Los Angeles hotellia

Plussat: Convenient location, great shuttle service (driver was excellent), and the room was clean and comfortable.

Miinukset: Breakfast buffet @ $25 was excessive and plumbing fixtures in room bathroom needed attention.

Plussat: Hotel , amenities service

Miinukset: Price breakfast ridiculous usd 30 per person

Plussat: The location was great for getting aroumd to all of southern California. Less than 2 hours to San Diego, 30 minutes to Long Beach, downtown LA, West LA or Santa Monica and right down the street from culver city, Westchester and Venice beach. The very friendly staff, amazing views from the room, convenient in and out parking access or ride sharing options and plenty of food in walking distance made exploring the city a great time. I highly reccommend Crowne Plaza.

Plussat: The pizza and craft beer were excellent. Sushi and many other food options were available.

Plussat: Easy to get to the airport with the shuttle service. Great value for money.

Miinukset: Nothing.

Plussat: Bed comfortable. Linin nic

Miinukset: Bathroom Tissues so cheap like a gas station very limited tolietries. Paper coffe cups? Must call for ceramic. For a Crown Plaza I expected higher quality Good in restaurant tasted canned or frozen

Plussat: Room was clean and comfortable. Restaurant was Good with friendly service. Parking affordable for Extended parking and convenient shuttle service.

Miinukset: For me there was a lot of outside noise for sleeping. For a one night stay coming and going to my destination It was fine.

Plussat: Everything was good.

Plussat: We totally felt at home and were well cared for! Staff were so nice and very helpful. Room service was amazing: very thoughtful and considerate. The room service staff made sure the food was to our liking. I felt like I was being treated to a fancy breakfast in bed. One of the staff, Trinidad, thoughtfully served my breakfast with a sweet bouquet of flowers. Housekeeping was so sweet, always turning down our beds no matter how late we got out. When we got back at night, they had left a lamp on for us. When we first arrived, some relaxing classical music greeted us in our room. It's those little extra things that made our stay feel special and us feel at home and welcome. When we asked for a plunger to fix a clogged toilet, they insisted on sending an engineer who went above and beyond to make sure the toilet was in top shape. It was quite convenient that the hotel had a regular shuttle go to and from the airport. We loved staying at the Crowne Plaza and will be coming back again.

Miinukset: Upon our arrival, the shuttle to the hotel took such a long time to pick us up.

Miinukset: No lotion in room and no way to heat water in rom for tea

Plussat: Very clean facility, the receptionist was helpful and friendly, super close to the LAX and the shuttle runs 24 hours at 10-20 minute intervals

Miinukset: N/A

Plussat: Friendly, quick check in, comfortable room, good size room.

Miinukset: Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".

Miinukset: convenience

Plussat: Nothing at all

Miinukset: Room was right beside maid room, was very loud every morning early. We were there on a trip for pleasure and to get away not for a nightmare like this! , the airplanes were as if they were in our room, very loud. Bathroom drain was clogged, when we showered the water went up to our ankles. Hotel staff was not friendly at all, didn't notify us of how the parking works. For what we paid per night not worth our money at all and will never stay at a Crowne Plaza again. Very upsetting!!

Plussat: The crowne plaza was a comfortable and convenient place to stay overnight in between flights with a convenient free shuttle bus to the airport

Plussat: I checked in on 12pm no charge.very near from the Air port.

Miinukset: Interia was old and not available refuserater ,safty box in the room.

Plussat: Bus service to/from lax gratis. the hotel is near bus station .

Miinukset: No international tv chanels .tv not good ( focus is bad ).

Plussat: I like the fact that the hotel location is right next to the Los Angeles International Airport, the shuttle services convenient and the car rental company right next to the airport. The hotel entrance lobby was clean and very presentable.

Miinukset: I did not like the dirty carpet and the bathroom ceiling had lots of undesirable marks over the tub.

Plussat: Proximity to airport

Miinukset:

Plussat: Quick service, easy check in, quiet and comfortable.

Miinukset: No frig in room though requested for medications.

Plussat:

Miinukset: No free internet, and internet is very expansive, more than average. Other hotels in the area have free internet

Plussat: The rooftop was beautiful

Miinukset: - staff could care less about service - rooms are soooooo tiny - you hear everything from slamming doors to talking in other rooms - it's a hostel as well with shared rooms on every floor - people can smoke inside the rooms so it smells - security is not there abs bums get into the hotel - elevators don't work - had to take the stairs almost every time - didn't feel safe in the neighborhood - save your money and do not stay here. I wish I didn't.

Plussat: The location was AMAZING. I absolutely loved the commodities and the ambience. The staff was so helpful too and I appreciate helping me when I needed it.

Miinukset: The beds and the room. The bunk beds were soo small so it was hard to get comfy. I was on a small vacation so I didn't like the space. Since there hardly was any.

Miinukset: Breakfast was little Toast and a muffin No butter

Plussat: Everything

Miinukset: Nothing

Plussat: Everything was so new and clean, and nice. The hotel lobby bar and restaurant were beautiful. The staff were all extremely friendly. I loved the beds in the hostel style room I stayed in—would stay in them over sharing double beds with friends/family any day. Wish more hotels used this option.

Miinukset: Wish there were more smaller towels in the room for washing face, drying hands, to put on floor after shower, etc. Some facilities and amenities not open or fully functional yet (but should be soon), wish locks for hostel room lockers were provided, instead of charged for.

Plussat: Everything.

Miinukset: Sprung a parking and facilities tax of $42; and $25... that was never explained. The extra $67.00 will get you a better hotel.

Plussat: Convenient location

Miinukset: Thin walls and loud neighbors

Plussat: The Millennium Builtmore had been on my bucket list for years and it did not disappoint. It’s a beautiful, historic hotel similar to those one might find in San Francisco. It’s not like a cookie cutter Marriott or other chain type, it has character all it’s own. I’ll be back!

Plussat: Nice room , but with no view. Lovely hotel.

Miinukset: Air conditioner was very cold.

Plussat: The bed was comfortable

Miinukset: Better view, the room had no view and bathroom was small

Plussat: The pool was absolutely amazing!!!!!!

