Wuxi hotellia

Plussat: Stuff very helpfull

Miinukset: Breakfast not good

Plussat: Hotel facilities, location.

Plussat: Closet was great

Miinukset: For a five star Hotel, shutting down the AC during the early Fall is unwise.

Plussat: location and comfort is perfect

Miinukset: western breakfast leaves a lot to be desired but if you just do juice, fruit, rolls and yogurt it's fine.

Plussat: Second time in 2years staying at Nikko Hotel Wuxi. Great location, comfortable beds, good breakfast. Thumbs up for hotel staff service.

Plussat: Big breakfast selection menu. Nice and practical rooms. Great location

Plussat: I like the staff there, especially Mr. Jiang wenbing, who helped us a lot.

Miinukset: The breakfast is so bad, the quality is the worst I had experienced among all 5-star hotels I ever stayed. They claimed that the breakfast time is from 6 to 10. However, when I arrived at the breakfast hall at 9am, more than half of the pots and plates were empty. When I pointed the employ bowl and asked for the dishes, the staff told me no food would be added, and they are ready to close. If I hadn't travelled with elderly relatives, I would have changed hotel immediately. They have low quality and few choices of foods comparing to all the other 5-star hotels. In addition, don't believe the picture of the pool you see online. You will be so disappointed when you see it.

Miinukset: Tried to exchange US dolars to RMB. Would only accept 50 and 100 denomination- I had 20’s. Just said it was Hotel policy.

Plussat: The rooms were spacious and the duvet was nice and thin - not like the normal hotel duvets that transforms the bed into a sauna. The hotel is opposite a lovely touristy street with bars, restaurants and a safe area to go for a walk.

Plussat: Good service

Miinukset: The beautiful hotel with the beautiful views

Plussat: Everything

Miinukset: Nothing

Plussat: Staff were helpful The food in the buffet restaurant was very nice and great value for money. For a 5***** hotel the building maintenance needs to be improved Cracking plaster on the balcony and a little of the decor was grubby. A 4**** hotel that would be acceptable. Hotel porters were excellent as was reception. I will be staying at juna hubin hotel when I visit wuxi again

Miinukset: The grounds were excellent

Plussat: Very nice view. The breakfast is good for the money. Room is clean and spacious.

Plussat: The location is rather convenient, for it is opposite of the park. The staff are very professional and customer oriented

Plussat: The room was very clean, but a little small. It was a pity we didn't get the lake view, but I guess it's because we didn't request it early enough. The staff were friendly, greeting us in the hallways. The gym is 24 hours and the equipment looks pretty new! They offer quite a wide selection of food for their breakfast. The hotel is located right by Lihu and very near the other attractions.

Miinukset: There aren't many small eateries in walking distance. However, you could easily eat in the city before coming back to the hotel.

Plussat: It's very clean and the staff is friendly and helpful. Great lounge in the lobby.

Miinukset: Beds are hard as a rock as is typical in hotels that cater mostly to Chinese guests. Tossed and turned all night and woke up with a sore back and shoulder. I don't get why the Chinese want those rock hard beds??? Also make sure you get to the included breakfast buffet early when it's hot otherwise you'll have cold waky waky eggs and baky. I'd forego the breakfast altogether and go across the street to Maner Coffee shop where the food is better! Wifi was passable and Google is blocked along with anything associated with the NY Times.

Miinukset: Reception staff could not speak English. It was very difficult to communicate for any information, billing etc.

Plussat: Location very near to the railway station.

Miinukset: No body could be able to speak English. No varaiety in breakfast especially for foreiners.

Plussat: Not far from Yuantouzhu and Li Yuan, very good size room, good facilities, a nice cafe and a 24 hours convenient store in adjacent building, helpful staff.

Miinukset: No Metro and nearby public transport.

Miinukset: Especially the man who in charge for taxi calling he do every thing on he can to find a the best solution to my questions and destinations, I would like to say thank you to him his name is Eric

Plussat: Staff service excellent

Miinukset: No good food near

Plussat: Clean, quiet and friendly staff.

Plussat: Spacious room.

Miinukset: The cleaning staff was not very responsive.

Plussat: It is well maintained property

Miinukset: Staff don’t understand English . It need to be improved.

Plussat: Excellent price/quality for the King size bedroom

Plussat: The Room comfort and bed were top class

Miinukset: In the room the bathtub shower spray could not be activated. Less than minimalist lobby bar. Sport Bar staff too formal and following a robotic set of procedures. Do not seem to be interested in visitor's needs

Plussat: The service was great.

