Hampton Inn & Suites Buffalo/Downtown

Breakfast had a good selection. Of course, it got very busy and perhaps could have benefitted from more organization to control the crowd. Wanda at the front desk was nice, efficient and helpful. We thoroughly enjoyed the jet bathtub in our room, and our bed was comfortable.

The restaurant and bar were absolutely atrocious. We took the stairs down and the stairway smelled so fowl, as soon as we walked into the "chocolate bar" we knew where the smell was coming from. It smelled like a dirty mop mixed with overflowing toilet. I am NOT exaggerating, it literally made me nauseous for the rest of the night. The smell alone almost sent us running. Before we could turn around and leave, the waitress/bartender told us, "Just so you know, we are no longer serving food. And it will take about 25-30 minutes to get a drink." We were SO put off, not only by the smell and hectic environment but the fact that she was telling us she would not serve us a drink for at least 30 minutes; it was outrageous. It appeared as if she was truly trying to get us to leave. We thankfully walked down the street to a MUCH better locale. However, that experience left an extremely unappealing impression on the entire Hampton Inn experience. I stayed at a Hampton Inn in Brooklyn, NY last year, and it was so nice, and such a contrast. I would advise you completely gut that "Chocolate bar" and start from scratch, including hiring new employees that will value the guests. The room was comfortable, however, we could have used a mini-fridge for leftovers. Additionally, the thermostat was not working correctly, or at least not user-friendly.

NO value for the money