Buffalo hotellia

Plussat: Staff was friendly

Miinukset: It didn't even offer continental breakfast but website said it had breakfast and pool wasnt open so it wasnt worth the money it had nothing there. Last night had to call front desk for extremely loud people put in room next door. Wasnt a good experience

Plussat: nice indoor pool and views.

Miinukset: some areas are very dirty.

Miinukset: Pool area closed

Plussat: Room was comfy

Miinukset: There were groups of young teenagers roaming parking lot either looking to rob someone or sneak in for party but me and my wife felt unsafe. At 1 point we had to go out as soon as we got back they rushed us and stood by door we had to sit in our car for 15 min for them to leave while screaming racist comments at us because we are white very scary

Plussat: Close to shopping stores and restaurants

Miinukset: A lot of the linens were heavily stained and there were a lot of teenagers very loud inside the halls so there was no peace that night

Plussat: The clean and neatness of the property

Miinukset: No microwave in the room

Plussat: Close to airport, easy access.

Plussat: Staffing was amazing

Miinukset: Enjoyed every second of my stay

Plussat: The rooms

Miinukset: The hotel housekeepers are dishonest. My son accident left his Nintendo switch game in the room and it was stolen. They are the only people that have access to the rooms after guest check out. It is sad people do not have integrity.

Plussat: Housekeeping was great. Left my pillow when we checked out and I was able to go back hours later and retrieve it. Really appreciated that extra attention and assistance.

Plussat: The location was great!

Miinukset: I had to change rooms as I could hear EVERYTHING that was going on in the next door room. Even after I requested to be moved, I could still hear though it was less.

Plussat: I love these rooms, they are clean, and comfy.

Miinukset: I only wish the pool had been open til midnight.

Plussat: Helpful staff, clean room, good breakfast

Miinukset: Non-functional tv remote control

Plussat: Not much

Miinukset: Very noisy hotel; we could hear everything from the connecting room. We called to complaint about the noise but the hotel did not do anything about it. Staff at reception was very average, barely giving us any information. We travel a lot, both for business and for pleasure, and at $190 per night, this is not a good value for money.Thanks

Plussat: What I like best about staying at the Millennium is that it is central to all the places that I like to shop. Now they have a Tim Horton's that is close as well and that is a bonus.

Miinukset: The bedding was done very poor, wrinkled, no mattress cover, not enough pillows for a king size bed. Heat did not work well. Rooms need updating for price you pay. I would only recommend because it is very convenient for shopping. I have stayed here quite a few times.

Miinukset: food was poor quality, the hotel was cold, the pool was small and cold when you came out of the pool

Plussat: Location - right beside the mall and easy to get to from Toronto. And I really liked the pool-side room.. Also, it was nice and quiet at night, even with the pool just outside our door.

Miinukset: The room door to the pool was very difficult to close. We had to slam it.. And the breakfast was all carbohydrates - a choice of fruit or juice would have been nice in the free part of the breakfast.

Plussat: hotel was convienant to I-90 and places I had to go in the city.

Miinukset: The hotel staff needs customer service training. Their tone with customers was brusque and sexist - nice to men, short with women. the right words were said but there were few smiles and a lack of welcoming warmth.

Plussat: Great Mattress. Friendly staff.

Miinukset: This hotel needs a major reno!!! TV didnt work, bad need of paint job, sofa was worn and torn, wall paper peeling off, etc etc. My wife was not impressed.

Plussat: the swimming pool was handy

Miinukset:

Plussat: proximity to shopping area

Miinukset: Bathroom needs updating- looking old and tired

Plussat: We enjoyed shopping at the mall and the atmosphere at the hotel.

Miinukset:

Miinukset: First room was not cleaned. Beds not made. Mattresses had red stains. Had to switch rooms cable service was in and out in second room after maintenance came to “fix” it. Was told I’ll be getting $20 off my total stay and refund hasn’t been given yet.

Plussat: I want a full refund and money back.

Miinukset: Heroine and drugs all over room. Management will not give us our money back because this was paid for before the time of check in. There were needles, blood, and tin foil with heroine and whiite powder. This was found in the couch cushions and on the bed

Plussat: The location.

Miinukset: None of the lights in the room worked besides one little lamp, urine stains on the bed covers, obviously wasn’t cleaned notified staff but they said they didn’t have any more 1 king bed rooms available. Didn’t show any empathy or understanding, other guest were loud as ever in the hallways couldn’t even sleep. Couldn’t turn the tv up past 30 to tune them out. Overall bad choice.

Plussat: Ac

Miinukset: No pool open

Miinukset: I have been itching since I left

Plussat: The staff was friendly.

Miinukset: There were several broken items in our room.

