Isla Mujeres hotellia

Miinukset: If you didn’t put a towel on a chair at daybreak, you never got a place at the pool. Most of the day, the pool had way more towels than people sitting around it. The elevator was down 3 times. The bathroom sink leaked all over the floor.

Plussat: This was our 3rd year back, and the staff bends over backwards to make your visit as carefree and enjoyable as they possibly can.

Miinukset: It would be nice if they could add a few more English speaking TV channels. Late night (after 10) we would try to watch some TV to wind down after a full day out in the beach or around the island and they only had 2 stations that were English speaking Channels. Think the same show ran 3 or 4 times during our stay.

Plussat: Great location, we did the all inclusive and food and drinks and location was great. Right by beach and pool onsite was great. Great location for bachelorette party!

Miinukset: I loved it. I'll see you next year.

Plussat: Everything was great

Plussat: Moved here after our original hotel freaked us out with its primitiveness, lol. LOVED PRIVILEGE! On the beach, beautiful pools, hot tub on our balcony, all inclusive and all for $200 a night! We will definitely be returning!

Plussat: We got upgraded to the primium suite which had a pool on the roof!!!! Amazing!!! Besides that the hotel is really beautiful, the beach is lovely and the staff was really nice.

Plussat: Breakfast was outstanding. Staff was attentive and friendly. Location was perfect.

Miinukset: The room had a very musty odour that you could even smell in the hall. The shower stall did not contain the water and flooded the bathroom. Obviously not the first time(see musty smell). Super tiny room for the cost. Very loud busy corner outside.

Plussat: Good and entertainment

Miinukset: Privacy of jacuzzi was horrible

Plussat: Everything.. the beach, the food, the room, the island. Perfect vacation!

Miinukset: Nothing

Plussat: Fabulous stay here. Room was spotless, staff were so pleasant and helpful The beech bar is a gorgeous area to relax with service to rhe sunbeds. Entertainment every night. Right beside the strip and handy from the ultramar. 100%recommended

Plussat: Location was excellent, beach lovely, and the rooms very nice. The staff was very helpful and the service in the restaurant for our one breakfast we had there exceptional. I wish we could have stayed longer. We didn't opt for the all inclusive because there are so many options nearby, but I think if we were there for a few nights we would have. Everyone staying there was having a great time around the pool area and beach. It didn't look like there was every a challenge to get lounge chairs.

Plussat: I have stayed at this hotel a few times, always good, staff is excellent, food is good.

Plussat: gorgeous beach, helpful staff, clean, close to town and affordable

Plussat: New, modern hotel, nicely located in Playa Norte. Totally relaxed atmosphere, ideal for chilling out in comfort.

Miinukset: Very cold welcome by staff at reception

Plussat: Position near the most bautiful beach of the island

Plussat: we love the room, location is good.very quiet and relaxing.

Miinukset: room service

Plussat: The room was clean and comfortable. The location was close to restaurants and the beach. The buffet breakfast, which was included in the price, was excellent.

Miinukset: The swimming pool was cold, particularly on cool days. The beach right in front of the hotel was noisier and not as good for swimming as North Beach, a five minute walk away. The food service at the pool was slow.

Plussat: Staff were amazing. The beach is incredible. THe value for money is brilliant. The food is great as well. We both absolutely loved our stay for our honeymoon.

Miinukset: None really.

Plussat: Great location to take walks and watch sunsets on the beach.

Miinukset:

Plussat: Great location with a great beach, nice rooms. The property was extremely well kept. Front desk very helpful. The beach was super relaxing; could order great food without even getting up from the lounge chair. The island is a really neat place to stay with a small town feel. The New Years party on the beach was amazing!

Miinukset: We were there at a very busy time around New Years and they seemed to be understaffed sometimes but it was still a great place.

Plussat: The staff were wonderful and very helpful.

Miinukset: The food left much to be desired.

Plussat: We would do it again. Absolutely stunning.

Miinukset: They could buy a few more towels and washcloths. :)

Plussat: This the unique place to see a great see

Plussat: The beach is amazing! Plenty of seating. The staff was very attentive and nice.

Plussat: Better than staying in cancun. Best place to stay on isla mujeras island. It’s an island, upon an island itself. Breathtaking views!!! Staff great.. will return.. Book the villas for the best views and experience..

Miinukset: N/A

Plussat: perfect location and ocean view, the only good parts of the food are the ones they make by request. bed beaches are nice

Miinukset: food is generally really bad, shower has a weak current and almost no hot water for 2 days. room is extremely small

Plussat: Amazing staff! Very hard working people and definitely service oriented. Super clean everywhere at this hotel. Hotel employees were so friendly & treated us as guests. Loved it!

Miinukset: We left our door open one night and apparently invited all the mosquitoes in. They ate me up. Bring some organic mosquito spray if you want the ocean breeze at night.

Plussat: The staff and location are amazing

Miinukset: Food is average at best. Accommodations are tired.

Plussat: I cannot say enough about the location of the resort. We could not have been happier with the view and the calming sound of crashing waves from our room right over the water. The 360 water surrounding the resort was like a fairy tale. Snorkeling in the crystal clear water was included with our stay. We loved the restaurant facing the ocean and its chef was fantastic the night we ate there. The activities staff was fun, happy and interactive with our large family for both the dance party night and kareoke night we were there. Plus, we were thankful they had a sand volleyball court for us to play on.

Miinukset: The front desk staff and greeters were nice, however, the employees working the bars, the buffet and snack area really seemed unhappy. We felt they were annoyed when we asked for water, a drink or any questions. The buffet table staff seemed kind but getting a smile from the bar staff or cooks was near impossible. We were only there three days and two nights and although we truly adored the location and beauty surrounding the resort, we were disappointed that the staff was not as friendly as we have grown accustomed too at other Cancun resorts.

Plussat: The location was absolutely beautiful, surrounded by ocean. The welcoming staff was very helpful and accommodating. They even decorated our room for my birthday!

Miinukset: There were little lizards that would be climbing on our walls in our Villa, and I don’t like lizards!! I also did not like not having much of the Mexican culture, you are very secluded from the true Isla Mujeres experience.

Plussat: Absolutely amazing resort on an amazing island! The service was outstanding and the staff friendly. I never felt pushed to tip them but they all worked so hard that they absolutely deserve a tip. I highly recommend going to isla Mujeres if interested in the Cancun area. Mia Reef is the best option for an all inclusive resort!

Miinukset: Nothing. We already want to make a trip back!

Plussat: We stayed in the Villas, which were very clean and comfortable. The Reef is a much smaller All Inclusive resort than others we have stayed, but everything was great, only on a smaller scale. Excellent, helpful staff, super nightly entertainment, and cold beer! Specialty meals at no extra cost plus steak BBQs some nights. Would go back again!

Miinukset: The ground floor Villas have steps from the bathroom to the bedroom. Some have steps to the patio also. Takes awhile to get used to!

Plussat: nice beach helpful people big choice at buffett

Miinukset: At Checkin they told us that we'll have a free upgrade. When the room was ready they didn't know anything about that.

Plussat: The rooms, pool & beach side were stunning. Breakfast & Dinner was amazing as well.