Miinukset: Maybe a microwave in my room??

Plussat: Lobby and bar

Miinukset: Room small poor bathroom facilities

Plussat: Great value. Awesome classic building.

Miinukset: Just wanted a vending machine one night. Lol. Air went out but they moved me. Loud band was playing in the park across the street, they couldn’t really do anything about that.

Plussat: Classy and classic

Miinukset: not applicable

Plussat: The staff were very friendly, the dining was outstanding, and the hotel itself was gorgeous.

Miinukset: Nothing about the hotel, just L.A. itself.

Plussat: Location and price.

Miinukset: Front desk Staff were indifferent and not very friendly. Very loud rooms. As if there wasn’t even a wall between rooms. I could hear multiple rooms.

Plussat: Nice bed, good food and drinks

Miinukset: The pool was drained. The hotel is not that clean and needs new carpet

Plussat: the worst and dirty hotel i have been staying ever .. just awful stay ..

Plussat: Beautiful architecture, enjoyed all of the history around the hotel and the design. Also our upgrade to a suite! ;-)

Miinukset: No room service after 11pm. fail.

Plussat: It is at a good location. The decor is in a classy old traditional style. It is associated with a lot of history.

Miinukset: Maintenance does not match the class: A light did not work. It was not fixed upon notification. The guest information binder was missing.

Plussat: The hotel is beautiful.

Miinukset: The Mezzanine rooms we used for our meetings were unbearably cold and made it hard to concentrate. I had to wear a jacket the entire time.

Plussat: The staff was very accommodating and the location was good.

Miinukset: The tub in our bathroom was disgusting, needs to be changed out,

Plussat:

Miinukset: The door to the toilet in 837 creaked

Plussat: I enjoyed the history;the many photo's of celebrities ; the beautiful public areas and the restaurants .

Miinukset:

Plussat: The hotel was gorgeous and all of the staff members were very kind and answered my questions straight forward without trouble. Check in and Check out was very easy.

Miinukset: I had difficulty confirming over the phone two nights before my stay.

Plussat: The stay was comfortable, the staff was friendly, and the bar was fun.

Miinukset:

Plussat: The hotel staff was excellent and very nice. They were attentive and accomodating. The lobby and banquet rooms were beautiful. The common areas were a site to see. Great location for downtown.

Miinukset: The rooms are run down and shabby. The rooms need a major updating. The furniture was old and worn. The bathrooms were small.The elevators were a nightmare!

Plussat: It’s beautiful! Amazing views and staff very friendly.

Miinukset: There must be a nightclub in the building somewhere... I was on the 51st floor and there was club music Blasting all night long. And there wasn’t anything anybody could do. Music went until 2 in the morning and didn’t get much sleep.

Plussat: Amazing hotel. The pool and hot tub were great and the rooms were spacious, comfortable and clean. The hotel staff was extremely attentive and helpful. The views of the city from the lobby and rooftop bar were spectacular. The hotel was very close to bars and restaurants. Biggest bang for your buck extremely affordable considering all the amentities it has to offer.

Miinukset: I loved everything.

Miinukset: Cheaper price would be more attractive

Plussat: The view of the city at night

Plussat: The bed was so comfortable I never wanted to leave

Miinukset: It’s a little annoying that you have to take 3 elevators to get back to your room if you valet park your car buth that’s it.

Plussat: N/A

Miinukset: I really like this hotel I been ther four times the last year

Plussat: Bed super comfy, staff very friendly

Miinukset: Gift shop pricing

Plussat: Loved everything

Miinukset: Water in the rooms

Plussat: Excellent front seat girl. (Late afternoon and evening on 7/7)

Miinukset: First room smelled strongly of cigarettes and weed. Common area outside smelled of weed. Several transients walking in and around parking and entrance

Plussat: Bed was fantastic. Great room. Excellent pick up and delivery to airport (shuttle).

Miinukset: Everything was great.

Miinukset: Great hotel!

Plussat: Beautiful hotel, beautiful pool. Very clean! Staff very friendly!

Plussat: The bed was very comfortable.

Miinukset: Food prices were a tad bit high.

Miinukset: Everything worked out excellent including the shuttle to airport

Plussat: Great food

Miinukset: Great no comments

Plussat: Great place to stay!

Miinukset: There was no coffee in the room to make coffee. Was hungry so went to the restaurant and mentioned this to the waiter and they comped my coffee with breakfast and couldn’t have been nicer. Good touch.

Plussat: The room facilities

Plussat: Staff were very friendly, concierge desk was willing to help with anything which was great as it was our first three in America. Cleaner's went that extra step to make for a very comfortable stay. We would recommend this hotel, extremely close to the airport with free shuttle! Also next to bus depot to get all over the state!

Miinukset: N,A

Plussat: The price is very good for a four-star hotel, just beside the LAX airport but the room is not noisy at all. Also very convenient using the free shuttle from hotel to the airport.

Miinukset: Far away from los angeles downtown, should have a car to explore the city trip.

Plussat: The staff...excellent service

Miinukset: the lack of restaurants in the immediate area other than hotels dining

Plussat: Very comfortable, clean and new hotel

Miinukset: Nothing significant

Plussat: Transportation to and from the airport--close to airport good comfortable bed

Miinukset:

Plussat: Location

Miinukset: Very dated -- needs a complete renovation.

Plussat: excellent checkin/out

Miinukset:

Plussat: Well appointed room and comfortable bed; prompt in-room service

Miinukset:

Plussat: Location is OK. Staff is friendly. Very nice bath rooms.

Miinukset: Rooms not too big.

Plussat: Staff was ecellent

Miinukset: Parking a little too expensive

Plussat: Can’t beat location!! Amazing pool! Great service!

Miinukset: Pillows are flat as pancakes. Worst sleep ever. Found a booger on bathroom wall.

Miinukset: The mattresses were too old and lacked firmness.

Plussat: The hotel bar food and drinks were really good. Friendly and helpful staff. Nice view of the city from our hotel room. Rooms were spacious and concierge used a text service. It was a great location attached to a shopping mall and near the walk of fame.

Plussat: The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.

Plussat: Full service, location.

Miinukset: I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.

Plussat: As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations.