Plussat: The days inn I stayed at first room bed not made and coffee stains and garbage in room second room dirty with hair all over and toilet full of toilet paper and no tv remote after this I just turned around and walked out and left hotel

Miinukset: The days inn I stayed at first room bed not made and coffee stains and garbage in room second room dirty with hair all over and toilet full of toilet paper and no tv remote after this I just turned around and walked out and left hotel

Plussat: Location

Miinukset: The rooms are outdated and could be cleaner.

Miinukset: Mediocre water temperatures, other guests and children playing in the hallway till 3am ,loud conversation

Plussat: Nothing,!! I checked in late and I was tired!!!!! They gave me a room that was not clean. There was cigarettes under the phone, ashes on the floor, The sink was dirty, I had to wipe the washroom in order to sit it was splash of dirt, the bathtub dirty.

Miinukset: I need a compensation!!

Plussat: Location is very convenient for our early morning flight.

Miinukset: The bagged breakfast only had an old orange and a fruit bar. Really for "breakfast included" they could've added a little more food.

Plussat: It is very close to the airport.

Miinukset: Breakfast is now served in bags and really should be more than a granola bar and apple sauce.

Plussat: Hotel satff were pleasant and helpful

Plussat: i liked the fact that the hotel was clean, very accomadating as i booked three rooms and then at the end of the tournament we needed another 6 rooms. they were able to provide them for us and gave us the same price as the first three. i was very happy with the whole thing.

Plussat: Hotel stay was great. Owner was not very friendly. We showed up 2 hours early and they charged us for an extra night.After discussing it further the charge was taken off the bill. The woman at the front desk was nasty and very unpleasant.

Plussat: Really liked the proximity to the Buffalo airport. 24hour shuttle was great!

Plussat: The pool and sauna was refreshing. The continental breakfast was a plus.

Plussat: It is convinient to park vehicle at the hotel after the stay for duration of bussiness trip

Miinukset: The restaurant did not look very appealing to us and did find another one down the road.

Plussat: Room was clean and comfortable. plus they had a toothbrush available for no extra charge when we forgot one.

Miinukset: the coffee in the room was great, but the coffee at the breakfast was more like coloured water. it was horrible and very WEAK!!!

Plussat: Staff was friendly and accommodating.

Miinukset: Requested non-smoking rooms/floors and were given smoking rooms on a smoking floor.

Plussat: The room was nice and the hotel was clean.

Miinukset: Parking was not easily accessible and valet was $18 a night. The hotel was not in a great area.

Plussat: We specifically wanted something within walking distance to the Anchor Bar. It's a strange location, but it was within about 3 very walkable blocks to the restaurant.

Miinukset: Parking is a challenge. You either pay for their Valet ($18.00 a night) or park in a garage somewhere on the medical campus. This hotel is basically in the middle of a bunch of medical buildings. No other restaurant other than the one in the hotel!

Plussat: comfortable, modern room and it was very convenient to our purpose in buffalo

Miinukset: front desk staff was rude and treated us like second class citizens. after seeing this listing, we asked the first agent if there was a room and she immediately, without looking, said they were sold out. as soon as my girlfriend started to mention seeing rooms online the manager gave us a line about having to buy online. we had to sit in the lobby and bought the room on the app.. we asked if these rooms were held by kayak and similar companies and the mgr said no. which means they were lying about their availability. my girlfriend and i are both front desk managers at much busier and nicer hotels in Yellowstone, and our staff would be in serious trouble if they treated our guests like we were treated. the bell/valet and housekeeping staff was very nice and helpful!

Plussat: Very good location, clean comfortable room

Miinukset: Parking is by valet at extra cost. I called in the morning, as instructed, to ask for my car. They told me it would be ready in 10 minutes. When we came down to the lobby, they had forgotten to get the car and apologized. Then next morning, I called down again for the car and it still seemed that they hadn't retrieved it when we arrived the lobby. On another note, I told them that the shower light bulb needed replacement and requested firm pillows since the down pillows flatten into a pancake. The bulb was not changed and firm pillows never delivered.

Plussat: Hyvä aamiainen ja hyvät isot sängyt. Todella reilun kokoinen huone yleiseen USA tasoon verrattuna. Hinta-laatu suhde oli kyllä oikein hyvä!

Plussat: Location to city attractions.

Plussat: Everything was quite satisfactory. Place was very quiet. As a wearer of false teeth, I thought breakfast toast was too difficult to chew.

Miinukset: I thought that covers on beds could have been easier to pull up should one have wanted coverage over one's head. Cover could have been a little "fluffier" and perhaps warmer. If there had been a couple of covers, one could have been pushed down.

Plussat: The rooms were clean and the location was convenient to downtown. Check in and check out were quick and easy.

Miinukset: Parking is limited due to its location. It's all paid parking or street parking unless you want to pay for valet parking through the hotel.