Plussat: I loved the pool, food, and overall attention given to guests. Staff were very friendly and accommodating. They suggested for us to make dinner reservations by the beach for the night to enjoy a nice show with performers, and so we did. The scenery was gorgeous from our hotel room. Very close to Dolphin Discovery Isla Mujeres as well, if you want cute pictures with dolphins! They also had parking for our golf cart which was really nice and at no extra cost!

Miinukset: I guess if it were right by Playa Norte, it would've been perfect, but the location wasn't even bad honestly. I also wish they had golf carts right there to rent to make it easier.

Plussat: Wonderful breakfast everyday. Staff was very friendly and helpful. Wonderful beach and pool drinks.

Plussat: Pool

Miinukset: Room cleanliness

Plussat: I loooooved everything about the hotel!

Plussat: Excellent breakfast; great staff throughout hotel. Beautiful location on the beach with first class accommodations. They do everything right to make you feel comfortable and at home. Would stay again in the future.

Miinukset: More comfortable chair option on balcony.

Plussat: Very clean and beautiful!! Pool and beach were incredible!! Great food, friendly staff, taxis waiting at the curb. The rooms and beds very comfortable. Great value with fabulous, huge breakfast buffet included with the room price!

Miinukset: The distance to downtown and golf cart rentals was a little far but there were taxis always available for $100 pesos to downtown and the ferry.

Plussat: Great facilities and staff

Miinukset: Bed pillows were not that comfortable for me

Plussat: Kaunis paikka, altaat, siisti huone

Miinukset: Hinta, ehkä liian kallis

Plussat: Great Breakfast

Miinukset: Beach swimming none existent . Clay sludge and weeds too shallow.

Plussat: Love the rooftop swimming pool and bar the main downstairs swimming pool and bar is excellent as well and just steps from the ocean the beach the hotel is new and very nice

Plussat: My husband and I were staying in Playa del Carmen and wanted to do the whale shark dive. The dive is very early in the morning so we decided to book a hotel just for the night so we wouldn’t have to get up quite so early. My husband found Izla on Kayak and thought it looked nice. When we arrived we fell in love! It was so lovely that we ended up extending our trip to stay 2 nights!

Miinukset: There is some construction going on next door. But honestly our room was right next to it, on that side, and we didn’t hear a thing.

Plussat: Right on playa Norte. Can walk to everything. We had a nice and large 1brm suite on ground floor. Would recommend

Plussat: Right in the center of the most amazing beach on the island. Shopping and dining steps away with fantastic shopping and everything you could possibly be looking for...

Miinukset: Staff and beach service were both my favorite things

Miinukset: the hotel has nothing to do with photos on the internet. the hotel is full of people no place on the beach, deckchair even in the sea. service of the staff slow very slow. they do not know the concept of time. all they care about is money but not the comfort of travelers who work all year round to go on vacation. We want our Money back but they refuse. The only think they want is to make profit. we were there as a couple and got 2 separate beds. Sorry they said ....

Miinukset: The bed were bad. It was like sleeping on the ground

Plussat: Great location. The 2 bedroom suite was setup very nicely.

Miinukset: I think it would be nice for them to have a welcome drink.

Plussat: Perfect location to all bars, food and beach

Plussat: The location was excellent and the included use of the beach loungers was awesome. There was a great restaurant, bar and bathrooms within steps of the beach for guests and the staff were super friendly. Access to bars and restaurants in the downtown area along the main strip were within walking distance. The shower pressure was awesome! It’s was like a massage.

Miinukset: There’s a bit of a dingy alley to get to the hotel but there was enough pedestrian traffic that we didn’t feel unsafe. The double beds were tiny and very hard.

Plussat: The bed was very comfortable and great location

Miinukset: Nothing really to co plain about

Plussat: Beach. Room. View.

Miinukset: The water flowing from pipes in the water near the beach smelled bad.

Plussat: location- beach front and yet near town centre

Miinukset: No work table. No " no disturb sign" or " please make up room" sign.Also hotel did not have my reservation although i had a booking.com confirmation--- I have no idea what went wrong there. Luckily they could find a room for me and that it was not peak season.

Plussat: The location was great. The pool was very clean. The facilities were above average.

Miinukset: The room smelled very musty. Painting was going on on our floor which was akward at times.

Plussat: its right on the beautiful north beach. also conveniently located to the little town on the north part of the island - a few minutes walk to dinner, the port, and other conveniences. but what stood out were the little niceties, such as a free 20 minute massage each, recommended tours that were NOT inflated by the normal hotel prices (i.e. reasonable prices) and generally just very polite staff.

Miinukset: the rooms are basic and comfortable and more than adequate for a nice stay. however, they could stand a bit more decoration to spruce up the place - it did feel a bit 'blah'. that being said we spent most of our time outside of that room enjoying the sun, so no big deal. note - no problem with cleanliness, just that the room was quite plain.

Plussat: Located on a beautiful beach with gentle waves and white sand.

Miinukset: The regular room I booked lacked a balcony which is essential for an enjoyable stay. I had to upgrade, for a fair amount of money, in order to get one. I would not recommend booking a regular room.Do not book a room on a Friday or Sat. due to loud disco beat pulsating till 4am!

Plussat: Great service, friendly bilingual staff

Miinukset: Some of the rooms have mould problems and smell really bad.

Plussat: Efficient friendly staff. Rooms fine. Internet access appreciated. Great Beach very close.

Miinukset: Noisy beach disco next door. Hotel unaware of our Booking.com reservation.

Plussat: Great friendly staff. Very good!

Miinukset: Nothing

Plussat: Pool and location

Miinukset: Quality of the rooms

Plussat: The location was excellent! Rooms were clean. Air conditioning worked great. Bed was average.

Plussat: The location was very good with the beach directly across the street and good access to restaurants and nightlife.

Miinukset: The hotel layout is odd, requiring long walks to reach some rooms. The staff weren't very friendly and weren't interested enough in our presence to even stand up when we came into the lobby. This attitude persisted with the bar staff.

Plussat: The new part of the hotel was beautiful. Our balcony faced the pool and the beach. The room was nice and clean. The hotel was in a great location and in walking distance from the beach and many great restaurants.

Miinukset: The hotel tried to give us a room in the old building without the refrigerator when the reservation was for the new part with a refrigerator. When we told the front desk they put us in the wrong room, the man at the front desk charged us an additional $100 US cash to upgrade to the room we actually reserved. He put that money in his bag. The website also said water bottles were in the room but it was a water cooler in the lobby. For a family 3, we were only given 2 towels. When we asked the front desk for more, they just said they didn't have any. Our door did not have the slide chain since someone had forced the door open and the door jamb have never been repaired. The door was not secure and we were able to push the door open without a key. We had to put cardboard in the door strike to get it to latch and lock, but we still took our valuables with us every day. The customer service was terrible and not what was expected.

Plussat: This place was perfect. A step away from the beach. Good food at their resturant. AC and refridgerator. Balconies overlooking the pool. And only a couple blocks away from Hildalgo street.

