Isla Mujeres hotellia

Plussat: This is the second time I have stayed at Casa Sirena. . . Promised my wife that she would enjoy the experience as I did, five years ago. Well, we both loved it! From the wonderful breakfast thru to the margarita time at happy hour. The airconditioned rooms are spotlessly clean and the facilities are excellent. . . . You'll meet some fellow guests and develop new friendships. Steve, Jane, Jose and all the staff - thanks for the good times.

Miinukset: Nothing.

Plussat: Wonderful margaritas on the rooftop with Steve and other travellers. So close to the ferry. Yummy breakfast.

Miinukset: Nothing

Miinukset: Would have been nice to have some shade on the top level.

Plussat: The breakfast was delicious. It was a very positive experience staying at this hotel.

Miinukset: Not much could have been better. Our plane was late; therefore, we arrived very late at night. Since street signs are not used much, it was a little difficult to find in the dark.

Plussat: I was honestly a little hesitant to book our stay at Casa Sirena because I’m generally skeptical of overly positive reviews I also didn’t know if we would like hanging out with other hotel guests on the rooftop bar during happy hour each evening, and the magician thing sounded a little strange. But I’m so glad we booked! My husband and I loved our stay at Casa Sirena! Steve is an amazing host - generous, funny, and friendly - and meeting the other guests over free happy hour drinks and appetizers was a ton of fun. The hotel is lovely and in a great location a few blocks from the ferry terminal. It’s a beautiful walk along the sea wall to Playa Norte. Our room was very comfortable and well appointed. The breakfasts were HUGE and absolutely delicious. Steve has truly created a magical place!

Miinukset: Nothing

Plussat: Casa Sirena it’s a awesome place to stay. The property it’s wonderful, super clean and with all the comfort that you need. Steve is a wonderful man and make you feel like if you are at home. Is in the center of the island so everything it’s close. Super super super!

Miinukset: Nothing!

Plussat: Casa Sirena was everything I hoped it would be and more. Great room, great value and a lovely breakfast and happy hour to boot!

Miinukset: I had no complaints.

Plussat: Steve the owner is warm and friendly and you feel like part of the family as soon as you arrive. You’re encouraged to come to happy hour each evening and have breakfast with Steve and the other guests, which gives the place a very sociable feel. The rooms were very comfortable and spotlessly clean. Breakfast was Mexican-style and tasty. The location is excellent. It was quiet at night so I slept very well. All in all a great stay and would recommend!

Plussat: The breakfast each day was excellent. If you did not like what was on the menu, then the staff would fix you a substitute. I personally went with what was on the menu each day, I really enjoyed the local food.

Miinukset: It was almost perfect. The mattress was a little firm for my liking, but others love a really firm mattress.

Miinukset: Far from north beach and the center

Plussat: Kaunis paikka, altaat, siisti huone

Miinukset: Hinta, ehkä liian kallis

Plussat: I loooooved everything about the hotel!

Plussat: The view and location

Plussat: When we had to check in there was just a big family checking inn and we had to wait quite a while, however once we checked in it was all amazing! We got a great room with 2beds, we also got a late check out (for free)! the staff is really friendly and helpful and I will def. stay here again!

Plussat: The hotel is really instagram-esque. Good photo opportunities are everywhere. Nice Beach. Great breakfast. Outstanding staff.

Miinukset: The only way to get to the hotel is by taxi. It's only 100 pesos though.

Plussat: Super friendly staff and such a beautiful location

Plussat: Love the rooftop swimming pool and bar the main downstairs swimming pool and bar is excellent as well and just steps from the ocean the beach the hotel is new and very nice

Plussat: My husband and I were staying in Playa del Carmen and wanted to do the whale shark dive. The dive is very early in the morning so we decided to book a hotel just for the night so we wouldn’t have to get up quite so early. My husband found Izla on Kayak and thought it looked nice. When we arrived we fell in love! It was so lovely that we ended up extending our trip to stay 2 nights!

Miinukset: There is some construction going on next door. But honestly our room was right next to it, on that side, and we didn’t hear a thing.

Plussat: We love Isla Mujeres! Ixchel is our favorite holiday place, we always feel comfortable, safe and the staff is awesome. We will be bringing our extended in family in May 2020! Can't wait.

Plussat: Right in the center of the most amazing beach on the island. Shopping and dining steps away with fantastic shopping and everything you could possibly be looking for...

Miinukset: Staff and beach service were both my favorite things

Plussat: Great location at the end of the main restaurant street and on the beach. Nice beach and pool facilities - Elvis looked after us on the beach. Large clean room with good aircon and amazing shower pressure! Also handy to have laundry facilities at the hotel.

Miinukset: The pool was very warm so not too refreshing but the beach front location meant it was easy to take a refreshing dip in the sea.

Plussat: We had an excellent stay at Ixchel. It was our second visit abc will be returning this Spring. They are kind and helpful. Convenient location and beautiful beach!

Miinukset: Everything was just fine.

Plussat: Everything was pretty simple.

Miinukset: Beach chairs could have been nicer.

