Holiday Inn London - Heathrow M4,jct.4

We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.

Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable.

Thought the internet was poorly priced, i.e. too expensive.

Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.

Clezan, mostly quite quiet, ideally located for Heathrow / m25

For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.

Early check in after a long haul flight was not possible