Düsseldorf hotellia

Plussat: Extremely unhelpful.

Miinukset: I can not recommend this hotel.

Plussat: Garage under the hotel

Miinukset: My 'city' booking was canceled and rebooked by NH hotels to 'dusseldorf konigsallee', without a call or asking to me, just a message on booking.com. They let me make my servervation, even when the hotel was closed, so in front of my check they messaged me, you're rebooked tot another hotel. No airco mentioned at 'konigsallee' on booking.com, but at 'city' it was specified on booking.com. Called myself, and they booked 'nord', sadly even further from the centre, so more travelling expence, but because this should has airco we told then okay... It was about minimum 24° C in the room, didnt slept, sweating in the room, after showering, while sleeping. While complaining at the reception at night that it was really hot at the roon, the reception lady told me I couldnt expect 16degrees, how rude could you be to your customer. Me and my girlfriend were not feeling well, nauseous, headache and dizzy, it was that warm in the room. Breakfast, no service, no capabele people, 2 times 5min searching for someone, they were sking after 45 min waiting what room we are, breakfast was cold breakfast area was dirty, no cleaning dishes, breakfast was not what we ordered, no service, rude and not capabele personal, no management and quality lead. I think they have to mention and investigate the difference about airconditioning and cool air handling systems. Also quality management would have a great and important job at this hotel. Its all about quality not quantity.

Plussat: Sijainti.

Miinukset: Henkilökunnan tylyys.

Plussat: Couldn't have asked for anything more, hotel was fab

Miinukset: Nothing

Plussat: Location

Miinukset: I've stayed at this hotel for over 10 years. Every year the cleaning staff is getting worse and worse.

Plussat: Convienient for concert at Electric Halle by U-Bahn and Close to main Station.(one stop)

Miinukset: Bathrooms Little tired could do with upgrade for cost of Hotel..

Plussat: Breakfast - there was a lot of choice

Miinukset: No gym

Plussat: Location and breakfast was outstanding

Miinukset: The decor was a bit dated in the rooms and hallways

Plussat: I appriciated a lot how comfortable re the rooms ..

Miinukset: The breakfast is too expencive.. 18 euro is foolish.. Anyway

Plussat: The view from the room was pretty nice - glass on two sides of the room looking over the city. I had asked for a nice view when booking so this was great.

Plussat: Siisti, asiallinen ja U-Bahn pysäkki vain noin 100m päässä. U-Bahnalla matkustaminen Düsselidorffissa vaivatonta ja helppoa sekä edullista.

Miinukset: Hotellin ulkoasu ja tyyli hiukan "striilimäinen" ja vastaanoton työntekijät hiukan ylimielisiä. Hotellin ravintolassa ihmeellistä kyllä sai vain seisovan pöydän antimia - melko mautonta.

Miinukset: I don't like size of bed is too small.

Plussat: breakfast staff. very nice.

Miinukset: reception staff. very rude.

Plussat: Location, Room Service, Quiet

Miinukset: The room was a tad to small and definitely lacked completely in charm

Plussat: Täydellinen aamiaspöytä, sijanti erinnomainen metropysäkin vieressä sekä kävelymatkan päästä keskusrautatienasemalle.

Miinukset: huono kuntosali.

Plussat: Friendly staff, very accomodating to the non-german speaker

Miinukset: not really

Plussat: Kolme hissiä olemassa. Aamuruuhkassa käytössä oli yksi, joka ei toiminut sekään. Viidennestä kerroksesta kävelin laukkujen kanssa alas. Oli todella surkea aika korjata hissejä. Olin todella pettynyt!!!!

Miinukset: Korjatkoon hissit päivällä!!!!!!!!!!!

Plussat:

Miinukset: It does not have the Spanish International TV Channel. And it is a Spanish hotel!!!!

Plussat: excellent breakfast buffet, very clean rooms

Miinukset:

Plussat: It was clean, convenient and efficient

Miinukset:

Plussat: Erinomainen sijainti. Hyvä sänky, erinomaiset tyynyt ja peitot. Iso kylpyhuone ja erillinen wc.

Miinukset: Hotelli oli vain osittain remontoitu. Todella karut käytävät, joissa erittäin tahraiset, likaiset ja kuluneet kokolattiamatot. Käytävien nurkat tahraisia kuin joku olisi oksentanut niihin vuosia sitten. Sama tunkkaisuus jatkui Sky Business-huoneessa, jossa huonekalut olivat todella kuluneet. Kokolattiamatto oli tahrainen ja likaisen oloinen. Samoin plyysisohva. Tunnelma kuin 90-luvun ruotsinlaivan autokannen allaolevissa hyteissä ja hyttikäytävissä! Kuvat kohteesta eivät vastanneet kokemusta.

Plussat: Loved the location. My son loves sushi and this street was sushi heaven. The hotel room was also very comfortable. The breakfast was great.

Miinukset: When I got there they informed me that there would be an up charge because the room they had for me did not accommodate the number of people on my reservation. Am still trying to figure out if I paid twice for the room There is also no concierge and the staff is not overly friendly. However, they are very competent and pointed us in the right direction to get the information we needed.

Plussat: Tilavat huoneet (Business) ja huippuhyvät tyynyt, peitot ja sänky.

Miinukset: Hissit eivät toimi asianmukaisesti. Aikataulut venyy kun ihmiset jonottaa kerroksissa hissejä. Erittäin huono juttu.

Plussat: central location

Miinukset: hot meeting room.

Plussat: Nothing, the hotel charged my credit card multiple times, te reception staff very uneducated and rude.

Miinukset: Location

Plussat: Japanilaisuudesta.

Miinukset: Ei mistään.

Plussat: Hyvä aamiainen

Miinukset: Huoneessa paha haju ja huono ilmastointi

Plussat: Sijainti erinomainen. Keskustan kauppakatu lähellä, upean Japanilaiskorttelin ytimessä, hyvät ravintolat lähellä, lentokentälle lyhyt matka.

Miinukset: Suihkun lattiakaivo ei vetänyt ja huomasin sen vasta aamulla. Respa pahoitteli asiaa. Uskon, että olisin voinut vaihtaa huonetta, jos olisin huomannut sen illalla.

