Hilton Garden Inn Benton Harbor / St. Joseph

The staff needs to do better. They didnt help this woman with her special needs child up to her room. So I did. When I asked them about it they got super defensive and tried to raise their voice with me. I shut that down immediately, then the next day the front desk lady wanted to say something smart about the situation again upon my check out. Very unprofessional. Oh yea and they charged my card 3 times. Took a week to get it straitened out.

The hotel itself is lovely. There were many wedding guests and I can see why, the lobby is pretty, the landscaping is beautiful.

We had to wait an extra hour to check in, and with 2 tired children that’s no easy feat. Then upon returning, we get up to our room to discover the television doesn’t work at all. My husband called down several times but nobody came to fix it or offer us any help. They advertise a big breakfast but it is not free ($12 per person). For the price of the room I would expect a bit more consistency. The neighborhood is a bit rundown, which doesn’t affect the hotel of course but was a little surprising once again for the price/expectations of a Hilton. We would stay at a different hotel/different town next visit.