Eastern & Western Comfort Hostelboat

Te location is very good

It was very hot inside the rooms during very hot days we spent in Berlin.

The lounge on the boat had a lovely view of the river. The cabins were small but comfortable with good showers and everything you need.

The website said cabins were allocated on a first come basis so we arrived early and were the first people to check in. We asked for two cabins on the quieter, river side of the boat but were abruptly told cabins were allocated when you booked. This is not the impression given by the information on the website. When we questioned how we could find out about available cabins, the man we were speaking to aggressively said we couldn’t and told us we had no option but to take the cabins we were offered. Both were on the river bank which was very noisy because it was a hot evening. One cabin was also under the gangplank. Not being able to have the cabins we wanted was irritating but what made it unacceptable was the behaviour of the staff member. He was very brusque, not at all interested in our questions or requests and made no effort to find any solution or even apologise that he couldn’t help us. As most hotels specify the different options for the location of rooms, it would be easy to avoid the problem by stating whether you are booking a river view cabin or one on the river bank.