Plussat: Clean room, free upgrade room, discount price for the breakfast.

Miinukset: Wish they could give me a discounted parking fee. The shower is weak a little bit.

Miinukset: The towels could be newer and the shower glass is too small, after having a shower, it has water all around the bathroom floor.

Plussat: Nice rooms and the hotel itself - quality material, not worn out. Really good. We did not try the restaurants in the hotel but they seem serve gourmet food. Public parking is very convenient just underneath the hotel (24eur per day). Hotel is about 7 minutes stroll from the shopping area.

Miinukset: Internet is very expensive - come on, this is 21st. century, internet should be included in room price, just like hot water is! The Spa of the hotel is rather small and we found it to be on the coldish side - but anyway, especially in a day time, the view from the top of the building is nice. Also the elavators - I don't understand why hotel building designers always hide stairs - not all hotel guests are not physically fit to walk up/down the stairs, and waiting long time for the elevator in peak times just to go a few floors really makes no sense.

Plussat: Very clean room and quick response of staff

Plussat: The hotel was ideally located. 5 minutes to the shops on one side and 5 minutes to the train station on the other side. It was extremely clean, warm and very nicely decorated. Would recommend for short stop stays

Miinukset: The breakfast is a pricey for what it is.

Miinukset: The staffs at front desk were not sufficient for the guests in the morning and the night.

Plussat: This hotel situated near the shopping area.

Miinukset: The hotel is very old and we had only 1x shampoo and 1x soap in the bathroom. Is this ***** Hotel ?

Plussat: sijainti lähellä rautatie-asemaa aasialaiskorttelissa ja kävelymatkan päässä vanhasta kaupungista. Hiljainen, mutta kulahtaneen oloinen huone.

Miinukset: Huone oli siisti, mutta pinnat kaipaa uutta maalia.

Plussat: Aika hyvä sijainti = vanha kaupunki kävelymatkan päässä, hyvä palvelu, erinomainen aamiainen, aikapulan takia kylpyläosuus jäi kokematta

Plussat: Hyvä palvelu ja sijainti. Rauhallinen hotelli jossa hyvä palvelu ja eriomaiset tilat ja fasiliteetit. SPA oli erittäin hyvä ja "luxusta". Henkilökunta oli hyvin palvelualtista.

Miinukset: ei

Plussat: Spa oli todella hyvä. Vietimme 3 vuotiaan tyttäreni kanssa siellä monta tuntia.

Miinukset: Emme saaneet huonetta vielä 15.30 vaikka check-in oli 14.00. Lopulta tarjosivat "suitea" 45 euron lisähintaan per yö. Otin sen, mutta kyseessä ei ollut suite vaan heidän executive room, joka mielestäni oli normaali 5 tähden hotellin huone. Näin myös ystäväni huoneen, joka normaali huone ja se ei mielestäni vastannut 5 tähden tasoa. Se oli kulunut ja vanhan näköinen. Lisäksi huoneessani minibaaria ei täytetty, likaiset lasit kyllä vietiin pois mutta puhtaita ei tuotu tilalle. Muissa huoneissa oli kylpytakki, mutta minun huoneessani ei.

Plussat: sijainti

Miinukset: yhtenä päivänä siivous olis vasta 17.00 jälkeen! Minibaari oli kyllä ehditty täyttää ennen, mutta siivous jätetty iltaan. Näillä hinnoilla pitäisi tapahtua aamupäivällä. Yhtenä päivänä oli kyllä siivottu, mutta huonosti koska kaukosäädin oli jäänyt sängyn alle. Kertoo jotakin siivouksen tasosta. Kallis aamupala, ei kovin hyvää vastinetta rahoille.

Plussat: clean hotel

Miinukset: no enough restorant & iron not available in the room !

Plussat: Location

Miinukset:

Plussat: The size of the room was outstanding, so what’s the cleanliness, very much appreciated during these times of Covid and corona

Miinukset: 1) temporary signage from airport to hotel was ridiculous and entrance was hard to find - I observed at least three other guests having the same issue dragging their luggage around the entire complex 2) Totally understand that Restaurant times are very restricted right now. But for a hotel that belongs to a group that was one of the leading hotel groups in the past in Germany, At 9:50 PM I would expect at least some prepared sandwich boxes, but there was nothing. They did however give me a flyer from the local pizza guy.

Plussat: Loistava sijainti heti terminaalin vieressä. Tilava ja viihtyisä huone. Kattava aamiainen.

Miinukset: Sisäänkirjautuminen oli hidasta

Plussat: The Receptionist was superb give her a raise

Miinukset: Due to Covid 19 no facilities open but not your fault

Plussat: Aamiainen oli hyvä, huone hiljainen.

Miinukset: Sisäänkirjautuminen kävi onnettoman hitaasti. Siihen kului 30 minuuttia ja sitten huonen avain ei toiminut. Tämän hintaisessa hotellissa näin ei saa olla.

Plussat: Clean and convenient to airport

Miinukset: The site states that hotel is linked to airport via walkway. It is NOT

Plussat: Aamiainen oli huonolaatuinen. Kylmä ja haalea kahvi. Väljähtänytttä, sanoisin. Pekoni liki pelkkää läskiä. Vain appelsiinimehua ja vettä tarjolla juomaksi.

Miinukset: ks. edellinen vastaus aamiaisesta.

Plussat: There is not a lot to write as where no facilities open. No mention of the problems with airport access when we booked so apart from the fact that the room is comfortable not very positive.

Miinukset: We expected reduced facilities but they are even more restricted than we expected, including no restaurant and a very uninteresting room service menu. Access to the airport was very poor, and considering that this is the boast of the hotel communication about the problems would have helped. The direct bridge closed for hygiene reasons and roadworks making access as ground level very difficult so all in all poor. Suggesting a taxi for the 100m to the airport when we're already paying for the easy access was not well received.

Plussat: Proximity to the airport

Miinukset: Amme on vaarallinen suihkupaikka.

Plussat: Close to airport terminal

Miinukset: Not their fault, but no facilities were open

Miinukset: Nothing, everthing was perfect.

Plussat: Overall the hotel was a great place to overnight. Location and ease of access to the airport was excellent.

