Tokio hotellia

Plussat: The Amazing view from our room! Excellent service and comfortable rooms. A proper luxurious experience. Central location, close by a subway station.

Plussat: Amazing hotel, fantastic views of tokio

Plussat: The staff are all exceptional, the views are exceptional, the bar is great, the beds are super comfy! Concierge were so helpful with bookings. All great.

Miinukset: Nothing!

Plussat: Everything.

Plussat: Staff were very helpful. Our room was very clean and had everything we could need. The swimming pool is lovely and spa perfect.

Plussat: Every thing

Plussat: Siisti hotelli, erinomainen palvelu, todella hyvä ruoka ja aivan mahtavat näkymät Tokion yli. Metroasema kadun toisella puolella, joten liikkuminen mihin tahansa Tokiossa onnistui helposti.

Plussat: Great high quality hotel. Excellent rooms and facilities. Beds extremely comfortable.

Miinukset: Lots of “rules” spoiled our stay. We were unable to have a drink anywhere in the hotel with our teenage children after 6pm. Under 18s are not allowed to use the pool. Again ridiculous. Over 14 would be a better policy. Extremely expensive for what it was.

Plussat: I cannot say that I have much experience of ultra-luxurious hotels, but this one is absolutely stunning! You can find everything your heart desires; and the architecture, the interior design and the comfort level provided make it a memorable stay worth your while - and definitely worth the price tag! My sister and I were sad to have to go..

Miinukset: Every little detail is so well taken care of; seriously, we could not find any flaw!

Plussat: All was perfect !!

Miinukset: My wife and I went to the pool area where the staff were very rude....WE were told in this huge hotel that only 8 people are allowed in the pool at any time...We were told to stand and wait..after 15 mins we were allowed into the pool, My wife and I got into the spa and no one else was in the spa, i attempted to take a photo of my wife in the spa and a staff member ran out rudely gave me a card telling me no photography ..like what ?? Im taking a picture of my wife in a spa by herself in a hotel we spent $1000 a night for...give me a break....

Plussat: Size of the room, gym

Miinukset: Nothing

Plussat: everything！

Miinukset: nothing

Plussat: Clean, pleasant and helpful staff, access to the Tokyo Palace grounds for a walk or a run.

Plussat: I booked a studio apartment and on arrival we were upgraded to an executive apartment suite. Very luxurious. Separate bedroom. Full size kitchen. Large bathroom and shower. Two toilets. One accessible from the bedroom and the other from the hallway in the living area. Very well appointed with a washer/dryer. Two large screens TVs with english speaking programs. Windows at the front of the building but views only of the skyscraper across the street. Did not use the poop or gym. Breakfast buffet style in the restaurant was good.

Plussat: Thank you for everythings .

Plussat: It is feel like a home . Friendly staff, really helpfull. The apartment near to king palace so you can enjoy walking or jogging around the area.

Miinukset: It is not close to Shopping area but still acceptable . Convinience for who like quite place.

Plussat: Good design and new

Miinukset: Located in the office area

Plussat: Staff is incredibly helpful and polite, rooms are very comfortable, spacious, well decorated and with amazing views. Breakfast is very good. Impeccably clean. Great location with direct access to the metro station and plenty of restaurants. Within walking distance to the Tokyo station.

Miinukset: Can’t find any faults except for the single soap bar provided - two would have been better (one for the sink and another for the bathtub).

Plussat: New, clean and very functional room. The staff was very helpful too. I arrived early, and the staff helped me to check in early. It really helped me to relax a bit before heading to rugby worldcup opening game. :)

Miinukset: Nothing in particular

Plussat: Location of the hotel was excellent being only a few minutes walk from the railway and subway lines. Many shops and restaruants nearby. The staff were very helpful and friendly. A very good buffet breakfast with lots of variety. The hotel was kept clean and tidy. Beds were large and very comfortable. A useful facility was the (free) ice making and microwave situated clost to the elevators.

Miinukset: Our only disappointment was that the TV in the room did not have any english language programmes apart from a short local news channel.

Plussat: Hyvällä paikalla, temppelialueen vieressä. Helppo alue liikkua ja junat kulkee jokasuuntaan. Huippu paikka.

Plussat: Hotellin sijainti on erinomainen. Huone oli rauhallinen ja siisti. Aula hyvin viihtyisä ja hienot näkymät yli kaupungin,myös Skytreelle.

