughtful and helpful. The hotel was pet friendly with all sizes of dogs. We received an upgrade free of charge. It was mandatory evacuation

Miinukset: All was excellent!

Plussat: Beautiful hotel with a great location.

Miinukset: Pools were ice cold. Unbearable. Unused by guests. Poolside server was not friendly. Wasn't told to open charge privilege acct at check-in. Major pain. Waited more than 1 hour for extra blanket in the evening after calling front desk.

Plussat: The room and view

Miinukset: Everything was great

Plussat: everything

Miinukset: will let you know on the second stay

Plussat: It was the same location that the convention I was attending

Plussat: Stayed here before and will continue to come back.

Plussat: The gentleman handling our bags was great. The desk personnel were great

Miinukset: The pool was dirty

Plussat: Bed was so amazingly soft!

Plussat: First class lobby and service

Miinukset: Nothing!

Plussat: The grounds are beautiful and well kept! The staff is super accommodating and helpful with all of our needs. The parrot was a favorite with my 3 year old as was the splash pad and pool.

Miinukset: Loved everything!

Plussat: I have been to this hotel before, I live the grounds and the activities the hotel provides.

Miinukset: Our valet took 25 minutes to get our car. Also my husband forgot his toothbrush, we went to the front desk to ask for another and was told the hotel doesn't provide complimentary tooth brushes. We ran into a wonderful employee dropping off a tooth brush

Plussat: Location

Plussat: Beautiful hotel. Valet, bell service, check in was great. Loved complimentary champagne after long drive. Room service staff were very attentive as well ! The room had a beautiful view of Orlando at night.

Miinukset: Coffee from room service had coffee grounds in it two days in a row. On Saturday, I called housekeeping to our clean room in early afternoon (1 pm) while we went to the pool. This was not done. We went to dinner at 4:30 and when I asked again, this time through the front desk. I was told “it was too late and usually by 5 you can’t get your room cleaned. Just ask for towels if you need them.”

Plussat: It was a beautiful property.

Miinukset: I didn’t like that it didn’t have any shuttle service or anything to do with Disney world.

Plussat: The staff was very professional and catering to my needs.

Miinukset: I had a few stains on my bed upon arrival and a huge cockroach in my room

Plussat: The hotel workers were very friendly and kind.

Miinukset: Self parking was horrible.

Miinukset: Could have used a restaraunt with a dinner buffet. Breakfast buffet was awesome.

Plussat: The resort amenities were phenomenal! The abundant staff to assist families with the activity areas were also exceptional. Could not have been happier with the plentiful staff at the pool and beach areas, and the multiple pools! 3rd stay at hotel!

Miinukset: Self-parking was crazy when hauling luggage and twin infants.

Plussat: The location. Getting into the airport kind of late and being able to stay in the hotel and then get a rental car the next day was perfect.

Miinukset: The only issue we had which might not have even been the hotels fault was directions to the hotel through the airport.

Plussat: Location outstanding staff

Plussat: Love the location. Price could be better.

Miinukset: I asked if they could change credit cards for payment and the clerk said yes but, the wrong card was still charged.

Plussat: Cleanliness of room and convenient location.

Miinukset: Rooms too far from elevator and carpet makes it difficult to push/pull luggage.

Plussat: Convenience

Miinukset: A couple water coolers on the pool level were out of water

Plussat: Closeness

Miinukset: Staff

Plussat: The service was excellent The cleanliness was perfect Accessability was great

Miinukset: Nothing

Plussat: Staff at McCoy’s were friendly. Enjoyed our server, Zachariah. Experienced excellent service.

Plussat: Everything was perfect I was very comfortable in this hotel

Miinukset: No everything was awesome

Plussat: Had a flight out of Orlando first thing in the morning, Very convenient!

Miinukset: Bar food was not the best, But the bar staff made up for it.

Plussat: The comfort and convenience was great, since our room was on the same floor as the gym and pool. It was so convenient especially since we were going on a Disney Cruise and spending the night before the cruise after flying all the way from Hawaii really helped us rest for a full day before we started the cruise the next day. We also love it that we didn't have to wait until 4pm to check in especially since our flight arrived at 10am.

Miinukset: I notified that front desk upon check out that the shower head was dripping even though the faucet was closed all the way. In addition, the room we were in, the shower floor should have a tall enough edge so the water would not flow out of the shower. We had to stand almost in the corner of the shower so the water will not splash outside the curtain.

Plussat: OH so comfortable! BEST TV EVER!!! The relaxing balcony that allowed us to people watch and even my son liked sitting out there to eat his dinner and play his video games. Best shower too!! Just all around GREAT hotel. I will stay there again!

Miinukset: NO!

Plussat: Free food, great location, comfortable bed, quiet and great staff. Best value hotel I have ever stayed at.

Miinukset: It is located on a busy intersection, so traffic getting in and out wasn't the best.

Plussat: Breakfast, location,5:30-7 drinks and meals!

Miinukset: A/C wasn't as cold as I was hoping for. That's all.

Plussat: Great shuttle service and the kickback hour is nice. Bed was comfortable and the rooms were clean

Miinukset: The free breakfast well it’s just that free... food was cold every morning and very little selection. We had a souvenir stolen out of our room from one of the hotel staff that was suppose to be for my son so that truly upset me that I can’t leave my stuff in the room without things being stolen.

Plussat: Room was nice and clean. Located close to place we were going.

Plussat: Price and proximity to Universal

Plussat: Very safe area and rooms were quiet. The happy hour bartenders were great!

Miinukset: The food was not up to par w Gainesville or Birmingham Drury Inns. The Universal van was overpacked, standing room only. We took a cab back to the room first day and drive our car and paid parking second day to park.

Plussat: Close to Universal Studios, shopping, restaurants, etc... Free parking and a decent gym! All of the staff (especially the front desk and food serving areas) were extremely nice!

Miinukset: Overall very satisfied, especially for the price! Minor suggestions: Make mats and weighted exercise balls available in gym. Make instant oatmeal packs available for breakfast. Make channel guide available on television.

Plussat: The staff, the break fast e the happy hour!

Plussat: Happy hour. Breakfast. Pool. Exercise room. Transportation. No resort fee.

Plussat: This Hotel was one of the best hotels I have ever stayed in... so clean, friendly staff, huge free breakfast and dinner. Oh and the free alcohol in the evenings. Great pool and hot tub. I just can’t praise this hotel enough. A++++++++

Plussat: it was all good

Miinukset: maybe have happy hour longer I did not get to attend because of my schedule

Plussat: The price was very nice with what was included - breakfast buffet, happy hour, kickstart, etc

Miinukset: Even though the price was affordable the food served nightly was just ok. Loved having a variety of items to choose from but the cheese sauce fit the nachos was bland and watery. The pasta also had no taste. Maybe use plumper hot dogs.

Plussat: Location

Plussat: Lovely clean place with friendly helpful and knowledgeable staff

Plussat: Great having a Starbucks on the property. Also the store next to it had a good selection for breakfast.

Miinukset: Can't think of anything.

Plussat: Location.

Miinukset: It would be nice to include microwave oven.

Plussat: Excellent location, transportation to Universal by boat, very convenient. Nice restaurants on site, three pools on property.

Miinukset: Price was bit high.

Plussat: The checkout was easy

Miinukset: The staff when checking in was inexperienced and slow. The baggage check in was awful! Rude and lazy and we had to go down ourselves to get our own stuff after waiting 20 minutes in the room. Then when we approached them at baggage they were incredibly rude and they kept saying they called our room. Not true we were in the room and we were the one’scallinh them.

Miinukset: The hotel had someone working on the floor above us and it were awaken very early from the noise. Also, our bathroom sink kept backing up.

Plussat: Universal Express Passes included and location

Plussat: Location is easy for universal, it was nice to get the express passes included as well. We never had to wait long for a boat to the parks.

