Could not get room service. No free internet No wake up call
Great location near the airport, shuttle service very convenient and very friendly. Great service in the check in /out , also in the restaurants. Good breakfast . Clean rooms , pretty view from the other side . The only complaint is the room 853 is impossible to sleep. Very loud , maybe the air conditioner or something. Was a nightmare.
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
We had a great meal. The atmosphere wasn't fancy but the food was good. A better beer selection
Nothing Front desk rude and not interested in help
Location was great Very disappointed with the TV in the room not working- I mentioned it to the front desk twice after I checked in and they said they would send somebody up to fix it and never did. also called housekeeping to send up some toothpaste and they never managed to show up. Overall clean room though, just minor inconveniences that can be upsetting.
It was a great place to stay!
Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
Restautant, room comfort, service
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
Staff Room Location
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
Clean, Convieniently Located Nice accommodations and comfy bed!
My room was ready when I arrived.
good location near cruise ship terminal. full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.
The front dresk service was great! The phone lines sounds awful !
Roomy. Clean The hotel nickel and dimes you for everything. No complimentary breakfast. No complimentary fridge. View was of a roof. Horrible view
Clean comfortable beds, Great views, nice bathroom Was missing small items from room after first night room attendants cleaned room. Last morning before checkout staff barged into room. The hotel and facilities were great but houskeeping staff could be better.
Very quite and safe location. Clean room, friendly staff and very convenient restaurant/bar. Very nice not to have to drive to eat dinner $17.00 parking fee No washcloths Very small and half empty shampoo & conditioner bottles
We loved the blackout shades on the windows which allowed us to sleep in from the late night flight.
While the hotel is older it was built right and they have done a fantastic job maintaining it. The rooms were so clean and comfortable, it was an absolute pleasure. As it is close to a large international airport, you may at times find yourself bumping into people that aren't used to our culture, like politely standing in line, or not blocking the main entrance with your entire group and all their luggage.
Cons: -"Nickel & Dime" you on several costs such as: *water bottle in room *using fridge in room for own belongings *parking ($18/night USD) *morning coffee ($3-5) -No complimentary breakfast (hot buffet $24) -No surrounding restaurants within walking distance -Multiple younger adult events (ie. proms, graduations) that was a little inconvenient. -Expensive bar/restaurants -Room was not as cleaned as previous Hilton's I have stayed at before (ie. dusty, old soap crusted on shower soap holder) -Strict with early check-in fee ($35). Arrived at 2pm, wouldn't waive fee for checking in at 3pm Pros: -Short trip to airport -Free shuttle -Wifi -Spacious room -Nice pool/gym facilities -Very friendly and helpful staff -In general, facility was clean and aesthetically appealing (excluding aforementioned example above). Recommending only 2 stars based on high cost with many other competitors in surrounding area. I would advise researching other hotels prior to committing to this specific Hilton. Disclaimer: if you are a Hilton's Reward Member, this does not affect you.
The beds were comfortable and the hotel was clean. However, certain things like our acid reflux meds were missing or either thrown away, which was very odd. Also, when we were getting ready to leave around 8 AM the maid services were already barging in to clean the room, which kind of caught us off guard.
My stay Not long enough stay
I had a lot of charges on my card and I don't know why. I didn't remove anything from mini bar. I'm still waiting on a follow up call from billing.
Location, room ,restorants,everything Fees for beech furniture rent
We were placed in the tower which mostly was dedicated to business men, besides that our floor was full of young people who came to that place just to have fun for a few days. They were disrespectfully loud all day long. The rooms are tiny, I was hoping to have a jacuzzi tab but it was only a shower cab. The walk to the swimming pool was through two towers and people who always were dresses for different conferences. Prices for food are really expensive and it didn't worth spending on it. I would not recommend this hotel for family oriented people, it is mostly for party people and businessmen. See above
Beautiful hotel great night life Overpriced
The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar. The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!
Stayed in the Chateau tower which was better than Versailles. It's a bit north of South Beach but not too bad.
Food prices in the restaurants inside were too expensive.
The hotel is clean and the rooms are comfortable The staff is unfriendly and rude. They constantly remind you of what you "can" or "cannot" do as if you are in an airport. They have an extremely poor customer service as a whole. I travel to Miami quite often and there are plenty of other 5-star hotels on Miami Beach that in my opinion have better customer service and are not filled with juvenile delinquent guests.
Location was excellent. The staff was very welcoming and incredibly helpful. The buildings are beautiful and everything was easy to use and easy to navigate. Overall the best hotel experience by far! N/A-Very impressed with everything!
Pool and spa nicely designed Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.
Amazing hotel. A little bit of a struggle to get a pool chair in the morning, but the room and views were spectacular A little far from all the excitement in south beach
The pool is closed very early
Door staff and reception were very competent.
Very nice rooms and staff were great. View from rooms was also very nice.
The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.