Miinukset: Olisin toivonut esteettömän näkymän yli kaupungin, mutta ymmärrän kyllä että Tokiossa sellainen on luksusta.

Plussat: We had 2 rooms and both had great views of the city. We were on the 12th floor. Very nice breakfast with a great selection and variety, both western and japanese style breakfast. international staff who spoke spanish and english.

Miinukset: The subway station was not near the hotel. The nearest (useful) train lines were 800 mts away (those are Tawaramachi st and Asakusa st from the Ginza LIne). The Asakusa station near the hotel is from the Tsukuba Line, not very useful if you want to move around the city. At night the neighbourhood is quite busy, with many bars and small restaurants.

Plussat: Clean, big room. Handy was very convenient. Food hall in the same building. Don q close by

Miinukset: Nothing

Plussat: Welcome drink on arrival, clean rooms complete with all travellers needs( toothbrush, slippers and many more) Close to train stations about 10 minutes walk.

Miinukset: Rooms are a bit small, but functional.

Plussat: The hospitality was superb! The location and cleanliness was in a whole new level. Keep it up!

Miinukset: Nothin really

Plussat: We probably got what we paid for but the room was cramped. Typically Japanese maybe?

Plussat: An excellent hotel that is in a terrific location, has a beautiful market in the lobby, and has thought of everything. One of the most considered hotels I have ever stayed in. The room lighting, a torch near the desk ( just in case I guess), the laundromat that is cheap. A beautiful room . We loved our stay. Right near the train lines and Sensi-ji temple.

Miinukset: Slightly less expensive breakfast option.

Plussat: Love the location near senso ji shrine. Great lobby too for view of the sky tree.

Miinukset: Room is small but this is to be expected and the very reasonable price justifies the tight quarters. Plus everything one needs is provided.

Plussat: The free phone and the fact that the hotel was supplied with practically everything, from face masks to screw drivers. Clean & comfortable room! Great view overlooking at Senjo Temple and Tokyo Sky Tree! Convenient location and surprisingly it is quiet and night and you can easily find heaps of dining options nearby! Hotel staffs are very friendly and helpful! Highly recommended!

Miinukset: Nothing

Plussat: Great location, quiet room, good climate control, helpful, friendly English-speaking staff. Though I didn't use it, there was a phone in the room that offered free, unlimited international phone calls- nice touch!

Miinukset: The room was on the small side for my tastes, but that's typical in Japan.

Plussat: Facilities ,staff and food were excellent

Miinukset: Nothing

Plussat: Sheer luxury and peace above the Tokyo skyline. The staff were incredibly helpful and nothing was too much effort. I can’t describe how much of a special experience it was to stay here. Don’t muck about, book this hotel. Now.

Miinukset: The gold was too bright. Joking, there was nothing we didn’t like.

Plussat: Great location on top of Tokyo station, friendly staffs, excellent service ! Quiet and comfy environment. Staffs arranged everything for kids, also lovely cookie with eatable coloring pen. and now they can remember Shangri-La!

Plussat: Everything

Plussat: Location

Miinukset: Recognition for returning guests

Plussat: Staff were very friendly and approachable and assisted perfectly with my proposal. Hotel itself was perfect and comfortable beds were nice and soft, we had the perfect night sleep.

Plussat: The customer service and luxurious room

Miinukset: I had to leave

Plussat: Was one of the best hotels I ever stopped in -staff are amazingly helpful-loved the room -food in horizon club lovely and that view is wonderful-loved the little washbag of goodies too -I’m am still using them now

Miinukset: Nothing bad to say was the best start to my trip to Japan -just wish I could have stopped longer

Plussat: Spacious room, service, clean, location and view of the city.

Plussat: Service amazing and so was the room service food

Miinukset: Little hard to find a originally

Plussat: It was absolutely superb. The staff in the Horizon Club could not have been more helpful. Our room on the 37th floor was large and extremely well presented.

Plussat: Possibly the best service we've ever had at a hotel. A real gem in the heart of Tokyo. So much to do, see and eat within walking distance.

Miinukset:

Plussat: Easy to get to from Haneda or Narita airports, unless there is a typhoon and you end up landing at Chubu! (At least the airline concerned compensated us for the travel back to Oshiage.) There are plenty of places to eat nearby - more expensive at the Sky Tree but cheaper in the streets around. The hotel is within walking distance of Asakusa. Staff are very welcoming and most speak excellent English. Laundry facilities on site, and vending machines (including Asahi beer). There is a supermarket on the ground floor with plenty of takeaway items at reasonable prices.

