Porto hotellia

Plussat: The location and design of the hostel is fantastic! Shared areas are very clean and tidy all the time. The kitchen is well equipped and staff is very friendly. Dorms are located in a separate floor. Therefore you are not affected from noise when you are sleeping. Highly recommended. They really deserve such high scores. Suitable for solo travellers.

Plussat: It’s clean, spacious, modern, very comfortable! Staff is super nice. It was my second time around, really like it!

Miinukset: Only thing I’d change would be to have a private bathroom in the family room :-)

Plussat: near to central and breakfast is good

Miinukset: quite noisy if open door

Plussat: Cool, lifestyle for Young and opend minded people

Plussat: Vanhassa asemarakennuksessa on hulppeat puitteet. Sekä oma huoneeni että yhteiset tilat olivat avarat ja siistit, ja todella viihtyisät. Aamiainen oli runsas ja maittava.

Plussat: Location was great

Miinukset: Would not have liked to be in a third up bunk

Plussat: Location could not be better, great breakfast, really good design, comfy beds and it is easy to meet other people if you are traveling solo.

Miinukset: Only downside, these are triple bunk beds (very inconvenient), so I would recommend to assure you can get a lower bed if you are not comfortable with heights.

Plussat: Great location a must if your visiting porto,super staff especially Tomas and Carlos (hope I got names right),Really clean hostel as well ,value for money

Plussat: Hyvä aamiainen , melua niin kuin kaupungissa yleensä

Miinukset: Peili huoneessa

Plussat: Wow, in the old train station - LITERALLY IN THE STATION! I couldn't find it at first because it's IN THE STATION! But it's not noisy and the old building is so iconic. It's also surprisingly not noisy inside the hostel and the hostel is clean and upbeat wtih many places to hang out....one window watches the trains, or go up on the clock tower loft and there are lots of couches and places to sit at a desk with a laptop or recline with friends. They serve beer and wine on the ground floor off the train station entry. Walking out your door is a few steps to very central Porto attractions, restaurants, buildings, etc. I loved it here.....seemed safe and iconic. Showers are hot, bathrooms are modern and on the noisier train side of the building. It's a youthful upbeat place, and I'm 61 years young! I felt welcomed by staff and travelers. Breakfast is pretty good for free at this price. Great price when other things in the area are literally 3-4 times as expensive.

Miinukset: The door handle would stick! But that's a minor problem.....I was in a 10-person ladies dorm and we just left the door ajar.

Plussat: Location

Miinukset: The rooms need air conditioners, when the room is fully occupied windows must be opened, if it's cold or noisy outside the building you cannot do so. In that case you feel lack of oxygen during the night.

Plussat: This place is super cool. Private rooms are big and impressive. High ceilings, chic decor and nice airy atmosphere make it a calming environment. Breakfast was great and the chill out areas are very cool. Wish I could spend more time there.

Plussat: EVERYTHING!!! This was the best hotel on our entire trip. We ate in the restaurant as we were very tired on arrival. The food (generally) in Portugal is not the best but the hotel managed to exceed expectations. The breakfast is also excellent. The staff are superb

Miinukset: Nothing!

Plussat: Central position within easy walking distance of all main sites Great staff Beautiful building Well appointed rooms - comfy beds and top quality linen

Miinukset: Getting there by car was tricky - traffic a bit of a nightmare with one way systems but hotel does offer valet parking once you get there

Plussat: All the modern comforts in an old world hotel, great staff

Plussat: This hotel is so elegant. The staff were extremely helpful. The vogue cafe was a great way to finish off the day with a nightcap. Everyone there was friendly and nice!!

Plussat: The atmosphere

Plussat: We enjoyed sumptuous breakfast, exquisite dining room and staircase, terrific location, 4-wall shower, and large, comfortable bed.

Miinukset: Air conditioning controls varied and made room too cold. We asked staff for help on making a set temperature. Staff did not help us accomplish that - so we had to turn off a/c system to stop the cold air. Room 418 shower leaked onto floor due to bad seal.

Plussat: Excellent hotel with great service and excellent staff

Miinukset: Nothing

Plussat: Fantastic food at the restaurant. Gazpacho was amazing! Very comfortable

Plussat: Such a lovely hotel. All the comforts one could wish for. Friendly and efficient staff. I highly recommend this hotel and it’s location is brilliant.

Plussat: The location for exploring Porto was excellent and the staff were very friendly and helpful. The room was comfortable and even had a turn down service with chocolates every evening. We availed of room service too.

