Kuşadası hotellia

Plussat: The hotel grounds are beautiful and well kept. Everything is immaculate and stylishly decorated. There are many areas for you to enjoy around hotel with two pools, two jettys with loungers and cabanas (for additional cost) patio areas, and a private beach and cute little seating areas with swing chairs to watch sunsets that were quite private. The food was great, lots of choice. The patisserie for self service tea, coffee, drinks and cakes was available all day and at 4pm they operate an ice cream service from it. The cocktails and local beer on tap were lovely. The view from seaview room was amazing and sunsets and rises were memorising. The room cleaners were great and very friendly, ibrahim (bellboy) was such a gentleman and very very helpful and friendly as were the two receptionists Yasmin and Tugge. The staff make a hotel and bar the rude male manager on the first day I found all of the staff excellent and very professional throughout hotel. Special thank you to Tugge for organising a late check out for us which acted as recompense for the unsatisfactory check in experience. I will be recommending this hotel to friends and family and will definitely be returning.

Miinukset: My second visit to this hotel. We are a couple who booked a Seaview room.We were given a land view family room with a pull out bed taking up space in room. I went down to complain to receptionist Yasmin and was told I could be moved to a Seaview the next day. I went to room and we considered for a few minutes and decided we didn't want the disruption of moving again the next day. We went back down to reception and spoke with who seemed like the manager "serzai" or something like that on name tag who was very rude. He laughed and said it was a Seaview when it was clearly not.. It was 80% land 20% sea. He was dismissive and didn't look me in eye when I was speaking. Yasmin arrived back at reception and I proceeded to deal with her as he was completely unhelpful and rude. He continued to shout things in Turkish at her whilst we were speaking to her. She then sent me up to 5th floor with her colleague Ibrahim to look at another room.. Which again was partial sea view and not what I paid for, then another that wasn't clean over some air-conditioning machine and finally an actual Seaview 2528 was the number. There are only two female toilet cubicles off reception and there was nearly always a queue.

Plussat: Very frendly staff at the main buffet restaurant. Beautiful area, a lot of places for relaxation.

Miinukset: No iron and possibility to iron. Very noisy. A lot of food but quality is not very good sometimes.

Plussat: We loved the staff, how friendly and helpful they were. We loved the location, how close it was to ladies beach and sandal beach. We loved just about everything about the resort. It was so good we did not want to leave to go out as it had everything you could need.

Miinukset: Our view was supposed to be a sea view but it was blocked by the palm trees, we were not on the balcony enough for this to upset us though.

Plussat: It was near beach!

Miinukset: Doesnt have ULTRA ALL INCLUSIVE, everyone is same! ITs like i pay for ULTRA but same alkohol (fake alkohol) The same food in dinner in breakfast, i was there like a 8nights and just 1 night have different dinner!

Plussat: Everything was great: the view from the room 2509 was AMAZING, the food tasty and all kind of sorts, the staff, even the beach was much better than last year...I forgot to tell that was my second time here...

Miinukset: That the time was running too quickly!

Plussat: The view from the balcony was wonderful.

Miinukset: The service was poor, the staff seemed sad, not helpful and the room was old and dated. Lifts were slow, no outside food allowed. No top sheets on the bed just two small throw overs for single beds and we had a double. The air conditioning system in the room rattled, towels were old and had holes in them. Thank goodness for the view. The pool needs to fixed. The whole property needs a renovation.

Plussat: The breakfast was good. The location was fabulous.

Miinukset: Disappointed there were no tea making facilities in the room. The beds were very uncomfortable.

Plussat: faire but it could be a litter better

Plussat: Location - superb! Breakfast was good. Room & bathroom were clean.

Miinukset: Staff was talking during the breakfast and it was obvious they were chatting about the guests, who is fat, who is hot, who took that, who is eating bla bla bla... It was not nice And the room (its not a complain) without a view has "no view" literally. It was facing the wall. So just for the information. It was fine for us as we arrived late in the evening, had shower, slept and left in the morning. But it might be important for the others.

Plussat: The location was amazing, the staff very nice and very attentive. The rooms tide and clean, really enjoy .

Miinukset: The only thing they need to chance is the mini bar policy, the control is very poor .on the way to check out they show me a bill of 2 items , I told them that I didn’t use the mini bar but they keep insisting, just when I get really upset they stop and told me that I don’t have to pay , was not about the money but they need to Helton the customers, guest always right even if they are not .the rest of my stay was amazing.

Plussat: The staff were excellent so helpfull especially Ali in reception. The rooms were cleaned everyday and nothing was a problem.

Miinukset: Nothing everything was perfect

Plussat: Great staff, clean rooms, parking in front

Miinukset: Great staff, clean rooms, parking in front

Plussat: Excellent location - stayed in a sea view suite, huge and comfy - maid was a pet

Miinukset: Excessive charge for late check out

Plussat: Location

Miinukset: The staff could be a bit more friendlier.

Plussat: Spacious room and nice location. The staff was also very pleasent.

Miinukset: Cleaning service was very bad, sheets has stains all over and were never changed and towels were sometimes not provided. Bed sheets were big enough to cover the legs only.

Plussat: Breakfast and location were great. Beach access and many restaurants nearby.

Miinukset: The lift is between floors so you always have to climb stairs, so it's always a problem specifically with luggage. The beach terrace did not had integration with hotel and one had to pay for the drinks in cash there separately and also carry towels from hotel.

Plussat: Good location. Comfortable room.

Miinukset: Very bad smell everywhere. Very noisy. No iron and possibility to iron clothes. The staff is not friendly

Plussat: The location!

Miinukset: The only good part of this hotel was beautiful location near the beach. The reasons we didn't like it: 1) The staff was rude and had no manners/hospitality whatsoever. No one greeted us with even a hello and no chauffeur for the luggage. 2) So much so, they simply tied a blue plastic wrist band over our wrists without asking. When we asked what was this for, they told that it was to identify that you guys had breakfast included. This pathetic way of differenciating between guests who chose full board/half board/b&b was just not acceptable. The bands were itchy and had sharp edges that hurt. 3) The rooms had pungent smell. We had to keep the windows open all the time to get in the fresh air. Overall poor choice! Only small basic gestures by the staff could have made the stay better but alas!

Plussat: Nice modern hotel. Spacious clean rooms. Good breakfast. Parking directly in front of the hotel.

Miinukset: We didn't get a bottle of water in the room.

Plussat: Surely there should be a service lift for laundry!! Every day stuck while laundry and unloaded into lift my husband sometimes had to do stairs with very bad foot problem. Housekeeper quite unfriendly just shut lift door no sorry or anything.

Miinukset: As above need a service lift for laundry!!