Miami hotellia

Plussat: Nice building.very nice staff.good room service

Miinukset: Felt outdated. Old fashioned.pool was in reconstruction. The pool that was open. Was very dirty

Plussat: Four Seasons is gorgeous but great staff makes it outstanding.

Plussat: Great location

Miinukset: We were promised roll away bed, but did not get one since they put us in a small room. Also, shower drain had hairball.

Miinukset: Housekeeping came at 9pm to change towels/ open bed: a bit late

Plussat: Everything

Miinukset: Nothing

Plussat: The bed, the service and the pools.

Plussat: the place was great and the bed was comfy.

Plussat: Rooms

Miinukset: On the evening table of one of the best hotels in the world, I had the experience of one big and disgusting insect taht you could see in any dirty environment. The management of the restaurant as well as the hotel management were not ready how to meet the problem properly :(((

Plussat: The pool was very nice and the room was comfortable. Room service food was great.

Miinukset: Service levels of the pool deck staff - they weren't happy and gave a bare minimal service.

Plussat: Exceptional property and staff extremely helpful

Plussat: The burgers but fries seemed to be bottom bits, but still good.

Miinukset: The tacos were a bit small, the fish basket a little Salty.

Plussat: I have stayed in many Four Seasons: Bali, Istanbul, Maldives (3 times), Dubai, Serengueti, Nevis, and the Miami staff was not friendly.

Miinukset: It was ZERO services. Starting from the front desk, bell boys, restaurant staff.

Plussat: It was a beautiful hotel right on the water with beautiful views.

Plussat: Out door

Miinukset: Dated and lobby has vey limited seating area wasn’t inviting at all other than front desks staff service and attitude were not to mandarin stander at all

Miinukset: Exelent servise, location, ambien

Plussat: Great customer care. You really felt like home. Great housekeeping and valet service, caring staff.. You mostly don't even need to contact hotel staff, they already think things for you and help you before you even ask.

Miinukset: No parking except valet parking, which costs a little more. But this is not a downside actually. Valet service is great so it completes the hotel experience.

Plussat: The breakfast was delicious.

Plussat: the size and view of the room.

Miinukset: We had a issue with the bathroom, leaked every time we took a shower. The water spread around all the bathroom and outside of it leaving the carpet of the room really wet.

Plussat: We have stayed at this facility and we are back because we liked it. Stay was great !

Plussat: Great location , near to the city but peaceful on the small island

Miinukset: Nothing negative to say

Plussat: Good location and lovely views. Spacious rooms and excellent service

Miinukset: Restaurant and bar disappointing for the mandarin. Pool quite small and not enough space as we could not find a lounger to use

Plussat: The customer service was amazing, from the time we were greeted by valet crew to the front desk! Everyone was great. Thank you

Plussat: The location

Miinukset: The staff are very unhelpful

Plussat: The room service breakfast was excellent.

Miinukset: The Peruvian restaurant was good but not outstanding.

Plussat: Fantastic location - close to many bars and restaurants priced from $ to $$$$ so what ever you chose - $25 in a taxi to cruise terminal (I think They also run a shuttle) - fantastic staff - great rooms - great free breakfast We stayed as part of our 30th wedding anniversary trip and they even got us a card and some Goodies - we highly recommend this hotel.

Miinukset: Nothing to dislike

Plussat: Very nice Hampton inn. Super friendly staff! More upscale compared to roadside Hampton inn's. Nice interesting views from our room, like the stripe painted building across the street. Modern furnishings. I noticed a sign at the front desk, this building is Leeds certified. Leeds means a high standard of energy efficient. Google it if you want to learn more. The traditional free breakfast associated with Hampton's. Except the breakfast was much better and offered items not seen at other Hampton inn properties. Big selection of Meats and cheeses, two different waffle batters, bagel poppers (looked like open face bagel with melted cheese and bacon crumbles), more upscale fruit, fruit smoothies made with Greek yogurt, then all the normal stuff found on traditional Hampton's breakfast buffets. The plates, eating utensils, cups are made from potato. Who knew?! Potato for that stuff! Pool area is nice, towels available in the pool area. A gym near the pool. Bar area is nice. Pool table in the bar area is in a weird location, in the middle of the tables. I would think you would catch someone in the head with your pool que. Only con about this place is the extremely firm bed. I would stay here again.

