Sydney hotellia

Plussat: Sijainti on hyvä. Henkilökunta oli ihan ok.

Miinukset: Kuntosali oli surkea. Hotellirakennus oli kulahtanut.

Plussat: Hotellin sijainti oli loistava! Aamiainen oli runsas. Kaikki toimi.

Plussat: Clean, great location

Plussat: The staff were fantastic. The view was amazing and a great central location

Miinukset: We had mould on our toilet seat when we arrived and discovered our door didn't lock

Plussat: Loved the location and room view

Miinukset: Condition of the room eg. hole in carpet, had to have TV technician come to room which should be checked prior to each visitor taking occupancy, slight dusky smell so had to open balcony door, understandably Covid-19 has required restrictions required to be implemented however no available Hotel facilities on Sunday at all was over the top and no warning of this, no acknowledgement of our 30th Wedding Anniversary occasion

Plussat: Staff was excellent, great service

Miinukset: Room service was average

Plussat: Everything

Miinukset: Nothing this hotel is outstanding

Plussat: Great. Highly recommend staying here

Plussat: It was clean and service desk was friendly

Miinukset: Cutleries were missing in the room. Was hate to make tea or coffee. Only got 1 drink complimentary for our celebration, I am sure hotel could do something better like upgrade or any substantial voucher. There was no pool to enjoy. Hotel had very less amenities to enjoy so not a great value for money.

Plussat: great location and staff

Plussat: The Hyatt is in a great location. The breakfast was great. The gym was clean and easy to use. The staff was helpful and welcoming. The hotel was very convenient to ferries, trains and the airport.

Plussat: Location was very good. Staff was very courteous.

Miinukset: Carpet dated. Room small. Don't think 5 star rating is appropriate.

Plussat: Everything! Staff very pleasant, helpful and professional Free room upgrade Excellent room service

Miinukset: Front entrance can be missed when arriving by car, hotel is in a one way street, only a small 5-minute drop off area hidden by buses... not much hotel management can do?

Plussat: We had originally rented an apartment in Sydney. However, due to construction at night, we had to relocate. We found a great rate at the Raddisson Blu and booked it. We enjoyed the last few nights of our vacation in a beautiful and comfortable room. The hotel staff was very helpful and the hotel was spotless. We would definitely stay there again!

Plussat: Nice Clean Room

Miinukset: Breakfast Service very average, waited 30min and forgot a side on one of the two dishes. Poor quality food in general, very overpriced breakfast for what it was.

Miinukset: Dinner was different to what the menu stated and was lower standard to what the price indicates.

Plussat: staff were efficient

Miinukset: the security and police in the lobby due to the iso people staying there made the stay uncomfortable, even though everyone was doing there best. It was not a good feel or atmosphere

Plussat: Convenient location to city attractions.

Miinukset: Breakfast prices were way too high. I paid $158 U.S. dollars and the breakfast prices were $18 to $26 US dollars. Overall I enjoyed my stay as the room was clean, quiet and comfortable.

Plussat: Stayed at the Radisson for one night on our way inbound from Canada to Melbourne. Lovely hotel, in the heart of the CBD. Close to the Harbour and ferries, the Opera House, slight trek to Darling Harbour but very central. Rooms were clean, modern and spacious. Also, took advantage of the breakfast buffet before or flight the next morning which was quite good but pricey $25per. The porters were exceptional, always attentive and helpful with the baggage. Would definitely recommend this hotel.

Miinukset: Only a couple of hiccups, we arrived in the morning and even though check in was at 3pm they said we could check in at 1130am. When we went to pick up our room keys they kept putting us off with “ready in 5 minutes” until noon. Just tell us noon, we would have gone for a walk. While we were waiting in the lounge for our room there was some construction going on in the restaurant, didn’t make for the best of atmospheres.

Miinukset: The aircon kept turning off at night and it got ridiculously hot! There was no cover on the quilt and the bed was quite uncomfortable. For a 5 star hotel I definitely wouldn’t recommend people go. This was meant to be a nice romantic stay for my partner and I but we ended up going to another hotel the night after and enjoyed that so much more.

Plussat: CLOSE PROXIMITY TO ALL MAIN ATTRACTIONS.

Plussat: Nice location. Friendly and helpful staff.

Miinukset: Quarantine hotel

Plussat:

Miinukset: bed is old, sags in middle. Room is old, needs a refurb. "Atrium" means no view at all.

Plussat:

Miinukset: We asked to hotel concierge for the morning call at 5:30am, but we did not get any phone call from the hotel concierge. Ii is indeed disaponted. I hardly miss the international fight.

Plussat: The staff were very courteous.

Plussat: Proximity to Central Quay

Miinukset: Bland decor

Plussat: Lovely room and great location. Upgraded, but that cost $60 per night.

Miinukset: Nothing really, although room service meal was fairly ordinary.

Plussat: The staff were fantastic - very friendly without being stuffy from frontline to cleaning staff. Great location - right between central shopping & circular quay.

Plussat: friendly and helpful staff, good location

Plussat: Service was excellent,staff very pleasant and helpful. Food was first class and reasonably priced.

Miinukset: Nothing

Plussat: the hotel is ideally located with shops, attractions and ferries all within easy walking distance. Staff were very helpful. The breakfasts were superb. Room was very clean tidy and well maintained. Sound proofing was good. All the staff from the room ladies, concierge, doorman, reception, cooks and anyone else we encountered were so helpful and friendly.

Miinukset:

Plussat: Fantastic hotel located perfectly for Circular Quay, Botanic Gardens and other central Sydney attractions. Very nice room with modern facilities in hotel.

Miinukset:

Plussat: Close to all shops and restaurant

Miinukset: Room very spacious

Plussat: Todella nopea huonepalvelu. Huone oli aina siisti. Aamiainen oli monipuolinen, mm. pystyi tekemään tuoreista hedelmistä puristettua mehua tai tilaamaan erikoiskahvia. Äänieristys oli kolmannessa kerroksessakin loistava, vaikka vieressä meni monikaistainen tie ja liikennettä oli paljon. Hotelli sijaitsi loistavalla paikalla kävelymatkan päässä Darling Harbourista eikä keskustan ostoskaduille ja suuriin tavarataloihinkaan ollut pitkä matka.

