Vitoria-Gasteiz hotellia

Plussat: Great staff, very good breakfast, close to town.

Miinukset: Nothing

Plussat: Clean and modern, on site parking.

Miinukset: Due to our ferry been late we booked in at around 2.00am it took ages to get four of us sorted.

Plussat: The location is perfect! We requested special bathroom for disabled persons and we were very satisfied. The reception personnel was fantastic, particularly Alicia and Agustín, who gave us fabulous suggestions for places to eat.

Miinukset: We feel the lights in the room were a bit scarce.

Plussat: Location, breakfast.

Miinukset: No crib, only extra bed not appropriate for a baby.

Plussat: Very good location.

Miinukset: No parking available (full?) Very, very noisy hotel rooms. Isolation is not up to date as it should be. You can practically hear everything above, besides and below your room.

Miinukset: Shower too small. Every time i turned i either opened the door or closed the water lever.

Plussat: the location is really excellent and the room is good

Miinukset: - the air condition does not work well during the night. I've complained but received no response; - noisy room; - there was a constant smell of cigarette in the last days. I've complained two times, but nothing was done (as it seems was standard protocol on this hotel)

Plussat: Garage under hotel suitable for disabled client's easy access. Excellent restaurant, both for quality and value, if you take the set menu. The best value in town, I would say!

Miinukset: The showering facilty fell short for my case, where I'm handicapped and cannot rise from a wheelchair. Provision of a wheeled shower chair would fix that. No grab rails in the shower cubicle

Plussat: Location

Miinukset: limited menu

Plussat: Great location. Everything was in walking distance.

Plussat: Lovely helpful staff. Beautiful rooms. Wonderful breakfast

Plussat: The room was lovely and quiet. The receptionist was very nice and helpful.

Miinukset: All good; maybe just slightly too expensive at €100 for a single.

Miinukset: No kettle in the room

Plussat: Location. Very clean. Convenient

Miinukset: The mattresses were a little bit too hard. WiFi didn't work very well.

Plussat: Location is good for us as we need to take big luggage from the train station and catch an early train to depart. The hotel is a 5-minute walk from the train station. It is also close to major attractions in the old town.

Miinukset: The entrance of the hotel is inside a passageway which is a bit dark when the shops are closed and may be a little hard to find. It would be better if there is a bigger signage in the main street. There is no refrigerator in the room.

Plussat: The hotel is simple but comfortable, clean and practical. The location is definitely the best feature of this hotel.

Miinukset: Do not expect anything extraordinary. No breakfast included, although there are dozens of cafes nearby.

Plussat: Perfect location. Safe place. Perfect work of the automatic check-in.

Miinukset: 1. The ventilation in the bathroom didn't work. 2. The window's external blinds couldn't stay opened. I had to make a "structure" from the both dustbins to fix the blinds.

Plussat: Location and people

Miinukset: No-Breaksfast

Plussat: Location, cleanliness, vending machines available, amenities

Plussat: Gute ruhige Lage. Easy Check in per Automat.

Miinukset: Hello,  you have a nice hotel, but there are two things: The shower was defekt at my arrival.  The Automat for the food and sweets was to loud. There are some screws not realy fixed. Greetings

Plussat: Great value for money. I only needed somewhere to rest my head for one night. It was incredibly clean.

Miinukset: For the money, I wasn't expecting much but I'd have been over the moon if the towels were a bit nicer.

Plussat: It was close to everything and the location is great.

Miinukset: Found hair and toenails in the bathroom when we first arrived. Reception is very awkward and upstairs and the ladies who were there watched me lug up one suitcase and then another and then proceeded to tell me that my room was on the other side of the hotel and I’d have to bring everything back down again and up another flight of stairs. It would have been helpful to perhaps ask my name, have a luggage service or offer to help me? The shower in our room was beyond a joke, unless you pointed it at your feet it would spray water all over the bathroom and the shower curtain clings to you while you shower. Our single beds were not attached to the bed heads or wall and my boyfriends bed would slide away if he sat up and leans against the wall. Unless you get a better room the only good thing is it’s very close to good food.

Plussat: Receptionist was lovely and location was great.