Miinukset: Bed was too firm. Everything else was great

Plussat: Location, rooms & great breakfast

Plussat: It was nice to get a free glass of wine and the breakfast buffet was great. Rooms were very clean and nice.

Miinukset: Nothing I can think of.

Plussat: How I felt right at home.

Miinukset: The comfort level and friendly staff on the spot help with questions

Plussat: monipuolinen aamiainen leikkeleineen.

Plussat: Breakfast was amazing

Miinukset: That I had to pay to park and u stayed there

Plussat: I like the breakfast and enjoy the location

Plussat: They staff were very welcoming and homely. It was like they had known me before especially vivrose Michael and her colleagues. Theo at the pool was really nice.

Miinukset: I liked everything. All the staff were very friendly. They had a superb gym. Wonderful breakfast. I recommend every traveler to Miami to give Hampton Inn a trail.

Plussat: Nice location - great variety of bars and restaurants in a walking distance, and not so far (by car) from South Beach or other interesting parts of the city. The room was good, nothing so relevant to complain about. Nice space (even for three people), big bathroom, nice shower, super clean. The staff was also nice and supporting. A nice surprise was the free coffee the entire day, and sometimes there were also free snacks to take away!

Miinukset: What could definitely change is the price you pay for parking in the hotel! US$ 28 per day seems a bit abusive! Breakfast wasn't bad, but could offer more options. Compared to other similar hotels we stayed in the past, it was a bit poor. And some of the options took a while to be refilled... About the room, the only thing that could be improved is the AC machine - it's a bit noisy.

Plussat: Check in was quick and easy rooms are big and comfortable

Miinukset: Nothing

Plussat: the staff was very helpful. The location was so perfect . The train station was with a walking distance and breakfast was delicious. I will definitely come back again.

Miinukset: The only thing I did not like was that I had to pay $28.00 overnight to park . No free parking for guest

Plussat: Location was very convenient. The view of our room (Bay - Corner King) was spectacular as well. Staff provided us with a complimentary fridge for the stuff we had (the minibar was full and chargeable for emptying).

Miinukset: Was expecting an outstanding stay with the rate given for our stay. However, defining the experience we had as mediocre would not be very unreasonable. The hotel, facility and the service were beautiful yes, but the details may drag the hotel's reputation in the future. For instance, no coffee/tea availability in the room, not being able to use the pool during night time, etc.. The breakfast can also be considered as mediocre for a facility like this.

Plussat: The staff is exceptional! The property is beautiful. We spent a quiet day at the pool, which is beautiful. Drinks at Sugar and breakfast at Quinto. Everything was fantastic. The location is excellent.

Miinukset: Great Hotel, great Location very clean and pretty

Plussat: The hotel is well situated within the heart of brickell city centre, the staff are always helpful, polite and welcoming. The room was spotless and comfy.

Plussat: The balcony was really nice and so was the little cafe in the hotel!

Miinukset: The bathrooms are not private at all, it’s literally right by the door and the toilet has a glass door, very strange. It takes about an hour for someone to get you a bucket of ice to your room. And I don’t know why anyone would install a tv that’s on the wall but over a chair, makes absolutely no sense. The room was really nice but layout was so bad. It’s not comfortable to use the bathroom right next to the door and people can walk by and see you bc the door is glass. Oh and the 18% added gratuity is insane... 3 drinks at the bar ran me up almost $70.

Plussat: Everything

Miinukset: Nothing

Plussat: Bed super comfortable

Miinukset: Bathroom no air, humidity

Plussat: Convenient location for exploring greater Miami, easy access to nearly all areas. Room was large, comfortable and clean. Facilities are excellent.

Miinukset: Reception staff could be more friendly and helpful, as their colleagues in all other areas (recreation facilities, restaurants, valet, etc) were.

