Sydney hotellia

Plussat: The room was first class and the bed super comfy

Miinukset: Nothing!

Plussat: Close to main attractions. Staff very knowledgeable and polite.

Miinukset: No microwave.

Plussat: Room with Darlington Harbour view and closeness to restaurants and activities.

Miinukset: - extra 2% charge imposed on the bill when paying by credit cart. - traffic noise in the early morning at Room on the 5th floor facing the highway.

Plussat: Staff very helpful

Miinukset: No pool. No bath. Found an old shoe under the bed. Not so clean.

Plussat: The beds need replacement. Two in my room had collapsed. The hotel engineer saidthe box spring was broken, so they offered to put us in another room. I checked and sure enough the mattress was broken there too. They moved us to a beautiful suite, but the floor in the room was too slippery for the wheels and the bed would slide out from the wall while resting, and slide away when standing. The hotel admitted that it knew it had the same problem in another room and ultimately they had to remove the frame to keep it stationary. They need to be more diligent in room inspection.

Plussat: Convenient location, clean, modern

Miinukset: There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.

Miinukset: Very late guest services, sometimes no one comes despite our continued calls

Plussat: Free upgrade at check in to a room with a harbor view

Miinukset: None

Plussat: Clean, good facilities.

Miinukset: Small rooms, very noisy, guest doors slamming starting @ 5am, , music from function centre floors below. A Hyatt by name only.

Plussat: The views are excellent looking across to Darling Harbour and the location is very convenient. Lobby areas look brand new but the rooms are a bit old looking.

Miinukset: The room smelled a bit like a chemical air freshener and the housekeeping service missed a few things.

Plussat: Good buffet, all the amenities expected from Hyatt. Central and fast access to the Harbour.

Plussat: Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days.

Miinukset: The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.

Plussat: The location

Miinukset: No pool

Plussat: Great wifi, attentive concierge, great staff all around.

Miinukset: Nothing negative to say, really.

Plussat: Just the receptionists - guy who took my feedback when I checked out and seemed sincerely upset that I had a bad experience and the lady receptionist who produced the bedroom slippers when housekeeping rudely said there was none. Other than that, I was totally ripped off. I know the holidays bring volume, but the hotel should've been prepared for that. If you can't handle it, don't book additional guests, especially the ones that pay and are Accor members. You'll just ruin the experience.

Miinukset: Booked this for NYE, our first time in Sydney, Australia, at that. Paid a hefty AUD3000 given the holiday and received a rude response with no explanation on the first night from housekeeping when I requested for bedroom slippers. Was told they ran out but reception managed to produce 2 pairs the next morning for me (reception was actually quite helpful). Used, empty glasses, utensils were left on the table after beds were made up and towels were replaced. Room was clearly not vacuumed nor cleaned as the carpet still had some pieces of paper on the floor. Moulting towels with lint sticking to the body upon use, which meant having to take a bath again to remove them. Being an Accor member and having used Novotel around the world on various travels, my family was placed on the lowest floor with the cabin crew of various airlines. Noise could be heard outside. Black out blinds were not noticeable and woke up to the bright light. Refill of water bottles inconsistent - only done on 1 out of 4 days and even after having asked 3x on the same day for a refill, was told - "that's not our department" - and so the water never arrived. Attempted many times to re-stock water in the lobby but it was always empty and finished. For AUD3,000, it was a total rip-off and after having transferred to Westin Sydney with my SPG-Marriott points and getting the best room ever and satisfactory service for another 3 nights, Novotel Sydney has made me re-evaluate and think whether I should still continue using them when I travel.

Plussat: The only thing I liked was the availability of the outdoor pool and access to internet in the lobby.

Miinukset: When I arrived and walked into my room, it smelled horrendous. Then walking into the bathroom their was some object of grossness in the shower. We called immediately and transfered to another room that was ok, but still had an odd odor. Then later in the evening, when coming back from dinner their was puke in 2 of the 4 elevators just sitting there. The front desk was informed, but really didnt act on it. I had to ride up to my floor with puke on the ground cause the other 2 elevators were taking too long. I spent 475 dollars for the one night.....I was extremely disappointed. Didnt even bother to try and get a refund.

Plussat: Friendly staff, nice food, great location.

Miinukset: Shouldn't have to pay for internet access or parking.