Miinukset: Did not receive the wakeup call I requested.

Plussat: location, near airport terminal

Miinukset: altough short, but very cold walk to and from terminal

Plussat: the profissional atendance

Plussat: Excellent clean room, excellent beverage and diner facilities

Miinukset: None

Plussat: Nothing

Miinukset: Far too overpriced at conference season. Feel being ripped off.

Plussat: Very well located hotel with direct access to the Airport Terminal

Plussat: Huone oli kerrassaan erinomainen, siisteys huipuuluokkaa. Huone oli 6. kerroksessa, johon ei kuulunut minkäänlaisia ääniä. Ovet ja ikkunat erinomaisesti äänieristettyjä.

Miinukset: Respassa saapuessamme oli vuorossa henkilö, joka aliarvoi vieraita.

Plussat: spa, sänky<3 ja kylpyhuone ja hiljaisuus

Miinukset: Ei

Plussat: The staff was extremely friendly and helpful. Great services available. Was so easy to just walk over to the airport and catch the train into the city centre. Rooms were excellent and I couldn't believe how quiet it was with the proximity to the airport. I would recommend this hotel to everyone. Great value for the price!

Miinukset:

Plussat: Hotellihuone oli todella hiljainen huolimatta lentokentän välittömästä läheisyydestä. Dusseldorfin keskustaan pääsi kätevästi julkisilla kulkuvälineillä, ja auton pystyi jättämään hotellin parkkihalliin.

Plussat: Rooms were very comfortable and fine.

Miinukset: I would like if the breakfast is including the room price.

Plussat: Erittäin hyvällä paikalla, hyvät ravintolapalvelut. Huoneet modernit ja viihtyisät. Ei lentomelua.

Miinukset: Suihkusta ei tullut lämmintä vettä toisena aamuna.

Plussat: cleanliness

Miinukset:

Plussat: Great staff and NH quality

Miinukset: I asked for a QUIET room. Airline stewardess with high heels upstairs woke me up at 06:00 am...

Plussat: Very nice beds

Miinukset: Hostmanship of the staff was terrible. You didn’t feel welcome. One exception, the barman during weekdays.

Plussat: Good breakfast with the option of warm food. Indoor parking (this has to be paid extra, 19 euros per day). I had the option to do a late checkout. The staff was very nice. The location is good, there is a gas station just in front and a supermarket very near.

Miinukset: We asked for 2 single beds while doing the booking but they gave us a room with one big bed instead. I missed not having room service for food, so after the breakfast the only option to have food was to get it outside, it will be good if they could have some options to get food in the room during the day/night and some drinks, like water.

Plussat: Large room, comfortable bed, soft linens, the hangers in closet

Miinukset: Towels are grey not white. Neet to be washed with clorox or just renewed. Bathroom was small. Plastic cups not worthy of a 4* hotel.

Plussat: Great location Large comfortable rooms Parking lot for the car

Miinukset: The windows were still open when we entered the room, so with an outside temperature around 2 degrees, the room was really freezing at first.

Plussat: 1. Excellent breakfast. 2. Clean rooms 3. Friendly and helpful staff 4. All taxi drivers know this hotel.

Miinukset: Nothing worth mentioning. Everything was fine.

Plussat: Location, food.

Miinukset: Price is 4-7 times higher during Medica Fair, compared to normal days. Surcharge for breakfast, surcharge for internet, no place to hang clothing during shower, long dark corridors, poor room light. Waiting fare too long for a buffet lunch.

Plussat: The friendly and helpful staff. The location to both the airport and the exhibition center was superb. Nice restaurant and bar.

Miinukset: The fact that I had to pay for an extra night even though I gave notice more than 24 hours ahead of time that I had to push my stay by one day. I ended up staying for three nights as originally planned but different dates, yet I had to pay for four nights.

Plussat: Great location 100meters away from the derendorf s station which made it very easy to move wherever I wanted to go. Wired internet was excellent.

Miinukset: There were stingy about shampoo even after the little bottle was finished. Price was very high during the K-Show but everything is high priced during the K-Show. The internet should have been included in the price. I do not understand why hotels charge extra for internet in 2010

Plussat: Good comfort and very nice staff

Plussat: Erittäin hyvä sänky, korkealaatuiset untuvatäkit ja tyynyt. Minibaarin veloitukseton käyttö seuraavaan täyttöön asti, meidän tapauksessamme koko matkan ajan (pe-ma). Sauna osasto siisti ja moderni. Saunaostatolle tilattavissa hieroja. Henkilökunta laittoi saunan päälle pyynnöstämme jo sunnuntaiaamuna, jolloin saimme olla siellä omassa rauhassa. Henkilökunta oli muutenkin erittäin ystävällistä ja avuliasta. Huoneet siivottiin nopeasti monesti jo aamiaisen aikana. Aamiainen oli riittävän monipuolinen ja hyvin esillepantu. Hyvä yhteys keskustaan n 10min

Miinukset: Hotellikäytävien matto vanhanaikainen ja tunkkainen, ei ole suhteessa huoneiden ilmeeseen. Hotellissa pieni kuntosali, jossa kaksi laitetta viidestä eivät toimineet. Lisäämällä varustuksiin vapaapainot esim 2-10kg monipuolistuisi sali huomattavasti

Plussat: Siisteys yllätti positiivisesti.

Miinukset: Ei

Plussat: The hotel bar and food were excellent

Miinukset: N/A

Plussat: the comfort and the excellent breakfast!!!!!!

Miinukset: when people travel with a lot of luggage/ need something to transport them.

Plussat: Good breakfast

Miinukset:

Plussat: Near the train station

Miinukset:

Plussat: The breakfast is just mervellous! Good location and connections.

Miinukset:

Plussat: Excellent in every respect!

Plussat: all the best only the romm was very cold inside but the brekfirst was very good ant the room was very clean.

Miinukset: yes it was my 5th trip in the hliton dusseldorf

Miinukset: No wi-fi and very bad phone signal in the room. Only for payment 15 EUR/day. Today is Wi-fi costs free everywhere!!!

Plussat: Breakfast choice very good.

Plussat: Room was comfortable, but size of bath bordering unacceptable.

