The Sungu Resort & Spa

Very helpful and friendly staff. A 10-15 min walk from centre of Ubud which didn't bother us - was nice to be away from the hustle and noise. Shuttle service provided by resort which was very helpful. Lots of thoughtful extras including mosquito coils in rooms/bathroom which staff would light in the evening, phone adaptors; complimentary afternoon tea and cakes. Staff moved our swimming things one day as it started raining and they moved them under cover to dry. Some very helpful suggestions on local attractions to visit, which they were then happy to organise. Breakfast boxes provided for early check out. Private pool and main pool were very clean and well maintained.

Resort is starting to look a bit run down and will need to do some repairs soon in order to justify price, in comparison with other accommodation available. Complimentary rice field trekking was not forthcoming as the surrounding rice fields are being built out with private villas, so the feel of the Sungu may change over the next few years.

The staff were fantastic, especially Ruta - he went out of our way to help us, and even got us a great deal for our bike riding. Ruta provide extra towels and glasses etc, whenever we asked and was always friendly and helpful - big thumbs up to him from us (the Slater and Edgtton families)

The people staying in the villa next door to us were very loud and noisy and we had a shared wall, they stayed up very late. They were even noisy at 2am. This is not something the villa can control, but sound proofing would help. Also, it would be good to have a snack and bar area - probably better than a separate restaurant, as it would be great to have some food and drink while swimming