Kur and Hotel Suruga

The onsenwas lovely

The room was very small. Staff were very helpful, buttery little English

The staff were extremely friendly and helpful

Slightly isolated

Location, spa , the massage and good food.

The elevator doesn’t have a stopper on both sides of the door. I was getting on the elevator and the door started to close . I put up my right hand to stop it and nothing . I put up my right arm and that door had a stopper. The door started to close and took my pinky toe and 4th door with it. My toes were bent back badly it was very painful and then my foot was swollen and bruised. Walking was hard. We spoke to the staff and they really said nothing except oh! No reports no we are sorry nothing. The massage lady was kind and massaged around the area and gave me a cold pad to put on it. Upon check out the staff asked how my foot was and I said it’s worse and very bruised and they again just oh! Then they gave me a cold pad to put on my foot! I went there to relax and come back refreshed instead I came home with a very swollen foot. I am disappointed that they didn’t even try to figure out how this happened to prevent it from happening again! What if it was s child who tried to get on the elevator. I sent a message to the hotel and no response . Sadly it is one of my favorite spas ! This time get disappointed . It has been a week and my foot is still painful but getting better little by little . Yes I do have photos of my foot.