Miami hotellia

Plussat: The service at four seasons is exceptional in every area. An amazing experience.

Miinukset: Everything was perfect

Plussat: Amazing staff, great dinning

Plussat: Everything

Miinukset: Nothing

Miinukset: Exelent servise, location, ambien

Plussat: The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch

Miinukset: You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.

Plussat: Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times.

Miinukset: The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.

Plussat: Door staff and reception were very competent.

Plussat: The room service breakfast was excellent.

Miinukset: The Peruvian restaurant was good but not outstanding.

Plussat: Location, cleanliness

Plussat: The location for me is really great. I am a Diamond with Hilton for many years and have stayed at many of their properties. This is not your typical Hampton Inn at all!!! This is easily the most beautiful and well designed Hampton Inn I have ever been to. Almost every Hampton Inn looks alike and those of you who travel a lot know exactly what I mean. This one is totally different in look, feeling and design and has a staff more like you experience in a regular full-priced Hilton. I highly recommend this Hampton Inn if you are in the area and for me, this is my go-to hotel for my frequent Miami business trips.

Miinukset: Terrible service of front desk staff and mechanician to fix the equipment and receive customer who had phisycally difficulty in bad atmosphere of the room

Plussat: This hotel had a surprising nice lobby and pool that made me wish I had built in time for lounging poolside and enjoying a cocktail. The free cocktail ticket received at check-in was a nice perk not offered by most hotels. Additionally, the staff was very friendly and helpful. The room was clean and quiet - no noisy maids or slamming doors in the hallways. The location is great - very accessible for Brickell business environment. 25 minute mid-day taxi ride to/from the airport.

Plussat: The hospitality and location. Breakfast are free.

Plussat: Free parking, WiFi and breakfast Clean Great breakfast

Miinukset: More lights (ceiling lights be nice)

Plussat: Rooms and beds were amazing

Miinukset: The staff was never around . Took 40 minutes to check in. No one was around

Plussat: It is a good value for money and not very far away from most of the key tourist places . There are some good restaurants nearby for Lunch and Dinner . The breakfast served is good .

Miinukset: The layout of the room is definitely a let down . The glass wall in the bathroom needs to be changed . You can see the movement of the person through the bathroom glass wall .

Plussat: Good staff members. Complimentary breakfast with various options. I Would come Back.

Plussat: Location, service, new!!!!

Miinukset: Nothing

Plussat: Location

Plussat: Hot water has to run for 15 before it gets hot in shower

Plussat: Loved this place: Spacious room, cleanliness, friendly staff, complimentary breakfast! Perfect place for family with kids.

Plussat: The breakfast, amazing room, very spacious,

Miinukset: The sofa bed mattress

Plussat: good location near cruise ship terminal.

Miinukset: full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.

Miinukset: My room was ready when I arrived.

Plussat: Staff Room Location

Plussat: Clean, Convieniently Located

Miinukset: Nice accommodations and comfy bed!

Plussat: The breakfast was slightly different every morning and the staff was amazing. Everyone was extremely friendly and fun to work with. I booked through booking.com

Miinukset: Letting the booking companies know that they charge for the first night one night before you get there as an authorization hold, then when you get there then charge you again for incidentals per room per night... that was $400 dollars that I didn't have access too in addition to the $1031 hold on the first night BEFORE you get there... it made a mess of the trip and we couldn't do the things we wanted to because all of our monies where held in limbo for a week. :-(

Plussat: Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami.

Miinukset: There was nothing that we didn't like!

Plussat: The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.

Plussat: Nice modern clean facility. Great rooms.

Miinukset: Hour long wait in the business center just to collect a package.

Plussat: Location to cruise terminal.

Miinukset: $ 43.00 a night to park your car. Ridiculously expensive.

Plussat: Restautant, room comfort, service

Miinukset: Fire alarm at 1:30 a.m

Plussat: Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!

Plussat: Location. Fitness center.

Miinukset: Room was dark plus the vanity lights in the bathroom stopped working while we were there.

Plussat: Very modern facilities

Miinukset: I arrive at 9:00am and they charged me an entire extra day to give me the room before 3:00 pm

Plussat: location, amenities, comfort, balcony, cleanliness, friendly staff

Miinukset: language barrier

Plussat: The hotel is very central and is located in brickell city center. We got a 2 bedroom residence and it was gorgeous. The food from room service was delicious.

Miinukset: The customer services from the staff was 50/50. Some staff were very warm and helpful and other staff answer the phone “hello yeh”. There was an issue with the auto lights in the room and engineering was called several times. We were traveling with a 2 year old so the lights turning on and off after 10pm weren’t ideal. When it was brought to the front desks attention the next morning no apologies were made and I was given the impression they didn’t care.

Plussat: The hotel and room were good. The shower has no water pressure. If they fix this I'll give them 5 stars

Plussat: Everything

Miinukset: Bar AND restaurat closing because a system failure.

Plussat: Close proximity to metro station, restaurants and grocery store. Hotel has parking at rates cheaper than public garages...self serve (if available) and valet.

Plussat: Location was great. New rooms.

Miinukset: Shower was clogged. Not enough towels

Plussat: Everything

Plussat: Great location that is close to everything. Chic hotel

Miinukset: They made us wait 30 minutes in the lobby for a room even when we arrived after the checkout time. And they probably put us in the worst room of the hotel after all that trouble.

Miinukset: The hotel room was nice and staff was courteous. However the food was terrible. Breakfast was expensive and disgusting.

Plussat: We were the first guest to stay in our room, hotel was brand new, that was a cool point. Love the feel and atmosphere. We are in our mid twenties, excuse me, late twenties lol. we rented for the night, for a staycation, we are parents needed a break, and the Atton was great.

Miinukset: I think the pool could of been a bit better, it's a small infinity pool with a nice view, has a bar and seating area, it's family friendly, but i can see how awkward it would be if it was full of adults relaxing and kids running around screaming. I wouldn't bring my kids here for a family stay. Just me and my husband, definitely. I'd rent here again.

Plussat: The roof top pool and polite employees

Miinukset: A/C

Plussat: Very clean, excellent location, overall I could say I made a great choice

Miinukset: HIDDEN FEES AT CHECK OUT... The hotel was at a great price.. But during checkout they add all these fees nobody told you and you have to pay them... I paid like 35 dollars in fees for ONE night... If you are spending more nights, just multiply the fees. One fee is valet parking (they don't give you a parking space) so you have to leave your car in valet. The other fee is "amenities use" COME ON!! This fee was the one that I feel was not right... First of all, I DID NOT use ANY of the amenities, it was a one night stay. The should include this in the price... So the thing is that for 35 bucks a night additional to what they advertised, I could have gotten a MUCH better hotel. Hope this review helps...

Plussat: Apartment was spacious, housekeeping did decent job of cleaning even though we had to call once or twice for extra towels. Location was great, downtown/ Brickell area with a lot of restaurants and bars close by. Nice kitchen. Nice balcony. The staff was responsive when we needed them.

Miinukset: The beds were terrible, I slept in the bed a couple nights then slept on the couch the rest of the stay. Beds had no cushion just felt like sleeping on springs half the time. The couch was more comfortable. No way i could have slept the whole week on the bed without having back issues. Had to pay for parking $25/day and they tried to charge for a week even though we returned the rental car the day after we got there. They did take it off the bill though.

Plussat: The location was great, the staff was nice, the room was wonderful everything we needed was there. The restaurant/bar was great. Best drinks we had in miami..

Miinukset: Upon arrival we noticed the blinds in front of the balcony was broken we called and the young lady politely apologized and said she would send someone right up.. we left the building and notified guest services that it was ok for them to go inside the room to fix the blinds. We returned thinking we can watch the sunset but the blinds waa still broken. Called back to front desk and same as b4 a great apologies but no one came we ate took a a shower and still noone. Called again and they said the ppl to fix it had gone for today. Never fixed it

Plussat: Canas restaurant had great food

Miinukset: Billing. they charged my card for 4 different things when I got home. The woman was great resolving but should have not had this issue as it was reviewed at checkout

Plussat: Location, location, location...and the staff was nice and friendly. Rooms could use a little more attention to the cleaning (*dust. But over all it was a good place to spend a few nights with a great view. Pool was great as well overlooking the bay,

Plussat: Updated

Plussat: The room is spacious

Miinukset: The restaurant is not very good. The menu is very limited and the lady waitress is rude when you have breakfast included. They even cannot provide pineapple juice even it is in the menu.