Miinukset: Maybe it will feel better once all of the construction is completed Needed better room service options

Plussat: Staff very friendly and professional. Did not stay for the length of time I intended to because my flight delayed. I only stayed for just a couple of hours but found the staff really polite and welcoming. Would definitely recommend to anyone.

Plussat: All ok. Rooms and Beds all fine.

Miinukset: Closed up, looks like Construction going on... might be covid related.. Either window open (just a tiny bit) or airconditioning...bit annoying!

Plussat: Good Breakfast

Miinukset: Rooms are outdated. Room heating did not work, freezed at night. Door was broken.

Plussat: The food that was served at Hilton from the breakfast to dinner was perfect and very clean. And of course the staff were amazing I was at the bar and asked for a drink that they didn't have on their menu but they went out of their way to make it for me.

Plussat: All

Miinukset: Nothing

Plussat: The hotel is overall OK, nice breakfast and lobby

Miinukset: Small room, elevator with room key is annoying, expensive parking and location does not feel good, will not come back

Plussat: This hotel was excellent from the staff, the service, to the quality of the room down to the sandwich that we had very late at nite. Nothing was too much trouble, they exceeded themselves and our expectation. Would definately stay again and recommend this to everyone.

Miinukset: There was nothing that we didnt like

Plussat: nice as all hotels of the chain

Miinukset: not close to centre and area around is somewhat inhabitant

Plussat: Location, Liberty, Facilities.

Plussat: Good service, punctuality, clean rooms, acceptable dish.

Miinukset: Very expensive internet. I could accept if it were an under developed country but unbelievable for Europe, Germany in particular.

Plussat: Perfect business-hotel. Highly recommended.

Plussat: Henkilökunta osoitti osaavansa työnsä erittäin hyvin - joka paikassa. Ystävällisyys ja kohteliaisuus oli käsin kosketeltavissa.

Miinukset: Baari oli mennyt kiinni jo alkuillasta klo 22.00 - tämä oli Pääsiäis maanantai, mutta kuitenkin.

Plussat: HELPPO SISÄÄN CHEKKAUS

Plussat:

Miinukset: The wireless LAN was not included in the price. The breakfast was not impressive at all, not many items to select between and the food didn't taste all that good.

Plussat: Staff were very friendly and cooperative

Miinukset: on one occasion only, a number of people were 'stuck in the lift'. despite each person swiping their cards in turn it refused to move for some minutes. This was a little worrying for my father, who is 90.

Plussat: comfort

Miinukset: Credit cards Pre-authorization: Amounts blocked on the card were too high

Plussat: very poor

Miinukset: very poor wellcoming,they gave it to me wrong key and I tried to open another room which is unbleivable and they gave wrong room then what they confrimed to us.

Plussat: Everything, it is a top class hotel.

Miinukset: A courtesy bus to airport/fairground would be helpful.

Plussat: Easy location with public transport, staff were good, rooms are fine for the price

Miinukset: Very warm and the window didn’t fit properly so the traffic noise was loud all night. Pillows were poor.

Plussat: Cleanliness

Miinukset: There is a space between the single beds

Miinukset: I arrived on 29 max and was staying there 2 weeks. In These 2 weeks i changed 4 Times Roms. It was very stressful because there was a construction place behind the hostel and At nicht i could only sleep with oropax because due to the construction place the hotel was effected by mois and his sanutary Areale.sounded like somebody always flushed Toilettes. The Staffwas definitively oberworked, they just did not habe enough Staff the First days. Cleaning Personal did notcome often or at all.

Plussat: The girls on the reception were really nice, cant say the same about the guys

Miinukset: I had things stolen from my room and nobody in the staff seemed to care Nobody came to clean or desinfect my room Somebody went to the reception and they gave out my name, then he claimed to be me and they gave him a key card?? Drinks and food are a bit pricey

Plussat: sleep, drink, shower, breakfast.

Miinukset: Nothing.

Plussat: Although small, it was perfect for me and my family for visiting the Christmas Markets. Room was perfect for what we needed - just a place to crash overnight and be safe and warm.

Miinukset: Wifi didn't work in the room; but did work in the reception.

Plussat: Location, price, staff.

Plussat: Location, price, clear, bathroom

Miinukset: Cost for paying by creditcard! There isn't anybody on reception for about 20 minutes when we arrived.

Plussat: Great breakfast (costs 4 euro). Good location (right between Central station and Konigsalee). Cheap, great for young travelers. Feels like student's dorm.

Miinukset: Noisy occupants. On some floors there were problems with WiFi Internet connection (for 5 euro a day).

Plussat: Siistit hyvät huoneet, parisänky ja kerrossänky. Hyvä sijainti julkisen liikenteen lähellä.

Miinukset: Nimi antaa ymmärtää että sijainti on päärautatieaseman lähellä. Matkaa on kuitenkin 15 min kävellen (kolmisen pysäkkiä ratikalla). Hiukkasen olin pettynyt, vaikka matka ei mahdoton olekaan vaikka rinkka selässä kävellä.

Plussat: Hotellissa hinta ja laatu kohtasivat. Suosittelen tätä muillekin lapsiperheille, meillä mukana 11 ja 13 vuotiaat. Edullinen ja hyvä aamiainen. Vastaanotosta löytyvät pelit olivat mukava lisä.

Miinukset: Kadulta tuleva meteli hieman häiritsi.

Plussat: Hotellissa oli erinomainen hinta-laatu-suhde sekä sijainti Düsseldorfin sydämessä. Henkilökunta oli ystävällistä ja avuliasta.

Plussat: Sijainti oli hyvä samoin aamiainen. Reseptionin henkilöstö oli palvelualtista, joskin hieman hidasta.

Miinukset: Huonetta ei siivottu käytännössä lainkaan 4 vuorokauden aikana, ellei roskakorin tyhjennystä lasketa mukaan. Siivoojat töykeitä, eivät edes tervehtineet.

Plussat: Cleaness, good education of the staff, good room

Miinukset: I think it is abusive to pay for internet and for breakfast. The hotel has too many noises. If you want to sleep early it is praticaly impossible, because ou hear everybody everywhere.

