West Valley City hotellia

Plussat: Huge room, very clean, great location (about 13 minutes from USANA Amphitheater), quiet, good breakfast, awesome kitchenette, friendly staff, basically everything was above and beyond my expectations.

Miinukset: Nothing

Miinukset: Shower could not balance. Other than that it was a great room. Comfy bed.

Plussat: The hotel is very nice. Very clean. It is a newer hotel and I’ve stayed in this hotel line before in a different area and that’s why I picked to do so again in this area. Both were excellent stays and will continue to stay at them. The breakfast is a must go.

Plussat: The room was clean

Miinukset: The lobby was trashed the staff ignored us when we spoke to them it was for my girlfriend birthday

Plussat: Having a nice room with a lot of amenities was nice.

Miinukset: Not necessarily the hotel, but I was charged twice and it took a day and a half to fix which was annoying.

Plussat: The staff was friendly and professional upon check in and accommodating to our needs.

Miinukset: Not much to dislike but the shower temperature control was a bit slow to respond. Took a while to get it to the temperature I wanted.

Plussat: Clean and spacious friendly staff

Plussat: Love the breakfast! Love the room set up Great parking Great lobby

Miinukset: The smell of the surrounding area. The fact our room didn't have maid service unless we asked cause it was a weekend. Would've been nice to be told that upon check in. Wish the hot tub and pool temp were warmer.

Plussat: Location room but bed was small

Miinukset: Bed was small poor customer service at checkout

Miinukset: we got room for handicaped people and it didn't work for us... sorry

Plussat: the room's capacity is enough for visitors. that's good.

Miinukset: the staff is ugly. I booked three rooms together online. but when i show my booking information to her, the staff just have two rooms' information. Finally my friends have to live in those two rooms. it's unfriendly.

Plussat: Great

Miinukset: All good

Plussat: Our room was very nice and the breakfast was good.

Plussat: I like the location and the breakfast

Plussat: Hot breakfast!.

Plussat: Room

Miinukset: Breakfast

Plussat: We were visiting family on a busy weekend in Salt Lake. The rooms were comfortable, the pool was pleasant, and the breakfast was very good. And even though it was a very busy weekend in Salt Lake (General Conference) the staff made it feel leisurely.

Plussat: The cleanliness and location of this hotel keeps us coming back. We are never disappointed.

Plussat: Their breakfast was way above average for a freebie. And always fully stocked by friendly people. Airport shuttle 24 hours! Indoor pool and hot tub were great and both heated to good warm temps. Free USA today newspaper. Towels at the pool. Exercise room had about 5 machines. Guest room was plenty large with bathtub/toilet behind a separate door. Across the street from a Cracker Barrel restaurant . 10 restaurants within a two block walk, You can walk (< ten minutes) to the light rail system to get to airport or down town easily and cheaply. Maverick Center 5 minutes max. We walked to a shopping mall (25-30 minutes) which had Pennys, Bed Bath Beyond, Ross's, lots of small stores, bowling alley, movie complex. Costco another few minutes further. If you have never had rolled ice cream, go to Sylvestres, located next to Cafe Silvester mexican food. A real treat.

Plussat: The staff in this hotel were the best that I have encountered. I travel with work and have stayed at several hotels. The customer service at this hotel was simply amazing!!

Miinukset: The one and only issue that I had was that the sheets did not fit the bed very well.

Plussat: Staff was great specially annie

Plussat: Very nice hot breakfast is served with several food options except pancakes or waffles. Rooms were big and beds very comfortable. The hotel is very well located with several food options at walking distance. I will definitely stay there again.

Miinukset: The bad thing was coffee, it is just terrible, it is served from a machine that prepares instant coffee. I didn’t enjoyed it. The breakfast lacked of pancakes or waffles.

Plussat: I am in the process of adopting 4 of my grandchildren; the staff here have made it much easier for me to be able to not only get a GREAT night's sleep, but to be able to handle this move fron LA to UT. My grandchildren just them all...I am still looking for a place to call home, but until I do; THIS location makes a perfect place to call HOME until I am settled. I want to give a BIG thank you, to ALL staff members for going above and beyond for us. You guys are the BEST!!!

Plussat: Reasonably priced and a convenient location for accessing the Salt Lake valley

Miinukset: The elevator was generally slow.

Plussat: Price

Miinukset: My husband been staying there for awhile , and it just keeps getting dirtier and dirtier . Maids won't leave coffee ,

Plussat: I loved the set up of the rooms. We had our own private kitchen fully furnished with all household tools. Loved the separate and private sleeping room.

Plussat: Good breakfast, nice options. Clean buffet area.

Miinukset: Were not given the room we had booked. The hot tub was maybe lukewarm at the most. They were out of towels at the pool and we had to wait 30 more minutes for them to get out of the dryer.

Plussat: Everything else about the staff and property.

Miinukset: I wish their was at least a hot tub area for adults.

Plussat: The staff was extremely kind and friendly.

Miinukset: The room was smaller than I anticipated for a suite, and the cleanliness of the room could have been better.

Plussat: We like the comfortable feeling of the rooms and the location

Miinukset: I ordered a king size bed on booking. Com and was given a queen at the actual property. I later found in small print on the website that bed size is not guaranteed but depends on the hotel. This was disappointing as a queen size bed didn't fit our co-sleeping family needs. I was also very upset when our car keys were stolen and we were left stranded at the hotel. I asked if we could book another night and they said no. They were not sympathetic at all. I tried adding another night through booking. Com but it was not allowed. So I guess we're just going to find another hotel within walking distance because we are suck here until we can get another key made for our car Monday. I don't get why the hotel couldn't just get me another room. So frustrating.

Plussat: The breakfast and the room

Miinukset: The pool was over crowded and not clean. The towels ran out in the pool and the a bunch of kids got in without bracelets

Plussat: The location close to the Trax.

Miinukset: Not many healthy breakfast options. Unsympathetic staff as we got stranded at the hotel for a couple extra days it was very difficult to extend our stay. The chemicals in the pool were beyond overpowering, just bring near the pool burned everyone's eyes. We ordered a king size bed and got suck with a queen which didn't work well for our families needs.

Plussat: Nice facilities, great breakfast and even fed us a bbq dinner

Plussat:  

Miinukset:  

Plussat: friendly staff. location.quiet rooms

Miinukset: no bags in garbage cans, we had to ask, room was dusty, and there was long hairs all over the bathroom that werent ours...eeeewwwww....

Plussat: Breakfast was okay, location & view were great.

Miinukset: Air conditioning unit was way too loud. Could not sleep well.

Plussat: Staff were super nice, and the room was super clean

Miinukset: I didn't like the breakfast option, I was there for 3 days and all days it was the same choices, wish they had more selection

Plussat: Getting our of it!

Miinukset: Filthy!! Dark hair on the floor in bathroom and kitchen, carpet not vacuumed, do they clean at all? We got moved to another room, but not told w/ a smaller bed. Offered to comp a night, but when requested did not reply until call telling us to get out!

Plussat: everything was great, breakfast, pool, room and the staff

Miinukset: overall it’s was an awesome trips but i wish the people knew how to drive

Plussat: Love this hotel. Good area, friendly staff, clean rooms.

Miinukset: No. Everything was great.

Plussat: The location was great! It was only 15-20 mins away from the airport. Stores were close by and Zaxbys was practically in the same parking lot.

Miinukset: The women at the front desk could have been a little more attentive. When I first Arrived, they just continued with their conversation while I stood there looking at them.

Plussat: Property was clean and quiet

Miinukset: The people outside were kinda loud at 3am

Plussat: Kitchenette area with refrigerator for summer travel

Miinukset: Room size doesn't match with what is shown in pictures. The king studio is Very cramped for 3 adults. It's not studio, just a regularly room with a kichennet at door way!! Even today, the picture in my booking history still shows a different room layout which isn't the one we stayed!! After pulling out the sofa bed, it was difficult to move around since the sofa bed extended to the end of King bed, no space left between them! Sofa bed was kind of broken in the middle, very uncomfortable! I had struggled to put on All beddings on it since there's no room between end of sofa bed & en of King bed. Breakfast is normal standard one, setup in a narrow short hallway.

Plussat: Indoor pool and whirlpool

Plussat: Very friendly staff, rooms was spacious and loaded with amenities and super clean. The bed and linens were comfortable and cozy as well. I would highly recommend for any type of stay!

Plussat: How the staff treat you!!

Miinukset: I liked everything.

Plussat: How close the mall was

Miinukset: The first lady asked me my age in a rude manner then charged me AGAIN when I prepaid and now I have to wait for my refund. She then said that "everyone gets charged." The lady at check out was much more nicer.