Plussat: Spacious 2 bedroom suite, lovely balcony, mall access, street access.

Miinukset: AC made some noise on our first night but was fixed when I raised the issue to the front desk. Valet parking charges.

Plussat: Location and staff

Miinukset: Quality of towels weren’t good. Room was musky

Plussat: The hotel is very central and is located in brickell city center. We got a 2 bedroom residence and it was gorgeous. The food from room service was delicious.

Miinukset: The customer services from the staff was 50/50. Some staff were very warm and helpful and other staff answer the phone “hello yeh”. There was an issue with the auto lights in the room and engineering was called several times. We were traveling with a 2 year old so the lights turning on and off after 10pm weren’t ideal. When it was brought to the front desks attention the next morning no apologies were made and I was given the impression they didn’t care.

Plussat: Restaurant was fantastic. Access to mall was great. Room and toiletries fab. Enjoyed very much.

Miinukset: Not a lot!

Plussat: breakfast is good, but not everyday the same. Should have more options for long stay. Far from fresh market, not easy to get grocery.

Miinukset: Room is clean , air condition temperature is good.

Plussat: Everything

Miinukset: Bar AND restaurat closing because a system failure.

Plussat: Clean, location is great and staff were helpful!

Miinukset: The breakfast was limited

Miinukset: Only one thing I was disappointed with the iron was not up to my standards. Need to invest in a proper iron.

Plussat: The staff was good, especially Nicky shout out to her, she was so helpful and welcoming. Thanks Nicky. And Nicky my daughter is still on YouTube

Plussat: breakfast was great location was perfect

Plussat: The staff were helpful and I loved the location it is right near to the mall which had everything.

Miinukset: The location and the staff.

Plussat: Located in front of the mall this hotel offers comfortable suites The breakfast is a plus and every single employee was kind to my family

Miinukset: They couldn’t arrange to accommodate a crib in the room claiming there wasn’t enough room for it. The hotel room was extremely spacious

Plussat: The Hotel provided free scheduled shuttle to and from Dolphin Mall, the Lobby was so clean and smelled fresh (Loved that), there was a microwave in the room and the breakfast was more than expected and they gave complimentary breakfast for the first day. The staff was so helpful and kept everything clean and organized. I really enjoyed my stay.

Miinukset: These issues were beyond the Hotel's control but someone on the floor was smoking Marihuana in their room and there was a couple on the floor having a serious argument that the security was called.

Plussat: Very clean friendly staff especially the staff at the restaurant

Miinukset: Can’t think of anything

Plussat: Very clean

Miinukset: The sauna whirlpool was cold

Plussat: Rauhallinen

Plussat: Location Swimming pool

Miinukset: Room interior Elevators

Plussat: Great location

Miinukset: Not my style as far as room décor. A bit dated for my taste.

Plussat: I absolutely love the staff. My room was clean and service daily as I expected. I am overly impressed with the staff at the hotel restaurant. I was cold in the restaurant. The host got us warm blankets. It made our night. I was able to eat and drink in a fine dining restaurant, with a warm blanket from housekeeping. This was a FIRST in my life. Our service was amazing. Nice young man.

Miinukset: It didn’t dislike anything

Plussat: Location, vibe, staff.

Miinukset: Crazy street pedestrian intersection. Be careful!!!

Plussat: Centrally located and pool was long and beautiful

Miinukset: Parking to expensive

Plussat: We upgraded to a corner suite. Double aspect. Really spacious and with a large bathroom. Pool area is good. Three pools and double loungers overlooking the bay/Brickell Key. Great location away from the hustle and bustle of South Beach but 10 minutes in a taxi if you need a South Beach fix. Super friendly staff. Excellent hotel. Looking forward to returning.

Plussat: Lovely hotel, great staff who go above and beyond!

Miinukset: Dirty towels and pillow cases was not changed.

Plussat: The staff was very friendly and helpful.

