Concierge floor problem
They food and service were good on the Horizon floor.
We were traveling with our 12 year old,who is very well behaved. We were told by our waiter that the 7:00 hour was drawing near and my son would have to leave the lounge. Which we obeyed every night and made our son leave the lounge. But on our third night, for some arbitrary reason,the horizon lounge manager let other children stay in the lounge passed the curfew hours, after he had requestied our son to leave. We questioned him and he flipped flopped with his story and then announced that all children were allowed to stay in the lounge for the rest of the week due to the Easter holiday. We just didn’t like when some people aren’t made to obey the rules and the manager fails to enforce them.
Overall experience of staying
The Customer Service provided.
Top quality luxury hotel
Horizon Club views Excellent staff
Having to leave
Breakfast buffet was sumptuous.
My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Shangri-La Hotel, Sydney sijaitsee keskustassa, ja Museum of Contemporary Art ja The Rocks Markets 10 minuutin kävelymatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, limusiinipalvelu ja tietokonepiste. Tämä hotelli tarjoaa asiakkailleen 1900 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet ja kokoushuoneet.
Perustuu 15 451 arvosteluun
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