Plussat: The location is absolutely perfect! It is right on the beach and also in the middle of the most active part of the island. Plenty of great restaurants and shops within walking distance. Every room has a balcony with at least a partial ocean view as well, which was very nice. The A/C was adequate and the rooms are well shaded, so they don't get too hot even without the A/C on.

Miinukset: The bed was not overly comfortable. It would have been okay, but I got extremely sunburned and it made sleeping very difficult. The staff was okay, but they won't go out of their way to do anything for you. You'll have to be persistent if you really have a problem with something. The worst part of our stay was the shower. There was no cold water! Scalding hot was the only option. For me, because of the sunburn, this was especially difficult to deal with, but it was even way too hot for my fiance to handle as well. We had to stand away from the water and splash off as best we could. I told the front desk about it, but it did not get fixed (not sure if they checked it out). I was not persistent because I have a high tolerance for discomfort. Bottom line, if you want to stay in an awesome location for a cheap rate and you're willing to deal with a few "character flaws," then this is a great place for you. If you are looking for luxury, look elsewhere.

Plussat: The location was excellent. It had a great view. It was walking distance to everything.

Miinukset: The ac unit caused water to leak all over the floor.

Plussat: Restaurant was in a great location overlooking the beach. We only ate breakfast there. Staff were pleasant. Food acceptable but coffee not ready at 8.30am

Plussat: Great location

Miinukset: Very old building and rooms are not in a very good condition. Very old and unappealing. The staff wasn’t very friendly. In fact not one smiled even once during our stay. I guess it’s worth what it costs but we expected more based on the photos

Plussat: We liked the location of the hotel and the pool area. The hotel staff besides reception was very kind and friendly.

Miinukset: The man at the front desk was very rude and unhelpful. We asked for towels three times because the showe was overflowing onto the bathroom floor and for some reason it was a big deal. Some of the towels we received were stained.

Plussat: This location is away from the hustle and bustle of Centro, and only a block from the ocean. It is quiet and off the main road away from all the carts and traffic We love listening to the song birds. Staff are very friendly and accommodating.

Plussat: Great location - peaceful and quiet. Very friendly and helpful staff

Plussat: Spacious rooms with screened in porch. Great jacuzzi. Small pool but nice pool area for relaxing with many lounge chairs. Huge palapa shaded area for breakfast or just hanging out. Easy walk to Punta Sur.

Miinukset: Terrible bad odor when the wind is from the NW as it blows across the city garbled dump and then to the hotel property. Not many restaurants or other amenities nearby.

Plussat: Cleanliness of hotel and property. Staff very friendly.

Miinukset: No plates or cups towels or dish soap in kitchenette. Gravel roads

Plussat: After traveling through a filthy Cancun and downtown Isla Mujeres to Coco Villas, it was welcoming to arrive to a clean room. Even when turning on the hot tub jets, something usually abandoned when cleaning, there was no scum line. Watching the sunrise from the rooftop was a spectacular sight. I would stay here again.

Miinukset: The roof top hot tub was not in operation but, this did not effect us. Parking is not secure but, the street is quiet and receives little traffic, both vehicular and foot.

Plussat: We liked the quiet and clean facilities. They give you a nice fruit plate, toast, juice and coffee for breakfast, but don’t expect “breakfast” that most are used to. But “The Joint” (walkable) has a good, inexpensive breakfast if you want eggs, etc. We absolutely loved Kin-Ha restaurant, so be sure to go there for a sunset dinner at least once (we went 4 times). Again, this is a place you can walk to, but take a flashlight to walk home! I’ve listed quite a few “suggestions”, below, that I hope will help others. It would have been good for us to know!

Miinukset: Okay, these are meant to be constructive criticisms! —It is tucked away on a dusty dirt side-street. Bring your old tennies for any kind of walking, and if you don’t have a golf cart, you will walk a lot. —The “concierge” was not forthcoming with welcoming us or with information. He was perfectly fine when asked, though! I think a brochure in each room (laminated would be fine) would be really great, with local restaurants (none really close or evident), WiFi code (you have to copy it from the paper on the front desk), suggestions about snorkeling or other popular things nearby, golf cart rental rates, and other useful “first-timer” orientations. Other guests helped us with suggestions and even let us know that the desk had a few menus for restaurants that deliver. —A large drinking water dispenser in each room should be mandatory, or some kind of central water purification system that guests could fill their re-usable water bottles with. The island is literally drowning in garbage, and the hotel gives you two little water bottles a day — not enough, and shame on them for not doing better. Again, when we asked, a huge, heavy 20 liter bottle was delivered to our room......with no dispenser! It took both my husband and I to fill our bottles, spilling lots. —Speaking of garbage, just know that Isla Mujeres has a BIG problem, much like other tourist locations in Mexico — Cozumel was the same. Bring your re-usable grocery bag!! Try to limit your one-time plastic uses. Disgusting trash everywhere is ruining this beautiful island. Your day can be ruined by used diapers and menstrual pads along the roads you walk. While Villas Coco itself is spotless, the rest of the island roadsides and vacant lots are lined and filled with garbage. So sad! Be a part of the solution if you can find a way to be! I know the locals are making efforts to limit plastic and such, but there are just so many of “us”.

Plussat: It was an excellent place for a getaway, the location was quite, rooms were clean an spacious ,with a jacuzzi tub, the grounds ,with a pool, were clean and well maintained, breakfast was good, with refills, and lastly the staff were friendly, helpful,,,,all and all a great vacation.

Plussat: Fantastic! Looking to stay here again.

Miinukset: Nothing.

Plussat: staff is great

Miinukset: toilet blocks too easy

Plussat: The location is really nice considering it’s a 2 min walk with your luggage form the ferry terminal

Miinukset: THIS IS A 2 STAR ESTABLISHMENT!!! Room has stains on towels, beds, and WIFI doesn’t work in room!! AC super loud, as well as the construction that is outside the Bay View Rooms. Please read before you book!! I have traveled all over the world in many different countries, and no where have I ever felt so ripped off! The staff was NOT FRIENDLY! The lady with the short blue/silver hair at the front desk was so rude to us. We are very relaxed travelers and take things as they are, but it was so frustrating to see this place rates as a 4 star and it doesn’t deliver for that at all. Also, with our balcony room there was only one chair outside...very strange that we could sit outside together. When we arrived our room had the AC louder then the construction workers outside. When we asked if this was permanent, they were puzzled that the AC was loud and said they would see what they could do. Nothing. No follow up, no response. We slept with ear plugs it was so loud. (Luckily we didn’t spend much time in the room) Also when we arrived the safe didn’t work. They said they would fix it. They didn’t. The towels had gross stains on them when we arrived as well! If it wasn’t the end of our trip, and we didn’t already spend 125$ for the night, we would have left. The WiFi also DOES NOT WORK IN THE ROOM. It wasn’t just us with this problem, we asked our neighbors too. The WiFi will only work outside the room in the hallway. The breakfast is open until 9am and is included but don’t look for this as a perk. The breakfast is awful, not worth the inclusion and it being free. Some fruit options, with cereal and terrible coffee. I’ve had better breakfast in a hostel.

Miinukset: It was not possible to sleep because of the noise (traffic outside and music from the hostel next to the hotel).

