Hotel Unizo Tokyo Ginza-itchome

Location was the only positive thing...

Where do I start here... the staff was not responsive until you would call a manager. At the check-in they show a card with some warnings such as a fine for lost key card of USD 20... seriously? It is not that we lose the key ever, but the fact already sends some weird sense... overall we stayed in 8 different hotels during our trip across Japan and this was by far the worst one. The laundry room was never available - only two washing machines and one was broken, the other one was always occupied, so we opted for dry cleaning as the prices in the room seemed ok... only to find out when we got back our 9 t-shirts that we were charged USD 120+... insane! The explanation to that was that tshirts require hand-ironing that is why it was more expensive than dress shirts (no price of tshirts dry cleaning in the room)... hand ironing...? seriously...? tshirt...? Long discussion and argument with the reception just did not lead anywhere, but only USD 10 discount after all complaints we made about the washing machine availability and the lack of information on the prices in the room. The size of the room by far was the smallest among all we have seen in Japan, what worsens it that the room is full of useless stuff like pressing for pants, ottoman, big chair, etc. Seriously, there was no room to open the luggage, but all that stuff... The AC was noisy and produced some condensation from humidity that was dripping... the bathroom did not feel clean... the breakfast was disgusting in the restaurant on the ground floor attached to the hotel that claimed to be Bulgarian but served Italian food in the menu, but not at the breakfast... breakfast in 7/11 across the street was better and much cheaper... it may have been the worst hotel I ever stayed in my life after I travelled across the world a couple of times. Never ever again in UNIZO!