Plussat: location

Miinukset: first,our key didn't work.then ,after going downstairs,we opened the door luggage and people were in the room.then again we had to go back down stairs get anther room think they would of compensated us alittle for our running around after 3.5 hr. drive.

Plussat: We needed a hotel in close proximity to Hamot Hospital and the Wyndham Garden Hotel was perfect. The concierge/shuttle driver was very pleasant and the lady at the front desk very helpful with a place to eat and directions through the hospital.

Plussat: Staff called me told me they would hold $161 on my card but they held $193 n I won’t be able to get refunded due to an emergency until 5 business days. That’s ridiculous if u ask me. U can take my money within seconds but can’t release it. Unacceptable.

Miinukset: Location.

Plussat: Convenience to downtown arena

Plussat: Good value for money

Miinukset: The breakfast buffet was quite limited

Miinukset: Reserved room with two beds was not available any more. Allegedly only a room is reserved, not the specific features of the room. Then why can I choose them during reservation? With two kids even in a King Size Bed it's a bit tight.

Plussat: Good gym, nice room, front desk lady was very helpful

Miinukset: They had no record of my booking.com reservation!!! Luckily they made a room available anyway. They had to have a long phone conversation with booking.com before this was solved. Breakfast restaurant is a joke.

Plussat: I was supp to get king bed with her tub I got a ran down room when the 2 quees was the staff acted as they were going out of there way bed were hard

Plussat: Staff were very accommodating. Location was excellent with shuttle to the airport very convenient.

Plussat: Great hotel. Comfy beds. Excellent staff. They picked us up from the airport Quickly. Great price.

Miinukset: The only thing was the door to the room had a 1-2 in gap on one side. It was just odd. Everything else was amazing

Plussat: It was clean staff was so nice and welcoming right near McDonald’s and Tim hortans balcony I’m king room every comfortable

Miinukset: No microwaves in my room and I had to go one night without a tv.

Plussat: It is located right by the airport. The first thing they asked was if we would need a ride to the airport. Even the women in charge of the breakfast asked us if we needed anything. Great place for their cost.

Plussat: Good value for price. Free parking and breakfast.

Miinukset: Hotel needs some updating.

Plussat: The quietness and privacy.

Miinukset: No swimming pool

Plussat: Great value. Very nice staff. Would definitely return. Loved the noon check out.

Miinukset: No.

Plussat: Nothing

Miinukset: Always police out there

Plussat: Room was dirty and blood on the sheets

Plussat: The room was warm and spacious.

Miinukset: The complementary breakfast was Terrible

Plussat: The staff was excellent friendly and helpful. Also breakfast was good. Room was good for what we needed a good night sleep

Plussat: It was conveniently located next to the airport, which was handy as I was only in the area for 24 hours.

Miinukset: The fixtures and fittings in the room were poor and in need of repair. The "continental" breakfast was also lacking.

Plussat: Very close to Buffalo airport - a bare bones hotel, but clean and value-priced.

Miinukset: If you need a crib, book early as they have limited numbers and we couldn't get one.

Plussat: Location

Miinukset: Hotel was dumpy, run down. Sheets had stains on them.

Plussat: Easy access to airport

Miinukset: Room cleanliness and housekeeping very poor. Did not replenish coffee for coffeemaker in room. Made the bed and it looked like someone layed on it after. Bathroom not cleaned

Plussat: staff were exceptable

Miinukset: It took 1/2 hr for the shuttle to come pick me up at the Airport and I was the only passenger. The hotel is 5 min.away.

Plussat:

Miinukset: I felt like the hotel was a 2 star Motel, Not really the best for a business traveler.

Plussat: The location respect to the buffalo airport

Miinukset: Dirty and stinky, the pull is not more than a frog pond plenty of young people shouting and diving. We asked for a smoking room and the only difference between that one and a non smoking room is an ashtray on the table, I mean the window locked and no balcony.

Plussat: close to mall an the breakfeast

Miinukset: the exercise room only the exercise bike worked

Plussat: not much

Miinukset: They gave us a big hassle about our rate with booking.com but since I had printed off the confirmation they honoured it and due to the hassle only charged us 1 night.

Plussat:

Miinukset: The hotel is located bad in behind other buildings, very dark and har to find.

Plussat: Directly across the street from airport. Clean. Comfortable beds. Really nice shampoo/conditioner.

Miinukset: The restaurant wasn't good.

Plussat: I really like the beanbag chair. The walk-in shower was very nice.

Miinukset: Room was dirty. Floor has food crumbs on it (popcorn pieces and other food remnants) The white linens all had black fuzz balls and strings on them.

Plussat: Great location with great amenities.

Plussat: Everything plus Staff

Miinukset: No

Plussat: The better question is what did not I like...and the answer is nothing. The place is awesome!!!

