Homewood Suites Chicago

Breakfast was ok. Typical hotel breakfast fare. Parking close to the room.

I did not expect an apartment style hotel. There is no direct access to the lobby, no hallways. Each room's door opens outside. On arrival after a 6 hour drive, we have to lug 4 pieces of luggage up 2 flights of stairs to access the room at there is no elevator. In the morning you have to go outside in the rain or cold to have breakfast. There was a drunk family conducting a fistfight outside our room at 2am, not the hotel's fault, but a call to the desk sent no one to remedy the fracas. The fight resulted in the little guy shuffling back to the room, but the women and big guys still carried on the verbal assaults randomly throughout the night. The biggest offense was with the coffee maker. I decided to make hot tea in the morning. I poured tap water into the hopper and activated the cycle. The heated water that came out was yellow, cloudy and foul-smelling. It nearly made me sick. Think if my wife had made coffee before I heated water, she would have consumed that putrid water, masked by coffee. I mentioned it as I checked out, the desk clerk simply stated that is unusual, we clean those machines regularly. I like Homewood suites, but I will not be staying at the Shaumburg location ever again.