Tropen Hotel Amsterdam

The first night we arrive at the hotel around 11:30 p.m. and after waiting for 5 rooms to be assigned, they inform us that there was an overbooking (room reserved 3 months before) they have to look for availability and transfer us to another hotel. The receptionist who informs us, in a rather unpleasant way tells us that if we want to make a complaint we must do it at another time because he is hired externally and not by the hotel. As compensation, we were offer free breakfast for the entire stay. But this was not all, another night, when we arrived the elevators were not working. When we asked about the emergency stairs (again the same rude receptionist) we find that it cannot be accessed because the door is locked with a key that he didn´t have. After waiting a while for another security person (again, hired externally) to come with a key to be able to go up, we start the climb together with a group of 10 other guests and verify that it is not possible to access the rooms since the stairs are external and just give access to terraces on each floor, but in not to rooms. We go back down to reception, but ... again! The door has closed. It can only be opened from outside and the key is held by the security officer, so we are locked with him on the emergency stairs. After 10 minutes waiting for them to look for a new key, we go back to the hall where the elevators are still not working and we were not informed at any time what happens and how they plan to solve it. After a final wait of more 1h and 30 they manage to fix it. Of course, the receptionist tells us that if we want to make a complaint, we must make it the next day, since he does not work for the hotel. The answer the next day was: " those things happens." I doubt it is even legal not to have an accessible emergency stairs.