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Erinomainen

maalisk. 2019

9,1

Excellent staff with one exception in lounge/bar on 36th floor. Waiter addressed me as "Boss", failed to give menu, did not mention kitchen was closed until I ordered and did not get drinks in timely manor. His poor performance stands in stark contrast to the rest of the staff. Good breakfast buffet and health club.

Better lounge experience
OK

jouluk. 2018

5,1

Poor check in service

Room

Poor check in service
Erinomainen

marrask. 2018

10,0

Best hotel ever

with good price this hotel was far the best hotel I've ever stayed. Staffs were super nice. I told at the front that it is the first day of my honeymoon, they gave me a room with better view (maybe?) I mean, superb view with both harbour bridge and Sydney opera house. They even sent us complementary champagne and a box of chocolate. Loved it so much! thank you Shangri-la staffs!

Nothing I didn't like
Erinomainen

syysk. 2018

10,0

Great Hotel...

• Exquisite Views/High Floor • My Package included Breakfast, Tea Time & Drinks/Snacks • Friendly Service • Great Accommodations • Close to the Ferries • Luxury Feel

• Exterior is dated
Erinomainen

huhtik. 2018

8,2

Concierge floor problem

They food and service were good on the Horizon floor.

We were traveling with our 12 year old,who is very well behaved. We were told by our waiter that the 7:00 hour was drawing near and my son would have to leave the lounge. Which we obeyed every night and made our son leave the lounge. But on our third night, for some arbitrary reason,the horizon lounge manager let other children stay in the lounge passed the curfew hours, after he had requestied our son to leave. We questioned him and he flipped flopped with his story and then announced that all children were allowed to stay in the lounge for the rest of the week due to the Easter holiday. We just didn’t like when some people aren’t made to obey the rules and the manager fails to enforce them.
Erinomainen

kesäk. 2017

10,0

Overall experience of staying

The Customer Service provided.
Erinomainen

maalisk. 2017

10,0

Top quality luxury hotel

Horizon Club views Excellent staff

Having to leave
Erinomainen

helmik. 2016

9,7

Breakfast buffet was sumptuous.
Erinomainen

kesäk. 2015

10,0

Amazing experience

My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
Erinomainen

lokak. 2014

10,0

Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Hyvä

syysk. 2014

7,0

Good location

Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours