The seats were roomy and comfy and I was glad I didn’t have to pay extra for a seat like other airlines.
Boarding was very confusing and the customers reacted by plowing Willynilly down the ramp nano seconds after the physically challenged were wheeled on to the plane ignoring the airline staff at the gate. I went with the flow praying I would not get arrested. We boarded a total of 40min late . Second if I am paying for my baggage I should not have to wait 30-40 min for them to come out at baggage claim.
Iceland air have a good product. They fly 757 and 767s that are clean and well maintained. Staff is very helpful, I changed over a flight during the layover in KEF and it was flawless, I got my checked bag as promised in CPH which was quite well done. So, they went out of their way to accommodate me. KEF does great with passport control and the lounge there is very nice.
KEF is a busy airport, always at capacity for travelers. Depending on the season it is hard to find a seat at the airport let alone the gate. During summer it is hard to even walk thru the airport. Depending on your abilities, give yourself time to get to the gate.
Crew was friendly, like the bigger plane and direct flight.
We were ahead of schedule, which was nice
Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good.
The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me.
Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience.
Nice seats, comfortable.
Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
Tiny old cramped plane.
Everything. A truly faultless experience!
Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.
Confusion over my boarding pass at the Delta terminal in Detroit.
The crew were so polite and happy!
Those seats! UGH!
Service vey Good. Nice choices. Comfort seating very nice
WiFi awful. Useless.
easy but long day coming home
however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there
Please see above. Sherry was amazing
Plane was small and older but it was a short flight
|Lennon hinta||462 €|
|Lentoyhtiöt||Icelandair, KLM, Delta|
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