Tokio hotellia

Plussat: Hotel is very nice , modern and clean. Excellent location. Service is good but English is a challenge.. good gym good breakfast

Plussat: First thing you notice when you step inside the hotel is the amazing, spalike scent in the whole hotel. The stuff was so nice and friendly. The view from our room, the pool and the bar is breathtaking.

Miinukset: For iur liking, the mattress was to soft.

Plussat: The property was in a convenient location and had wonderful views of Tokyo. Rooms were well appointed, albeit smaller (but of course you are in Tokyo). Breakfast was great. Good use of technology in the rooms.

Miinukset: Everything about the property was really nice. Our stay was adversely affected by some really poor advice from the concierge, who sent us to a very overpriced restaurant and led us to believe that the dress code everywhere in Tokyo was very formal, something our booking agent laughingly dispelled the next morning, setting my whole family back at ease. Once we no longer used the concierge we had great food experiences in Tokyo.

Plussat: Good location and new hotel. Japanese style interior bery nice.

Plussat: Everything

Miinukset: Nothing

Plussat: Siisti hotelli, erinomainen palvelu, todella hyvä ruoka ja aivan mahtavat näkymät Tokion yli. Metroasema kadun toisella puolella, joten liikkuminen mihin tahansa Tokiossa onnistui helposti.

Miinukset: The Wifi could’ve been better: a tad bit slow.

Plussat: It is actually a very nice hotel. The staff were very attentive, technical items in the room was nice and the room was very nicely decorated, The bathroom and water closet with the Toto washlet was also nice.

Miinukset: A third of the room's view was of the roof (of the main building) which was beyond disappointing considering the view was the reason I booked the room. So if the view is important to you, then upgrade the room (which we would have done but was told the hotel was full), check in very early or stay somewhere else. They should market these rooms as partial views to avoid disappointment. Other than that, the room was nice. But then again, there are nice rooms all over Tokyo for a lot less money.

Plussat: I enjoyed most everything about this hotel. The room facilities were amazing, it was very clean, modern, staff well trained and discrete although English wasn’t really well spoken. Location is great, many restaurants around and metro line quite close. Great view. A Starbucks and Dean and Deluca in the building. Very classy, breakfast very enjoyable too.

Plussat: I like the high-tech in room. I like the location of the hotel. And I really enjoyed the view from the room!!! Housekeeping did a great job to make the room clean and tidy. The brand of shampoo and others is Byredo (excellent!)..

Miinukset: Not much to complain about..

Plussat: Beautiful hotel with wonderful facilities!

Miinukset: Nothing

Plussat: Very comfortable room. The windows give a fantastic view.

Miinukset: A bit sad that there are not spa or sauna or gym.

Plussat: Excellent location, beautiful and quiet room, cleanness. Friendly and helpful staff.

Miinukset: The bed was very very firm.

Plussat: Its a great little hotel in the outskirt of the Ginza district. Hotel is modern, its conveniently located in the Ginza and its 4 min by foot (and with luggage) from Shimbashi train station. I am always skeptical about comments regarding the staff but they were superb with so many requests I wanted them to help me with. Both breakfast choices, American and Japanese were good, and with view and quite music.

Miinukset: I stayed in this hotel earlier this year, in March, and liked it. All amenities were fully electronically controlled in the room, which was interesting and convenient. This time, in a different room on the same floor, only some functions were automated.

Plussat: Staff, location

Plussat: clean and tidy comfortable pillow and bedding lots of restaurants around

Miinukset: no facilities

Plussat: Beyond expectation! Staffs are very very friendly and ready to help. The location is very convenient, 5 mins' walk to subway station where you can go almost anyway. It's close to Ginza shopping street and there are many local restaurant nearby. It is located in a quiet area where you can avoid the noise of crowds. Different types of breakfasts are available and all of them are very tastey. The dining place of breakfast is fancy and classy with a bird-eye view to the city skyline. In all, excellent quality with reasonable price.

Plussat: The staff were extremely helpful, courteous and friendly. Rooms were cleaned to a super high standard for a 4 star hotel which was my top priority. The location was very convenient, only minutes' walk to the main shopping areas and the Shimbashi Station. Lots of restaurants nearby with good varieties to choose from. There were a fabulous French cake shop and Lawson only a stone's throw away.

Miinukset: Nothing!