Miinukset: No complaints

Plussat: LOCATION IS GREAT. HOTEL IS NICELY RENOVATED

Plussat: Cool interior, friendly staff, clean rooms and nice breakfast. Also the location is very good - it is in the city centre so you can just walk to see all sights

Miinukset: I was a bit surprised about quality of internet connection - it was very slow and constantly disconnecting. There was too dark in the room, but i think it is by design

Plussat: Sijainti, hinta/laatusuhde erinomainen, palvelualttius ja ystävällisyys 10+, aamiainen erinomainen.

Miinukset: Melu, linnut ja kerjäläiset ulkopöydissä terassilla.

Plussat: Fantastic location, staff were very helpful, great breakfast. Our room was spotless and a lovely comfy huge bed!!

Miinukset: The room was a bit minimalist for me - needed a few more bits of art work on the walls and more furniture - a bureau or similar in the bedroom area would have been good as we ended up putting stuff on the floor.

Plussat: Loved the location (so central but not too near busy Ribiera) and also the really kind and helpful staff. Both breakfast and dinner in the restaurant were excellent.

Miinukset: Shower room part of the bedroom (but this seems more common now). Took awhile to get used to the light switches!

Plussat: The breakfast was exceptional, replenished often, lovely selection of breads

Miinukset: I had requested a twin room but as we arrived late evening there were none available but the staff provided a superior room at no extra cost and twin rooms for the remainder of our stay

Plussat: wi-fi speed, TV channels, bed comfort

Miinukset: room was well different than the last time I stayed. not tasty decoration at all..

Plussat: Great services from the lobby and great location.

Miinukset: The room was surprisingly small given the price I paid. There were quite many mosquitos in the room.

Plussat: It is in a good location, the room was quiet, the bed was comfortable, and the staff were charming and helpful. We enjoyed a tasty complementary dinner in the restaurant.

Miinukset: The building is an old stationers shop and warehouse and a stationers still exists next to reception. Obviously the original building forces some compromises in the design of the rooms, and unfortunately they failed to put any effort into the design of the rooms. I felt each room had standard set of contents which were squeezed in without thought to design, layout or if they were the best fit, failing to make best use the actual space available. For example the best place I could find to plug the kettle in was the floor. The light switches were a constant source of frustration as we found it difficult to associate the symbol with its light. A tip for their electricians, wire the button on the left to operate the one on the left side of the bed and vice versa. The attempt to convert the electricity junction box cupboard into useful space could have been done with more imagination. There was not enough room to fully open the bathroom door so they placed a door stop next to the bed. I kept forgetting and regularly stubbed my toe against it. Like many hotels there was a phone socket in the bathroom, but there was never going to be a place to put a phone. I think this reflects the owners belief that having all the features of a 4 star hotel is enough, for me it is not. As for the robes, they did not fit into the wardrobe, or the bathroom and so were left on one of the chairs which was not easily accessible anyway. If you travel light and just want somewhere to sleep this place may well be fine. If comfort and design is important to you I would not recommend it.

Plussat: The Hotel is in an interesting building in an ideal situation. The food in the restaurant ( we tried breakfast, lunch and dinner) were excellent. The staff were helpful and were ready with recommendations to make our stay the best it could be.

Miinukset: Building works close by.

Plussat: Sijainti oli hyvä, huoneet siistit ja hauskasti sisustettu. Vuoteet olivat hyvät

Miinukset: Suihku ja kylpyamme oli sijoitettu sängyn päätyyn ja wc:n ovessa oli ikkuna, jonka kautta yöllä wc:ssä käydessä huoneeseen tuli valo. Voi häiritä herkästi nukkuvaa. Wc:ssä ei ollut riittävästi laskutasoja ja pyyhekoukkuja. Vaatekaappi oli pieni ja siinä ei ollut roikkuvaatteille riittävästi korkeutta.

Plussat: Great location, lovely room, vert comfortable

Miinukset: N/a

Plussat: Location & clean

Miinukset: The shower in the bath slippery & difficult to move in.

Plussat: Perfect location, lovely room, fabulous bed. We loved having the balconies and the complementary mini bar was most welcome. The hotel had the associated stationery shop which added to the charm.

Miinukset: The only minor downside was that the over-bath shower made the floor wet and a little slippery

Plussat: Staff at the hotel were excellent

Plussat: Gorgeous hotel and the room was just as beautiful and luxurious as the lobby. Staff was friendly, helpful and superb.

Miinukset: Leaving

Plussat: Perfect location. Ample breakfast. Friendly staff. Large rooms and bathrooms.

Plussat: Friendly professional staff

Plussat: Great staff, nice rooms, luxury ambience

Plussat: The bar staff could not have been nicer or more helpful.

Miinukset: There was no information in the room at all with the result that we were late to breakfast. Other hotels of this class would have accommodated us anyway. Here they said we had 15 minutes to eat whatever was left and would then have to leave. When I raised it, we were not charged for breakfast but it didn't leave me feeling very positive.