Miinukset: It seemed really dated and not super clean. The staff told me they’d text when my room was ready, but I never received one and waited around for two hours to learn that my room had been ready for awhile. They wrote down the wrong room number, so we were wandering around with our kids & luggage on the wrong floor. There was no real acknowledgement of any of the issues, but they were able to resolve it via text, so at least we didn’t have to go back to the lobby.

Plussat: Very comfy beds & excellent sun beds.

Miinukset: Noise in adjoining rooms

Plussat: Close to parks, water taxi fast service, great staff, clean rooms. Lots of food choices. Texting service from you to concierge was awesome. My son woke up with a fever at 3 am, I texted the concierge service and just like that the bellman drove me to Walgreens and back. All within 20 min. Thank you Rudy!!! The service is worth the money.

Plussat: When we checked in the room was disappointing location wise - we requested a room change and the next day we were moved to a newly renovated room and the staff were extremely helpful throughout. Boats to parks and citywalk are excellent and location is perfect!

Miinukset: First room for a bay view was very tired and the patio door which was on ground level didn’t lock securely but this was dealt with efficiently by the hotels team

Plussat: The breakfast was amazing. Anything you could think of. Bar service was great around the pool. Lifeguards notified you promptly if there was lightning in the area.

Miinukset: The room service cleanup could have been better. We had to ask twice for room service to pick up trays on our floor from another room. Had been there for over 24 hrs.

Plussat: The pool area was amazing.

Miinukset: Very long walk to fitness center. My husband can't walk long distances, but he does work out everyday. He uses a recumbent bike to get his heart rate up. A golf cart ride would be a nice addition.

Plussat: Beautiful hotel. Great for families, kids game room, water rope course is terrific. Several food choices to eat at. Great pool area.

Miinukset: Hotel fee and parking fee is silly. Several great hotels in Orlando charge one or the other, which is completely acceptable. Charging both is not ok.

Plussat: Everyone who worked there were incredibly friendly and helpful! We absolutely loved the pool and lazy river and it was a joy coming back to the property at the end of a long day at universal.

Plussat: Amenities and dining options. Beautiful property inside and out!

Miinukset: Alcoholic drinks over-priced.

Plussat: Property was amazing and the food was amazing!

Plussat: It’s nice

Miinukset: Location from Disney and shuttle schedule

Plussat: Everything! Pools and lazy river. Pool staff was wonderful especially Armando. Dinner at Primo and breakfast at Citron with Alberto, very professional and delicious! Next to the Ritz with a golf course and close to everything with a personal private feel.

Miinukset: Not enough time to do everything!

Miinukset: Found the reception staff unhelpful (The breakfast room staff were absolutely lovely). Called reception and asked for a simple item to be brought to the room which after two hours and 3 phone calls I had to then go and source myself. I was charged for a spa trip I never made and ask twice for it to be removed from my bill to then be attempted to be charged again on check out, kids club is in neighbouring hotel where you are charged at $20 an hour (other hotel don’t have to pay). Advertise activities for the kids that didn’t happen... waited at the fire pit for 30 minutes with my daughter for ‘s’mores’ which didn’t happen, she was really disappointed. Room Service menus in room were out of date therefore couldn’t have what I wanted, asked for some fruit for my daughter and told it wasn’t on the menu (no effort to go above and beyond) Just not the service I expect from 5* hotel and I received much better at other Marriott resorts I have visited.

Miinukset: I make the reservations. With a lot of time and I son get there they sale my room to other and sendmi to other hotel.when I travel with 2 kid .

Plussat: The lazy pool was great and clean and there were plenty of seats and towels. The resort was beautiful, clean and had a lot of choices for food and entertainment. The staff was really helpful and kind. Great place!

Miinukset: The bed was pretty bad. It was really indented from overuse and I kept rolling into the big dent in the mattress. So I ended up sleeping on the way side and it was pretty uncomfortable. Everything was so incredibly expensive. The drinks brought to your chair often took a while and cost so much. But staff went above and beyond expectations several times.