Miinukset: Huone oli vähän vanhahtava, mutta onneksi se oli siisti. Näkymä huoneesta "moottoritielle" ei ollut nätti, mutta emme halunneet maksaa ylimääräistä Darling Harbour - näkymästä. Hotellin lentokenttäkuljetus oli normaalia taksia kalliimpi. Aamiainen oli ruuhkaisa viimeisen kattaustunnin alussa, ja pöytäänpääsyä joutui jonottamaan.

Plussat: Sijainti hyvä, aamupala erinomainen, henkilökunta erittäin avuliaita ja ystävällisiä.

Plussat: Convenient location to access the Darling Quarter restaurants and surrounds

Miinukset: I took 'advantage' of the upgrade offer to have a higher floor with a darling harbour view. Big mistake and waste of money. It is deceptive to call the 7th floor a high floor and the view was of the western distributor. Sure if you look out of the far right corner of the window you can technically see darling harbour....

Plussat: A great hotel with really friendly and helpful staff. The room was a good size and good value for our stay. The breakfast buffet was varied and and full. The bed was very comfy and shower was hot and powerful. Overall a very good hotel, especially with its location at the fantastic Darling Harbor. We were easily and to take a tram or walk to Circular Quay too.

Plussat: The location and club room to relax in

Plussat: Professional service and quality food. We upgrade to Club room for better view and access to Club lounge where evening service provided was excellent. Short walk to Cockle Bay and Darling harbour.

Plussat: It’s clean and close to the Harbour, can feel at home.

Miinukset: I think the room I had had not been renovated, as I have stated before and room was a lot better appointed . Very dated.

Plussat: Great location. Comfortable. Tasty breakfast.

Miinukset: Our windows were facing some other residential building - quite uncomfortable. Concierge was supposed to book us for an airport shuttle, but in the morning I found that he did it for taxi. In the end it ended up even better as the taxi was only $42 (cheaper than Uber or shuttle for two).

Plussat: Ideal place to stay

Miinukset: Internet worked first stay but next stay unable to connect but got help from concierge quickly

Plussat: Really enjoyed my stay here. Impressive staff. Really went out of their way to check me in early and effort was made for me with options. Lovely modern spacious apartment. Nice facilities, comfy bed, tasteful furniture and beautiful views with large fully opening window. Excellent location. Faultless stay.

Miinukset: Some apartments share a main entry before your private door, other apartment occupants can be slightly noisy entering and exiting this main door. But nothing too major.

Plussat: We liked its proximity to shopping and eateries in Darling Harbour

Miinukset:

Plussat: Good location, friendly staff and clean building

Miinukset: Wifi should be free for hotel guests

Plussat: Convenient.

Miinukset: I forgot my tupperware container and the staff asked me to wait for the lost and found report back to him made me wait for more than an hour. The result made me unsatisfied as I was the person who sit there wait for an hour and then still need me to go and ask them to remind that I was still waiting for their reply.

Plussat: Clean, tidy, nice color of the furniture, sercurity card to get in lift, wonderful smell of the lobby!!!

Miinukset: No toliet in the lobby; no patient of the reception worker when I was calling the reception for a comb.

Plussat: luxury comfortable serviced apt. in the center of sydney city. walking distance to Darling Harbour and Museum and chinatown and of course the biggest shopping mall on Pitt street. Another 35 mins walking to fish market was enjoyable too.

Miinukset: except the refrigerator was a bit noisy during the night.

Plussat: Good location and modern facilities. Homely feel

Miinukset: The hotel charged USD 50,00 more than the price I had booked. I don't know why an offer is announced if you have to pay more when check-out. I consider that it is not a fair play because an offer sometimes is decisive when you book some hotel.

Plussat: Great room, with excellent view on Darling Harbour, and a spacious balcony. Very good value for money.

Miinukset: Reception staff very ordinary. Too expensive and didn't like having to pre authorise additional payment of $100 that I was told would take up to 10 days to be credited back to my card.

Plussat: Tilava huoneisto, kauniit näköalat, kylpyhuoneessa sekä suihku että kylpyamme

Miinukset: Astioita ja aterimia olisi voinut olla enemmän, astianpesukone ei toiminut kunnolla ja siitä sekä pyykinpesukoneesta puuttuivat käyttöohjeet. Saunatiloissa ei ollut pukeutumistilaa.

Plussat: Very nicely set up. We ended up in a two bedroom apartment (we paid for a one-bedroom) so we had plenty of space. 42nd floor. Elevators were excellent so no delays. Will stay there again (depending on price).

Miinukset: We found it a little bit noisy (from the ground - not from adjoining apartments). Just single glazing. Not a major problem.

Plussat: Room and Location

Plussat: Fabulous buffet breakfast

Plussat: Great service from the staff!

Plussat: Location is perfect!Lots of shops/eating places up and down the street,and next to train station. Walked to Circular Quay, Darling Harbor,The Rocks, Opera House,etc. Staff went out of their way to treat us so nicely! Room was amazing and quiet, loved it!

Plussat: Breakfast, executive lounge where both amazing! Bed was so comfortable!

Miinukset: Security team is very proactive, I am guessing it’s just the laws in Australia

Plussat: Location

Miinukset: Paid for room and breakfast, as we have stayed their numerous times before. But upon arrival we were told breakfast would be in room dining due to COVID. Has we know this, we would not have booked not stayed at the hotel

Plussat: Perfect location, loved it right next to queen victoria building, beautiful room, staff were exceptionally helpful

Miinukset: Pillow too soft, no support

Plussat: the staff were great and the room was exactly what we had hoped for, they upgraded us to a room with a bath. The front desk personnel were amazing and very helpful assisting us throughout our entire stay

Miinukset: The pillows were not great but we completely understand that due to Covid they need to take extra measures and that was still appreciated.

Plussat: Everything

Miinukset: The breakfast was basic

Plussat: Excellent central location to walk to either Darling Harbor or The Rocks to see the Harbor Bridge and Opera House. The 360 Tower is right next door as well. All kinds of restaurants and shopping surround this location.

