Isla Mujeres hotellia

Plussat: Where to start? We loved everything in casa sirena. It is not a usual place and so everything is special there. The rooms are designed wonderfully, the steff is beyond than great. We had such a good time there and we felt at home. The happy hours are fenomenal, we had such good time with Beverly :) Jose was also very nice and made sure we had everything we need on the island. If we are back to Isla Mujeres there is no other place for us. Super recomended.

Plussat: Location, safety, comfort, beach bags, beach towels, refillable water bottles, free purified water

Miinukset: NA

Plussat: Casa Sirena is a charming boutique hotel on Isla Mujeres. Staying at Casa Sirena is like joining a little community of travelers who are lucky enough to be in the know on this little gem. While we were there, there were folks who were staying at Casa Sirena for the first time and others who were on return visits. The complimentary sunset happy hours offered a great opportunity to meet and chat with fellow in-the-know travelers and swap travel tips. Breakfast is also a communal (and delicious!) event and another opportunity to get to know the other guests. Steve is the consummate host - he made sure that everyone felt welcome and was having a good time. The hotel is a very short walk from the Ultramar ferry terminal, which also provided a landmark for cabs getting back to the hotel. Every detail has been thought of at Casa Sirena, and the rooms are immaculate. Thank you, Casa Sirena, for a lovely stay!

Miinukset: Nothing!

Plussat: This was a fantastic place to stay on the island; perfect location, and it was great to have not one but two beautiful pools available at any time! The view from the roof is stunning, and the staff were all kind, helpful, and professional.

Plussat: We enjoyed every moment in Casa Sirena and even extended our stay there in 2 nights. We loved the happy hours, when we met with the other guests and enjoyed Beverly's company. The room was very clean and well equiped. I will gladly send my family and friends there, knowing that they will love it as much as we did

Miinukset: Everything exceeded our expextations for the best.

Plussat: This is a fabulous hotel. It is more expensive than what I would usually pay but it is worth every penny. I am a solo traveller and this hotel is friendly and welcoming beyond anything I’ve ever experienced before. It’s also beautiful. The happy hour is so sociable, it’s great to be able to chat to people at the end of the day and Steve really nurtures this. Aracelli’s breakfasts are wonderful. I never needed to buy lunch once, I was full till dinner time!! Thanks to everyone.

Miinukset: I’m utterly spoiled now! All other hotels seem shoddy in comparison!

Plussat: I was honestly a little hesitant to book our stay at Casa Sirena because I’m generally skeptical of overly positive reviews I also didn’t know if we would like hanging out with other hotel guests on the rooftop bar during happy hour each evening, and the magician thing sounded a little strange. But I’m so glad we booked! My husband and I loved our stay at Casa Sirena! Steve is an amazing host - generous, funny, and friendly - and meeting the other guests over free happy hour drinks and appetizers was a ton of fun. The hotel is lovely and in a great location a few blocks from the ferry terminal. It’s a beautiful walk along the sea wall to Playa Norte. Our room was very comfortable and well appointed. The breakfasts were HUGE and absolutely delicious. Steve has truly created a magical place!

Miinukset: Nothing

Plussat: Cute little b&b about two blocks from ultra mar ferry so very easy to get to with luggage. Great staff, rooms were nice, very good breakfast (just note there is no cooked breakfast on Sundays) and nice happy hour on the roof each night. Nice way to meet fellow travelers!

Miinukset: Nothing

Plussat: Casa Sirena it’s a awesome place to stay. The property it’s wonderful, super clean and with all the comfort that you need. Steve is a wonderful man and make you feel like if you are at home. Is in the center of the island so everything it’s close. Super super super!

Miinukset: Nothing!

Plussat: Steve the owner is warm and friendly and you feel like part of the family as soon as you arrive. You’re encouraged to come to happy hour each evening and have breakfast with Steve and the other guests, which gives the place a very sociable feel. The rooms were very comfortable and spotlessly clean. Breakfast was Mexican-style and tasty. The location is excellent. It was quiet at night so I slept very well. All in all a great stay and would recommend!

Plussat: Right in the center of the most amazing beach on the island. Shopping and dining steps away with fantastic shopping and everything you could possibly be looking for...

Miinukset: Staff and beach service were both my favorite things

Plussat: Room was spacious and located right on the beach. Very close to pedestrian walk through eating street.

Miinukset: Room was noisy. Pool area was okay. Not enough explanation in regards to beach area. We were asked twice to relocate to another lounge chair???? and beach service was very slow.

Plussat: The hotel is right in front of a beautiful beach. The personnel, especially the one at reception, is great!