Plussat: Connivence to the buffalo airport

Miinukset: Nothing

Plussat: Super clean

Plussat: I loved the layout and the bed was so very comfortable.

Plussat: Clean

Miinukset: Room was dirty. Linens did not look clean. There was all kinds of black strands of string on the white linens. Floor was dirty and not vacuumed.

Plussat: I paid for breakfast and didn’t wake up for it, the room was clean I did expect more..toiletries, but overall it was ok

Miinukset: Not enough lotions and complimentary things

Plussat: location

Miinukset: The shower head was too far up. I could not reach it to adjust it.

Plussat: The convenience for downtown Buffalo was great.

Miinukset: A little pricey for one night in the middle of the winter.

Plussat: location

Miinukset: couldn't provide the accommodations we booked and got downgraded to a smaller room.

Plussat: Our suites were spacious, clean and very comfortable. The hotel was also within walking distance to many restaurants. We were in Buffalo for a concert; the staff was very helpful with directions on how to get to the venue.

Plussat: Pool

Miinukset: Cost to park

Plussat: I needed a handicap room. Lots of room. Shower had grab bars where needed. Food and drinks on property. Very good good food and service.

Miinukset: No.

Plussat: The king suite room was awesome. Very large room.. Living room and kitchen area were fantastic. We were very surprised the bedroom also had a balcony. The bathroom was beautiful and very spacious. The front staff was beyond friendly.

Plussat: location

Miinukset: room was not cleaned or bedding changed on our second day

Plussat: The actual room was big and clean !

Miinukset: The beds were not comfortable, it was loud in the room between construction at one point and the room next door at one am ! I traveled with three girlfriends we had two cars as we came from two different locations - your website never said that the $10 parking was limited to one vehicle and one of the reasons we chose your hotel was that convenience of off street parking !!

Plussat: Rooms were very presentable. All around great stay.

Miinukset: Not applicable.

Plussat: The staff was very friendly, they gave us each a $20 casino voucher! The breakfast was A++++! We will definitely return!

Plussat: Everything! The customer service was great. The rooms were spacious and cozy. The parking required hotel key card access. Walking distance to many bars and restaurants. Delicious and different breakfast options. Overall excellent experience!

Miinukset: Nope!

Plussat: Everything was perfect! Great location, great staff, great breakfast, very clean and comfy. Would definitely stay again.

Plussat: This is the nicest Hampton i've ever stayed in.. Unreal for a small city like Buffalo.

Plussat: Staff is super friendly and goes out of their way to be helpful. Rooms are spacious, tasteful and clean.

Miinukset: Hot breakfast was a little bland.

Plussat: Location, staff, breakfast.

Miinukset: i booked king size smooking room and got two queen non smookin. Hotel staff could not explain why this has happended. There were no water boiler, mini fridge, or microwave in the room.

Plussat: The rooms were updated and clean

Miinukset: no

Plussat: Staff were very friendly and accommodating (we were in a different room originally, which was dark and in worse condition - they moved us immediately and without any challenge, and brought the keys up to us); valet parking was very fast to get your vehicle back; lovely 1920s charm to the hotel overall; excellent proximity to Convention Centre; showers are nice and large with deep tubs; good food choices on-site.

Miinukset: Booked a 2 bedroom suite with full kitchen and living area. Suites need updating desperately. Furnishing are all old, tired and damaged (ex. couches were torn and uncomfortable); lamps were all old, loose and wobbly; only 1 stool for eating area and it was too tall to use; door on shower was broken; carpets in bedrooms were click together industrial tiles and carpet in main area was well worn; halls were very dim and not welcoming, there was nothing more than a few glasses, plates, bowls and utensils to stock the kitchen (there was a cutting board, but no knife, and nothing to be able to use the stove/oven).

Plussat: There were gorgeous art deco rooms/decor found in unique locations on the first floor. We enjoyed taking pictures.

Miinukset: We received a $40 parking ticket from the City of Buffalo, and we had no idea that we were parked illegally on the street overnight. There were no signs showing that we could not park there... it was pretty disheartening.

Plussat: Coffee shop, valet, design and decor of room, Quiet, boutique style hotel, historic/history of hotel

Miinukset: No bar fridge , no mat for our wet winter boots at door so the floor was getting wet.

Plussat: Spacious

Miinukset: Well-worn furnishing

Miinukset: Hard to find parking to check in. Also the entire back of the hotel is next to a construction zone. They start working at 7am. Hotel was no where near full on a Monday night in January. Would be nice if we had been placed in a side room.

Plussat: The fireplace was great. The changing color flames.

Miinukset: The shower floor was to slippery whenever it was wet. The distance between the bed and the wall shelf,kept hitting our shins on the corner of the bed.