Miinukset: Cost of the breakfast buffet is overpriced

Plussat: The breakfast was amazing!! The view was wow and it was a lovely cozy room.

Miinukset: The water in the shower wasn’t very hot at all..

Plussat: Perfect location & service

Plussat: Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast

Plussat: location

Miinukset: nothing

Plussat: The courtesy of staff and its location

Miinukset: The rooms are quite small and the drains in the showers don't work well

Plussat: TV in the shower!

Miinukset: Nothing

Plussat: Gym and Executive floor accessorites

Miinukset: Nothing

Plussat: Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel

Miinukset: air-conditioning noisy when actually trying to fall asleep

Plussat: It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.

Miinukset:

Plussat: Good customer service.

Miinukset: Slightly long check in time.

Plussat:

Miinukset: The spa was out of order for our last day

Plussat: We have never stay in a luxry hotel before and decide after being together for 34 years it would be nice

Miinukset:

Plussat: Club millesime oli upea, henkilökunta tosi ystävällistä, huone todella hieno

Plussat: The concierges were exceptional as were the cleanliness and facilities

Miinukset: The price of food was a little extravagant, $36 for a sandwich

Plussat: The room was very comfortable. We were on a high floor in a corner room - loved the view from the full windows on two sides. We don't have a bath at home so it was a treat to have a bubble bath! The waitress in the Champagne Bar was delightful. The hotel is in a great location, easy for public transport and lots of restaurants, bars, attractions within walking distance. The pool area is lovely too, although we were there mid-winter so didn't take advantage.

Miinukset: Didn't like the position of the TV! It was located at the end of the bed but off to the side so was awkward to lie in bed and watch. Problem would have been solved if it were on an arm so you could swing it out. Room service breakfast was an hour late which made us late for check out but it wasn't a problem for the hotel. We had a cocktail in the champagne bar. The hostess was quite abrupt and the service really slow.

Plussat: The room was first class and the bed super comfy

Miinukset: Nothing!

Plussat: Room - Nicely sized and beautiful location. Excellent quality of amenities. I did request something be left in the room prior to our arrival as it was our Anniversary but this was missed, it's okay maybe next time. Room Service - Exactly as per expected. Neat and tidy. Custom Service - The best I've seen in Australia! Extremely Impressed with the level of Customer Service. Club Lounge - The best I've experienced in Australia. Atelier Restaurant - Good, enjoyed the Seafood. Would pass on the steak next time. Excellent Service. Location - Beautiful view and lots of things to do around the Hotel.

Miinukset: Only a minor mistake of forgetting to leave something special in the room prior to arrival as it was our anniversary but everything else was amazing and therefore, it was fine overall.

Plussat: I struggled with the best location to serve as home base in Sydney and the Swissôtel was perfect to hit all the top attractions while also being close to a train stop from the airport. Additionally, it was an easy walk to other neighborhoods like Surrey Hills and close to a Big Bus stop.

Miinukset: The only thing i can think that wasn’t stellar was the tv station selection in the room. That’s hardly a reason to select any hotel- just a way to wind down before bed. The pros far outweigh this one con :)

Plussat: Everything

Miinukset: The pillows

Plussat: Proximity to The Rocks, Opera House, Botanical Gardens, Hyde Park, Railway Stations, Darling Harbour, Cafes, Supermarket. Excellent service from great staff!

Plussat: Clean and comfortable for my family of 4

Miinukset: NA

Miinukset: They did not make up my room or replenish my minibar even though I was there for 2 nights - very disappointing given I gave loyalty to this hotel amongst strong competition for my business during COVID-19

Plussat: Really nice Rooms. Good value for money. Location is good.

Miinukset: Better sign out the front of hotel

Plussat: Loved the location

Miinukset: The foyer was freezing cold when I arrived! I felt sorry for the poor girl working behind the reception area.

Plussat: The staff were incredibly welcoming, and very kind to myself and my two kids who I stayed with for the night. The room was beautiful, the beds comfy and even though not large, one of them easily fitted my two kids (5 & 7) side by side with a pillow down the middle haha! The location is second to none as well, and it was easy access to Pitt Street Mall, QVB and light rail. Very quiet noise wise as well, but it may be different when people start heading back into the city after COVID restrictions are lifted.

Miinukset: The only thing I could fault was that you had to pay for movies, would of loved a movie channel just for the kids or myself to have watched a movie once we got back to our room, but honestly thats all I can fault.

Plussat: room, the staff, and the location were all great

Miinukset: nothing

Plussat: The Swissotel is in a great spot in the heart of the CBD making it super easy and convenient to use public transport or walk to a nearby destination. The room was clean and we had a wonderful view. The staff were so friendly and helpful. Definitely will be recommending it to others and coming back for a longer stay.

Plussat: Central location

Miinukset: difficult for car unloading in market street and small street lobby

Plussat: Clan/tidy room

Miinukset: Reception staff not particularly friendly

Plussat: location was great, the room was beautiful, friendly staff

Plussat: Spacious room

Miinukset: Delivery charges for room services

Plussat: The location and the staff are about the only likeable characteristics of this hotel.

Miinukset: I paid $249 for an Advantage room requsted 2 double beds only to be told on checkin that the room only had one double bed. I then had to pay $50 to upgrade to an Executive room (a better room apparently) I failed to see the value which also included free drinks at the bar from 5.30-7.30 and breakfast which was the worst I have experienced at any hotel.

Plussat: We enjoyed Sidney for WYD 2008

Miinukset: No. It was very comfortable.

Plussat: perfect, with a first class concierge service

Miinukset:

Plussat: Excellent central location, walkable to harbour and train station and monorail close by. 14 dollar by train to airport

Miinukset:

Plussat: Very good, spacious bathrooms with a separate shower.

Miinukset: Overall, hotels in Sydney are quite expensive.

Plussat: Totally I evaluate this hotel better than Grace Hotel nearby.

Miinukset: Hotel's dining, serving Indian dishes every night is bit tiresome for the guest staying 10 days like me.