Miinukset: Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.

Plussat: The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.

Plussat: IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.

Plussat: Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.

Plussat: Staff was helpful and attentive to us throughout the stay

Miinukset: parking!!!! After booking stay at hotel, parking information was sent to us as if an afterthought. Valet parking is over 50. Self parking is over 17 a day with no in and out privledges... And lot of improvement needed to meet the 4 star it says it is

Plussat: - Speedy Elevators - Staff, really friendly - Starbucks, food, bar, lots of resources

Miinukset: - Wifi didn't work well AT ALL in our room - They seem to never pick up room service put outside, noticed several items there for 20+ hours

Miinukset: Service at Openaire was extremely slow. Food was great but bec its was so slow so not plan to return. Need to pick it up!

Miinukset: Dirty

Plussat: Unique features with hip atmosphere. Very clean and location was great.

Miinukset: I had to change the room because it was next to the gym. My bed kept vibrating every time someone was using the gym. Also, the floor near the door way was wet throughout my stay. I don't why though.

Plussat: I really thought the staff was really nice and very helpful even with young kids it was a fun place to stay

Plussat: Lived in K-town for 4 years and left 10 years ago. Even though area has changed a bit, love the area. Lots of GREAT restaurants, bars, nightlife. The hotel is trendy, urban and a great overall feel.

Miinukset: I wish they had specials more often.

Plussat: The Commisary staff, environment, and food were amazing. The room itself was well designed and had amazing views. Valet was quick and attentive.

Miinukset: The elevators were slow and crowded. The brass handles in the shower were molded and rusty. The mattress was one of the worst I've slept on. The rooms were missing essentials like a coffee machine and toothpaste. I would have rather had both than the optional t-shirts for purchase.

Plussat: Everything about the line was excellent!!

Plussat: I like the proximity to the subway and the modern design of furnishings and finishes.

Miinukset: I was disappointed by the view from the eighth floor east end, which overlooked the rooftop of the apartment building next door--and almost into the windows of the apartments. Also, the desk chair was too low because of broken springs, causing the cushion to sag.

Plussat: - awesome staff! - awesome location - bar (Line bar & Break Room 86) - both popping places to check out; especially taking advantage of the location since its right under our rooms!

Plussat: staff was nice bed was comfy

Miinukset: didnt sleep all night because of the air filter in the room hadnt been cleaned since the hotel was open and got a bloody nose at 4am because the air was so stale, fan didnt work, etc. now am so sick because of it

Plussat: Room was cozy, comfortable bed, convenient location to downtown, restaurants and Metro station are within walking distance.

Miinukset: Traffic noise from busy Wilshire Boulevard.

Plussat: The view.

Miinukset: Valet is 41. Very small room small bathroom. Extremely noisy all day all night that you can’t fall asleep.

Plussat: Comfortable

Miinukset: No fridge in the room

Plussat: Gym

Miinukset: The room we entered had some used glasses of drink kept right outside which kind of made it look very shabby.

Plussat: Comfortable bedding & excellent concierge lounge breakfast.

Miinukset: Shuttle bus frequency.

Plussat: Bed

Miinukset: Less dust in bathroom and bedroom.

Plussat: The beds are comfy.

Plussat: Everything, the staff was very friendly the room was clean pool was warm bed was comfortable and shower was great

Plussat: Nice lobby.

Miinukset: The shower curtain had a hole, the bathroom sink faucet was loose. The shower spout was leaking, the tub was clogging, asked e times for tissues and no one ever got me a box

Plussat: The pillows were SUPER comfy, however they still didn’t drown out the sound of planes taking off every 15 min starting at 6 am.

Miinukset: I was so excited to arrive to the hotel because it’s reputation of excellence, quality, good customer service, high-class, and cleanliness precedes them. I was truly let down by my experience here. When we got to our first room it reeked of cigarette smoke and the bed looked like Goldilocks had been testing whether or not it was “just right” for sleeping in...we asked to change rooms. When we got to the second room the bed looked like the sheets had been changed...thank goodness, but the door to the adjoining room looked like it had been tampered with. I unlocked the door on my side (just to investigate) only to find the room next door had not yet been cleaned (housekeeping didn’t stop by to clean it until 2 days after we arrived) hmmm...I wonder if that‘s why check-in times are AFTER 3 pm. That’s when I heard the planes taking off. The stay went downhill from there. When I was getting ready to order room service, not a menu was in sight. I had to call the front desk to ask where it was located in the room. That’s when we were told that room service would not be provided to guests due to covid and that we could order take out or eat outside from the Dailey Grill, the in-house restaurant (the front desk should have informed us of that at the time of check in). When we decided to stream a video, the volume on the TV was up SO high, I’m sure my family back East heard the movie! The volume button on the remote didn't work so I had to “turn the volume down” by stuffing clothes under the tv where we thought the speakers were located. It was still super loud. In the bathroom, the only lotion tube had definitely been used as it was half empty because it had not been replaced with new bottles. To add insult to injury there was--what appeared to be pubic hair in the tub! The night before our last stay, I ordered a hot green tea from the daily grill and it tasted—and smelled like—seaweed. The alcoholic beverage I ordered with dinner was lacking in the main ingredient...alcohol! The salmon was VERY bland and not seasoned...come to think of it, nothing on the plate was seasoned. Due to covid, there was not a lot of hustle and bustle that you’d normally find in a hotel that’s located close to the airport. With that said, I’m sure there were MANY other rooms that guests could have been placed in besides the ones closest to the landing strip at LAX. Every morning I was awakened by planes taking off every 15 minutes starting at 6 am. I was so tired by the afternoon a nap at that time would’ve been welcomed, but alas, more planes were taking off to new and exciting destinations! Ha! I had high expectations for staying at the Westin because of its reputation. The Westin in LA DID NOT live up to ANY part of those expectations! I will not spend my hard earned money on a “High-end” hotel where it can be compared to that of a Best Western.

Plussat: Large room, very quiet

Miinukset: The bed was uncomfortable

Miinukset: Tried 4* rooms at other hotels and they we're way better than Westin. Room was too small and congested.

