Amora Hotel Jamison Sydney

Handy to where we had to board the ship

Problem with room check in and room key

Breakfast staff were great

Sauna and steam room out of order...

The location was fantastic as it was easy to get anywhere we needed to go. Given the location the price of the hotel was very good.

The staff at times were very difficult to communicate with because they did not understand English the hostess in the Croft (small asian woman) was the most frustrating and tended to not listen and would start to cut you off when she was getting frustrated by her own inability to understand what we asking. The front desk staff were also uninformed telling us the sauna did not work when it did and giving us a wake up call 10 minutes later than we asked for. We also were very unimpressed by the 1 percent surcharge on credit card transactions that we were not informed about prior to our stay and really frustrated when we could not pay by debit because your hotel has no facility for that ability when the debit card is from another country. The customer should never have to pay for a company's lack of service.