Miinukset: The TV didn't have a USB port to let us play the movies we had (we watched them on the laptop instead). There aren't any outside areas to go and relax. Our room was small - with a double bed. Have previously stayed (a year ago) with a larger twin bed room. The cost is perhaps a little too high for the facilities and experience. Breakfast is 2,000 Yen.

Plussat: Vuode ja siisteintä

Miinukset: Vähän tupakointitiloja

Plussat: Everything

Plussat: Excellent and very friendly staffs and overall service is fantastic. Left our luggage there when we went off for a day, and they were in our new room when we checked in again.

Miinukset: Nothing about the hotel.

Plussat: Great location, spacious rooms. staff was friendly and hardworking

Miinukset: The breakfast buffet was a disappointment. Price was a little high.

Plussat: Good and convenience Location. Great for family stay.

Miinukset: No comnents

Plussat: Everything Staff, Location, Services, Great hotel Thank you for everything

Plussat: Conveniently located near Skytee town / Oshiage mall, this hotel is a great pick if you have a family and want to hang out in that area. Right next to the station and a 30 second walk to the mall.

Plussat: Great location at the foot of the Sky Tree - easy access to train for return to Narita. Shops around including supermarket at the ground floor.

Miinukset: All good.

Plussat: The Solamahi Center is full with many many restaurants. There is a lot to choose from

Miinukset: Room size was small. and there is no Lobby at the hotel nor a bar !

Plussat: We stayed here with our daughter and so what made this hotel so remarkable was its location. It was right across the street from Oshiage station which has a direct route to and from Narita. It is right across the street from a HUGE shopping center, right next door to an awesome two story grocery store, right around the corner (30 sec walk from hotel front door) from an awesome little 24hr food joint and also right around the corner (30 sec walk from hotel front door) from a 24hr convenient store with an ATM machine. Location, location, location, clean rooms, friendly staff, free cell phone to use in and out of the hotel room all made the experience here amazing.

Miinukset: Absolutely nothing.

Plussat: The location was great and the room very comfortable.

Miinukset: The breakfast was a little disappointing - not enough variety. We came later and some of the food had gone and not replenished.

Plussat: The facility is really cool being at the Tokyo station, the staff are exceedingly friendly and helpful (they have a greeting service that meets you at the platform of the train and escorts you to the hotel- so nice to not have to use the phone to find it!)The rooms are beautifully appointed- very luxurious.

Miinukset: There was nothing I didn’t like- it is expensive but they really make an effort to give you your monies worth in service.

Plussat: Gorgeous property. Only wish they had shown us the spa and workout area. We only saw it as we departed and missed what looked like a fabulous experience. The breakfast buffet was other worldly.

Miinukset: All excellent. Staff exceptional. Rooms excellent.

Plussat: Location is convenient to shopping at Omotesando.

Miinukset: Breakfast at the Japanese restaurant inside the hotel provides very little food variety, not up to Westin standard.

Plussat: Front desk staff..Held our bags aday before check in.

Miinukset: I requested a double bed months ago but on check in said they had no more spare rooms..however for another 40,000yen they would upgrade us...The class of the hotel thought they could have been alittle more helpful

Plussat: The hotel is part of the main Tokyo train station, and connected to all the transportation. Plenty of nearby restaurants and easy to get around.

Plussat: Interior of the room was extraordinally beautiful and functionable. Quality of bed, furnitures and bathroom, everything was great. I stayed in the room which was facing to Marunouchi side, the view from the high window was exceptional. I was also surprised that the roof of the dining room was renovated to glass so that lots of natural sunlight is taken into the space. It made us very comfortable at the moment of breakfast.

Miinukset: Breakfast itself was not as good as expected though it was pricey. Especially I was dissapointed at the quality of breads. It was somehow baked 2 days ago. The room we stayed was located farest from elevator accessed from the lobby. I thought there should be two receptions on the ground floor so that guests could access to the room easilly.

Plussat: Location

Miinukset: Way overpriced even by Japanese standards. Tiny room and very poor breakfast.