Plussat: The hot tub was very dirty looking the day we checked in and the next morning they had a sign saying it was out of order. I asked why and they said it looked unsafe so they have to have the maintenance man look at it and that wouldn't be until about 10. We like to hot tub early in the morning so that was a bummer!!

Miinukset: It is a visually pretty Hotel. In the Restaurant the Bartender was friendly and makes good drinks. For breakfast they make fresh omelets to order!!

Plussat: Everythin

Miinukset: Nothing

Plussat: Loved the room this time. The room setup is better then the rooms I usually get at the Embassy. Also like the appetizers at 530 and the breakfast.

Miinukset: I do not like the rolling doors in the bathroom. They are very noisy and I dont particularly care for that style door.

Plussat: Large rooms with separate bedroom. Nice big shower. Great breakfast.

Plussat: Great breakfast and nice room.

Miinukset: No

Plussat: The hotel is very well maintained and it's impeccably clean. The rooms are spacious and overall there are a lot of complimentary offerings, like the breakfast, the Happy Hour, the parking. The people working there are really friendly. I was particularly surprised by the restaurant! Give it a try! Great value for money, beautiful decor and great wine selection.

Miinukset: The breakfast was a bit... monotone. The Happy Hour liquor is pretty cheap - hangover nightmare. I appreciate the free Happy Hour but if you do it, do it right. The couch in the suite was very dated and uncomfortable to sit.

Plussat: The view from my room

Miinukset: The Doors of the bathroom

Plussat: Location, breakfast.

Plussat: The breakfast was very good, with made to order omelets.

Miinukset: Rooms had barn doors throughout, with enough gap for sound and light to escape.

Plussat: Clean, comfortable room.

Miinukset: Good hotel but it's not good as the other Embassy hotels we stayed before. Manager's reception hours are 5:30 - 7:30 pm and it's a joke. Also, the breakfast was so so except for omelette.

Plussat: The breakfast was good. different foods to choose from.

Miinukset: The room was misrepresented by booking.com. in the description of the room during my online booking it said the living area would be partially split with a wet bar. The living area was not partially split and there was no wet bar.

Plussat: Awesome HOT breakfast, nice & modern rooms, microwave & fridge in room, lots of towels, low traffic noise even though it’s right next to the 215. Great pool! Water slide is fun but freezing in the winter. Open every weekend.

Miinukset: The chlorinated water is so strong that your eyes burn just being in the pool area let alone the water. The bathroom/shower room/dressing room floors are so slippery & the showers are freezing!! There’s never any towels so bring your own or drip dr

Plussat: Fun for kids

Miinukset: Creepy location

Plussat: The room was nice and clean breakfast in the morning was good

Miinukset: Their satellite TV was out almost all night it was extremely noisy people up and down the Halls slamming doors kids screaming till about 10:30 11:00 at night. None of the sidewalks and or parking lot was plowed extremely slippery everywhere

Plussat: Grandkids had great time at pool, so did the adults.

Plussat: The room was nice and breakfast was decent.

Plussat: Great pool for kids!

Plussat: The rooms were great, the staff that helped serve breakfast Was very attentive, she was professional, kind, helpful and friendly.

Miinukset: The pool was a joke. lifeguards were out side of the pool on their phones. The pool had brown stuff on the bottom. There was an altercation with a man and a woman where the man threatened and smacked her. Hotel staff were notified and nothing was done.

Plussat: Everything else

Miinukset: Check out should be the same time as your arrival..

Plussat: Water park and room quality.

Miinukset: Housekeeping taping on our door with a key at 8:30am on a Sunday morning. Check out was 11:00am.

Plussat: Bathroom was top notch.

Miinukset: Free water...we don’t drink coffee. Cookies!

Plussat: The weight room was open 24 hours

Miinukset: I stayed three nights in three different rooms first room sheets had blood stain on them the next two night were ok the neighborhood is another thing not a very safe area but great for the price

Plussat: Location and beds were comfy

Miinukset: Jennifer was extremely rude and standoffish when we checked in. Did not explain anything. Just handed me a paper. Didn’t say one work. I asked her if I’m supposed to fill it out and she said yes. That’s it and just handed us the keys. Didn’t explain how to get to our room. Horrible customer service. Even after my stay over the phone she was rude. The manager is really nice tho

Plussat: The location of the hotel and the actual hotel it’s very comfortable and clean

Miinukset: There was a worker the second day we were there and she was sooo rude and not helpful whatsoever!

