St Gotthard Hotel

Don’t stay here

The location is fantastic. Right by the train station and central to everything you want to do.

The staff are rude, unapologetic, and unsympathetic. The beds are none standard so a queen bed is two smaller ones next to each other. They must have used some cardboard to connect two smaller mattresses because the bed was so uncomfortable I slept 0 hours the first night. They will tell you they are out of mattress toppers. If you keep asking they will bring you a tinny one that doesn’t fit the mattress but it’s the best they can do... They give you two single bnlankets for your queen bed. These things are so small that I couldn’t sleep with them. Nothing more romantic than sharing a queen bed but your partner is shivering under her own tinny blanket. When we asked for a queen blanket, we were told the hotel is fully booked and they don’t have any more... so they don’t stock enough bedding for all their beds... Anyways I could tell you how my complaints lead to a duvet less blanket from the storage room that was so yellow and dirty and still not queen sized but I will skip that story... DONT pay for the breakfast. Just ask to take a look before you commit. Mush of eggs were watery and the cheese and meat looked like they had been sitting out for days (8am). I have no idea how they get away with this overpriced breakfast. So atmosphere sucks, food is bad, comfort is horrid, and the staff never asked if I needed anything or apologized for selling a queen room with amenities of a single room.

Very good location. Very easy to move around to important places in Zurich. Good for shopping also.

I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.

Location. Location Location...... I would recommend this hotel just for its location.

they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.

Large, fully appointed rooms near the train station. Also, near close to major shopping.

Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.