Plussat: Tilava aula. Lisäksi aamupala oli kohtuuhintainen

Miinukset: Käytävien matot haisivat oudolle.

Plussat: Correct and clean room/bathroom, central location.

Miinukset: Expensive and not really functionnal internet connection(didn't work in my room), staff wasn't always helpful or even nice...

Plussat: The view was amazing , restaurant in walking distance , overall facilities at the hotel 5 star

Miinukset: Level of service could be approved , room service not to 5 star rating . This needs to improve staff need more training in service . We had problem solved but I do believe this shouldn’t happen in the beginning should be 5 star all the way . We paid a lot for our room above average price I have paid in other hotels , expected better service

Plussat: I love this hotel, location is perfect the room is so nice decorated. Nice bar and excellent drinks. Breakfast is top.

Miinukset: nothing

Plussat: it was a honeymoon stay,the travel agent told the hotel and they surprised us with champagne and rose petals on the bed! Amazing!

Plussat: everythin, the room, spa, breakfast

Miinukset: Waited 2x more them an Hour for drinks from the roomservice. In the restaurant we couldn’t sit as it was full and the mini bars were not filled because of corona.

Plussat: they didn't clean the room

Miinukset: they did make the room daily and one day we have to wait until 10 pm until the finish the room.

Plussat: The hotel is the best in Düsseldorf, so with the Hyatt its premier in terms of luxury.

Miinukset: It was remote from the main city anf not near to markets at christmas so factor that into your cost

Plussat: Absolutely perfect for everything at here .. So not be to scared to lose money for expensive hotel ... u get what u pay ...

Plussat: Very comfortable rooms, not a luxury hotel but pretty perfect for a reasonably priced 3 star. Slight misunderstanding with the type booked vs. available but very quickly sorted out. In fact all the staff were excellent.

Plussat: Aamupala tarjolla pitkään

Miinukset: Mielestäni aika kallis

Plussat: Is new

Miinukset: Is placed in a industrial area, only McDonalds is near

Plussat: Not used

Miinukset: Parking for free!

Plussat: Siisti uudehko hotelli. Helppo olla koiran kanssa. Ystävällinen henkilökunta.

Miinukset: Huone kolmelle vähän ahdas. Aamiaisella melkoinen ruuhka ja joutui vähän odottamaan astioita ja ruokaa.

Miinukset: The bed was tiny. 15€ Charge for the the hotels own car park; the hotel is outside of city centre.

Plussat: The hotel is located very near the airport, and I satyed in between flights. There is a very affordable shuttle to the airport that can be reserved in advance. The room was very comfortable and quiet, and the staff was very nice. I loved the fact that breakfast for early birds was available from 4:30 a.m.

Plussat: Very nice and clean

Plussat: The pricing for the international phone calls was very expensive. We have paid €48.00 for three call.

Plussat: The location which facilitate the move to different places & the hospitality & kindness of staff.clean rooms and business facilities in term of connectivity.

Miinukset: Non

Plussat: Parking easy

Plussat: Hotel staf was very unprofesional, they charge me more for parking thay told me upfront

Miinukset: in 5 days stay they only drop me clean towels upfront of the room, very poor service and dirty rooms.in the middle of the night fire alarm vent off bcause somebody smoke in the room an we had to go out and stay 2 hrs outside.

Plussat: availability during big exhibition

Plussat: Convenience to airport

Miinukset:

Plussat: The green area aroud the hotel, and the nice attendance of hotel personnal.

Miinukset:

Plussat: spacious and well equipped room, very clean, good facilities and a good choice of breakfast items.

Miinukset:

Plussat: modern, crispy hotel

Miinukset: air conditioning was a problem

Plussat: Very nice hotel easy to get to, close to resturants and to the airport.

Miinukset:

Plussat: good for the night

Plussat: Nothing

Miinukset: I emailed about cancelling my reservation due to covid-19 and didnt get a reply, only contact i had was when they wanted money

Plussat: Price quality is great and the location of the hotel is very convenient.

Miinukset: Something like a climate control or a fan (for summer/hot days) would have been fine.

Plussat: The Hotel is well-located between the dynamic altstadt and the train station. It offers a good price for a correct state of the room.

Miinukset: Old furniture but modern bathroom.

Plussat: Sympaattinen ja auttavainen henkilöstö

Plussat: Kävelymatkan päässä kaikesta

Miinukset: Remontin tarvetta löytyy kyllä. Esim kylpyhuone ja parveke

Miinukset: i booked one day prior to arriving. There was a sign on the door when I arrived "hotel has been closed due to covid since april". The sign said to go to a different place. That part was exiting, I miss living 20 years ago when people needed notes to communicate. But that place was old, dusty, noisy, with rude employees.

Plussat: The view very nice

Miinukset: The bed didn’t have matrass protector and when i asked about toothpaste They told me dont have.I think this hotel must have 2 stars.

Plussat: The hotel is 150 meters from the main train station. Very convenient. The tram pases across the street.

Miinukset: The hotel is old. The main issue that disrupted my stay was the lack of Air Conditioner. This hotel has four Stars, I never imagined that with such high rating would be lacking something so standard. I stayed on July 3 rd, on a top floor. We opened all the windows, including some in the roof, which helped a little, but being in Summer, it rained in the middle of the night and water started to fall on top of our beds. The other issue was that the shower hose was clogged, even though there was lots of pressure in the pipes bearly any would come out. Not a very pleasant stay for a four star hotel.

Plussat: Location & value

Miinukset: Arriving in different sectors in the same building were a bit complicated

Plussat: Everything

Miinukset: -

Plussat: Staff is very helpful, professional and kind.

Plussat: The staff were very helpful, the breakfast buffet was excellent and the parking was extremely convenient. The rooms noise insulation was superb, with excellent rooms.

Miinukset: Nothing, everything was excellent.

Plussat: Loved everything

Miinukset: Parking price

Miinukset: Cost of car parking was simply too much !

Plussat: I would like to have room service charged to your room and pay on check out

Miinukset: Room service was poor- you have to come downstairs to the reception to pay for your food and drinks to be delivered to your room.

