Urban By Balladins Annecy / Cran-Gevrier

Nothing

The hotel was filthy!!! As we entered the hotel through the garage the carpets and walls were filthy, this continued in our room. The curtains were hanging off, we had damp on the walls, the plaster was crumbling. We had a balcony which was disgusting, it was dirty and in a very poor state of repair. It looked nothing like the photos on the website, the photos were very misleading. In short, the place was disgusting.

The family room we had was not only old and unattractive but really badly overpriced. The room highly needs a complete refurbishment and brought to a minimum standard of comfort.

Beds was good, room was big enough for three. The room had a balcony, a teapot, tea bags and some biscuits. Lots of sockets everywhere, enough lights. Lots of towels, shower caps.

General: - toilet smells of urin; - the door to the toilet opens inwards and it's hard to get in; Restricted: It was said on booking site that we have to pay upon arrival. But at the day of our check in I woke up and saw that my booking is canceled by hotel. Lately i've discovered that they tried to charge me and as I didn't have right amount of money they've just cancelled my booking. Usually if there is such situation customer have at least 24 hours to make things right, but this hotel cancelled instantly. And, as I was saying, it was said that we pay upon our arrival. So, imagine in what situation i'm turned up: my trip to annecy is in 2 hours and the booking in this town is cancelled. I've decided to rebook, because although the price was more expensive than i've booked the first time, still it was the cheapiest in my situation. But i'm very dissapointed.