Plussat: Good room

Miinukset: Security a number of times indicates we couldn't get in - presumably we weren't allowed into the casino without an invite. That was a big negative - had I been told when booking well couldn't get to the casino we'd have stayed elsewhere - felt mislead. Also - was planning yo eat art the casino - again not disclosed whenever booking

Plussat: I liked everything about our stay we got upgraded which was amazing felt so relaxed bed was so so comfy we loved it & we look forward to coming back again Staff were lovely from the moment we arrived at reception,room service etc Thankyou

Plussat: I received Bed bites and had to go to the doctor and get cream We found bugs in the shower and bed bugs all Over the pillow and sheets it was disgusting. Such a shame as we have stayed there many times before and loved it- Dont know if we are going back

Miinukset: I received Bed bites and had to go to the doctor and get cream We found bugs in the shower and bed bugs all Over the pillow and sheets it was disgusting. Such a shame as we have stayed there many times before and loved it- Dont know if we are going back

Plussat: Upgraded to a tow (2) story apartment with excellent views of harbour. Not expected but so happy

Miinukset: Pool, Gym and alot of shops not open due to Covid which is understandable.

Plussat: The location of the hotel, the parking and the size of the suite

Miinukset: Heating wasn,t working, we were not given an imformation pack on arrival, only one remote control for three TVs

Miinukset: Elevator seemed faulty, slow, stopping at floors when no-one was there and very even told us it was out of order on an unattended floor. Talking to staff on the phone was not very helpful due to language issues.

Plussat: The apartment was very roomy and comfortable, clean and well appointed. It was conveniently located.

Plussat: The location, the balcony on 7th floor and the services available. Bed was comfortable too.

Miinukset: Could do with some fresh soft furnishings in lounge area.

Plussat: Hotel apartments were really nice, we had a two bedroom, and it had two big bathrooms, with a great view over the city. Also had a kitchen so you can cook if you wish, overall we loved it here!

Plussat: The helpfulness of the staff

Plussat: location and facilities

Miinukset: casino didnt provide free drinks

Plussat: Great apartment. Excellent facilities. Friendly, helpful staff.

Miinukset: We found it difficult to find main entrance, valet parking. It would be really helpful to provide guests with detailed directions when confirming bookings.

Plussat: rooms are spacious, clean,has a nice kitchen with good brand kitchen utensils. i have never stayed in a service apartment this modern...and i would come back... and stay here again...

Miinukset: its not a great location...its difficult if you dont have a car....

Plussat: Convenient location, plenty to do, staff very helpful, rooms lovely and spacious, plenty of options for dining

Miinukset:

Plussat: Fantastic apartments! Fantastic Facilities!

Miinukset:

Plussat: Vary cookie cutter but overall good

Miinukset: Could have more character

Plussat: Location

Miinukset: Staff in the rooftop lounge.

Plussat: Access to domestic airport between flights with T bus a available. Room was most comfortable and safe

Miinukset: Room service meal was rather tired.

Plussat: We did not like anything- we had a missed connection due to mechanical delays and were unable to stay, but I did contact the hotel several times and got conflicting information.

Miinukset: Although I was able to call, email, and message they were completely unwilling to budge and allow even a portion of a refund. At first they said it should not be a problem, then backtracked and said it was impossible to offer a change of date, refund, partial refund, credit for future stay, Anything. Paid $300 for a 1 night stay that we were unable to utilize.

Plussat: In Room dining was excellent. Food top notch

Miinukset: N/A

Plussat: Hieno, siisti ja hiljainen huone ihan kv-terminaalin vieressä. Palvelu oli loistavaa näin koronapandemian aikanakin ja huonepalvelu toimitti huoneeseen hyvää ruokaa. Kaikin puolin suositeltava hotelli.

Plussat: It was perfect for us because we needed to spend a night with a young Mum (my niece)and her two children who were on route from Perth to Beijing. Very convenient to see them close to the International Airport in wet weather. Because of the pandemic I took some food to share as there was no suitable menu at the café.

Miinukset: It would have been convenient if there was a small dining table and chairs in the room. It was no good trying to take two small tired children to a café which did not have food we wanted. We also felt a bit wary of the possible chance of being exposed to the virus.

Plussat: Easy location great staff very helpful meals perfect.

Plussat: N/a

Miinukset: The deposit has not been refunded yet. I expect it to be returned in 1 day after check out.

Plussat: Close to int Terminal; shuttle from domestic terminal

Miinukset: Only got one key card for two people; since key card is required to power and cool the room, when one guest leaves for say the gym, the other guest is left in the dark With no AC.

Plussat: All was very good and very close to the airport

Miinukset: All good

Plussat: Hotellin sijainti oli loistava aivan lentoaseman vieressä varsinkin yhden yön vierailua ajatellen. Hotellista/lentoasemalta oli myös kätevää siirtyä keskustaan.

Plussat: Great location and views of harbour. Excellent staff

Plussat: Great staff, good breakfast with a wide selection and even friendlier wait staff - great coffee! I forgot to get his name, but the gentleman on the door was sensational - perfectly authorarove enough to get us to what he needed to do, yet not enough for us to think he was pushy...

Miinukset: Had to wait a bit for our daughters bed to be delivered, and not the best thing considering we had a 7pm incoming flight, and we were tired, but all in all they were pretty good when they recovered.

Plussat: A bath tub! And extra blanket without having to ask.

Miinukset: Needed more info on heating, adapter and coffee pot. Had to return to desk because first input of elevator card did not work.

Plussat: This hotel has the typical high quality of any Intercontinental. Good location, very nice room, great price! The views from the top deck were amazing, but... (see below).

Miinukset: It was annoying that we were unable to get full access to the top deck. They allowed us a few minutes to take some photos, but that was it. I was hoping the hotel would provide us with some access via an account or extra payment.

Plussat: Excellent Location, walking distance to Opera house, friendly staff, we got upgraded to a suite with views to the Opera house and Harbour bridge.

Plussat: It was very modern and chic with an old vintage flare. The building was the original police department in Sydney, however has been rebuilt with quality furnishings and design. Close to the Harbor was great! Also appreciate the money exchange @ frt desk

Miinukset: I did not like the valet service much. We would call 15-20 mins before we left and the car was never ready. We usually had to wait an addtl 10+ mins for our car. This was regardless if we were the only ones leaving. There was usually 2 to 3 valets!

