Hotel Ballal Residency

Staff was very unresponsive. The WiFi never worked because apparently there are too many subscribers Lack basic hotel etiquette,saw two of the staff members fighting on who gets in the lift

Decent vegetarian breakfast. Excellent filter coffee.

1. While checking in we were asked to pay the tarrif in full, when the receptionist was asked why our credit card was not used for a pre authorised payment check, as is done in most hotels ( except those that rent rooms by the hour) he sheepishly stated that we could settle our bill when we checked out. 2. The hotel only provides a 600 ml bottle of water per guest/ per day. When we requested replenishment the housekeeping staff brought two litre bottles water which they refused to hand over till they were paid!! 3. Cushions on both the chairs in the room were badly stained, seemed like someone had relieved themselves on the chairs. 4. The air conditioning temperature control starts at 16 degrees but only functions if the temperature is set to 19 degrees or higher. 5. We had to always ask for our fresh towels had to be replaced as the towels were either torn or badly stained. We reported these issues to the DGM - Mr.Rao who expressed his inability to carry out any changes as all decisions are supposedly made by the owners. To his credit he comped us the two extra bottles of 600 ml water. As a fellow professional I felt really sorry to see a capable person reduced to a frustrated employee. The property may have been one of the better hotels in days gone by, now it's just hanging on to its past glory. Ps: staff morale shows in the way they greet the guests or rather the lack of greeting!