Plussat: Beyond expectation! Staffs are very very friendly and ready to help. The location is very convenient, 5 mins' walk to subway station where you can go almost anyway. It's close to Ginza shopping street and there are many local restaurant nearby. It is located in a quiet area where you can avoid the noise of crowds. Different types of breakfasts are available and all of them are very tastey. The dining place of breakfast is fancy and classy with a bird-eye view to the city skyline. In all, excellent quality with reasonable price.

Plussat: Luxury atmosphere and amenities was nice.

Miinukset: Pool steps was smelly, room was really hot when i arrived.

Plussat: Tried the hotel restaurant, it was a nice Chinese/Singaporean and its exceptionally good value! Rooms are like the hotel, new, spacious and great ergonomics. The hotel starts at 22nd floor, so it has great views~

Miinukset: Dislike would be hard to pick. While the hotel poses as a business hotel (and a very nice one), everything is functional, which could make it lack of character. Being at the heart of business district, it looses out on tourism side.

Plussat: Apartment size was much bigger than expected, 2 bath rooms is great for family. It is a great choice for mixing business with short family break.

Miinukset: The breakfast could have offered more continental European options.

Plussat: Location and cleanliness

Miinukset: Nothing

Plussat: Its a real nice property

Miinukset: Everything

Plussat: The breakfast buffet was tasty. The room was very modern and spacious. There was an extra Japanese-style bedroom. The view from the window was simply astonishing.

Miinukset: The breakfast buffet was a bit expensive. The pool doesn't allow children to swim.

Plussat: Very clean and spacious rooms.

Miinukset: The only bad part was that the pool is restricted to 16 and over which really bummed my 13 and 15 year old out. But aside from that everything was great.

Plussat: Really lovely hotel, beautifully furrnished, extra large and super comfy bed and washing machine. Lovely bathroom. We used the gym every day which was great. Our room looked right out over the imperial palace gardens. Excellent, quiet location in business district - 5 mins walk to Tokyo Station with great restaurants. The hotel sits over Otemachi Station with about 5 subway lines running through it. Great beakfast with European and Japanese options. Wonderful staff. Complementary umbrellas!

Plussat: Hyvällä paikalla, temppelialueen vieressä. Helppo alue liikkua ja junat kulkee jokasuuntaan. Huippu paikka.

Plussat: Hotellin sijainti on erinomainen. Huone oli rauhallinen ja siisti. Aula hyvin viihtyisä ja hienot näkymät yli kaupungin,myös Skytreelle.

Miinukset: Olisin toivonut esteettömän näkymän yli kaupungin, mutta ymmärrän kyllä että Tokiossa sellainen on luksusta.

Plussat: Great location. Nice staff .

Plussat: Comfortable beds room size good for Japan. Very close to Sensoji Temple and subway. Staff very helpful and friendly

Plussat: Did not take the breakfast - as plenty of restaurant around

Miinukset: None

Plussat: very clean, staff is very helpful.

Miinukset: if they have gym that will be wonderful

Plussat: Pillows & free water

Miinukset: Size of wardrobe

Plussat: Great location in Asakusa, Tons of restaurants nearby and lots of shopping. Very close to the temple. Staff was very friendly. You get a free welcome drink and there is always free coffee - lattes in the lobby. There is a mall downstairs where you can get quick snacks and we could walk next door to Donki to get some souveneirs

Miinukset: Not great access to train or subway stations

Plussat: Great location (very close to Senso-ji, Asakusa, Akihabara and the starting point for Sumida River Cruise) and...the best breakfast I ate in Japan!

Plussat: I liked the location and the luxe feel of the hotel. I also liked that it had a microwave, vending, ice maker and washing machine area in separate floors.

Plussat: The best breakfast variety & quality of food. The staff were all super friendly & helpful. A beautiful part of Tokyo to stay in & only a few minutes walk to the train station.

Plussat: N.A - didn't have breakfast at the hotel. With easy access to eateries and convenience stores, we didn't see the need to get hotel breakfast

Miinukset: Perhaps there could've been more washer/dryers as i had trouble trying to wash my clothes as all 6 available were always occupied

Plussat: Great location on top of Tokyo station, friendly staffs, excellent service ! Quiet and comfy environment. Staffs arranged everything for kids, also lovely cookie with eatable coloring pen. and now they can remember Shangri-La!

