Ruby River Hotel

The room was dirty with stained carpets and dusty surfaces. The toilet was clogged when we arrived. After waiting for maintenance for an hour, I was handed a plunger and told to do it myself. The only thing this place has to offer is that it's close to downtown.

Dated and dirty

Both pools were filthy, our shower drain was clogged, the room carpet was sticky. Gross.

The room we eventually stayed in. Comfortable bed, OK bathroom, no odd smells like we had in our original room.

Our first room had an unpleasant odor, it made my wife feel ill and she started to have an allergic reaction to the room. We called the front desk and we were relocated in ~15 minutes down the hall to an acceptable room. However, it was a lesser room and when I asked for a lower rate the next morning, I was told it was billed through another vendor but the manager would call me to discuss. She never called. It was a $20 difference in rates.

I will not be using online booking.

The Pictures online were not of the same hotel it was the other facility located done the street. Got our hopes up. We will not use this site or booking.com again.