Plussat: The best breakfast in Sydney!

Plussat: Location was outstanding. The buffet breakfast was good too.

Miinukset: Requested new pillows from the front desk and they forgot about it. Rooms are a bit dated.

Plussat: Central to it all

Miinukset: Not really.

Plussat: Welcomed at 8.30am as we walked in off our cruise liner(bags stowed, access 2 change rooms for re-arranging bags,quick shower.Complimentary drinks through IHG mem. Offerred more biscuits+invited to stay. Large rooms. Compl. b/fast in gorgeous venueGT8Food

Miinukset: Significant issue,bathroom plumbing! Very disappointed. Intrusive 2 our evening together. Missed going 4 pool swim b4 9pm. Water gushed from floor grating as bath plug pulled(add hot water) flooding area+carpet. Staff prompt/plunged floor pipes. Rm1313!!

Plussat: We were here at a most difficult time, Covid 19 and all the restrictions. The staff were very helpful and made our stay as easy as they good.

Miinukset: No, given the circumstances they staff did all they could to make our visit comfortable.

Plussat: Very nice room with many amenities (robe, slippers, iron and ironing board, tv, WiFi, comfortable bed, quick room service, coffee & tea station, mini bar). 5 minute walk to ferry & train terminal which was very convenient.

Miinukset: Construction next door so noisy but workmen didn’t start until after 8 and were done by 5 or 6 pm

Plussat: the location is amazing. overall a great experience and would recommend it to friends and family!

Miinukset: the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.

Plussat: The quality of the staff in the foyer lunch?coffee area.

Miinukset: The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.

Plussat: friendliness, comfort,location price

Plussat: Room comfit and cleanliness. Proximity to tourist sights and transport.

Plussat: the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities

Miinukset: I would like a better in room fridge although the ice bucket was great

Plussat: The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly

Miinukset:

Plussat: The location is perfect.

Miinukset: We did not have access to the upper terrace with a view.

Plussat: Aamiainen oli monipuolisen runsas sisältäen riittävästi hedelmiä. Lohi aamiaisella oli hyvää.Hotellin sijainti erityisen hyvä oopperan suhteen.

Plussat: Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.

Miinukset:

Plussat: The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave.

Miinukset: My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.

Plussat: The location is excellent for sight seeing and shopping.

Miinukset: Long lines at the front desk in the mornings for checking out. Most guests seem to have issue with their bills.

Plussat: Excellent facilities and location.

Miinukset: Grossly overpriced food.

Plussat: The location is great and it's very clean

Miinukset: The air conditioning in room wasn't warm enough even though it was set at 27 degrees C. The room service wouldn't answer their phones for 20 minutes in the morning to order breakfast. I had to get out of bed and walk down to the front desk. Very annoying when you stay there to sleep in away from the kids for a night.

Plussat: The staff were great. Very friendly and helpful.

Plussat: Up graded to spa room was fantastic

Miinukset: Nil

Plussat: Wonderful staff!

Miinukset: N

Plussat: Location was great. Staff were extremely helpful, professional and friendly. The room was very large and very comfortable with a nice large relaxing bed.

Miinukset: I was disappointed there was no electric jug for tea making. Only a coffee machine was in the room, which does not produce water hot enough for a cup of tea. The towels were not of a standard I would expect in a Marriott hotel.

Plussat: I liked to set up the temperature in my room.

Miinukset: I didn't like the option to have breakfast in my room. I know it was because of the virus.

Plussat: Location was perfect. Bed very comfy and view meet our expectations.

Miinukset: The big harbour breakfast was very disapointing, took 1 hour from ordering it to delivery so it was tepid and soggy. The bathroom was not that clean. Also did not receive the bottle of wine that was supposed to have been delivered to our room. Overnight parking was very expensive, we found parking for $23 cheaper only a few hundred metres away. Would have been nice to be told about the credit card fee before we paid. Nothing on website to advise of the COVID19 restrictions to hotel service or the fact that it is a quarantine hotel. Took too long on hold to get service on the phone.

Plussat: The location is great.

Miinukset: Due to the hotel being used to house covid arrivals it took 1 hour on the first day to order breakfast. On the 2nd day it took over 3 hours from our first attempt to order breakfast for it actually to arrive.

Miinukset: Difficult to get to driving. Parking was expensive

Plussat: This place is awesome! Very friendly and efficient.. room service was there in a flash... Train station and light rail was a 2 minute walk from entrance..handymart 2mins in opposite direction.. bottle-o 2 doors down in same direction.. what more could you ask for? ... food and restaurants all around this place. Will deffs be returning. Thank you Jennie for a beauty weekend.

Plussat: Location close to many tourist spots.

Plussat: Very clean and excellent service

Miinukset: Nothing

Plussat: Location, service, cleanliness

Miinukset: Nothing

Plussat: Location

Miinukset: Cost

Plussat: Clean, secure, excellent location and fantastic amenities. This hotel has it all!

Miinukset: Rooms are in the process of being redesigned, we were woken up shortly after 8am on both mornings of our stay from hammering and drilling taking place on our floor or directly above. We certainly expected that we wouldn't have issues in sleeping in at such a high-end hotel.

Plussat: Location of hotel

Miinukset: Hotel was overpriced. Hidden charges for using credit card. Would not chose this hotel again.

Plussat: Great conceirge went out of his way to book a restaurant and get our names on a door list, good location very close to circular quay

Miinukset: Very grumpy staff on check in counter, not too helpful and seemed a bit put out when we asked questions. Gym was ok quite old equipment and pool was inside and also old.

Plussat: The room was comfortable, the staff polite and helpful.

Miinukset: View from window was poor.

Plussat: The breakfast is excellent & is a great location!

Miinukset: It is expensive & nothing is free! A member of staff in the adjoining public house owned by the hotel suggested a MacDonalds meal when we were refused a evening meal within 5 minutes of last orders!

