Durban hotellia

Plussat: The room was clean and neat with a fresh smell. The bed was comfortable and the linen always clean. Well done to the cleaning team, they did a superb job.

Miinukset: I was a bit disappointed with the breakfast in the sense that I didnt find much to eat as a runner. For example, I needed an egg white omellete and I was told that that specific hotel doesnt do egg white omelletes, which I found surprising because that is like basic and it is the easiest thing to do. There was also no cinammon which in my books should be the basic ingredient in any chef's kitchen. The adjoining room was a bit disturbing for me as I was almost sharing a room with strangers and they also had a little baby who was crying all the time, yet I needed my sleep for the race I was doing on Sunday

Plussat: If they can change breakfast and add fried and omelette eggs

Miinukset: If they can change breakfast and add fried and omelette eggs

Plussat: Great value for money. A little up from the main shops and restaurants but only a couple of minutes away in a cab.

Plussat: nothing

Miinukset: they never tell me that they are keeping people that were on the cruise ship with us .they make as panic .i was not happy at all i did not enjoy my sray with you guys

Plussat: The rooms were clean and fresh , the shower was excellent, also breakfast was excellent , the staff was very friendly , will certainly recommend to friends

Miinukset: Liked everything about it , my partner and i enjoyed our stay

Plussat: The stuff were so welcoming and my room was so beautiful

Miinukset: The breakfast wasn’t nice

Plussat: The bed

Miinukset: Pool area closed too early

Plussat: Breakfast was amazing!

Plussat: I arrived very late at the Hotel, and I was welcomed by a very friendly staff. They made me feel at home. The hotel was so good, I have already recommended it to several people who wish to go for a holiday in Durban. The breakfast was fabulous, and it catered for all my need.

Miinukset:

Plussat: It is a nice, clean and modern hotel in design and it was very pleasant to stay there. The staff were very good: helpful and friendly.

Miinukset: I would have appreciated a fridge in the room and more clothes hanging space.

Plussat: Considering the modern times we live in one got the feeling that security was of high importance judging by the fact that using the lifts from the lobby or parking levels could only be activated by your room card after a certain time.

Miinukset: The absence of a bath.

Plussat: The Hotel is situated in a good spot, close to Shops and Beach.Well mannered staff and had an Excellent Meal at the Butchers Block.Very modern Hotel.

Plussat: Quiet calm peaceful atmosphere.

Miinukset: A bar fridge in the room would have been nice. Tea & Coffee portions inadequate. Poor selection of TV channels especially when the weather is bad and guests having flown down with no car.

Plussat: clean, efficient, value for money, comfortable, accessible

Miinukset: Especially housekeeping tried to do as little as possible when asked for assistance.

Miinukset: There was a very strong smoke-like smell.

Plussat: I did like my room, the bed was comfortable

Miinukset: I didn't like the service, having a problem with a key, asking for assistance was a mission.

Plussat: Everything

Miinukset: Good service at the information desk, a well fascinated room

Plussat: Convenient, affordable, clean

Miinukset: Nothing

Plussat: It's one of those hotel I use when am in dbn. In fact I have a proposal for booking.com & Royal Palm hotel how about I become an ambassador for both of you. As I love traveling. I have extended my stay for one more night.

Miinukset: The flat opposite the balcony the noise level and the fact that the rooms had no heater facilities whilst its winter .now. and Netflix one must use their own credit. That's not good at all.

Miinukset: They do not maintain their standard This was a good hotel

Plussat: Room service. Tv.

Miinukset: Best stay ever

Plussat: the room absolutely exceeded our expectations, breakfast - a great choice and very good. location was also good, but a little loud due to the fact that there was a party in one of the nearby flats. However, all was quiet when we got back at 21.30.

Miinukset: Only a bit of noise in one of the neighbouring courtyard flats - they apparently had a loud gathering or something late afternoon to early evening.

Plussat: Very nice, very clean bad amenities

Miinukset: No hot water

Plussat: The hotel was superb . The location was perfect. You have just to cross the road you are at the big shopping mall Gate Way. Where there are several Restaurants , coffee shops, shops etc. the staff everything was just nice. very safe place. Lots of pub around where you can grab a drink and relax .