Plussat: The location was great and the view from the balcony was awesome. The staff is the BEST !!! We were greeted with delicious beautiful cold drinks and then served a cold wash cloth and both were so very refreshing after a long flight. Any and all request I made during our stay were fulfilled. The staff is very accommodating. Also everything is so clean!!!

Miinukset: I was hoping the 5 rooms I reserved months in advance would be on the same floor or close but they were all over the building. The 1st floor bayview room did not have a bay view and I did pay extra for it but I understand because the view is blocked due to the building that was built across the street. It would be very nice if the rooms had a coffee maker.

Plussat: The room was very clean and the staff was friendly and helpful.

Miinukset: A very noisy place. The other people in the hotel were loud.

Plussat: It was very clean, the staff was very friendly. We were right in the heart of everything.

Miinukset: I did wish there was a bath tub in the room.

Plussat: I could recommend this to someone on the tight budget, I personally will be getting a better place to stay. There is no Internet in the rooms, period. No matter what they say. Lobby only, and that lobby is not where you want to spend time, thee is nothing to do there at all. Rooms are basic at most, furniture and style is spartan.. Size of the room and the bathroom is good, though, if you have company to entertain yourselves, or there on business, it will do.

Miinukset: Room and lobby furniture, small details to make that place more pleasant, construction noises outside, hostel noises inside, mostly useless pool, taking all the space inside the structure, etc.

Plussat: The location is very convenient since it is a block away from the ferry terminal. The staff was very pleasant and helpful. The room was very clean. Nice view of the harbor with street-facing rooms. The air conditioning worked well.

Miinukset: The mattress was rock hard, and there was quite a bit of noise from the street - with scooters, taxis and golf carts whizzing by. The windows shut well to keep out a lot of noise, but it was still very audible, even above the din of the air conditioner.

Plussat: Clean comfortable room. Lovely balcony view. Breakfast included. Fresh fruit at breakfast was delicious. Central air in each room. Convention location close to Ultramar ferry to Cancun.

Miinukset: The WiFi barely ever worked. Bread was stale at breakfast.

Plussat: The property is conveniently located near the ferry terminal. No need for a taxi, it is walking distance from the ferry. You are greeted with a very warm welcome at check-in. We got complimentary water bottles & there is also a water dispenser on the property. The complimentary bfast is basic with toast, yogurt, fruit, coffee, cold cereal, fresh juice & you can purchase hot food. The property is sparkling clean. The beds are comfortable. The service was outstanding. Very fast response when asked for something. We didn’t use the pool but we borrowed towels for the beach. There is Golf cart rental next door. A supermarket a couple of blocks away.

Miinukset: I didn’t find anything I didn’t enjoy.

Plussat: Never had to worry about things like hot water and bathroom facilities not working -

Plussat: Great Location to the ferry

Miinukset: Light in bathroom did not work

Plussat: The stuf were very nice. The room was very clean and new. The hotel is nearby the fairy... and 10 min from the north beach (the best one)

Plussat: It is a modern hotel that provides comfortable accomodations at a reasonable price. The price includes a continental breakfast that allows you to save even more.

Plussat: very comfy bed, clean room, great sound-proof sliding glass doors, elevator worked, pleasant staff, good safe deposit box in room

Miinukset: # 1 flaw--sketchy key situation (they wanted us to leave our key at the desk when we left for the day, but most times it was just plopped on the desk in the open-air, on street lobby and left there, plus anyone could ask for any room key and get it, zero security on this point. weak breakfast, super overpriced lobby bar (for a pretty lame affair)

Plussat: Our room had floor to ceiling windows with a magnificent view of the sea. The room was very clean and bright!

Miinukset: There was some street noise do to the location , but the view made up for it!

Plussat: The staff was awesome. The view was beautiful.

Miinukset: The hot water in shower was not always available. The room had a very dirty l as me in it. The breakfast was not good.

Plussat: Beautiful setting with crystal clear water and great snorkeling

Plussat: Friendly staff and excellent service! The perfect place to stay on your holiday, great scenery and location!

Miinukset: -

Plussat: Well our original room booked was having a problem so they gave us a better room with no extra charge. The view was great of the sea. Breakfast was included. The bed was super comfy and the shower was hot, I was so surprised by both after my travels to mexico :) included use for paddle boards, kayaks, and the dock was nice. Hotel, pets were so friendly.

Miinukset: The top area of the shower could be cleaner, looks like mildew or mold. The rest of the room was super clean. Many stairs involved, be in shape haha.

Plussat: Great place, privet place to enjoy the water, bar, restaurant, kayak or sup. We liked that it’s not in the center and took a taxi and rented a golf car for a day.

Plussat: The staff was outstanding and was always ready to accommodate any request we had.

Plussat: It was a beautiful facility with fabulous views and welcoming, cheerful staff. Restaurant food was very good.

Miinukset: Beds in our room not too comfortable.

Plussat: We loved the quiet location and remarkable view of the turquoise water from our balcony. The property is beautiful, and we had a very restful stay. The staff is wonderful, and the entire atmosphere is heavenly. We loved our room, the hotel dog, and the open air architecture. It’s tryouts breathtaking.

Miinukset: There are a few worn areas that aren’t in use. Perhaps they can be repurposed. All in all, we loved our stay and will return.

Plussat: I stayed in the Sun room and the views were captivating. I got in touch with my spirituality and had lots fun and adventure.

Miinukset: The food can improve.

Plussat: Loved the room! Loved the view! Exactly why we stayed there.

Miinukset: Very run down, dusty and dirty, hotel has definitely been neglected. Food is very overpriced and not near as good as it should be. It used to be one of the best places on the island just a few years ago.....

Plussat: Location to the beach

Miinukset: One of the waiters in the restaurant stole money from me while I was there

Plussat: the beach location was great and restaurant next door phenomenal

Miinukset: very simple hotel. I wish it were facing the beach and they used the ocean front area

Plussat: Light and airy room, very clean with fridge and safe. View of the sea from the balcony.

Miinukset: Breakfast was a bit perfunctory and some of the staff not as hospitable as others we had encountered on our trip around the Yucatan.

Plussat: It was steps away from north beach and it had a pool.

Miinukset: The beds were so hard and old I started to get locked out hips from sleeping on my side, they didn’t have water near our room so we had to go across the street often to fill up our water bottles: not easy with a toddler. My toddler got sick one night, I washed the sheets in the shower so it wasn’t so gross for them when they cleaned the room, when we came back they didn’t even give us new sheets and left the old sheets hanging in the shower, I had to go to the front desk and ask for sheets and make the bed my self, normally I wouldn’t mind but for what you pay this facility just wasn’t worth it, I’ve stayed on the island a lot and never stayed in a place so expensive with such a terrible experience.

Plussat: Location is excellent

Miinukset: No wi fi

Plussat: Older property which is well maintained. Age does show. Lots of flowers and banana trees. Right on Norte beach. Can’t get any better

Miinukset: Door locks are poor. Dead bolts are ineffective.

Plussat: Location Garden Room size

Miinukset: Bed was not comfortable Staff not friendly at all

Plussat: location

Miinukset: wifi

Plussat: Close to the beach!