Miinukset: My only complaint is that the Executive floor rooms do not offer any amenities during the weekend. I checked in on Friday night as I couldn't get a flight home that night and hoped to enjoy the complimentary cocktail and breakfast which was not offered.

Plussat: I like how clean n big the hotel was. All the staff where great and it was a great comfort relaxing

Miinukset: I didn't like how the hotel didn't have me in there computer system after I booked online with booking. Com then once it was settled after calling they had me in for a different price then what I was told but it became all salted but I don't feel that I should of been the one to make sure everything was correct

Plussat: Availability and design

Miinukset: There was no option or price option for a '12 hours or less price'

Plussat: Kind Staff, Comfort room

Miinukset: parking price is expensive. Charges everytime u go out.

Plussat: Excellent business ammenities and common areas, including fitness centre. Also great concierge service and event planners.

Miinukset: The room type booked and confirmed on booking.com was not available when I checked in. Furthermore, the rate confirmed on booking.com was not what I was charged for the room. The hotel blamed booking.com for the mistake. Very disappointing. That said, after a lot of negotiating with the hotel management, they eventually matched the quoted rate. So hotel management was good.

Plussat: The bed was great, service was pretty good as well.

Miinukset: Not sure whether it was an issue with the hotel or booking.com but the hotel did not have our reservation when we got there and needed to contact booking.com for the record and confirmation while we stand in front of reception. It made the registration most unpleasant after a long journey.

Plussat: Easy check out and close to LAX. The waiter for our dinner was very attentive.

Miinukset: The bedskirt was stained, the staff at the hotel lobby bar were terribly slow (waited 15mins before being able to order and asked for assistance multiple times). The hotel swimming pool needs a facelift, looks old and worn. The room airconditoner kept turning off, had to wake up mulitple times to turn it back on.

Plussat: The hotel was very close to the Airport. Was serviced with an Airport Shuttle & was easy to navigate into the tourist areas with the help of a hire car & navigation system

Miinukset: Was pretty expensive for the first night (compared to other LAX airport hotels) but got a great deal for our second night/late check out.

Plussat: I loved the idea that the total hotel was smoke free. My room was so relaxing. I enjoyed every moment in my room. Your gifts shop carried some very unique items that I bought because I had not seen these items anywhere else and they made perfect gifts.

Miinukset: The hotel seemed very cold to me. I had to wear a sweatshirt everyday and I am sure the outside temp was at lead 1oo degrees. I was also disappointed when I went to go to the lunch cardt on Sunday and there was none. I did not get my lotion, shampoo, conditioner and soap replaced daily. I loved the fragrance and used much of what I did get. I even liked the scent so much I went down to the gift shop to see if the lotion was sold there. The other down side for me was the fact I earned a free weekend day however I only have three weeks to take advantage of that. Since it is summer those weekends are already booked. I would have loved to have brought my husband to thise hotel so he could experience and traquility that I did.

Plussat:

Miinukset: When I checked in they did not have my reservation. I had the confirmation from Booking.com. This delayed my checkin and could have resulted an a no vacancy as they seemed quite full. I was not pleased.

Plussat: N/A

Plussat: Quiet, close to airport

Plussat: Liked location, price, shuttle, and that decent food choices were available after 10pm

Miinukset: Rooms rather sterile.

Plussat: Had an excellent experience, staff accommodating and friendly, one of the better hotels I’ve ever visited

Miinukset: No suggestions. Great hotel

Miinukset: Front desk staff was very rude and didn't smile all 4 times I went to the front desk

Plussat: Came with a group of the friends and the hotel was very nice. The staff is very accommodating and the hotel is very clean. I would definitely recommend if your looking for something near the airport that’s not too expensive.

Plussat: Location, restaurant, shuttle

Miinukset: Shuttle drop off location, clean the room, update the room. This is a Hyatt Regency but felt like a La Quinta with a nice lobby and a restaurant. There are other hotels close to LAX, don’t pick Hyatt Regency as it doesn’t live up to the name.

Plussat: Well kept, clean, modern and friendly staff members! All you need at the airport property!

Plussat: Its super close to the airport. if you can walk 9 minutes to the hotel its a great deal.

Miinukset: The airport is in road change mode therefore waiting for the shuttle is onerous maybe 30 minutes to hour because of the traffic. It is actually a 9 minute walk!!!! I would suggest walking if you don't have too much luggage. It does no good to take a uber or a taxi because they are displaced outside the airport and you have to take a bus to get there.

Plussat: It was very close to the airport and had shuttles to and from every 10 to 15 minutes. Very handy. Lots of places to eat in the lobby area.

Plussat: Clean, quiet.

Miinukset: Just coming off a red eye with my wife and kids for a few extra hours of sleep during our layover; the decor was a bit over the top and certainly not what we expected from a Hyatt Regency. Weird 1950's lighting. Limited bathroom privacy. The whole room felt like a spaceship. This property shouldn't be a Hyatt Regency; it felt more like a W or an edgier brand. Hyatt Regency at other properties feels classier; this was too modern and hip for a family running on fumes.

Plussat: Proximity to the airport and cleanliness

Miinukset: Self Parking in an unmarked quick park building was inconvenient. Should have your name on the building somewhere.

Plussat: location very convenience.

Miinukset: none

Plussat: The food in the restaurant was wonderful. The bed was comfortable and the room was clean and quiet.

Plussat: Excellent customer services and cannot fault them

Miinukset: N/A

Plussat: Clean, efficient, convenient to LAX. Free Wi Fi was a major plus.

Plussat: The restaurant is excellent, and we were served by a Mexican waiter by the name of Felipe who deserves the highest praise for friendliness and professionalism.

Plussat: Just for one night stay between flights: ideal. Friendly personnel, good food, big room. Perfect location, shuttle bus to airport.

Plussat: For the price the hotel was not bad. It was very close to the beach and shopping areas. Transportation was quite easy.

Miinukset: It is an older hotel and I understand that there may be problems. However, I do think that the room could have been a lot cleaner.

Plussat: Hotelli lähellä lentokenttää ja kuljetus hotellille toimi hyvin. Huone oli siisti ja sisustus ok. Hinta hyvin kohtuullinen.