Plussat: All employees are very polite and ready to serve. The room was great and spacious. Conference facilities great. Wonderful buffet breakfast but expensive. Fortunately there are other options. We bought our breakfast mainly from Bodega. They had good healthy options. Gym is excellent as well as pools outside. Beautiful gardening. Used driving range and borrowed golf equipment and that was included in room charge. That was a nice surprise.

Miinukset: There was an extra charge in our room bill from dining in Ritz Carlton. They are investigating it now and hope we get a refund.

Plussat: The lobby is nice and the landscape is great

Miinukset: The staffs not friendly.. for free bottle water fot these class of hotel actually should not be a problem but they said they are only give us when we come 2 bottle each . That is very ungenerous! And we hv to ask for the amenities like shower cap.

Plussat: Quality, excellent appearance, kindness of the staff.

Miinukset: The long wait for valet service on Sunday morning/afternoon.

Plussat: It was beautiful and the service was fabulous.

Plussat: Beautiful hotel. Service from the staff was excellent.

Miinukset: The comforter within the duvet cane untucked and looked very dingy.

Plussat: Spa access

Plussat: Everything was beautiful.

Miinukset: Only wished a round of golf were included in price.

Plussat: Hotel room Bathroom....

Miinukset: Double charged everything on my credit card. Had to call for them to fix. And request a bill. Everything was also overpriced for it's worth.

Plussat: Hyvä aamiainen ja hyvä Golf kenttä, joka aivan hotellin vieressä. Naapuri hotellin (Hilton) uima-allas on parempi ja siellä saa käydä myös WA:n asiakkaat.

Miinukset: Hotellin välipala ja ravintola tarjonta olisi voinut olla laajempi. Hotellissa on hyvin rajoitettu mahdollisuus tupakointiin, sillä se on sallittu vain muutamassa erikseen merkityssä paikassa (esim. huoneen parvekkeella ei saa tupakoida)

Plussat: The rooms are big bathroom is very nice quiet that's very comfortable

Miinukset: They need to do some retraining on the hotel staff that checks in the people. there is no mention when you check in about the ridiculous daily fee they charge you and they do not tell you about the valet charge either which adds up very quickly to a lot.

Miinukset: Turn bed service .. dis not do it

Plussat: The fitness center and the pool

Miinukset: The food is orribile ! The staff is not very polite The spa is way overpriced for its average quality The breakfast queue in a 5 star property?

Plussat: The hotel was beautiful and the front desk staff were friendly and helpful.

Miinukset: No! I loved it!

Plussat: The location was perfect for getting to the parks.

Plussat: The best thing is the salad buffet. In the US is really difficult to find any place where you can eat something with less than 1000kcal. You have a free bus to Universal and the possibility to enter into the park 1hour early.

Miinukset: You need to pay for almost everything extra, even the "donuts" for the swimming pool, you need to buy them in order to use it, in other hotels in Orlando you can only take it, use it and leave it without any extra charge. The AC temperature is insane.

Plussat: Close to universal resort. Great decoration and theme.

Miinukset: Requested park view, could see nothing but bamboo. Limited amount of pillows.

Plussat: Room very comfortable and clean, staff very friendly, pool and bowling facilities very good

Miinukset: The food and canteen style seating areas

Plussat: Arrived prior to check in time but room was ready. Was very nice to be able to check into our room early and we had a later flight leaving and accommodated late check out for us as well.

Miinukset: Would prefer to have a restaurant rather than quick service

Plussat: Bed very comfortable!

Miinukset: Better food choices for room service

Plussat: It was Great! I love it

Plussat: Lazy river

Miinukset: A lot of walking

Plussat: Hotel is clean and the appearance is retro cool the pools are excellent with sandy beach and tropical atmosphere. Food was good we ate pizza from room service, hamburgers at the restaurant, and hot dogs and chicken fingers at pool everything was good.

Miinukset: We were overall satisfied with the hotel and services I would visit again

Plussat: Was, OK

Miinukset: Every thing was ok

Plussat: The theme..food..pools

Miinukset: No place to purchase personal items

Plussat: Foods

Miinukset: Check in fee of $40 and parking fee of $30 should have been told at the time of booking.