Plussat: Our room was lovely The hotel as a whole was gorgeous

Miinukset: The lighting in the bathroom was poor especially for applying makeup

Plussat: I'm certainly no expert but found the hotel decor to be fun and well done in the art deco style. Lots of little nooks and crannies to explore. Our room was very clean, inviting and King size bed very comfortable. Staff were very helpful and super friendly.

Miinukset: Wish a breakfast option was included.

Plussat: It was close to the key bank centre and restaurants/pubs and shopping

Miinukset: Construction

Plussat: Building architecture is beautiful; lovely combination of updates in with the old.

Miinukset: Bar was closed after the hockey game.

Plussat: Location

Miinukset: No restaurant, had to use the back elevator, room not very clean.

Plussat: the unique decor

Miinukset: the bed sheet material traps humidity and so it was difficult to sleep, there was cob webs on some lamp shades, and dust in corners, so the room did not seem to be cleaned thoroughly

Plussat: Location was excellent, staff was exceptional! Girl at front desk when we checked in was wonderful. Even though we we stayed during the pandemic and a lot of facilities were closed staff were extremely pleasanr, cheerful and efficient. Room was spotless and comfortable.

Miinukset: Nothing really

Plussat: Great location Friendly and dedicated staff Confortable and clean bedroom Access secured Good price

Miinukset: No breakfast No parking

Plussat: Very clean and comfortable!

Plussat: The room was clean the bed was amazing

Plussat: my view was spectacular, the people were friendly, the wifi worked really well, and I had a lovely time.

Miinukset: Could have used a little replenishing on the coffee stock, but other than that, it was all aces.

Plussat: Very nice and clean. Good location.

Miinukset: I think breakfast should be included.

Plussat: The kind professional attitude the staff had it was very welcoming in the lobby

Miinukset: The mattress could of been a little bit firmer to soft but it wasn’t terrible

Plussat: Clean security friendly staff

Miinukset: No

Plussat: The room was clean and big and people at front desk were wonderful and very helpful.

Miinukset: Wasn't told that parking a car will cost extra. Had to take a shuttle since car was already taken and the driver was not professional. Played loud inappropriate music and did not open the very heavy door of the van. Texted on his phone while I struggled.

Plussat: Customer service was great at check in-very friendly

Miinukset: Rooms were on the smaller side, bathrooms were dated for a downtown hotel

Plussat: Very new and fresh feeling

Miinukset: The location of the hotel was in a very run down part of town.

Plussat: Location

Miinukset: Would've preferred not to use valet parking @ 20 USD a day. Weather dictated we not walk from a garage.

Plussat: Nice suite... very well equipped 24 hour gym was also greatly appreciated

Miinukset: wish the hotel had dedicated parking

Plussat: Rooms were spacious and clean. Good location and nice breakfast.

Miinukset: Breakfast should go later than 10am. Check out should be a standard 12pm. Key cards needed everywhere.

Plussat: Friendly staff, beautiful room.

Miinukset: Nothing

Plussat: The Room was great and the staff was very helpful and friendly.

Miinukset: Cleaning did not occur daily

Plussat: Everything.

Miinukset: Nothing.

Plussat: Housekeeping must have just picked rooms to clean. They left mine out. The front desk clerk brought me clean towels and emptied trash. She should get extra pay.

Plussat: Very efficient & quiet

Miinukset: The housekeeping didn’t change our linen our whole stay, our garbage never got changed either, the air conditioner was weird, & the pull out bed was uncomfortable.

Plussat: As advertised, a really nice clean hotel in a great location. Excellent value! My room was amazing, a king bed with a pullout out coach - one of the nicest rooms i've had in recent stays. Highly recommend.

Miinukset: The person checking me in, pretty apathetic (maybe I caught him on a bad day). The weird thing is, for parking he charged me 10 bucks to park across the street in this lot, but didn't explain how it worked. Also it was 3 bucks, but the hotel charged 10.

Plussat: Newly renovated room. The living space off the bed room is a real bonus - the main reason we select this hotel over others in the area if the price is right. Plus the warm cinnamon rolls are amazing!

Miinukset: The hotel was a ghost town due to COVID-19, so no amazing cinnamon rolls.back

Plussat: All the rooms are suites so they have separate sitting area. Great location. Nice breakfast.

Plussat: Front desk

Miinukset: No parking

Plussat: Newly renovated

Plussat: Nothing

Miinukset: The chechin till checkout. Scary corridors, underlit, unfunctional bathroom, grumbling elevator. Overall bad experience.

Plussat: Room was very large and comfortable. Business centre offered free printing. Good breakfast options

Miinukset: WiFi was quite slow both in the room and foyer. Very few near by dining options.

Plussat: Very clean and cute .