Miinukset: The facilities were so old and outdated. The couch and curtains in the room were dirty. Tried to go to the spa and all spaces were filled for the entire day.

Plussat: friendly staff, nice room, good location

Miinukset: to get to the spa (and/or the workout room), you need to walk down a flight of stairs, walk thru an entire level of a parking garage which is super creepy and doesn't set a great mood...also, roof top (50th floor) pool was closed the entire time

Plussat: I was charged 3 times at this hotel . They said it’s an it error . Up till today . They haven’t refund the other two charges they claimed to be an error. I’ve reported to them and to booking.com .my bank sent information in this regard.nothing have been done .poor customer service.unproffesional behavior. Why charge my card for 3 transactions against 1 night only ? Very suspicious.

Miinukset: Like I explained above . I have never experienced such transactions before. What if I wasn’t getting alert ? Will they admit that they charged me 3 times ? And when I raised the issue. What have they done till now ? To rectify? Nothing. It’s shameful.

Plussat: The food was lovely in the restaurant for dinner. The room was also very comfortable and clean. The staff were extremely lovely in all parts of the hotel even just in passing!

Miinukset: The breakfast was pretty awful for a 5 star hotel. Although the dinner was lovely the wine selection wasn’t very broad and the air con was beyond cold. Wow! As this was booked for a birthday, the offering was pretty poor. It would have been nice to have been offered a better view or maybe a glass of champagne, just to make us returning customers. Regarding the room, the products were pretty poor and the balcony space not very luxury. Pretty dull. To summarise, great staff, great food overall, decent room, however not worth the price.

Plussat: The pool area is fantastic and rooms were very spacious

Miinukset: Rooftop bar was closed for renovations, but that happens

Plussat: Easy access from the airport, but close to other locations. Very well equipped room and friendly staff.

Miinukset: More variety on breakfast would be nice.

Plussat: Staff was very friendly and super accommodating! Second stay here! bonus points for remembering me and making me feel just as welcome as the first time!

Miinukset: Breakfast selections...Need more choices.

Plussat: I liked everything except the same breakfast menu every day. Staff were polite and helpful. Free shuttle to and from airport and malls. Rooms are great with comfy clean beds. Pool warm, full gym and a laundry room. I will stay again if I have to.

Miinukset: Everything about the stay at Element was great. Download the Lyft app and your transportation worries will be taken care of. It was basically the same thing every day at breakfast. Perhaps they can add some watermelon and pine to the fruit choices along with some sausages. The televisions screen lighting were somewhat dark and no option to brighten it.

Plussat: Location

Miinukset: Food

Plussat: Spotlessly clean, modern, really nice breakfast, quiet, complementary shuttle bus to airport, very nice adjoining restaurant with discount for residents, gym and swimming pool

Miinukset: Unsecured wi-if connection, shuttle bus service was not mentioned by check in staff or mentioned in any literature anywhere that I saw. I only found out about it by chance. This is a great free service that the hotel provides so why don't they tell people about it?

Plussat: The staff were friendly, the breakfast was lovely and the hotel was clean.

Plussat: The room was beyond my expectation. Beds were comfy. I like the green thinking and awareness for nature. So the lights are automatically shut out when leaving the room, paper towels they provide was made of a special material i think.

Miinukset: Breakfast had for me no variation.

Plussat: The room was beautiful and spacious. The bed was comfortable. Excellent shower. Breakfast was delicious. We like the fact that they had a restaurant attached to the hotel. It was a little pricey but the food was excellent!

Miinukset: No.

Plussat: Very clean modern hotel. Staff was great, breakfast was excellent, room was very spacious and bed was super comfy.

Plussat: This hotel exceeded my expectations. Location is great! Very clean. Luis at the front desk, is very customer service oriented and has that personal touch that makes you feel right at home. This hotel is close the malls and they offer a shuttle service. The room felt like a touch of home, everything was provided and the staff from housekeeping was also very efficient. A definite must.

Miinukset: I thought the breakfast could’ve included scrambled eggs, it was ok. I suppose a great kitchenette located in the room, compensates for the average breakfast. It doesn’t really accommodate for the healthy but definitely for the majority, who enjoy pancakes and sugar. We had the option to cook.

