Buffalo hotellia

Miinukset: Couldn't control room temperature had to contact front desk.

Plussat: Rude staff, slow service

Miinukset: Was suppose to get suit with hot tub and shower and i did not

Plussat: The amazing hot tub

Miinukset: Nothing at all

Plussat: The bathroom was amazing. The high tech shower and toilet!! The value was great!

Miinukset: The HVAC could not really be controlled in the room. We called the desk and they did some adjustments which made it better, but this is a major issue. They explained it was a temporary problem exacerbated by the change in seasonal temperatures.

Plussat: Modern renovation in a historic building, spa shower, comfy bedding, well designed interiors, very nice hotel and room to come back to after a long day...

Miinukset: The price jumped for the week of my conference.

Plussat: High technology brings the luxury level to the top. A Toto automated toilet that cleans you and itself! Four different sprays options with digital touch controls in the shower. Bedside tablet with controls over temperature, lights and curtains.

Miinukset: The furniture is already showing some wear.

Plussat: The bidet, bathtub, and shower were amazing. Big comfortable bed.

Miinukset: No robes in the room.

Plussat: Very clean.

Miinukset: Walls thin. Could hear talking next door on both sides of room.

Plussat: The rooms were well layed out and beautiful

Miinukset: The workers that came when we were a bit to noisy were incredibly mean and ride... Within 2 min of opening the door I got 'i will throw you and your friends out on the street if that music doesn't turn down asap' very disappointing I genuinely have to say

Plussat: The rooms are amazing! And the hotel staff were very pleasant .

Miinukset: No.

Plussat: The room, and bidet

Miinukset: No

Plussat: The room was outstanding, with Toto Toilets with an automated bidet and steam , jetted shower, the amenities are comparable To the rooms of the Ritz Carlton.

Miinukset: Signing an agreement not to have guest in my suite after 9 pm I'have never heard of anything like this before and was shocked when I was asked to sign this waiver. I was in town to visit family and I invited them to the hotel that evening for drinks.,

Plussat: Clean, breakfast included, happy hour snacks and drinks good location

Plussat: I loved the complimentary reception from 5:30 to 7:30 pm. It was a great Idea and perfect to start the evening, and after that go for dinner at any restaurant close from the Hotel.

Miinukset: At my arrival the front desk didn´t have all the information about my reservation. I have booked two rooms both under the same confirmation number they just found one room. They were able to fix that without any consequences, and that was very good.

Plussat: Friendly service.

Miinukset: Over priced.

Plussat: Suites were quite spacious and comfortable. Location is walking distance to the theatre district, Chippewa St. and a short Uber drive to Canalside. The full breakfast was delicious and included in the stay! I highly reccomend this to anyone coming to the

Plussat: Cleanliness, valet staff very helpful and pleasant and the room size/amenities.

Miinukset: Front line staff told us upon arrival that Columbus Day was considered a weekend day so the breakfast Buffett would be available until 10:30 am when in actuality it was not. There was a miscommunication per staff.

Plussat: Love the rooms, the location, and the decor.

Miinukset: Miscommunication. One guy showed up at my door about mold in sink (he got the wrong room); people came into my room even though I refused room service. Got charged valet service for two days, even though it was my guest who used the valet.

Plussat: Hyvä sijainti, viihtyisä ravintola ja lyhyt matka keskustaan. Mukava henkilökunta. Makuuhuone, "olohuone"ja kylpyhuone olivat suuret. Helppo pysäköinti.

Plussat: The location was perfect for my needs. The staff all the way around was excellent - from car valet to maintenance. The extensive (free) breakfast most appreciated! I love the suite setup, but the heat only seemed to heat the living room, not bedroom!

Miinukset: The first time I washed my hands in the bathroom sink, it did not drain and it backed up with chunks of something that made it appear someone had vomited in the sink!!! Needless to say, it was disgusting! Maintenance came with a snake and fixed it!

Plussat: The 2 queen bed suite was very spacious.Definitely made our trip so great because the hotel was beautiful.breakfast was delicious with many options to choose from.Pool was also a great added feature.We will be coming back for sure!!

Miinukset: No.It met all of our needs.

Plussat: We love the embassy suites for its location and for the wonderful breakfast and the fabulous managers reception that takes place every night. The staff is also very welcoming and, as mentioned it’s close to everything. We always stay here and, as a bonus, the New York jets were at the embassy when we were there so it was great to player watch. Had a great chat with leveon bell!!’

Miinukset: Nothing really... the rooms are a little dated but overall... great place

Plussat: Very comfortable beds. Quiet. Beautiful views!

Plussat: Staff were friendly and location was great

Miinukset: First, pool was small and there were no pool towels available and no one came to restock them. Second, there was a thick coating of dust on the lights in the bathroom in my hotel room. I noticed same issue in other places too. Third, no one ever mentioned the valet parking fee to me when checking in or if there was another parking option that didn’t require paying $25 extra. More I information would have been helpful.

Plussat: We were able to watch the New Years Eve ball drop from inside the building

Miinukset: The pool area was very cold and no hot tub!

Plussat: Lobby and staff were nice

Miinukset: The executive rooms should have a microwave and a couch. Need a more modern look. Bathroom tub filled up while showering.

