Avsallar hotellia

Plussat: location is on the beach

Miinukset: the staff hit my car in their parking and they keep it secret

Plussat: The beach was amazing and staff were very friendly and helpful, especially Rasima and Faruk.

Miinukset: The transport arrangements from the airport to the hotel.

Plussat: Area is very nice, private beach, nice pool, plenty of activities: beach voley, gun shot, aqua gym, games on the beach, live music in the evenings; food was also good.

Miinukset: Far away from the Antalya airport (around 2h driving) so you need to book transfer; - some personell in reception is rude and they don’t speak English at all (except the guy that received us and assisted with check in that was excellent);

Plussat: I really like the whole hotel and enjoyed every day of my vacation. It’s not easy to thank every person who works here, I can’t remember all names, but I want to notice some persons. First of all, I want to thank Miss Dasha Kostrova from gest relations. She helps us with all our problems and questions, she’s so kind and opened person! I want to thank out A Block Restaurant ChefMr Mehmet , he is always very polite and attentive. And, of course, our constant officiant - Mr Mehmet Arsay. I even can’t imagine how he can make everything in time: carry out his work and being so attentive, kind, full of humour and love to kids. He always helps me with baby carriage, with plates and table. Special thanks for the whole animation team of your hotel and their Manager, Mr Hugo Chigvinadze, very intelligent, opened and artistic person. I can imagine how hard to work all the day with people with smile and entertain (‘cause I have 2 kids), but my whole family has always been surrounded by care and help. And young man who works in place where we change towels, Mr Izzy. He is always so polite, his smile is always kind, my girls love him so much. Each of persons I noticed make my every day brighter, easier and more comfortable. Every good thing, kind smile or kind word - it’s all about happiness for me and my family. About the whole hotel I have to say more. I came to Turkey many times to different hotels, but only here I understood what does it mean “family hotel”. Almost every your employee is so king for children, they remembered my elder daughter in one day, they really love my little one, always play with her, smile. I really appreciate the kindness of your country and of Turkish people, I feel it every day in your hotel. It is expressed in everything: in feeling of safety, in cleanliness, in comfort in every place in hotel, in tasty and different food, interesting entertainments during the whole day.

Plussat: The beach was great and so was the pool food was delicious and in a good area

Miinukset: The rooms are dated and not nice at all

Plussat: Everything

Miinukset: Food could be better

Plussat: Nice area,and good food,professional team, you feel very relaxing,we will back to gold island beach,next year

Miinukset: Not much,

Plussat: hyviä aamiaisia ravintolassa.

Miinukset: Saatu viereiseltä huoneesta kunnon häiriötä joka kesti 5 yötä. Soitettu vastaanottoon ja puhuttu myös päivällä henkilökunnan kanssa asiasta. EI TULLUT RATKAISUJA EIKÄ SUOSTUNUT VAIHDA HUONETTA.

Plussat: I am almost lacking words how to describe how amazing it was! We did this trip for our 2nd wedding anniversary, and everything, from the first moment was so perfect, so relaxing, so romantic, so amazing food. We had not known before that there is even included a special wedding anniversary package for free in this hotel, so we received a beautiul package with fruits and wine and a dinner in the a la carte Restaurant. We can say it was the best and most romantic and relaxing place we ever have been. All the staff was so kind and friendly. Especially on our last day, a waiter, Metin cared very much to make our last dinner in the hotel as beautiful as possible. Thank you! We will definitely come back and recommend you!

Plussat: The room brushes, the cleanness, the staff & every thing you need is around.

Miinukset: The beach, the crowdedness, the internet surface & the food.

Plussat: staff, cleanliness and drinks

Miinukset: elevators are not enough, sea side is not sand, bottom of the sea is rocky

Plussat: all

Miinukset: nothing

Plussat: Paljon eri ruokavaihtoehtoja, 2 ranta-aluetta, vesiliukumäet ja altaat hyviä, siisteys hotellialueella.

Miinukset: Sängyt olivat kovat, palvelu ilmeetöntä. Palvelu oli ihan ok, mutta melko vakavaa. Palvelun ensimmäinen kieli oli venäjä (emme osanneet), eivätkä monet asiakastehtävissä (esim. tarjoilijat) olevat puhuneet englantia/saksaa.