Miinukset: The hotel are not really clean and the staff kind of rude. They exchange your beach towels only once for to days(!!) And they promise wi-fi but they only give you the code for the nearby restaurant, there is no wi-fi in the room. I sew some really nice hotels for the same price on the island.

Plussat: The location was perfect with about 2 minutes walk to the beach and ten minutes walk to the shops and resturaunts.

Miinukset: We wanted to pay in cash for our stay but because of the rate of pesos to the dollar this worked out to be more expensive. This is obviously an area that is visited mainly by Americans and everything is priced in dollars.

Plussat: We liked the patio off the room (in the main building). The grounds were nice and the continental breakfast was adequate.

Miinukset: The first room we were given was in the building across the street (el castillo). One whole wall was a sliding door/window and there was no screen on it, so we couldn't enjoy the breezes from the beach without mosquitoes.

Plussat: The location is great, it's right next to the beach.

Miinukset: Staff is rude and unfriendly. When we arrived at the airport there was no transfer for us as we had requested. When I called the hotel they simply told me they forgot to make the arrangements. When we finally got to the hotel they tried to put us in a simpler/cheaper room than we had made reservations for (and had already paid for!). The rooms are nowhere near nice or comfortabel and definitely overpriced. There are plenty of other options on the island to go to.

Plussat: the hotel was placed just next to playa norte, lovely location

Miinukset: the staff was the most unfriendly we found during our trip in mexico and not flexible at all. they charged the cc in advanse though i was suppose to pay at the check out

Plussat: The gardens were absolutely beautiful, and the hotel property has a very Mexican feel to it. Just what we were looking for.

Plussat: convenience

Miinukset:

Plussat: The beach is spectacular and the service was good. We were a little cautious after reading other reviews but if you are understanding of the language and cultural barriers you will not have any problems. Overall we had a fantastic stay...

Miinukset: A common complaint was the hard beds....but... you do get a down comforter....so we used it as a matress pad and the bed was great!!

Plussat: Proximity to the beach and nearness to town. Quiet and relaxing.

Miinukset: Hotel staff were not very warm or welcoming, and did nothing to orient us to the hotel or to its services.

Plussat: Great location, nice place, friendly staff, clean rooms. Bottled water readily available. Safe and secure grounds.

Miinukset: The continental breakfast started at 7:30. We would have liked to have coffeee available earlier.

Plussat: Loved the location. Make sure you get information about which type of room you will be staying in, some are older, but we were not in the room much anyway.

Miinukset: Needs updated furniture.

Plussat: The rooms are big, the staff was really friendly and helpful. The hotel is so pretty and has two swimming pool ( one in the first floor and one in the top of the hotel) Breakfast was good, enough for me. Bread, jelly, butter, cereal, milk, yogurts, coffee and other things... I really liked the hotel! And of course I’d stay in this hotel again ☺️

Plussat: The pool

Plussat: Friendly staff and private pools

Plussat: Price. People were friendly.

Miinukset: It was the hardest mattress I've ever slept on and was in pain every morning. The shower got cold before I was done. The free breakfast was corn flakes and some bread, but we wanted to eat at restaurants anyway. I wouldn't rely on the breakfast as your meal. It was good enough for the cheap price if you need somewhere to stay.

Plussat: Surprisingly big room for the price, kitchenette, AC, cable (Spanish only) very clean, very nice, two small pools, very cozy, great staff, cute breakfast, great location right in the middle of the island, quick walk to both ends of isla

Miinukset: Toilet needs renovations, a lot of ants at times, but still good for the price

Plussat: Friendly and helpful

Miinukset: Air conditioning stopped working

Plussat: Staff was friendly. The view from the roof was amazing.

Miinukset: The wifi was horrible. Signal was good with poor internet connectivity and the system was constantly making us log back in. The free breakfast severely disappointing. The kitchenette has only a microwave and a refrigerator, nothing else. No dishes, no silverware, no utensils, no pots. Thankfully we had our own knife and cutting board. It was weird we had to ask to have cleaned each day.

Plussat: Nothing

Miinukset: Bad location

Plussat: We got a beautifully updated room it was amazing and the free breakfast awesome. The ladies that worked the breakfast area and cleaned the rooms were very helpful and always had a smile

Miinukset: For 3 days the bathrooms in the outdoor seating area which we loved had no toilet paper

Plussat: Convenient location. Right by all the action.

Miinukset: The rooms were small . Our first room was TINY TINY! I have never seen such a tiny room anywhere.

Plussat: Breakfast was nice. Locations was excellent. Great staff. Restaurants for evening meals were great.

Miinukset: Hotel was in the process of renovations so some noise from construction was happening.

Miinukset: Room (103) was very small, (~5m²)

Plussat: The location is awesome, in the central. Everything is nearby, but not a lot of noise in the night. Room are nice, clean but small. Not really changed something. Breakfast was great, more then continental on. The price was very good.

Miinukset: The room is small

Plussat: Convienent location near bars, restaurants and shops. The room was nice and well equipped. The balcony was enjoyable for people watching.

Miinukset: The noise from the street was very loud at all times of the day and night. It was difficult to sleep. Once the parties stopped, you had about 2 hours before the garbage trucks came and then everything started up again around 7am.

Plussat: The staff were lovely and the location is convenient.

Miinukset: The room was small, dark and stuffy. The AC either blew directly at you on high or it was off and the room was hot and stuffy. Cramped old bathroom with questionable grout cleanliness.

Plussat: The location

Miinukset: Everything was dirty and not maintained. It was like the hotel was probably great 25 years ago and now they do the bare minimum.

Plussat: Located steps away from beautiful beach with crystal clear water, very shallow water that you can walk out many yards knee to waist deep. Great for families with kids. Loved the beautiful hammock garden. Ideal for couples. Can walk a minute or two to watch the sunrise to the right and sunset to the left. Onsite golf cart rental. In room fridge.

Miinukset: Beds were hard (but that's usually the case in Mexico) should get a little more for the price of this hotel...only two bath towels and no hand towels or washcloths. They gave one tiny bottle of shampoo and 3 tiny soaps for 7 days. Good to know this ahead of time to pack your own. Most of the staff were polite, but could be friendlier. Would prefer in room coffee maker. Worst part of this stay were the other guests. Too many loud and drunk college age kids. I feel this hotel is designed for families and couples, not sure why these obnoxious loud partiers chose to stay here. If you're looking to be loud and drunk, please choose a different hotel!

Plussat: The hotel is not new but doesn't look bad or super old. they have a beautiful tropical garden and that made it look nicer. I didn't get a room with a view (balcony) which I would have loved but it was ok for one night. maybe you can request one with balcony to see if you have luck. The location is a plus since it's right there on the corner of Playa norte, and it's perfect to wake up early to go see the sunrise. But a bit pricey for what it is. I paid in £ so it didn't seem much, but when I converted to Mexican pesos, I realized that it was a bit expensive for what it was, but then again is right there on the beach. It was continental breakfast, coffee, juice and toast with jam and butter, so nothing extra special, but we already knew it. the restaurant it's on the beach and I believe you can ask for the menu if you want to order something else. waiter was very kind. The reception let us keep our luggage there until we left, after checking out.

Miinukset: the fan wasn't working, we tried to turn it on several times but nothing.