Miinukset: The traffic next to the thruway was a bit too loud in the morning but no big deal

Plussat: Convenient location for my meetings.

Miinukset: Continental breakfast consisted of coffee, 2 juices and bagels English muffins and packaged sweets.

Plussat: It is an older motel but very comfortable

Plussat: Ddidn't have breakfast missed it

Miinukset: Nothing

Plussat: Location was excellent, but I did not partake in the breakfast as I was meeting family for dining out.

Plussat: Location

Miinukset: Housekeeping knocking at 9am. Checkout 11am

Plussat: relatively clean, very quiet and good location

Plussat: It was quite.

Miinukset: Yes...the tub had hair in the tub with dirt...so i went and bought a disinfected cleaner. The floors were not mop....n coffee wasnt fresh in the lobby and the coffee maker was dusty....i won't be staying there no more

Plussat: The room was up to date and very clean. Complimentary breakfast was more than I expected with good coffee.

Plussat: it was a clean warm room to spend the night.

Miinukset: I would have liked to have a small microwave in the room. I went up to the office to cook some popcorn and by the time I got back to the room it was cold.

Plussat: Excellent for the price

Plussat: Location was good, next to thruway entrance and shopping plaza.

Miinukset: The toilet ran all night. Cleaning staff told me they had told maintenance several times about this problem. The hotel is next to a bar with music that was extremely loud and constant until 1:00. Travelers should be aware of this. Rooms are terribly in need of updating. Outside stairways are in need of repair and safety strips are needed. Thank you for salting the steps in the morning. The front desk staff needs to be in appropriate attire.

Plussat: Quiet and clean

Miinukset: nothing

Plussat: I liked the access to the amenities

Miinukset: Bartender playing on phone while waiting for a drink. Spotty slow or nonexistent wifi on 3rd floor. Key worked for room but not for pool or outdoor patio reentrance.

Plussat: Quiet and relaxing. Grill staff made us soup as it was really cold by the time we got there. We liked having access to a microwave downstairs to Heat up extra food we had.

Miinukset: No issues except for construction at property

Plussat: Very clean

Plussat: There was a nice cafe that I was able to get dinner. When I arrived later in the evening

Plussat: I love the location of the hotel.

Miinukset: It is being remodeled. Workers could see into room from outside. The floor was stained, the tub drained slowly.

Plussat: TV size was huge! Channel selection was great also.

Miinukset: The male housekeeper kept walking in on me, very unsanitary. Touched all of my clothes while I was away at work.

Plussat: Nothing

Miinukset: Rude Staff and lack of amenities

Plussat: The front staff was terrific and very friendly, the room was nice, very clean

Miinukset: The location is not great, but that's my fault for not checking properly. Very hard to find the entrance of the hotel, not very visible. the construction going on was slightly a bother but I didn't find it noisy. I had a workman get a little angr

Plussat: The breakfast at the bistro was amazing. The kids and I enjoyed the spa pool and swimming pool. It was like having a mini vacation.

Miinukset: I wished there was a designated dog area outside the hotel and we couldn’t see outside our window due to the hotel construction.

Plussat: The bed was super comfy, jacuzzi was very relaxing && the Hotel was really clean!

Miinukset: When I booked it said breakfast included in the price, BUT we didn’t get any breakfast && would’ve had to pay extra .. boooo

Plussat: Room was large and very clean.

Miinukset: It was under some renovations which was a little inconvenient. Unfortunately we asked front desk for some info, but she was new to the area. She was very friendly and accommodating but could not direct us.

Plussat: The rooms were larger than some others in the area and cleaner.

Miinukset: no food available between 11:00 am & 12:00 p.m.

Plussat: Nice, large, clean room and equipment. One of the nicest I have ever been in.

Miinukset: I missed breakfast and/or restaurant-type services. Maybe there was something, but I was not even been offered of these services.

Plussat: The cleanliness and overall new look to the hotel.

Plussat: The hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

Miinukset: I did Not like the parking garage at all as my entire vehicle was ransacked Torn apart by my guess a low life which were every where begging for money and cigarettes After paying $32.00 to park I’d have hoped my car would have been saved from the area trash

Plussat: It was clean and a nice enough hotel.

Miinukset: WiFi was 5.95/day. Water is $5. At these rates for a slightly better then normal hotel I wouldn’t have expected to have to pay for WiFi, but they seem to want to nickel and dime you every step of the way.

Plussat: I had a couple of minor requests and they were answered quickly, professionally and very nicely

Plussat: Everything!

Miinukset: NOPE. It was amazing.

Plussat: Very modern and new.

Miinukset: Loud banging at 8am on a Saturday Half empty bottle of water left in my fridge from previous guest.

Plussat: Very large room with modern decor, very large screen tv, and a great rain shower.