Plussat: The location the excellent staff, especially the guys at the beach!!! Ricardo/Jesus & Elvis. Excellent!!clean perfect rooms

Plussat: The staff at the Ixchel Hotel are absolutely wonderful especially the front desk staff! Being in the Hotel and restaraunt industry I would love to hire all of them. The location is perfect, beautiful beach and you can walk to everything you would want to do.

Plussat: The location and spaciousness of the rooms is great! They also keep it pretty neat and taken care of.

Miinukset: So this was our honeymoon and when I booked the property the pictures clearly showed a balcony, it was one of our main requirements- to have a balcony with n the room, yet when we got there it turned out that the only rooms with a balcony are the suites, and even though the hotel was semi empty due to the time of the year they refused to upgrade our room to a room with a balcony for any less than triple the price (even more than it would have cost us on line). We were deeply disappointed with the lack of courtesy of the staff, as though they couldn’t care less about this unpleasant surprise. So even though the facility was conveniently located and the hotel itself was quite comfy, we will probably look into the hotel right next to it which was no less beautiful and had balconies practically in every room.

Plussat: The staff and location was excellent. The facilities are always clean. Short walk into town.

Miinukset: The thing we didn't like is how tight together the beach chairs are set up.

Plussat: The bed was very comfortable and great location

Miinukset: Nothing really to co plain about

Plussat: The swimming pool and the Gym (right above); also, Victor (staff) was super nice!

Plussat: Loved that there was no music in the lobby or the pool. Room was always well cleaned. Took about 5-10 minutes to get hot water in the shower sometimes with less than strong water pressure. Bed pillows and linens were ok- pillows especially could be more comfortable. Liked the poolside beds and pillows and loved the infinity pool. Location was wonderful. Quiet but close to beach and town

Miinukset: Bed linens could be softer as well as pillows. Liked that bathrobes were provided. Loved the bed on our balcony and at the pool.

Plussat: Everything. From the amazing and kind staff to the location of the hotel super close to the most beautiful beach, the swimming pool facing the sea, everything was perfect !! And the breakfast every morning on the terrasse was a dream! Many many thanks !

Miinukset: Nothing !!

Plussat: Great location and very friendly and helpful staff. The beach in front of the hotel is perfect for sunbathing but not safe for swimming due to strong currents (there is a ‘drop off’ about 30m our from the beach. The staff will put out sun beds and bring cold drinks and food, the latter which comes from a local restaurant and takes a while so order well in advance. The fresh ceviche is superb ! There is great diving,fishing,boat trips which can all be booked through the hotel along with golf buggies.

Miinukset: The bathrooms need upgrading,particularly the showers which have mould in the walls and my wife wasn’t impressed to see a cockroach ! The laundry comes back in a few hours but you are then expected to iron it yourself.

Plussat: Great hotel, very clean rooms, beautiful views and friendly helpful staff

Plussat: Room was huge and comfortable, nice and quiet overlooking small beach

Miinukset: Breakfast took half an hour to arrive but consisted of only toast and fruit. Better options near the restaurant strip

Plussat: Great location very close to the town and with access to a small beach. Room was really big with a nice balcony and amazing views of the pool and sea. Breakfast to the room was really nice and the staff were great.

Miinukset: The hotel is in need of a bit of work and a lick of paint as it is a bit worn in certain areas. For example, curtains and couches in rooms a little grubby and pool area is a bit worn. But would still recommend staying here.

Plussat: Absolutely AMAZING hotel! The staff is very nice and helpful, the rooms are terrific and the pool with the view to the beach is definitely one of the most relaxing things we've experienced.

Miinukset: The shower was a little old.

Plussat: Loved how small the hotel was- the pool area was never crowded. Felt like we could truly relax. View from rooms and pool was spectacular. Loved the private balcony with shaded lounge area. It was so nice to have breakfast served on the balcony.

Plussat: The hotel is located near Playa Norte, the most beautiful beach in Isla Mujeres, and it's just 3 mins walking distance from Isla center. The staff is kind and helpful, the view from the pool patio is unforgettable!

Plussat: We are very satisfied with our stay. The hotel is located in a quite area of the island and it is peaceful.we opted for the ocean front room that is simply amazing.restaurant is good as well so everything was perfect!

Miinukset: Propina of 15%already included in all restaurant/bar prices

Plussat: Very clean. Staff very nice. Main pool was beautiful. Rooms were big and new.

Miinukset: The beach at the hotel was not good. Nobody swims there. Feels more like a swamp when you step in, nasty feeling on your feet. We had to use the pool or go to the North beach for swimming.

Plussat: Kaunis paikka, altaat, siisti huone

Miinukset: Hinta, ehkä liian kallis

Plussat: I loooooved everything about the hotel!