Plussat: Friendly staff, 24/7 availability of food and drinks. Very kids friendly.

Plussat: Waterpark was great, lot of pools, but the policy by the pool is so wrong that you can book your place by the pool for the day with putting your towel there in the morning even if you are not coming to the pool at all and no one can use the chair because there is someones towel on it. Pictures on booking.com are nice. Food in restaurants was rich and good :)

Miinukset: Staff was not smiling, very arrogant and the answers were given in manner: WE DO NOT CARE ABOUT YOU! Place was overcrowded and that could be the reason but in that case hire more staff so your people can have more rest and look fresh and smile. Internet in the room was not working at all. I needed to go there 6 times to ask can be something done: the answer was, in the hall and hallway it is working. Pool chair booking system is very disappointing. Place itself was very noizy. Staff who was cleaning the rooms did not go to these rooms first where was a sign CLEAN MY ROOM, so this was ignored and when I was asking them to take these rooms first, it turned out they do not speak english and could not understand any language except Turkish

Plussat: Pools, kids' playground, a zoo, entertainment. Food was good.

Miinukset: No air conditioning in the hotel except in your room and the first two floors, it was really hot in the elevators and hallways. Really random elevators, you never knew if they were going to go up or down next, usually not the way you needed, also they didn't react to hand movement to stop doors from closing, one of my kids almost got squeezed by the doors, had to force it to stay open with my whole body.

Plussat: Ruoat erinomaisia, jokaiselle jotakin. Huoneet hyvin siivottu.

Miinukset: Osalla henkilökuntaa oli huono englanninkielen taito, sängyt olivat kovat ja tyynyt liian korkeita.

Plussat: Everything was nice Good restaurants Pools Sea

Miinukset: Wifi no good

Plussat: Big Aquapark. Nice beach located on a bay. Kids oriented.

Miinukset: * Staying with family for 7 nights paid in advance, we faced Very rude and unacceptable approach by the manager Mustafa Guzaslan and the shift leader Cornella Gugler while checking out. Although we waited for one hour in the lobby, and when our airport taxi arrived and was waiting for us, and we were urged to move to avoid delays. Our 2 years old child went missing while discussing the issue with a careless front office staff. Our luggage was locked in a room and not handed back to us, the prior mentioned two staffs claimed that the crib mattress was missing (which was never installed in our room). Finally I paid 150TL around 27$, delayed 45 min, very stressed and angry of the encounter. No way to take a mattress, check your cctv, you should respect your customers when I said it was not there, you cannot cover staff mistake by charging your customer with negligible amount comparing to all what was paid. * Far from city center.

Plussat: Location is good. Great facilities. Big clean territory.

Miinukset: No much fruits in buffet. Cheap alcohol. Uncomfortable pillows. Lots of people in buffet for dinner. Dinner starts late 7pm. Moda jewellery shop on Floor-1 can't be trusted, no prices on jewelry and they tell you the price according how wealthy you are (what country you came from). The hotel looks bad as jewelry shop locating inside the hotel. The hotel must care about their guests and hotel's reputation.

Plussat: Everything inside the resort was great !!!

Miinukset: Outside the resort walls it’s another world, with no rules. No prices to see, all of the sellers will make you and only to YOU a very good price. The drivers are running the red light, speaking on the phone (no car kit) while driving, staying too close from the car in front of them, speeding all of them, they only speak their language or Russian

Plussat: Large shower box and balcony

Miinukset: We reserved in this hotel for the aqua slides (it showed that it will be open in april) but at the time it was closed and they said they will open it 15th of april, they charge for the safe despite its in room discription, they change the towels 3 times a week only !, food was terrible and not tasty at all we preferred to go back and forth 30 mnts to alanya to eat everyday,turkish bath is not functional and the jacuzzi was freezing, spa receptionest is very rude, no activities at all in the hotel in April despite there was hot and sunny days

Plussat: The entertainment group from Georgia was the best, they tried to create the best mood and enjoy the kids. Anjela was also the best service personnel. Cleanliness and comfort were the best as well.

Plussat: Great hotel location, right next to the beach. Friendly staff. Still sea at bay, no waves, nice sand.