Plussat: Everything

Plussat: Location

Miinukset: Recognition for returning guests

Plussat: Everything about Shangri-La Tokyo was simply superb. The staff were very polite, helpful and respectful of all guests and spoke very good English. The room was clean, with new furniture and had a breathtaking view of Tokyo skyline. The breakfast selection was very good too. I will definitely recommend others to stay here and will definitely love to come again.

Plussat: bed is big for my family with 2 kids

Plussat: Old but luxury hotel, friendly staff

Miinukset: Too expensive

Plussat: The customer service and luxurious room

Miinukset: I had to leave

Plussat: We chose Horizon Club rooms which was a delight for relaxing when back at the Hotel. The breakfast and snacks at the club lounge were excellent and the staff most helpful.

Plussat: Was one of the best hotels I ever stopped in -staff are amazingly helpful-loved the room -food in horizon club lovely and that view is wonderful-loved the little washbag of goodies too -I’m am still using them now

Miinukset: Nothing bad to say was the best start to my trip to Japan -just wish I could have stopped longer

Plussat: Spacious room, service, clean, location and view of the city.

Plussat: It was absolutely superb. The staff in the Horizon Club could not have been more helpful. Our room on the 37th floor was large and extremely well presented.

Plussat: Possibly the best service we've ever had at a hotel. A real gem in the heart of Tokyo. So much to do, see and eat within walking distance.

Miinukset:

Plussat: Wonderful helpful staff

Plussat: Very nice staff. Super service.

Plussat: Relatively roomy, exceptional service, definitely five star hotel.

Miinukset: Pricey.

Plussat: We arrived to Tokyo on a rainy day. On arrival to the Imperial Hotel, the staff dried our suitcases immediately. Very warm service.

Plussat: Public areas are impressive, and the staff quality is amazing. Good location near Ginza.

Miinukset: "Executive king" room was outdated and generally unimpressive, especially for the price. I have heard that the rooms in the Tower are better. I would not stay again.

Plussat: Great location and easy access to Ginza station. Concierge was really efficient in helping us make restaurant reservation. Nice scenery of Tokyo and hope to come back soon.

Miinukset: Nothing

Plussat: Perfect service cost lots of money

Plussat: The air conditioning system is much better after room renovation. Now I am able to sleep quite well because of good air circulation. All hotel staffs are well trained and very responsive with quick action.

Miinukset: Breakfast become boring after the third days because it needs more variety.

Plussat: Staff was kind, patient and extremely helpful The location was great

Miinukset: Kind of old feeling decor Coffee in the room could have been better Didn’t like the powdered cream A hotel of this caliber should have a Nespresso machine or similar with cream in small sealed cups More than one cup/person/day would be better Gym could have been bigger The food and drink in the lounge was very expensive and was very basic 1400 Yen for a small pot of herbal tea for example

Plussat: The continental breakfast buffet is a little simple at the Imperial Viking Sal restaurant because the price is not high ( 4320 Japanese dollars). French toast is very delicious. I highly recommend "the Gargantua" delicatessen in the lobby. The macaron, season sweets, chocolate and beef curry bread are very yummy.

Miinukset: no

Plussat: Clean and convenience

Plussat: Location, staffs, services <3

Miinukset: None.

Plussat: Vuode ja siisteintä

Miinukset: Vähän tupakointitiloja

Plussat: Everything

Plussat: Very clean and close to Tokyo Skytree

Plussat: Excellent and very friendly staffs and overall service is fantastic. Left our luggage there when we went off for a day, and they were in our new room when we checked in again.

Miinukset: Nothing about the hotel.

Plussat: Great location, spacious rooms. staff was friendly and hardworking

Miinukset: The breakfast buffet was a disappointment. Price was a little high.

Miinukset: The windows couldn’t be locked. Not a huge issue but with an active toddler it did make me slightly anxious.

Plussat: The location is incredible! Close to transport and all Skytree has to offer.

Plussat: Conveniently located near Skytee town / Oshiage mall, this hotel is a great pick if you have a family and want to hang out in that area. Right next to the station and a 30 second walk to the mall.

Plussat: the rooms are large by Tokyo standards and while located in the suburbs it is close to excellent metro services

Miinukset: location is a little far out of central Tokyo, so not the range of restaurants and bars that are available in central Tokyo

Plussat: in front of the mall solamachi, oshiage skytree st and the Tokyo Skytree! very spacious room comfortable pillows

Miinukset: no wall between wastafel n bedroom, only a wood curtain...

Plussat: Gorgeous property. Only wish they had shown us the spa and workout area. We only saw it as we departed and missed what looked like a fabulous experience. The breakfast buffet was other worldly.

Miinukset: All excellent. Staff exceptional. Rooms excellent.

Plussat: Stayed here twice during our trip to Japan. Enjoyed everything about our stay. The restaurant Camellia was lovely and we ate there most evenings. Everybody was very helpful during our stay. The location is second to none.

Miinukset: Nothing to dislike.

Plussat: Concierge team was fabulous and extremely professional and helpful.

Miinukset: Japanese breakfast selection was very good but Western pastries and bread were quite average which was quite disappointing given how good Japanese pastry chefs are in general. Also their coffee could be improved

Plussat: I was surprised I did not get breakfast included into my deal.

Plussat: The location was excellent and the staff were helpful and efficient.

Miinukset: The bedroom was a little small but the bathroom made up for this.

Plussat: Central location!

Miinukset: Disappointing - small & Very noisy - room at long Walk from lobby.... Till Very late a lot of noise from station... Could change room at midnight but with early departure not useful... Staff not Very friendly. No value for money

Plussat: Love the hotel and the location can’t be more perfect

Miinukset: The staff makes everything great

Plussat: Exceptional location, nice and helpful staff, great buffet breakfast at the Atrium

Plussat: Beautiful Hotel. Extremely polite staff. We stayed at the 46th floor. Our room had a stunning view of Mt Fuji which we enjoyed. Breakfast offered was nice with a variety of both continental and Japanese cousin.

Plussat: The breakfast was excellent and the location is perfect, near Tokyo station. The room is nicely decorated and the staff are excellent and friendly.

Miinukset: Nothing

Plussat: The staff were very friendly . The area of standard room is very stuiable

Plussat: The (double) room was big enough for four people and was very comfortable. Having the convenience store in the hotel was great (as we were a bit jet-lagged anyway, it was also good not to have time pressure for breakfast). Value for money was very good.

Miinukset: The location is obviously not very central. Having said that, the shuttle bus to the train station worked really well, and the comfort and value made it worth the extra travel time.

Plussat: The size of room was comfortable. Enough space for 2 persons.

Miinukset: Nothing at all.

Plussat: Quiet and nice view. Near the sea and nice promenade. Near the park. Not far from Disney

Plussat: Everything

Plussat: Nukuin hyvin merimaisemassa. Kuljetuspalvelut oli positiivinen yllätys.

Miinukset: Aamiainen olisi saanut kuulua melko korkeaan hintaan.

Plussat: 1. good wifi 2. very spacious 3. good facility 4. good free shuttle buses 5. clean 6. beautiful view from room 7. good toiletries

Miinukset: no discount to buy the buffet breakfast

Plussat: excellent experience,its a home away from home☺️❤️

Plussat: The view from the room was superb. An amazing view of the bay and Tokyo skyline. The room was large and spacious and the facilities and provisions in the room excellent. The breakfast buffet was very good, a huge selection of traditional Japanese and international and a great start to the day. The supermarket on the ground floor is a welcome option after a long day out at Disney or sightseeing in Tokyo, especially offering good value and an alternative for families.

Miinukset: Nothing. We enjoyed every minute and loved the room.

Plussat: The breakfast is good and very friendly to kids, lots of choices you can find. The free shuttle is precisely on time and helpful to travel between Disney and hotel. Staff are professional and kind, with no communication problem in English.

Miinukset: I like the staff very helpful and friendly,, the room is very clean every thing there is excellent except the TV channels very poor

Miinukset: Every moments was quite good before last moment at the hotel . When i leave the hotel.. there was two bellboys however no one even try help me to put my big carriers into taxi. All they did was just standing by me and watched it.

Plussat: Everything was perfect from the rooms very well designed and spacious to the rooftop bar, gym, spa ....

Plussat: The staff were incredibly pleasant . Enjoy a drink at the bar with a lovely view and pianist playing . The gym was amazing

Miinukset: The construction so don't pick park view

Plussat: Good quality of breakfast. I particularly like bathroom design. Round shape of bathtub is very interesting and comfortable. Good idea!

Plussat: The view is perfect !!

Plussat: The location was paramount - central to excellent shopping areas as well as not far from a major subway stop at Toranomon Hills, which made it easy to get to fun areas like Roppongi and Shinjuku. The hotel is modern but still has very traditional Japanese accents, which gave it authentic energy. The staff is friendly and knowledgable and the concierge provided helpful recommendations for dinner and activities. The bed is firm but comfortable and the Tower View is a MUST, worth the additional cost. The bathroom is spacious and well designed and the robes were the best! Also, the daily refills of complimentary wasabi crackers were a nice touch. We did breakfast in the morning at the hotel and it was delicious! If you have time, be sure to check out the pool and the spa on the lower floor.

Miinukset: Honestly, it was one of the best hotel experiences I've had internationally. I did not try the restaurant, and sometimes the elevators took a while to arrive (since you have to change to get to hotel guest elevators), but overall it was a seamless stay.

Plussat: Inside atmosphere

Plussat: Service, cleanliness n efficiency of staff with least waiting time checking in n out

Miinukset: Food at coffeeshop could’ve been better

Plussat: The services of their staffs provided to customers. Friendly and promptly!

Miinukset: Nothing

Plussat: Everything!

Miinukset: I thought breakfast was good but a little steep in price but after all the views are breathtaking and you are on 51st floor of a 5 star hotel worth every penny !

Plussat: It’s location was outstanding.

Plussat: The location, the staff, the rooms decoration! A great experience

Miinukset: Everything was pretty good

Plussat: The location and room amenities were first class.

Miinukset: Ice Machines did not work on our floor. There is no gym or pool that I know of.

Plussat: Conveniently located in Ginza with a metro station right outside the hotel entrance.

Miinukset: Used to be a business friendly hotel but not any more. One and only restaurant in the hotel.would not even allow guests to have drinks there in the morning without paying for a full breakfast buffet and my guests and had to find somewhere else outside the hotel for a meeting.

Plussat: Staff, people and location

Miinukset: Mostly good, but 3rd smoking floors hallways stink, hard to cross the street due to roadwork, and no room service from the hotels restaurant

Plussat: The location is very nice in the heart of Ginza. The room was clean and spacious as well.

Plussat: Absolutely nothing

Miinukset: Everything from price range, to comfort, room size, hospitality and f&b quality is very poor

Plussat: The breakfast was goon and the location is outstanding.

Miinukset: No room service or business center. Bed not very comfortable

Plussat: Location

Miinukset: Not clean, not comfortable, no place in lobby, poor service in restaurant

Plussat: Great location and very friendly staffs

Plussat: Great location in the heart of Ginza. Friendly staff, who were always willing and able to help. Clean rooms, which while not large, still big enough for two.

Plussat: Location Staffs were very helpful

Miinukset: The room is very small

Plussat: Room

Miinukset: Lost in translation

Plussat: Loved the view from the 46th floor of Mt Fuji. Breakfast was fabulous, room service was amazing. Even though certain items were not on the menu, the staff was kind enough to have it specially prepared for us. Overall the staff was very polite and willing to assist whenever asked.

Miinukset: The ambiance a little too dark in the lounge area at night. But I guess they needed to set the lightings like this so that the amazing view could be enjoyed from the 41th floor.

Plussat: Probably the best hotel I did in my life

Miinukset: Nothing. All was perfect

Plussat: I loved the service and the views.

Miinukset: Not value for money. The facilities are good but it’s not big deal just because it appeared in a film.

Plussat: Bed swimming pool

Miinukset: Television channels limited no international channels

Plussat: Gorgeous hotel, beautiful rooms and facilities and the staff were super friendly and helpful!

Plussat: Amazing service. Beautiful hotel

Miinukset: Location is not great, far from city center

Plussat: One of the best hotels I've ever stayed in. Staff were super attentive and the facilities were amazing. We were in a deluxe king - it was on the 47th floor facing Shinjuku station so gave great views across the city. Being able to have 24 hour breakfast in the room on the day we were leaving was a big plus. Had a good gym (also on the 47th floor), and the bar on the 52nd floor was beautiful (even if the drinks were a little pricey at 2400 yen each). Would definitely stay there again.

Miinukset: Very little to comment on here. The location is a little far from Shinjuku Station (about a 15 min walk), however the hotel does provide a regular shuttle service to and from the station (every 20 mins until 9:30pm).

Plussat: Everything clean and nice and comfortable

Plussat: Great hotel with amazing views over Tokyo. Loved our stay there. Also had a great dinner in the top floor restaurant.