Plussat: Staff at the hotel was amazing. All of the individuals we dealt with were extremely friendly and very helpful. I must mention one individual in particular ( she checked us in when we arrived). Hotel employee went out of her way to help us.

Miinukset: My wife was a little bit disappointed with the lighting/mirrors in the bathroom. She always was surprised that no shower cap was provide.

Plussat: Average hotel.

Miinukset: Mattress was very bad, going deep in the middle me and wife both got low back pain.

Plussat: Great

Miinukset: Hc

Plussat: The hotel is beautiful. The staff is very welcoming and attentive. The location is great for a couple or a family with older children that want to explore the city.

Miinukset: The bed was very uncomfortable. It felt as though they had two twin mattresses pushed together. The hallways were filled with kids practicing hockey all hours of the day and night. We had 2 young children with us which was very difficult as you have to valet or park across the street at $25 per day which wasn't mentioned in booking. This made check in or leaving and coming back very difficult.

Plussat: Proximity to venue

Plussat: Excellent customer service. The staff went above and beyond.

Miinukset: The price was higher than last year when we booked. We wish there was a simple complementary breakfast.

Plussat: Loved the atrium, staff very friendly, great city views, very centrally located. Maybe not the most luxe but excellent for the price.

Miinukset: Have to be let into bathroom in lobby, droning "Danby" brand fridge with no off switch. Even though it's the heart of downtown there seemed to be no one on the street.

Plussat: Highly professional staff. Within walking distance to several theaters.

Plussat: Everything was great

Plussat: Loved everything!! Staff was so friendly and accommodating. A+service, room was spacious, clean and bed was so comfortable. Location was perfect. Monorail was right outside the hotel!! Will definitely be returning!!

Miinukset: Nothing

Plussat: The only thing we liked was the location. It is close to many downtown amenities. There is a bus stop right in front of it, as well as many restaurants. There is parking (fee) within the property. The lobby looked very nice.

Miinukset: The hotel needs a lot of renovations. I understand that they just bought the property, but before opening (reopening) all the signs should reflect the new property management. The carpets are horrendous, some of the hallways have duck tape holding the carpet in place. Overall, they need to close the hotel, clean it, replace carpets, signs, fix rooms, train housekeeper on proper cleaning procedures and how to interact with the customers.

Plussat: Great location close to downtown activities. Staff was quick to respond to requests.

Miinukset: Had to pay for parking

Plussat: nothing, room was dirty, beds were terrible, walls are paper thin.

Miinukset: room was dirty, beds were terrible, walls are paper thin. bathroom was dirty. for the price I paid it was awful.

Plussat: The only saving grace for this hotel is the staff. This is the only reason this Hotel is receiving one star. They were so professional and gracious dealing with the many complaints that they were receiving from numerous customers, including myself. I feel so sorry for them that they have to work under such atrocious conditions.

Miinukset: OMG Where do I start?? Let's start with the false advertisement. They stated they were done with the renovations on this hotel...THEY NEVER STARTED! Confirmed by hotel staff. This hotel should be listed as a HOTEL 6 or A WELFARE HOTEL!!! They have four elevators, only two worked (very slow). When we exited the elevators the hallways were poorly lit and depressing. When we arrived in the room (executive room) it was small, dirty and dusty. The bathroom door when opened, literally was 1" from touching the toilet stool, that's how small the bathroom was. There was dust caked everywhere. The tissue box was apparently empty so housekeeping took toilet paper and stuffed it into the tissue box!! The hot water was tepid at best. Then to add insult to injury, I learned through some reliable sources that the room I paid over $200.00 USD for is normally $99.00 USD. So they went up over double on their rooms for New Years Eve. Our refrigerator did not work so we had to call down to have one brought up, which was done very quickly (like I said earlier great staff). I'm sure I'm leaving some stuff out, but my mind is so clouded with everything that is wrong with this place. WORD OF WARNING....RUN DON'T WALK AWAY FROM THIS TRAINWRECK!!!!

Miinukset: Paying to park in hotels lot, Bar closed early despite several tables of guest. No free coffee in am.

Plussat: We came to town for a 2-day music festival. The hotel was conveniently located and close to the venue. The hotel staff is extremely friendly. We enjoyed having a drink at the bar before and after the concert.

Miinukset: The rooms are kind of shabby. They're not unbearable, but they definitely are in need of an upgrade. My husband believes the bed we slept on was an olympic spring board in a former life. Not the best night sleep I've ever had, but not the absolute worst.

Plussat: n/a

Miinukset: my car was broken into, many cobwebs, pool dirty, over priced at bar and restaurant,

Plussat: Location , friendly staff, parking

Miinukset: Heater in room was loud and thermostat had issues getting temperature right. Lack of hotel information booklet and restaurant menus in room.

Plussat: Location was great!

Miinukset: Greeted by rude staff and book a king but was given 2 days

Plussat: The staff were awesome. The ballroom was amazing

Miinukset: It was very old and run down. We were on the 7th floor and the highway noise was very noticeable at bed time

Plussat: Bar and restaurant; the staff were willing to accommodate and listen to guest grievances, as they know about the need for renovations

Miinukset: Dank and outdated rooms; the fact that it took 3x to get a decent room without a toilet problem, comforter stain, or well-attended presentation; also the sauna was not cleaned or on at night at told by the front desk, this hotel had no shuttle services, but they should.

Plussat: Customer service

Miinukset: Every thing