Not going back!
The room was clean and the bed comfortable! Breakfast was okay
The noise level was awful. We could hear people talking in the hall and every time someone took a shower it was loud and a whistling sound in the walls. We'll never stay again!
We enjoyed the stay with you. Your employees have a very poor dress code. The waitress need to look in the mirror before they go to work.
Friendly staff, great location!
For the price we paid we felt very taken care of, great views of the water, a delicious breakfast, comfortable rooms, it was a great experience!
Perfect location and comfy beds.
It's looking dated.
The room was dirty with stained carpets and dusty surfaces. The toilet was clogged when we arrived. After waiting for maintenance for an hour, I was handed a plunger and told to do it myself. The only thing this place has to offer is that it's close to downtown.
Very friendly and helpful staff. ..they really try to make your stay pleasurable.
Sporadic WiFi. Could not access in room or restaurant. Had to sit at bar to access. Advertised "river view" is more of a garden or tennis court view.
Dated and dirty
Both pools were filthy, our shower drain was clogged, the room carpet was sticky. Gross.
Shuttle and check-in ease
I was impressed with the shuttle service and the friendliness of the staff.
The room we eventually stayed in. Comfortable bed, OK bathroom, no odd smells like we had in our original room.
Our first room had an unpleasant odor, it made my wife feel ill and she started to have an allergic reaction to the room. We called the front desk and we were relocated in ~15 minutes down the hall to an acceptable room. However, it was a lesser room and when I asked for a lower rate the next morning, I was told it was billed through another vendor but the manager would call me to discuss. She never called. It was a $20 difference in rates.
I will not be using online booking.
The Pictures online were not of the same hotel it was the other facility located done the street. Got our hopes up. We will not use this site or booking.com again.
Desk clerk could be more professional
I had troubles getting on the wifi, he tried helping me and when he couldn't even get on he said it was my device that was defective and not there wifi. I Never had any problems before or since staying at your hotel. He kept insisting that it had to be my device and as a customer service person you do not insist that it is their device that is the problem, he should have directed me to their IT specialist and then let th deal with it. Also, we had our dog with us and we were given the idea that we were to be in a room that opened out directly into the dog area. We weren't but on the opposite side of the area. This made it inconvenient for when we needed to take him out. I Don't believe that I will stay at this location again.
Return after 15 Years
We liked the location and convenience to Downtown Spokane and Medical facilities. We enjoyed our dinner at the onsite Restaurant.
Our Smoke Free room smelled of smoke. We had to open the windows for fresh air to help clear out the smell in the room. The in room Air Conditioning/Heating System had to be turned off as it just made the room smell worse. The chair in the room was stained, and the room was lacking the updating that I have experienced in other well maintained Red Lion facilities.
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