Miinukset: Nothing to complain.

Plussat: Had a good stay. Would recommend it to anyone looking for a central place in Durban.

Plussat: The facilities were excellent, modern clean and in this regard we enjoyed the stay.

Miinukset: 1. Upon Checking in, (We arrived about 13h50 on our check in day) the check in staff were in a dis-array and we were left feeling like intruders rather than guests. On the second day our room was not serviced by 16h00 in the afternoon. 2. breakfast it also seemed that the staff were not aware of the amount of guests as there were no plates and bowls available. This was a tad frustrating

Plussat: The room was very nice and spacious.

Miinukset: The service at breakfast was very caotic and unorganised (no supervision). Cleaniness was also lacking unfortunately.

Plussat: Room and facilities were excellent, service and assistance from staff exceptional.

Plussat: The room

Miinukset: The parking card that needs to be renewed everytime you drive out

Plussat: the room was spacious and beautiful. we have a 6 yr old daughter and we had privacy as she had her own room and tv

Miinukset:

Plussat: Professionalism of the staff

Miinukset: Limited viewing of dstv channel. Me and my family we love amongst other channel number 182 and the like but we were limitedto watch only 12 channels

Plussat: It is overall very professional

Miinukset: The staff members did not inform me that the parking is for free although I paid R100 from my pocket - when looking at the receipt parking was included.

Plussat: the friendly service

Miinukset: Room service was very slow

Plussat: location to resturants

Miinukset: No pool or outdoor facilities

Plussat: The hotel was very neat, room beautiful and the staff friendly. Breakfast was excellent. I loved everything about it so did my kids.

Miinukset: During load shedding we had to take the stairs to the 8th floor and during breakfast the dinning area was dark. For a big hotel like this there should be an alternative in case of power failure.

Plussat: Everything

Miinukset: A Very nice place and warm

Plussat: I liked everything about the place, definitely a place to stay if you want to be in the city centre and not far away from the beach. Its location its perfect and the breakfast and room service are top

Plussat: Nothing really. The glory days are over for this hotel!

Miinukset: A pool was promised on the phone, turned out the pool was out of order because of maintenance work. They weren't able to provide a replacement option at their sister property and gave me wrong info that there was a private beach, which didn't exist. Also the staff was unfriendly and incompetent, especially the Indian manager who lyed in my face and thought I was stupid. Also with the constant power shutdowns you were often in the dark in your room. The food wasn't great either.

Plussat: All was in order

Miinukset: 1 sink was blocked

Plussat: Bed and food.

Miinukset: Up and down to get the exit tickets for parking, why don't you use 1 ticket system

Miinukset: Your calls were inactive when I try to change dates due to COVID 19,I've sent messages(email) with no reply

Plussat: Proximity to the marina. The suite was quite acceptable. Breakfast good.

Miinukset: No room service after 10am - according to reception. The room phones only worked intermittently. Reception was sloppy & unhelpful in organising transport. Reception didnt even know how long I had booked the room and 3 times blocked the door key!

Plussat: Breakfast was very good, the location in the center of the city is good, you can walk to the beach (± 1 km).

Miinukset: the staff at the reception was not interrested in the customer

Plussat: The Royal Grill is magnificent. The staff are extremely friendly. The bar is quaint.

Plussat: friendliness of the staff

Miinukset: no

Plussat: Well-spoted

Miinukset: Internet was terrible in the 9th floor where I stayed. I found a cockroach under my bedroom.

Plussat: From arrival to departure, we were made to feel that we were guests and not just people to fill rooms. We would stay there again when next we visit Durban.

Miinukset:

Plussat: Although its in the city, you don't get to hear to city noise and the views from the hotel are very nice

Miinukset: the furtniture in the room is going.

Plussat: They have a gym with a nice view at the top floor. The back and neck massage was the best I've ever got.

Miinukset: The hotel is gallant but old, in a busy street. On their website they advertise a glorious hotel with 5 restaurants and more, just one was open, buffet style, good food but our wine glasses came wet and dirty.

Plussat: Helpful and freindly

Miinukset: Wind noise from badly fitting windows. Could not get breakfast as too full.

Plussat: Exceeds all expectations

Plussat: There has to be a word stronger than “superb” to describe this hotel. Each & every member of staff - reception, restaurants, room cleaning, gardeners, pool staff, all always greet you with a broad friendly smile willing to do anything for you. The food was absolutely excellent in all restaurants

Miinukset: Absolutely nothing concerning the hotel

Plussat: Service, service and service. Everything is in perfect working order. The buildings the surroundings and gardens are meticulously looked at. We were teared like royalty for a price that is.

Miinukset: The rooms are on the smaller side. No bath tub in bath room. Our room had only a single vanity. I would have thought that this caliber hotel should have at least one of the two. Lastly I specifically requested two beds in one room before arrival and at early morning check in. Unfortunately my wish was ignored which left a bitter taste.

Plussat: Everything

Miinukset: Nothing

Plussat: Great position & facilities, but what impressed most was the highly professional staff from cleaners to waiters to check-in to managers. Excellent service!

Plussat: Service levels were excellent. The hotel is very conveniently located with access to the beach and promenade. Breakfast was great. The pools were also great as they provided a way to swim away from the sea.

Plussat: Beautifully redecorated, the public areas are lovely and accomodating. A lot of the old bits have been retained and it has the lovely old world feel. Very pleasant.

Miinukset: Not really anything not to like

Plussat: the position and facilities were fantastic as well as the breakfasts

Miinukset: service a little slow at times

Plussat: Service & Friendliness of Staff plus the location was superb

Plussat: The service was great and the people was friendly. Relaxing atmosphere.

Plussat: The location "on the beach" is superb. Breakfast on the verandah overlooking the waves - what a great way to start the day !!! The room was extremely comfortable and the balcony an additional plus. On the negative side the cost of meals was very high (the curry buffet at R190 p.p. did not give as good a value for money as other nearby eateries)

Miinukset: See above.

Miinukset: The bath tub was blocked, maintenance pulled out tons of human hair from it.

Plussat: I loved the service.. Quickly checked us in even though we were early, before check in time.. Very clean and excellent breakfast.. Thanks again

Plussat: Well kept property and friendly staff

Miinukset: Cleanliness

Plussat: nothing special, just went for the world cup

Miinukset: hard to find plugs in the room

Plussat: Staff were good and very helpful. Location was good as between the city centre and the other areas of Durban. Nice veiws of the river and beach and so peaceful as not overlooked

Plussat: Rooms are a nice size, and the microwave was a bonus.Breakfasts were great! Good value and decent selection

Miinukset: The bathroom needs an update, toilet seat was marked and the shower seals had black marks on them. The mattress springs were a bit flat.

Plussat: The views.

Miinukset: The lift on the 2nd floor did not arrive when pushing the "down" button. After 5 minutes in the heat of the foyer, we decided to push the "up" button and it arrived in seconds. This happened every time so there is a problem. Also, the area by the lifts is extremely hot - you need a fan or aircon here. I would not swim in the pool as it looks so dirty.

Plussat: Location to Durban central but not in the centre. Quiet and comfortable

Miinukset: The power went off for 12 hours and they did not have a standby generator. It was very hot and corridors were pitch black with no lighting.

Plussat: The Hops bar was friendly and reasonably priced.

Miinukset: The pool area was in the shade all day. Also the water went off for almost 24 hours.

Plussat: Quiet and the staff were very helpful

Miinukset: By phone the cost of the room was R1080.00 However, I booked on line and was charged R1820.00 Why is that??

Plussat:

Miinukset: The only hiccup was the lost room service food order for my 4 year old daughter, which took more than an hour to rectify.

Plussat: The service was exceptional

Plussat: The reception staff very helpful

Miinukset: Cleaners rude and the place noisy

Plussat: Always happy to stay there. Good mannered friendly and helpful staff

Plussat: I like the location which is why i always go there.

Miinukset: My room was not 100% clean and when I had to check out there was no one at reception but I understood because I checked out very early before 7am.

Plussat: Nothing neat very bad poor condition no even microwave door don't work floor untidy with dirt bathroom very old dirty only 1 towel disgusted for hotel

Miinukset: Everything is bad

Plussat: We didn't have breakfast we left Albany premises early i the morning , perfect location I can say.