Plussat: Very nice hotel at a great location in the centre of the busiest square in Porto and close to everything, yet it is quiet and peaceful inside. The rooms are very comfortable with a wide selection of pillows that helps you get the best sleep. Concierge are very helpful and the one who helped us gave recommendations based on personal experience; he did not go wrong with any, from dining to activities and places to see.

Miinukset: The breakfast was very nice yet repetitive. It would be nice to have a change every couple of days.

Plussat: I loved waking up to hear the buskers in the square, the hotel is in such an incredible location and has a very classical vibe. I felt like I was staying in a palace.

Miinukset: It's hard to park, but that goes for everywhere in Porto. They have Valet so its ok.

Plussat: Everyone was helpful

Miinukset: Concierge was great, but also popular. Maybe two consultants at peak times

Plussat: The location and Mr. Gonzalo the concierge who was extremely helpful and kind.

Plussat: Lounas hotellin ravintolassa oli erinomainen ja tasoonsa nähden edullinen.

Miinukset: the view was not so good from the leaving room

Plussat: Nice house in a nice location with very nice staff and a good breakfast.

Miinukset: Nothing really with the guesthouse. But regarding the city we believe tourism is taking overhand.

Plussat: Location just outside busy centre, friendly check in, great breakfast !

Miinukset: Rooms are a bit noisy or maybe it just were the other guests.

Plussat: Friendly staff. Good breakfast

Miinukset: Rooms noise isolation

Plussat: Restaurant Roma,just a short distance away is a ‘locals’ restaurant.Excellent food,wine for as little as 3euros a bottle. We also saw them provide a bag of lunch leftovers etc for an old lady that came in that they obviously supported. Top rate. Fine Arts is not dead central, but we walked downhill to the centre, 10 minutes or so.

Miinukset: Nothing.

Plussat: All

Miinukset: Nothing

Plussat: Excellent buildings and room and breakfast.

Miinukset: Beds not comfortable. Too hard. Staff did not top up tea bags in room.

Plussat: Everything

Plussat: A very nice little guesthouse in a great location if you want to experience the local Porto and not just the touristy side, even though all of that is quite close aswell. We loved everything about our stay!

Miinukset: The AC machine was in the downstairs part of the room, and the beds upstairs. It really does not help at all to keep it cool while sleeping.

Plussat: Very quiet street within fairly easy walking distance to the main sights - maybe be 20 minutes walk to train station. Great breakfast spread with lots of options. Really nice to have the living room area and small kitchen in each unit. Funny cafe at end of street with lots of personality and yummy pastries, and the best coffee in the city is only a 10 minute walk away!

Miinukset: Lots of steps to navigate if you are dragging suitcases - both to your room and in your room (bedrooms upstairs from living space). And the air conditioner is only downstairs, so bedrooms were hard to cool down at night.

Plussat: The location, the pool area the wonderful drawing room.

Miinukset: I think the room decor is a little dated, especially the bathroom. The shower pressure is poor. Breakfast was ok, but the lack of a la carte offerings suggests to me a good four star hotel, not five star.

Plussat: Wonderful elegant historic hotel Lovely yoga class Sunday morning Great cocktails Staff super friendly and helpful Bed very comfy and big enough for my 6’4” husband

Miinukset: Pool bar staff service extremely slow and one lunch we sent back as not good enough... very small and seemed to be all chickpeas with little else. €16 way too much for starter-sized meal Breakfast cooked options to order not great and no cooked tomatoes

Plussat: Position next to the river. Delicious breakfasts.

Plussat: advertised as a 5-star hotel but is now tired and in need of renovation. Bathrooms have mould as does steam room in spa. Carpets are soiled and dirty. Woodwork is chipped and needs repairing. Rooms are dark and gloomy. Staff are friendly but 5-star attention to detail is missing.

Plussat: The bedroom view.

Miinukset: Service at breakfast was poor. We waited for 30 mins for an eggs benedict. After six reminders to the staff, we gave up.

Plussat: The history, the location, the ambience and everything about the hotel was an experience. The staff were helpful and the breakfast was superb.

Miinukset: Everything was excellent

Plussat: Lovely swimming pool. Nice pool bar. Large bed. Good parking.Friendly staff. Beautiful lounge ,nice garden, fabulous view of river. We enjoyed our stay .

Miinukset: When we asked for a restaurant no one, not one member of staff said the hotel had a restaurant! We were shown the breakfast area behind a brown curtain?! Freaky. Breakfast area cramped. Many guests could not find their was back to reception, we found a least six Americans lost round the hotel, bedroom side. I did not like colour of bedrooms, too dark.I wish it was lighter colours like the palace,white,blue...not strange mustard yellow/ green and dark red.The bathrooms need updating. However we would return.

