Tokio hotellia

Plussat: Modern clean and tidy. Great location in Asakusa!

Miinukset: Spiked up price when I wanted to extend my stay.

Plussat: Superb location

Miinukset: Reception was difficult to find - you had to find the elevator and go up a few floors

Plussat: Conveniently located in Ginza with a metro station right outside the hotel entrance.

Miinukset: Used to be a business friendly hotel but not any more. One and only restaurant in the hotel.would not even allow guests to have drinks there in the morning without paying for a full breakfast buffet and my guests and had to find somewhere else outside the hotel for a meeting.

Plussat: Great location in the heart of Ginza. Friendly staff, who were always willing and able to help. Clean rooms, which while not large, still big enough for two.

Plussat: Location

Plussat: Location

Miinukset: Recognition for returning guests

Plussat: Public areas are impressive, and the staff quality is amazing. Good location near Ginza.

Miinukset: "Executive king" room was outdated and generally unimpressive, especially for the price. I have heard that the rooms in the Tower are better. I would not stay again.

Plussat: Perfect service cost lots of money

Plussat: I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests.

Miinukset: Nothing comes to mind

Plussat: Location, service, pool staff

Plussat: The up grade of our two rooms into 1 two bedroom suite is unforgettable!

Miinukset: Nothing

Plussat: The hotel was an oasis in the city. The staff were excellent, and it was one of my best experiences in new place.

Miinukset: The hotel starts on the 28th floor, so it feels detached from the surroundings.

Plussat: From check-in to check-out all the service was consistently excellent, staff were sincere and my room was comfortable and clean. Wish to go back soon.

Miinukset: Not a thing to complain.

Plussat: Amazing service. Beautiful hotel

Miinukset: Location is not great, far from city center

Plussat: This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties!

Miinukset: What I didn't like was that we had to leave so soon...

Miinukset: i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.