Miinukset: I don’t think the photos were a true reflection of the hotel. If you were unlucky enough to not find a car parking space outside for free in this busy city like us then it is a complete nightmare parking 3 minutes away with a car full of things! On arrival the place inside has the tea wow factor and the lady at the desk was so helpful and spoke good English. The hotel said he had already taken and refunded the room before we got there to check card works but we had no bank statements stating this so be careful when booking that you don’t book twice. We still need to wait and see. The room was a real disappointment as we had no hot water and the bath is tiny with no facility to have a shower unless you hold the hand shower above you. There were hairs all over the very old towels and the bed linen didn’t feel clean and had lots of markings the noise levels at night were awful, other residents coming in and out banging around. Even the trickling of water from next door. You could hear every toilet flush or hand wash or shower. Literally every movement and mumbling conversations. So frustrating in the early hours. Our own bed rattled all night due to the headboard not being secure. Great location being in the thick of it but for a family with lots of luggage wanting a peaceful nights sleep. Not ideal. We won’t be returning.

Plussat: The rooms were clean, warm and comfortable and the location was very handy for the city centre and the old town. Check in was efficient and parking close by - although you do have to pay for it.

Miinukset: A proper shower cubicle instead of the clammy plastic curtain would be an improvement, as would a lift and a small fridge.

Plussat: Lovely hotel. My room was spacious and comfortable. Loved Vitoria.

Miinukset: There was no bedside lighting.

Plussat: Artworks

Miinukset: can see why the artworks are popular, but I want a hotel that gets the basics right at an appropriate price. This hotel fails to do that - on convenience, safety, customer service and facilities.  The fact there is no lift is made worse by the fact the hotel is unstaffed. You have to check-in at a sister hotel some distance away - where there is also no lift and you have to climb a flight of stairs to check in. You are then just given a key card with some instructions on finding the Dato 2. You might expect to find some basic information in your room - but there is nothing, not even details on the WiFi, so I ended up having to trek back to the sister hotel to find out this information - with no hint of an apology - just the excuse that the password frequently changes (given it was just the city followed by the hotel name I think that unlikely!). The promised bath was a very small metre long effort, with high sides, no handrail or anti slip mat meaning taking a shower as an alternative was a risk. The room doors were exceptionally noisy to close, so although the hotel was very quiet, as soon as a door was used the peace was broken. There were no suggestions about where to go to get a coffee or breakfast - just warnings about not preparing your own food / drinks. You then had to repeat the whole trek back to the sister hotel, back up the stairs there to check out.

Plussat: Right in the town centre. Lovely rooms

Miinukset: Need satnav to negotiate the one way systems

Plussat: The receptionist was very close and nice

Miinukset: There weren't enough towels, the bed was uncomfortable, there weren't any bed side lights and it was too noisy all night.

Plussat: Loved all the antiques everywhere on entry. Lovely spotless room and ensuite.

Miinukset: Check in wasn't the easiest. You have to haul your own bags up 3 flights of stairs.

Plussat: Great location. close to museums & only a short walk to old town. Lovely breakfast.

Miinukset: Although in a quiet location away from main bars, woken up early each morning by bins being emptied right outside.

Plussat: Typical continental breakfast, size of beds, large room.

Miinukset: Could have done with tea/coffee making facilities in the room, no other issues

Plussat: It was close to bars and centre

Miinukset: The bathroom was untidy when we arrived with hair in the bath and in. It’s toitlets

Miinukset: Room was outdated but clean, breakfast not up to expectations

Plussat: Clean comfy good location helpful staff

Miinukset: Nothing

Plussat: Great location!

Plussat: The person at the front desk was friendly and tried to give as much information as possible. Location is close to the center of the town and we found free parking right in front of the hotel, so that was convenient. It was nice that the hotel provided complimentary chocolates and water bottles. The toiletries they provided were also nice.

Miinukset: Check-in took a very long time (there was no line - it just took around 15 minutes for the clerk to do the actual check-in). I found the shower difficult to operate, and it ended up deluging the bathroom in water. The room was a bit narrow and was monopolized by the bed, leaving very little space to fit my suitcase. The place was fine overall, it's just that the inconveniences were annoying - especially when arriving late at night.

Plussat: Hyvä sijainti

Miinukset: Tilatessa oli selvityksessä aamupala sisältyneenä, ei ollut vaan piti maksaa lisää. Autopaikka oli toisen talon alla, jos et puolessa minuutissa kerkeä pakkaamaan autoa joudut uudelleen mennä pyytämään oven avausta koska se ei aukea sisältä ilman koodia ja eivät anna koodia itselle.

Plussat: The hotel is three blocks from the train station, 2 1/2 blocks if you cut through a plaza. The town's center is equally close, through a very nice park.

Miinukset: The bathtub/shower is NOT ADA compliant. Very difficult for anyone with mobility issues to use the shower. Breakfast rather meager for the price.

Plussat: the breakfast was great and the room was very nice, easy to find next to a lovely park