Hotel St. Gotthard

There are only 2 guys one from Sri Lanka and other too is a black guy who have morning shift who carry your luggage to the room.. They are so very helpful whereas others are just at another level of service..

I have been saying at this property since last 6 years and have been consistently seeing a downfall in their services from the reception to the person taking your luggage in the room.. Infact this too it was absolutely horrible experience. We checked in at 9 pm on the 16th Jan 2020. The person who carried our luggage whose a English guy was demanding money from me for bringing the luggage in my room and I refused upon whihc he slamed our door while going out.. I complained to the reception and they didn't even tell him anything.. Can you believe just nothing so I find the entire evening staff involved in such practices... I just couldnt imagine as to how bad they have become. Needless to mention thisnwas my last stay and I will never ever return to this place.. It's my request to please avoid this hotel at any cost though i have been staying here for past 7 years contibously...

Don’t stay here

The location is fantastic. Right by the train station and central to everything you want to do.

The staff are rude, unapologetic, and unsympathetic. The beds are none standard so a queen bed is two smaller ones next to each other. They must have used some cardboard to connect two smaller mattresses because the bed was so uncomfortable I slept 0 hours the first night. They will tell you they are out of mattress toppers. If you keep asking they will bring you a tinny one that doesn’t fit the mattress but it’s the best they can do... They give you two single bnlankets for your queen bed. These things are so small that I couldn’t sleep with them. Nothing more romantic than sharing a queen bed but your partner is shivering under her own tinny blanket. When we asked for a queen blanket, we were told the hotel is fully booked and they don’t have any more... so they don’t stock enough bedding for all their beds... Anyways I could tell you how my complaints lead to a duvet less blanket from the storage room that was so yellow and dirty and still not queen sized but I will skip that story... DONT pay for the breakfast. Just ask to take a look before you commit. Mush of eggs were watery and the cheese and meat looked like they had been sitting out for days (8am). I have no idea how they get away with this overpriced breakfast. So atmosphere sucks, food is bad, comfort is horrid, and the staff never asked if I needed anything or apologized for selling a queen room with amenities of a single room.