Miinukset: Ants! We left our food on the table when we cm back to eat boom ants

Plussat: We didn't like anything unfortunately it was already late and couldn't try and look for another place and I

Miinukset: -Rooms are dirty, smelly and beds are uncomfortable . -Linen not impressive . -Bathroom smells urine /pee. -Bath tub and taps old and rusty. -We asked for TV remote control but didn't receive any. -The reception area is not impressive, it's dirty.

Plussat: The Bakery

Miinukset: The walls are way to thin, and unluckily my neighbors were problematic

Plussat: The staff were very helpful and courteous and the room was clean and comfortable.

Miinukset: The only point of concern was having to park in the parkade down the one way street. The street beyond the hotel was dirty and one did not feel safe when returning to the hotel late at night. There was also the smell of urine outside one of the night clubs.

Plussat: The breafast.

Miinukset: Poor housekeeping,not enough security since the parking is a bit far from the hotel entrance.

Plussat: Breakfast

Miinukset: No room or bar service

Plussat: Not the best hotel I've ever been in . This experience was more like a roadside motel.

Miinukset: Had to ask for things, Bathroom very crammy. Tv didnt work on few stations. Had to ask for condiments e.g. miilk, sugar for tea & coffe in room. We were 3 people, only got 2 milk each time-just enough for 1 person/cup. Had to ask for toilet paper etc...

Plussat: It was well placed for Centrl Durban

Plussat: n/a

Miinukset: Parking garage excess should be available at for 24 hours. Got Back to the hotel at 2 in the morning left car parked outside the Hotel and picked up a traffic fine. Was not aware parking facilities were available ata certain time only

Plussat: Everything was well during my stay at your hotel.

Miinukset: Your breakfast:- you must add varieties, you saved us with the same breakfast as the first day we came there. Your sausages were not tasteful at all in such a way that we couldn't eat them.

Plussat: Efficient servicing and cleaning of room. Very good breakfast. The room was excellent for comfort.

Miinukset: There is only one bar which is also a public bar onto the main street. There should be a more private hotel bar where people cannot come in off the street.

Plussat: Nice clean rooms, with excellent service for both breakfast & dinner.

Miinukset: The bar often ran out of beer

Plussat: Safe, relatively easy access to the places in town that I needed to get to. Reasonably clean.

Miinukset: Extremely expensive for what it was. Due to the Lions being in town but the room photos online belie how budget this hotel is. If it hadn't been the only one available I doubt I would have stayed here in the first place.

Plussat: The entertainment for kids. Room service and friendly staff. The place is loveky just need to work on the buffet it's not good when it comes to variety for that price

Miinukset: The buffet for the price was not economical at all.

Plussat: Everything was exceptionally well...

Miinukset: Nothing...

Plussat: Everything was lovely including the weather so we really enjoyed our time there. I really appreciated the front desk staff. The lady who checked me in was very friendly and very helpful in sorting out my issue with the booking

Miinukset: I was very upset on arrival when I found out that booking.com messed up my booking when I had changed dates... all I needed was the date change but they removed my kids from the booking and didnt book me breakfast so I ended up paying extra :(

Plussat: The staff were very professional and friendly

Miinukset: WiFi was weak, breakfast was a buffet but not much choice to choose.

Plussat: Entertainment, food. Great place for family outings with kids

Miinukset: Variety on the lunch menu

Plussat: Breakfast

Miinukset: Nothing, everything was

Plussat: Location and Reception staff

Miinukset: The rooms were smelly. The bar and beverage had no Coca-Cola products

Plussat: Loved the location, amazing beach. Staff were very friendly.

Plussat: All good thank you

Miinukset: The bar service on the terrace could have been more knowledgable!

Plussat: Staff service

Miinukset: Nothing

Miinukset: Rooms very tired

Plussat: The food selection was terrific, the location of the dining terrace splendid and the staff were more than special! It was a great experience.

Miinukset: Don't mess with perfection!

Plussat: Breakfast was very good!!

Miinukset: Being woken up at 00.15 by very, very noisy neighbours!!!

