Grouse Mountain Lodge

Location and the cosy Lobby.

Our sinks were blocked the water did not drain. Took a few hours to fix. The room was exceptionally POORLY LIT. Need more light fixtures! Was hard to see my things on the table. The maids clanged all the doors early mornings by putting dead bolt on, then letting door swing shut and double bang! They did that with all rooms they were cleaning I could not have a sleep in! They need to use a simple door wedge, and close doors quietly! The room was noisy, could hear next door plainly. The room was noisy, overhead stomping on our bedroom ceiling, from 6.30 am to 8 am. Could not sleep again! Some of the restaurant staff seemed undertrained. He Left a messy spill on our table whilst we ate! We mentioned it, BUT he just shrugged and said someone would do it later! The female restaurant staff were fine. Food was okay.

That we were left stranded downtown after a night out . We called front desk and kept being told that the shuttle driver was at the airport. We had to walk home, @ 1:30am

Front Desk staff understood problem with room and found us another unit.

Room had so many stains on carpet room felt dirty. Bathroom fan broken and made huge racket when turned on. Hotel needs major updating. L