Miinukset: Internet. Noise from boats very loud music

Plussat: Everything good as always

Plussat: location, beach is beautiful

Miinukset: Room smells, change to another room and later found 2area of pink stains on bed sheet, disgusting

Plussat: The bed was very comfortable and great location

Miinukset: Nothing really to co plain about

Plussat: Very nice property- perfect location, great staff, good food, prices for food and beverages were very reasonable. Beach staff with chair and umbrella setup and wait services was excellent.

Miinukset: Only improvement I could suggest would be 24 hour room service for a limited menu.

Plussat: Very comfy bed + size of the room

Miinukset: The décoration

Plussat: Great location, friendly staff!

Plussat: Lovely location on Playa Norte, condo with a view. Condo had all the necessary amenities, nice view, and was quiet at night. Staff provided excellent service. Ulises - Very welcoming at checkin helped us to reset the safe. Andreina was very helpful in providing information on snorkeling and contact with tour operator, Mawe printed my husband's boarding pass.

Plussat: Friendly staff, Free water, Big apartment

Miinukset: Loud music till late night from clubs around, Uncomfortable pillows

Plussat: Excellent hotel with the best location on Playa Norte. The rooms could do with a little renovating. Every room is different so you don't know what to expect. Great pool, restaurant and perfect for families. Beach was excellent.

Miinukset: The food at the restaurant a little bit expensive.

Plussat: Great location. Nice pool and shaded lounge chairs.

Plussat: What a great place! Amazing location, walking distance from the ferry, comfortable rooms, and very clean. The grounds were beautiful, with lots of tropical greenery. The pool, although we didn’t swim, was always clean and a beautiful blue! Even had blow up rafts and inner tubes ready to go that you could use at the pool or at the beach. The beach was very close, clean, turquoise blue water and white white sand. Gorgeous! The Mayan restaurant next door is delicious and has dinner on the beach which was amazingly romantic at sunset. We we’ll be back soon!

Plussat: Amazing location, staff, room!

Plussat: Everything else

Miinukset: We booked a dive tour through the hotel and we're disappointed to find out that we paid 33% more then in the average dive club

Plussat: Location, cleanliness and comfort.

Miinukset: Food wasn’t that great. Bland. No bars open late. Service sometimes lacking. Other times excellent.

Plussat: The hotel is perfect! Great location, beautiful beach and pool. The staff was amazing and helped us with everything that we needed. The room was big, and comfortable. I recommend highly to stay in this hotel.

Miinukset: When we got to the room the sheets were dirty, seems like they weren't changed before our arrival.

Plussat: The breakfast is at the beach and it is great. The pool is big and very nice. The beach near the hotel is beautiful, but not as playa Norte which is 3 min walking distance.

Miinukset: Not something worth mentioning.

Plussat: Beautiful property and great staff. Breakfast staff makes great eggs to order.

Miinukset: The food was good but not great. The "hot" breakfast items could have been warmer. They were barely warm.

Plussat: Moved here after our original hotel freaked us out with its primitiveness, lol. LOVED PRIVILEGE! On the beach, beautiful pools, hot tub on our balcony, all inclusive and all for $200 a night! We will definitely be returning!

Plussat: THE TWO LADIES AT THE FRONT DESK HAVE GREAT CUSTOMER SERVICE SKILLS. NOT THE SKINNY WHITE GENTLEMAN.

Miinukset: THE RESTAURANTS AND WET AREA ARE CLOSED TOO EARLY....BUT THKS . FOR EVERYTHING.....

Plussat: The hotel grounds are stunning, with a beautiful pool and beach lounge area. The beach was clean, the water turquoise clean, and unlike I read in previous reviews - it was kept for hotel guests only and was generally peaceful. Location is great just on the north beach, a walking distance from many shops and restaurants. One remark I will make is that it was pretty close to ferry traffic, but it did't cause us any disturbance. Staff - very mixed reviews. On the plus side, we had a quick and great check in and got a room upgrade (yay!), and on the next day the concierge was super helpful helping us plan a trip around the island with great recommendations. We had chocolate left in our room one day, which was also a nice surprise.

Miinukset: Air conditioner - there are indeed issues as many mentioned. We spent 3 nights here, and one evening it didn't work in the entire hotel for a couple of hours, and during the same night was very weak. Breakfast wasn't good, it's all out in the open with many flies on the food and birds snagging food from your table. The salad had tiny bugs in it. We kept to the freshly made omelettes and hot (and covered) dishes only, which limited our options greatly and was disappointing. Staff at the beach restaurant was generally pretty impatient and slow. On both occasions we stopped by, we ended up waiting a long (long!) time to make an order. Once at breakfast we requested something twice and ended up leaving without it. Housekeeping was also disappointing, as on one of the 3 days they forgot to leave us soap and water. We got back to the room at 8pm and were told that housekeeping is no longer available, so no water - which means no coffee in the morning, and were promised that someone will bring soap but never got it.

Plussat: We got upgraded to the primium suite which had a pool on the roof!!!! Amazing!!! Besides that the hotel is really beautiful, the beach is lovely and the staff was really nice.

Plussat: Everything was so nice and modern. Very clean and taken care of. Good and friendly costumer service.

Miinukset: Pool closed early.