Plussat: Was clean and great location.

Miinukset: I didn't like that you couldn't access the beach without going through the lobby and that they dont make the outside seating more comfortable and friendly.

Plussat: The location and beach were fantastic. Need to upgrade pillows, this was basically the only issue. Can’t wait for the pool and hot tub. See you again!

Miinukset: Pillows and no bath tub.

Plussat: Beautiful, quaint, ocean view.

Miinukset: Loud in the morning!

Plussat: The view and location was great!!

Miinukset: I emailed and asked for a king size bed and to be on the 3rd floor when I booked the room but got 2nd floor which was ok but it only had a full size bed. I was very grateful to get a room a few days later with a King size bed but the water pressure wasn't the best. I still would recommend this place!!

Plussat: The location was great as we had family staying at Mia. We were able to walk across the road to the free beach and meet with them in the lagoon which was very nice.

Miinukset: We we booked with 3 people 2 adults and 17 yr old child. When checking in they then charged us an extra $200 US for her to be in the room. We also booked an ocean view and did not get that. When we questioned them about it the owner said look out bathroom window so we did, only to find one window was blocked by a cement wall no ocean and the other was looking away from water and a view of hot water heaters so we did not get that we paid for. Also, we never in 13 days had hot water. A note stated in shower the hot water heater was far away from room and to let it run for a while and again the water heater was our ocean view. Not quite rooms for outside noise you can hear everything every time someone talks in their room etc you can hear it and the doors opening and closing all the time. Not at all what we thought we would be experiencing.

Plussat: Best value for money You can have in Isla Mujeres! Little bit hippie style, but clean, air condition old but funcional, staff fine, helpfull. Location is amazing 20 meters from beach, very nice garden where You can spend evenings and be hidden from hot sun.

Miinukset: Wi-fi is operating only in one place depending on wind.

Plussat: The view was amazing and location was great. Some nights we just walked to shops and restaurants instead of driving the golf carts we rented

Miinukset: Water temperature in shower was a bit tricky. Took a lot to be able to find consistent hot water. Although view was amazing, swimming in the ocean is not an option right off hotel. Also wish that the breakfast offered in am would have a few more options for the kids such as eggs, waffles or pancakes.

Plussat: Beautiful view. Pools and lunge chairs were nice. Playa Norte was just a short walk. Nice and quiet, away from the noise of the rest of the north part. Unfortunately we left a day early due to the corona virus. Would go back though!

Plussat: - the suite with jacuzzi was pretty confortable but there was a lack of equipments in the room (no hair dryer, no beverage in the mini-bar, there was an iron but no table to use it, no complimentary bottle of water) - the location next to the amazing playa Norte as well as calle Hidalgo

Miinukset: - the staff was not friendly (did not even reply to hello) and not helpful. We had the feeling to bother them for any type of request - breakfast was really really not good (we paid for it and we did not even took it once). Coffee in a jar, juice from supermarket and biscuits... By walking on the Main Street to go to the beach, you will find a delicious small bakery in which everything is homemade - you cannot go to swim on the beach which is in front of the hotel because it is forbidden and it is way too dangerous - no one was at the bar and no one at the lobby as well (you need to ring the staff to make them come and do not expect a smile from them) - price is way too expensive for this kind of hotel which seems to be totally left apart and which offers a very poor service

Plussat: Small resort feel close to town

Miinukset: Location was on the side of the island where the wind blew very hard our entire stay- we actually left to find a better spot to lay-out in the sun The poolside bar was rarely manned

Plussat: Location. Location. Location! Nice sized rooms. Breakfast.

Miinukset: Small details- hair dryers in rooms , better pool towels, pool area wasn’t cleaned daily, would have loved a mirror in the room, we were charged for 2 extra people even though there were 2 queen beds (which wasn’t made clear during the booking process)

Plussat: Fantastic location, not overcrowded due to the architecture. The pool is a very nice place facing the sea and the service is very nice.

Miinukset: We had to leave :-)

Plussat: The excellent position just few steps from the sea and the view from the bedroom

Miinukset: chairs and tables outside should be renewed as they look a bit old and damaged

Plussat: There is no such thing as a bad view at this hotel! Each room faces the ocean. The view and the sound of the ocean is amazing.

Miinukset: There were no restaurant or bar services. However the hotel is walking distance close to an area with numerous bars and restaurants.

Plussat: Watching sunrises, the sea, sky. Hanging out with family at the pool, really a stunning and beautiful spot!

Miinukset: lack of services, bed with uncomfortable foam pad, old inadequate a/c shower temps varied, with low water pressure, minimalistic breakfast, unfriendly staff, old towels, run down appearance, overall not the quality you'd expect for the price- thought it would be more luxurious

Plussat: The proximity to the sea and the view from the room.

Miinukset: A little difficult to find.

Plussat: If you're looking for a posh Cancun-style party location, go elsewhere! If you're looking for a peaceful retreat with lots of tranquility, you've found it! Very nice small hotel with basic but romantic rooms, breathtaking views and super friendly staff. The rooftop restaurant is very good and if you'd like to go to Playa Norte or explore the island, you'll find taxis along the street all the time to get there in some minutes.

Plussat: View

Miinukset: I hated not being able to flush the toilet paper. They asked that we put used toilet paper in garbage can in bathroom.

Plussat: The overall size of the room was great for the price we paid. We booked on booking.com so got our room for a good price. The view was outstanding from the pool area. the grounds are well kept and the staff is very awesome.

Miinukset: The restaurant itself is very nice, great views and nice staff. but the quality of the food is not very good. It looks very good on the website, but was not very good in reality (we tried 3 times as did our friends). Being they are the only restaurant in the area, we had to get up and head to town everyday, we prefer to eat at our accommodations most days especially breakfast. I was surprised after reading reviews of the quality, but maybe they had a chef change, there was hardly anybody every in the restaurant during our stay. The other things is there is no loungers other than the blue beds and they are really nasty, particularly after a couple days of rain, so I would recommend they add to their services.

Plussat: Location, remoteness, pool. Restaurant and bar staff, although again leaderless. Their idea of decor are fire extinguishers! Restaurant needs help - ambiance, or it will go under and locals will lose their jobs.

Miinukset: Bright lights shining into room during the night due to outside lights and sheer curtains. Photos are old and not representative of the quality of accommodations, as many others have said. Spa-like touches are non-existent and cleaning staff is leaderless. Spend working hours sitting and eating. Can't perform basic services, eg, left a nearly empty lotion bottle for my new check-in. Upon my consulting on-site mgmt because owners are not reachable, empty bottle sat in the middle of housekeeper's folding table while they both ate and talked while Sitting On Stools!! Lack of leadership and management.

Plussat: We love the fact that it had a pool. And outdoor tanning beds picnic tables all over the grounds for sitting and relaxing. It has a restaurant and a bar Up on the Roof. And the beds were so comfortable the pillows were the most comfortable pillows I of ever had the pleasure of sleeping with. I wish I knew what kind of pillows those were

Miinukset: Everything was just fine. The restaurant was a little pricey for what you got. But you don't have to go anywhere if you don't want to it's all there

Plussat: Great by the sea front. Partial ocean view. Central . Good wifi

Miinukset: Room too small for 2 people. Sink in bedroom.nothing to wash or dry dishes. Window need a blinds to darken room as the outside lights shine in

Plussat: Cute rooms and had everything we needed for a quick two night stay. Really friendly staff who were very helpful whenever we had questions about the island and things to do.