Miinukset: 40 mins to the beach because of traffic

Plussat: Breakfast was good. Kitchenette facilities. Hot shower.

Plussat: Location. Close to malls and restaurants.

Plussat: The Location is Great ! Tha Staff is very nice

Miinukset: The Breakfast included.. I had to go outside for breakfast because I stayed for one week and its impossible to eat the same food every day. The don’t vary the Breakfast menu. And the Quality of the food is very poor, specially the meat (beacon, sausage )

Plussat: Nice selection of food.

Miinukset: The was not hot.

Plussat: Very comfortable room

Plussat: Good breakfast, cleanliness. Huge closet but lacked some additional drawers.

Miinukset: Needed additional drawers. Did not have security box.

Plussat: Breakfast was delicious :) Staff was very nice and accommodating and rooms were very clean

Miinukset: Nothing

Plussat: Cleanliness

Miinukset: AC filters dirty

Plussat: WE did not have breakfast. WE had to be at the airport at 6:00 am and breakfast starts at 6:30am although the MOD offered us fruit and tea.

Miinukset: The fact there is a $6 charge per package sent to the hotel.

Plussat: I was comfortable in every way!

Plussat: Great value. New property, very clean and comfortable rooms. Superb location

Plussat: The hospitality and location. Breakfast are free.

Plussat: Modern appointments, plenty of room to stretch in the rooms. Great bold coffee for breakfast downstairs. The staff was very helpful answering questions about the area and where to dine.

Plussat: Love everything about this place. I’ve stayed here about five times at different times of the year and the service is always consistently amazing. By far my favorite place to stay in whenever I visit Miami/Brickell.

Plussat: Everything stylish, clean and amazing staff.

Miinukset: Nothing loved everything would stay here any time i travel to Miami

Plussat: Comfort and location.

Miinukset: A/C was noisy. Had to close bedroom door to mitigate sound.

Plussat: Everything

Plussat: Saimme viihtyisän kahden makuuhuoneen huoneiston neljän hengen seurueellemme. Huoneisto oli oikein siisti ja näkymät parvekkeelta olivat huikeat. Henkilökunta oli ystävällistä ja avuliasta. Laukut kannettiin huoneeseen ja hotellissa oli hyvin toimiva valet-parkki. Olimme vain yhden yön emmekä käyttäneet allasaluetta mutta se vaikutti viihtyisältä. Lähistöltä löytyy kävelymatkan päästä ravintoloita, mikä sopi meille hyvin. Aamiaisen teimme huoneessa. Menisin uudestaan.

Plussat: Hotel perfect . Fantastic well equiped suite.

Miinukset: I liked everything.

Plussat: The location was great and the staff very friendly and helpful. I liked having a washer/dryer and full kitchen.

Miinukset: Our room had a gross smell, faint at first but it got stronger, although everything looked and seemed very clean. Maybe something in the garbage disposal or under the fridge. Anyway, we didn't report it because it was faint the first day and we weren't in the room very long. By the third day, it really was bad when we walked in. I did report it at checkout so they would know and the staff were very good and even took off the charge for a day of parking to help compensate us.

Plussat: Everything everything

Miinukset: Everything

Plussat: Location!!!!!

Miinukset: Not enough mirrors in the room

Plussat: The property is located in a beautiful spot! Right in the center of the city with lots of huge buildings all around! Gorgeous sparkling pool and hot tub. All upgraded and well maintained!

Plussat: I loved everything about my stay. The staff was friendly and gracious, and the apartment was just perfect in terms of, layout, cleanliness and location. I loved the ocean view and enjoyed the balcony. The rate was the best in the area!

Miinukset: One thing I was not particularly happy with was the way they are in the room seemed to blow on top of my head, causing me to wake with a headache. Still, I would stay again, if I had to sleep with my head under the covers. LOL

Plussat: My wife and I enjoyed staying at this wonderful place. The rooms were a great size and wonderful views.