Plussat: Good and entertainment

Miinukset: Privacy of jacuzzi was horrible

Plussat: Location was excellent, beach lovely, and the rooms very nice. The staff was very helpful and the service in the restaurant for our one breakfast we had there exceptional. I wish we could have stayed longer. We didn't opt for the all inclusive because there are so many options nearby, but I think if we were there for a few nights we would have. Everyone staying there was having a great time around the pool area and beach. It didn't look like there was every a challenge to get lounge chairs.

Plussat: The staff were lovely, the services were spectacular. The decorations around the hotel were beautiful. (Especially the tile work

Miinukset: I was in the penthouse apartment. Though it was very clean and had a great view it could use some touch up paint on the wood and some of the decorative touches that the other rooms have. I only noticed these things because I’m a house painter and artist. It was very lovely to be up there. That’s just the only thing I could think of to improve it.....

Miinukset: The hotel was very peaceful and removed from the busyness of the city. The staff went above and beyond to help with details of our trip! Great 20th anniversary trip!

Plussat: Everything! The staff were amazing and couldn’t do enough for us, such a warm welcome. The location and views were incredible the best on the island and the food was fantastic

Miinukset: Nothing

Plussat: Excellent position, views, and facility. Fantastic sea water, relaxed atmosphere, good food, and friendly personal.

Miinukset: No coffe/tea maker in the room.

Plussat: What didn’t we love? This place is perfect for the ultimate relaxing holiday, great location, beautiful views, incredible food and such friendly staff. I somehow got lucky finding this place and couldn’t have asked for more, my daughters and I had the best time, we will definitely be back! We loved the fact there are only 14 rooms, we got so much attention as not all of them were full. Breakfast everyday delivered to our veranda overlooking the beautiful turquoise sea was such a luxury. The steak tacos were a massive hit with the girls, and the cerviche was the best I’ve ever had. Great value as well compared with other places on the island which were not as good. Amazing sunsets as well as snorkeling right by our special beach. Thank you Raffino and Hector for making our holiday really special.

Miinukset: We loved everything!! The only thing the girls would have liked is mango smoothies on the menu, plus an option for baguettes with breakfast!

Plussat: Bonito and tranquillity staff and food awesome

Plussat: The view was spectacular and the staff was purely into making my stay incredible and unforgettable. Beds nice and comfy.

Plussat: Accommodating & friendly staff Lovely spot

Miinukset: No beach

Plussat: The water was beautiful. I was in a bad mood due to theft wasted my money in Tulum and Playa del carmen our to the Seaweed at the present moment. The hotel staff was nice all inclusive is not my style nor the people. Food was terrible. But I found a cuban place in the middle of the island which made me happy.

Miinukset: Food.

Plussat: Service was top! Water amazing! Villa views!

Miinukset: Few behind the scene spaces need improvements

Plussat: We would do it again. Absolutely stunning.

Miinukset: They could buy a few more towels and washcloths. :)

Plussat: The sea was nice

Miinukset: The hotel is recommended for families with kids. Couples stay away. Confusion and noise at all times of the day. The cleaning ladies laugh out loud at 8am outside from the rooms and knock at the same time to do the rooms. The food is terrible, crowd at 9am in the morning in line to make a reservation for the only restaurant where you can order a la carte (all the rest is buffet). 400€ per day and no room service? Where are the 5-stars? Never again.

Plussat: The beach was amazing!

Miinukset: Rooms are pretty small. Food was not that good.

Plussat: Super clean. The restaurants were amazing. Even the buffet was delicious. All inclusive drinks were SO good. Bed was comfortable.

Plussat: The Location is great! The beach is beautiful and the staff is also very friendly. We enjoyed our holiday because of the good company and the great beach! The hotel was disappointing.

Miinukset: The hotel is very old. They were doing renovations during the day in the pool area every day we were there (which is small and the only pool at the hotel). The cement mixture was falling inside the pool, the workers were walking in the shallow area of the pool with clothes and the pool was not very clean. The rooms are very small, they had no balcony/terrace and no place to dry wet clothes. The beds were also not comfortable. Bathroom is very small also with no place to dry wet clothes. According to the hotel description in booking it says every room has ocean view which is not at all truth. We had the Deluxe double room and it was as described above. In the pictures you can see the hotel description and the view we had on all 4 rooms. Breakfast and lunch were ok, dinner was not very good. There is only one restaurant that changes menu every day apart from the buffet, not 4 different restaurants as described on the hotel webpage.

Plussat: Super friendly and helpful stuff Changed my room without a problem tried to solve things right away stuff in the restaurant are funny and really nice and helpful Manager took my information and they fixed the room next day World class beach location Good food -large range short distances natural pool in front Good size over all not too big Nice and good quality spa great massages

Miinukset: Over all some things are aged showers could be better ,maintenance is not on Top Internet is not the best We had a room to the ocean first needed to change because the door did not close good and it was loud and wet .the weather was not the Best so this did make not so good things more visible the Restaurant is sometime to small hard to find place during busy times also it is very loud in that restaurant .when at the beach sometime different musik is played at the main house and the beach house it is hard to sit between

Plussat: Amazing staff! Very hard working people and definitely service oriented. Super clean everywhere at this hotel. Hotel employees were so friendly & treated us as guests. Loved it!