Plussat: The beds were really comfy, good black out blinds, glass water bottles provided which are more eco friendly than single use plastic, option to opt out of every day maid service to help the environment, large variety of choice at breakfast including freshly squeezed orange juice, waffles, cooked and continental. Staff spoke perfect English and were polite and cheerful. Location was 5 minute walk to nearest tram stop and quick 2-3 stops into the inner city centre.

Miinukset: Room was a little hot even with the air con on

Plussat: We traveled with two young kids. The staff welcomed them with a small present and two baby beds were placed in the room while we didn’t book for that. Great service!

Miinukset: Parking is not that easy in front of the hotel. Furthermore I found the bed not so comfortable but that is personal.

Plussat: The breakfast was superb and the reception staff were very helpful with any issues.

Miinukset: I didn't like the pillows, I found them very flat and not very comfortable.

Plussat: The room space is enough for 3 people and cleanness is also enough even if I chose a low price plan.

Miinukset: The extra bed was terrible, and the airconditioning system doesn't work without big noise.

Plussat: Ihana rauhallinen hotellihuone ja hyvät unet.

Miinukset: Hieman etäällä mutta julkinen liikenne toimi hyvin.

Plussat: Staff were very helpful.

Miinukset: Rooms were dated, carpet dirty full of stains. Bar food was nice but not a lot of options.

Plussat: Fair hotel accomodation . Advantage the on site taxi "piazza". Not enough cupbaord space and hangers for clothes . Expensive for what it offers compared with other hotels.

Plussat: everything.....staff was nice, room was clean the stay was pleasant....

Plussat: Very good hotel , has shuttle bus to / from airport , close to Alstadt (by train 7 min) . everything you need is here !

Miinukset: The internet is too expensive :(

Plussat: The staff was extremely helpful for everthing from directions to get some where to the train system for sight seeing. This made our stay very enjoyable, please thank them for my family

Plussat: Friendly staff. Free airport shuttle was very convenient. It was actually a taxi and that was good.

Miinukset: They didn't ask me if I wanted to be charged in Euros or dollars

Plussat: Fantastic bad and shower

Miinukset: no

Miinukset: Gym

Plussat: very friendly staff helpful

Miinukset:

Plussat: The room was clean and place quiet.

Miinukset: Staff did not info that the train schedule is different on weekends and that on Sunday the train is not available. As some of us were there for the exhibition lack of info and support caused us to be late for our exhibition on Saturday and Sunday. Did not have good info and the train schedule thus had to walk back from another station to hotel in the night.

Plussat: In very good location

Miinukset: No

Plussat: everything seemed to run smoothly - no long delays for any service. TYaxis were always at the front door too!

Miinukset:

Plussat: The location is good, close to public transport.

Miinukset: It feels like staying in a crack dungeon. The room is small and dirty. Someone tried to remodel some things, but it was done sloppily and hasn't really been cleaned since. Thin walls, didn't help that the other guests had to loudly talk all night. Overall it was scary to stay there. Let's not break out the black light!!

Plussat: Sijainti oli hyvä. Normihinta (alle 50 €) on OK tasoon nähden.

Miinukset: Ei ollut aamiaista, mikä tiedettiinkin, mutta ei huonessa ollut myöskään luvattua kahvin/teen keitintä. Kupit kyllä oli. Lähellä oli hyvä aamiaispaikka, mutta siitä ei kerrottu meille. Kokolattiamatto oli todella likainen. Tyynyt aikansa eläneet. Kylpyhuoneen suihkun viemäri ei vetänyt ja huone haisi kosteusvauriolta. Haju levisi myös makuutilaan. Ikkuna oli kadun puolelle, jonka takana oli myös vilkas ja koko yön meluava junarata. Hinta 145 €/yö oli valtava tasoon nähden, mutta saimme paikanpäällä tietää, että se olikin "messuhinta". Oikea hinta (alk. 31 €) olisi ollut suhteessa tasoon. Kunpa meille olisi kerrottu, että kannattaa yöpyä muualla se eka yö. Toiseen yöhön meille ei oltu varattu paikkaa vaikka oli niin sovittu, mutta kun meillä oli sopimuksesta todiste, saimme jäädä. Toinen yö maksoikin sitten sen 55 €.

Plussat: it is fair value given it was cheap. not much to like here.

Miinukset: The room is tiny. Towels not provided as default. they have water boiler but no cups for having tea, even when i asked they didnt provide. the staff doesnt speak english at all. The bedding is inferior and uncomfortable.

Plussat: Good shower, as well as good shower gel

Miinukset: The beds were not very comfortable

Miinukset: The pictures make this place look a lot better than it is. The room was like a cupboard, bare walls, unclean, shabby furniture and loose tiles in the bathroom. Absolutely not worth the money - don’t be fooled by the photos!

Plussat: The staff at Berolina Haus was kind and thoughtful. There was free WiFi and a good location.

Miinukset: Our room was not very clean. Our pillow and sheets both had dried blood on them.

Plussat: The bed was very comfortable

Miinukset: Waited for 20 minutes for somebody to check us in as nobody was at the reception when we came in. Then room was very school and bathroom sink was leaking all over the floor, however there was nobody at reception to tell.

Miinukset: The room was too small. The lobby was very small too couldn’t spend time there.

Plussat: The shower, the mattresses, and the bathroom were very good, as well as the service offered by the people that work there. Personally, a special thanks to the receptionist which is very kind and helpful. If you look for supermarkets and restaurants in the surroundings, you'll find pretty close from this location. There is an Aldi at about 500 meters and a restaurant just in front of the flat. Also, you can find a park very close to here where you can relax (named Schillerplatz).

Miinukset: The bedroom where I and my friend stayed was not very big, at all. The photos weren't very coincident with the reality of the bedroom. There weren't provided bedsheets which caused us a little bit of discomfort, once a lot of people sleep in the same beds night after night. Also, three main points which I would like to highlight are the distance from the center of the city (easily resolved with the tram stop 100 meters in front, or even 20 to 30 minutes on foot), as well as the fact there is no elevator, what obviously is a problem for people with heavy bags. Last, lacks a common place where people can chill together.

Plussat: Helpful staff

Miinukset: Everything was good

Plussat: Maukas aamiainen. Hyvien kulkuyhteyksien lähellä. Siisti rauhallinen hotelli.