Plussat: Hotel staff are very friendly, especially at club lounge.

Plussat: Everything was just perfect

Plussat: Staff went The extra mile to try to call the airline lost & found department all day as I had left something behind on the plane.

Miinukset: The bed was a little uncomfortable

Plussat: Food is great. Love the yunton mian.

Plussat: Good location 10 minutes from train station ,, malls around good staff good cooperation clean rooms

Miinukset: The breakfast and food in general was with little variety specially for vegetarians and people from Middle East

Plussat: Gym, loudspeaker, shower, views, bath tube, breakfast, no noise at all

Miinukset: More English speaking staff.

Plussat: Near train station and near a mall

Miinukset: NA. WiFi seem not always that strong

Plussat: Room Price Good

Miinukset: Brwakfast Exlude

Plussat: The gym, the staff, the breakfast, the bed, the Bose speaker in the room, the views, the big open spaces, the restaurants on site.

Miinukset: Cannot think of anything.

Plussat: Nice bed

Miinukset: It took literally 3 hours to get the temperature down from 23 to 22 degrees. I wanted it at 21 degrees, but it never got down to that. The fan speed on the air-conditioner does not work and the A/C hardly works, as evidenced that it was nearly impossible to lower the temperature. You cannot even crack the windows, let alone open them, if you wanted a nice breeze or outside air. For some reason, Hyatt and most of the major chains continue to use the very inconvenient and wasteful plastic bottles for shampoo and gel. That means thousands, if not millions, of those little non-biodegradable bottles are being put into the ocean every day from this one hotel chain. I noticed they do not recycling either. It would so much better to have dispensers for gel and shampoo in the shower. These large chains should try to reduce waster wherever possible, not generate it.

Plussat: Location

Miinukset: Price much lower than than the reak cost

Plussat: Swiming pool, room facility, location, view

Miinukset: The best hotel in Wuxi with the best location. Will come back again soon.

Miinukset: Check in desk not well trained and slow but still friendly!

Plussat: Central location, great staff and excellent service. Lounge was nice and staff there were helpful and attentive. Great views from the floor to ceiling windows.

Miinukset: Too many floors to remember. Coffee house in 64th. Club lounge on 63rd. Room on 58th. Reception on 43rd. Swimming pool on 10th. Two different set of lifts. Can be confusing.

Plussat: Nice room. Upgraded to executive floor on 35/F.

Miinukset: Lots of minor problems in the room. One of the electric socket doesn’t work. The Japanese toilet seat was not up to the standard. Some functions did not perform well. The LG tv was very strange, many channels has no or very low voice, some are normal. TV signal was bad. The WIFI signal was very very slow. This is the worst intercontinental I have ever had.

Plussat: Great facility. A good variety for buffet bfast. Staff are polite and helpful. ICafe staff made sure to always give me my favorite egg tart every morning! Jackson and Bella at the concierge are extremely helpful specially in assisting me order at NBA online. They made sure my package will be delivered before I flew back home. Great customer service

Miinukset: Nothing!

Plussat: The staff were great, firendly and helpful

Miinukset: For a 5 star hotel the internet connection was very poor and frustrating to use

Plussat: Well trained employees

Miinukset: I still can hear the noise (TV) at the mid-night from the next door.

Plussat: Beautiful hotel, large rooms with lovely decor, large bathroom with bath and shower. Large choice of breakfast, both Chinese and Western. Concierge service very good organised a taxi to take us to Buddha at a very reasonable price.

Miinukset: Bar staff could perhaps benefit from some training as they were unable to make some of the cocktails on their menu.

Plussat: The room was very spacious and is right next to a metro station and a couple of shopping facilities. The hotel is right in front of a park/recreational area, which was quite pleasant.

Miinukset: The wifi was a bit slow, especially around 10-11pm.

Plussat: Everything you would expect from a 5 star hotel. Very good breakfast. Lovely room. Polite staff who spoke a good level of English. Nice swimming pool

Miinukset: No complaints. but the sauna and steam room could do with a bit of updating.

Plussat: it was very comfortable...nice crews

Plussat: Amazing stay in a Club Room. Club Intercontinental Lounge was out of this world. Very professional staff who invited me to make my own sushis during Happy Hour

Miinukset: Very hard to find anything negative about the hotel. Intercontinental is raising to its majestic expectations.