Miinukset: 1) My room was not ready at my arrival, so I was proposed to stay for 1 night in a room without shower and toilet. 2) WiFi is very slow, about 2Mb/s, just to check email.

Plussat: The location and beach are perfect. Staff, especially animation team, is very talented on their job.

Miinukset: Bathroom doesn’t have air conditioner. Sunbeds don’t have mattresses, you have to pay for them in more

Plussat: Beach was lovely,the location was good for the town .

Miinukset: Food wasn't good,no English speaking at the hotel . This hotel is retired german/Russian people only. Rooms need up dating and so dose the reception area.

Plussat: Everything was excellent!!

Plussat: Good Spa, bad gym

Miinukset: Gym, the trademill did not work, old and bad elipse machine. You can nearly Call this a gym

Plussat: This hotel is not for English speaking people. I was the only British person staying in this hotel. The do not have British tourist stay there. This hotel is for retired German/Russian people. The food wasn't good its was cold and bland. The beach was not sand by gravel and the sunbeds never had mattresses so needed a few towels to be able to lay on the sunbeds. No i would not go back to this hotel as alone tourist. If at all.

Plussat: Excellent hotel. Lovely staff and a very good selection of dishes. Great cleanliness in the hotel as an all-encompassing ambiance. You would come back very much.

Miinukset: They do not recognize cash back swords

Plussat: Everything is was so nice very nice atmospher Staff is kind and helpful good food nice animation All is perfect

Plussat: For the very low price, all is great, especially the connected beach and pool and pool bar. We stayed for three nights while travelling by, and chose an all inclusive package including selected alcoholic drinks, and this is an excellent deal. The spa is very good

Miinukset: The food is very basic, salads are good, but that is all. The bathroom is ancient and should be renewed.

Plussat: Everything was excellent. We were here second time, so I am thinking that is enough to describe this hotel

Miinukset: Rocks in the sea.

Plussat: Fresh omlettes in the morning! Staff on the bar and in the restaurant area were very friendly!

Miinukset: The pool could have been heated as it was very cold all the time.

Plussat: The hotel had very friendly staff, particularly the guest relations, the rooms were well decorated, very clean and air conditioning was good. The artists they organised for the shows in the evenings were brilliant. The beach was clean as was the water and the peer offered a nice additional feature.

Miinukset: The food in the restaurant was ok at best. You could almost always find something that was great, but since it was all inclusive, they decided not to spend too much effort on great food - mind you most of the guests probably would not have appreciated it anyway. But most annoying was the loudness of the music half the day. If you care about your hearing, this is the wrong hotel. They almost blew your ears off after 8pm until midnight. But this is what guests want apparently. After we complained that the music level was causing permanent hearing damage (the windows on the 6th floor were vibrating despite being 50m+ away from any loudspeaker) we felt that sometimes they reduced the noise a bit, but not enough.

Plussat: Siisti hotelli, ystävällinen henkilökunta.

Miinukset: Buffetti ruuhkainen ja ruokaa rajallisesti, kova musiikki allasalueella

Plussat: Everything was ok, coffey not the best in all areas of the complex

Plussat: The room was nice and clean.

Miinukset: The private beach is very small, also with rocks and some kind of grass under water

Plussat: Personal ❤

Miinukset: Small territory, kids pool not heating, coffee

Plussat: The hotel is more beautiful than the pictures show you. It’s very clean and great food. The hotel also lies near a shopping street, wich is a plus.

Miinukset: Since we have kids, we would have appreciated if some of the staff looked after the kids a bit more when we left them there for a while. They could run away.

Plussat: The hotel is very nice and generally the staff are ok but can’t speak English so hard to communicate

Miinukset: Had to complain about what meat was being made has the kitchen staff just say it is meat not a good answer as certain religion do not eat certain meats. Also the pillows are to high and hard give backache and neck pain.

Plussat: We like ever thing,s in Azura

Plussat: Food was ok

Miinukset: The drinks are fake very bad , beach is small

Plussat: Ismail the main front desk receptionist was rude....awful and very unpleasant. I have never met such a rude front desk man in my life. Everyone else was lovely. He was beyond nasty.

Plussat: Absolutely all right

Miinukset: Never