Los Angeles hotellia

Plussat: The location was convenient to the end purpose of our stay.

Miinukset: The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.

Plussat: Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner.

Miinukset: Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.

Miinukset: Valet parking staff was rude

Plussat: Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian

Plussat: Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here.

Miinukset: A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.

Miinukset: Hot water was not working at all. Fixed by the morning but too late for evening activities. Nice to have a coffee shop open so early and the pool area was delightful. Friendly staff.

Plussat: Close to stapled center

Miinukset: No hot water in the room on Friday afternoon, after a day at the gym, and pool. So we went out to dinner and Clippers game without a shower on Friday night. Once returning that night we finally had hot water shower, however no air conditioning. We called 2 times and no one came up to help. No manager response, no nothing. Also cold, hot tube at the pool during the day. Last, gym was closed so we had to go to front desk for key to adjacent hotel in order to use their gym. I’ve stayed at Marriott at least a dozen times before and always consistently great facilities. Eg. Times Square, union square, Anaheim, San Juan. This one had too many problems in one day.

Plussat: While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live!

Miinukset: The mattress was a little firm for my liking, but the bedding was exceptional!

Plussat: The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs

Miinukset: The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.

Plussat: I love everything about this hotel ,great staff great view beautiful hotel

Plussat: Staff is friendly and effecient.

Plussat: The room was nice and bed was comfortable.

Miinukset: The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.

Plussat: Rooms are cool, looks nice overall.

Miinukset: I chose this place in large part because it had a rooftop pool in downtown LA. The Sunday after we stayed there we tried to use the pool at 12pm but all the lounge chairs were put away or closed off and removed from the pool. We were told because of a pool party at 4pm no lounge chairs could be out by the pool and needed to be held for it. When I asked if we could use just 2 to hang by the pool for 1 hour and that I would pay, they said they would check with their manager. I waited about 30 minutes for that person to get back to me then saw them walking by doing something else with no manager in sight or answer. We split and went home. Also, purchased room through Kayak paid the additional amount to get breakfast included. Ordered from room service and told them we had that deal. They delivered breakfast and charged us. When I spoke to management they said that I needed to go to the restaurant to order the breakfast that I paid for through the Kayak reservation. When I told the manager we let them know about it when we ordered room service on the phone and they never told us we had to go down to the restaurant, she referred me to bring it up with Kayak. Service is absolutely the worst considering the inflexibility on food ordered from the same cooks and bait and switch on a pool amenity that you can't you because of a party in 4 hours.

Plussat: Clean, big room, i especially enjoyed the remote heater function it was my favorite room amenity.

Miinukset: My first night, I awoke at midnight to a very loud fire alarm which was blasting in my room through a speaker. I walked down 17 flights of stairs and only when I got to the first floor an employee brushed it off and said it was a false alarm. The second night, same thing happened but this time it was a 3am fire alarm. I was wide awake, heart racing for hours, I didn’t get much sleep between both nights. They did, however, comp my room service so that was attentive and a nice gesture. I appreciate them doing that without me having to ask for things in return to make it better. Sleep is the main purpose of my hotel stay and if you can’t get a good nights sleep, why am I even there? It just really left a bad taste for me, even though the staff and hotel was perfect. Not sure I’d go back.

Plussat: Room was excellent

Miinukset: all good

Plussat: Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel

Plussat: Close to LA Live and The Pantry

Miinukset: Not able to check in until 3PM. 'No rooms available at 2:40PM' ... so not a single room ready 20 minutes prior to check in time. No one mentioned very very loud band playing just under my window until 11PM. Hotel old and not impressive. My upgraded room did not seem any better than a standard room. Bed on a platform that is bigger than the mattress so be prepared to kick you toe in the dark.

Miinukset: Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.

Plussat: Staff - very friendly. Rooms clean.

Miinukset: Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.

Miinukset: One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.

Plussat: Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed.

Miinukset: AC is a little noisy.

Plussat: Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area.

Miinukset: AC was noisy

Plussat: Great service!

Miinukset: Parking is pretty expensive

Plussat: From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location.

Miinukset: We liked our views, location,staff and walk friendly property.

Plussat: View was awesome, best was very comfortable and everything was within walking distance from the hotel

Miinukset: Nothing. I loved it!

Plussat: Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.

Plussat: The location is great, especially if you are attending a show at the Convention Center. The size and layout of the rooms are great, especially if you want added space for a meeting. Having a full kitchen and washer and dryer is certainly an added plus at these long meetings. Parking was great. Everyone at the property was super helpful and customer oriented and made you feel at home.

Miinukset: The bedding and carpeting need a refresh. The hardwood, cabinets, and fixtures are all updated, but the room carpeting seemed 15 years old, it was so out of place it just stuck in my mind. A small blemish on an overall good experience.