Plussat: The location of the hotel was ideal, right inside Tokyo Station. For wary travelers coming from the airport it was really easy to find the hotel and settle in. Check in was painless, the room was beautiful and the staff were extremely nice and helpful.

Miinukset: It's a tad pricey but for all the conveniences I'd say it's worth it.

Plussat: The service was far beyond the call of duty.

Miinukset: Nothing to be faulted

Plussat: Great location (Mitano ku), Staff was extremely helpful to get us around and find a hospital quickly(English speaking) to get my daughter treated. Loved the breakfast at Ritz and the view from the room (Million $). Hospitality at best, thank you Ritz Carlton.

Miinukset: None

Plussat: Every aspect of the staff was the best in the business

Plussat: Very big room with fantastic view of Tokyo Tower. Metro is underground which is convenient to Ginza and Shinjiko. A preimium Shopping mall is just beside. Shuttle bus is direct from Narita Airport.

Miinukset: Quilt is a bit thicker.

Plussat: This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties!

Miinukset: What I didn't like was that we had to leave so soon...

Plussat: Everything is absolutely top of the range

Plussat: One of the best hotels that I’ve been in my life! Everything is really well done!

Plussat: Warm, smiling staff, comfortable and elegant. Tasty food

Miinukset: Nothing at all

Plussat: The welcoming was amazing and the staff were very friendly and helpful during the entire stay! Also the size and quality of the room!

Miinukset: There was no iron in the room, however once I asked the staff got me one

Plussat: Ritz-Carlton always Bravo!

Plussat: Hotelli tarjosi luksusta lomaamme. Näkymä huoneen isoista ikkunoista oli henkeäsalpaavan hyvä! Hotellihuone olikin kuin ikioma näköalatasanne. Sijainti on myös erinomainen. Lyhyen taksimatkan päässä on esimerkiksi Tokyo Station, minne kulkevat muun muassa Narita Express -lentokenttäjunat. Tornihotellin muissa kerroksissa (Midtown-kompleksi) on myös hyvät ostosmahdollisuudet ja suuri määrä (design-)putiikkeja ja ravintoloita. Kivenheiton päästä löytyy lisäksi Roppongi Hills (näköalatasanne, taidenäyttelyt, englanninkielinen elokuvateatteri jne.). Majoituimme upeassa Tower Suite -huoneessa - hyviä Booking-tarjouksia kannattaa pitää silmällä!

Plussat: Breathtaking view from the room + Excellent service from the staff.

Miinukset: If anything room features (e.g. bathroom tech) could have been improved. Nothing major though.

Plussat: Breakfast buffet was excellent. Concierge service was exceptional and offered many options for family excursions. Their restaurant recommendations were perfect. Front desk personnel and even valet services were outstanding! True Ritz quality displayed here in Tokyo!

Plussat: Room

Miinukset: Lost in translation

Plussat: Everything was perfect - the location, the interior decor of the whole hotel, the spa and gym were incredible. One of the best hotels I've ever stayed in.

Plussat: Loved the view from the 46th floor of Mt Fuji. Breakfast was fabulous, room service was amazing. Even though certain items were not on the menu, the staff was kind enough to have it specially prepared for us. Overall the staff was very polite and willing to assist whenever asked.

Miinukset: The ambiance a little too dark in the lounge area at night. But I guess they needed to set the lightings like this so that the amazing view could be enjoyed from the 41th floor.

Plussat: Customer Service was excellent! They gave me a set of tea pot because they served me broken glasses and cups every morning The layout was confusing but the staffs tried their best to help Overall, i do feel very welcoming especially you just had a long flight