Miinukset: We left our door open one night and apparently invited all the mosquitoes in. They ate me up. Bring some organic mosquito spray if you want the ocean breeze at night.

Plussat: The staff and location are amazing

Miinukset: Food is average at best. Accommodations are tired.

Plussat: Absolutely amazing resort on an amazing island! The service was outstanding and the staff friendly. I never felt pushed to tip them but they all worked so hard that they absolutely deserve a tip. I highly recommend going to isla Mujeres if interested in the Cancun area. Mia Reef is the best option for an all inclusive resort!

Miinukset: Nothing. We already want to make a trip back!

Plussat: Bed to small for a couple ,it was suppose to be 2 bed or a king and it was a full bed ,food same thing everyday and left over from cook out going to buffet .talked to manager about swapping room and never did ,he said next day we gonna have available and never happened .

Miinukset: Bed,food,

Plussat: Great staff!!!

Miinukset: Nothing

Plussat: We began our Yucatan holiday with a two night stay at this boutique hotel. Guests can appreciate the quiet upper pool or join the action at the pool beside the restaurant. One evening the staff set up screens in the restaurant and beside the pool so guests could watch the final episode of Fame of Thrones. Musicians entertained guests afternoons and evenings at the bar by the water. The best meals we enjoyed in Mexico were here; excellent presentation, delicious flavours, freshly squeezed juice at breakfast, and exceptional service. Choosing to stay here proved to be an excellent decision as we avoided the sargassum that is plaguing the beaches all along the Mayan Riviera. We also noticed that we always had sun even when there were clouds on the mainland

Plussat: Beautiful location and hotel, warm and friendly staff. Everything was perfect! Thank you!

Miinukset: The pictures in booking look less beautiful than the hotel in reality, you should make new ones

Plussat: The staff was outstanding and was always ready to accommodate any request we had.

Plussat: We cannot wait to return! Amazing hotel and amenities!

Miinukset: NA

Miinukset: Floors are very slippery when wet or sandy. Not great for young children. We had multiple falls which could have severe consequences.

Plussat: The hotel was very clean, air conditioner was cold and shower was hot. The hotel staff was very friendly and accommodating.

Plussat: The staff was very friendly and helpful. The location was awesome and the room was very clean.

Plussat: Staff were very helpful and accommodating, with free beach towels (and chairs, if you wanted them!) and good local advice. Room was clean, comfortable and spacious. Great location, away from the main street but still easily walkable to the beach.

Miinukset: Was a little tricky to find, mainly as Casa Isleño is just across the road!

Plussat: Location and friendliness of staff.

Miinukset: Does not apply to this trip but once they take your payment, you won't get any back. I had emergency heart surgery the day we were to leave last year and lost the payment for the entire 14 days. We still went back.

Plussat: Great hotel!! They let us do an early check in, upgraded us to a bigger room that was available. There’s AC and the best water stream we had in Mexico, also there was hot water. The location is amazing, in the center of the northern part of Isla right next to the Main Street with the restaurants and souvenir shops and 3 minutes from the ferry. The staff were SUPER nice and extremely helpful!

Miinukset: Nothing. Everything was amazing

Plussat: Great staff, warn welcome.

Miinukset: Room view but i wasnt there to stay on the room

Plussat: The hotel is really basic but clean and the price is appropriate. Position very conveninet for the beach (playa Norte) and the city center. The last day the staff let us use a room to have a quick shower after our check out and before leaving, a greatfull option if you want to enjoy the beach till late.

Miinukset: The AC is not working if you are out of the room (the electicity works with the key and they give you only one key for each room), so every time it takes long time to have less than 30° in the bedroom. They don't provide any confort (no bottles of water, no more than 1 towels each) The first night the staff has been very rude: the electricity in one of the room was not working properly and we asked for a change; they told us they would have changed our bedroom later, so we went out for dinner and drinks. When we came back after midnight the secutiry guy said us he was not aware of the change and that we would have to wait till the next morning because we came back after 23 and the receptionist was not there anymore (none have advised us to come back before 23). Anyway after a long discussion he called his responsable and we had the new room.

Plussat: The staff take good care of you.

Plussat: Super clean room and friendly staff. Nice position close to the center and the port but on a quiet street. Quiet air conditioning.

Miinukset: The shower was almost completely worthless: only 4 or 5 holes of the faucet were working so it took forever to take a shower. The bad was pretty small, a bit smaller than a queen. The wi-fi worked only 75% of the time.

Plussat: Laid-back, clean, great location in the Centro near Play Norte, cheap.

Miinukset: Staff seemed a bit disinterested, no water dispensers, wifi is slow and barely works at night.

Plussat: The first time we came to Luna de meil suits was two years ago for our honey moon. We fell in love with Luna de miel suite, We had room #2. the rooms are super spacious, the bed is big and comfortable, it's very private not too far from the center. The water pressure was great this time! It's very clean and the sight outside is gorgeous all in all a romantic spot for you and your significant other.

Miinukset: We stayed in room #1 There were ants in the bathroom, our tiny fridge wouldn't stay closed, the AC took hours to cool the room. Lastly, I was disappointed that at night - none of the beautiful light decorations or pool lights were on like the first time we came 2 years ago.