Miinukset: Nothing

Plussat: Location was good and was quiet.

Miinukset: The bed and room felt damp. Pictures dont match the reality as they are mixed with a hotel Ixchel down beside the beach.

Plussat: Same as our last visit to Isla Mujeres: extremely clean and an absolutely perfect location right in Centro. Only downside this trip is there is a new rooftop bar across the way that disrupted our early nights, but only marginally. Our hostess and her children were charming and helpful. This is not a luxury hotel by any means but it is certainly well worth checking out if a traveler wants to spend money on food and activities and save on a room. We didn't have A/C in our room but the fan made the heat bearable when we were actually even in the room. We were rarely there as our focus was on lounging on the beach, enjoying the amazing food offered at a variety of restaurants and seeing the island via golf cart. Safe, clean, affordable! We recommend this hotel as a thrifty choice!

Plussat: Unbeatable location in centro minutes from everything, clean, comfortable bed, safe premises with a lockbox, and a piping hot and great pressure shower. The staff were a pleasure. I paid $25 US a night in low season. This is my new go-to spot on the island.

Plussat: this is a great value for the price. the view is incredible. been here 2x. no-frills place.

Plussat: Great location, comfortable room, many areas of outdoor seating.

Miinukset: Front desk staff. Not service orientated, limited or no English, hard to find someone at the desk, no answers to phone calls or emails.

Plussat: We where able to upgrade to a send story room that was properly finished.

Miinukset: Original room was in the basement. The fridge was repainted and covered with mold and rust on the outside. The light fixtures were roughed in with bulbs and the pain in the bathroom was peeling. The balcony was at street level and the hammock was missing. Basic room, in the states we would call this a motel not a hotel.

Plussat: location. close to downtown, but still far enough away from noise and craziness of some of the businesses that made sleeping great.

Miinukset: lack of attention to details. For example there was a huge glass sliding door that had been removed from one of the rooms that was propped up just outside our door during our stay.. Very unsightly . I guess they were not concerned about it falling on someone. Also most of staff very friendly/helpful. One exception is the man who was usually at front desk. Would a smile be that much a problem for him?

Miinukset: Excellent location. But no WIFI IN THE ROOMS. ONLY IN THE LOBBY. very UNCONVINIENT .

Plussat: Beautiful balcony overlooking beach, quiet location but easy walking distance to restaurants and Playa Norte. Rooms are clean, comfortable. I first stayed at this property 30 years ago and will choose it again and again.

Plussat: Beautiful sea views! Simple quiet facilities. We loved the pool and the library. Guests would gather in the library/coffee bar and exchange tips on places to eat and see. The staff was very helpful and friendly. They do need to get some their parking lot.

Plussat: Location

Miinukset: Price to high compare to others at the island

Plussat: Location, nice view on the ocean

Miinukset: Unfriendly front desk, pool and pool area very bad maintained (paint is coming off everywhere), unclean; certainly not worth the price you're paying!

Plussat: Very good hotel to be a 2 -star. Very clean and new. View of the ocean is nice, even if this is not a good area where to swim.

Miinukset: I booked a room without air conditioning and fan, but this types of rooms are very poor and it was too hot, so I had to pay more for a room with air conditioning. The hotel is not so close from the best beaches of the island.

Plussat: The wonderful sea view from our balcony.

Miinukset: Hotel Rocamar is way too expensive: it presents itself as a high- standard hotel, but the fact that there is no hair dryer, no hot water in the shower (only lukewarm at most), no phone, no airconditioning in the standard budget room, only plastic chairs and no decoration show us that this hotel is too expensive for the quality it offers.

Plussat: Rooms clean. Over rocky coast with waves. Breezy. Quiet. Great quality for the money. Near to attractions.

Miinukset: Wish there were room phones.

Miinukset: We booked for 5 nights, but stayed for 1. It was too basic and uncomfortable for us, ie. 2 plastic chairs and funky bathroom. View was great.

Plussat: loved the surf pounding within feet of our room

Miinukset:

Plussat: I loved the sunrise ocean view! The room was spacious and very comfortable. Very simple & 1uropean feeling. Super friendly staff and great location for everything on Isla.

Miinukset:

Plussat: Very close to the main town and beaches, 2 blocks away, great sun rise veiw of the beach in the morning, and great beds.

Miinukset:

Plussat: The gentlemen that worked during our stay were very accomodating and helpful.

Miinukset: It would have been nice to have a microwave in the room.

Plussat: veiw

Miinukset: shower water pressure

Plussat: Location to the beautiful Playa Norte was amazing! Room was large. Jacqueline (front desk) was very helpful and so sweet. Jorge (front desk) was also helpful.

Miinukset: Chairs on balcony uncomfortable. No comfortable common area in lobby... just hard (but beautiful) wooden benches. Internet very spotty and slow.

Plussat: Beachfront is amazing, beachbeds are comfy and the view is over all spectacular. We saw the sea in our hotel room. There was also a pool with cool water and we liked it. The hotel room is spacious, but unfortunately the fan didn't work. Bathrooms are little bit old, but it didn't bother us much. Overall we enjoyed the stay a lot and stuff was very helpful.

Miinukset: The waiters in the beach bar are very slow but it's not a hotels fault. I have been twice in this hotel and first time was amazing experience but now the beach are are full of boats and its really hard to swim, because they are so close to the beach. Maybe hotel can do something about that. Its not the best place where boats can park.

Plussat: Loved the beach location. Beautiful beach. The property itself was peaceful, very simple and very native. Very well maintained except for pool.

Miinukset: Calm, peaceful , low key environment.

Plussat: .Little bit expensive in terms of mexico and we can get more then that. kind staff, perfect location & beach.

Plussat: Location, views, service, beautiful water, and inclusive breakfast

Miinukset: Outsiders welcome on beach and kids a little loud at times

Plussat: location people food

Miinukset: its needed a complete face lift wifi was poor

Plussat: Location- amazing beach.

Miinukset: No fridge to keep water cold. Beds are VERY hard. Loud music from nearby clubs ruins the serenity of Na Balam.

Plussat: The most perfect location in my opinion on the beach, nice quiet and a great first destination in Mexico

Miinukset: The food in the restaurant was below average and also very expensive for what it was. also found that the staff in the restaurant were quite rude

Plussat: I loved being right on the beach. The yoga classes were excellent. The feel of a small hotel in paradise was just right for me.

Miinukset: It was a bit of a walk from the main restaurants and there is no dinner at Na Balam.

Plussat: The staff at Na Balam were very accomodating with any and all questions or problems that we ran into while on the island.

Plussat: Loved the cozy and informal atmosphere. The rooms were comfortable and the landscaping around the hotel is beautiful. Loved it!

Plussat: we loved the natural grounds...very pretty and made us feel like we were in the tropics.The staff were amazing and all very helpful when needed.