Plussat: The staff are beyond friendly, the look and feel of the hotel is very relaxing and they have a little robot. We've stayed here a few times before and will again. So many little touches that add up to a perfect getaway.

Miinukset: No, in our 4 stays here haven't had an issue.

Plussat: Comfortable clean room, and had great bar food and drinks in the lounge.

Plussat: Free parking, great location

Plussat: Nice modern design hotel, very spacious and comfortable.The outdoor sitting inside the hotel lobby is very nice and good idea.The staff are welcoming and helpful especially Natalie from the reception. The room I was in was very specious and bed was comfortable. Alexa (smart device you can talk with) was very helpful about the weather, food and history . The Robot in the lobby is a good touch. My wife and I had a good time stay.

Miinukset: Nothing worth mentioning.

Plussat: nice and new

Plussat: Very comfortable beds, clean and welcoming.

Miinukset: No interesting eating options around the hotel.

Plussat: I enjoyed how everything was connected without having to go outside. There were restaurants and the Harbor Center all connected.

Miinukset: We got there at 4:30,check-in time is 4. There were at least 12 other groups of people waiting for rooms to be cleaned. We were told our room would be at least a 40 minute wait. We could wait in the bar. There was 2 bartenders working. However neither of them were at the bar we waited 20 minutes for a drink. We then paid $12 for a half full mixed drink, that wasn't even good. All of the staff were very snobby and rude.

Plussat: Room views are amazing, the staff was absolutely wonderful!

Miinukset: Go away Corona Virus!!

Plussat: Everything. Best hotel in the city

Plussat: Love their breakfast. Great staff. This is second time we stayed here while in area to attend Cobblestone Live event. Comfy bed with feather comforter and pillows.

Miinukset: No issues.

Plussat: Service -location

Miinukset: Too pricey

Plussat: I have to say this is the cleanest and most professional place I've been since the 4 mouth in wny

Miinukset: The Tim Hortons wasn't open

Plussat: Very friendly and helpful staff.

Miinukset: Downtown location required a parking charge

Plussat: excellent property, clean rooms and outstanding service.

Miinukset: They can improve food variety in the club lounge

Miinukset: They charge u to use phone regardless if it's long-distance or not!!! Beware stay away from hear they Nicole and dime u like it's 1975....they tried charging me 600 dollers

Plussat: It was beautiful and staff was very friendly.

Plussat: Lotion harbor side

Plussat: Hospitality and comfort

Miinukset: Bigger rooms and better sofa beds would be nice

Plussat: The shampoo is the best!

Miinukset: The bedding provided for the pull out sofa had stains. The mattress itself on the pull out was stained. The staff was nice provided me with new bedding but then when I was changing it was when I saw the mattress itself was stained as well.

Plussat: Rooms

Miinukset: No

Plussat: The room was nice &staff

Miinukset: Great all around holte

Plussat: You Staff are Exceptional! I called awaiting flight from Tampa yesterday, confirming of our reservation, as well might be checking in late if flights are delayed! Was told to relax, the room is booked. The Service to get Us from the Airport, Excellent! The Receptionist went out of Her way, to help Us! When We arrived, We asked about food delivery, AWESOME! Please "Thank All" Breakfast was AAA !!

Miinukset: Leaving. As well, Our Apology, We forget to leave a tip for the Cleaning Staff for Our room. Leaving is sad, but looking forward to returning.

Plussat: Room was awesome! Making my Wife & I, with our lil papillon was Awesome! Helping Us set up shuttle to airport AAA ! Looking forward to returning Mar 14th! Will need shuttle pu from Airport!

Miinukset: Leaving

Plussat: Well equipped room and kitchen.

Miinukset: Bed could have been more comfortable.

Plussat: I love the location and cleanliness of the hotel and room. My family stays there when we are in town for early morning soccer games.

Miinukset: Unfortunately, because games begin very early ie. 7:00am,venue arrival time is usually at 6:30 am. Thus, we miss breakfast due to our departure time from the hotel. It would be convenient and greatly appreciated if breakfast bags could be available. :)

Plussat: Great customer service

Miinukset: Drinking on front seating area. Very uncomfortable with other customers. Lots of kids. Not much protein choices for breakfast. No warm cookies

Plussat: There was a walk in shower! The kitchenette was fully equipped, there was dishes, pots, measuring spoons, cutting board and a toaster, including a full fridge with an ice maker, a dishwasher. It was a kitchen away from home. The staff was nice and pleasant. The bed was comfy and cozy! It was across from the airport and my 2 year old just got excited watching the planes take off

Miinukset: The room was a bit cramped, it was a studio room and it wasn't much space between the bed and pull out bed. And had trouble operating the heat and ac

Plussat: Most comfortable hotel accommodations that I have ever experienced. Adequately furnished kitchenette. Very clean and well kept. Thoroughly enjoyable.