Miinukset: The hotel was making upgrades at the time of visiting and I can't wait to see the changes that were being made. I would like to come back and visit to see the improvements.

Plussat: The modern design and quietness of the facility

Miinukset: Accommodation did not come with breakfast

Plussat: very clean and comfortable

Plussat: Look and feel of the hotel

Miinukset: No concierge to help with my bags.

Plussat: Design of the rooms and how spacious it is

Miinukset: N/a

Plussat: Great staff and very comfortable beds

Miinukset: Food selection at the cafe was very limited.

Plussat: I like the contemporary design of the Aloft chain. Beds are very comfortable, rooms have good space. Staff was friendly and helpful. Free parking is nice.

Miinukset: No.

Plussat: Clean safe and quiet

Plussat: It was clean and close to restaurants.

Miinukset: It was very dark in the room. There were no overhead or reading lights. It was farther than expected from the airport.

Plussat: Clean, well organized, efficient, great value

Plussat: The location and cleanliness and the fact that there are a variety of places to eat from close by.

Miinukset: I didn’t like the fact that the bathroom/toilet door didn’t have a lock and because it’s a sliding door there is a big space left and there little privacy when you’re in there.

Plussat: I liked the unexpected upgrade to a corner unit. And how pleasant, helpful and friendly the staffs were.

Miinukset: a microwave and at least 2 water bottles per room.

Plussat: Convenience to airport. Clean and comfortable

Plussat: The breatfast was great!! The location was okay, however the cab driver from the airport didn't know where the hotel was.

Miinukset: Nothing.

Plussat: Everything was a great place to stay!!!

Miinukset: Shuttle was very expensive!

Plussat: Staff was great, food was excellent,

Miinukset: N/A

Plussat: Location and room

Miinukset: Nothing

Plussat: Easy to get to, very clean and friendly! Close to cruise port and we could leave our car their over our cruise!

Miinukset: N/A

Plussat: Aamupala oli positiivinen yllätys - kuntosali Ok ja kiva kun se oli . Mukavaa Ulkotilaa ei voitu hyödyntää, koska oli niin kylmä ulkona

Miinukset: Iso perhepuolella 5henkilöä - Varavuode oli surkea - ei edes peittoa ja ilmastointikone piti hirveetä meteliä

Plussat: The room and facilities were clean and modern. Very friendly staff.

Miinukset: The location was a bit far from everything.

Plussat: Very friendly staff

Miinukset: Pool could be better. As could the gym.

Plussat: Second time I stayed at this hotel, I like it very much

Plussat: Everything except the pool area the staff was super friendly and nice

Miinukset: The pool area

Plussat: Room was clean.

Miinukset: We were given a room with elderly accessible bathroom that we didnt liked at all.

Plussat: Before booking I did look at others reviews. one said that had a great view of the cement factory, I did not see that as I was on the ground floor and I did not come to Miami just to stay inside and look out the window all day. the thing about being in the industry area made it easy getting in and out on the road. The Free Breakfast. I took the Tortilla, put eggs and sausage (the pork, as they also had turkey), added salsa, spinach lettuce, and cheeses. the waffle I took some of the chocolate chips and put them on my waffles. the oatmeal was a bit runny, and brown sugar (but seems like everywhere it is runny way, this happen to be less runny than others). they had cereal. drinks are water, orange juice, coffee, hot water (maybe for tea), apple juice, Milk, skin milk. They have an out door dining area, it was great as everyone seem to have kids, so no smokers there. I'm not sure if you can smoke there or not. I like to eat out side when it is nice out, just hate it to be ruined when some one lights up a cigarette or cigar. I didn't have much interaction with the staff, but what little I did they where nice. they do have a small convent store, price are high, but nice to have in a pinch.

Miinukset: they however didn't have any sprite, 7-up, mist, type of drink in their little store This would be bad if you wanted to walk to places, but uber/lift/taxi would be your key.

Plussat: Bed

Miinukset: Nothing

Plussat: The staff is very kindly

Miinukset: Nothing

Plussat: Great staff

Plussat: Bed was really comfy and the room was very spacious and nice. We only stayed one night to hop on our cruise the next day. Perfect hotel for that. Didn't care about the view or the amenities.

Plussat: The room with a kitchen

Miinukset: The shower was open. I didn't like not having a door on the shower,it was cold

Plussat: The overall decor of the hotel and our room was very nice for the price. We enjoyed having breakfast in the spacious dining area. Parking was convenient and the location was close to our weekend destination.

Plussat: Good location next to the mall. Rooms were clean and comfortabke

Plussat: The cleanliness

Miinukset: We booked a few months in advance for 2 queen bed suites and when we arrived at the property, they gave our room away for an “emergency”. I thought it was unprofessional that we booked for a double queen suite and got a king suite and had to place another person on a roll away bed.

Plussat: Everything

Miinukset: Hotel was great

Plussat: As soon as we arrive the staff was courtesy and well informed. The complimentary evening event was excellent. our room was more than we expected. I will definitely be returning even if it for a weekend get away.

Miinukset: there are no complaints at this end. thank you

Plussat: This hotel is perfect if you are going shopping at the Dolphin! You can go walking!! The room is big and so well equipped. You have everything in there, but I didn’t use anything. There is a restaurant to hace dinner. We went directly from the airport to the hotel at night.

Miinukset: Maybe the personal is not that nice as I expected.

Miinukset: The only thing I didn’t like is the noise on the floor travels all through the room

Plussat: The hotel is very clean and rooms are modern. Good location and quiet at night

Miinukset: Pillows are very soft providing very little support. I requested firmer pillows, they said they would switch the feather pillows for foam pillows but they did not, they sent 2 extra feather pillows instead. Ended up with pain in my neck since I need firm pillows. They held $600 USD in my credit card for a 2 night stay. This is besides the final payment that was made at check out. My bank informed me they put on a 15 day hold on the money. I have tried to communicate with the hotel via the booking assistant without any success. I'm not using their services in the future.

Plussat: Close to the mall yet not to far from airport. Perfect place for one night.

Miinukset: The lobby was dirty, chips on the floor etc. our room was not clean! The tile floor was dirty and the carpet needed a steam clean. I was shocked that a hotel chain would be so dirty! I thought Hilton was a good name? I wouldn’t stay again honestly because of the cleanliness.

Plussat: Location and well appointed.

Miinukset: Shuttle to mall in rain nit possible. But taxi is cheap. So small inconvenience.

Plussat: Breakfast staff and front desk were helpful- location was great

Miinukset: Housekeeping was poor, beds weren’t made everyday, room was not vacuumed and kitchen area was not cleaned daily . Overall poor rating

Plussat: Cleanliness and Location!

Miinukset: The long wait for the room

Plussat: Very good breakfast and clean rooms.

Miinukset: I was happy in this hotel

Plussat: Nice Breakfast, comfy room,

Miinukset: Why did I pay extra for parking?

Plussat: Vastaanottomme yöllä

Miinukset: Parivuoteen lakana ei tainnut ollut vaihdettu: karvoja

Plussat: Food was great. Chicken and Waffles Excellent Breakfast spread. After a 9 hour flight it is a great location for an overnight stay and to catch an early morning flight. Excellent Quality and comfort. Clean Comfortable beds.

Miinukset: Shuttle services should be every half hour instead... we would have relaxed a little longer at the hotel without having to rush to the airport and spend the waiting time there.

Miinukset: The room has coffe/tea maker but without water. No mini bar. At 9 o' clock in the morning the breakfast is very poor.

Plussat: Room, breakfast

Miinukset: Have to pay extra to park

Plussat: I liked the welcome that I received. It was excellent. My phone charger didn't work in the room, and the front desk clerk helped me by charging it for me as I had to reach my family. The breakfast was very nice. I really enjoyed the stay.

Miinukset: The carpet in the room causes for me allergies. And the fact that I couldn't update my points for staying at the Hyatt Place.