The room was spacious with open bathroom; the balcony was great and the design nice and calm. the room service is not 24/7, the spa was closed for refurbishment
Even though looking from the outside the building looks kind of old, its inside view looks amazing, as the rooms and hallways.
The gym the view the food and drinks and the poolside service was spectacular. Late maid service.
Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times. The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.
Nice ambience and services. Excellent food.
We were impressed by the service, which is really outstanding. The beach island is really nice, it's a pitty there is no entrance in water. The view is great. The food was average. We had few dinners at the hotel and it was quite expensive, but so-so.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
The hotel and atmosphere were great. The best service were the bell hop and the valet service. Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.
Location is great. Friendly staff. Reception lobby too small and crowded. Walls too thin.
The W Miami is a beautiful hotel with amazing amenities. The rooms are luxurious with king size beds and large bathrooms. The fitness center has all the machines needed for a good workout, and a hot tub for after the workout. There is a large pool on the 15th overlooking the bay. I can't wait to return.
Pool,location,bed itself was nice. Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
Modern, cool, hip--like all W Hotels. Unlike some, there wasn't loud music playing at 3 am at the upstairs club. View is great. Gym is good, but a bit of a haul to get to as it is in a different building. Hotel messed up my bill quite badly and overcharged me by about $500. Only attempted to resolve after I had to intervene at check-out and again over the phone (and I still haven't seen the final refund come through via the bank). Additionally, while I was having dinner, the bartender at the restaurant came up while he was on Skype with his son and was like--"look at this beautiful woman eating by herself!" It felt a bit invasive.
Amazing room, will definitely go here again. Staff was helpful in providing a room when Amoma failed to make a reservation for the hotel. If you are booking a hotel room from kayak through a third party, buyers stay away from Amoma!
Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Not much Pool next to very busy highway
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Suit was really nice and not expensive
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Nice hotel Mold in bathroom and do not validate parking
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
Amazing staff, great dinning
The service at four seasons is exceptional in every area. An amazing experience. Everything was perfect
The hotel was very luxurious, mable lobbies, marble bathrooms. Beautiful views of Miami bay. One could have lived in the bathoon it was so big and plush. The room service menu was expensive, however we were not too surprised at this as the hotel was definately upmarket & luxurious
Front Desk staff made great accommodation for my early arrival and made quite sure I was well taken care of. Restuarant breakfast of Corned Beef Hash & Eggs was spectacular.
Professional and courteous staff, wonderful bedlinens, large well- equipped bathrooms, extremely quiet hotel. Outside a large, nicely warm pool. Remember this is not a beach hotel, you are among the skyscraper financial buildings on Brickell Av but the service is outstanding as are the views and there are plenty of good restaurants/cafes in the area.
It was overall a fantastic hotel, would stay again The construction
clean very friendly convenient great view pay to park pay for internet
Room was clean and bed was comfortable. 1) Status was not recognized. Although we booked thru agent, other brands still recognize it. They are even stingy on the complementary bottles of water.. which is funny. I will not give Hilton into priority consideration in the future. 2) Some residents were definitely smoking pot inside the room. 3) We had 4 people checking in and were only given 3 towels.... which is very much ridiculous. 4) The bed was not set up in a tidy manner, and the trash can and empty bottles were not removed after the room cleaning.. that was a very bad experience.
Location, room, view was great! Expensive parking fee
getting old.... hope it´s renewed in the future
I was pleased with the amenities and cleanliness. The location was also a major plus. Parking was not included in the service offering neither wqs internet.
the water in our shower where not hot .. it was late and we stayed only one night to we didnt say any thing ..
I got a very good deal for how nice the hotel was. the food was good. the bed was super comfortable. very close by to everything. tv kept messing up
Close to the bus stop & mover Beautiful scenery Far from the beach
everything was perfect none
Staff were friendly. You must take two hotels to get down from your room to the motor court if you take your car out of valet or take three elevators if you self parked...?
loved it everything buttttt the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.
Best bathroom ever. Fun electronics in room. Great breakfast.
Staff was friendly and helpful
Location, bar, extremely helpful staff Windows that do not open so one must use a.c. However we request a room with window or door to get fresh air..
I thoroughly enjoyed our room on the 21st floor. The view was amazing and the room was very plush and comfortable. Enjoyed the daily Happy Hour specials and the buffet styled breakfast thats readily available downstairs at the restaurant called the "Catch". The service the Marriott provided was Awesome! I would stay here again.... $10.00 or less ride to South Beach using Uber or Lyft. If you don't want to pay the daily parking charge, there is street parking that affordable adjacent to the hotel. There is no microwaves or refrigerators available in the rooms. However, you can requested these items if they are available.
Desk staff particularly friendly and helpful.
Great pool area It would been nice if breakfast was included
The room was beautiful! Had an amazing view. The staff were amazing as well, very friendly and helpful. Would have liked to see some more shopping boutiques
The breakfast is good!! The parking is expensive!!