Plussat: Nice view - handy location

Miinukset: Small bathroom

Plussat: the location in the heart of Sydney,with outstanding views and excellent service

Miinukset: leaving !!

Plussat: It was my birthday and the sent up a bottle of Champagne and the staff were amazing

Plussat: Clean, nice rooms , good facilities , great location

Plussat: Quality, spacious, comfortable room and surrounds.

Miinukset: Blue LED lights significantly illuminated bed space thus removing blackout effect during night.

Plussat: very neat and fairly large rooms. the park view is beautiful.

Miinukset: initially we were in a 'park view' room which did not face the park at all. you have to crane your neck out of the window to see the park. this should not be sold as park view. staff were happy to move us to a front facing room with beautiful view.

Plussat: The hotel rooms and beds are always comfortable and luxurious.

Miinukset: We felt quite uncomfortable with the fact that this hotel was a quarantine hotel for overseas travellers. It felt very intimidating and uncomfortable with security, police and medical staff. We would not have booked to stay here at this time if we were aware of the current situation. We chose to stay in the confines of our room for the two nights because we were concerned of being exposed.

Plussat: .

Miinukset: We were not informed it was a COVID hotel. Police where everywhere and we had no idea why,no mini bar, b'fast in the restaurant was like cardboard. Not a premium experience at all. Did not live up to the Sheraton name.

Plussat: Promises not meet

Miinukset: Nothing

Plussat: Just the receptionists - guy who took my feedback when I checked out and seemed sincerely upset that I had a bad experience and the lady receptionist who produced the bedroom slippers when housekeeping rudely said there was none. Other than that, I was totally ripped off. I know the holidays bring volume, but the hotel should've been prepared for that. If you can't handle it, don't book additional guests, especially the ones that pay and are Accor members. You'll just ruin the experience.

Miinukset: Booked this for NYE, our first time in Sydney, Australia, at that. Paid a hefty AUD3000 given the holiday and received a rude response with no explanation on the first night from housekeeping when I requested for bedroom slippers. Was told they ran out but reception managed to produce 2 pairs the next morning for me (reception was actually quite helpful). Used, empty glasses, utensils were left on the table after beds were made up and towels were replaced. Room was clearly not vacuumed nor cleaned as the carpet still had some pieces of paper on the floor. Moulting towels with lint sticking to the body upon use, which meant having to take a bath again to remove them. Being an Accor member and having used Novotel around the world on various travels, my family was placed on the lowest floor with the cabin crew of various airlines. Noise could be heard outside. Black out blinds were not noticeable and woke up to the bright light. Refill of water bottles inconsistent - only done on 1 out of 4 days and even after having asked 3x on the same day for a refill, was told - "that's not our department" - and so the water never arrived. Attempted many times to re-stock water in the lobby but it was always empty and finished. For AUD3,000, it was a total rip-off and after having transferred to Westin Sydney with my SPG-Marriott points and getting the best room ever and satisfactory service for another 3 nights, Novotel Sydney has made me re-evaluate and think whether I should still continue using them when I travel.

Plussat: The only thing I liked was the availability of the outdoor pool and access to internet in the lobby.

Miinukset: When I arrived and walked into my room, it smelled horrendous. Then walking into the bathroom their was some object of grossness in the shower. We called immediately and transfered to another room that was ok, but still had an odd odor. Then later in the evening, when coming back from dinner their was puke in 2 of the 4 elevators just sitting there. The front desk was informed, but really didnt act on it. I had to ride up to my floor with puke on the ground cause the other 2 elevators were taking too long. I spent 475 dollars for the one night.....I was extremely disappointed. Didnt even bother to try and get a refund.

Plussat: Was disappointed

Miinukset: Room was tiny with no veiw. Bed was very small, only big enough for one person or possibly 2 mini sized people definately not enough for a normal sized cpiple to be comfortable.

Plussat: Location

Miinukset: We did not have knowledge that the hotel was housing forced isolating returned travelers, would have been nice to know this when booking. No drinks on bar fridge, no facilities open such a breakfast, would have been nice to be made aware when booking. No tv remote in room.

Miinukset: We did not get the type of room for which we had booked (as advertised). They advertised rooms which were not available, very disappointing.

Plussat: Location was perfect

Plussat: Our little family were looking for a small break away from home and the stay was great. Location was prime and all the activities we wanted to do was near by (Darling quarter, wildlife zoo, playground etc). Room was big enough for our family of 5. Thoroughly enjoyed the stay.

Miinukset: Understandably room service were limited due to covid and there were a few times we went downstairs to leave the hotel and the bus of travellers were coming in from the airport. Just wished we knew when they were coming in ...

Miinukset: AC stopped working in middle of the night. We alerted staff the next day and the t was fixed while we were away. We never had hot water at the bathroom sink. In fairness, we never notified the staff about the problem.

Plussat: Everything was exceptional

Miinukset: Norhing

Plussat: Friendly staff, nice food, great location.

Miinukset: Shouldn't have to pay for internet access or parking.

Plussat: Location of the hotel, staff etc

Miinukset: The view is wanted

Plussat: I enjoyed the closness to the city of Sydney and the harbour side views from our room.

Miinukset: The additional cost of the car parking. The lack of exhaust fans in the bathroom.

Plussat: The hotel was in a good location with easy access to all attractions the staff were friendly and very helpful with info about the area, easy to find from the airport

Miinukset: Could be better priced ... thought it was expensive and did not include breakfast as most other hotels in the area were cheaper and had same facilities and included breakfast

Plussat: the location

Miinukset:

Plussat: Position

Miinukset: Too far from airport,

Plussat: The location at Darling Harbour-It is so easy getting to anywhere-We went to two shows one at the opera house and one at the olympic stadium--The food is varied and great.

Miinukset: A bit surprised to find that I was charged a fee for using a Visa card, the room is very expensive as is, and then to find another $22 on top of $1400.00 for a 3 day stay I found a bit pathetic, not that the $22 is a lot, but one feel is that really necessary from a hotel of this class?