Miinukset: I never stayed in a 5-Stars hotel, where i had so much complaints at one stay (5 days, 4 nights) 1. The glass in the bathroom was chipped, so i put it aside to the table so the maid could take care of it for next swift 2.,Similarly, i also found my tea cup was cracked as well. So i placed it together with the chipped glass. Day2, i found thr exact chipped glass and cup were put back exactly where i found them. So, i moved them to the table, so the maid could replace them Day3, they were back to the same place, in the bathroom and tea set. Finally, i called the housekeeping. I wondered how they cleaned the glasse and cups?! The exact broken glass and cups were back. Did they actually use machine to wash them? However, their response was very kind and they even offered me a set of new tea pot and cup !! 3. Breakfast - i.They served a tray of empty jams (used by someone else) - Yike ! Pretty gross. ii. When i went to get my second round of fruits from the buffet table, they cleaned my table including my unfinished food and capuccino iii. With the price they charged, the buffet breakfast quality and quantity are very underwhelming! 4. Dining - Western dining They claim it is a French cuisine. Mmm, Nope. They are not French cooking at all. If you serve the fish inside a Staub pot, you then call it French. Then maybe :) But the menu does have a good variety of protein and even have glutten-free bread. The service was very slow, but with "customers are always right " attitude. The fishes we ordered were tiny and dry. Again, could not complaint because the people were so nice 5. Dining - Japanese They are extremely over-priced with a nothing special taste. Again, great service with not so good food and very pricey 6. The layout of the floor and.location of lobby was weird! So confusing. Not matching a pricey, 5- Star hotel, or comparable to other Grand Hyatt international hotels 7. No Limo-bus going to Airport before 9am.

Plussat: Probably the best hotel I did in my life

Miinukset: Nothing. All was perfect

Plussat: Bed swimming pool

Miinukset: Television channels limited no international channels

Plussat: Amazing service. Beautiful hotel

Miinukset: Location is not great, far from city center

Plussat: One of the best hotels I've ever stayed in. Staff were super attentive and the facilities were amazing. We were in a deluxe king - it was on the 47th floor facing Shinjuku station so gave great views across the city. Being able to have 24 hour breakfast in the room on the day we were leaving was a big plus. Had a good gym (also on the 47th floor), and the bar on the 52nd floor was beautiful (even if the drinks were a little pricey at 2400 yen each). Would definitely stay there again.

Miinukset: Very little to comment on here. The location is a little far from Shinjuku Station (about a 15 min walk), however the hotel does provide a regular shuttle service to and from the station (every 20 mins until 9:30pm).

Plussat: A phenomenal experience of first rate service, comfort and view. A bucket list hotel for sure.

Plussat: Everything clean and nice and comfortable

Plussat: The food was good, as with all our hosts in Japan the staff were wonderful and their politeness exceeded all expectations. The late supper which the hotel added each evening was a nice gesture and not to expensive.

Miinukset: A little too far from Tokyo City for my liking but a wonderful location if you are interested in visiting Tokyo Disney

Plussat: Cleanness

Miinukset: No room service

Plussat: I loved everything about this property! From the view of the bay, the close proximity to Tokyo Disney, the 24 hour convenience store, and the wonderful staff. Everything is clean and beautiful.

Miinukset: The property doesn’t have a pool or a jacuzzi, but there is a deck with a wonderful view of the Tokyo bay and the entire area.

Plussat: We were stuck on the highway, traveling between Haneda and Narita, the day Typhoon Faxai hit Tokyo. The hotel was one of few options for us to spend the night, but we hit the jackpot! Couldn’t have planned it better. Modern, clean, spacious, affordable, and most of all, AVAILABLE!

Plussat: Good place to relax..,

Plussat: Clean ! Convenience store is very good idea.

Miinukset: None

Plussat: The hotel is in such a stunning location right on the sea, you get the best of both worlds! The constant shuttle buses to and from Disney and the train station meant that we had amazing access to everywhere and had no limitations on our plans. The staff were so lovely, would happily go out of their way to help. The rooms were clean, spacious and comfortable. I have no complaints! Would happily stay here again in the future!

Plussat: The view from the hotel is nice. The room is spacious.

Miinukset: Beware your belongs. If you left anything behind the room. They cannot find it.

Plussat: Very convenient... free shuttle bus to Disneyland ... shuttle bus to the train station ... convenience store 24hs

Miinukset: No dinner varieties at the hotel

Plussat: Nukuin hyvin merimaisemassa. Kuljetuspalvelut oli positiivinen yllätys.

Miinukset: Aamiainen olisi saanut kuulua melko korkeaan hintaan.

Plussat: The beds were comfortable and the room was comfortable. We also really enjoyed the bathroom.

Miinukset: We didn’t like the price of the hotel restaurant. We were over charged for a meal due to the fact the restaurant manger changed the price after we were seated. So don’t eat at the restaurant, I would suggest just grab snacks from Lawson or eat some place else.

Plussat: Every thing

Miinukset: Every moments was quite good before last moment at the hotel . When i leave the hotel.. there was two bellboys however no one even try help me to put my big carriers into taxi. All they did was just standing by me and watched it.