Plussat: hot tub

Miinukset: lighting in the room - couldn't close curtains to keep out sunlight, but not enough lights inside when it was dark out

Plussat: Check in was quick...Rooms as always clean,stocked,Bed was hella Comfy the Couch caswell was just right.Bathroom clean lots of towels etc...And the view mountains full of snow just perfect....Thanks to the cafeteria lady she hooked it up even though I was late... Check out Ladies always a pleasure to see em and deal with them.

Miinukset: The check in process..they got some new policy and the amount of deposit required only certain cards as payment etc etc... but not a problem.for me

Plussat: Late checkout allowed

Plussat: Cracker Barrel on one side and Applebee’s on the other.

Plussat: Nice selection of TV channels, comfortable bed.

Miinukset: Very slow elevator

Plussat: Convenient and close to everything we wanted to do

Plussat: The staff were all very friendly. Lots of restaurants within walking distance.

Miinukset: It's a little difficult to find.

Plussat: Nothing

Miinukset: Extremely filthy

Plussat: Bed was very comfortable. Staff was amazing.

Miinukset: Could use new pillows. Even the firm pillows were in need of rehab.

Plussat: Nothing

Miinukset: Pool area awful dirty room dirty thoughts of bed bugs all night. Breakfast so gross

Plussat: Everything else

Miinukset: The area

Plussat: Everything

Miinukset: I didn't get what i wanted before I checked in

Plussat: The room was very comfortable and roomy. With an array of restaurants walking distance.

Miinukset: Traffic is a little hectic in some areas.

Plussat: Had plenty of space in the room

Miinukset: Was load . And didn't get much sleep. S8nk was dirty.

Plussat: Terrible

Miinukset: Customer service

Plussat: N/A

Miinukset: Management was rude and fake and super argumentative. In this case the customer was not right. He was humiliated and belittled in front of others. I didn't care for the way I was treated.

Plussat: Bed was amazing! Very clean room. blackout curtains, fridge, microwave n coffee pot. Staff check in was very polite

Miinukset: Housekeeping came by 3 times by 1030 and checkout is at 12. I told them at 8 am we are sleeping and checkout was at 12. We had stayed for New Year's Eve ...we where tired and where looking forward to sleeping in .. That didn't not happen, after the third time we where woke we gave up and left

Plussat: Great people good house keeping

Miinukset: Snow in parking lot

Plussat: I did NOT like anything!!

Miinukset: room was dirty, garbage left behind and under beds, walls, curtains, towels were filthy. Shower was broke. I had asked for a suit and was not given one. Was given just a standard two bedroom that for --- that I paid, could of gotten better for cheaper

Plussat: The yogurt was good front desk was friendly

Miinukset: The food was gross , the eggs were horrible the bacon was paper thin no good and the potatoes”hash browns “tested like they were boiled., there wasn’t enough tables to sit with my kids. And the server was in her own world talking on her phone via head set and was dress professionally. The bed was very hard not comfortable , hot tub was out of order

Plussat: Room was nice

Miinukset: They couldn’t find my reservation so I had to pay twice the amount

Plussat: The jets in the spa.

Miinukset: Thought it had two beds. But was a single.

Plussat: Location was okay. Room was clean. Staff was helpful.

Miinukset: We required either a first floor room, or an elevator, if the room was on another level. The hotel HAS NO ELEVATOR. My knees hurt severely climbing and descending the stairs, because they had not accommodated my requirement.

Plussat: Ez access to room

Miinukset: Cleanliness was less than expected

Plussat: Good breakfast, good coffee, clean, BK bar next door

Miinukset: Very rude man working there. Incredibly unfriendly and not helpful at all. He was there mainly At night

Plussat: The friendly staff

Miinukset: The parking

Plussat: Location

Miinukset: Smells very bad

Plussat: location

Miinukset: Lots of noise, other guests screaming and talking badly and the hotel employees did nothing. I could not sleep or rest.

Plussat: Clean

Miinukset: Bed were too hard. Hurt my back

Plussat: Service was excellent breakfast was good, good parking, and the beds were nice and comfortable

Plussat: Very friendly staff.