Miinukset: Hotel was a bit out of the way for sightseeing and some parts of it a bit dated with regards to the design, especially considering the hefty price tag. Would probably go for something in another city district next time.

Plussat: It’s just perfect!

Miinukset: Nothing!

Plussat: Location in superb district of the town, amazing view, lobby bar - the best of All

Miinukset: nothing

Plussat: The up grade of our two rooms into 1 two bedroom suite is unforgettable!

Miinukset: Nothing

Plussat: The hotel was an oasis in the city. The staff were excellent, and it was one of my best experiences in new place.

Miinukset: The hotel starts on the 28th floor, so it feels detached from the surroundings.

Plussat: Staff are very helpful Room size Clean room and hotel

Miinukset: I think they need to have more halal food And more food for Arabic tourists

Plussat: Great atmosphere, very convenient stay

Miinukset: Nothing

Plussat: Great artistic flair x

Miinukset: The concierge desk was very bad . Emails sent days before arrival.. still not replied to . It was a struggle to get concierge to assist with any requests x

Plussat: People who work at hotel. Simon. Suruchi among the many staff that were great!

Miinukset: Slow service at restaurants.

Plussat: Amazing hotel on the top floors of a high rise. A destination for those visiting Tokyo even if you’re not stay at the hotel. Room and service staff exceeded every expectation. Staff spoke enough English to be able to assist with navigation sight seeing and dining. Location puts you right on a main train station and within walking distance of shopping and many diverse districts of the Tokyo area. Our rate included breakfast which I would highly recommended. Definitely one of the best we’ve had during our years of travel. The diverse selection of food and again, the service made it outstanding. Our teenage son was in food heaven.

Miinukset: The only negatives were minor - the rooms lacked any USB ports or enough plugs to charge everyone’s electronics but I’m sure if we had asked someone would have immediately come up with a solution (service was impeccable). The only other thing to note is that the restaurants run about $150pp for dinner (food only).

Plussat: Very good facilities and generally very helpful staff.

Miinukset: Food options were very expensive, and not at all to our liking, particularly the lack of simple breakfast options and the extraordinary cost of a cup of coffee!

Plussat: Highly recommended

Plussat: Room was stunning - view amazing. Spa and fitness room, Japanese restaurant was great.

Miinukset: Bar, service slow and expensive.

Plussat: The bayside view is great, that’s what you pay for.

Miinukset: A bit difficult to access from street level.

Plussat: Every aspect of the staff was the best in the business

Plussat: Very big room with fantastic view of Tokyo Tower. Metro is underground which is convenient to Ginza and Shinjiko. A preimium Shopping mall is just beside. Shuttle bus is direct from Narita Airport.

Miinukset: Quilt is a bit thicker.

Plussat: Location, views from rooms, staff

Miinukset: Nothing

Plussat: This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties!

Miinukset: What I didn't like was that we had to leave so soon...

Plussat: Everything is absolutely top of the range

Plussat: One of the best hotels that I’ve been in my life! Everything is really well done!

Miinukset: i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.

Plussat: Warm, smiling staff, comfortable and elegant. Tasty food

Miinukset: Nothing at all

Plussat: The welcoming was amazing and the staff were very friendly and helpful during the entire stay! Also the size and quality of the room!

Miinukset: There was no iron in the room, however once I asked the staff got me one

Plussat: Ritz-Carlton always Bravo!

Plussat: Hotelli tarjosi luksusta lomaamme. Näkymä huoneen isoista ikkunoista oli henkeäsalpaavan hyvä! Hotellihuone olikin kuin ikioma näköalatasanne. Sijainti on myös erinomainen. Lyhyen taksimatkan päässä on esimerkiksi Tokyo Station, minne kulkevat muun muassa Narita Express -lentokenttäjunat. Tornihotellin muissa kerroksissa (Midtown-kompleksi) on myös hyvät ostosmahdollisuudet ja suuri määrä (design-)putiikkeja ja ravintoloita. Kivenheiton päästä löytyy lisäksi Roppongi Hills (näköalatasanne, taidenäyttelyt, englanninkielinen elokuvateatteri jne.). Majoituimme upeassa Tower Suite -huoneessa - hyviä Booking-tarjouksia kannattaa pitää silmällä!

Plussat: Breathtaking view from the room + Excellent service from the staff.

Miinukset: If anything room features (e.g. bathroom tech) could have been improved. Nothing major though.