Plussat: Everything was perfect from the rooms very well designed and spacious to the rooftop bar, gym, spa ....

Plussat: The staff were incredibly pleasant . Enjoy a drink at the bar with a lovely view and pianist playing . The gym was amazing

Miinukset: The construction so don't pick park view

Plussat: Exceptional service and a very beautiful room, it felt like a little oasis in Tokyo! The complementary cocktail hour was a lovely touch and the grill tavern restaurant was delicious with an equally delicious wine list!

Plussat: The view is perfect !!

Plussat: The location was paramount - central to excellent shopping areas as well as not far from a major subway stop at Toranomon Hills, which made it easy to get to fun areas like Roppongi and Shinjuku. The hotel is modern but still has very traditional Japanese accents, which gave it authentic energy. The staff is friendly and knowledgable and the concierge provided helpful recommendations for dinner and activities. The bed is firm but comfortable and the Tower View is a MUST, worth the additional cost. The bathroom is spacious and well designed and the robes were the best! Also, the daily refills of complimentary wasabi crackers were a nice touch. We did breakfast in the morning at the hotel and it was delicious! If you have time, be sure to check out the pool and the spa on the lower floor.

Miinukset: Honestly, it was one of the best hotel experiences I've had internationally. I did not try the restaurant, and sometimes the elevators took a while to arrive (since you have to change to get to hotel guest elevators), but overall it was a seamless stay.

Plussat: Inside atmosphere

Plussat: The services of their staffs provided to customers. Friendly and promptly!

Miinukset: Nothing

Plussat: Everything!

Miinukset: I thought breakfast was good but a little steep in price but after all the views are breathtaking and you are on 51st floor of a 5 star hotel worth every penny !

Plussat: I have been staying there for 30 yrs. is always a pleasure to come back over and over again.

Plussat: Nothing special but we had a good time

Miinukset: Everything was fine Restaurant service was excellent and food was nice too

Plussat: This hotel is very centrally located in Tokyo, close to Tokyo Station and Ginza. Lots of great restaurants and attractions nearby. The hotel has a beautiful lobby and an old antique bar, great for enjoying a Japanese whiskey. Our room was a standard room, pretty basic in its setup.

Miinukset: It is pretty expensive.

Plussat: Excellent staff. Very helpful and polite. Excellent location. Entrance to metro station is at one corner of hotel. Lots of stores and good restaurants around the hotel.

Plussat: Public areas are impressive, and the staff quality is amazing. Good location near Ginza.

Miinukset: "Executive king" room was outdated and generally unimpressive, especially for the price. I have heard that the rooms in the Tower are better. I would not stay again.

Plussat: The staff is awesome! This is also an historic hotel in a great location.

Miinukset: I felt like this could be a great place for conventions, but seemed a little outdated for tourist travelers. We were staying in the Tower building. The Main building may have been updated in the last 10 years.

Plussat: Hotel location is great close to Hibiya Subway station and Ginza shopping district. The staff at the Hotel are amazing, extremely welcoming and helpful.

Miinukset: I don't like how the gym/pool has a usage fee that is not included in the price. Especially when the room rate is quite high.

Plussat: Perfect service cost lots of money

Plussat: Location, view from the room, service levels, staff focus on customer needs

Miinukset: Nothing

Plussat: The location was great. Staff were really nice and helpful although some didn’t know English that much.

Miinukset: The room decor- Out room on the 14th floor was old looking

Plussat: friendly staff and clean hotel

Miinukset: nothing

Plussat: The service was very good. It seemed that the staff anticipated the next move. Loved the original decor in parts of the hotel. We left our luggage while we traveled to Kyoto. No problem with the management. Has a lovely warm feel about it. Lots of history.

Miinukset: We couldn’t find fault. Even the concierge went to a great deal of trouble to work out how to get to Nikko taking first the metro and then the Express train.

Plussat: Room was small but well laid out and nice amenities

Plussat: Breakfast was really good!!!

Miinukset: the A/C was not so cool enough. we set it at 18celsius but it was not that cold.

Plussat: Nice location, walking to restaurants ,shops and subway

Miinukset: 1)Variety of breakfast, we only used our breakfast coupons one day because there wasn't much of a variety. 2)Should consider restaurant to be open later for those that come in late from outings especially since the restaurants around the area close early. 3) It would be nice to have room service as a choice....but unfortunately you don't offer room service at all. To be in this area, Ginza room service is usually standard.

Plussat: Location.

Miinukset: Breakfast not good. No half day stay for late flight guest.

Plussat: Location, decoration, staff, food, room, view

Miinukset: Pillows, no vending machine, smoking room has poor ventilation

Plussat: Conveniently located in Ginza with a metro station right outside the hotel entrance.

Miinukset: Used to be a business friendly hotel but not any more. One and only restaurant in the hotel.would not even allow guests to have drinks there in the morning without paying for a full breakfast buffet and my guests and had to find somewhere else outside the hotel for a meeting.

Plussat: Location is superb. It is in the middle of Ginza and 30 seconds from a major metro stop. Rooms are lovely and have everything.

Miinukset: Rooms are small. Lobby is too small and too crowded.

Plussat: Location is convenient to shopping areas

Miinukset: Space in toilet is too small

Plussat: Great location in the heart of Ginza. Friendly staff, who were always willing and able to help. Clean rooms, which while not large, still big enough for two.

Plussat: The location is very good.

Miinukset: I booked a double room but had only one bed. I had to pay a lot extra to get a room with another bed.

Plussat: Location was really the only plus for me.

Miinukset: No fitness center and no recommendations on finding one, which is a huge minus. Staff were incredibly not helpful which is atypical of Japanese. Would not help w reservations. WiFi was also terrible and dropped. Only good plus was the location-would pay more to not stay again, and instead stay at a courtyard or something.

Plussat: Very friendly place

Miinukset: Small rooms

Plussat: Large room, great facilities & excellent housekeeping staff, location is good but not much atmosphere as mostly office blocks.

Miinukset: 28 floor reception can become tedious to navigate and quality of toiletries is not what you expect from 5 star hotel.

Plussat: The up grade of our two rooms into 1 two bedroom suite is unforgettable!

Miinukset: Nothing

Plussat: The accommodations were incredible, from the room to the service. The location fit well for the travel my group was doing and the food was exceptional as well

Plussat: The hotel was an oasis in the city. The staff were excellent, and it was one of my best experiences in new place.

Miinukset: The hotel starts on the 28th floor, so it feels detached from the surroundings.

Plussat: Everything is

Plussat: Wonderful spot, need to understand a bit how to best walk to it and around it, but that is just about reading all signs. Beautiful hotel, wonderful rooms, service is fantastic. Very good breakfast selection. Would come here again and again

Plussat: Great atmosphere, very convenient stay

Miinukset: Nothing

Plussat: Staff are all super nice and warm welcome with the best view from hotel room

Miinukset: couldn't be better

Plussat: Everything

Miinukset: Everything is excellent

Plussat: Very good facilities and generally very helpful staff.

Miinukset: Food options were very expensive, and not at all to our liking, particularly the lack of simple breakfast options and the extraordinary cost of a cup of coffee!

Plussat: Highly recommended

Plussat: Room was stunning - view amazing. Spa and fitness room, Japanese restaurant was great.

Miinukset: Bar, service slow and expensive.

Plussat: everything was beautiful

Miinukset: Nothing

Plussat: Highly recommended, absolutely perfect.

Plussat: Concierge is excellent! Helped me for Route plan, packing my shopping stuff... The room facility is SMART enough.

Miinukset: the swimming pool doesn't allow kids t go.

Plussat: The staff is very friendly and helpful. The location is amazing the quiet part of the city but also have loads of restaurants and shops a few streets away. With a subway station we can go to any places easily. The room is clean with good views.

Miinukset: Sometimes the cleaning lady took away the toiletries and didn't put enough back and it's hard to communicate with the cleaning department over phone. Other than that everything is great.

Plussat: The staff and the service

Miinukset: The protesters which made our arrival on friday difficult and irritating as we were jet lagged and trying to sleep

Plussat: The rooms were very spacious and very well designed. Swimming pool excellent

Miinukset: Nothing except bar closed for renovation

Plussat: Location was amazing and staff were super friendly and attentive. Great view from our room on 28th floor!

Plussat: breakfast food is very good.

Plussat: Very friendly staff, very professional and efficient. From the concierge team to the cleaning staff.

Miinukset: Continental breakfast to improve a little.

Plussat: Location

Miinukset: Discriminatory treatment of my children who, by the way, paid like adults

Plussat: Seriously this is the best hotel we have ever stayed in!!! It's perfect and the staff is beyond amazing and super friendly!! They made our honeymoon a Fantastic one!! Every single detail in this hotel is amazing and focusing on how adorable the staff is!!! PERFECT

Plussat: Most elegant ,sophisticated space in Tokyo . Staff beyond friendly and assistance with such elegance . Only Hotel to stay in most cities in the world xxx

Miinukset: Could not fault anything

Plussat: The breakfast is particularly good

Plussat: Location

Miinukset: The value for money paid .. too expensive !

Plussat: - Room view - Location (right above Ginza line) - Staff professionalism

Miinukset: N/A

Plussat: Really luxurious room, great view, very friendly staff

Plussat: just perfect

Miinukset: nothing

Plussat: This was probably the best overall city hotel I’ve ever stayed at. Every experience with a staff member was above excellent and everyone went the extra mile to make us welcome. The best were extremely comfortable and our every need was taken care of. They even provided us with PJ yukatas (informal kimono type pjs) and trainers for the gym. Beyond anything you would expect in Europe. The hotel itself has 3 Michelin star restaurants, a really cool jazz bar and an incredible spa (the sauna has a view). The hotel even has a church. I loved this experience.

Plussat: Comfortable room with small kitchen. Enough space for 3 people. Very clean .

Miinukset: Quit poor breakfast ( continental ) . But you can find yogurt, omelette, sausages, some vegetables , etc, for our family is enough .

Plussat: Comfy beds, super clean, spacious compared to other Japanese hotel rooms.

Miinukset: About a 15 minute walk from Shinjuku which can be a bit far if you have luggage. Otherwise good location.

Plussat: We have a two-bedroom suit. The room is on the top floor with a nice view. It has all we need like washing machine, microwave, iron, utensils, etc. (except you need to pay 100yen for washing powder.)

Miinukset: Breakfast is disappointing, though it is not expensive (600yen each). Prefer to have breakfast outside. There are some restaurants for breakfast near okubu station (Japanese and western).

Plussat: This is a great hotel. It is in very close proximity to the train and walking distance to other attractions. The area is in a safe well lit area. The rooms were nice sized and we had no problems. The staff were extremely nice and accommodating. They all spoke some English. I would definitely stay here again!

Miinukset: The internet signal in the room is very weak and randomly goes out

Plussat: Very clean room and bathroom. Japanese style bathroom which is quite convenient. Room was small but functional. Check-in was easy and hotel relaxed.

Miinukset: Breakfast was quite basic. Air conditioning instructions only in Japanese. Not very central in Shinjuku area but close to good transport links.

Plussat: Location was great. Not in the heart of shinjuku which would have been madness. Just at the fringes which makes for a great escape from the bustling city centre.

Miinukset: The dryer in the basement was not working well.

Plussat: The hotel was very conveniently located very close to the Okubu Yellow line (closest) and Shin-Okubu Green line. You can walk down to Shinjuku in about 10 minutes and there are plenty of restaurants nearby. The staff were very helpful and friendly. We were able to check in a bit earlier which was welcome after a long flight. The room was clean and had good air conditioning. With 3 adults in one room with suitcases it was just about the right size once we rearranged a little. The bathroom and toilet were a decent size and because they each had their own door allowed us to all get ready in the morning without issue.

Miinukset: There was no communal area that had a bar. There was coffee from a machine but nowhere nice to sit and relax. There was a breakfast area to the side of the reception but it seemed a bit dark and dingy. Its a shame the hotel couldn't do something nicer with that area.

Plussat: Great location, fantastic views, friendly staff and clean and really nice rooms.

Miinukset: If there was anything, I’d say breakfast options weren’t that great.

Plussat: A whole apartment with washer dryer and kitchen. Nice supermarket downstairs with very helpful (with my strange sign language Japanese) staff. Subway station next door but walkable to Shinjuku, walked it three times. AMAZING izakaya restaurant a few blocks south on Otakibashi-dori a few doors south of the intersection with Syokuan-dori, next to Lizarran (Spanish?).

Miinukset: Decor was a little plain? Neighborhood looks at little down market but was totally fine.

Plussat: Great

Plussat: Very spacious rooms, quite location, close to train station, and lots of restaurants and shops nearby. Good value for money.

Plussat: Staff response

Miinukset: The location was not as central as we expected