Miinukset: I don't think the carpets have ever been deep cleaned. The room was dingy and not very clean. Our room smelled so bad I had to call the front desk to ask for air freshener. Hard to sleep with the stench.

Plussat: Staff was polite . Stayed in room 200

Miinukset: Room smelled like sewage smell and they sprayed some sweet smelling Spray to cover it up that made it worse.carpet dirty, shower head broken and spraying on the ceiling. Homeless people all around the parking lot And near the entrance to the hotel.

Plussat: Room was clean and spacious.

Miinukset: I did have a problem with the refrigerator in my room. It was always making a loud clicking noise when it turned on or off.

Plussat: The front desk service was great.

Miinukset: No soundproofing could hear the neighbor and his neighbors TV clearly. Toilet does not flush 8 of 10 tries. Reeks of smoking (non smoking room.) bathroom so small that it doesn't even have a door. Faucet can fill a cup of water faster than the shower head

Miinukset: Inside the room, It Smells like nursing home! Used up bedsheets .

Miinukset: I didn't realize that they didn't have an ice machine. probably won't stay there again because of that.

Plussat: Nothing

Miinukset: No towels, oh two hand towels that was awesome. The thunder and lightening set alarms off for 2 hrs, woke and scared my grandson. I called desk to see what was happening guy was like rude, I asked for towels and none...top it off car was hit in parking lot last night and ladies at desk didn't care

Plussat: The room was quite and right one the first floor by the door so east to go in and outside ha

Plussat: The staff was very helpful!

Miinukset: Rooms not always cleaned thoroughtly.

Plussat: The staff was nice

Miinukset: How filthy it was

Plussat: The staff was very friendly

Miinukset: The room wasn't clean, especially the bathroom. Hairs in the tub and on the sink counter. Sticky entry floor.

Plussat: The staff. They were very friendly.

Miinukset: The beds were terribly uncomfortable. We all did not get a good night's rest.

Plussat: I really enjoyed staying there 4 a week. Nick & Isabella and the othe young lady ( forgot her name ) were Awesome. I recommend this place to my fellow Truck drivers. Good job Guys.

Miinukset: Mybe better Breakfast..with Eggs

Plussat: The location was great.

Miinukset: My room was very dirty. My main complain was the bathroom door was filthy! I think it even had blood on it! The shower curtain was disgusting! over all I don't think the bathroom was cleaned since previous guests!

Miinukset: The bathroom was dirty.

Plussat: Front desk staff were wonderful to work with.

Miinukset: Dirty washcloth left in shower from previous occupant. When showering if the head wasn't directed toward the shower wall it went onto the floor and the head itself was weak and didn't work acceptably. Had to rinse hair under tub faucet.

Plussat: the price

Miinukset: there is no curtains just blinds and the West side was bad with the sun

Plussat: A very comfortable n safe place to stay with my son

Plussat: Nothin when I got there they told me all rooms were occupied but I thought that's why I booked it in first so I had to look for another hotel in the snow

Plussat: The staff was very friendly and value they accept animals

Miinukset: my room was dirty, elevator was down a couple of times amd i stayed in the 4th floor. was charged for pets which i thought it was included in what i had paid already..

Plussat: I think your hotel needs some tender loving care and some upgrades. I did not feel that it was clean. perhaps some painting, etc., might help. i guess I was not fully acquainted with an extended stay facility. i am used to at least some kleenex, some sample lotion, hair care etc. I think you should tell your guests that you do not supply things other than towels and toilet paper. it was a good think I asked about one thing before arriving, and i did bring some utensils and some dishes to use for my food. i enjoyed the fridge. Your tub/shower is a little dangerous for older people. i did not feel safe stepping in and out without something to hold on to. my TV did not work. I am sorry to say that i would not recommend your facility to any of my friends. Your staff was okay. I just did not feel clean in using what you provided. sorry!!!

Miinukset: I think i explained enough above.

Miinukset: Staff was very rude. Not professional at all.

Miinukset: There was no shampoos

Plussat: the price was reasonable and I’m a member of Choice Hotels but didn’t get my points or discount for this stay.

Miinukset: I didn’t like the location and I sure didn’t like that this Hotel catered to homeless people. We saw first hand a lady and her kids being moved from a homeless shelter to this location. My comfort in the facility went way down!

Plussat: Good location.

Miinukset: The entire facility was generally in dis-repair and dirty. There was no daily room cleaning. One bar of soap was provided but no shampoo.