Plussat: Location

Miinukset: 1st room offered had a smell of heavy smoking, unhabitable. Room was changed without issues, just want to point out for them to improve.

Plussat: The room was modern and clean. Good breakfast. We were lucky and got a parking place for free. The old city is reachible by a 25 minutes walk

Plussat: Good Location & helpful staff. Quick check-in and check-out. Comfortable bed. Clean bath & toilet.

Miinukset: Parking is not free of charge.

Plussat: Walking distance from main train station which is very convenient. Room with space enough and comfortable bed.

Miinukset: One staff in the canteen (breakfast) was not friendly, I think she was the responsible person for the breakfast. The hotel is a little old from my point of view.

Plussat: Sijainti lähellä päärautatieasemaa. Hyvät leveät vuoteet. Aamupala oli ok.

Miinukset: Ei vakavia puutteita, mutta hotelli on vähän kulahtaneen oloinen.

Plussat: Aamiainen ja sijainti

Miinukset: 151 cm leveä vuode on kahdelle ahdas ja vain yksi peitto

Plussat: Paikka oli perusominaisuuksiltaan ok. Vuoteet olivat erinomaiset samoin aamiainen.

Miinukset: Hotelliin autolla saapuminen oli aika ahdasta. Kellari autohallin ajoramppi oli liian jyrkkä . Matala auto jää nenästään kiinni.

Plussat: Paikka oli hyvä ja rauhallinen ja kuitenkin asema oli lähellä joten kulkuyhteydet olivat hyvät. Kiva lobby.

Miinukset: Jos olisi kaivannut kauppaa tai ravintolaa lähellä niin sitä ei ollut, paitsi hotellin ravintola.

Plussat: Lostava kokonaisuus

Plussat: Very pleasant and friendly-hotel&staff,both. Wonderful location.

Plussat: good location, friendly staff,good value unless you happen to book during the week of a trade fair or conference.....not impressed when buisness capitalise on events which bring people to their country...

Plussat: Great location, 2 minutes walk from Hauptbanhof (main station) gives easy access to train services and, links to exhibition centre.

Plussat: Excellent breakfast

Miinukset: Could do with a facelift, everything was dated and tired looking, the superior room, wasn't!

Plussat: Hyvä sijainti aivan rautatieaseman vieressä; siitä hyvät kulkuyhteydet keskustaan metrolla sekä ratikalla. Kuitenkin erittäin rauhallisella paikalla, melua ei kuulunut. Ystävällinen henkilökunta ja erittäin hyvä aamiainen.

Plussat: Well I am happy because my decision was right to stayed in Holidays Inn.

Plussat: Hyvä aamupala.

Miinukset: Minibaari oli tyhjä, ei ollut shampoota, hoitoainetta, suihkumyssyä eikä muitakaan neljäntähden hotelliin kuuluvia tuotteita.

Plussat: Hotellin sijainti on loistava samoin hotellin tilat. Kylpyläsosastolla oli kiva käydä.

Miinukset: Kylpyläosastolle ei ollut tarjoilua

Plussat: everything was perfect

Miinukset: the price of the breakfast

Plussat:

Miinukset: Extremely high price for the room

Plussat: Location. Comfort.

Miinukset:

Plussat: its location near the Train station is a plus also for the car there is plenty of parking options so you dont need to pay the hotel for parking.

Miinukset: their airconditionin not working in both my rooms( they are on but too hot) I asked for extra pillow as the provided once are too bad they simply answered they are fully booked, and I slept without them for 2 nights

Plussat: Convenience to my work place, room was clean and okay. The room service food was very good, delivered quickly and easily Reception staff were very helpful

Miinukset: I didn't know there were huge building works going on outside the hotel. it started early each morning which I could hear from my room which wasn't so good. I am disappointed that this wasn't made clear when I booked

Plussat: Very cosy room

Miinukset: Breakfast

Plussat: Great rooms, nice shower placement if you are a couple.

Miinukset: Parking and breakfast are far far too expensive.

Plussat: Very nice staff

Miinukset: Intense smell on the shower (room 400) and clima did not work very good and was very noisi.

Plussat: Nothing absent nothing plus the FACT that your staff or rather the chamber maids stole my tweezer

Miinukset: Everything. There were Only two tissues in the tissue box, the bed was extremely uncomfortable, the duvet was paperthin and the pillow was so flat that I didn’t even need it, no amenities whatsoever and your staff stole my Tweezer. Terrible terrible hotel

Plussat: Clean, central and friendly staff

Miinukset: Guests have been too loud too late for the third time so I will not be staying there again. Isolation of the room is nog good and the other guests tend to be too loud not caring about other guests early in the morning hours.

Plussat: I got room seervice the first night and I really enjoyed the meal

Miinukset: I did not like the fitness area, it was one of the main reasons i booked as I was travelling alone and know I was a bit outside town. It is not big enough and obviously threw a bike and crosstrainer to get an extra star

Plussat: Friendly staff- good restaurant/bar

Miinukset: Lack of business center.

Plussat: Comfortable beds.

Miinukset: Hotel rooms too dark, bar service slow and very dark, reception staff not efficient, breakfast too expensive and poor quality.

Plussat: Beds were comfortable, dressing area good.

Miinukset: Bedrooms very very dark, lights not strong enough, had suite but could not use office space as we could not see. Reception slow and inefficient. Bar service slow. Breakfast poor and very expensive.

Plussat: zen attitude, really friendly and efficient staff

Plussat: Hotelli oli oikein hyvä ja alkuun siisti. Kahden yön aikana huonetta ei kuitenkaan siivottu, eikä pyyhkeitäkään vaihdettu, vaikka olin ystävällisesti jättänyt pyyhkeet lattialle. Oli aika kurja yllätys iltasella palatessa ja suihkuttua.

Miinukset: SIivous toimi kehnosti. Henkilökunta oli tosin muuten mukavaa, ja huone oli alkuun kyllä siisti.

Plussat: Yleisvaikutelma oli hyvä. Kaikki toimi moitteettomasti. Henkilökunta oli kohteliaita ja iloisia.