Miinukset: Post-midnight partying down the hallway was a bit noisy but hotel staff took necessary measures.

Plussat: Room amenities.

Miinukset: Charged extra $40 from hotel and was not informed why?

Plussat: Location. Easy walk to Buffalo Sabres Game and Buffalo Creek Casino

Miinukset: No

Plussat: The location was perfect for the concert venue I needed to go to that evening

Miinukset: There was no book in the room with food delivery options/suggestions and restaurants in the immediate location. Just a pizza place with bad ratings that wasn't open late. Which stinks for the hundreds of people staying there after they leave a concert.

Plussat: Close proximity to canal and downtown areas

Miinukset: No

Plussat: The location was perfect and staff was friendly. My wife and I enjoyed our stay and will return again. We enjoyed how close it was to the venue for our show and the valet parking is perfect but does cost more than I expected.

Plussat: The bathroom was beautiful. Very clean.

Plussat: Very close to arena for events and really close to dining options, we loved that we could walk everywhere and not have to get the car each time we wanted to go somewhere.

Miinukset: the breakfast options - could be better and could have more options to choose from.

Plussat: Everything

Miinukset: Breakfast was so limited !!

Plussat: modern and close to all

Plussat: We only stayed one night but it was a nice hotel located within walking distance to the venue

Plussat: Everything modren

Miinukset: No

Plussat: The bed was soft

Miinukset: Everything was lovely

Plussat: The hotel pool and spa were a big hit with the kids and adults!

Miinukset: Wish the Starbucks in the lobby offered a full menu.

Plussat: Staff, location and the room was comfortable.

Miinukset: One of the 2 queen beds was too soft in the middle...might be time to replace it. But that may just be a personal matter because I prefer a firm mattress.

Plussat: Beautiful room and a very reasonable price!

Miinukset: No pool

Plussat: The hotel location is perfect. All the restaurants are walking distance. We really enjoyed our night over there.

Plussat: The cook who served breakfast. He showed perfect hospitality and great kindness. Made us feel very at home.The woman at the front desk who was polite enough to help me through my ordeal. She was sincere with her interest in my issue and helped sort things out easily.

Miinukset: Uncomfortably being accused by an employee of something to which I was not guilty of. Felt so uneasy I didn't even stay the full 4 nights. Left that night and didn't return till check-out date. Honestly a disappointing stay.

Plussat: Loved the service. The staff could not have been better. The breakfast wash WAY better than most hotel breakfasts. They had lots of choices and the potatoes were home made. The hotel is in easy walking distance to the Westin Hotel and City Hall.

Miinukset: No, liked everyting

Plussat: Breakfast! and newly updated rooms

Plussat: Friendly staff. Small but well equipped exercise area. Breakfast included. Comfortable bed.

Miinukset: They have been renovating. Some of the rooms have the sink outside the washroom, which is less than optimal.

Plussat: Nice hot breakfast. Like the bathroom sink & mirror

Plussat: The staff were extremely helpful and friendly.

Plussat: Room was neat and tidy and location was perfect!

Miinukset: Not many parking spots.

Plussat: didn't like it ay ALL

Miinukset: your website advertised a pool that it did not have

Plussat: Clean

Miinukset: The cold water wasn’t as good the sink in the room was unexpected

Plussat: staff at the desk was very friendly and helpful

Miinukset: the light in the bathroom was very dim, hard to see to apply makeup

Plussat: I loved the location and it was very convenient for the function we were attending. The hotel was close to the peace bridge and it was easy to get around the city.

Miinukset: I left 3 packs of cigarettes in the bedside table with some medication. When I called the next morning to report it I was told that nothing was turned in. I even called back a second time and was told the same thing. So, someone stole my stuff and I am not very happy about that!

Plussat: The hotel was well located, near downtown Buffalo and close to cafes, restaurants and bars. The room was spacious and attractively decorated. Coffee and tea making facilities were provided in the room, and breakfast was included in the tariff. Front desk staff were very helpful, providing public transport timetables to enable us to travel around Buffalo without a car.

Plussat: Each member of the staff was cordial and helpful. There was adequate parking lot security via TV cameras and a guard who made rounds. Some rooms allowed smoking, which I appreciate.

Miinukset: Breakfast area was small but adequate. No restaurant.

Plussat: Very helpful hotel staff. Ideal location.

Miinukset: None...

Plussat: It was a convenient location and good value

Miinukset: Lines at guest services were slow moving

Plussat: the front desk staff, the room, and the free breakfast

Miinukset: no

Plussat: the beds and pillows were really comfortable

Miinukset:

Plussat: Good size rooms and good location

Miinukset: Though staff was very friendly, they didn't appear to know their own city very well and was not very good at offerring directions or arrange transport for us.