Plussat: Absolutely beautiful spot.

Plussat: Beautiful property in an amazing location.

Miinukset: Food could have been a little better.

Plussat: Everything was totally professional and friendly

Plussat: Location! Modern design in old town Porto!

Plussat: Best location possible. Very helpful staff, with booking tours and making restaurant recommendations and reservations. Nice room with comfortable bed and spacious bathroom; excellent hot shower with strong pressure. Breakfast was fine, if not the finest. Delicious homemade jams paired perfectly with fresh mini croissants, good espresso/coffee machine.

Plussat: Breakfast was good. The bed was a little soft for us but, everything else was terrific! Front desk personnel were ALL very helpful! We’d stay here again.

Miinukset: Bed was soft.

Plussat: Location Breakfast with local options

Miinukset: Sort of basic place for a 4 stars hotel

Plussat: The location is excellent. The staff were so helpful. The breakfast included many options. We would recommend this hotel to family & friends.

Plussat: The room and the great service

Miinukset: Didn't have a walk-in shower

Plussat: This hotel is located right next to the main plaza along the river running through Porto. The hotel is very modern but built into a stone building and close to a number of very fine restaurants. It is well run and the staff speak good English. The breakfast is outstanding for its variety and quality.

Miinukset: Other than squeaky floors in our room the place was fabulous.

Plussat: Fantastic location, super comfortable!

Plussat: Sijainti oli loistava. Jopa näkymät huoneesta, vaikka paikka onkin kapean kujan varrella. Koko hotelli erittäin siisti ja rauhallinen. Henkilökunta oli nuorekasta, ystävällistä ja hoiti asiat erinomaisen ripeästi.

Miinukset: Ei mitään valittamista.

Plussat: The location is excellent. You can walk out the door and right out to the riverfront, or down the alley to a number of restaurants and bars. The hotel is also a fairly easy downhill walk if you are coming from Sao Bento Station (but don’t even try hauling your luggage back up the hill when you leave. Call a cab). You can walk from this place to so much cool sightseeing and shopping. The staff was friendly and the breakfast was very tasty with savory and sweet options. The rooms are very nice, especially the bathrooms! Would recommend to anyone spending a few days in Porto

Miinukset: We ended up staying in a street-facing room. Due to the awesome location near the lively riverfront, we could hear lots of street/restaurant noise fairly late into the evening, even with the windows closed. If you’re and early-sleeper this may be an issue, but it’s not a reason to avoid this place.

Plussat: Sijainti

Plussat: Lively riverfront near. Lots of options for nightlife. Easy access to the Port tasting area, via water taxi.

Miinukset: The was an odd odor in our room, didn't complain about it though.

Plussat: Great location

Miinukset: Noise from adjoining rooms during the night..

Plussat: Great location.

Plussat: Spacious 2br apt, excellent view from terrace, very good location in Porto.

Miinukset: Bathroom is old.

Plussat: The staff was very friendly! The breakfast was delicious. Our room was comfortable and had everything for our stay there! We loved the place!

Plussat: The location was excellent and we had a great view of the cathedral from our window

Miinukset: Shared bathroom facilities

Plussat: Almost everything!

Miinukset: The sheets of the bed where not really comfortable (the fabric I think), but I am very picky with this kind of thing. And the walls could use a little refreshing (because they are cleaner and newer on the pictures).

Plussat: Staff at the reception desk were fantastic, restaurant food was very good and we couldn’t ask for a better location.

Miinukset: Shower leaked on floor, only given 1 glass for drinking (for a 4 bed room), TV didn’t work, breakfast wasn’t until 8:30 and even then was usually 10-15 minutes late. A lot of pounding on the floor above us every night between 11-12, like someone was dancing or exercising. Lastly, we found bedbugs in our bed the last two nights.

Plussat: The location of the hotel is very good. Breakfast is fine by region's standards. The environment is beautiful. The staff were helpful.

Plussat: The staff was so kind and went out of their way for us (helped us w/ parking, met us there, helped with luggage, were phone accessible - GREAT GREAT staff!!) Location was amazing, views were great. The apartment was very comfortable; the pull out couch was fine for our kids and the bedroom comfortable for us.

Miinukset: The floors were dirty. The shower a bit small for my tall husband. Neither of these would stop us from staying here again.

Plussat: Very helpful and supportive staff

Miinukset: Instructions on how best to teach hotel by public transport - would have been very useful

Plussat: Top terrace views. Bathrooms good.