Plussat: close to the city

Miinukset:

Plussat: the breakfast was lovely,and it is very handy the position, the bathrooms need a fan

Miinukset:

Plussat: being very handy to darling harbour, central sydney

Miinukset:

Plussat: Close procimentry to Darling Harbour & Star City & Entertainment Centre & China Town & paddys Markets & Sydney Aquiriam

Miinukset:

Plussat: Its location

Miinukset: No

Plussat: location

Miinukset: Dirty Restroom, had to call operator more than once for service a few times.

Plussat: The place was incredibly well located - less than 10 minutes walk from Town Hall and 5 minutes from World Square. Museum Station is two streets away, making it easy to get to the airport.

Miinukset: Housekeeping leaves a lot to be desired with only two days of our six day stay having a proper housekeeping service. The bathroom felt dirty with tiles unsealed and coming off, and small sand flies on the ceiling. Some of the hotel staff are incredibly friendly, but there are some that do the night hours who have attitude problems.

Plussat: Stayed the night here in order to get to the airport for a morning flight. The room was clean, staff was friendly. Overall a good place to stay. Would definitely stay again.

Miinukset: Like others have said, free wifi is a joke. Was able to download my email and that was it. Also, the elevators were pretty slow in the morning.

Plussat: Most was good

Miinukset: Bath and shower

Plussat: Location and the Big room

Plussat: Siivous ok,ystävällinen henkilökunta

Miinukset: Ahtaat tilat,kuvat eivät vastanneet todellisuutta

Plussat: Comfortable and clean, this room has everything you need in a compact space. Very comfortable bed. Good location and value.

Miinukset: The noise insulation could be better. At about 5am, the closing of doors in the corridor started to wake me up intermittently.

Plussat: Monipuolinen,hyvä aamiainen

Miinukset: Ei mikään!

Miinukset: Poor hotel staff, poor service and rates not always as posted.

Plussat: the location is good. You can explore the centre of Sydney easily by foot.

Miinukset: I think it was quite expensive for the equipment which is very basic.

Plussat: the location

Miinukset: Our bed was tiny. I am 5 foot 9 and my husband is 6 foot 2 and both of us had feet hanging over the edge. Very uncomfortable. It was also located right next to the vending machines which were noisy.

Plussat: we did not have far to walk to area ie shops,sydney opera house etc

Miinukset: some where to get a drink in the evening at the lodge

Plussat: I loved that the hotel was such good value for Sydney city centre. The staff were really helpful and friendly and the room we stayed in was of a very high standard which was cleaned daily.

Miinukset: Nothing

Plussat: Huone oli siisti, viihtyisä ja rauhallinen. Hotelli oli ilmeisesti remontoitu äskettäin. Aamiainen sisälsi sekä lämpimiä että kylmiä vaihtoehtoja.

Miinukset: Hotellista uloskirjautuminen klo. 10.00 aamulla on liian aikaisin, yleinen käytäntö on 11.00-12.00. Lento kotiin lähti illalla klo 10.20, joten päivä kaupungilla oli pitkä ja hikinen. Hotellilla ei myöskään ollut tarjota huonetta jossa olisi voinut peseytyä ja vaihtaa vaatteita pitkän kaupungilla olon jälkeen.

Plussat: We were looking for somewhere close to public transport and also within walking distance of the shopping centre. Travelodge has both. We were very happy with our stay and the room was perfect. You must remember this is not luxury accomodation, it is convenient and affordable accomodation. The room was very clean and was serviced as well ( i did not expect that). For the price we paid I would give it 10/10. thank you for a wonderful easy time in a busy city. We chose this hotel for the rate and the location, its perfect.

Miinukset:

Plussat: close to shops and places of attractions

Miinukset:

Plussat: Good Location

Miinukset: The first room i got had a very very bad smell that didn't go away ... the hotel stuff tried to put some machine there to get the smell out and it didn't work so i had to get another room.

Plussat:

Miinukset: The room was not very clean

Plussat: Room was clean and well laid out - design of room made it easy to use.

Miinukset: The bed was very hard

Plussat: Clean room with a spacious layout. If you're only looking to sleep and shower its a good place. Nothing is complimentary.

Miinukset: This place will nickle and dime you to death. I was surprised I didn't have to pay extra to gave running water. Nothing is complimentary. They charge extra to store your bags, insane rates to do laundry ($5 per pair of underwear as a start). Internet charged with time interval, but all have a 1,000 mb limit that I'm pretty sure us programmed to countdown autonomously. I purchased 24 hrs of internet and it reached its bandwidth limit within 20 minutes after I sent 2 emails and accessed 3 webpages. Overall, not ideal for business travel or long term travel.

Plussat: Siistiä, hotellin baarissa hyvät safkat ja Happy hour olut 4aud oman valinnan mukaan. Ihan Central stationin vieressä, joten helppo liikennöidä jalan, metrolla tai pyörällä.

Miinukset: Katutyömaa edessä, ei tosin sieltä meteliä kuulunut. Hotelli aika pelkistetty, sopii hyvin jos haluat vain yöpyä.

Plussat: Extra friendly staff and a quiet relaxing place to stay.

Miinukset: A little dusty behind furniture and bed.

Miinukset: Cocaroches in bed

Plussat: Woke up with two bedbug bites. room 809. Was painful for a week. That was when I eventually fell asleep after 2 or 3am because powerful fan ducting is just behind walls 1 inch from your head. Like trying to sleep on a plane next to the engines. Covid has seen dramatic price crash and brought all the homeless off the street into these beds. All-night smokers in the central atrium and stoned feral people roaming the lifts and corridors sometimes banging on the walls and doors in their meth fuelled rampage. Previously I stayed here on and off because it was central and clean and usually good value for money but has been all strike outs for last few months.

Miinukset: Fire alarms going off due to the aforementioned ferals smoking drugs in room.

Plussat: The facilities was so complete.

Miinukset: The blanket was so thin and not warm enough for winter time.

Plussat: Had an early train in the morning - the reception staff offered a wake up call that came on time. Always stay at the Great Southern - proximity to the services I need, in China Town ao I get my fix of egg custard tarts!!!

Miinukset: All was great

Plussat: The staff was fantastic! We were able to check our bags and then go and see the city. Super convenient with a 5 minute walk to Central Station and then rode the Big Red Bus for 2 days. Quiet room and very reasonable rate for a Saturday night. And nearby Paddy's Market and some great local food.