Miinukset: The room was ready only 3 hours after the .checkin time

Plussat: Amenities are really good - a proper 5 star

Miinukset: You need to cab to the centre (100 pesos per trip). The massages are way overpriced

Plussat: The people

Miinukset: The hotel by us was too loud with their music.

Plussat: Very clean with wonderful staff. Breakfast was very good.

Miinukset: Away from pretty much everything.

Plussat: Love the rooftop swimming pool and bar the main downstairs swimming pool and bar is excellent as well and just steps from the ocean the beach the hotel is new and very nice

Plussat: My husband and I were staying in Playa del Carmen and wanted to do the whale shark dive. The dive is very early in the morning so we decided to book a hotel just for the night so we wouldn’t have to get up quite so early. My husband found Izla on Kayak and thought it looked nice. When we arrived we fell in love! It was so lovely that we ended up extending our trip to stay 2 nights!

Miinukset: There is some construction going on next door. But honestly our room was right next to it, on that side, and we didn’t hear a thing.

Plussat: Very comfy bed + size of the room

Miinukset: The décoration

Plussat: Lovely location on Playa Norte, condo with a view. Condo had all the necessary amenities, nice view, and was quiet at night. Staff provided excellent service. Ulises - Very welcoming at checkin helped us to reset the safe. Andreina was very helpful in providing information on snorkeling and contact with tour operator, Mawe printed my husband's boarding pass.

Plussat: Really would like to give a poor rating, just to keep this jewel of Isla Mujeres a kept secret. If one is looking for the perfect place with pool and beach, walk-able location, amazing staff, it can't be beat. These condo units (other than the studios) have full kitchens, patio/balconies and are set in a beautifully maintained tropical garden complete with entertaining Iguanas and kitties. Units are owned individually; each are furnished differently. Daily maid service excels, laundry can be done on site reasonably. Transportation (golf cart rental, hailing taxis, setting up tours) are services available just for the asking.

Miinukset: It is an older condo establishment, small (think 40 units) very well maintained and some units are on 2nd and 3rd floors. There is no elevator and no gym/workout facility. If these are important to you, you may want to look elsewhere.

Plussat: Friendly staff, Free water, Big apartment

Miinukset: Loud music till late night from clubs around, Uncomfortable pillows

Plussat: Excellent hotel with the best location on Playa Norte. The rooms could do with a little renovating. Every room is different so you don't know what to expect. Great pool, restaurant and perfect for families. Beach was excellent.

Plussat: The pool, small private beach and good location, TV with Netflix, free mineral water in the room, good AC, ocean view.

Miinukset: The facilities and the room are bit old, no so good condition. Small bed.

Miinukset: The food at the restaurant a little bit expensive.

Plussat: EVERYTHING...gorgeous place, great staff..

Miinukset: The hotel was very peaceful and removed from the busyness of the city. The staff went above and beyond to help with details of our trip! Great 20th anniversary trip!

Plussat: The staff was great! They were very attentive and friendly.

Plussat: We loved absolutely everything, every room has a spacious deck or balcony overlooking the ocean, it is truly a beautiful and authentic hotel. The staff is great and management very responsive to request. Snorkeling possible just from hotel access to the water, you can swim out to the reef and snorkel there. Food for lunch or dinner was very tasty and great quality.

Plussat: everything was good

Miinukset: everything was good

Plussat: View was nice from almost all rooms.

Miinukset: We had a few mosquito bites but that’s just Mexico in January.

Plussat: Literally everything about this property was amazing. The staff was so kind & helpful. We were gifted a mimosa upon arrival and it was delicious! Our deck had an incredible view. The room stayed nice and cool at all times. The bathroom had decent space and the shower was huge with a tall shower head (which is fantastic for us tall folks). The water gets really really hot so be careful of that! House keeping was on point as well. Bonus- you can walk directly into the water from the base of the property!

Plussat: - pool and access to the see - great restaurant - big room with view over the see - great staff

Plussat: The view, location, beds and daily breakfast

Plussat: Super clean room and friendly staff. Nice position close to the center and the port but on a quiet street. Quiet air conditioning.

Miinukset: The shower was almost completely worthless: only 4 or 5 holes of the faucet were working so it took forever to take a shower. The bad was pretty small, a bit smaller than a queen. The wi-fi worked only 75% of the time.

Plussat: Laid-back, clean, great location in the Centro near Play Norte, cheap.

Miinukset: Staff seemed a bit disinterested, no water dispensers, wifi is slow and barely works at night.

Plussat: Amazing location

Miinukset: Almost nothing to eat for Vegans.

Plussat: Location!

Miinukset: For a three star it was an excellent hotel. However they are trying to bring it up to a 4 star and it has a ways to go.

Plussat: The location of this hotel is in absolute paradise. Staff is very kind, helpful and will make sure you are enjoying your stay. There’s round the clock food & drinks available due to the all inclusive concept.

Miinukset: Mia Resorts are expanding and they need investors. Guests are therefore asked to become members of Mia hotels. It’s very similar to a timeshare. We took a meeting because we had a very specific question about organizing an event at the Mia Isla Mujeres. It turned into a membership sales pitch for which we received an $80USD voucher to be used in the spa. We sat through it and kept our eyes on the prize.

Plussat: We would do it again. Absolutely stunning.

Miinukset: They could buy a few more towels and washcloths. :)

Plussat: We loved the island and the people. When we arrived they couldn't find our reservation thru kayak. They had to make some calls while we waited in the lobby after a long day of travel. I paid for the best room my sister in law paid for the cheapest room. Our rooms were exactly the same. (So if booking I would go cheap) our rooms were nice and clean. The hotel is on a point which is incredible. We heard the Mia had just sold to new people. The grounds were run down (grass was dead hanging beds the covers were tearing off etc) but we saw things being worked on and fixed up while we were there. They have stairs into the water and the bottom stair is slick as snot. First day my brother in law slipped and hit his head and cut his elbow. They had to call a doctor to come and see him up and clean it out.

Miinukset: Slick stairs No reservation when I arrived Charged for more expensive room Grounds in disrepair

Plussat: Mia Reef is a great place, you should come! Great food, great beach, great people. A big thank you to all the stuff there, they are the best! :)

Plussat: The beach in front of the hotel

Miinukset: This hotel is overestimated. Surely it is not a 5star hotel. The only thing that is good is the beach in front. First of all the food is awful. The breakfast is very poor. The dinner also. The restaurant smells awful and when you leave from there your clothes smell. Nothing is tasty and we tried a lot of things. Your only option to eat is the restaurant with the buffet because the other restaurant is only with reservation and the hours that you can make a reservation is 9 to 3 am, so we arrived at 3:30 and we couldn't make a reservation. All the other restaurants are really bad. Also no room service is provided. The room wasn't clean enough and it has a strange smell. The staff wasn't so polite and friendly except 2-3 people who were really friendly, for example people in the reception and the really polite woman whose name I dont remember (but knows a little bit of greek) she was really kind with us. Special the man in the bar not friendly at all. The facilities are really poor for a 5star hotel. We paid 288 euro for a night all inclusive and actually we didn't have anything to be happy for.

Plussat: Amazing staff! Very hard working people and definitely service oriented. Super clean everywhere at this hotel. Hotel employees were so friendly & treated us as guests. Loved it!

Miinukset: We left our door open one night and apparently invited all the mosquitoes in. They ate me up. Bring some organic mosquito spray if you want the ocean breeze at night.

Plussat: The staff and location are amazing

Miinukset: Food is average at best. Accommodations are tired.

Plussat: I cannot say enough about the location of the resort. We could not have been happier with the view and the calming sound of crashing waves from our room right over the water. The 360 water surrounding the resort was like a fairy tale. Snorkeling in the crystal clear water was included with our stay. We loved the restaurant facing the ocean and its chef was fantastic the night we ate there. The activities staff was fun, happy and interactive with our large family for both the dance party night and kareoke night we were there. Plus, we were thankful they had a sand volleyball court for us to play on.

Miinukset: The front desk staff and greeters were nice, however, the employees working the bars, the buffet and snack area really seemed unhappy. We felt they were annoyed when we asked for water, a drink or any questions. The buffet table staff seemed kind but getting a smile from the bar staff or cooks was near impossible. We were only there three days and two nights and although we truly adored the location and beauty surrounding the resort, we were disappointed that the staff was not as friendly as we have grown accustomed too at other Cancun resorts.

Plussat: Absolutely amazing resort on an amazing island! The service was outstanding and the staff friendly. I never felt pushed to tip them but they all worked so hard that they absolutely deserve a tip. I highly recommend going to isla Mujeres if interested in the Cancun area. Mia Reef is the best option for an all inclusive resort!

Miinukset: Nothing. We already want to make a trip back!

Plussat: Great location

Miinukset: Old, badly maintained, not very clean and very bad value for money A 2 star hotel into a 6 star location with a 5 star plus price

Plussat: Courteous staff

Miinukset: There was no bars outdoors that stayed open at night to sit outside and enjoy the weather.

Plussat: Everything! We were staying at this hotel as part of our Honeymoon and it was amazing. The restaurants the breakfast are great! The staff was amazing and the location is perfect. Highly recommended!!