Miinukset: Cold water in the morning for 2 days fixed on the 3rd

Plussat: Style

Miinukset: Shower water was too cold

Plussat: The location was excellent for us. The hotel staff were friendly and helpful. Breakfast was great with lots of variety and the hotel rooms were comfortable, bed was also comfortable - no complaints. Will return.

Miinukset: Took quite a while to check in......

Plussat: The Eurostars Porto hotel was spacious, clean and great views of the Douro River. It was nice that there was a bar and a restaurant if needed on site.

Miinukset: Just wish it was a little closer to the action. Although, we enjoyed our stay there, we are not sure that we would pick that location again.

Plussat: Aamiainen oli todella runsas. Hyviä kahveja automaatista. Sijainti on luxus. Meillä oli parveke Dourojoelle ja Luis 1 sillalle päin. Nautimme kovasti kaikesta. Kiitos front deskin henkilökunnalle, joka kuuli toiveemme!!!

Miinukset: Pidin kaikesta!

Plussat: Comfy bed & view of river

Miinukset: Noisey shoes early in the morning

Plussat: Customer service and food was excellent here - unusual and fantastic we were able to order room service here and being tired from the trip it was a welcome opportunity to have this comfort - breakfast was also wonderful - I'd suggest you book online because it's possible to get the breakfast included. Location was a little off the beaten path and we were not able to get a river view but it was nice to be able to have a quiet sleep... we did not have a view and I would say that was probably the only bummer...

Plussat: Breakfast included, position of the hotel, friendly staff.

Miinukset: WiFi could use a lot of improvement, eventually add Ethernet cable in the room. Open the door in the first floor to access the breakfast area faster for those client coming from the right wing of the hotel. Pillows could use some improvement.

Plussat: First impressions, when we arrived at almost midnight, we extremely good. Reception staff were attentive, pleasant and informative. We were allocated an apartment on the top floor which had a balcony and an amazing view. Once we discovered the robes and slippers and the comfy bed our experience was complete! The property is a 10 minute walk from the main river and city area which is perfect.

Miinukset: Nothing!

Plussat: Excellent staff and the Location was perfect -A view of the River and Effie’s Bridge Also great breakfast!

Plussat: Breakfast good; staff very helpful. Location great (beware the climb up into the main town from the hotel tho!). Room very clean, bathroom good.

Miinukset: Pretty expensive for what it was but I guess you pay that for the location.

Plussat: Perfect location. Staff were super helpful. The room was huge.

Miinukset: Nothing. Excellent place.

Plussat: Fantastic breakfast with hot and cold selections to suit anyone

Plussat: The help were more than willing to go beyond

Plussat: Modern. Good locality.

Miinukset: Nothing

Plussat: Erinomainen aamiainen!

Miinukset: -

Plussat: Excellent location, large room

Miinukset: Noisy room due to the staff, which apparently had their working / storage room right above our room

Plussat: The rooms are large and allow you to spread out your luggage. Spacious and clean.

Miinukset: I had trouble opening the windows. Otherwise a great room.

Plussat: Staff excellent

Miinukset: Too much street noise and construction

Plussat: The location was so close to everything. The concierge gave me detail info about sightseeing and tips about visiting.

Miinukset: We had to leave early and they didn’t let me go start my breakfast until 7am. Was there at 645 and they had many food plates ready and coffee but wouldn’t let me start till 7. Rushed breakfast in 15 minutes to get catch a plane.

Plussat: Location was central, close to many sights we wanted to see, and an easy walk down to the Douro at Ribeiro. Bedrooms were spacious, and bathrooms well-equipped (ours was a shower rather than a bath). The reception staff were friendly and professional, and helpful not only with maps, but also in getting hold of feather pillows to replace the usual impossibly uncomfortable rubber ones that all four star hotels (except Marriott) inflict on their customers. The beds themselves were comfortable, and the room's soundproofing worked well. It needed to, as our room looked out on to a busy street. One staff member, Thiago Duarte, is worthy of mention, thanks to the diplomatic way he dealt with a complaint about building noise from an adjacent building (nothing to do with the hotel, and outside their control). Our room was kept superbly clean. .

Miinukset: No fault to find, save for the poor quality of the original pillows. Goose down pillows should be mandatory in 4* and 5* hotels !

Plussat: Breakfast is top. Room is comfortable to live in. Reception staffs are very helpful.

Miinukset: I left a massage hammer into the room when I checked out. The same afternoon I went to the hotel and tried to pick it up. However, I was told there is nothing left in the room. How possible it could be?

Plussat: Hotel

Miinukset: Nothing

Plussat: Everything

Miinukset: I paid for an upgraded room and for that price I thought it included breakfast! It didn’t.

Plussat: Room Facilities Restaurant Staff

Miinukset: A bit far from the historic centre if you are a tourist - however there is a bus stop virtually outside on two lines that take you to the centre and it is only a 10 minute walk from the metro. Cab from the centre is 6-7euros.