Plussat: The view was amazing!

Miinukset: There was some road noise.

Plussat: Great view from the room & patio good cleaning service

Miinukset: Kitchen not fully equipped - no device for cooking - only microwave. Streetnoise from bypassing cars

Plussat: Location and privacy for its location.

Miinukset: It is actually little noisy inside the room at night and in morning due to the proximity to the main road.

Plussat: Great view

Miinukset: Parking very small

Plussat: Stunning ocean view, clean and large rooms, sufficiënt towels, very good airco and WiFi

Miinukset: Tried to give us 1 family room in stead of 2 for the same price. Tried to double the price. Triied to use an inappropriate Exchange rate.

Plussat: Love the friendly staff who work hard keeping the rooms spotless and are very helpful. The view out your back door is beyond compare. Loved laying in the hammock watching the waves roll in and hunting sea glass on the rocky beach.

Miinukset: The beds could be a little softer or maybe a memory foam matress topper could do the trick. I don't like the safe being a key that is easily lost by falling off the key chain would rather it be a number lock program but at least they have a safe.

Plussat: Beautiful spot. Not a sandy beach but an amazing view of the Caribbean. Very quiet aside from the street noise out front, which we didn’t mind at all and actually enjoyed sitting out front in the evenings when we weren’t in town. Hilda was amazing and went above and beyond everyday.

Miinukset: Our only negative was the entertainment options. The WiFi was weak at best and the televisión was only basic cable. Obviously we aren’t visiting paradise to watch movies! However, after the sun goes down and after a day in town and on the beach, (or after a late night, recovering in the morning) it’d be nice to have a movie etc. as an option. If they just upped the WiFi quality and had Netflix or something that would be more than adequate.

Plussat: This hotel was in a great location. It was a very clean and large room. The view from your room is the best part! I highly recommend this hotel.

Plussat: The view from the room is amazing as was waking up to sunrise over the sea each day. The location was great too as it is away from all the tourist noise so we experienced more of the local side of the island. It is close enough to walk up to Playa Norte.

Plussat: Breakfast was an added value. Location was excellent close to Playa Norte.

Miinukset: There's nothing I didn't like. This hotel satisfied all are needs.

Plussat: Breakfast ok. Location ok.

Miinukset: My wife lost some jewels from the bedroom and we found that items the last day in her suitcase, after we complaint. Very suspicious.

Plussat: Great location- 5 minutes walking from the pier, from the north beach The staff is very nice Air conditioning is working great

Miinukset: The breakfast was a bit poor

Plussat: The air conditioning is perfect, and the bed is comfortable.

Miinukset: Was some problem with the hot water.

Plussat: Super friendly staff. Cute balcony for people watching. Tasty breakfast included with stay.

Plussat: The hotel is located centrally near shops and restaurants, and is a quick walk to both Playa Norte and Playa Centro. The room was meticulous, and had great decor with nice finishing touches. The receptionist (owner maybe?) Nina, was friendly and so helpful. They serve a small breakfast in the morning with coffee, cereals, breads and fresh fruit. I found the bed quite comfortable, the air conditioner to work really well, and was pleasantly surprised to see a mini hair dryer in the bathroom! They even have water available to guests, which I was very thankful for (a water dispenser at every level). I’ve stayed at a few properties on the island before, and this might just be my favorite when traveling solo (when with my 7 year old, I prefer a place with a pool because she doesn’t tolerate the sand at the beaches well). Would highly recommend Hotel Bucaneros!

Miinukset: There wasn’t anything I disliked about the property. Unless I just didn’t know how to use it, I couldn’t get the safe to work, and that was my only concern, but I did feel my belongings were safe there. I was surprised that the window to my bathroom was right on the stairwell, so I could hear people coming and going. But that was easily solved by closing the bathroom door!

Plussat: The man at the front desk was really kind, offering us assistance last minute, even after we'd checked out. We're thankful for the hospitable service!

Plussat: Overall it was a great place to stay for a night in the island. Right in the city centre with playa norte and centro just a few steps away. Good value for money and staff were quite friendly and accommodating.

Plussat: The hotel is pretty clean, the location is very good, close to a ton of restaurants and the playa Norte. The staff is nice and our room was ok.

Miinukset: There was construction during the day which was a little annoying sometimes, the breakfast is very limited and mostly consists of sweet food which is not my taste.

Plussat: We had a reat time at this hotel. It is locate din the middle of all the action surrounded by great restaurants, bars and shops. They also provide beach towels and chairs. The AC works great!

Miinukset: Breakfast is good but if they add some eggs it could be fantastic.

Plussat: View

Miinukset: I hated not being able to flush the toilet paper. They asked that we put used toilet paper in garbage can in bathroom.

Plussat: The overall size of the room was great for the price we paid. We booked on booking.com so got our room for a good price. The view was outstanding from the pool area. the grounds are well kept and the staff is very awesome.

Miinukset: The restaurant itself is very nice, great views and nice staff. but the quality of the food is not very good. It looks very good on the website, but was not very good in reality (we tried 3 times as did our friends). Being they are the only restaurant in the area, we had to get up and head to town everyday, we prefer to eat at our accommodations most days especially breakfast. I was surprised after reading reviews of the quality, but maybe they had a chef change, there was hardly anybody every in the restaurant during our stay. The other things is there is no loungers other than the blue beds and they are really nasty, particularly after a couple days of rain, so I would recommend they add to their services.

Plussat: Restaurant was excellent - menu and staff! Comfy king size bed. Nice pool and deck - great view!

Miinukset: Very windy - I know that is not their fault!

Plussat: Loved the rooms and the view of the ocean from the pool.

Miinukset: The disinfectant they use in the bedroom is way too strong for a room with no windows.

Plussat: Lovely ocean view and pool.

Plussat: Location, remoteness, pool. Restaurant and bar staff, although again leaderless. Their idea of decor are fire extinguishers! Restaurant needs help - ambiance, or it will go under and locals will lose their jobs.

Miinukset: Bright lights shining into room during the night due to outside lights and sheer curtains. Photos are old and not representative of the quality of accommodations, as many others have said. Spa-like touches are non-existent and cleaning staff is leaderless. Spend working hours sitting and eating. Can't perform basic services, eg, left a nearly empty lotion bottle for my new check-in. Upon my consulting on-site mgmt because owners are not reachable, empty bottle sat in the middle of housekeeper's folding table while they both ate and talked while Sitting On Stools!! Lack of leadership and management.

Plussat: We love the fact that it had a pool. And outdoor tanning beds picnic tables all over the grounds for sitting and relaxing. It has a restaurant and a bar Up on the Roof. And the beds were so comfortable the pillows were the most comfortable pillows I of ever had the pleasure of sleeping with. I wish I knew what kind of pillows those were

Miinukset: Everything was just fine. The restaurant was a little pricey for what you got. But you don't have to go anywhere if you don't want to it's all there

Plussat: Cute rooms and had everything we needed for a quick two night stay. Really friendly staff who were very helpful whenever we had questions about the island and things to do.

Miinukset: Nothing

Plussat: Cold ac, hot water in shower,comfy bed,location

Miinukset: Advertised spa tub on balcony which was removed and the balcony was empty, not even repairs to the wall, or made into lounge area. Could be nice with plants and a hammock. Asked if the price can be discounted for this since it was not disclosed but the staff said it was already at discounted price. It was the reason of booking that room. The bathroom shower looked like damage from a shelf removed and the bottom edge looked dirty. The kitchen cabinets also looks damaged.

Plussat: Really lovely small hotel. Large rooms with air conditioning, WiFi in our room, fridge, microwave, comfortable beds, lovely balcony very clean. Coffee and cold water available all day. Just off the centre of town for all the restaurants and shops. 5 mins walk from the North Beach and 5 mins walk from where the ferry comes in. Highly recommended. Would definitely stay here again. Very pleased was perfect for our last few days.

Plussat: + Location + Size of the room

Miinukset: - The “so-called” breakfast actually is no breakfast at all (You’ll find a package of toast and marmelade lying on a table in the hallway). - If the staff of the next door golf cart rental leaves the garage door open, the whole hallway reeks of petrol and exhaust gas (Same hallway where you’ll find your “breakfast”). - There was mould on our bathroom ceiling and the bathroom interior was old and dirty (of course, we do not know how other rooms look like). - The walls are wafer-thin so that you can hear basically everything that goes on in the hallway.

Plussat: The housekeeping staff was very helpful and considerate when I was ill. The location is perfect a block from the beach and ferry central to all of playa Norte. We loved the spacious rooms and full size beds. Good price if you pay in Mexican pesos.

Miinukset: The shower leaked and there really is no breakfast just white bread and apples. Also problematic were the fumes from the golf rental company which is run out of the same establishment

Plussat: Location, comfort

Plussat: Good location, 5 min walk from the ferry and very close to the beach

Miinukset: The bed was a little uncomfortable

Plussat: I liked the room, good size, had balcony, fridge, microwave, but there is no any dishes or glasses for that. Good shower, good water pression. Room looks renovated and good.

Miinukset: 1) When we arrived, at the reception were a lot of stuff from El Sol rentadora golf car. Two girls, very bad educated, making a lot of noise, screaming like crazy. I couldn’t even hear what receptionist was telling me! He didn’t say anything to girls, i left with horrible impression and was even thinking to cancel the hotel and go to another place. 2) Noise from somebody drilling during the day and a lot of noise from El Sol rent car stuff. 3) We were said breakfast is from 7am. We came 7:45am, no even bread. Just coffee, 4 small apples, jam and butter. No knifes, no bread, nothing! I asked receptionist to bring at least bread. Conclusion: rooms look renovated, so owner spent some money for it. Probably is worthy to spend a little bit more for stuff training and breakfast, so guests will not leave with bad impression as I did.

Plussat: Great location in the middle of town and restaurants

Miinukset: they say breakfast included, not true.

Plussat: The breakfest was very very poor!!

Miinukset: The breakfest The nois from outside the room

Plussat: Location was fantastic

Miinukset: Fairly basic

Plussat: Central location close to centre and ferry

Miinukset: Wifi connection not secure and unavailable in room. Bet was large but short, feet hung over the end!

Plussat: Hotel is in walking distance from north beach, main center and the ferry port Amazing view from dining room Staff are nice Hotel is clean and neat Room is smart electoronic

Miinukset: Breakfast fruits should be fresh and not from a can. Breakfast is very basic Staff desk should be more kind. Pool is not impressive. I did not see an guest in 5 days enter the pool.

Plussat: I love everything

Miinukset: Breakfast was just okay.

Plussat: Staff were super friendly and helpful! The room was very clean and exactly as represented on the website!

Miinukset: There was some noise from a generator/appliance for the last couple of nights that disrupted our stay. The rooms aren’t soundproof as advertised. It also says laundry is available on booking.com which isn’t accurate as we had to go out to a launderette.

Plussat: Good location Comfortable bed

Miinukset: -Location is well but really in front of the boat terminal and the main road of the city. So it s noisy. - Room: AC is noisy, bed is comfortable. furniture is not that new, not to say old. Not warm place compared to other locations at lower price point. - Sea view from the room could be great only if your room is at 3rd floor. Otherwise your view is on the building works. -Breakfast presented as “continental” but at checkin they warned us it doesn’t include egg, ham etc (well, what usually makes a continental breakfast). Had to argue to get it included to our breakfast. Administration staff was unpleasant explaining that in Mexico a continental breakfast is not like everywhere else in the world. 1st they told we had to complain to booking.com and it was not on their side. Then, they wanted to make us feeling guilty claiming that the extra cost for eggs/ham/etc would be charged on staff wage. Finally they asked us to send them what booking.com shows on the hotel profile so as we can help them “fixing” the breakfast presentation issue

Plussat: The location of the hotel is great. Located next to the northern shore, and close to everything. The rooms are clean and pretty spacious.

Miinukset: The downfall is a few things: The free breakfast is a LIE. It is from 7-9 and contains pretty much nothing. The pool is super tiny and pretty much unusable. The Wi-Fi is horrible. You have to keep logging in from a stupid website every 5 minutes due to disconnections. At times, I didn’t even have the energy to use the Wi-Fi because of the fatiguing process.

Plussat: The location is very convenient since it is a block away from the ferry terminal. The staff was very pleasant and helpful. The room was very clean. Nice view of the harbor with street-facing rooms. The air conditioning worked well.

Miinukset: The mattress was rock hard, and there was quite a bit of noise from the street - with scooters, taxis and golf carts whizzing by. The windows shut well to keep out a lot of noise, but it was still very audible, even above the din of the air conditioner.

Plussat: Never had to worry about things like hot water and bathroom facilities not working -

Plussat: Conveniently located in the center of the city, close to the ferry and close to the beach

Miinukset: Not so clean. Basic breakfast with toast and cereals and plastic cups and spoons

Plussat: Location

Miinukset: One day we did not received room service, other day we no shampoo nor soap were given to us....I had to ask for it the following day....we stay 4 days.

Plussat: The room clean, the place location and mini pool.

Miinukset: Bed pillows to thick and not comfortable, the bed had no actual warm blanket. I get cold at nigh my husband gets hot..so he would put the A.C. and I would freeze. The attention from front desk not so friendly from the men. Girls were more attentive.

Plussat: Super clean, large room, quiet, beautiful garden with swimming pool, nice rooftop, super friendly staff, perfect location.

Miinukset: Nothing.

Plussat: We had a king room with a private bathroom. The check in process was quick and easy, our room was clean, the bed was comfortable, the aircon worked great, the garden was a lovely little oasis away from the hubbub of the island streets, the staff were accommodating and the location was very convenient - a short stroll away from the main street with bars and restaurants, close to the various dive shops, ferry terminal and pier where our dive boat left from. We could return back to the hotel between our various activities and plans to shower and change. The TV was a little bonus. Amazing value for money! I would stay here again.

Miinukset: The pillows were a little on the high and lumpy side and the wifi was sometimes a little spotty.

Plussat: Perfect location, nice pool, room was basic and clean and had everything I needed. The fridge was appreciated!

Miinukset: Like people before me I will agree that the pillows were not very comfortable

Plussat: Big room, big comfortable bed (min 180cm), lots of window, beautiful garden with little pool, no neighbours, little complimentary breakfast, i liked the bathroom sink, I met just 1 mosquito, location is perfect, clean

Miinukset: You can sit just on the bed, so can just eat there in the room. There is a palapa under the room to eat, which is nice, but the staff used it as well to eat and talk. There wasn't knife to the breakfast (served e.g. toast, butter, marmelade). There were no enough place to spread the wet clothes (only 1 rod in the bathroom, enough for one towel) It was strange that the painting of the ceiling wasn't finished since it would be a cheap and quick work. This wasn't a big deal, other guest may won't this realize, just another example.I think they should give just a little bit more attention to the practice of hospitality. All in all, I travelled alone so It was good for me and the location is really great.

Plussat: Patio swimming pool just outside our room

Miinukset: Breakfast could do with some fruit

Plussat: Really nice and helpful staff.Nice small patio inside, very good location

Plussat: The room , pool and access to the beach

Miinukset: Wasn’t clean enough , shower was pure

Plussat: Location on beach. It was small and cozy and not spoiled with big hotel feel.