Miinukset: Huoneessa oli todella tunkkainen haju. Kylppärin amme oli parhaat päivänsä nähnyt. Jos tunkkaista hajua ei olisi ollut niin voisin suositella ko.hotellia mutta tuon hajun perusteella en.

Plussat: Lentokenttähotelli, mutta koneiden melu ei kuulunut huoneisiin. Nopea shuttle service kentälle, vain 10-15 min. Saavuimme yöllä, jolloin ravintola jo kiinni, mutta room service toi huoneeseen erinomaisen "illallisen". Erinomainen hinta-laatusuhde.

Miinukset: Sängyt vain double, ei queen size, 4 hengelle kapeahkot.

Plussat: Lentokentän läheisyys ei aiheuttanut melua, lähellä lentokenttää

Miinukset: Epämiellyttävä haju huoneessa. Huoneessa ei ollut pyyhkeitä mennessämme, ne piti käydä erikseen pyytämässä.

Plussat: Hyvällä paikalla ajatellen lentokenttää ja jatkolentoja. Kaupunkilomahotelliksi tämä ei ole paras mahdollinen, koska matka keskustaan on liian pitkä. Jos haluat mennä rannalla niin oma auto silloin paras vaihtoehto. Hotelli on jo aika vanhaa ja se näkyy. Hinnaltaan hotelli oli edullinen.

Miinukset: Huoneissa ei ollut jääkaappia. Jos et syö aamiaista hotellilla on lähimpään aamiaispaikkaan matkaa.

Plussat: Location

Miinukset: It was under staffed

Plussat: Music was great as well as quality of guests.

Miinukset: Staff were very rude and not helpful. Would not accept cash for incidental room fee

Plussat: i liked the look of the rooms. They were nicely decorated. The size of the pool was great - lots of room for everyone. The location was very convenient to a Metro and to the touristy area.

Miinukset: The pool area was a little confusing. It was hard to tell which chairs were taken. The chairs by the shallow end of the pool were occupied by people who didnt seem to want to get wet which was frustrating. The hotel room felt like a store. Too many items for sale. This also took up precious space for personal items.

Plussat: The decor and friendly staff, the 24hr diner and the pool party.

Miinukset: The lift was close by and was a little noisy early hours of the morning.

Plussat: We were upgraded to a cabana room without asking, which was amazing. The hotel itself is a historical beauty! And location is great

Miinukset: Really no complaints. I do wish the pool was open later though so we could have enjoyed it more

Miinukset: My room smelled terrible. I didn't like the staff because they were very rude to me for walking around the hotel at night.

Plussat: - Fresh and well-maintained hotel (especially considering its age) - Very cool decor in the main areas and rooms are well-appointed - Very nice staff - Pool is nice (although it can be crowded during the day, and has a 'bouncer' stationed at the entrance - this is needed given the popularity, but is a little much)

Miinukset: - The first room I stayed in was small, had a view of nothing but the rooftop A/C units, and had incredibly noisy ventilation system. The very polite front desk staff moved me to a different (and much nicer) room upon request - $10 bottles of water in the room. Come on guys, a complimentary bottle of water won't kill the margins. - 'Hotel-branded' flip flops for sale at $20 instead of the inexpensive complimentary slippers that are normally available at hotels of this level

Plussat: Valet was great, room was clean and enjoyable.

Miinukset: The service was horrible! The bartenders and waitstaff in 3 different venues within the hotel were awful! Rude, not attentive at all, for a place that automatically adds 18% gratuity on top of the additional tip, shame on them for having bad staff at such a iconic and beautiful hotel. This literally ruined the ambience and enjoyment of my stay.

Plussat: Great location! Restaurant open 24/7 with amazing burgers.

Miinukset: A dresser for clothes in the room would have been nice. There were hangers but no space to put other items from suitcase.

Plussat: Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.

Plussat: The hotel is tired. It has two elevators that hold ten passengers. One of the elevators was often out of order. Sometimes there were guests stuck in the elevator. There was no way to use the stairs so wait times to get to our room were long. Our room was small. The TV was not working well. Mediocre at best.

Plussat: I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)

Plussat: The service and room were phenomenal

Miinukset: N/a

Plussat: The location ws great!

Miinukset: No bathrobe

Plussat: The room selection was fulfilled. I have been staying at the hotel for almost 15 years.

Miinukset: Fan Coil Unite was noisy.

Plussat: Very close to amenities and entertainment relating to my stay.

Miinukset: Construction and hammering started very early in the morning so I never slept well. With jet lag on top of it, I came home totally exhausted when this was to be a relaxing few holiday days. Also, my window looked out onto the roof of 2nd floor and workmen could peer into my window. As a result I had to keep my curtains closed at all times. I did not get to enjoy the daylight. Room was very small and not altogether clean - dirty carpet and automan. Certainly not at all what I was expecting from a superior room. Overall not a great stay.

Plussat: The staff was friendly, attentive and available for all our needs.

Plussat: Location

Miinukset: N/A

Plussat: I liked the service quality and hotel. Room was comfortable and clean, people were nice and helpful. Location was best if someone wants to to see Hollywood. It was very easy to ask help from stuff because they were very nice, helpful and open. Thank's!

Plussat: Had problems with lock system on door. Maintanance man came, removed complete door handle and then disappeared. After an hour waiting we needed to go out and security were most unhelpful but finally came and stood by door so we could leave room as there was no way we could lock it.

Miinukset:

Plussat: Great value hotel in a great location

Miinukset:

Plussat: The location was great. The room was a little small, but had charm. We were comfortable there.

Miinukset:

Plussat: Central location in the Hollywood area. Beautiful interiors from lobby to restaurant and inviting exterior areas around the pool and outside bar. Excellent and fast service all over. One night when we had a little plumbing problem : ) in our toilet, the janitor fixed it within 10 minutes. Could definitely book this hotel at my next visit to LA.

Miinukset:

Plussat: I got a free upgrade to a suite.

Miinukset: The low light in the foyer was ridiculous

Plussat: There was a lot that hilton offered. To the point where we weren't able to do everything in the hotel for the 5 days we were there.

Miinukset: The only thing that was a struggle, is the narrow-ish drive in for the front of the hotel. If there's a busy day or event, good luck getting through the entrance with a vehicle.