Plussat: My Mom, my sisters and i found the hotel very comfortable and clean and smells good The staff were very pleasant and helpful from the valet, bell boy, front desk staff and most specially the waiters at their restaurant, Somos. It was a little distant from the center of town but we enjoyed the quietness around. We truly enjoyed our stay at the Crown Plaza!

Plussat: Helpful from staff.

Miinukset: Away from the center of city . N

Plussat: The rooms are decent sized, with a super comfortable bed. The staff is extremely helpful.

Miinukset: There wasn't much to do in the vicinity.

Plussat: Good breakfast. Staff in Somos very pleasant

Miinukset: Staff at reception did not take calls from bedroom on 2 occasions

Plussat: The staffs are so friendly specially receptionists. The bed was big size and comfy.

Miinukset: We came down at 1000 hr and we found that the breakfast was almost all gone. I did ask the staffs. They replenished it but still not enough for the guests. Foods are basic compared with crown hotel in algarve.

Plussat: the room was good the size and all the facilities. the breakfast was really good too

Miinukset: i didnt like that i have to pay a little bit more when i left the hotel

Plussat: This hotel was cozy, clean, and very spacious. It was unlike most other cramped luxury hotels, and worth the money.

Miinukset: I didn’t like the location, because it was farther from the city than I anticipated. However, it is close to metro and bus stops, and ordering an Uber is easy.

Plussat: Room411 was very large and the bed extra comfy. Breakfast excellent if a little manic at times dependant on time of day

Miinukset: Shower over bath difficult to access with fixed screen. Walk in shower would have been excellent

Miinukset: Room was smalll

Plussat: Location cannot be beat! The breakfast was amazing. Staff was so on point. They even had a sweet surprise for us because we were on our honeymoon. The room was so comfortable! We had one of the best views of the square and of the river. We would definitely recommend this hotel to anyone traveling to Porto!

Miinukset: The only thing that happened was our check in. I think we arrived at a crazy time on a Friday afternoon and where it wasn't the staff's fault (a few pushy people trying to check in themselves), we waiting patiently and they apologized for the wait and everything was fine from there. Again. I think just a busy time to check in. The staff at the front desk handled it all in a very professional manner and very calm demeanor.

Plussat: Comfortable bed, good sized room. Complimentary port and pastries in lieu of on time check in. Breakfast and service was excellent.

Miinukset: At 300 plus euros you would expect water on daily basis. View of back alley not very pleasant. Room was not ready at 3.

Plussat: Very quirky. Great location right in the middle of the historic town.

Miinukset: Liked everything about it.

Plussat: Good location!

Miinukset: The bathroom wasn’t super private! It was with class walls! I don’t like that st wall!

Plussat: Most comfortable bed of holiday. River view room,a little noisy. Bfast excellent staff friendly,efficient and helpful. Good coffe machine. Arrivals team good,dealt with our excessive amount of luggage quickly and accompanied us to parking which was close by.

Miinukset: Shower poor. Reception attitude to any issues dismissive.(The room isnt noisy you must have windows open!!) (The 40 euro body lotion that the spa gave to my wife as part of 60 euro deal was correctly charged for!!Only discovered by my wife after i had paid bill and we had left.) Staff at front bar agressive over payment and choice of drinks.If you have a lot of “no pays” from non residents surely establishing pleasantly if customers are residents would be better approach than slapping bill on table with drinks then standing waiting for payment. Restaurant staff at dinner same agressive attitude,”Kitchen is closed” before realising we were resident,then unaceptable wait for table/wine/food,.Food then not hot,lost will to live!!! Final insult one of our Rimowa cases split at corner between leaving room and being loaded into car.Not discovered until arrival at next destination,cant face telling hotel as they will just dismiss as previously. We do not usually complain as you will see from our previous ratings but this place unbelievable. Some of the above was mentioned to their guest relations manager who proceeded to bombard us with free water,drinks and cakes in room etc. Will never return!!

Plussat: Sijainti paras mahdollinen!

Plussat: The position was fantastic in the old city and able to walk everywhere. The view from the room was amazing.

Plussat: Hotelli oli täysi kymppi. Henkilökunta oli äärimmäisen ystävällistä ja kielitaitoista. Sijainti ei voisi Portossa juuri olla parempi. Kannattaa valita huone joelle. Aamiaiset monipuolisia ja herkullisia. Loistopaikka

Plussat: We loved eating breakfast outside overlooking the river. The staff were all so pleasant and helpful. The location is amazing for walking to sites and the port wine tastings.

