Hilton Garden Inn Bozeman

3 Angels & 1 Grinch Work Here

Aug 29: The two young ladies at the front desk were friendly, professional, and welcoming. The hotel looks new and in pristine condition. My room was very clean, fresh, and comfortable. Aug 30: The young lady waitress in the hotel restaurant was friendly and quickly took my order and kept my coffee cup filled. The Denver Omelet meal was very good. The friendly server asked if there was anything more she could do and brought more coffee and orange juice when I asked for some. Aug 31: I returned from a day of travel to find that someone have placed a Do Not Disturb sign on my door, and therefore my room had not been serviced. The two young ladies from the previous evening were working the front desk again and were very concerned that this had happened, and they quickly assisted me by providing toiletries and K-cup pods for my room.. They were very kind and apologetic for what had happened even though it was not the hotel's fault that some joker put the sign on my door.

Sep 1: The restaurant was very busy with only one waitress who appeared unhappy and overwhelmed. After waiting for some time, she brought over coffee and took my order from the menu. When the food was delivered after a longer wait, the eggs were cold from sitting out on the counter. I asked if I could get a refill on my coffee and also a glass of orange juice. The waitress angrily replied, "I am super busy and don't have time to get you juice. You can go get your own juice and coffee and whatever else you want. That's how it is done here. I don't have time to wait on you." Wow! After all these years at Hilton Hotels, this was the first time I was harangued by an employee. Needless to say, I will avoid this hotel in the future. If you do stay here, you will meet three friendly young lady angels and one middle-aged, belligerent lady Grinch.