Plussat: The room was very nice, wide and comfortable. Breakfast with many options, super good. But the best about this hotel is the Japanese restaurant, specially OLIVER, the cook: totally recommended!

Plussat: Supplied tooth paste and a tooth brush. Shower gel and shampoo too.

Miinukset: N/A I was very happy with everything

Plussat: Clean room, cleaned every day. Towels changed every day. Window was dirty when we arrived but couple days later all windows of hotel were washed. Staff was very helpfull, even they couldn't speak english (they used mobile translator). Air condition worked well. Bedroom was quit big. Big river with beatifull walking street just beside the hotel.

Miinukset: Toilet was small, (but big enough for us).Location is little bit far a way from downtown. However it was just 1 km to closest metro and shopping mal and there are busses anyway running near the hotel.

Plussat: The room was clean and cosy. Good shower. The elevator was a bonus.

Miinukset: Breakfast was Chinese only and not worth paying for. Location was far from shops and the Metro.

Plussat: Nothing

Miinukset: Noisy, Dirty, Smokers, expensive, uncomfortable

Plussat: nothing surrounding the hotel

Miinukset: room is old and faraway from other.

Plussat: The bed was very comfortable and the room spacious.

Miinukset: Would have liked an english channel (film or news)

Plussat: It will be more nice if the staffs can speak English language

Plussat: quiet and serene

Miinukset: no ATM within 100

Plussat: Location is good

Miinukset: Facility is good

Plussat: Bed is comfortable

Miinukset: Breakfast is not replenished after 9:30 am for eg, buns, dumplings, tarts, porridge, etc. even Dinner buffet has limited selection.

Plussat: They upgraded us to a suite. I did not want to leave the next morning. It was amazing.

Miinukset: Stay was too short. Not their fault, it was mine.

Plussat: Location was very useful near to the bullet train station

Miinukset: Cold cooked food on buffet. This should be covered and kept hot.

Plussat: Mrt station and mall are nearby.

Plussat: The staff was excellent very attentive and very helpful. The room was ergonomically sound and the bed is just great, very comfortable. The hotel has an excellent gym and swimming pool. It also have a smokeless bar which is great.

Miinukset: The location is the biggest drawback of this hotel. It is located in what it looks like a rundown neighborhood. Outside the hotel property is chaotic and a bit dirty. Breakfast is just ok, there is not sufficient selection for western customers. I think the hotel could do better to improve this.

Plussat: Big and comfy bed, staff very responsive, the carpet in my room were super clean, definitely a five-star. As a frequent traveler I am a severe critic of bathroom conditions, however this hotel exceeded my expectation, very good shower facilities with high water pressure, smooth drain. Would stay here again next time I visit Wuxi!

Plussat: breakfast was as expected and the pool was reasonable but a little broken.

Miinukset: added 250rmb to the price on booking fro no reason. when i asked about it they said plus 16% tax and service charge - but that didnt work out for a one night stay! when asked again they ignored the question and repeated the point above. I was in a hurry so had to pay to leave. very poor service at check in too - asked the same questions several times about my room choice. not sure what they are doing but the front desk needs training.

Plussat: Location was good, Room was a good size and the Staff were trying hard in most cases.

Miinukset: Breakfast was unbelievably bad, the room we got was not the room that we booked online and I felt that we had been shafted. As we could not converse well in Chinese, I also felt it would be a waste of time questioning why we got the room we ended up with as anything difficult made my English hard for them to understand.

Plussat: The location is within walking distance to subway which leads to train station and near buses that take you to major tourist spots.

Miinukset: Paper cups for drinking .

Miinukset: Breakfast

Plussat: Hotel staff very friendly, helpful and efficient. Hotel is 5 min. walk to subway.

Miinukset: Booking.com cannot locate the route to hotel correctly. The location is incorrect, the routing wrong. The hotel is exactly opposite to babaiban department store, on the other side of Chung Shan road. This is the second time booking.com cannot show the location.

Plussat: Location is very good. Can go to many places via the readily available public transport.

Miinukset: The room is not sound proof. 4am I were waken up by the transport outside.

Plussat: Staff friendly and convience to go around the places

Miinukset: Toilet a bit of smell

Plussat: Rooms well maintained ad equiped, house keeping done each day

Miinukset: Word of caution for non-smokers: smoking is allowed in rooms. Sound proofing in the room wasn't that good but bearable

Plussat: Great hot water and water pressure in the shower. I do wish there was a bath tub to was the children but we made do with the shower!