Plussat: The property is very well situated within a 20 minute drive of the airport and right on the seafront. The rooms are well presented and have very comfortable beds. We ate casually in the lounge and enjoyed a very nice meal. Breakfast is excellent. I would definitely recommend this property.

Miinukset: Our room had a rather noisy air conditioner which meant we did not have a particularly good nights sleep.

Plussat: Breakfast was exeptional,such a big variaty and very tastefull

Miinukset: The coffee was cold and not nice

Plussat: Big ups to lady khosi the gesture she gave us was outstanding and to all the staff who is working at the property were also magnificent..........the safety on the area excellect.

Miinukset: What i didnt like was nothing the property exceeded my expectations,i wouldnt say there was something i did not like.Everything was on par......

Plussat: Cleanliness and the staff

Miinukset: They said breakfast is included in the room rates but when we get there they said it was a mistake. They only provided us with breakfast for one day .

Miinukset: Room was spotless however there was an extremely huge cockroach in our room

Plussat: Cleanliness and comfortability

Plussat: Comfy beds. Very private. Gorgeous bath tub with jets. Perfect for de-stressing and relaxation! Good shot of sherry on arrival to warm you up.

Miinukset: Not the most convenient parking esp if it's full. Getting out of a soapy tub can be a bit slippery and dangerous. Perhaps a handle bar is necessary for support.

Plussat: Close to enmities and warm a home away from home and very clean with an amazing staff

Miinukset: Nothing it was perfect

Plussat: I like de interio of the house, the bed, the ligth are so pefect reflect nicly with the the house units and colouse used in the house, also liked the big slidng door that takes thefreshnes of sea and pool inside bedroom

Miinukset: Everything was pefect

Plussat: Food was the best

Miinukset: The service of the cleaner knocking at our door 8:30 in the morning while still bathing

Plussat: EVERYTHING FROM FOOD

Miinukset: Nothing

Plussat: Staff

Miinukset: Book in time

Miinukset: I had to walk to the reception and get an iron when ever i wanted it, they could not bring ir to my room. The cold meats were smelling all the time, The could not warm my food, they say it may contaminate their kitchen, nonsense.

Plussat: delicious food for breakfast, clean rooms and friendly staff with excellent service

Miinukset: absolutely nothing

Plussat: I like everything about the place from staff they very friendly the room was clean and the bed so comfortable not to mention their breakfast it was excellent ill definitely gonna recommend them and I will also gonna go back

Plussat: Everything was perfect except for the towels and the carpet

Miinukset: The fact that we were sharing two towels while we are four. The carpet from the sixth floor didn't smell nice..

Plussat: The room was clean, breakfast was good

Miinukset: There was no hot water, toilet was not working, there was too much noise by other visitors

Plussat: close proximity to all the eminities that durban town has to offer eg beach, ushaka, rugby stadium etc

Miinukset: very noisy in the morning due to the luxury busses standing outside idiling

Plussat: The hotel atmospere was acceptable.

Miinukset: The parking bay was in another building

Plussat: Just the food

Miinukset: There were cockroaches in my room

Plussat: Location

Miinukset: Had no hot water

Plussat: I really appreciated the warmth and friendliness of the staff and their willingness to help at all times.

Plussat: Excellent meals, at competitive prices. B&B breakfasts outstanding - huge choice. Friendly staff.

Miinukset: Had trouble with telephone and TV, especially failure to get an outside telephone line

Plussat: Finally got a room that was comfortable.

Miinukset: The hotel was my worst night mare, firstly I was given a small smelly room with dirty carpets at the end of a dark corridor. After trying to cancell my reservation I was given a room that I dad booked for, a superior room,after a long day the following day I came back at night into an unmade room and untidy. The cleaners did not clean my room and I had to move to another room.

Plussat: the location

Miinukset:

Plussat: The food was excellent! Staff were VERY friendly and most helpful

Miinukset:

Plussat: It close to the beach and the atmosphere is relaxed

Miinukset: The lifts were quite a problem, but I understand they are being fixed.

Plussat: Location was great and vegetarian pasta excellent

Miinukset: Fruit at breakfast was not very good.