Plussat: Prime location in the financial district. The hotel is gorgeous with great views from the rooftop pool that become even more amazing at night. The Visitor Center, Trolley, and Trams are within walking distance making Miami very accessible!

Miinukset: It's a very big building so house keeping did not get to our roomtillveey late in the afternoon but other than that everything was fine.

Plussat: It's a great location - easy walk to shops, restaurants, and local transportation. And the pool area and fitness center are fantastic!

Miinukset: I think there are still a few growing pains that this new property is going through (e.g. my requested turndown service never happened), but I'm sure these will be worked out in time.

Plussat: Location, and room.

Miinukset: I would have liked more breakfast choices inside the hotel. Parking was very expensive

Plussat: Location! Great view!

Plussat: The men that was working behind the hotel fixing on the pipelines and renovating was very polite friendly and helpful unlike the employees that worked at the hotel

Miinukset: The location was busy and loud all the time do to upgrades on the rush and pipelines they would even give me a courtesy ride to a car shop after my car broke down in their loading zone I drive from South Carolina and they threatened to tow my Damn Car

Plussat: Location was excellent

Miinukset: Breakfast

Plussat: Room was always clean and organized, the restaurant might have been the best food I found in Miami, and every employee was nice knowledgeable

Plussat: Very good experience with all staff members

Miinukset: no

Plussat: Modern, cool, hip--like all W Hotels. Unlike some, there wasn't loud music playing at 3 am at the upstairs club. View is great. Gym is good, but a bit of a haul to get to as it is in a different building.

Miinukset: Hotel messed up my bill quite badly and overcharged me by about $500. Only attempted to resolve after I had to intervene at check-out and again over the phone (and I still haven't seen the final refund come through via the bank). Additionally, while I was having dinner, the bartender at the restaurant came up while he was on Skype with his son and was like--"look at this beautiful woman eating by herself!" It felt a bit invasive.

Miinukset: Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves

Plussat: The W Miami is a beautiful hotel with amazing amenities. The rooms are luxurious with king size beds and large bathrooms. The fitness center has all the machines needed for a good workout, and a hot tub for after the workout. There is a large pool on the 15th overlooking the bay. I can't wait to return.

Plussat: Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.

Plussat: Location and pool.

Miinukset: Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.

Plussat: Amazing room, will definitely go here again. Staff was helpful in providing a room when Amoma failed to make a reservation for the hotel. If you are booking a hotel room from kayak through a third party, buyers stay away from Amoma!

Plussat: Pool,location,bed itself was nice.

Miinukset: Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.

Plussat: I went with my boyfriend who lives in Colorado and we try to find as much time to see each other and make it the best we can. We were treated so amazing thanks to George and Marco. I had the best weekend with many thanks to them and we will definitely be coming back :) THANK YOU!!!!

Plussat: The hotel and atmosphere were great. The best service were the bell hop and the valet service.

Miinukset: Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.

Plussat: Location is great. Friendly staff.

Miinukset: Reception lobby too small and crowded. Walls too thin.

Plussat: The location, the size and quality of the room and bathroom, the courtesy and skill of the staff.

Miinukset: We liked it. We'll come back.

Plussat: Rooms are spacious Staff is friendly Food establishments are nearby

Miinukset: The only issue is when you're trying to exit the hotel during rush hours, 36th Street is pretty congested.

Plussat: Ambience and cleanliness

Miinukset: Need more gym equipments. Elevator is very very slow.

Plussat: Free shuttle to/from airport Nice pool area Newly opened Located close to airport Friendly staff

Miinukset: Bare ceiling construction style makes look unfinished Rooms feel a bit stark

Plussat: Came for a weekend trip, just stayed one night. Nice building, pretty decorations. Staff was nice, great complimentary hot breakfast. They share a pool with the place next door, and we took a nice night time swim. Rooms were clean and tidy, nice to have a mini fridge and other kitchen things. Location was okay -- not great but not too far from everything. Overall was an excellent visit.

Miinukset: We asked to check in early, and they said we only could if we joined their program -- not a big deal, but clearly rooms were clean and ready but they didn't want to let us in a few hours early unless we joined up.