Miinukset: Ei

Plussat: Metro yhteydet ok. Mutta matkat jotka ilmoitettiin asemille (50 ja 150m) ei pitänyt paikkaansa. Todelliset ehkä 200 ja 450m.

Plussat: Siisti hotelli, hyvät kulkuyhteydet.

Miinukset: Toisena iltana hotellissa oli yksityistilaisuus eikä hotellin baari ollut majoittuvien käytössä. Aika erikoista ja mielestäni hotellin olisi pitänyt järjestää tila, jossa myös majoittuvat olisivat voineet käydä esim. iltaoluella varsinkin kun hotellin välittömässä läheisyydessä ei ollut anniskeluravintolaa.

Plussat: the hotel was great,very modern,very clean and spacious. the stuff was very helpful and always willing to answer questions and help us. i definately recommend it

Miinukset:

Plussat: The room was first class. The use of the mini bar was free.

Miinukset: The breakfast was 16 Euros a person.

Plussat: It is a fresh, clean hotel and the service,staff are fantastic.

Miinukset: No room service, no air condition but the room was well heated by central heating.

Plussat: It is a quite location. The hotel is good with a good restaurant. The airport is not far. Public transport to the airport and to the city centre is magnificent.

Miinukset: There are not so many shops and restaurants in the area. It is a bit isolated.

Plussat: The staff were very welcoming.

Miinukset: Continuous issues with the card machine, not just with myself but other guests too,

Plussat: The environment and the worker's thy are friendly that's what I like. Nest time i surely come their again.

Plussat: Location good for the airport

Plussat: Clean room, nice bathroom, easy to check in and out. About a 15 minute walk to the train station

Miinukset: Cleaning staff was pretty rude and kicked us out of our room before check out time.

Plussat: Jos haluaa päästä nopeasti Düsseldorfin lentokentälle, tämä on erinomainen valinta. Kaupungin keskustaan on kuitenkin matkaa. Erittäin siisti hotelli, jossa oma ravintola ja hyvä aamiainen. Henkilökunta oli palvelualtista.

Miinukset: Sijainti moottoritien varrella aiheuttaa melua, mutta se kyllä tiedossa jo etukäteen.

Plussat: Breakfast ⭐️⭐️⭐️⭐️⭐️

Miinukset: Long Way from the City

Plussat: everything was like expected

Miinukset: shower was not cleaned when I arrived

Plussat: Very friendly staff who don't mind to go out of their way to make you happy and feel welcome. It's these little touches that endear.

Miinukset: No hot water kettle

Plussat: I have to say that the Hotel was very modern and the staff very friendly and helpful

Miinukset: What I did not like was that the room rates of the hotel was increased to a rediculous amount for my stay period plus on top of that you had pay for your wi-fi and use of the hotels car park. It just felt that you were being ripped off in everyway possible.

Plussat: Clean, modern, excellent breakfast facilities

Miinukset: TV broken but room changed quickly.

Plussat: vey welcoming after a days travel and breakfast was nice with a lot of variety .room was big enough and clean

Miinukset: only one small niggle was on the day of leaving the cleaner came in at 9 but your not due to leave untill 12. thats all1

Plussat: The food and beverage staff were great as well as the buffet breakfast. The rooms were immaculate as it is a fairly new hotel.

Miinukset: The poor level of understanding English by some hotel staff which created a few issues and the way some front office staff dealt with a particular matter. On this occasion the hotels bottom line came first and the customers happiness came second . No mini fridge in the room.

Plussat: I checked in after 10PM and checked out 5AM next morning, so very little time to spend in the Hotel, but i certainly liked the ambience and would like to stay longer in my next trip to the city.

Miinukset: Nothing

Plussat: The Hotel ist really very good and the price too. The rooms are very clean and the wc ist wonderfull. The beds are comfortable and the staff ist very nice. There's a parking in the hotel, but we need to pay to use it.

Miinukset:

Plussat: clean, cheap

Miinukset: not easy to access by public transport, no explanation of public transport, very very expensive breakfast, no fridge in the room

Plussat: Convenience and location to roads,

Miinukset: No

Plussat: If you are travelling by car to the airport perfect location (opposite direction to the heavy traffic) - 10 min drive

Miinukset: Wlan did not work too well in the room and was expensive as was the car part at 12,00 Euro/night. The address does not appear to be #7 as the Navigation system takes you to another hotel (Rennaisance) - Mercure is further down the same road

Plussat: Stylish, friendly, well located. Very important: quiet!

Miinukset: Room are over decorated, so you have very little space to place your own items. In my experience, this is a frequent occurrence in the bathroom area of many hotels offering good & small rooms. In this hotel, you will find yourself struggling for space for luggage and other items.

Plussat: The decorations

Miinukset: The Balcony could be better / the plants are not in good shape . Still was nice

Plussat: Location

Plussat: Nice design, good windowview, restaurant, personal, almost everything

Miinukset: There are no free parking for hotel’s guest

Plussat: Aivan upea hotelli, jossa on hienot ja erilaiset huoneet, ravintola 15. kerroksessa ja sauna 14. kerroksessa. Ehdottomasti uudestaan, mahtava paikka.

Miinukset: Sänky oli aika kova, muuten kaikki todella hyvin.

Plussat: very beautiful place

Plussat: Sijainti todella hyvä. Lentokenttäjunalla S11 pääsee ihan viereen. Loistava aamiainen. Sauna ja yläkerram baari myös oikein kivat.

Plussat: Näköala, aamiainen

Miinukset: Parvekkeen kalustus huono.

Plussat: Mainio huone ja hyvät sängyt . Saimme myös toisen huoneistamme heti klo.10.00 aamulla.

Plussat: Design and homey feel of the public areas was welcoming and beautiful. The room was fun and relaxing as expected from 25hours. Staff were upbeat and funny, I felt seen and appreciated. The business of paying nad registering was unfussy.

Miinukset: It would begreat if there were a coffee maker in the room, I needed to leave at 6am and couldn't even have a coffee in the morning. Free water in the room would also be appreciated, most people don't drink enough and that would have been excellent.

Plussat: Well after reclamation we change the room, the second room was nice and cosy, The rooftop was great unfortunately not open for breakfast

Miinukset: First room was not acceptable, and The Breakfast room was to noisy and full