Plussat: Great size rooms with awesome views. Staff were fantastic. Loved the pool facilities too. Would definitely stay again.

Plussat: Fantastic hotel. Excellent room at all levels.

Miinukset: Prices are too high. Not only the room, but restaurants and bar are too expensive.

Plussat: This is truly a 5* hotel. Everything is simply excellent. View. Style. Linen in the room is changed every day ! The staff is simply ultra friendly and just perfect. Luxury at it’s best.

Plussat: Everything was "tip top". It was a great experience.

Miinukset: Sauna was not included in the total price

Plussat: Understated elegance. Peaceful retreat after busy day of sightseeing. Excellent location with access to 3 subway lines without having to leave the station.

Plussat: Big rooms, very comfortable

Miinukset: Nothing

Plussat: The room , the pool, the staff. The hotel design was amazing!

Plussat: breakfast food is very good.

Plussat: Location

Miinukset: Discriminatory treatment of my children who, by the way, paid like adults

Plussat: Calm central highest standards

Plussat: Great location close to shin-okubo station. There is a grocery store just downstairs to the complex and also an Italian restaurant. Reception staff were so helpful and were able to assist easily with luggage transfer. This hotel was perfect for our family of 5 to explore

Plussat: 5 minute walk feom Obuko station and 10 from the one we used more Shin-Okuko. Handy small supermarket close by. Area was busy but safe and quiet location. Our family of four stayed in a junior suite. Room was big and bright with 2 big fixed glass windows and well equipped and we loved having a washer/dryer, iron. Ample space with hanging area, and floor space for 4 suitcases, knapsacks and shoes. The shower room was amazing for clothes drying overnight. City views were lovely. Nightshirt, slippers and bottled water were complimentary. We had breakfast in the communal area. Convenient and a Simple selection that filled you up... variety of breads, buns, croissants, jam, eggs, bacon/chipolatas, salad, cheese, ham, yoghurt, granola, cereal, canned berries, hot drinks, juice. Only 600y each which at the time was about $7.50. Staff spoke English and stored luggage from when we checked till we transferred. Never a line up for check in or out. ATM handy in Family Mart. The Italian Restaurant downstairs was ridiculously cheap. Three courses for under 1000y. We ate thete 3 out of 6 nights.

Miinukset: There was no dish cloth, tea towel or dish liquid for us to clean up after ourselves.

Plussat: Great staff went out of their way to help. Loved location. Amazing for the price.

Miinukset: Wish I could have stayed longer

Plussat: The location was fantastic, a 5 minute walk at most to Okubo station and one stop to Shinjuku. It's a JR station so we were able to make the most of our JR passes. The size of the deluxe apartment is amazing. We had 5 staying and there was ample room for baggage and relaxation. The hotel has been recently renovated, so everything is new and very clean. The room even had a washer/dryer. Only regret was not finding this place earlier!

Miinukset: Checkout is at 10am. I requested the possibility of a later checkout and was told I had to book the room for another night.

Plussat: We have a two-bedroom suit. The room is on the top floor with a nice view. It has all we need like washing machine, microwave, iron, utensils, etc. (except you need to pay 100yen for washing powder.)

Miinukset: Breakfast is disappointing, though it is not expensive (600yen each). Prefer to have breakfast outside. There are some restaurants for breakfast near okubu station (Japanese and western).

Plussat: Spacious, location and amenities

Plussat: This is a great hotel. It is in very close proximity to the train and walking distance to other attractions. The area is in a safe well lit area. The rooms were nice sized and we had no problems. The staff were extremely nice and accommodating. They all spoke some English. I would definitely stay here again!

Miinukset: The internet signal in the room is very weak and randomly goes out

Plussat: Very clean room and bathroom. Japanese style bathroom which is quite convenient. Room was small but functional. Check-in was easy and hotel relaxed.

Miinukset: Breakfast was quite basic. Air conditioning instructions only in Japanese. Not very central in Shinjuku area but close to good transport links.

Plussat: The location and the size of the room

Miinukset: Only 1 bathroom for the 6 people room capacity ☹️

Plussat: location, clean n staf

Miinukset: breakfast too minimum

Plussat: Staff response

Miinukset: The location was not as central as we expected

Plussat: Staff helpful, rooms great for a family stay.

Miinukset: Just a little bit further out of the main area of Shinjuku. Close to a station though and only one stop in so not a big issues.