Plussat: Location. 2 minutes from the airport.

Miinukset: Poor relative value for the money

Plussat: Breakfast was heaven. And the bed too.

Miinukset: Nothing. Everything was ok.

Plussat: Very close proximity to airport with free shuttle. Staff were welcoming and accommodating.

Plussat: Everything great location

Miinukset: Not enough time there

Plussat: Everything from the staff to the hired was wonderful.

Miinukset: Nothing

Plussat: Customer service, the rooms were very nice and clean. The pool is great!

Plussat: The room, the shower, the rooftop area, location, everything

Plussat: Good Location. This is a business hotel. It´s a comfortable room, but pretty much just a sleep/get up and go experience. You must be clear on that. That being said, bed is very comfortable, room size is above average and shower is good.

Miinukset: Amenities in general could be better.

Plussat: I really liked the way we were received at the hotel. They were very welcoming and even gave us a great room with an amazing view that was better than we had expected. My wife and I spent most of the time in the roof by the pool as it had amazing views.

Miinukset: none.

Plussat: The most thing that the staff were help full, the hotel location and the hotel was clean. The hotel is save for my family, which is the most important.

Miinukset: Please note that I chocked of the parking cost is too expensive for the accommodation It cost 40$ per day, which is not reasonable. which may be next time I will thing carefully for the reservation. Kindly note that up to date I did not get my refund payments and it pass more than 3 weeks, and the receptionist told me that after 2 weeks I will get my refund in my account. Regards.

Plussat: Rooftop pool & the DJ

Miinukset: No

Plussat: Good location Excellent service and courteous staff

Miinukset: Expensive parking

Plussat: Beds extremly comfortable.

Miinukset: Coffee maker didn't work properly. Not enough coffee in room. Small microwave would have been nice.

Plussat: Great rooms Rooftop bar and pool Proximity to Miami Mover (metro)

Miinukset: Location - a little way from Biscayne centre - but that was due to lack of research on our part. Miami Mover was brilliant and took us to Biscayne in 15 minutes.

Miinukset: No

Plussat: Pool on rooftop was great!

Miinukset: Nothing to dislike!

Plussat: Comfortable beds.

Miinukset: The actual pool doesn't match the picture on the website. It was a lot smaller.

Plussat: Great and friendly staff, amazing location..

Plussat: The location

Miinukset: The parking

Plussat: I really enjoyed my stay here, not only because of the friendly staff throughout, but also for its excellent location. You even have a 7 eleven a block away. I was able to use the gym daily and go for a run outside with a gorgeous oceanside view, which was great. I loved this aspect because I was able to start off my day with the right energy and frame of mind! On business trips, I think this is very important. As for the accomodations, the bed was quite comfy, the room and bathroom quite large and I had a room with a bay view with a balcony on the 14th floor, so that was very nice as well. The breakfast is particularly good. I recommend the pancakes and Cuban Benedict eggs. The staff at the cafeteria is super friendly too! I will definitely be back here for any business trips to Miami.

Miinukset: The hall on the 14th floor was a bit loud at times, especially at night.

Miinukset: The service on one morning was terribly. I ordered breakfast and waited for 45 mins. I then complained and was not advised as to when breakfast would be ready. I then walked out after offering to charge the coffee to my room. I was later offered a free lunch or dinner, I had already felt discriminated against, and therefore did not take up the offer.

Plussat: Excellent location

Miinukset: Heard others in the corridor at 7 in the morning

Plussat: The view,customer service, food, the room,

Miinukset: The parking was not good

Plussat: the bed is super comfortable

Plussat: Everything... staff,location,cleanliness...

Miinukset: Everything was great

Plussat: view of 18th floor

Miinukset: tee and coffee (1 coffee 1 tee choice possible) at mini baar; more tee could make more happy

Plussat: Location, cleanliness and pool on the rooftop

Miinukset: Cold flor and no slippers in a room

Plussat: It’s one star hotel

Plussat: Very good service ! Good restaurant too with pretty good service by Juan Pablo and all the team

Miinukset: Nothing