Miinukset: Parking charges $ 38 /nite not informed prior to booking hotel room.

Plussat: Breakfast good value room lovely clean and spacious

Miinukset: Nothing excellent

Plussat: This Hilton is reasonably priced because of its proximity to LAX. But it is not a typical airport hotel, because it is elegant, modern, and it has most of the conveniences a traveler needs. Pre-arrival check-in, digital key, smart elevators, and stayconnect, which allows you to control the tv with your phone-a real plus for germaphobes.

Miinukset: This visit was a bit awkward because the front driveway and entrance is being renovated, but I’m sure that will be completed as soon as possible.

Miinukset: Restaurants too expensive. Dirty glasses in room. Did not look like sheets had been changed

Plussat: Location and shuttle pickup. Bell desk staff and shuttle drivers were great.

Miinukset: Have to pay for wifi, didn't get me a TV remote which was missing from room for quite some time.

Plussat: Nice room

Plussat: Great location, staff good, love the lifts here, room spacious! Stayed one night. Would come back

Miinukset: exec lounge was quite small and the food offering was poor. sausage wrapped in bacon and bread and some other thing. Not enough room to sit as busy noise from the airport - take ear plugs!

Plussat: Proximity to airport clean

Miinukset: distance to downtown

Miinukset: They didn't mention that you had to pay 35$ a night to park. A 200$ room for the night should come with parking.

Plussat: The hotel was very big and clean

Miinukset: I liked everything

Miinukset: Our connecting Delta flight was cancelled due to the recent weather and system issues. We couldn't get another flight for 36hrs. After arriving at the hotel at 1am, I was told that a strict check-in time was 3pm. I explained the circumstances, but no one was accommodating. They kept explaining their check-in policy and advised not to fall asleep in the lobby or security would request us to leave. There were several travelers in the lobby for the same reason. As I saw hotel customers check out, I asking about room availability. I was told to wait until 9am when housekeeping arrives. At 9:30am, I asked for a room. I was then informed that I would have to pay $50 extra to get one of the first available rooms or continue to wait until 3pm! I had no choice but to pay extra. This was unacceptable!

Plussat: The convenience and price

Miinukset:

Plussat: Stayed overnight before flying back to uk after touring Ca. Excellent accommodation, used gym and pool, good food, comfortable room and despite being close to airport little noise in room. Prompt service and no problems with shuttle to and from airport.

Miinukset:

Plussat: Very comfortable hotel close to all transport. Excellent service in the dining rooms. Excellent buffet breakfast.

Miinukset: Lack of Refrigerator/Mini Bar and Safe in rooms.

Plussat: Conveinient, good quality, friendly

Plussat: car for hire

Miinukset: lack of choices for eating, shopping, sights

Miinukset: thy dont regard privacy :-@

Plussat: Very clean, comfortable rooms; pictures on Internet do not do the hotel justice; would definitely recommend this hotel for it's comfort and luxury.

Miinukset: Food and drinks were excessively pricey.

Plussat: Location was just by lax, perfect view of aircraft taking off and landing, hertz rental desk with check-in desk, breakfast in bed

Miinukset: Had to arrange connecting rooms setup for my daughter seperately on the day of check-in - would prefer to do this in advance with the online booking.

Plussat: The staff were very polite and professional and were kind enough to offer a discounted rate for late checkout.

Miinukset:

Plussat: location

Miinukset: bathroom was poor

Plussat: great room with great view facing the hills on 9th floor

Miinukset: i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed

Plussat: Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.

Plussat: Very nice and clean. Great value and great location.

Miinukset: Lower floors can be loud at night if there is an event in the restaurant.

Plussat: Great location, cool hip vibe

Miinukset: Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.

Plussat: It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.

Plussat: Location, location, location

Miinukset: Small room, expencive parking.

Plussat: Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues.

Miinukset: No comment

Plussat: Beautiful room, helpful staff, comfortable bed.

Miinukset: Needed to wear ear plugs as the road noise is quite loud.

Plussat: Excellent service and great suite W views.

Miinukset: Signage for gym directions needs to improve.

Plussat: Great staff and great hotel, a little pricey for the size of the room but overall great stay

Miinukset: Wifi was down with no notice, was on the phone with IT for over an hour

Plussat: The location and the services/attentiveness of the staff. The bell boy who helped us during our check-in was excellent. Tops for customer services. The waitress at the restaurant was very attentive too.

Miinukset: No self-parking. Parking was very expensive.

Plussat: We like the cleanliness. And the view from the big windows of the hotel

Miinukset: We have a very bad experience in this hotel because this hotel is not suitable for families with children at all. In such a big hotel they didn't make any place for families to just drink a cup of coffee. Even we couldn't sit in the lobby because there is only two seats next to each other in the lobby. Every night they are making party next to the lobby with extremely very high voice which is extremely annoying for the guests who doesn't like praties. And all drunk people are walking thru the lobby that scared us which is something I neve want our children to see.

Plussat: We like the cleanliness of the hotel and the view from the big windows is very good.

Miinukset: We have a very bad experience in this hotel because this hotel is not suitable for families with children at all. In such a big hotel they didn't make any place for families to just drink a cup of coffee. Even we couldn't sit in the lobby because there is only two seats next to each other in the lobby. Every night they are making party next to the lobby with extremely very high voice which is extremely annoying for the guests who doesn't like praties. And all drunk people are walking thru the lobby that scared us which is something I neve want our children to see.

Plussat: We like the rooms and the cleaning of the hotel and the view from the big windows.

Miinukset: We have a very bad experience in this hotel because this hotel is not suitable for families with children at all. In such a big hotel they didn't make any place for families to just drink a cup of coffee. Even we couldn't sit in the lobby because there is only two seats next to each other in the lobby. Every night they are making party next to the lobby with extremely very high voice which is extremely annoying for the guests who doesn't like praties. And all drunk people are walking thru the lobby that scared us which is something I neve want our children to see.

Miinukset: concirg

Plussat: Great location, excellent amenities in the hotel. Hotel restaurant was terrific for dinner and breakfast.