Plussat: Breakfast was very good,was disappointed only realised when i was leaving yourl served variety of beverages,thought it was just tea n coffee ,juice.loved the variety,

Miinukset: For a 5 star hotel ,had request twice for toiletries, how can 2 people use 50ml body wash,1 lotion n conditioner was given,when requested something to consider leaving choçolate in rooms,some complimentary stuff for people celebrating something special.

Plussat: The room design. Breakfast Location

Miinukset: The bathroom is not that much private . The rooms are a bit small

Plussat: Good location Comfortable Good breakfast Staff were lovely

Miinukset: Nothing much

Plussat: Staff was friendly. Was really impressed with your chef for breakfast that prepared the most delicious soya sausage upon my request..

Plussat: Cleanliness and services

Plussat: Staff was helpful

Miinukset: Waited a long time for room service to answer calls

Plussat: The staff is welcoming and friendly

Plussat: Great location, spectacular views of Durban, close to the beach and free parking

Miinukset: Swimming pool was tiny with only 3 sunbeds

Plussat: Amazing stay. Really good size of the apartment.

Plussat: The location

Miinukset: I stay for 6 days linen was never changed

Plussat: Location is close to beach

Miinukset: Not well separated from other apartments - just a door in between

Plussat: The room was spacious and clean

Miinukset: The windows were a bit dirty

Plussat: The view of the Harbour, it was awesome to see big Ships coming in and goes out, thank you staff for giving me the room with an awesome view wow, I miss the place already, it kept us in our room just to see the Ships

Miinukset: The warm water was a big issue for me, but the place is nice, I would recommend anyone to use it and that's my place to stay if I'm in Durban

Plussat: The comfort and no noise

Miinukset: Still the same the shower that doesn’t have a door

Plussat: The staff at the dining area were super friendly. I got croissants on request and was served like a queen...lovely

Miinukset: Bed sheet had dried blood..I did not get wifi code even when I asked for it and was promised it would be brought to my room. The room I asked for turned out to have 2 single beds even after I had even called confirming a double...

Plussat: Rooms

Miinukset: Breakfast was of poor quality

Plussat: There was a noisy function at the hotel. No previous communication was given but staff managed to move me to a room at the other side of the building. Effort was made and that was appreciated.

Miinukset: Better communication to booking guests if major functions are held at the venue. The inhouse restaurant was closed due to function. I was told I could get room service but could not get a menu....really?

Plussat: Restaurants was good and food was nice

Miinukset: To wait for hours to get the ironning board and iron . We ended up dressing our clothes without ironing it. We didn't get even a wifie in our room

Plussat: good location large room with balcony big car park for boat

Miinukset: food quality asking for more money for early arrival glass and windows near lifts been broken for years rats near the refuse area very limited tv channels air con very weak invisible management

Plussat: Quietness

Miinukset: Reprimanded for eating our foof just outside the hotel restaurant even after we were given persmission by one of the reception staff.

Plussat: The staff was very friendly and professional. the staff went out of the way to be helpful

Miinukset: The menu in the restuarant could have a wilder variety to cater for all tastes. The food on the menu was good but sometimes a person would like just a plain steak.

Plussat: Great design and decor (cool urban chic), very convenient city location, comfortable, practical

Miinukset: No complaints

Plussat: the beds were comfortable, very clean rooms, the staff were pleasant and the breakfast delicious !

Miinukset: only one chair in the room, no chairs on the balcony, the shower panel was too small - water went all over the floor - hair dryer cord wasnt long enough to reach the mirror to blow dry your hair properly - room service takes too long - no air fresher in the loo

Plussat: The food was beautifully presented and tasty. The view is beautiful

Plussat: The view was beautiful, staff was very helpful and friendly. Breakfast was excellent!!!

Plussat: The Staff eere very courteous and helpful. Management apologized for the Wifi not working

Miinukset: The Wifi was not working in my Room.

Miinukset: Great place for business stay overs

Plussat: Just an overnight stay due to the fact that we had an early morning flight

Miinukset: The hotel's communications with the taxi firm due to pick us up

Plussat: Everything

Miinukset: Nothing

Plussat: The room was super clean. The food was great. The stuff was very accommodating and the place is located in a quiet place.