Loncera Resort & Spa Hotel

Big Aquapark. Nice beach located on a bay. Kids oriented.

* Staying with family for 7 nights paid in advance, we faced Very rude and unacceptable approach by the manager Mustafa Guzaslan and the shift leader Cornella Gugler while checking out. Although we waited for one hour in the lobby, and when our airport taxi arrived and was waiting for us, and we were urged to move to avoid delays. Our 2 years old child went missing while discussing the issue with a careless front office staff. Our luggage was locked in a room and not handed back to us, the prior mentioned two staffs claimed that the crib mattress was missing (which was never installed in our room). Finally I paid 150TL around 27$, delayed 45 min, very stressed and angry of the encounter. No way to take a mattress, check your cctv, you should respect your customers when I said it was not there, you cannot cover staff mistake by charging your customer with negligible amount comparing to all what was paid. * Far from city center.

Large shower box and balcony

We reserved in this hotel for the aqua slides (it showed that it will be open in april) but at the time it was closed and they said they will open it 15th of april, they charge for the safe despite its in room discription, they change the towels 3 times a week only !, food was terrible and not tasty at all we preferred to go back and forth 30 mnts to alanya to eat everyday,turkish bath is not functional and the jacuzzi was freezing, spa receptionest is very rude, no activities at all in the hotel in April despite there was hot and sunny days