Miinukset: Parking off site was not the most convenient. The good part was that it was a down hill walk upon arrival to the hotel. We were able to pull our car up to the front at checkout before 11:00 AM to load our luggage.

Plussat: Henkilökuntaa on runsaasti Suomen hotelleihin verrattuna. Kaikki olivat iloisia, avoimia ja auttoivat kaikessa pyytämättä, riitti kun vaikutti neuvottomalta. Sijainti aivan keskellä, joku pitää sitä hyvä toinen haittana. Kaikki siistiä ja puhdasta, isot kylpytilat. Hotellin yhteydenotto ennen matkaa tuntui hyvältä vaikka ei mitään isompia toiveita ollutkaan.

Miinukset: Vaikea keksiä mitään asiallista valittamista!

Plussat: The staff at checkin were exceptional. They were friendly and very helpful. The hotel is located right on the river and has a tram stop nearby that ran fairly often and went into the downtown waterfront area and connected with other trams.

Miinukset: The breakfast buffet was excellent, but could have been included in the price of the room at about 200 Euros per night instead of charging 10 E per person.

Plussat: Everything!

Miinukset: Everything was brilliant so no complaints!

Plussat: Nice, without being fancy!

Miinukset: They upgraded us to a suite, which was lovely, but there was a lot of traffic noise.

Plussat: My girlfriend and I are traveling through Portugal and Spain and the Vincci Porto hotel has by far been the best. The location is a good walking distance from the city, however it is doable and the tram stops right outside of the hotel. The staff is friendly and the facility is amazing. We will definitely be staying here again next time we come to Porto

Miinukset: WiFi connection wasn't that great

Plussat: What a lovely hotel, very modern and very different from most hotels we stayed in on this trip. The staff were very friendly and helpful. Roof top bar was great for looking out over the river and we had a lovely meal in the restaurant.

Miinukset: Nothing to dislike

Plussat: It was indeed on the River, but all or most of the rooms faced inward, on an alley, or on a busy street to the side. It was weird having the location on the river and not orienting the rooms to take advantage. An Uber driver told me it was once a fish market of sorts which explains why the central "hall", which faces the river, is probably as large as all the rooms together. There was supposed to be a rooftop bar but we couldn't find it. The "Bar" was a couple of tables on the mezzanine that was not open. Our room was very small with a window on the alley, There were other interior rooms and I suppose they looked out over the central hall. Not what I thought i was getting.

Miinukset: The layout is a terrible waste of a location. Because of the street layout, Uber drivers had a hard time finding it. If you gave them the address, they would drive by but be unable to stop and have to circle around for another 10 minutes or so, it was important to strategically post your pick up somewhere that would allow them to pull over. There is an antique train that runs right in front of the hotel, and I suppose that we could have used it, but we didn't Once you've done the Porto Ribeira for 10 minutes, that's enough. The staff was good, but not exceptionally so, you will find in Portugal that most staffs are "above and beyond".

Plussat: The location was great The breakfast was very extensive & good.

Miinukset: On arrival more thorough description of room & hotel amenities would have been nice. We did not drink the bottled water that was free to us for 4 days & we happened to stumble in the rooftop bar from the outside not knowing it existed before hand. I asked about services to send a box through the mail & the information given was not explained in confidence if the process. Like she didn’t really k ow how it was done. So I let it go & wished a full service hotel could have assisted better to meet my needs.

Plussat: The rooms are so spectacular, the bed is amazing and giant.

Plussat: The location and quality of the hotel for the price was not worth it. We stayed another night at Eurostars downtown, paid the same price and got better service and location.

Plussat: A fair walking distance to the main attractions, but out of the craziness of the night life. Very quiet and comfortable! Staff was very helpful.

Plussat: Great for travelers wanting to go back in the historic past of Europe.

Plussat: quite good

Miinukset: nothing

Plussat: The staff very friendly and the location is very good.

Miinukset: The room I got was a little small for this type of 4 Star Hotel.

Plussat: The breakfast was excellent a great variety of food.

Miinukset: My room had mould in the shower and bugs on the ceiling (not sure if they were bed bugs). The hotel moved me to another room per my request but that room was inferior to my previous room. I complained to the hotel about this and they haven’t responded to my complaint. I’m not impressed especially given how much money I spent there.

Plussat: We loved the location

Miinukset: Nothing

Plussat: Room, location and staff

Miinukset: No gym facilities

Plussat: The air con in the room did not go below 22.5c even with repeated requests, the room was not cool enough which was a shame.

Miinukset: The view was a brick wall and the room too hot.

Plussat: Location and breakfast was good

Miinukset: Towels were old. The white colored towels has turned into grey.

Miinukset: The hotel is connected to a large disused and run down cinema which is in very bad condition. This takes away from the look of the hotel and the Batalha Square in general.