Plussat: Clean. Beautiful resort facility. The shuttle to sea world was nice. They were a lifesaver when I suffered from heat exhaustion. They allowed me to stay extra nights at the kayak rate. They provided me water, even loaded my car up with water when the valet brought it to me.

Miinukset: More food options on property.

Plussat: The staff was GREAT! Hotel employee was very helpful in making sure the rooms for our team were ready for each of them and there would be no issues checking in. the staff at Tradewinds did a fantastic job taking care of our needs for our staff meeting

Plussat: The resort and kid friendly play area.

Plussat: Everything. Clean, beautiful, family friendly. Everything!

Miinukset: Nothing

Plussat: The proximity to Sea World & Aquatica.

Miinukset: I expected more out of the pool/kid water play area considering the high resort fee.

Plussat: very lovely hotel and large rooms.

Miinukset: the parking fee and and resort fee

Plussat: I recommend staying the rooms are beautiful very clean and everyone is very nice

Plussat: The beautiful estate

Miinukset: Your pool bar closed at 5p.

Plussat: Location

Miinukset: Room was not cleaned over the 3 night stay until the last night we were there. Unable to connect to Wi-Fi and nobody picked up phone at the service desk to assist.

Plussat: Great Svc , kid friendly... helpful staff and room cleanliness

Miinukset: N/A

Plussat: Lota of things to do. Built in car rental, starbuck, laundry, restaurants, arcades, waterpark.

Miinukset: The couch bed mattress was very uncomfortable, lumpy and hard to sleep on.

Plussat: The ambiance. Wall pics. Comfortable bed/ furniture. Nice staff. Water taxi to parks. Express passes!

Miinukset: Did not appreciate the girl at front desk when we arrived. She could work on her approach and minimize hand gestures when a guest needs clarification on something. She did apologize.

Plussat: Stayed in club room

Miinukset: While staying in club room had lounge as extra for continental breakfast snacks drinks ect liked this very much apart from snacks at night not much choice especially for daughter who was vegetarian.

Plussat: The staff at the club level

Miinukset: Pulled money ($4k) off debit card and put it on the room key for purchasing gifts/ entertainment.... Still waiting on remaining balance to be refunded.

Miinukset: The price and stars did not match the terrible view. A standard view room should not mean the view of a tin roof with wires sticking out or of a parking lot not for --- per night. If that is the case then you should be clear of that in your description

Plussat: The staff were extremely helpful and friendly! The water taxi staff are brilliant an it’s super quick!

Plussat: Great staff. Great location for Universal. Good food.

Plussat: the location and the rock atmosphere. it was like being at a non stop party. we even enjoyed the store, where we bought nice things for us and as presents. the pool staff was amazing.

Plussat: Breakfast was a little expensive but everything else was great.

Plussat: The Hard Rock speaks for itself, and is a lovely hotel

Miinukset: We had booked for our 40th Wedding Anniversary, but unfortunately for us, there was building work going on inside the hotel, so you actually couldn’t hear yourself think with the noise of the pneumatic drilling, which went on from 9am to 5pm

Plussat: Lovely modern hotel with great pool area Would definitely return excellent staff and we ate at pool beach bar great food there room was lovely clean and spacious just shame couldn’t get in room before 4pm however we were able to use hotel facilities

Miinukset: Price of drinks

Plussat: Checking out and leaving it!!!

Miinukset: In my 40 years of staying in many many hundreds of hotels around the world this is one of the nastiest dirtiest overdue for renovation properties I’ve stayed in in years! The mattress was old and disgusting the bathtubs are disgusting, Urine stains

Plussat: Can not beat the proximity to the parks & City Walk. Loved our pool view, room 6050. Food and drinks at the Beach Club, snack bar and room service delicious. Staff was always friendly and helpful. Room was clean. A/C COLD.

Miinukset: Music in hallways and at pool loud. Walls are thin. Could hear the plumbing of our neighbors. Rooms could use a refresh.