Miinukset:

Plussat: This is a lovely hotel - especially the outdoor heated swimming pool makes it all worth it.

Miinukset:

Plussat: Close to where my daughter stays

Miinukset: We had a king double room and there was no bath tub, for the price I thought there needed to be both a shower and bath

Plussat: The hotel staff went out of their way to ensure that everything went smoothly.

Miinukset:

Plussat: The accomodation (room and bathroom) and the convenient location

Miinukset:

Plussat: Room size n layout

Miinukset: The room was noisy from the traffic bellow

Plussat: The minibar was the most complete minibar I've ever seen. They had everything from tic tacs and gum to shaving cream and maps. It was very helpful and even some really nice hotels only have water and one or two snacks. This was really interesting for me. The restaurant food was good, and the room decor was funky and interesting as well.

Miinukset: The view wasn't the best, but it was fine for one night.

Plussat: The location

Miinukset: The ambiance isn't great

Plussat: The AHS looking hallways and elevator. Creepy but so kool.

Miinukset: I didn't like the bel man to check in my 18 pack. Not kool

Plussat: I love the style at the Standard. It has character without sacrificing quality, and the food at the restaurant is superb.

Miinukset: Not much negative to say. Water collected in the soap dish. Uhhhh....?

Miinukset: Streets access blocked

Plussat: Customer service is A+ I have been stayed here several times over the past 10 years and each time i am impressed with the service at this hotel. I made a reservation for two nights and then noticed that my plane left a day earlier than expected. I called reservations and was able to cancel my second night and get a full refund. I was also giving a 2 hour late check out which is more than any other late check out i have been given at other hotels. The staff is very friendly, polite and helpful. This is by far my favorite hotel to stay at.

Miinukset: Parking is expensive

Plussat: Rooftop pool was really nice.

Miinukset: The room itself wasn't really comfortable. I get the minimalistic / boutique feel the hotel was going for, but it was very basic and didn't seem worth the price. Also, the see through bathroom wall (from the bed area) was a bit odd...it should at least be opaque.

Plussat: Room decor, facilities, attentive staff, restaurant, location

Miinukset: A bit loud at times

Plussat: Not much- out dated decor, staff was rude and not accommodating

Miinukset: The noise from subway construction outside my room was horrible. When I complained the staff offered me the ability to check out without being charged. I explained that was not possible as I had been drinking and did not want to drive after drinking, and it was 1000 pm on Friday night! They were tearing up the road with huge machines to build a subway and they were doing this at night so as not to disrupt day time traffic. After we continued our conversation the staff stained offered me the option to check out. He then said he would comp my valet parking and drinks that were on my room tab. When I checked out the next morning he had not removed any of the said items. Horrible service! These rooms overlooking 6th and Flower should not be sold to customers. I will be contacting both Kayak and the Standard asking for a refund.

Plussat: The food was excellent. Definitely above Standard. :) Their minimalist style was executed well. Food was delivered quickly for room service.

Miinukset: There was no alarm clock or clock in the room. This posed many problems for me. I had to turn on the tv and flip the channel to get a momentary glimpse of the time. Also, the mini fridge was crammed full of drinks so that there was no room to house leftover food. The gym was stagnant, dark, and claustrophobic. The equipment was in great shape and functional, but being in that room was a struggle mentally. The walls were a terrible wood-paneling that accentuated the windowless, dark smallness of the room. There was no music, or tv to drown out the silence. Also, on my last morning I found that my arm was eaten up by what could only have been bedbugs.

Plussat: The staff and manager on shift was amazing, super attentive to details and helpful.

Miinukset: There was a privet roof top event... Guest couldn't utilize the roof top bar, the roof top pool was closed off

Plussat: Very goog bed

Miinukset:

Plussat: the room is nice. location is perfect.

Miinukset: Lobby needs complete make-over

Plussat: Hotel was located just a few blocks from LA live area and restaurants. Very clean.

Miinukset: This hotel was more trend than comfort. Bed was on the floor and bathtub was in the middle of the room. Staff claimed it was an upgrade!

Plussat: Advanatges: location, value for money. Disadvantages: glass wall of bathroom make fillings as you washing in room itself. We found it wried. Expensive minibar, low position of bed and TV set. Poor room noise isolation, we heard everything what happening in corridors. Very poor restaurant downstears. After dinner we didn't tried to have breakfast (cream soup was very bad).

Miinukset: Location, design.

Plussat: Spaciousness of the room, location, design.

Miinukset: The rooftop should be available to hotel guests and their guests... not open to the public. That was annoying. Draws a really bad bridge-and- tunnel type crowd. It wasn't cool, so we left. It would have been nice to be able to create some kind of privacy between the shower and the main room... blinds or something.

Plussat: It was a comfortable well-maintained hotel with a cool attitude. The staff were helpful, and the location well connected to other parts of the City. Wifi was definitely a plus!

Plussat: The design is amazing. If you are an architect, this is the place to stay. This is also a great place to stay in LA if you are doing business in downtown.

Miinukset: Not the best place to stay if you are on vacations. Better stay somewhere in Beverly Hills. Lacks a bit of comfort too, but nothing serious. The bed isn't as good as it should be, and there's a lack of privacy on the bathroom, which is all in glass. This is good for a lone guest.

Plussat: Front office staff were helpful.

Miinukset: Far too noisy. Every car that went past can be heard plus endless police sirens etc. Easily fixed by double glazing. Also corridors and courtyard etc were not clean. Minimalist furnishing is fine but it could include another rubbish bin in bathroom and one more chair as there is nowhere to put luggage during your stay.

Plussat: Very clean and tidy room, friendly stuff, close to subway station

Miinukset: The shower was in plain sight of the rest of the room (glass wall) which is something that is only recommended for couples.

Plussat: Not much...but the room service for food was prompt...food was so so...

Miinukset: The service wasn't very good...I called and asked for extra pillows and had to call again and even then it took them over 2 hours to get them to us. It was definitely over-priced for what we got..no view of anything but another building.

Plussat: Didn't know what it was. It was better then I thought. Nice staff. Nice place. Stay there again. Time and time again

Miinukset: Parking is outrageous, additional tax and no free wi-fi. Ridiculous!