Plussat: Room was comfortable and I liked that the tall window opens to the plaza. Buffet breakfast was also good.

Miinukset: Noisy lobby.

Plussat: Very clean, nice people, food is very good! Location is perfect! I will definitely stay again!!!

Plussat: Beautiful, luxurious rooms, very clean. Excellent breakfast service and a wonderful buffet. Knowledgeable staff and very quick to help. An example is that I needed a key replacement and there was a long line of people checking in. I went to the Guest Relations Manager to ask, and first she said I had to wait in line, but then she herself came over to open a counter and get me my key fast. The location is not a problem, we took Uber and it cost 7 euro to get to the bridge.

Miinukset: Well if I must find something I didn't like, I'd say the view from our room was nothing much, but then we were out most of the day, and the Club Room view was very nice, it had a balcony.

Plussat: Great hospitality, good service and comfy bed.

Miinukset: Bit noisy.

Plussat: The staff were kind and friendly

Plussat: The Staff at the reception and in the restaurant is fairly good and responsive. They opened the gym at 5.30 am for me. The gym is good.

Miinukset: The housekeeping staff doesn't notice things not working and/or not available in the rooms. The weighing balance was there not working. The quilt cover was everyday put upside down so the quilt's open face was always toward the head. The laundry wasn't delivered within time and had to ask for it at least twice before they brought it at night. The lounge is too small for the average number of guests using it.

Plussat: Truly 5 star hotel. Modern throughout with very professional staff. We come from Florida but the orange juice squeezed on the spot for breakfast is the BEST! Everything is perfection.

Plussat: Bar Restaurant Pool Staff

Plussat: breakfast fine location good

Miinukset: parking via valet and requests for a quiet room ignored

Plussat: Buffet breakfast

Miinukset: Nothing

Plussat: very nive breackfast with different selection and the hotel is located in a quite area

Miinukset: the staff is very friendly and helpfull

Plussat: Service and friendliness of the staff.

Miinukset: The room was a bit outdated.

Plussat: Rooms are excellent, lovely bathroom, great TV comfortable bed and super duvet and sheets

Miinukset: Glass lifts, I'm not keen on heights

Plussat: It is a good hotel to stay and spend good time. Good location, good staff members and excelente food with planty variety and options for all palats

Plussat: Great breakfast. Good location. Comfortable rooms. Great showers. Friendly staff and welcome.

Miinukset: Bar! Tea and coffee in rooms

Plussat: The bed squeaked terribly

Miinukset: I thought the hotel was expensive for what it was

Plussat: Great location, easy walking distance to centre of town and sites. Helpful staff.

Plussat: the bed in the initial room squeeked so badly we asked to change rooms, and the staff very kindly agreed to upgrade us without cost.

Miinukset: the decor was very dark and masculine

Plussat: great location in porto. very nice boutique-style hotel. close to everything. the staff were very nice. i cannot say that it was worth over $200 a night for porto in mid-September, because after being in porto for a month, i realize that you can get great deals like this hotel for about $75-100 per night.

Miinukset: they only had 4 parking spaces in the hotel; however, the good news is that the parking was only $15 per night. there is long-term construction, with gigantic cranes, going on next door; thus, if you open your windows between 8am-5pm it will be very, very non-stop noisy. my room has double-paned windows; thus, it was not so bad with all of the windows completely closed.

Plussat: The room was clean and comfortable.

Miinukset: Room was by the elevator (but kind of used to get bad rooms when using booking). The location was OK, close to the train station and Aliados Ave but far from other attractions. (In my opinion, the hotel, like the whole city, it’s expensive for what has to offer).

Plussat: Location is very central.

Miinukset: Our room wasn’t to cosy far to big

Plussat: Great breakfast, lovely staff. Excellent location with spacious rooms and extremely clean.

Plussat: location , staff ,breakfest

Miinukset: the cleanliness .

Plussat: Henkilökunta oli ystävällistä ja palveli meitä hyvin. Huone oli viihtyisä ja sijainti hyvä.

Miinukset: Näköala huoneesta oli pienelle kujalle jossa remontit käynnissä.

Plussat: Excellent location. Excellent staff, specifically when there was an issue they went out of their way to resolve any problems. Good breakfast served from 7:00 until 11:00.

Miinukset: Not the hotels fault but there is construction work close by which appears to be causing drain problems. We had to change our room after the first night because of the powerful smell of sewage in some rooms on the lower floors. The bed was also very hard, this was solved by the offer of two quilts on top of the mattress. The moment of truth for service however is when there is an issue and the staff could not have been more helpful. Also whilst you can buy a drink there isn't a bar area that you can sit in.

Plussat: Location

Miinukset: N/A