Miinukset: Nothing

Plussat: The property is situated in the north of the island and the beach in front of it is really nice. Breakfast served is also good

Miinukset: Half of the rooms are overlooking a graveyard (which is obviously not specified in the description) The facilities while nice are a bit outdated and service is average overall

Plussat: The pool is nice and warm and the beach is beautifull

Miinukset: The bed is lowsy not comferotable at all

Plussat: Breakfast was awesome but could be warmer. Pool and beach area is awesome. Service spectacular every where.

Miinukset: Location of room was noisy on garbage and recycling day....pickup was way too early ..5am Bed was way too soft and pillows way too hard.

Plussat: The location was good, the beach was nice and the food was also good.

Miinukset: The rooms were a little disappointing overlooking a graveyard.

Plussat: Moved here after our original hotel freaked us out with its primitiveness, lol. LOVED PRIVILEGE! On the beach, beautiful pools, hot tub on our balcony, all inclusive and all for $200 a night! We will definitely be returning!

Plussat: Everything

Miinukset: Nothing

Plussat: Staff were super friendly. Hotel is in a great location. Food at Sabor is excellent. Beautiful place.

Miinukset: Room service food was not that great. Elevator was small and slow.

Plussat: We got upgraded to the primium suite which had a pool on the roof!!!! Amazing!!! Besides that the hotel is really beautiful, the beach is lovely and the staff was really nice.

Plussat: Good and entertainment

Miinukset: Privacy of jacuzzi was horrible

Plussat: Location was excellent, beach lovely, and the rooms very nice. The staff was very helpful and the service in the restaurant for our one breakfast we had there exceptional. I wish we could have stayed longer. We didn't opt for the all inclusive because there are so many options nearby, but I think if we were there for a few nights we would have. Everyone staying there was having a great time around the pool area and beach. It didn't look like there was every a challenge to get lounge chairs.

Plussat: The staff was awesome. The view was beautiful.

Miinukset: The hot water in shower was not always available. The room had a very dirty l as me in it. The breakfast was not good.

Plussat: Beautiful setting with crystal clear water and great snorkeling

Plussat: Friendly staff and excellent service! The perfect place to stay on your holiday, great scenery and location!

Miinukset: -

Plussat: The place is nice, with beautiful views. Room is spacious and clean, I really liked big windows and balcony, it really brightened up the room. There were sunblocking curtains so if you like to sleep in it is totally doable. Nice and enough toiletries, soft towels. Bed was a bit too soft for me. There are bycicles available, unfortunatelly they don't provide locks for them so you can't leave them unattended. It's a nice walk to the most eastern side of the island (nice sunrise). Also the restaurant Kinha, which is below the hotel, on the way to the beach, is great! Breakfasts are served there and we also had some cocktails and snacks - nice views, good service, delicious food.

Miinukset: The beach below the hotel is not the best (there was seaweed when we were there), the nice white sandy beach is on the other side of the island (playa norte).

Plussat: Staff was wonderful and very accommodating. Excellent location!

Plussat: The attraction and the staff

Miinukset: The location is far from the center.

Plussat: I loved the place, design & fantastic mexican decor. The food in restaurant was delicious although carreful, the portions were really big;) Beautiful rooms with the sea view!

Miinukset: I wanted to book a massage but nobody was willing to help with that. When I asked first time I was told the aircon in spa does not work and they will check. The second time I asked for massage on the pier (you dont need aircon there;), but again they said they would check. Third time I did not ask. I did not have massage there. Pity. For those with small children, a lot of stairs from the hotel to the „beach” and restaurant. There is only pier, no sand beach.

Plussat: The Location of the place with beautiful ocean view , infinity pool and friendly staff makes us to highly recommend this little paradise to all of traveller that want to enjoy in this magical island.

Plussat: The staff was outstanding and was always ready to accommodate any request we had.

Plussat: Loved the room! Loved the view! Exactly why we stayed there.

Miinukset: Very run down, dusty and dirty, hotel has definitely been neglected. Food is very overpriced and not near as good as it should be. It used to be one of the best places on the island just a few years ago.....

Plussat: The staff was very friendly and helpful. The location was awesome and the room was very clean.

Plussat: Staff were very helpful and accommodating, with free beach towels (and chairs, if you wanted them!) and good local advice. Room was clean, comfortable and spacious. Great location, away from the main street but still easily walkable to the beach.

Miinukset: Was a little tricky to find, mainly as Casa Isleño is just across the road!

Plussat: The hotel was in a great location easy to access from the ferry and not far from the beautiful beaches. I was lucky to have a newly renovated room with a balcony. Beautiful shower. Air conditioning worked great. The staff were friendly and helpful. Loved the chairs available for the beach.

Miinukset: I have no complaints or issues.

Plussat: Great hotel!! They let us do an early check in, upgraded us to a bigger room that was available. There’s AC and the best water stream we had in Mexico, also there was hot water. The location is amazing, in the center of the northern part of Isla right next to the Main Street with the restaurants and souvenir shops and 3 minutes from the ferry. The staff were SUPER nice and extremely helpful!

Miinukset: Nothing. Everything was amazing

Plussat: Great staff, warn welcome.

Miinukset: Room view but i wasnt there to stay on the room

Plussat: The hotel is really basic but clean and the price is appropriate. Position very conveninet for the beach (playa Norte) and the city center. The last day the staff let us use a room to have a quick shower after our check out and before leaving, a greatfull option if you want to enjoy the beach till late.

Miinukset: The AC is not working if you are out of the room (the electicity works with the key and they give you only one key for each room), so every time it takes long time to have less than 30° in the bedroom. They don't provide any confort (no bottles of water, no more than 1 towels each) The first night the staff has been very rude: the electricity in one of the room was not working properly and we asked for a change; they told us they would have changed our bedroom later, so we went out for dinner and drinks. When we came back after midnight the secutiry guy said us he was not aware of the change and that we would have to wait till the next morning because we came back after 23 and the receptionist was not there anymore (none have advised us to come back before 23). Anyway after a long discussion he called his responsable and we had the new room.

Plussat: The staff take good care of you.

Plussat: The first time we came to Luna de meil suits was two years ago for our honey moon. We fell in love with Luna de miel suite, We had room #2. the rooms are super spacious, the bed is big and comfortable, it's very private not too far from the center. The water pressure was great this time! It's very clean and the sight outside is gorgeous all in all a romantic spot for you and your significant other.

Miinukset: We stayed in room #1 There were ants in the bathroom, our tiny fridge wouldn't stay closed, the AC took hours to cool the room. Lastly, I was disappointed that at night - none of the beautiful light decorations or pool lights were on like the first time we came 2 years ago.

Plussat: The view was amazing!

Miinukset: There was some road noise.

Plussat: Great view from the room & patio good cleaning service

Miinukset: Kitchen not fully equipped - no device for cooking - only microwave. Streetnoise from bypassing cars

Plussat: Location and privacy for its location.

Miinukset: It is actually little noisy inside the room at night and in morning due to the proximity to the main road.

Plussat: Great view

Miinukset: Parking very small

Plussat: Stunning ocean view, clean and large rooms, sufficiënt towels, very good airco and WiFi

Miinukset: Tried to give us 1 family room in stead of 2 for the same price. Tried to double the price. Triied to use an inappropriate Exchange rate.

Plussat: Love the friendly staff who work hard keeping the rooms spotless and are very helpful. The view out your back door is beyond compare. Loved laying in the hammock watching the waves roll in and hunting sea glass on the rocky beach.

Miinukset: The beds could be a little softer or maybe a memory foam matress topper could do the trick. I don't like the safe being a key that is easily lost by falling off the key chain would rather it be a number lock program but at least they have a safe.

Plussat: Beautiful spot. Not a sandy beach but an amazing view of the Caribbean. Very quiet aside from the street noise out front, which we didn’t mind at all and actually enjoyed sitting out front in the evenings when we weren’t in town. Hilda was amazing and went above and beyond everyday.

Miinukset: Our only negative was the entertainment options. The WiFi was weak at best and the televisión was only basic cable. Obviously we aren’t visiting paradise to watch movies! However, after the sun goes down and after a day in town and on the beach, (or after a late night, recovering in the morning) it’d be nice to have a movie etc. as an option. If they just upped the WiFi quality and had Netflix or something that would be more than adequate.

Plussat: This hotel was in a great location. It was a very clean and large room. The view from your room is the best part! I highly recommend this hotel.

Plussat: The view from the room is amazing as was waking up to sunrise over the sea each day. The location was great too as it is away from all the tourist noise so we experienced more of the local side of the island. It is close enough to walk up to Playa Norte.

Plussat: We like the central location, close to all the restaurants and an easy walk to the port. Simple but big breakfast to start your day with fresh fruit. Large safe in the room. Air conditioning and a fan. Fridge in the room and fresh drinking water available from a large bottle in the hallway. Always someone on reception and very friendly staff.

Miinukset: No lift so you will have to walk up with your bag although we were kindly helped with ours. Once everyone is awake the WIFI doesn’t work well but it’s great very early in the morning and who wants to be inside on their phone all the time anyway? Our standard double was a good size but you just gave to negotiate moving round each other when bags are open.

Plussat: we loved the location! Location is the best part of this place close to everything! Rent towels for beach if u need them.

Miinukset: If you want to sleep well, bring ear plugs.

Plussat: The beds were comfy and my kids loved the loft! We had a street view room and balcony that were nice. The ac worked really well

Miinukset: Because we were on the street side it was a little loud. They only had shampoo and no hair conditioner

Plussat: Friendly staff, good location and comfy beds

Miinukset: our room was on the third floor, with 5 hand luggage and one 23kg suitcase, it was a tough climb. One of the toilets wast working but it was fixed asap by the staff

Plussat: We had two rooms, and although both rooms were clean, comfortable and well appointed, rooms 002 was AMAZING! Breakfast is good, the staff is really nice. I would definitely stay here again.

Plussat: comfortable bed, spacious room and bathroom, window to outside, good air condition, perfect location, very quite even on the main promenade, big breakfast (good sweet part and fruits) , cleaning and fresh towels every day

Miinukset: I got different room then I booked but after paying attention it was changed, dry part of breakfast not good and strange, weak wifi in the rooms

Plussat: The position is perfect! Exactly in the center of the city! Breakfast really good! Room clean

Miinukset: The room 206 was very small. Wi-fi network not available in our room (and I think also in the other). For two days I don’t have hot water for the shower!

Plussat: The location was good. Continental breakfast was good. Staff were all friendly and helpful.

Miinukset: A/C in our room was uncontrollable except for on or off. It made the small room uncomfortably cold when on and uncomfortable warm/damp when off.

Plussat: Breakfast was nice with fresh fruit and good coffee. Some service staff were kind and accommodating. Location was central near all attractions on Playa Norte.

Miinukset: "Family-run" staff at the front desk were dutifully unhelpful and rude. I made a reservation nearly a year in advance requesting one of their MANY rooms with a terrace and city view. This is the main reason I chose this location, because they have patios, and two beds. After a mega-hassle of getting there on Christmas Eve with ferries off-schedule and needing to "OJ Simpson" through the airport, I had to deal with staff who didn't give a rip that they put my wife and I in their crappiest room with barking dogs outside and not a sniff at a terrace, and the view was of a wall. I asked if they could change our room to something more like what I was expecting and had them raise their voices at me because I dared to ask for a change. I was told that booking.com was something they do NOT like, and that I should have called them. Well, the only reason I knew they existed was because of booking.com. SOOOO unwilling to extend any customer service. I had written them several times with my request, so they were aware. "Upon availability" was their go to. They could easily have made this better, but dutifully chose not to. A shame, and stain on the lovely area of Playa Norte. Saddest thing is this awful room had a maids closet right outside the shower, and when in the shower, she opened the door several times with a shocked tenant in the shower for sure (me or my wife). What a joke. If you want to roll the dice, this may be your place. Otherwise, I have stayed on Isla Mujeres five times, and this place is NO longer on my list to say the least...

Plussat: If you're looking for a posh Cancun-style party location, go elsewhere! If you're looking for a peaceful retreat with lots of tranquility, you've found it! Very nice small hotel with basic but romantic rooms, breathtaking views and super friendly staff. The rooftop restaurant is very good and if you'd like to go to Playa Norte or explore the island, you'll find taxis along the street all the time to get there in some minutes.

Plussat: View

Miinukset: I hated not being able to flush the toilet paper. They asked that we put used toilet paper in garbage can in bathroom.

Plussat: The overall size of the room was great for the price we paid. We booked on booking.com so got our room for a good price. The view was outstanding from the pool area. the grounds are well kept and the staff is very awesome.

Miinukset: The restaurant itself is very nice, great views and nice staff. but the quality of the food is not very good. It looks very good on the website, but was not very good in reality (we tried 3 times as did our friends). Being they are the only restaurant in the area, we had to get up and head to town everyday, we prefer to eat at our accommodations most days especially breakfast. I was surprised after reading reviews of the quality, but maybe they had a chef change, there was hardly anybody every in the restaurant during our stay. The other things is there is no loungers other than the blue beds and they are really nasty, particularly after a couple days of rain, so I would recommend they add to their services.

Plussat: Loved the rooms and the view of the ocean from the pool.

Miinukset: The disinfectant they use in the bedroom is way too strong for a room with no windows.

Plussat: Location, remoteness, pool. Restaurant and bar staff, although again leaderless. Their idea of decor are fire extinguishers! Restaurant needs help - ambiance, or it will go under and locals will lose their jobs.

Miinukset: Bright lights shining into room during the night due to outside lights and sheer curtains. Photos are old and not representative of the quality of accommodations, as many others have said. Spa-like touches are non-existent and cleaning staff is leaderless. Spend working hours sitting and eating. Can't perform basic services, eg, left a nearly empty lotion bottle for my new check-in. Upon my consulting on-site mgmt because owners are not reachable, empty bottle sat in the middle of housekeeper's folding table while they both ate and talked while Sitting On Stools!! Lack of leadership and management.

Plussat: We love the fact that it had a pool. And outdoor tanning beds picnic tables all over the grounds for sitting and relaxing. It has a restaurant and a bar Up on the Roof. And the beds were so comfortable the pillows were the most comfortable pillows I of ever had the pleasure of sleeping with. I wish I knew what kind of pillows those were

Miinukset: Everything was just fine. The restaurant was a little pricey for what you got. But you don't have to go anywhere if you don't want to it's all there

Plussat: Cute rooms and had everything we needed for a quick two night stay. Really friendly staff who were very helpful whenever we had questions about the island and things to do.

Miinukset: Nothing

Plussat: Location was good and was quiet.

Miinukset: The bed and room felt damp. Pictures dont match the reality as they are mixed with a hotel Ixchel down beside the beach.

Plussat: Perfect location and hotel surrounding.

Miinukset: There was a problem with the credit card, for some reasons they did not want to charge it. But later they solved it.

Plussat: Close to everything. Good room, but simple.

Miinukset: No water pressure, last day no warm water. Toilette is long time to get water again. Bar next to the hotel, loud music till 9pm. Loud electric noise from the other house.

Plussat: 5 minute walk to the beach and right in the center of all the shopping and restaurannts! Simple rooms for folks who arent looking for that all inclusive spa type place.

Miinukset: All good!

Plussat: The lady who runs the place was really lovely and welcoming. It's a basic accomodation but it has everything you need for a base if you're there to explore. The value for money was fantastic.

Plussat: Friendly staff. Great location. Clean and overall the size of the room and layout are all nice.

Miinukset: Was notified it was cash only on arrival. Luckily we brought enough cash but I wish I could of been told earlier. The bathroom smelled of sewage on and off for some reason and water pressure is pretty much non existent. Also the refrigerator had very loud compressor noise and would wake us up everytime it came on.

Plussat: Patio swimming pool just outside our room

Miinukset: Breakfast could do with some fruit

Plussat: Loved that the woman that checked us in made sure we had a lovely view.

Plussat: The breakfast was basic but satisfactory. There wasn't much fruit (papaya only the 2 mornings we were there), but there was bread, cereal, yogurt, coffee, meat, and cheese—we brought a couple of extras on day 2 to fill it out a bit more.

Miinukset: More fruit would be great. The coffee wasn't very warm, but it was decent. The sweet breads were really dry (even by traditional standards), and it didn't seem like they changed it from day to day.

Plussat: Very close to the ferry which was nice, also pretty close to a lot of restaurants.

Miinukset: The breakfast did not have a lot of things. The AC in our room wasnt working properly, when we first got there it was ice cold because we couldnt adjust it, when I informed the staff they just turned it up too much and it was way too hot.

Plussat: Location and room were excellent. Breakfast with a view was nice. Beach towels were greatly appreciated. Federico was very helpful. Would definitely come back.

Miinukset: Air filter in HVAC needed changing

Plussat: Great location, comfy beds, great view

Miinukset: Sometimes there was no water to flush or shower

Plussat: Location is ideal, room is no frills but clean and safe. Breakfast was very simple but a good option before hopping on the ferry. Also view from breakfast is beautiful! Host were more than gracious and accommodating.

Miinukset: No refrigerator.

Plussat: The location is very convenient since it is a block away from the ferry terminal. The staff was very pleasant and helpful. The room was very clean. Nice view of the harbor with street-facing rooms. The air conditioning worked well.

Miinukset: The mattress was rock hard, and there was quite a bit of noise from the street - with scooters, taxis and golf carts whizzing by. The windows shut well to keep out a lot of noise, but it was still very audible, even above the din of the air conditioner.

Plussat: Nice clean and comfortable. Provided with free bottles of water which is good

Miinukset: Nothing

Plussat: The view from the hotel is pretty nice, especially at sunset and the staff is very friendly and welcoming. My check-in was fast and smooth. The room cleaning service was great.

Miinukset: The rooms had too many issues for a 4-star hotel. The airconditioning system was so loud that you can't sleep at night, the automatic curtains did not work, in the shower, only the hand shower worked, the switch to turn on the main shower seemed to be missing the mirror in the room was all stained (on the inside) not sure how. The room's interior was very basic. The breakfast was ultra basic! Just some fruits and the rest were carbs, carbs, carbs. Not to mention that it started so early that by the time you go here all good fruits have been eaten.

Plussat: Never had to worry about things like hot water and bathroom facilities not working -