Miinukset: I would like to have a fridge in the room...just to keep cold drinks and stuff.

Plussat: So quaint and quiet. Very relaxing.

Miinukset:

Plussat: Very nice beach hotel. If the sun is shining this hotel really provides all the services one can wish for.

Miinukset: If the weather is not good, a tv in the bedroom would be better.

Plussat: The location to everything Island was excellent. The staff was very kind and helpful. The property was peaceful and the view was great

Miinukset: The amount of mosquitoes that were everywhere when you were trying to eat. Just bring bug spray and you’ll be fine

Plussat: The location price and cleanliness

Miinukset: The beds were very hard. Upstairs ac barely worked.

Plussat: Very nice. Good food. Helpful staff. Enjoyed the iguanas. Would definitely come back.

Plussat: The food was amazingly cheap and good. This is my 3rd time staying at Marina Paraiso. I will definitely be back again next year

Miinukset: A couple times my food wasn't like piping hot. But very good other then that. I got a golf cart for 3 days but wish I could have brought it back later then 10pm. Beds are really hard

Plussat: Location good, team good

Miinukset: The bathroom was smell bad and infected all the room all days

Plussat: The staff was friendly

Miinukset: Smells bad, not so clean. Not so fun to stay..

Plussat: It was an excellent stay at the hotel. The location is great and the people were really friendly. The food is great value and delicious. Would highly recommend!

Plussat: The room was comfortable, clean and the pool was amazing.

Miinukset: Trouble with hot water and safe.

Plussat: The pool the views seeing the boats

Miinukset: No coffee pot in room

Plussat: The area down by the beach is great. Lots of sea life. wonderful pier with chairs. Lots of boats and paddle boards to use. lovely little sandy beach area. Nice and quiet

Miinukset: We came with 7 people and were worried about the bed set up and the ease of access to the beach for little ones. After we got there, we told them we did not think it would work for our party of 7. The rooms were dark and dingy and the kids were not comfortable. We asked if we could cancel our reservation. Then after about 30 minutes of the front desk gal talking to her boss on the phone, she finally said they would charge us one night. We asked if we could stay that one night and move on and they said YES. Then the next day the manager said the girl was new and that was NOT the case. After we booked and paid for another hotel, they said they would need to charge us for all 3 nights. UGH. Also our bar/restaurant bill was $169 and we could not figure out how it could possibly be that much!!!!

Plussat: This was a fantastic little hotel with its own private beach, spectacular views, excellent staff and service. We wished we could have stayed longer. Our room was upgraded before we arrived and to our surprise we had a huge balcony all to ourselves. Not near the popular beaches, but we didn't care as we never left the hotel and just relaxed and enjoyed the beach and pool.

Plussat: Loved the beach property. We had a choice of a pool or beach. The pool was small but perfect for my 5 year old as she was able to stand up by her self. They also have canoe and paddle board. the view is fantastic!!!! There's no seaweed at the beach either.

Miinukset: The only thing was mosquitos in the evening. So we just went to town at night.

Plussat: View Is stunning

Miinukset: Simplicity

Plussat: Private beach Quiet place

Miinukset: Ran out of beers day 2 out of 4 and didn’t re stock. Had to walk down the road to another hotel to get drinks. Not ideal when you pay quite a bit to relax. Pool water dirty, no pumps or filters turned on.

Plussat: The property itself was gorgeous. The grounds were lush and peaceful. The restaurant was right next to the pool which was right next to the ocean. Amazing view, delicious food, gracious service, and nice pool.

Miinukset: The beds were not to our liking. Very hard and uncomfortable. Also, the mini fridge kept making some strange sound all night. My husband finally realized that was the source of the irritating noise, and we slept much better once he unplugged it. Also, there was a plumbing issue with one of the sinks, causing water to splash all over the floor when the faucet was turned on. One of the beds was off in a bit of a separated room, and that room was not air conditioned, so it felt too uncomfortable to use. I ended up cramming into the king bed with my three kids. Needless to say, it wasn’t a great night’s sleep.

Plussat: Very nice beach. Very sweet personal.

Miinukset: The room was plain. The food in the restaurant was very bad and overpriced. We payed in US dollars and they gave us a wrong exchange currency, witch made our meal even more expensive. If you need to save money, you could stay here, but eat somewhere else.

Plussat: Such a relaxing piece of paradise. The grounds are very lush and well kept. The beach is ABSOLUTELY beautiful and all the staff are accommodating and lovely. The best part is our baby monitor reached the pool so we were able to put our little guy down for a nap and enjoy either being on the deck reading in the hammock enjoying the beautiful sounds ( you can hear the waves and birds) or go for a swim or lunch/dinner at the restaurant. We travelled the entire island and this location is BY FAR the best location on the island if you want a quiet and relaxing vacation. If you are looking to party you will want to stay on the other side of the island which has tons of bars and restaurants.

Miinukset: The beds could be softer and the pillows could be better. The hot water in the shower is touch and go but it didn't bother us much as it was so hot that the last thing you wanted was a hot shower. The internet was slow if you care about that sort of thing.

Plussat: Ana and her staff was so nice and accommodating! The private beach was beautiful ! I was a bit worry on how my friends would feel about it . But they all thanked me for finding this place and how happy they were . The WiFi was slow but beside that I love this place !

Miinukset: The WiFi

Plussat: The staff were great. The views over the Carribean were magnificent. Great boutique hotel.

Miinukset: A little far from town.

Miinukset: The hotel was very peaceful and removed from the busyness of the city. The staff went above and beyond to help with details of our trip! Great 20th anniversary trip!

Plussat: Check in was awesome with complimentary mimosa!

Miinukset: would love it if it had a better beach

Plussat: Service was impeccable, pool excellent and loved the beach access

Miinukset: Did not stay long enough!

Plussat: Everything! Great staff, amazing sunsets. Breakfast comes to your terrace also you can order lunch or dinner too. Very polite, professional and friendly staff. Food was good too.

Miinukset: If there would be a wharf it would ve easier to swim. There is no real beach.

Plussat: The rooms are very authentic and cosy. Very clean. Calm atmosphere. Every morning you get breakfast served in your room. You get some toast, jam, butter, fruit and a little yoghurt +coffee. Then you can pay for ekstra. Nice pool. You can rent cajaks and snorkeling equipment at the hotel. Very nice fish to see close to the hotels “beach”.

Plussat: Excellent customer service. Staff very warm and friendly! A hidden gem. Cannot wait to stay there again.

Plussat: View is picturesque Staff friendly helpful Breakfast delightful Secret beach not a secret anymore

Plussat: Everything else! STAFF, food, room, cleanliness, view!

Miinukset: The ONLY thing that could have made the La Joya better for us is a sandy beach. But we knew what we were getting when we booked. We just missed the toes in sand experience a little.

Plussat: Every room has a beautiful patio and a view. The location is far from the center which made it nice and quiet if you are ok renting a golf cart and staying on the quiet end of the island, which we loved. The sheets and towels were so soft. We thoroughly enjoyed our stay and will be back.

Plussat: A very attractive hotel, full of charm. The swimming pool was perfect, and the view of the sea, exquisite.

Miinukset: The shower could be more powerful