Miinukset: No ice available and the water temperature in the shower was inconsistent. But would still select them again if in Sydney.

Plussat: Close to Central Station.

Miinukset: The bed was not very comfortable.

Plussat: the perfect location of the hotel

Miinukset: nothing

Plussat: The location is fantastic, close to public transport and the open top bus tour. Room was small but cosy with basic amenities. Has a restaurant and pub/bar attached to it.

Miinukset: Wi-Fi - 1GB of data in a 24-hr cycle for $22 is criminally expensive in today's day and age. Also, drinking water was not included in the room, which is one of the most basic complementary items provided in every other hotel.

Plussat: nothing

Miinukset: no house keeping service during holiday while people usually have vacation during holiday! What a joke!

Plussat: The price was very reasonable and the facility was really good. The location was perfect. It was located in the main street, Gorge St, and it was really convenient. As it is located in the center of the city, there are so many shops around this hotel and I could go and have meals easily.

Plussat: Fantastic location, 2 minute walk from Central Station, it was good value for money, in essence, the hotel did what it said on the tin. Room was smaller than I would have liked but for the price, I can't complain too much!

Miinukset: N/A

Plussat: Good location

Miinukset: No complementary bottle of water for guest

Plussat: location, to shops/railway station, and efficient reception, courtesy from staff good value for money, for an overnight stay before flying out

Miinukset: not to keen on having $50 frozen on our bankcard account

Plussat: Location

Miinukset: The walls were very thin. I could hear other people's t.v.'s, talking on their phones etc. I even had the extraordinary experience of sitting up in bed watching tv and getting a massive bump in the head from the people in the next room hitting the wall. I was pushed forward like when you stop suddenly in traffic! Certainly a first for me!

Plussat: Very convenient to central station and for the free bus to Circular Quay

Miinukset:

Plussat: Great location

Miinukset: Tiles in shower need good scrub,carpet dirty. workmen started renovations at 7am in room next door and woke us up.upon mentioning this to reception at checkout,the person at checkout didn't seem to care

Plussat: Hyvä sijainti ja huonen 619 oli oikein viihtyisä parvekkeen ansiosta.

Plussat: Kävelymatka asemalle josta nopea yhteys lentokentälle. Nopea bussiyhteys satamaan ja nähtävyyksiin. George Street hyvä ostoskatu.

Plussat: Excellent. Strongly recommended !

Miinukset:

Plussat: Hotellin sijainti on aivan erinomainen, kaikki merkittavimmat nahtavyydet ovat kavelymatkan paassa siita. Kaikin puolin hintansa vaarti majoitusvaihtoehto. Hyva ilmastointi.

Plussat: all roung good budget accomodation with neat clean facilities with helpful staff. Close to rail transport a nd walking distance to cbd

Miinukset:

Plussat: The location was great! It was close to a small grocery store and public transportation. We were able to easily walk to the Opera House and many other points of interest.

Plussat: Location and the bathroom was absolutely fabulous. Definitely my favourite part of the stay.

Miinukset: Was supposed to be city views and it was back of buildings

Plussat: Superb breakfast buffet: incredibly tasty, amazing variety, plentiful enough to fuel us for a full afternoon of sightseeing. Excellent location; comfortable, quiet room; friendly and helpful staff; self-serve laundry onsite; great value.

Miinukset: No. We loved it and would gladly stay again for another week.

Plussat: It was an ok hotel but not worth $--- per night that I was forced to pay

Miinukset: Yes there was a mixup in my two nights accommodation and on the second night the rate I was charged was almost double the previous night. So not happy.

Plussat: The Grace Hotel is centrally located within walking distance of all the Sydney attractions. I was not disappointed as I only had three days in Sydney before returning to US. At end of day, the staff and hotel are a welcome respite after a day of touring

Plussat: Great location, nice room with a good shower, free WiFi

Miinukset: The king bed had a firm bar in the middle of the bed. Not a problem if you sleep on either side though. I wish they let you stay on the WiFi the entire day of departure, I came back later to get my bags, but no WiFi to figure out how to get to the airport

Plussat: Very comfy bed. Large bathroom with lots of bench space. Loved the rain shower. NO minibar just a very small narrow fridge. Nice layout. Spacious room. View was internal looking onto glass roof. Very clean.

Miinukset: Due to COVID-19 Breakfasts were on a pre order basis. We were given the option to pre order and save $13 per person. Cost was $25 pp. Full hot breakfast. Not a bad price for what we received but there was a bit of mix up with wrong orders and a few cold items - sausages and croissants. The coffee was good!!!

Plussat: The aesthetics were beautiful, the room was beautiful, the bathroom was very spacious. Loved the two shower heads.

Miinukset: I did not like that the hotel did not grant my request of a bottle of champagne on entering, it was a special anniversary. I had asked for a bucket of ice as I brought my own champagne and it took two phones calls and a 40 minutes wait for it to arrive to my room. The google chrome cast was out and the internet was out and they did not compensate for any of that.

Plussat: Newly renovated rooms and bathrooms. Spacious and clean. Bed very comfortable.

Miinukset: Nice newly refurbished rooms but a little lacking in personality given the era of the hotel.

Plussat: Good sized room

Miinukset: payment for parking not clear

Plussat: Location was great for walking in any direction around the city. Staff was always helpful, patient and pleasant.

Miinukset: The pool was attractive but not the most functional.

Plussat: The stay was excellent. Loved to hotel and the staff were awesome A+ all round

Plussat: Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.

Plussat: Continuous hot water

Miinukset: The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.

Plussat: clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff

Miinukset: nothing

Plussat: Very comfortable bed, room quiet although located on a busy road.

Miinukset: Unable to change the temperature of the A/C which for us was too cold.

Plussat: This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.

Plussat: An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great.

Miinukset: Would like some packets of biscuits to have with a cup of tea in the room!

Plussat: Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.

Miinukset:

Plussat: the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city

Miinukset:

Plussat: The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great

Miinukset: Not really

Plussat: Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.

Miinukset: