Mercure Belo Horizonte Vila da Serra Hotel

Noises from air conditioning equipment ( other than from the hotel)

Reception area under renovation with a poor condition for the Mercure workers

The size of the room was good and fit our family's needs. The staff was overall friendly, and worked with us when we were changing our room from one style to another.

We originally had the large open room, which has been updated recently. We switched rooms to the apartment style so that our daughter could sleep in the provided crib in the separate room (we could close the door). However, when we switched rooms, the apartment style room was much older and more dated than our original room. These apartment style rooms need to be updated as well - they look like they are from 1990. Also, we ordered room service the first night. It took an hour to arrive - way too long. I think the only reason it even came when it did is because we called to inquire about where the food was.