Miinukset: $28/day parking fees! This was not mentioned at time of booking. Reserved two rooms with two double beds in each, as our party consisted of two families of four. Was given two rooms with 1 king bed in each. Staff was rude and seemed annoyed that the reservations were booked via 3rd party. Rooms were on the small side and out dated. Very small pool and jacuzzi. Breakfast buffet is $24 for those interested.

Plussat: Close to the airport, clean room, friendly staff, quiet, good dinner recommendations, shuttle was on schedule.

Miinukset: We had to move into a 2nd room because the air conditioner wasn't working in the 1st. There was a $9.95 charge for the WIFI connection. The continental breakfast charge was too much ($19.00).

Plussat: Breakfast fair, room excellent

Miinukset: Good spot and facilities. A little chaotic for dinner

Plussat: First, The employees were kind. So I could ask without any pressure. Second, The facilities were clean overall.

Miinukset: If you want to use wi-fi you need to pay about daily passing. I didn't feel uncomfortable about it.

Miinukset: I didn't enjoy that I had to pay for parking when I'm already staying at the hotel and paying for the room it's bullshit my bank account is now over drafted 100 dollars because of this

Plussat: The rooms were clean and comfortable.

Miinukset: There was no late night snack bar.

Plussat: Location

Miinukset: Lack of electronic plugs

Plussat: nice room. comfortable bed. everything worked

Miinukset: Terrible pickup service at the airport. We waited a half hour for the shuttle, and finally I had to call the hotel to request a pickup. The other hotel shuttles passed by every 10-15 minutes.

Plussat: I really enjoyed the fact that right from the start, members of the front desk were friendly and attentive. In addition, everyone else encountered at the hotel was very nice and I thoroughly enjoyed the experience. Will be back for sure when I come back to the area!

Plussat: Close to airport and shuttle service. Bed was comfortable.

Miinukset: Room smelled musty. Not the cleanest place. Neighborhood is industrial / business. Left a necklace that was a gift in room. Called guest services. I was told they found it snd it would be mailed to me. 2 snd 1/2 weeks later no necklace.

Plussat: Everything

Miinukset: No complaints

Miinukset: Room was not clean, hair everywhere. Room was in disorder Multiple electrical outlets did not work

Plussat: Close to the airport

Miinukset: Arrived to find that the room was not ready at 7.pm. Then given a filthy room later exchanged with a slightly better room. This place is old and dirty, definitely the worse Holiday Inn I've ever been to.

Plussat: The room was a one king size bed, very spacious and clean. Like it a lot

Miinukset: Parking was very expensive and one shouldn't have to pay for parking for the rate this Holiday Inn charged.

Plussat: Very comfortable

Miinukset: Parking free

Plussat: Great shuttle service. To and from airport. E-Z Check In

Plussat: The staff wad very helpful and respectful. This a very nice hotel. The Business Center was nice but limited for 15 minutes.

Miinukset: There were a limited selection for the Tv. I wish there could have been more channel and more variety. Only thing I didn't like is that you have to spend over 7 dollars to use a credit card.

Plussat: I liked the concierge. I liked that you have a bar.

Miinukset: When checking in I was told that the room I prepaid for was sold out. They tried to give me a king bed- I wouldn’t mind if I was not sharing my room. I prepaid for a double bed. I showed my confirmation to the desk lady and she showed her manager. Then she came back and said a double room just opened up. Later that night we called house keeping and the front desk and no one would answer. We needed toilet paper because our room didn’t have any extra and was nearly out when we first got there. I had to go all the way to the lobby to ask for some toilet paper. There were four employees chitchatting and did not look too busy to answer my call from the room. Overall will never stay there again.

Miinukset: Only one receptionist for check-in. Took a long time standing in line. especially difficult after a long flight and long time going through immigration at LAX. Should have had more receptionist working the desk. with all the electronic information they should have known many people would be arriving.

Plussat: the room was spacious and considering the location (LAX) rather quiet

Plussat: shuttle bus to/from airport was quite convenient because of its frequency.

Miinukset: it is not significant but sometimes the temperature of the shower was not enough hot.

Plussat: Very friendly and customer focused people, even in the middle of the night if you have problems

Miinukset: There was a problem of shower fixture. It should be fixed.

Plussat: The staff was very hellful and very attentative.

Miinukset: Nothing, everything was fine.

Miinukset: They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back

Plussat: Room and bed were large and comfortable.

Miinukset: The in-room coffee left something to be desired. The small packets of powdered creamer were barely enough for a small cup of coffee, even using both of them. And there were no glasses in the room . . just plastic cups.

Plussat: The room was nice, great views from the top floor.

Miinukset: Check in was strange-the valet didn't want to let us park for 5 minutes to check in and was extremely rude. Found the store staff unfriendly. Check in staff was friendly.

Plussat: Everything was in perfect position. I was extremely comfortable

Plussat: Ample room and nice layout, comfy bed, but pillows were a bit runned-down.

Miinukset: Room smelled old upon arrival (put my lavender oil to work quickly)... mold stain on shower wall, shower floor needed replacement, main bathroom light was out, coffee available for two people in the room, but only one creamer packet and stirrer was available, sofa was visibly stained. Furniture looked like it hadn't been polished ever - just lightly dusted bn guests. No free wi-fi. If I didn't experience any of this, I would've given a much better rating but it's hard to get past first impressions. I'm big in attention to details and unfortunately it just wasn't there, and certainly not for $300 per night.

Plussat: Great price, service and convenience downtown. Very good breakfast.

Miinukset: Moldy smell from A/C in our room. Expensive parking $40.

Plussat: This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause

Miinukset: ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too

Miinukset: Staff was sucks

Plussat: The bar and pool are were very nice to enjoy. The rooms were clean and bathrooms recently updated.

Miinukset: The beds were small and uncomfortable. Sheets stiff and made me hot. Good pillows though. The rooms have no complimentary water or water to buy.

Miinukset: pay for internet access? noisy - next to freeway

Miinukset: tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.

Plussat: comfortable rooms

Miinukset: cheap toilet paper lack of tea bags expensive parking did not receive a thank you or how was your stay at checkout