I loved the hotel grounds, great location but our room was tight. Shower/tub needs refinishing. We will return. Tub & size of the room
Nothing to write home about. The view was great but the rooms were standard! I expected a bit more comfort for the price.
Everything including location from the Port of Miami, nice lobby, great restaraunt, and view from balcony! Pool was horrendous. When you go to FL the one thing you look forward to it the pool/jacuzzis. To put it in perspective, the pool water was warmer than the hot tub. Outside of the pool area needing some work, everything was great.
I was very suprised with our stay. I went into this as a vacation made very last minute and saw good reviews but figured it would just be an OK hotel. However it was a really nice place. The staff was very attentive. They book a massage for me. They set up a crib and twin bed for my 2 year old son so he could choose which he wanted. They had smart TVs which allowed us to play netflix and youtube at night. my wife and I especially liked that the hotel had many resteraunts, starbucks, pharmacy and many botique stores attached to the hotel. The pool was nice, but the only drawback is that it is situated in a way that we only got sun in certain parts of the day as the building blocked out the sun before noon. so 12-5pm the sun hit the pool. It was very close to south beath (lincoln rd). We had a car but with all the shuttle services you really could not even bother. They had busses going to many of the attractions you want, and if it wasn't uber would fill in the few gaps. I would 100% go back and do plan on making this a semi-regular vacation favorite. It also helped that there were other familes with kids for my son to play with. He had 5-10 kids to play with in the pool on any given day. ENjoy! and thanks for the memories
Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!! each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.
No good signal tv, I can not go to pool for private pool party.
Fun lively noisy location in downtown Miami We were not given the room we ordered but they did try to make up for the error.
Loved the location, restaurant and bars I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late
Hotel facilities seemed good but couldn't use many of them. Pool overrun by near-naked chemically stimulated revelers. Incredibly noisy till small hours of morning. Phones in room didn't work.
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
Location and staff Dirty, loudy, parking, people hosted.
Probably one of the better rooms I've stayed in. Spacious and clean. Room service was quick. The pool is wonderful. The restaurant options are great. If you're looking to get something to eat and enjoy some good music I recommend Area 31.
The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again! Price for parking is steep.
Fantastic views, great location, comfortable beds. Staff was incredibly friendly and helpful. Clean, nice room Our shower, nor our phones, did not work. Fortunately, we were only staying for a single night, which made the problem not a big deal. Also, pools were not heated. They have two BEAUTIFUL pools, but no one dared to be in them at all because they were absolutely freezing. A shame, really.
rooms restrant on site zuma is amazing in the heart of downtown 39 dollars a night valet and no adult pool also pull was a bit small for the size of the hotel. during spa the zen room you could hear the music blasting through the wall
Room quality, location, pool, gym, breakfast area, Lobby, In-Room dining experience was terrific. Bed linens were not soft, very rough and low quality. Pillows much to big and thick, no choices for pillows. Took one hour and three calls to get extra towels.
sijainti risteilylle lähdettäessä
Nopea ja vaivaton sisäänkirjautuminen. Huone siivottiin nopeasti ja häiriöttä. Ei turvasäiliötä. Ikkuna olemattoman pieni ja niin likainen ja maalin roiskeessa jotta ei näe kunnolla ulos. Huone erittäin pimeä. Ilmastointi niin äänekäs että ei voi pitää päällä yöllä. Sängyt epämukavia.
Sijainti huone jossa olimme niin pitäisi pikimmiten remontoida huoneen kunto oli hyvä jos kohtuullinen.
This hotel had a surprising nice lobby and pool that made me wish I had built in time for lounging poolside and enjoying a cocktail. The free cocktail ticket received at check-in was a nice perk not offered by most hotels. Additionally, the staff was very friendly and helpful. The room was clean and quiet - no noisy maids or slamming doors in the hallways. The location is great - very accessible for Brickell business environment. 25 minute mid-day taxi ride to/from the airport.
We found the staff and facilities to be excellent - very clean and well equipped rooms, and good restaurant and leisure facilities
Terrible service of front desk staff and mechanician to fix the equipment and receive customer who had phisycally difficulty in bad atmosphere of the room
huone oli ahdas mutta hiljainen ja rauhallinen. Jääkylmät lattialaatat!
Todella kätevä sijainniltaan, pääsi suoraa koneesta sänkyyn ja aamulla seuraavaan koneeseen. Huoneet hyvin vaatimattomat mutta siistit.
Hotellivaraustamme ei ikinä löytynyt hotellista, mutta hotellissa oli vapaata ja saimme huoneet..
Lähellä autovuokraamoa, sieltä oli helppo siirtyä autolle. Oli vähän vaikea löytää kun ei näkynyt mitään viitoituksia
Erinomainen sijainti aivan terminaalissa. Huone oli hyvä eikä lentokoneiden äänistä ollut häiriötä.