Miinukset: No elevator was difficult taking luggage up and down. Also breakfast didn’t start till 8:00 and that was late for us.

Plussat: Quiet, great location to the street with shops/restaurants (about 2 blocks), pool and beach. They have water coolers for filtered water, free wifi, refrigerator in room, clean

Miinukset: The poolside bar is not open very often.

Plussat: Location on Caribbean ocean and accessible to both North shore and Centro

Miinukset: Pool was constant mess. Owners 4 kids dominated the pool our last two days. Our room was beat location on ground floor by pool. Forget enjoying any peace by pool listening to ocean or resting in your room. Constant squealing and yelling a good 8 hours each day and even into the night. There were other kids there but they were well behaved and their parents were around. These kids were unchecked and eating beef sticks in the pool...not their fault because they are just kids. They would play in sand and keep jumping back in instead of rinsing off. Pool was cloudy, heavy sand and pool toys broken into a hundred pieces—even after we asked to have it cleaned they waited till next day to do anything. I knew the WiFi was poor and the breakfast skimpy but this place, albeit great location, cannot be and should not EVER bill itself as a 4-star resort. No way. Many chairs were broken and bar was being repaired (construction) during the week. Workers On the bar blared music one morning for several hours and ran people from the pool as well. Our 25th anniversary and it was anything but paradise. We are leaving and staying down the Malecon our last few nights. Quieter with pool, cleaner and almost half the cost. Ownership needs to get their act together. This place should be a 10 of 10 and not the 7.8 of 10 it is rated and deserves. I’d give it a 5/6 this week and not worth the good money we spent. Sorry for negativity but others should know and be aware.

Plussat: Huippupaikalla meren rannalla

Miinukset: Hotellin edessä ei voinut uida mutta hyvä ja rauhallinen ranta ei ollut kaukana

Plussat: Friendly Staff, loved our terrace room near the pool and the ocean breeze.

Plussat: It is a very well looked after property. The staff was amazing and it was very quiet a great place to relax.

Miinukset: The location, you really do need to rent a golf cart to get around

Plussat: Very clean and spacious rooms

Plussat: The breakfast is very healthy and more than enough. You can easily rent a golfcart at the hotel, which I recommend. It's pretty close to snorkling areas and far away from the crowded centre of the island. The bubblebath is very relaxing.

Miinukset: There were ant-like insects crawling over the kitchen countertop. We found some in our bed.

Plussat: Ample rooms with kitchenette and jacuzzi on the bathroom, nice breakfast with fresh fruit

Miinukset: Location was off the beaten path, make sure you are aware of this before booking, taxis are around $7 each way to the center and renting a golf cart for the day can be about $40 per day. You will need a taxi or golf cart to everywhere even to the nearest beach.

Plussat: Air conditioning would freeze you out if you wanted it cold!

Plussat: The property is on the south point in Isla mujeres. Rooms are good size with a balcony, quiet and clean

Plussat: AMENITIES. BUGGY AVAILABLE ON SITE.. HELPFUL STAFF. BEACH CLUBS NEARBY. NOT FAR FROM TOWNCENTRE. BAR/ RESTAURANTS, HISTORICAL RUINS NEARBY. ALL IN ALL GREAT SMALL AND FRIENDLY HOTEL GREAT VALUE FOR MONEY! STAYED AN EXTRA NIGHT! DEFINITELY GO BACK!

Miinukset: SOME CUTLERY AND USE OF A LITTLE TABLE ON THE LARGE BALCONY. LITTLE MORE VARIETY AT BREAKFAST OTHER THAN JUST FRUIT AND TOAST, WHICH WAS OK, NOTHING WRONG WITH IT BUT MAYBE 1 OR 2 ALTERNATIVES WOULD BE GOOD.

Plussat: Jacuzzi

Miinukset: Aamiainen.Esim. Teetä ei tarjolla.

Plussat: Clean rooms

Miinukset: Staff was extremely unhappy and impolite, location bad and nobody else in the hotel so the vibe was quite bad. Dont undetstand why this hotel had such a high rating on booking. Very misleading.

Plussat: Peaceful

Miinukset: Needed to be able to make it to the store for basics.

Plussat: Same as our last visit to Isla Mujeres: extremely clean and an absolutely perfect location right in Centro. Only downside this trip is there is a new rooftop bar across the way that disrupted our early nights, but only marginally. Our hostess and her children were charming and helpful. This is not a luxury hotel by any means but it is certainly well worth checking out if a traveler wants to spend money on food and activities and save on a room. We didn't have A/C in our room but the fan made the heat bearable when we were actually even in the room. We were rarely there as our focus was on lounging on the beach, enjoying the amazing food offered at a variety of restaurants and seeing the island via golf cart. Safe, clean, affordable! We recommend this hotel as a thrifty choice!

Plussat: Unbeatable location in centro minutes from everything, clean, comfortable bed, safe premises with a lockbox, and a piping hot and great pressure shower. The staff were a pleasure. I paid $25 US a night in low season. This is my new go-to spot on the island.